Find your next tech and IT Job or contract User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User support is responsible for providing technical assistance to employees within a company. They also supervise their use of various computer and telephone equipment while taking into account the condition of materials. Their work also consists of carrying out maintenance and installation of computer systems within a company or business. They advise and provide assistance to users by training them in the use of software tools at their disposal. A user support intervenes first in case of malfunctions or incidents on the devices used by directly eradicating the malfunction or redirecting the user to better assistance. Moreover, they propose IT solutions to users in difficult situations with their electronic equipment.

Your search returns 702 results.
Permanent

Job VacancySenior Azure Data Engineer

Rise Technical Recruitment Ltd
Published on

£60k-67k
Streatley, England, United Kingdom
Senior Azure Data Engineer Thatcham (Hybrid, Minimum 2 Days Per Week Onsite) Commutable from Reading, Basingstoke, Newbury, Andover and surrounding areas. Up to £67,000 + 10% Non-Contributory Pension + 29 Days Holiday + Bank Holidays + Hybrid Working + Excellent Benefits Are you an experienced Azure Developer with strong Python skills who wants full ownership of greenfield cloud projects, the opportunity to shape technical direction, and the chance to help upskill a growing team within an ambitious and rapidly expanding data division? This is an excellent opportunity to join a collaborative and fast-growing data team within an established research organisation that is investing heavily in cloud technologies, analytics, and modern data platforms. Having expanded significantly in recent years, the division offers genuine opportunities for progression, continuous learning, and exposure to the latest technologies. As the organisation continues its transition towards a more data-driven future, you'll play a key role in delivering Azure-based solutions from concept through to deployment. You'll have the autonomy to take ownership of projects, influence technical decisions, and determine the best approach to delivering high-quality solutions. Alongside hands-on development, you'll act as a senior Azure specialist within the team, helping to raise technical capability and sharing knowledge with colleagues. This role would suit a self-starter who enjoys solving complex problems, communicating with stakeholders, and taking responsibility for the full project lifecycle. The Role: *End-to-end ownership of Azure cloud and data projects *Design and development of scalable Azure-based solutions *Building integrations, APIs, ETL processes and data pipelines *Working closely with stakeholders to deliver business-critical products *Supporting and mentoring colleagues on Azure best practice *Delivering greenfield projects using modern cloud technologies The Person: *Strong commercial Azure development experience *Excellent Python development skills *Experience delivering projects from design through to deployment *Strong communication and stakeholder management abilities *Self-motivated and comfortable working with a high degree of autonomy *Background in cloud, data engineering, or analytics environments Reference Number: BBBH279045 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
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Permanent

Job VacancyTelecoms Engineer

Rise Technical Recruitment Ltd
Published on

£38k-44k
Thornbury, United Kingdom
Telecoms Engineer Gloucester £38,000 - £44,000 + Pension + Holidays Are you an experienced Telecoms Engineer with either Cisco or Cellular skills? Excellent opportunity for a Telecommunications Support Engineer to join an established and growing technology integrator in the Specialist Telecommunications space. This company are a global network solutions provider who work alongside high end clients such as Fujitsu, Network Rail, BT and UK Power. In this role you will work on Optical Networks and associated hardware as well as testing equipment such as optical power meters, light sources, BERT's, cellular scanners and multi-meters. You will carry out Cellular RTE, Routing & Switching protocols and network synchronisation. The ideal candidate will be an experienced Telecoms Engineer who is commutable to Gloucester. You will need to have a strong understanding in Cellular Networks, Optical Networks and associated hardware. You will need to be familiar with Cellular RTE, Routing & Switching protocols and network synchronisation as well as displaying very good fault finding skills, managing tickets and working with remote network management platforms. Cisco experience will also be required. This is a great opportunity to join a company that will provide you with all the potential to not just enjoy your working life but also develop your career in the direction you want to. The Role: Work on Optical Networks and associated hardware. Utilise testing equipment including optical power meters, light sources, BERT's, cellular scanners, and multi-meters. Perform Cellular RTE (Radio Transmission Engineering), Routing & Switching protocols. Manage network synchronisation tasks. Execute testing and maintenance activities related to optical networks and associated equipment. Ensure proper functionality and performance of optical network infrastructure through testing and troubleshooting. The Person: Experienced Telecoms Engineer located within commuting distance to Gloucester. Strong understanding of cellular networks and Optical Networks with associated hardware. Familiarity with Cellular RTE, Routing & Switching protocols, and network synchronization. Proficient in fault finding techniques and managing tickets. Ability to work with remote network management platforms effectively. Demonstrated experience in troubleshooting and resolving network issues. Excellent communication skills and ability to collaborate with team members. Cisco/Cellular experience required Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
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Contractor

Contractor jobConsultant Expert GLPI / ITSM H/F

Le Groupe SYD
Published on
SLA

1 month
500-600 €
Paris, France
🌟 Quel sera ton poste ? 🌟 💼 Poste : Consultant Expert GLPI / ITSM H/F 📍 Lieu : Île-de-France 🏠 Télétravail : Flexible 📝 Contrat : Freelance ou Portage 👉 Contexte client : Tu rejoins un acteur national du secteur des services, engagé dans la structuration et l'industrialisation de ses processus de support à grande échelle. Dans le cadre de l'évolution de sa plateforme GLPI v11, l'organisation souhaite renforcer son catalogue de services, optimiser ses workflows et étendre l'utilisation de l'outil à de nouveaux métiers. L'enjeu est de construire un environnement GLPI robuste, structuré et capable d'accompagner plusieurs milliers d'utilisateurs tout en sécurisant le déploiement d'une première brique stratégique autour de Moodle. Tu interviendras comme expert GLPI afin d'apporter ton expertise technique, fonctionnelle et méthodologique aux équipes en place. Tu auras pour missions de : Réaliser un audit de l'environnement GLPI et proposer des axes d'amélioration. Concevoir et faire évoluer les catalogues de services, workflows et formulaires métiers. Paramétrer les entités, profils, groupes, rôles et droits d'accès. Optimiser les processus de gestion des demandes, validations, SLA et notifications. Accompagner les équipes métiers dans la formalisation et la traduction de leurs besoins dans GLPI. Étudier et intégrer les bonnes pratiques ITSM / ITIL ainsi que les évolutions de la plateforme. 🧰 Stack technique : ITSM / Helpdesk : GLPI v11, catalogue de services, workflows, SLA, formulaires, notifications, gestion des tickets. Administration : entités, profils, groupes, rôles, gestion des droits, matrices de support. Écosystème : plugins GLPI, API, SSO, environnement Cloud souverain. Méthodologies : ITIL, ITSM, AMOA, ateliers métiers. Outils : Jira.
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Permanent

Job VacancyData Analyst with VBA and SQL

Nexus Jobs Limited
Published on

London, England, United Kingdom
Data Analyst with VBA programming and PL/SQL Our Client a financial institution with offices in Canary Wharf London – are looking to recruit a Data Analyst with VBA and PL/SQL development experience. You must have at least 5+ years of experience as a Business Analyst in the Financial sector. Excellent ability to profile data and come to substantive conclusions in response to business questions Ability to communicate conclusions through writing clear documentation or through verbal communication to both business and IT users Attention to detail and ability to grasp underlying complexities in data Strong VBA and SQL skills with respect to data profiling and data discovery as well as high proficiency in MS Excel Must have development and definitional knowledge of VBA and PL/SQL and ETL (the fundamental concepts, rather than actual scripting or development, although experience developing is a plus) Exposure to BREs and data mapping exercises Experience in functional and data testing Grasp of data modelling concepts and ability to create data flow diagrams Knowledge of financial markets, ratings and financial data (significant exposure is a plus, but not required) Strong team player with a focus on quality, attention to detail with excellent communication and Written skills. This is a 3 to 6 month assignment in Canary Wharf London. Please send your CV to us in Word format along with daily rate and availability.
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Contractor
Permanent

Job VacancyAnalyste Production Applicative (APS) – Support Applicatif N2/N3 (H/F)

AVA2I
Published on
Autosys
CFT (Cross File Transfer)
Dynatrace

3 years
Ile-de-France, France
ContexteAu sein d'une équipe Transverse & Data, nous recherchons un(e) Analyste Production Applicative (APS) afin d'assurer le maintien en conditions opérationnelles des applications et des chaînes applicatives métiers. L'équipe assure le support de production applicatif, à la fois sur les aspects techniques et fonctionnels, en garantissant la disponibilité, la fiabilité et la bonne exécution des traitements applicatifs. Missions principalesGarantir le maintien en conditions opérationnelles des services applicatifs. Superviser et contrôler le bon déroulement des traitements de production : traitements Batch, transferts de données, workflows applicatifs, contrôles de cohérence des données métiers. Assurer le support applicatif de niveau 2/3 auprès des équipes métiers et techniques. Analyser et résoudre les incidents de production. Participer aux diagnostics techniques et fonctionnels. Assurer le suivi des incidents via les outils ITSM. Communiquer avec les différents intervenants jusqu'à la résolution complète des incidents. Mettre en place des actions préventives grâce à : l'analyse des données, l'identification des signaux faibles, l'automatisation des tâches récurrentes. Activités complémentairesAméliorer la fiabilité et la performance des chaînes de production. Participer à l'industrialisation des processus d'exploitation. Contribuer aux démarches d'automatisation et d'amélioration continue. Participer aux évolutions techniques des environnements applicatifs. Environnement techniqueSystèmes & MiddlewareLinux Windows WebSphere Supervision & ExploitationDynatrace ServiceNow Autosys CFT Bases de donnéesOracle SQL Server Conteneurisation & InfrastructureKubernetes Terraform
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Permanent

Job VacancySenior Project Manager (SC Cleared)

CGI
Published on

London, England, United Kingdom
At CGI, you'll lead the successful delivery of complex projects that help transform critical services across government and secure environments. As a Senior Project Manager, you'll work with multidisciplinary teams and senior client stakeholders to deliver high-impact programmes that drive meaningful outcomes. You'll take ownership of project delivery from initiation through to completion, ensuring solutions are delivered to the highest standards while collaborating with experienced colleagues who will support your continued professional growth and career development. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, active UK Security Clearance (SC) is required for this position. This is a hybrid role based in London, with a minimum of three days per week in the office.
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Contractor
Permanent
Fixed term

Job VacancyTechnicien informatique en temps partiel

Gamme solutions
Published on
Incident Management
IT Maintenance
Microsoft Deployment Toolkit (MDT)

1 year
Meylan, Auvergne-Rhône-Alpes
Mission en temps partiel 3 jours / semaine sur site. L'objectif est de permettre au référent actuel de se recentrer progressivement sur de nouvelles missions, tout en garantissant la continuité du support local aux utilisateurs. Périmètre attendu Le prestataire recherché devra être à l'aise avec : - le provisioning et le déploiement de portables Windows (matériel Lenovo et HP) pour les arrivées et les remplacements ; - le support utilisateurs niveau 1 et 2, en complément d'un Helpdesk global qui traite déjà la majorité du niveau 1 ; - les interventions de proximité sur les postes de travail, périphériques, salles de réunion et équipements informatiques du site ; - un niveau d'anglais suffisant pour échanger avec les utilisateurs non francophones et avec les équipes informatiques européennes et mondiales. Profil attendu / exigences Le prestataire devra pouvoir intervenir sur des activités de type IMAC : - installation, désinstallation, mise à jour, maintenance et mise à niveau de matériels et logiciels ; - diagnostic et résolution de premier niveau des incidents matériels et logiciels ; - escalade des incidents trop complexes ; - assistance au support niveau 2 pour le diagnostic et l'analyse ; - participation à l'amélioration des systèmes et, ponctuellement, aux projets sous supervision. Compléments possibles La personne pourra aussi être amenée à réaliser ponctuellement : - l'inventaire du matériel ; - la gestion et le rangement du stock informatique ; - des tâches logistiques liées au support local. Point d'organisation Le contact actuel reste l'interlocuteur principal pour les sujets d'infrastructure nécessitant une intervention sur site, notamment : - incidents réseau ; - équipements de communication ; - routeurs ; - interrupteurs ; - autres éléments d'infrastructure informatique. Les discussions contractuelles, le périmètre exact et les aspects commerciaux seront ensuite gérés par le responsable informatique européen basé en Autriche, avec des échanges à mener en anglais.
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Permanent

Job VacancyProduct Owner Banque

ASTRELYA
Published on
Product Ownership

40k-45k €
Ile-de-France, France
Astrelya est un cabinet de conseil franco/suisse, en très forte croissance depuis sa création en 2017, spécialisé dans la transformation digitale, l'excellence opérationnelle et l'innovation technologique. Il est composé de 300 experts passionnés. Le cabinet accompagne ses clients sur l'ensemble du cycle de transformation, depuis la phase de cadrage jusqu'à la mise en œuvre opérationnelle, avec une expertise forte en Data/IA, Cloud, DevOps et méthodes agiles. Astrelya se distingue par un modèle fondé sur la proximité, la confiance et une culture humaine forte, qui place les collaborateurs au cœur de la création de valeur. Dans le cadre de notre développement dans le secteur de la Banque / Finance, nous recherchons un Product Owner Back-Office Financements (H/F). Contexte de la mission La mission proposée s'inscrit dans le cadre du d'un important programme de refonte de l'écosystème de la Banque de Financement d'un client bancaire. Vos Rôles & Responsabilités Gestion du backlog : priorise les fonctionnalités, les user stories et les exigences pour la plateforme de back-office dédiée aux financements Collaboration transverse : travaille avec les équipes de développement, les Business Analysts et les parties prenantes des métiers de la finance Vision de la plateforme : contribue à la construction d'une architecture de données centralisée et mondiale pour les opérations de financements structurés Cette annonce vous correspond ? Postulez ! 🚀 Tous nos postes sont ouverts aux personnes en situation de handicap.
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Permanent

Job VacancySenior Infrastructure Engineer (DV Security Clearance)

CGI
Published on

Chippenham, England, United Kingdom
At CGI, you will play a pivotal role in delivering secure, scalable infrastructure solutions that underpin critical operations across the Space, Defence and Intelligence sectors. Working at the forefront of innovation, you will design, build and manage modern enterprise environments that enable mission success and drive measurable outcomes for our clients. You will contribute to high-impact programmes, shaping resilient platforms while collaborating with experts in a culture that values accountability, technical creativity, and continuous development. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This position will be based in the CGI Chippenham office 5 days a week.
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Frequently asked questions about working as a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

What is the role of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User Support is a technician who handles incidents reported by users. It can be any difficulty that users encounter. They must find the flaws and propose adequate solutions to resolve the problems encountered. In other words, User Support comes to the rescue of users to troubleshoot their issues.

How much does a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) charge

The daily rate of a User Support depends on the level of responsibility and industry sector, but on average, it is 270 euros. The average salary of a user support will be £30K per year on average.

What is the definition of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

The User Support position is one of the entry points for novice IT technicians. User Support provides technical assistance to users as its name indicates. First, they search for the source of the problem, failure, errors, bug... To do this, they can connect directly to the user's workstation to fix the issue. Then, they will quickly establish a diagnosis of the anomalies. The user assistant may also be required to intervene remotely to resolve the issue in question, whether by phone, email, or another communication medium. Regardless of the failure, User Support must quickly find ways to solve any type of problem: network, Internet, computer that won't start, connection issues, etc. These are examples of failures that often occur.

What type of mission can a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) handle

The missions of a User Support are numerous. Here are some of the main ones to know: • Receive user requests (problem, breakdown, etc.) • Record reported anomalies (malfunctions, incidents...) • Process requests received following incidents • Ensure follow-up of problem handling (reminders, analysis, consolidation...)

What are the main skills of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

Taking a User Support position is not an easy task. There are many functions that this expert must perform. Here are the main skills required for anyone who wishes to become a User Support specialist. • Master MS SQL Server databases • Have good technical knowledge (operating systems such as Linux, Mac, Windows... as well as LAN/WAN network protocols, TCP/IP, http, proxy...) • Have good administration skills in software solutions like EDM or ERP

What is the ideal profile for a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User Support is a key position within the firm. It ensures the proper functioning of user equipment. To occupy this position, here are some qualities that a user assistant must have. • Good communicator • Teaching skills • Autonomy • Versatility • Good listening skills • Responsiveness

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