Find your next tech and IT Job or contract User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) in United Kingdom

User support is responsible for providing technical assistance to employees within a company. They also supervise their use of various computer and telephone equipment while taking into account the condition of materials. Their work also consists of carrying out maintenance and installation of computer systems within a company or business. They advise and provide assistance to users by training them in the use of software tools at their disposal. A user support intervenes first in case of malfunctions or incidents on the devices used by directly eradicating the malfunction or redirecting the user to better assistance. Moreover, they propose IT solutions to users in difficult situations with their electronic equipment.

View the latest IT & tech jobs across the United Kingdom, offering a wealth of opportunities in various tech sectors.

Your search returns 115 results.
Permanent

Job Vacancy
IT Senior Systems Support Engineer

Published on

£55k-65k
City of London, England, United Kingdom
IT Senior Systems Support Engineer Our Client is a Bank based in the City of London, are looking to recruit an IT Senior Systems Support Engineer ideally with at least 5 to 7 years of experience in IT ideally from within the banking financial industry. You will be working in a small team managing the day-to-day technology infrastructure to ensure that the Bank can operate efficiently. The Client would like the following key skills: CCNP level networking Solarwinds – Service Desk Software experience Experience of Pal Alto firewalls Firemon – Network Security Devices and Policy Management Experience of Avaya PABX systems Responsible for the maintenance of the IT infrastructure of the Bank by providing first line support of software, hardware and networking that incudes installation, configuration and troubleshooting Manage day to day operational aspects of a project and scope To design, plan and deploy IT projects to enhance the existing IT infrastructure and also any applications required by the bank. End User Computing support for all staff. Coordinator between the London Users and Group IT Security on all requests for systems access and to ensure that such permissions are provided promptly, are regularly updated and that the Group Access Matrix Protocol is followed at all times Preserve the Assets of the Bank by implementing Disaster Recovery and back up procedures and ensuring that the standards comply with Group requirements Provide IT support to ensure the smooth running of daily and periodic reports for the London Compliance team to ensure adherence to the Anti Money Laundering Provisions Overall networking equipment monitoring (i.e. Network Switches, Firewall and other appliances) and support To plan and carry out maintenance checks to ensure IT Operations, infrastructures are running smoothly and ensure daily routine task completeness To maintain the AYAYA PABX system and to ensure that the recording system is always up and running at all times The following is a list of technical skills required for the role: Technical/Functional skills Proficient in common operating systems Windows 10, Windows Server 2016 and above Redhat Linux based Operating System Software proficiency VMWare v6.7 and above Veeam Backup and Replication Symantec Endpoint Protection Symantec Endpoint Encryption ManageEngine Patch Manager Plus Microsoft Office 365 Networking (IT) Cisco Switches and Routers Palo Alto Firewalls LAN/WAN Routing Hardware Dell PowerEdge Servers Dell PowerVault SAN Storage Project management Data analysis Personal skills (Soft Competencies [Core/Leadership]) Strong interpersonal skills Strong written and verbal communication skills (in English) Strong stakeholder engagement Bachelor or Master’s degree or professional qualification in relevant discipline (IT/Information Systems/Computer Science/Technology/Programming/Information Science/System Engineering/Computing) The salary for this role is in the range £55K - £65K. Please send your CV to us in Word format along with your salary and notice period.
Permanent

Job Vacancy
IT Systems Desktop Support Engineer

Published on

£35k-40k
London, United Kingdom
IT Systems Network Support Engineer Our Client is a Bank based in Central London, are looking to recruit an IT Systems Support Engineer ideally with at least 2 years of experience in IT within the financial industry and overall 5 years of experience in IT. You will be working in a small team managing the day-to-day technology infrastructure to ensure that the Bank can operate efficiently. Responsible for the maintenance of the IT infrastructure of the Bank by providing first line support of software, hardware and networking that incudes installation, configuration and troubleshooting Manage day to day operational aspects of a project and scope To design, plan and deploy IT projects to enhance the existing IT infrastructure and also any applications required by the bank. End User Computing support for all staff. Coordinator between the London Users and Group IT Security on all requests for systems access and to ensure that such permissions are provided promptly, are regularly updated and that the Group Access Matrix Protocol is followed at all times Preserve the Assets of the Bank by implementing Disaster Recovery and back up procedures and ensuring that the standards comply with Group requirements Provide IT support to ensure the smooth running of daily and periodic reports for the London Compliance team to ensure adherence to the Anti Money Laundering Provisions Undertake Data Extraction for reporting requirements for all the other stakeholders at the bank To monitor the CCTV, telephony systems and door access systems and to ensure that they are well maintained with proper backup and that relevant maintenance procedures are applied Overall networking equipment monitoring (i.e. Network Switches, Firewall and other appliances) and support To plan and carry out maintenance checks to ensure IT Operations, infrastructures are running smoothly and ensure daily routine task completeness To maintain and ensure that the BCP site is always ready for continuous bank operations To maintain the branch PABX system and to ensure that the recording system is always up and running at all times The following is a list of technical skills required for the role: Technical/Functional skills Proficient in common operating systems Windows 10, Windows Server 2016 and above Redhat Linux based Operating System Software proficiency VMWare v6.7 and above Veeam Backup and Replication Symantec Endpoint Protection Symantec Endpoint Encryption ManageEngine Patch Manager Plus Microsoft Office 365 Networking (IT) Cisco Switches and Routers Fortigate Firewalls LAN/WAN Routing Hardware Dell PowerEdge Servers Dell PowerVault SAN Storage Project management Data analysis Bachelor or Master’s degree or professional qualification in relevant discipline (IT/Information Systems/Computer Science/Technology/Programming/Information Science/System Engineering/Computing) The salary for this role is in the range £35K - £40K. The Client is a bank based in Central London. Please send your CV to us in Word format along with your salary and notice period.
Permanent

Job Vacancy
IT Infrastructure Support Manager

Published on

£75k-90k
London, United Kingdom
We are currently seeking a Senior IT Support Manager. In this role, you will perform support for our employee population, analyze our current systems and assets, recommend and implement solutions and upgrades, and provide training. Our ideal candidate has extensive knowledge of network maintenance, experience managing staff, and advanced industry knowledge to keep us on the cutting edge. From day one, you’ll have an immediate impact on the day-to-day efficiency of our IT operations, and an ongoing impact on our overall growth. Objectives of this Role ●Lead large IT projects, including the design and deployment of new IT systems and services ●Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware ●Own projects, solutions, and key responsibilities within a larger business initiative ●Handle business-critical IT tasks and systems administration ●Research and evaluate emerging technologies, hardware, and software ●Track and maintain hardware and software inventory Responsibilities for IT Manager ●Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure ●Help define IT infrastructure strategy, architecture, and processes ●Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs ●Assess vendors and develop test strategies for new hardware and software ●Troubleshoot hardware and software issues related to internal IT ●Supervising daily operations of network and server infrastructure ●Aligning IT infrastructure with current and future business requirements and goals ●Evaluating risk, developing network recovery and backup processes ●Assessing and purchasing new and replacement hardware ●Testing, troubleshooting and adjusting information systems to operate effectively ●Implementing security of the network, data and its storage and communication systems ●Ensure network components meet business needs and work together seamlessly, using the full range of capabilities, and stay informed about new features and competitive solutions ●Train employees on both software and hardware, troubleshoot, and provide technical support when needed ●Develop and execute disaster procedures, and maintain data backups ●Manage information technology and computer systems ●Identify problematic areas and implement strategic solutions in time ●Preserve assets, information security and control structures ●Proven working experience as an IT Manager or relevant experience ●Excellent knowledge of technical management, information analysis and of computer hardware/software systems ●Expertise in data center management and data governance ●Hands-on experience with computer networks, network administration and network installation Qualifications for IT Manager ●Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience ●5-7 years experience in IT management ●Experience leading and managing large IT projects and rolling out IT infrastructures across various technologies ●Excellent working knowledge of computer systems, security, network and systems administration, databases and data storage systems, and phone systems ●Strong critical thinking and decision-making skills ●Excellent project management skills and strong ability to prioritize ●Firm grasp on IT infrastructure and operations best practices ●Experience across different software solutions, including: desktop operating systems (MS Windows, MacOS), server operating systems (MS Windows, Linux), cloud-based technologies (Google Workspaces, AWS, SD-WAN), SaaS solutions (Okta, Dynamics365, Microsoft365), mobile (iOS, Android), backup and recovery procedures, and system performance monitoring. ●Experience across different hardware solutions, including: Cisco Switches/Routers, Meraki/Palo Alto Firewalls, Meraki Wireless Access Points; Cisco Unified Communications. ●Expertise with implementing, configuring, and testing solutions ●Proven leadership skills ●Strong creative and analytical thinking ●Professional certifications preferred (i.e. A+, Network+, CCNA, MCP)
Permanent

Job Vacancy
Principal Support Engineer (Reliability Centred Maintenance)

Published on

£45k-55k
Newbarns, England, United Kingdom
Job Title: Principal Engineer - Support Engineering (RCM - Software Support) Location: Barrow-in-Furness, Filton or Brough. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: Negotiable dependant on experience. What you'll be doing: Using BAES processes, analyse software products (COTS, Bespoke, Modified COTS) and derive software support strategies Reviewing software source documentation, interpret technical information and derive written recommendations on how best to support the software product through life via the production of system level software support case reports Supporting stakeholder engagement and attend collaboration working groups in support of BAES scope of work for maintenance design (software) Providing software SME advice to the wider ILS community, and support mapping activity between the BAE software analysis outputs and other key ILS stakeholders and their support outputs Carrying out internal assurance of team outputs Supporting with ad-hoc technical queries Facilitating working groups / workshops in relation to technical queries Your skills and experiences: Essential: Degree or equivalent skills knowledge and experience in the C&I (control & instrumentation), PLC (programmable logic control) ecosystems and software support discipline Excellent verbal and written communication skills Excellent IT skills The ability to analyse complex problems specifically related to software support, and identify the most critical support related issues Desirable: Understanding of JSP 935, DefStan 00-055, IEC 61508, DLF SSE GP.2.11 Knowledge of LCM (Lifecycle management) Understanding of ILS (integrated Logistics support) Knowledge of software development lifecycle Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Support Engineering Team: This role will utilise best practice, professional engineering judgement and initiative to undertake tasks in production of system and equipment level software analysis and software support reports. The analysis will be undertaken in accordance with BAE processes. Activities will be undertaken working alone or in a team, with the support and guidance of the Engineering Manager if required. We offer relocation support packages across all Submarines roles, subject to eligibility criteria. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks.
Contractor

Contractor job
Salesforce Support Consultant

Published on

£300-400
London, United Kingdom
Salesforce Support Consultant Our Client is looking to recruit a Salesforce SFDC Support Consultant with at least 5 to 8 years of experience in executing SFDC Support/Enhancement projects. You should have thorough knowledge and expertise in Salesforce Sales cloud functionalities. Should have Salesforce SFDC Certification. Any experience in working with Salesforce SFDC Lightning would be useful. Have good experience in release management/ITIL process. You must have the ability to support customers and handle complex support queries. The Client is based in the UK and this role can be remote. The rate will depend upon experience. Do send your CV to us in Word format along with your daily rate and availability.
Permanent

Job Vacancy
IT Infrastructure Support Analyst

Published on

£32k-35k
London, United Kingdom
IT Infrastructure Support Analyst Our Client a bank based in Central London is looking to recruit a young super talented individual as an IT Infrastructure Support Analyst. You will have at least to 5 years hands-on experience within IT Infrastructure ideally from the Banking or Financial arena. Must have in-depth knowledge of troubleshooting experience with Windows, Office365 and ideally Banking applications and conferencing applications. You will be responsible for the support and maintenance of the IT infrastructure for the Branch and to provide IT support to staff. To assist in the response to service outages and other IT related problems as well as maintenance and upkeep of for security of the systems in place. Business Performance duties  Familiarity with core banking systems or financial applications  Provide first/Second level support for hardware, software, and network-related issues.  Install, configure, and maintain desktops, laptops, printers, Phones/Mobiles and other IT equipment.  Laptop imaging experience needed (WIM USB, MDT, SCCM, Intune, AutoPilot) – Image creation, management and deployments.  Assist in user account management in Active Directory, Microsoft 365, Sharepoint, Onedrive, Teams, and banking systems  Networking Fundamentals – DNS, DHCP, TCP/IP, and LAN/WAN.  Understanding of cybersecurity measures.  Perform routine system backups and assist with disaster recovery operations.  Monitor system performance and report abnormalities to senior IT staff  Assist with software updates, patches, and antivirus management.  Exposure to following Fortinet solutions – fortigate, forticlient VPN, Symantec Endpoint Protection & Encryption, Bitlocker, SentinelOne, Cisco Switches, Tenable, Group policy, ManageEngine, Nagios, MFA  Document IT procedures and maintain technical documentation relating to role. Technical/Functional skills - Proficient in common operating systems (Linux – Redhat & Ubuntu, Windows OS –Win10 &11) - Software proficiency – 0365, Sharepoint and Teams – Banking Applications - Networking (IT) - Proficient in programming languages & Automation (good to have) - Project management - Data analysis - Excellent troubleshooting and problem-solving skills. - AV Support - Understanding of cybersecurity fundamentals The Client is based in Central London. This is a 12 month FTC position which is hybrid with at least 3 days a week in the office. The salary for this position will be circa £35K. Do send your CV to us in Word format along with your salary and availability.
Permanent

Job Vacancy
IT Support Analyst Engineer

Published on

£40k-45k
London, United Kingdom
IT Support Analyst Engineer Our Client is looking to recruit an IT Support Analyst Engineer with at least 3 to 5 years experience in IT Network and Support ideally from a banking environment. Responsible for the support and maintenance of the IT infrastructure, and to provide IT support to staff and other group colleagues. To assist in the response to service outages and other IT related problems as well as maintenance and upkeep of for security of the systems in place To provide IT Support and assistance to branch staff concerning IT related matters in a timely fashion. • Responsible for the maintenance of the IT infrastructure of the Branch by providing first line support of software, hardware and networking that incudes installation, configuration and troubleshooting. Support endpoint security standards (antivirus/firewall/patching/two-factor authentication). • Manage day to day operational aspects of a project and scope. • To assist the IT Manager in delivering various IT projects. • End User Computing support for all staff. • Coordinator between the London Users and Group IT Security on all requests for systems access and to ensure that such permissions are provided promptly, are regularly updated and that the Group Access Matrix Protocol is followed at all times. • Preserve the Assets of the Branch by implementing Disaster Recovery and back up procedures and ensuring that the standards comply with Group requirements. • Provide IT support to ensure the smooth running of daily and periodic reports for the London Compliance team to ensure adherence to the Anti Money Laundering Provisions . • Undertake Data Extraction for reporting requirements for all the other stakeholders at the branch. • To hold Administrator function for some of the systems housed at the Branch”. Responsible for the granting of access and maintenance of system matrix Overall networking equipment monitoring (i.e. Network Switches, Firewall and other appliances) and support inclusive of the server room. • To plan and carry out maintenance checks to ensure IT Operations, infrastructures are running smoothly and ensure daily routine task completeness. • Manage inventory of computers, network equipment including tracking of purchased equipment and services. • To maintain and ensure that the BCP site is always ready for continuous bank operations • To maintain the branch PABX system and to ensure that the recording system is always up and running at all times. • To perform monthly infrastructure test and report for Risk Assessment. • Manage Incident Handling procedure (This includes monitoring as well as post –incident follow up • Support the Branch operations as and when needed and any other tasks assigned by the General Manager of the Branch. • To comply with all applicable FCA/PRA conduct rules. • Compliance with all mandatory training as set by the Branch/Group. Bachelor or Master’s degree or professional qualification in relevant discipline (IT/Information Systems/Computer Science/Technology/Programming/Information Science/System Engineering/Computing) At least 3 years of experience in IT ideally in the Banking/Financial industry in-depth knowledge of and troubleshooting experience with Windows, Office applications and conferencing applications. Technical/Functional skills - Proficient in common operating systems - Software proficiency - Networking (IT) - Proficient in programming languages - Project management - Data analysis Personal skills (Soft Competencies [Core/Leadership]) - Strong interpersonal skills - Strong written and verbal communication skills (in English) Strong stakeholder engagement The position is based in Central London. The salary will be in the range £40K - £45K. Please do send your CV to us in Word format along with your salary and notice period for this exciting position.
Permanent

Job Vacancy
Portfolio Support Lead

Published on

£42k
City of Bristol, United Kingdom
Job Title: Portfolio Support Lead Location: Preston, Lancashire. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: Circa £42,000 dependent on experience What you'll be doing: Lead governance activities across the programme, ensuring they are consistent with the standards and direction set by the Programme Management Office Produce clear, tailored reports for senior stakeholders and steering boards at both programme and portfolio level, delivered in line with agreed reporting cycles Analyse programme and project data to identify risks, issues, and trends, providing insight to support programme, portfolio, and project leaders in effective delivery Oversee central resourcing plans and related processes, including order and invoice management, ensuring accurate and timely information is maintained Work closely with programme and finance teams to ensure project managers keep financial information up to date, including forecasts and overall project position Manage the programme change control process, ensuring requests are captured, assessed, and implemented appropriately Drive continuous improvement by sharing best practice, embedding improvements, and supporting the Programme Management Office with reporting, governance, assurance, and quality compliance Maintain accurate project libraries and documentation, ensuring effective control and easy access to key information Your skills and experiences: Essential: Broad knowledge and proven experience of working on complex programmes and projects Demonstrated experience in financial oversight and resource management, with the ability to support effective planning and control Recognised project management qualification (such as APM, Prince2 or equivalent) Experienced in using project management tools and advanced Microsoft Office applications (including Excel, PowerPoint, and Word) Desirable: Proven experience in identifying, implementing, and embedding process improvements and best practices within PMO or project teams Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Project Management team: As a Portfolio Support Lead, you will be working collaboratively in a small team of PMO professionals, reporting to the Senior Portfolio Support Lead. The PMO is a centralised function supporting delivery of projects across various business areas including Submarines. The PMO defines and maintains project management standards, best practices, and governance to ensure projects are delivered successfully and align with business goals. BAE Systems offers multiple opportunities for career growth and progression via a mature and progressive Project Management function spanning the entire organisation. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date: 5th December 2025 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. #LI-SH1 #LI-Hybrid
Permanent

Job Vacancy
IT Support Analyst with Microsoft Technologies

Published on

£35k-40k
London, United Kingdom
IT Support Analyst with Microsoft Technologies We are looking for an experienced IT Support Specialist. You will possess a range of computer hardware, software and infrastructure skills in a corporate environment, also have demonstrable experience working as part of a busy corporate team engaging with staff at all levels within the business. To be considered you will have spent at least 3 years in a role similar to this. You will use Zoho ManageEngine to provide high-quality technical support to the business, which will directly contribute to customer success and executive reporting. You will be troubleshooting and resolving technical issues across a broad client and technology base through in-person, remote connectivity, telephone and/or Teams. You will be primarily responsible for network management including but not restricted to, Security, Compliance, New User Set-Up, Access, Privilege and configuration management across a broad range of networking and application facilities. Technical Competencies: Extensive experience of the Microsoft Windows Desktop essential A good practical knowledge of Microsoft cloud solutions including Office 365, Outlook, SharePoint,Azure, Teams & OneDrive highly desirable Proven experience with Active Directory, Desktop & Server solutions across the Microsoft stack Experience of network, printer, AV, UPS and Security hardware Experience of working within a Cybersecurity framework Overall appreciation of client system security, requirements and proven experience with relevant software and hardware solutions A good understanding of ISP solutions and connectivity requirements Wi-Fi solution experience & knowledge An understanding of the core IT compliance competencies for ITIL, GDPR & PCI/DSS etc. Personal Attributes: Excellent written and oral communication and interpersonal skills, especially comfortable with non-technical personnel Multi-tasking capabilities and ability to thrive in a fast-paced environment under pressure. Disciplined, with the ability to prioritise Experience working with internal and external resources to achieve consistently excellent service level3 Ability and desire to expand with changing marketplace and technology. Friendly, professional Passionate about Technology Recognises the importance of frequent and clear communication and documentation Courageous in the face of the unknown This is an office based position. The Client is based in Harrow. The salary for this position is £35K - £40K. Do send your CV to me in Word format along with your salary and notice period.
Permanent

Job Vacancy
Infrastructure Operations Engineer

Published on
Azure Active Directory
Office 365
Windows administration

£31k-35k
City of Edinburgh, Scotland, United Kingdom
Reporting to the Infrastructure Operations Manager you will share responsibility for infrastructure solutions/systems across a range of technologies. You will collaborate with teams across the organisation to design and support new solutions. For more information about the post and information about the team, please access the full job description for this post. Please note that if you don't have Office 365 installed on your device, this can be opened using your browser. Benefits of joining us at Historic Environment Scotland Enrolment onto a Civil Service Pension scheme – 28% employer contribution 25 days annual leave, pro-rata (increasing to 30 days after 3 years) + 11.5 public holidays Reimbursement for relevant professional subscriptions Support for further education and personal development Study leave for work related courses Flexible working hours (where appropriate) Free entry to all of our properties (with up to three guests) Free entry to English Heritage, Manx and Cadw properties Key Responsibilities of this role deployment, configuration, monitoring, and second- and third-line support of a wide range of infrastructure services, including Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive, Azure AD), on-premises Active Directory, virtualisation platforms (VMware), and backup solutions such as Commvault, Cohesity, and Druva. managing monthly server patching, endpoint protection, and legacy on-premises technologies including SAN and physical servers. managing DNS, certificates, and domains. support basic Linux administration liaise with third-party vendors to ensure service quality lead on implementing cybersecurity standards and email security protocols such as DKIM/DMARC
Contractor

Contractor job
2nd Level Application Support Engineer

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£400
City of London, England, United Kingdom
2 Level Application Support Engineer We are looking for a experienced technical engineer to join our growing Equities business. The platform you will be looking after is used by multiple trading desks servicing a diverse set of clients and instruments. As part of the wider platform team you will be working closely Developers along with technical, analysis and testing colleagues. Investigation and resolution of the work items at hand will require competent technical skills and a keen intellect. The business is a growth area, with current investments taking place in all of the technology, business and middle office areas. Primary Responsibilities: Monitor application components. Global support and includes weekend availability to troubleshoot production related issues and perform checkouts. Expertise in operating windows and Linux environment with good command over any scripting language such as Shell, Perl, Python, etc. Knowledge of configuration Management systems such as Ansible. Strong Knowledge of CI tools such Bamboo or Jenkins. Ability to work both independently and in groups in an energetic, diverse environment. Debugging the system and fixing the production related issues. Handles complex operational tasks and recommends process and technology changes. Build monitor tools for production environments. Expedient deployment of new systems. Capacity planning and support for increasing volumes and business growth. Knowledge of networking and storage concepts. Escalate / follow-up on permanent fix for development related issues. Provide solutions for application automation. Manage communication of system and application outages to the end users whenever required. Resolve complex application and technical problems. Build, test and install software in Dev, QA, Prod/DR environment. Support complex efforts involving Analysis, Design, Development and testing of various application components Desired Experience/ Skills: Bachelor’s degree, preferably in Computer Science, Engineering, or Mathematics Previous career roles in Support Analyst coupled with experience within the Financial industry at least 3+ yrs. Expertise in operating windows and Linux environment with good command over any scripting language such as Shell, Perl, Python, etc. Basic knowledge of infrastructure concepts. Nice to understand Devops tools such Bamboo or Jenkins. Hands-on experience in support of a real-time trading environment. Knowledge of support applications that use high-performance messaging/middleware. Strong analytical, and verbal and written communication skills. Strong Knowledge of FIX protocol. Java, C#, C++ development skills set, nice plus. Personal Attributes Good communication skills, including the ability to write clearly. Able to function effectively as a member of a team. Proactive with respect to personal and technical development. The position is based in the City London. The duration of this contract is 12 months. The rate for this assignment is circa £400 per day. Please do send your CV to us in Word format along with you daily rate in GBP and availability.
Contractor

Contractor job
Cutover Support Analyst

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4 months
£350-375
Cheshire East, United Kingdom
Hybrid
Our client is looking for a Cutover Support Analyst to join their team on a initial contract until end of April next year with good scope for extensions. This role would be working 2-3 days a week onsite in Knutsford and working via an umbrella company. Role Description: Business Analysis & Process Mapping: Collect and document requirements from HR, IT, and business stakeholders. Analyze existing HR processes and identify gaps for integration. Prepare process flows, SOPs, and harmonization plans. Coordination & Stakeholder Engagement: Act as the central point of contact for HR rollout and merger activities. Coordinate across multiple teams and organizations to ensure alignment. Schedule and facilitate workshops, meetings, and status updates. Cutover Planning & Execution: Support the development of cutover plans for HR systems and processes. Coordinate activities leading up to go-live, including data migration, validation, and readiness checks. Ensure smooth transition with minimal disruption to business operations. Onboarding & Transition Support: Assist in designing onboarding plans for employees from merged organizations. Support communication and training initiatives for smooth adoption. Reporting & Documentation: Maintain project trackers, dashboards, and status reports. Document decisions, risks, and action items for leadership visibility. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
Contractor

Contractor job
DV Cleared - 3rd Line Infrastructure support Engineer

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12 months
£600-650
RG29 1BY, Hart, England, United Kingdom
Role: 3rd Line Infrastructure support Engineer Location : Full time onsite in either London or Basingstoke Clearance required : DV 3rd Line Support Core Engineer Are you an experienced 3rd Line Engineer? Can you work in a small, tight-knit team providing remote support to a dynamic customer environment? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people in an Agile framework to provide a first class level of support? This is your world and your opportunity to shape it for the better. We are looking for an experienced 3rd Line Engineer with knowledge of Operating Systems and VMWare to join a small embedded team on a secure customer site. You will play an integral part of a 3L team and your role will involve providing support across multi-site domains using the latest technologies with particular responsibility for Core services within a secure environment. This is an exciting opportunity for a committed, can-do individual to be involved from the build of the system to supporting it when live. Your experience Responsibilities include (but are not limited to): 3rd line support of: * VMWare and Operating Systems * MS Platform Engineering * Environment configuration, administration and maintenance covering virtual and physical assets * Environment monitoring * Linux Platform Engineering * Backup Solutions * PKI Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 18 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
Contractor

Contractor job
Cyber Recovery and Data Integration Specialist

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3 months
£600-624
Birmingham, United Kingdom
We are seeking a highly skilled Cyber Recovery and Data Integration Specialist with deep expertise in Superna and Dell PowerScale technologies. This role will focus on integrating PowerScale data into an existing Dell Vault environment (based on Data Domain and Cyber Recovery Manager) using Superna Eyeglass software. The ideal candidate will have hands-on experience with Superna-driven workflows, PowerScale architecture, and Cyber Recovery solutions. You will lead technical workshops, support integration planning, and ensure secure, policy-driven data movement into the vault. Please note that this role requires onsite present in Birmingham and the rate is £75-78 per hour inside IR35. The working week is 37.5 hours. This is initially a 3 months contract with a good possibility of extension. Key Responsibilities * Lead technical workshops with the customer to define integration requirements and validate architecture. * Design and implement the integration of PowerScale data into the Dell Vault using Superna Eyeglass. * Configure and manage Superna workflows, replication policies, and automation for cyber recovery use cases. * Ensure alignment with existing Cyber Recovery Manager (CRM) and Data Domain (DD) vault infrastructure. * Validate and test data movement, immutability, and recovery workflows. * Provide documentation, knowledge transfer, and operational handover to customer teams. * Support ongoing optimization and troubleshooting of the integrated solution. * Ensure compliance with Dell's cyber recovery best practices, including air gap, isolation, and retention lock. Required Skills & Experience * Strong hands-on experience with Superna Eyeglass, including configuration, replication, and automation. * Deep knowledge of Dell PowerScale (Isilon) architecture and data protection strategies. * Familiarity with Dell Vault environments, including Data Domain, Cyber Recovery Manager, and CyberSense. * Experience with PowerProtect Cyber Recovery workflows and integration points. * Understanding of cyber recovery principles: air gap, immutability, secure copy, and recovery validation. * Ability to work independently in a customer-facing role, with strong communication and documentation skills. * Experience with object storage (ObjectScale) and hybrid cloud environments (AWS/Azure) is a plus. Preferred Qualifications * Dell or Superna certifications (e.g., PowerScale, Cyber Recovery, Superna Eyeglass) * Experience with CyberSense analytics, PPDM and Networker * Familiarity with REST APIs and automation scripting for integration and monitoring * Knowledge of security best practices in data protection and recovery LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
Contractor

Contractor job
Cutover Support Analyst

Published on

4 months
£350-375
Cheshire East, United Kingdom
Hybrid
Cutover Support Analyst 4 Month contract initially Based: Knutsford - 2-3 Days on site Rate: £300 - £375 p/d (via Umbrella company) We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a Cutover Support Analyst to join the team. Key Skills & Experience: Business Analysis & Process Mapping: Collect and document requirements from HR, IT, and business stakeholders. Analyze existing HR processes and identify gaps for integration. Prepare process flows, SOPs, and harmonization plans. Coordination & Stakeholder Engagement: Act as the central point of contact for HR rollout and merger activities. Coordinate across multiple teams and organizations to ensure alignment. Schedule and facilitate workshops, meetings, and status updates. Cutover Planning & Execution: Support the development of cutover plans for HR systems and processes. Coordinate activities leading up to go-live, including data migration, validation, and readiness checks. Ensure smooth transition with minimal disruption to business operations. Onboarding & Transition Support: Assist in designing onboarding plans for employees from merged organizations. Support communication and training initiatives for smooth adoption. Reporting & Documentation: Maintain project trackers, dashboards, and status reports. Document decisions, risks, and action items for leadership visibility. This is an excellent opportunity on a great project of work, If you are looking for your next exciting opportunity, apply now for your CV to reach me directly, we will respond as soon as possible. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
Permanent

Job Vacancy
Information Security Manager with 2nd and 3rd Line Support

Published on

£65k-80k
London, United Kingdom
Role Description This is a full-time hybrid role for an Information Security Manager with 2nd and 3rd Line IT support experience. The role involves day-to-day tasks associated with planning, implementing, and maintaining an Information Security Management System (ISMS), including managing cybersecurity risks, implementing network security measures, and ensuring compliance with industry standards. The Information Security Manager will also provide IT support to the company and will be based in the London office, with flexibility for some remote work. Your past experience must include 2nd and 3rd line infrastructure support where you are able to advise and direct the technical team. Qualifications Experience in Information Security Management and creating and implementing an ISMS Experience in Cybersecurity and Network Security Expertise in Information security best practices and standards Excellent problem-solving skills and attention to detail Strong communication and collaboration skills Bachelor's or Master's degree in Computer Science, Information Technology, or related field Certifications such as CISSP, CISM, CCNA, or equivalent are a plus Experience in IT support or Systems Administration is desirable The position is 3 days in the office per week in Central London. Salary will be negotiable - but like to be in the range £65K - £80K. Do send your CV to us in Word format along with your salary and notice period.

Frequently asked questions about working as a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

What is the role of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User Support is a technician who handles incidents reported by users. It can be any difficulty that users encounter. They must find the flaws and propose adequate solutions to resolve the problems encountered. In other words, User Support comes to the rescue of users to troubleshoot their issues.

How much does a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) charge

The daily rate of a User Support depends on the level of responsibility and industry sector, but on average, it is 270 euros. The average salary of a user support will be £30K per year on average.

What is the definition of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

The User Support position is one of the entry points for novice IT technicians. User Support provides technical assistance to users as its name indicates. First, they search for the source of the problem, failure, errors, bug... To do this, they can connect directly to the user's workstation to fix the issue. Then, they will quickly establish a diagnosis of the anomalies. The user assistant may also be required to intervene remotely to resolve the issue in question, whether by phone, email, or another communication medium. Regardless of the failure, User Support must quickly find ways to solve any type of problem: network, Internet, computer that won't start, connection issues, etc. These are examples of failures that often occur.

What type of mission can a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) handle

The missions of a User Support are numerous. Here are some of the main ones to know: • Receive user requests (problem, breakdown, etc.) • Record reported anomalies (malfunctions, incidents...) • Process requests received following incidents • Ensure follow-up of problem handling (reminders, analysis, consolidation...)

What are the main skills of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

Taking a User Support position is not an easy task. There are many functions that this expert must perform. Here are the main skills required for anyone who wishes to become a User Support specialist. • Master MS SQL Server databases • Have good technical knowledge (operating systems such as Linux, Mac, Windows... as well as LAN/WAN network protocols, TCP/IP, http, proxy...) • Have good administration skills in software solutions like EDM or ERP

What is the ideal profile for a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User Support is a key position within the firm. It ensures the proper functioning of user equipment. To occupy this position, here are some qualities that a user assistant must have. • Good communicator • Teaching skills • Autonomy • Versatility • Good listening skills • Responsiveness
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