Job Vacancy IT Support Analyst with Microsoft Technologies

IT Support Analyst with Microsoft Technologies

We are looking for an experienced IT Support Specialist. You will possess a range of computer hardware, software and infrastructure skills in a corporate environment, also have demonstrable experience working as part of a busy corporate team engaging with staff at all levels within the business. To be considered you will have spent at least 3 years in a role similar to this.

You will use Zoho ManageEngine to provide high-quality technical support to the business, which will directly contribute to customer success and executive reporting.

You will be troubleshooting and resolving technical issues across a broad client and technology base through in-person, remote connectivity, telephone and/or Teams.

You will be primarily responsible for network management including but not restricted to, Security, Compliance, New User Set-Up, Access, Privilege and configuration management across a broad range of networking and application facilities. 

Technical Competencies:

• Extensive experience of the Microsoft Windows Desktop essential


• A good practical knowledge of Microsoft cloud solutions including Office 365, Outlook, SharePoint,Azure, Teams & OneDrive highly desirable


• Proven experience with Active Directory, Desktop & Server solutions across the Microsoft stack


• Experience of network, printer, AV, UPS and Security hardware


• Experience of working within a Cybersecurity framework


• Overall appreciation of client system security, requirements and proven experience with relevant software and hardware solutions


• A good understanding of ISP solutions and connectivity requirements


• Wi-Fi solution experience & knowledge


• An understanding of the core IT compliance competencies for ITIL, GDPR & PCI/DSS etc.

Personal Attributes:

• Excellent written and oral communication and interpersonal skills, especially comfortable with non-technical personnel


• Multi-tasking capabilities and ability to thrive in a fast-paced environment under pressure.


• Disciplined, with the ability to prioritise


• Experience working with internal and external resources to achieve consistently excellent service level3


• Ability and desire to expand with changing marketplace and technology.


• Friendly, professional


• Passionate about Technology


• Recognises the importance of frequent and clear communication and documentation


• Courageous in the face of the unknown

This is an office based position.

The Client is based in Harrow.

The salary for this position is £35K - £40K.

Do send your CV to me in Word format along with your salary and notice period.