Find your next tech and IT Job or contract User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User support is responsible for providing technical assistance to employees within a company. They also supervise their use of various computer and telephone equipment while taking into account the condition of materials. Their work also consists of carrying out maintenance and installation of computer systems within a company or business. They advise and provide assistance to users by training them in the use of software tools at their disposal. A user support intervenes first in case of malfunctions or incidents on the devices used by directly eradicating the malfunction or redirecting the user to better assistance. Moreover, they propose IT solutions to users in difficult situations with their electronic equipment.

Your search returns 715 results.
Fixed term

Job VacancyMaximo Database Administrator

LA International Computer Consultants Ltd
Published on

7 months
South Derbyshire, England, United Kingdom
Job title: Maximo Database Administrator Location: Derby (Hybrid, 1-2 days per week onsite) IR35: Inside IR35 Contract Length: May 27 Day Rate: £700 - £800 The Opportunity We are seeking an experienced Maximo Database Administrator to join a high-profile programme supporting critical enterprise systems. This is an excellent opportunity for a database specialist with strong DB2 expertise and experience supporting IBM Maximo Application Suite (MAS) environments. You will play a key role in database migration, optimisation, security, and ongoing administration, ensuring the platform remains secure, performant, and highly available. Key Responsibilities * Lead and support Oracle-to-DB2 database migration activities. * Administer, maintain, and tune IBM DB2 database environments. * Design and implement robust backup, recovery, and disaster recovery strategies. * Optimise database performance across IBM Maximo Application Suite (MAS) environments. * Ensure database security, governance, and compliance requirements are met. * Refactor and convert Oracle PL/SQL stored procedures for DB2 compatibility. * Monitor database health, troubleshoot performance issues, and implement improvements. * Work closely with infrastructure, application, and development teams to deliver database solutions. Essential Skills & Experience * Proven experience delivering Oracle-to-DB2 migrations. * Strong hands-on experience with DB2 administration, configuration, and performance tuning. * Experience developing and implementing backup and recovery solutions. * Knowledge of IBM Maximo Application Suite (MAS) database architecture and performance optimisation. * Strong understanding of database security, compliance, and best practices. * Experience refactoring and converting PL/SQL stored procedures for DB2 environments. * Excellent troubleshooting and stakeholder communication skills. Desirable * Experience working within large-scale enterprise or public sector environments. * Knowledge of high-availability and disaster recovery solutions. * Experience supporting business-critical applications hosted on DB2. What's on Offer? * Long-term contract opportunity. * Hybrid working arrangement with limited onsite travel to Derby. * Opportunity to work on a major enterprise transformation programme. * Collaborative and technically challenging environment. If you are an experienced DB2 Database Administrator with Maximo experience and a strong background in database migration and optimisation, we would like to hear from you. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.
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Permanent

Job VacancySenior Systems Engineering Consultant

Rise Technical Recruitment Ltd
Published on

£70k-80k
BS1 2HP, Bristol, England, United Kingdom
Senior Systems Engineering Consultant Bristol (Hybrid, 3 days per week) £70,000 - £80,000 + Bonus + Private Healthcare + Life Insurance + Progression + Training Are you a Senior Systems Engineer from a Defence, Nuclear, Aerospace or other complex engineering background looking to take the lead on high-profile projects, shape the development of next-generation systems, and join a growing consultancy that offers genuine progression, strong bonuses and an excellent work-life balance? This is an exciting opportunity to join a specialist Systems Engineering consultancy delivering complex projects across Defence, Nuclear, Space and Utilities. Working directly with major clients, you will support programmes ranging from early-stage research and concept studies through to architecture development, systems integration, verification and validation activities. The company has built an excellent reputation for delivering high-quality technical solutions and provides a collaborative environment where knowledge sharing, continuous learning and professional development are genuinely encouraged. With a strong pipeline of work and increasing demand from Defence and Nuclear clients, they are looking to add an experienced consultant to their growing team. The ideal candidate will have a strong Systems Engineering background and be comfortable engaging with clients, solving complex problems and operating across multiple stages of the engineering lifecycle. Experience within Defence, Nuclear or Aerospace is particularly attractive, although candidates from other highly regulated and complex engineering sectors will also be considered. Due to the nature of the work, candidates must be eligible for UK Security Clearance, with active SC or DV clearance highly desirable. The Role: *Lead Systems Engineering activities across complex engineering programmes *Deliver concept studies, research projects and early lifecycle engineering work *Develop system requirements, architectures and integration strategies *Support verification, validation, safety and performance assessment activities *Work directly with clients and stakeholders across Defence, Nuclear, Space and Utilities *Hybrid role based in Bristol, with occasional travel to client sites The Person *8+ years' experience within Systems Engineering *Background in Defence, Nuclear, Aerospace or other complex engineering environments *Experience with system architecture, requirements management, integration and validation *Strong communication skills and a client-facing consultancy mindset *Must be eligible to obtain UK Security Clearance (SC) *Current SC or DV clearance highly advantageous Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
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Permanent

Job VacancyPrincipal Electronics Engineer (DSP)

Rise Technical Recruitment Ltd
Published on

£55k-65k
SK11 6NN, Macclesfield, England, United Kingdom
Principal Electronics Engineer (DSP) Macclesfield (4 Days On-Site, Friday WFH) £55,000 - £65,000 + Bonus + 8% Employer Pension Contribution + Flexible Working Are you a Senior/Principal Electronics Engineer with a strong background in hardware and firmware development, looking to join a specialist engineering business where you can play a key role in the design of cutting-edge technology? This is an excellent opportunity to join a highly technical engineering team, taking ownership of the design and development of new electronic hardware and embedded firmware solutions while supporting and enhancing existing product lines. Working on advanced sensing and signal processing technologies, you will be involved throughout the full product development lifecycle, from concept and design through to testing, validation and ongoing maintenance. This position is ideal for an engineer who enjoys solving complex technical challenges and working across both analogue and digital electronics. The successful candidate will possess strong hardware design expertise, embedded C programming skills and extensive experience with digital signal processing techniques (DSP). Any experience with optoelectronics, ARM microcontrollers, FreeRTOS or advanced PCB layout techniques would be highly advantageous. Offering a strong benefits package and a collaborative engineering environment, this is a fantastic opportunity for an ambitious electronics engineer seeking a senior technical position with genuine career development. The Role: Design and development of new hardware and firmware solutions Maintenance, enhancement and support of existing electronic products Digital and analogue circuit design Signal acquisition, A/D conversion and digital signal processing PCB design and layout across new product developments The Person: Strong background in digital and analogue electronics design Experience with signal acquisition, DSP, filter design and FFT Embedded C programming experience PCB layout and hardware development expertise Knowledge of ARM/STM32, FreeRTOS, optics/optoelectronics or HDI PCB techniques advantageous Reference Number: BBBH278541 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
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Contractor

Contractor jobArchitecte Technique Principal Digital Workplace Endpoint Management, Modern Workplace & Résilience

VORSTONE
Published on
Architecture
Autopilot
Azure

12 months
700-800 €
Hauts-de-Seine, France
Dans le cadre de la transformation du Digital Workplace, VORSTONE recherchons une ressource pour renforcer le stream Architecture Workplace. L'objectif est de disposer d'un référent capable de conjuguer une profondeur technique forte sur MECM/SCCM, Intune et les environnements Windows, avec une vision plus large du poste de travail, de Microsoft 365, du workplace virtuel et de la résilience des services. La ressource interviendra en appui direct du Stream Leader et constituera le backup naturel du Tech Lead Digital Workplace. Elle devra prendre la responsabilité des sujets de bout en bout : cadrage, architecture, delivery, gestion des dépendances, documentation, transfert au RUN et amélioration continue, dans un environnement international, réglementé et multi-fournisseurs. Le profil attendu doit rester techniquement opérationnel, tout en étant capable de construire une trajectoire, d'arbitrer et de présenter des décisions au management. Description de la prestation : Vous êtes l'autorité technique transverse du Digital Workplace sur les volets Endpoint Management, Modern Management et résilience. Vous définissez les architectures cibles et les standards, challengez les choix techniques, sécurisez la mise en œuvre et garantissez que les solutions livrées sont exploitables, documentées, résilientes et maintenables. Le périmètre couvre des postes bureautiques, industriels, partagés et virtuels, des terminaux Windows, macOS et mobiles, ainsi que leurs dépendances avec Entra ID, Microsoft 365, la sécurité, le réseau, le cloud et les services d'exploitation externalisés. Vos missions Architecture, stratégie & gouvernance Roadmap Digital Workplace: construire et piloter une trajectoire pluriannuelle couvrant endpoint management, modern management, poste virtuel, sécurité, résilience, cycle de vie et obsolescence. Prioriser les initiatives en fonction de la valeur métier, du risque, de la capacité et des dépendances. Architectures cibles et standards: définir les architectures de référence, principes, patterns, critères d'exception et trajectoires de convergence. Produire les HLD, DAT, dossiers de choix, Architecture Decision Records et supports d'arbitrage. Gouvernance et modèle de service: définir les responsabilités, RACI, catalogue de services, critères de readiness, processus de transition vers le RUN, indicateurs et mécanismes de contrôle. Dette technique et rationalisation: identifier les composants legacy, les usages redondants, les dépendances individuelles et les risques opérationnels, puis définir des plans de remédiation ou de retrait. . MECM / SCCM, infrastructure Endpoint & migration Architecture MECM/SCCM : concevoir, faire évoluer et auditer des infrastructures multi-rôles : Site Server, Management Point, Distribution Point, Software Update Point, SQL/Reporting Services, Content Library, boundaries, discovery, client settings, RBAC et haute disponibilité. Patching et conformité : définir et fiabiliser le patching Windows clients et serveurs, les ADR, maintenance windows, catalogues, collections, preuves de conformité et campagnes de validation, y compris sur les versions récentes de Windows Server. OSD et masterisation : concevoir les Task Sequences, WinPE, PXE, boot images, drivers, BIOS/firmwares, détection dynamique des modèles, masters Windows 11 et LTSC/LTSC IoT, tests et déploiements internationaux. Intune, modern management, OS & applications Trajectoire Intune first : définir la cible entre Intune et MECM, qualifier les cas d'usage justifiant SCCM, gouverner les exceptions et organiser la réduction progressive de la dépendance à l'infrastructure historique. Intune à grande échelle : concevoir les modèles d'enrollment, compliance policies, configuration profiles, security baselines, update rings, feature updates, remédiations, RBAC, certificats, reporting et gestion des groupes de devices dans Entra ID. Provisioning moderne : cadrer Windows Autopilot, zero-touch, Cloud Attach, Tenant Attach, co-management et transfert des workloads, sur la base d'une décision d'architecture et non d'une simple possibilité technique. Sécurité Endpoint : concevoir et intégrer Endpoint Privilege Management, Multi-Admin Approval, suppression des droits administrateur local, séparation des comptes, BitLocker, Defender for Endpoint, Windows Hello for Business, MFA et Conditional Access. Applications et packaging : définir les standards Win32/MSI, scripts, dépendances, supersedences, détection, qualification, installation, désinstallation, rollback, remédiation et déploiement des Microsoft 365 Apps via Intune ou MECM. Postes et terminaux : porter les architectures Windows 11, LTSC/LTSC IoT, macOS, iOS et Android, y compris les postes industriels, kiosques, shared devices et terminaux soumis à des contraintes de réseau, de qualification ou de disponibilité. Microsoft 365, identité & résilience Workplace Vision Microsoft 365 transverse : comprendre et piloter les dépendances du poste de travail avec Exchange Online/Hybrid, Teams, SharePoint Online, OneDrive, Microsoft 365 Apps, Entra ID, identité device et sécurité. Le profil n'a pas à être l'expert le plus profond de chaque produit, mais doit être capable de cadrer une architecture de bout en bout. BCP / résilience Digital Workplace : conduire l'analyse d'impact métier, identifier les services critiques et dépendances, définir RTO/RPO, critères de déclenchement, scénarios de continuité, procédures de bascule et de retour à la normale. Gestion de crise : concevoir les runbooks couvrant les indisponibilités ou dégradations d'Office, Outlook et des services M365, le rollback applicatif, les incidents de licence ou de profil, les comptes compromis, Microsoft Service Health, l'escalade éditeur et la communication alternative. Tests périodiques : organiser les exercices, tests techniques et simulations de crise, documenter les preuves, écarts, décisions et plans de remédiation, puis capitaliser les retours d'expérience. Virtual Workplace & expérience utilisateur AVD, Windows 365 et Citrix : définir les cas d'usage, architectures cibles et trajectoires de coexistence ou de migration : images, applications, profils FSLogix, accès, performance, capacité, résilience, sécurité, coûts et modèle de support. Industrialisation : standardiser la gestion des images, la publication d'applications, les mises à jour, les mécanismes de reprise et les opérations récurrentes afin de réduire les tâches manuelles et les dépendances individuelles. Delivery, ownership & operating model Pilotage technique de bout en bout : transformer les orientations d'architecture en plans exécutables, suivre l'avancement réel, le reste à faire, les hypothèses, les risques, les owners, les dates et le niveau de confiance associé. Build to Run et qualité : définir et contrôler les plans de tests, preuves QA, plans de migration et rollback, support model, procédures d'exploitation, transfert de connaissances et critères d'acceptation par le RUN. Communication et reporting : présenter systématiquement le statut, l'impact, la décision attendue et la prochaine action avant le détail technique ; produire un reporting synthétique et fiable sans relance constante. Relation fournisseurs : piloter techniquement les contributions de Microsoft et des partenaires de services, challenger les engagements et la qualité des livrables, et sécuriser les escalades. Automatisation, observabilité & amélioration continue Scripting et APIs : industrialiser ou spécifier les opérations récurrentes via PowerShell, Microsoft Graph, APIs REST et, selon les usages, Ansible ou Python. Être capable de concevoir, relire et fiabiliser des scripts complexes. Azure et hybride : contribuer à l'architecture des composants Azure associés au workplace : VM, sizing, stockage, réseau, supervision, Azure Arc et intégration des infrastructures hybrides. Indicateurs : mettre en place des tableaux de bord de conformité, couverture, patching, déploiement, capacité, exceptions, performance, risques et qualité de service.
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Fixed term

Job VacancyAI Developer

LA International Computer Consultants Ltd
Published on

7 months
SW1A 2AH, City of Westminster, England, United Kingdom
Job title: AI Developer (Backend & Frontend) Location: London (Hybrid, Minimum 2 Days Onsite per Week) Contract Length: 12 Months IR35 Status: Inside IR35 Rate: Negotiable We are currently recruiting for multiple AI Developer opportunities to support a major enterprise AI programme. These roles offer the chance to work at the forefront of AI innovation, developing intelligent applications and solutions that leverage the latest advancements in Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), and modern cloud technologies. We are seeking both Backend AI Developers and Frontend AI Developers who are passionate about building scalable, secure, and user-focused AI solutions within a collaborative delivery environment. The Role As an AI Developer, you will play a key role in designing, developing, and integrating AI-powered applications and services. You will work closely with architects, engineers, and business stakeholders to deliver innovative solutions that drive business value and enhance user experiences. Depending on your specialism, you will contribute to backend AI services, frontend user interfaces, or a combination of both. Essential Skills & Experience Python | LLM Integration | Prompt Engineering | RAG Architectures | Vector Databases | Embeddings & Tokenisation | AWS Services | Git / Version Control | REST APIs | Authentication, Authorisation, Firewalls & API Gateway Frontend Experience (For Frontend Developers) React or Other Modern Web Frameworks | TypeScript | UX Implementation | API Integration Desirable Skills MCP (Model Context Protocol) | IBM watsonx Orchestrate | CI/CD Pipelines What We're Looking For * Experience developing AI-enabled applications using modern frameworks and technologies. * Strong understanding of LLM integration and prompt engineering techniques. * Experience designing and implementing RAG-based solutions. * Knowledge of vector databases, embeddings, and tokenisation concepts. * Experience working with cloud platforms, particularly AWS. * Strong API development and integration skills. * Understanding of secure application design, authentication, authorisation, and API gateways. * Ability to work effectively within agile, multidisciplinary teams. Why Apply? * Join a high-profile AI transformation programme. * Work with cutting-edge AI technologies and frameworks. * Collaborate with industry-leading technical teams. * Contribute to the development of innovative enterprise AI solutions. * Long-term contract opportunity with flexible hybrid working arrangements. If you are an experienced AI Developer and would like to learn more about this opportunity, I'd be delighted to arrange a brief call to discuss the role in more detail. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.
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Permanent

Job VacancyJunior AV Engineer

Rise Technical Recruitment Ltd
Published on

£26k-32k
Birmingham, United Kingdom
Junior AV Installation Engineer Birmingham & Midlands Region (with occasional overnight stays) £26,000 - £32,000 + Company Vehicle + Specialist Tools & Equipment + Manufacturer Training + Ongoing Technical Development + Career Progression Are you looking to build a long-term career within the AV industry, working alongside an experienced Lead Engineer on high-profile university and commercial installation projects while receiving hands-on training and support to develop into a fully qualified AV Installation Engineer? This is an excellent opportunity to join a growing AV integration business delivering cutting-edge audiovisual installations across teaching spaces, lecture theatres and commercial environments throughout the Midlands. You will work as part of a dedicated two-person installation team, assisting with the delivery of high-quality AV projects for a major university client and other commercial customers. You will support the installation, testing and commissioning of AV systems while developing your technical knowledge under the guidance of an experienced Lead Engineer. This role offers structured mentoring, manufacturer training and ongoing development opportunities, making it ideal for someone looking to establish themselves within the AV industry. The ideal candidate will have strong practical skills, a positive attitude and a willingness to learn. Previous experience within AV installation, structured cabling, electrical work or a similar technical environment would be highly advantageous. The Role: Assist with AV installations across education and commercial environments Support the installation, termination and testing of AV systems Work alongside a Lead Engineer on site-based projects Maintain high installation standards and safe working practices Travel throughout the Midlands with occasional overnight stays The Person: Previous AV installation, electrical or structured cabling experience preferred Positive attitude with a strong willingness to learn Good practical and problem-solving skills Comfortable working on customer sites and within live environments Full UK driving licence ECS/CSCS card and Enhanced DBS, or willingness to obtain Reference Number: BBBH277876 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
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Contractor

Contractor jobAnalyste quantitatif validation modèle H/F

Insitoo Freelances
Published on
API REST
Blazor
C#

2 years
760-820 €
Paris, France
Basée à Lille, Lyon, Nantes, Grenoble, Marseille, Paris et Bruxelles, Insitoo Freelances est une société du groupe Insitoo, spécialisée dans le placement et le sourcing des Freelances IT et Métier. Depuis 2007, Insitoo Freelances a su s'imposer comme une référence en matière de freelancing par son expertise dans l'IT et ses valeurs de transparence et de proximité. Actuellement, afin de répondre aux besoins de nos clients, nous recherchons un Analyste quantitatif validation modèle H/F à Paris, France. Contexte : Dans le cadre de ses activités au sein du secteur BGC / Finance de marché, le Client cherche un Analyste quantitatif validation modèle de valorisation front office (H/F) pour une mission Commando Equity Markets. La mission se déroule au sein de l'équipe Front Office Commandos Equity Markets, qui travaille en salle de marché à proximité directe de ses clients (Trading, Ingénierie Financière). L'équipe fournit des outils à valeur ajoutée fonctionnelle pour le business. Les missions attendues par le Analyste quantitatif validation modèle H/F : Principaux outils développés par l'équipe : Valorisation de produits financiers Calibration de Market Data Explication de P&L Backtesting Missions et Tâches Principales : Accompagner le métier au quotidien sur de l'exploration et du prototypage (Python + API REST). Prendre en compte directement les besoins du métier (sans MOA intermédiaire). Développer les applications correspondant à ces besoins (C# / WPF / Blazor). Assurer le support et la maintenance de ces applications. Assurer l'harmonisation des outils à travers les différentes zones géographiques où les clients et applications sont répartis. Valider les modèles de valorisation des instruments financiers (produits dérivés) développés par les équipes de R&D Front-Office dans un but de gestion du P&L, de la couverture, ou de calcul de réserves modèles. Valider les modèles de gestion de XVA au titre du risque de contrepartie (CVA/DVA/FVA).
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Frequently asked questions about working as a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

What is the role of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User Support is a technician who handles incidents reported by users. It can be any difficulty that users encounter. They must find the flaws and propose adequate solutions to resolve the problems encountered. In other words, User Support comes to the rescue of users to troubleshoot their issues.

How much does a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) charge

The daily rate of a User Support depends on the level of responsibility and industry sector, but on average, it is 270 euros. The average salary of a user support will be £30K per year on average.

What is the definition of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

The User Support position is one of the entry points for novice IT technicians. User Support provides technical assistance to users as its name indicates. First, they search for the source of the problem, failure, errors, bug... To do this, they can connect directly to the user's workstation to fix the issue. Then, they will quickly establish a diagnosis of the anomalies. The user assistant may also be required to intervene remotely to resolve the issue in question, whether by phone, email, or another communication medium. Regardless of the failure, User Support must quickly find ways to solve any type of problem: network, Internet, computer that won't start, connection issues, etc. These are examples of failures that often occur.

What type of mission can a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) handle

The missions of a User Support are numerous. Here are some of the main ones to know: • Receive user requests (problem, breakdown, etc.) • Record reported anomalies (malfunctions, incidents...) • Process requests received following incidents • Ensure follow-up of problem handling (reminders, analysis, consolidation...)

What are the main skills of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

Taking a User Support position is not an easy task. There are many functions that this expert must perform. Here are the main skills required for anyone who wishes to become a User Support specialist. • Master MS SQL Server databases • Have good technical knowledge (operating systems such as Linux, Mac, Windows... as well as LAN/WAN network protocols, TCP/IP, http, proxy...) • Have good administration skills in software solutions like EDM or ERP

What is the ideal profile for a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User Support is a key position within the firm. It ensures the proper functioning of user equipment. To occupy this position, here are some qualities that a user assistant must have. • Good communicator • Teaching skills • Autonomy • Versatility • Good listening skills • Responsiveness

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