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Service Desk Agent 24/7 Must have an Active DV Clearance Service Desk Agent 24/7 Responsibilities Provide technical support across Microsoft products, operating systems, networks, applications and PCs. Diagnose and resolve customer incidents and technical enquiries within agreed timescales. Take ownership of customer problems and escalate complex issues to appropriate technical teams. Follow established service management processes and accurately document actions and resolutions. Maintain service levels and ensure customer expectations and SLAs are achieved. Support more complex escalations and unexpected technical problems. Monitor service performance through reporting and analysis. Maintain Known Errors, Workarounds and fixes within the knowledge database. Identify opportunities to improve service delivery and existing support processes. Share technical knowledge and effective resolutions across the Service Desk team. Service Desk Agent 24/7 Skills and Experience Previous Service Desk, IT Support or technical support experience. Experience supporting Microsoft products, operating systems, networks, applications and PCs. Strong technical troubleshooting and problem-solving skills. Experience working within structured service management processes and SLA-driven environments. Ability to take ownership of incidents through to resolution or appropriate escalation. Strong customer service and communication skills. Ability to remain effective when working under pressure. Strong team-working skills with the ability to demonstrate initiative and personal ownership. Experience documenting technical resolutions, Known Errors and Workarounds. Willingness to work fully onsite in London on the required 24/7 rotating shift pattern. To apply, please send your CV by pressing the apply button. Due to high volume of applications, only shortlisted CVs will be contacted. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

ontexte de la mission Group IT department is organized around Shared Line of Services (SLS) to deliver global services to all group entities. SLS infrastructure delivers Cloud Service Provider based services (AWS and Azure) and centrally managed Network services (Backbone, Site to site VPN, internet access filtering, VPN access for end users, IPAM, SDWAN solution…) Within the SLS Infrastructure, the Network & Security SSE Expert will be member of the Engineering team, in charge to design and deploy and maintain new services offers based on high end market solutions. Becoming product owner of these service, he'll be in charge to conduct RFPs to select the most appropriate technical solution to fill needs for network infrastructure services, making sure the service integrates smoothly in the IT information System. He'll be in charge to design the solution, with the corresponding service offer declined in the service catalog of the SLS infrastructure. Achieving a scalable design respecting the corporate standards and Cybersecurity rules and transitioning the service to operations within the Side Partner operations team is mandatory to operate at scale. He'll also be in charge to ensure technologies used are updated according to the vendor lifecycle and that vulnerabilities are addressed in delays required by Cyber teams. He will ensure that service health is properly monitored through the monitoring solutions in place at the SLS infrastructure and that the service consumption can be charged back to the customers. Customers should be able to raise service request and support request modelized by the product owner of the service in the ITSM solution. Finally, he'll handle support escalations from Operations Team with the necessary assistance from the vendors themselves. Objectifs et livrables Responsibilities Network & Security SSE Expert is responsible to: Define Network & Security around SSE Solution Zscaler Conduct RFP for Technology right choosing. Produce KPI based on services delivered Maintain the Product lifecycle. Ensure level 3 support with vendors escalation when required.. Ensuring proper transition of run activities to Operational teams. Define service Monitoring, backup, service Request and support escalation path. Contribute to the billing & chargeback model applied to the customer. Ensure Standard and Cybersecurity rules are respected. His duty will be to make sure to interact with the necessary stakeholders to define, budget, design, build, maintain, monitor, backup, report, support, charge the service back to the customers. Main activities Become Product Owner of SLS infrastructure Services. Design and maintain Network and Security Services. Respect Cyber requirements for Service designing. Ensure transition to operations of the Services Ensure proper level of Backup Ensure proper monitoring defining the monitoring rules. Assume level 3 support on the Services. Contribute to Cost optimization of Managed Services. Arrange webinars on Major Feature Updates and Change. Automation Driven delivered services. Ensure proper documentation (ISO 27001). Create KPI Dashboards for services. Present Features availability, updates or improvement to the Design Authority and Architecture Review Board. Contribute to Security Audits, Risk Assessments, Pentests and Remediation. Deliverables (ISO 27001) HLD LLD SOP KPI Dashboards RCA Knowledge in SD WAN Solutions (Cisco Catalyst, Cisco Viptela) : Élémentaire Knowledge in Firewalling appreciated (Fortinet, Cisco, Palo alto) : Avancé

DevOps Engineer with AWS To successfully build and deliver our next-generation cloud-hosted and cloud-native technology platforms. You will work within product teams responsible for the full software development life cycle, from conception to deployment. You will support the teams to ensure that solutions and products being developed consider all functional and non-functional requirements including support, maintenance, capacity, security and with a focus on performance. In addition, you will use your skills and experience to help implement DevOps practices across all of IT and drive the modernisation of our platform going forwards. Key accountabilities Build and maintain production and non-production environments to ensure high availability and cost optimization Build and maintain continuous integration and deployment pipelines to achieve fast, effect software delivery Improve performance and scalability of existing systems to meet functional and non-functional requirements Monitor and troubleshoot infrastructure related issues to minimize incidents and achieve resolution SLAs Develop and document best practices for application build and deployment (CI/CD) Contribute to ensuring that applications perform to user expectations and are continuously improved and maintained Work with the Lead Software Engineers, Architecture team and the Solution Delivery teams to contribute to the on-time delivery of solutions and applications Obtain guidance and approval as required to advance activities and resolve issues Communicate regularly regarding the status of current software delivery activities, actively participating in all relevant Scrum ceremonies Maintain an up to date working knowledge of industry best practice in the areas of software engineering and development, supporting and mentoring Solution Delivery teams where necessary BS/MS degree in Computer Science or 4-8 years related experience AWS Certification(s) such as Solutions Architect Pro, DevOps Engineer Pro, SysOps Admin, Developer Associate. Ability to work effectively within a team and autonomously with minimal supervision Be confident with Infrastructure as Code and code release strategies. Have experience with application and infrastructure monitoring. Experience implementing and designing cloud native security concepts, DevSecOps, or MLOps. Agile development techniques and Project management (SCRUM, KANBAN etc.) You'll be familiar with a cloud-native approach You have a curiosity for new technologies and a thirst for automation, standardisation, continuous integration and continuous delivery Strong interpersonal skills with the ability to deal with individuals (internal and external) at all levels The ability to support people through change A strong problem solver and a self-starter with a 'can do' attitude. You will speak fluent English with excellent verbal and written communication skills Proficient with Git and Git workflows Exceptional understanding of AWS, containerisation technology, infrastructure and strong technical design skills. Experience with the full software development lifecycle and delivery using Agile practices. Automating cloud native technologies, deploying applications, and provisioning infrastructure. Infrastructure as Code, using CloudFormation, Terraform, or other tools. Azure DevOps Pipelines JIRA & Confluence Knowledge of IP networking, VPN's, DNS, load balancing and firewall. Develop platforms with scalability, security and performance in mind, leveraging the cloud. 5+ years of experience as a technical specialist. 2+ years of hands-on experience of programming in languages such as .Net, Java, C++, Python, Ruby, Go, Swift or similar object-oriented language. Experience with AWS - including but not limited to EC2, S3, RDS, Lambda and CloudFormation Experience of SQL and Windows severs would be beneficial Hands-on experience with microservices and distributed application architecture, such as containers, Kubernetes, and/or serverless technology. Proficient in leveraging CI/CD tools to automate testing and deployment An expert who can create tooling and automation which improve developer experiences and speed of delivery. Experienced in working in an agile environment (Scrum / Kanban). You'll be someone who is happy to work independently or collaboratively on multiple tasks. Overall you are a highly motivated DevOps engineer who is passionate about writing excellent code, have strong communication skills and keen to continuously learn and share knowledge with other The Client is happy to consider 2 days a week in the office or at a push 2 days a month. Salary circa £60K - £80K + Benefits. Please do send your CV to us in Word format along with your salary and availability.

DV Infrastructure/Software Engineer Office days - minimum 3 Location - London, Manchester, Ipswich, and Cheltenham. Security - DV Rate £600 - £750 Inside IR35 We have lots of roles available at different seniority levels. Accountabilities will vary depending on role, but will follow these principles: * Own and deliver engineering platform capabilities that enable teams to build, test, secure, and deploy services in a highly-automated, CI/CD-driven environment. * Design, implement, and evolve CI/CD pipelines, ensuring consistent, reliable, and repeatable delivery processes across multiple teams and services. * Embed Infrastructure-as-Code (IaC) practices, driving standardisation, scalability, and elimination of manual provisioning and configuration drift. * Integrate security controls into engineering workflows, ensuring services are secure by design and comply with the highest standards, from initial build through to production. * Support and enable engineering teams, providing guidance, tooling, and best practices to improve delivery velocity, quality, and resilience. * Continuously optimise automation, identifying opportunities to remove repetitive manual tasks, reduce cycle times and improve developer experience. * Collaborate across development, security, and operations spheres, breaking down silos and promoting end-to-end ownership of services. * Maintain and improve engineering tooling and platforms, including source-code control systems, build systems, artifact repositories and deployment frameworks. * Drive adoption of modern engineering practices, including continuous integration, continuous delivery, automated testing, and observability. * Monitor and improve platform performance and reliability, using metrics such as deployment frequency, lead-time, failure rates, and recovery times. * Contribute to technical standards and governance, ensuring consistency, security, and best-practice across engineering teams. * Support incident response and problem resolution, ensuring rapid recovery and continuous improvement through feedback loops and retrospective sessions. * Document and share knowledge, building reusable patterns, templates and guidance in order to scale up engineering capability. Technical: * Single- or multi-tier software application development (Java, Python, JavaScript, C++, C#, etc) * Database technologies & ORM (Elastic, MySQL/MariaDB, SQL*Server, etc) * Spec-driven software development & MCP use (Kiro, Claude, etc) * Source-code control (Git & Git-based technologies e.g. GitOps) * CI/CD platforms (GitLab, Jenkins) * Configuration management & IaC frameworks (Terraform, Ansible, Chef, Puppet) * Containerisation & container platforms (Kubernetes, Helm-based management & deployment) * Cloud-native platforms (AWS, Azure, GCP, VCF) * Artifact & package management (Nexus/Artifactory/Harbor) * Observability (Prometheus, Grafana, ELK stack, Fleet, Defend) * Identity & access management (IAM, OAuth/OIDC e.g. Keycloak, Secrets Mgmt e.g. Vault) * Automated testing frameworks * Release & deployment automation (ArgoCD, Flux) * Data-streaming & integration platforms (Kafka, NiFi) * Load-balancing and proxies (Nginx, HAProxy, ALB) * Encryption & certificate lifecycle management (TLS/SSL, PKI, etc) * OS configuration & management (Linux, Microsoft Windows) * System administration/diagnosis/troubleshooting * Networking (DNS, NAT, IP-addressing, TCP/UDP, routing, switching, firewalls, VPNs, etc) please share your latest CV Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

We are looking for a DV cleared Infrastructure Engineer to join a growing operations support team. The preferred candidate will demonstrate effective application of Infrastructure and extensive knowledge across a variety of technologies such as Linux (Ubuntu / CentOS), Microsoft Windows Server (including services such as AD, DNS, DHCP) and virtualisation (Hyper-V), Microsoft Stack Technologies (Sharepoint, SQL Server, Skype for Business / Teams), networking technologies and storage. The role will provide technical exposure variance across both outcomes based project activities and operational (Business as Usual) support activities. The duties of the role will also include providing remote and on-site support. There is also a requirement to provide out of hours on call support. You will be expected to contribute towards the creation and ongoing maintenance of technical documentation and provide material to support the project work or the operational support service. Experience includes: - Have excellent knowledge of Virtualized Environments such as VMware and Hyper-V; - Have excellent knowledge of Windows Server Environments, from Server 2003 - 2019, including OS build, AD, DNS, DHCP and GPO from design to implementation and support; - Have strong Linux system administration skills (Ubuntu / CentOS); - Have good general knowledge of TCP/IP and networking technologies including load balancing and firewalls; - Have good general knowledge of Microsoft stack technologies such as SharePoint, Skype for Business / Teams, MS SQL, MS System Centre, Office365, MS Exchange & CLI tooling such as PowerShell; - Have good general knowledge of SAN storage technologies; - Have excellent analysis and problem solving skills, taking ownership of complex incidents ensuring these are resolved to the satisfaction of the customer; - Possess excellent communication skills; - Have experience of producing and updating technical documentation to a high standard; Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a commitment to excellence in delivering the services our customers expect from us. LSEG Data & Analytics team is seeking a highly technical, hands-on Java developer. Our group is focused on bringing a new level of efficiency, transparency and openness to the trading process by building a collaborative community of investors, brokers, technology firms and content providers. Through our modular, end-to-end trade management platform, users can: execute everything from simple single stock trades to complex strategies across markets and time zones and manage their risk throughout the trade lifecycle; access our growing network of execution brokers to route Equities, Futures or Options orders globally, as well as dozens of integrated prime and clearing brokers through our growing suite of middle office tools; and collaborate with our broker and vendor partners, who are able to efficiently plug into our platform to reach our community. This role involves maintenance and enhancement of existing backend and web-based applications, and contributing to the evolution of our trading platform and web user interfaces. Role responsibilities and key accountabilities: * Contributes to design, development, and implementation of backend services and web applications. * Writes clean, maintainable, and well-tested code following established engineering practices. * Participates in technical design discussions and collaborates with senior engineers and architects. * Works closely with frontend developers to integrate backend services with UI components. * Supports troubleshooting, debugging, and performance optimization of applications. * Breaks down user stories into technical tasks and delivers within agreed timelines. * Collaborates effectively in Agile teams with product owners, QA, and other developers. * Maintains and improves existing systems while ensuring stability and reliability. * Builds positive relationships within the team and contributes to a collaborative environment. * Communicates technical concepts clearly to both technical and non-technical stakeholders. * Continuously develops technical expertise and stays up to date with modern technologies and frameworks. Essential skills * Strong Java fundamentals (Java 21 preferred) including core concepts (collections, concurrency, memory management). * Solid experience with Spring Framework (Spring 4+) and Spring Boot 3.x. * Experience building and consuming REST APIs. * Good knowledge of React (version 17) and integration with backend services. * Strong understanding of web application architecture and client-server communication. * Experience with SQL and relational databases (e.g. PostgreSQL). * Proficiency with version control (Git) and build tools (Maven/Gradle). * Strong focus on clean code, unit testing, and code reviews. * Familiar with Agile development practices. * Comfortable working in Linux/Unix environments. * 4-8+ years of software engineering experience. Other desirable skills * Experience with JSF / JSP applications and legacy UI technologies. * Familiarity with modern frontend practices and component-based architectures. * Experience with CI/CD pipelines and testing practices. * Exposure to Docker / containerization. * Basic understanding of distributed systems. * Familiarity with Spring ecosystem tooling. * Knowledge of financial systems or trading platforms is a plus. Educational background * BS/MS in Computer Science or equivalent software engineering qualification LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Software Engineer (C/C++) Stevenage (Hybrid - 2 days per week in office) Very Competitive Salary + 5% Pension + 32 days holiday + Performance Bonus + Share Incentive Plan + Healthcare Scheme + Income Protection + Life Assurance + Flexible Working Hours Are you an experienced C/C++ Software Engineer looking to take full ownership of high-performance systems while working on cutting-edge network technology in a fast-paced and innovative environment? This is a fantastic opportunity to join a growing R&D team developing advanced network emulation products used to test performance and reliability. You will work within a collaborative, multi-disciplinary team, turning complex technical requirements into scalable, high-quality solutions. In this role, you will take ownership of backend development, contributing to architecture decisions and ensuring systems remain performant and maintainable as they evolve. You will work closely with product stakeholders and play a key role in delivering new features from concept through to deployment. The ideal candidate will bring strong C++ expertise, experience in Linux environments, and a passion for solving complex technical challenges. You will also have the opportunity to mentor junior engineers and influence technical direction within a highly innovative team. The Role: Design, develop and maintain high-performance backend systems Translate high-level requirements into robust technical solutions Contribute to system architecture and scalability improvements Deliver quality software within agreed timelines Collaborate closely with product and cross-functional teams The Person: Strong experience with C/C++ development and object-oriented design Background in Linux environments using GNU tools (gcc, gdb) Experience with network and multithreaded programming Proven ability to mentor or support other engineers Reference Number:BBBH276889 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Job Title: IT Support Technician - 1st / 2nd Line Location: York, North Yorkshire Salary: £25,000 - £27,000 dependent on experience Job Type: Permanent, Full time Hours of work: 8:30am - 5:00pm Monday - Friday. About us: Optisoft is one of the market leaders in providing specialist IT solutions for opticians and the optical profession. Our head office is in York with our customers based throughout the UK and Ireland. About the role: We are looking for an experienced IT professional to join our office-based Support Desk Team in providing a high quality and efficient service to over 500 customers with their hardware and software. Responsibilities will include: Provide telephone support for customers in difficulty with software or hardware. Analyse and resolve the customer's problems as quickly and efficiently as possible. Dial in to the customer's system to provide remote support when necessary. Log all calls on the company's support software and update as necessary. Document and report 'bugs' / 'change requests' to Development. Make courtesy calls to customers who have not contacted the Support Desk for more than 6 months. There may be some travel to customer sites across the UK, which may involve overnight stays. The company pool car would be made available for this. About you: The ideal candidate will have a passion for computers and be able to demonstrate an in-depth knowledge of the Microsoft Windows operating system environment. The Candidate: Excellent communication skills and a good telephone manner. Good attention to detail and the ability to work under pressure. A calm, patient and professional demeanour. Ability to plan and execute work both independently and as a team member. Self-motivation to learn new skills and update existing ones. Reliable and punctual. Essential: Thorough understanding of PC hardware, peripherals and peer to peer networking. Good knowledge of Microsoft Windows desktop environment and Office suite. Full and clean UK driving licence. Desirable: 2 years Support Desk experience of troubleshooting and resolving common problems experienced by users. Hands-on experience working in an end-user desktop support role. Microsoft (or similar) accredited training would be advantageous. Splashtop remote support software. Diagnostic utilities, such as anti-virus, anti-malware and more. Experience of supporting SQL Server based applicat What we offer: Opportunities to learn and progress within the company. Holidays starting at 24 days increasing to 29 for long term service. Death in service and critical illness cover. Auto-enrolment into pension scheme (Royal London - 5% employee / 3% employer). Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of: 1st Line Support, 2nd Line Support, IT Support Analyst, Desktop Support Engineer, Helpdesk Technician, Service Desk Analyst, Technical Support Specialist, Systems Support, SQL Support, PC Maintenance will also be considered for this role.

Software Engineer (C/C++) Stevenage (Hybrid - 2 days per week in office) Very Competitive Salary + 5% Pension + 32 days holiday + Performance Bonus + Share Incentive Plan + Healthcare Scheme + Income Protection + Life Assurance + Flexible Working Hours Are you an experienced C/C++ Software Engineer looking to take full ownership of high-performance systems while working on cutting-edge network technology in a fast-paced and innovative environment? This is a fantastic opportunity to join a growing R&D team developing advanced network emulation products used to test performance and reliability. You will work within a collaborative, multi-disciplinary team, turning complex technical requirements into scalable, high-quality solutions. In this role, you will take ownership of backend development, contributing to architecture decisions and ensuring systems remain performant and maintainable as they evolve. You will work closely with product stakeholders and play a key role in delivering new features from concept through to deployment. The ideal candidate will bring strong C++ expertise, experience in Linux environments, and a passion for solving complex technical challenges. You will also have the opportunity to mentor junior engineers and influence technical direction within a highly innovative team. The Role: Design, develop and maintain high-performance backend systems Translate high-level requirements into robust technical solutions Contribute to system architecture and scalability improvements Deliver quality software within agreed timelines Collaborate closely with product and cross-functional teams The Person: Strong experience with C/C++ development and object-oriented design Background in Linux environments using GNU tools (gcc, gdb) Experience with network and multithreaded programming Proven ability to mentor or support other engineers Reference Number:BBBH276889 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

4th Line Cloud Support Engineer - VCF Must have an Active DV Clearance 4th Line Cloud Support Engineer - VCF Responsibilities Respond to escalations from 2nd Line support teams. Monitor systems using event management tooling and resolve incidents. Perform change activities in line with defined processes. Support lifecycle management of platforms to maintain vendor supportability. Carry out readiness assessments for new services entering production. Produce and maintain technical documentation and support materials. Provide technical leadership across support activities where required. 4th Line Cloud Support Engineer - VCF Skills and Experience VCF experience is essential. Strong experience across VMware stack including vCenter, ESXi and NSX. Experience supporting Horizon VDI environments. Strong knowledge of Windows environments including AD, DNS, SQL, and SCOM. Understanding of physical networking concepts. Strong problem solving and analytical skills. Ability to take ownership of technical issues and lead resolution. 4th Line Cloud Support Engineer - VCF Desirable Experience Experience with cloud administration such as vCloud Director. Exposure to event monitoring tools such as SCOM or Aria Operations. Automation and scripting using PowerShell. Server administration across Windows Server environments. Experience with software distribution tools such as MECM. 4th Line Cloud Support Engineer - VCF Additional Information Work within a secure environment supporting critical systems. Opportunity to develop across cloud and infrastructure technologies. To apply, please send your CV by pressing the apply button Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Télétravail : 1 jour/semaine Bien que faisant partie intégrante de l'équipe Architecture de la Direction des Infrastructures et de la Production, le consultant sera détaché auprès des équipes de la Digital Factory du groupe et contribuera aux activités : o Accompagnement des équipes de la Digital Factory afin d'identifier, qualifier et répondre aux besoins d'infrastructures des projets ou évolutions fonctionnelles o Etude de faisabilité technique, cadrages et restitutions techniques et budgétaires o Définition des best practices d'architecture en garantissant la conformité aux politiques internes, aux exigences réglementaires et aux cadres de sécurité o Documentations techniques (DAT, HLD…) o Support et accompagnement aux équipes d'exploitation et de développement dans les phases projets o Veille technologique Cette notion de détachement auprès de notre Digital Factory a pour objectif de catégoriser les demandes exprimées en vue de les adresser soit via un processus accéléré ou via le processus de traitement en mode projet Description Il définit l'architecture technique de tout ou partie du système d'information. Il garantit la cohérence et de la pérennité de l'ensemble des moyens informatiques, en exploitant au mieux les possibilités de l'art, dans le cadre du plan d'urbanisme de l'entreprise. Compétences Windows : Maitrise Linux (RedHat, Suse) : Maitrise Cloud Privé Virtualisation (VMWare, LPAR) : Expert Load Balancing (Application Delivery Controller) : Maitrise Content Delivery Network (Cache, Sécurité, Bot Management) : Connaissance Sécurité & Firewall (WAF, Antivirus, EDR) : Connaissance Cloud Provider Azure : Maitrise Gestion de sources & CI/CD (Gitlab) : Connaissance Production documentaire (Confluence, Office) : Expert Gestion de Projet (Jira) : Maitrise Conteneurisation (Docker) : Connaissance Compétences clés Obligatoire Cloud Provider Microsoft Azure- Operating System : AIX, Redhat, Windows, Suse Important Cloud Provider Google GCP- Load balancing: BigIP F5

Job Title: IT Maintenance Engineer Location: Plymouth office and field based, supporting partner locations as required Salary: £32,000 to £35,000 per annum (depending on experience) Job Type: Full-time, Permanent Working Hours: 8.5 hours per day, 40 hours per week within our opening hours of 8am - 6pm with a 30-minute lunch. Monday to Friday with additional On Call and Overtime support available Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About the Role: The IT Maintenance Engineer is a hybrid field-based and remote support role based from the Plymouth office, responsible for maintaining, supporting and improving partner technology environments. The role combines proactive maintenance, infrastructure support, end-user support and basic communications engineering. Travel across the south-west of England is required, with a company van provided for business use. Key Responsibilities: Undertake scheduled maintenance visits to partner sites as required. Provide remote IT and communications support via phone, email and remote tools. Perform infrastructure health checks and preventative maintenance activities. Support Microsoft 365, Windows, networking and end-user technologies. Assist with VoIP, internet connectivity and telephony troubleshooting. Maintain accurate documentation and ticket updates within HaloPSA. Support project delivery, installations and technology refresh programs. Act as Flotek's on-site technical representative and trusted advisor. Travel Requirements: Regular travel to partner locations as required, primarily from the Plymouth office base, using a company-provided van. Full driving license required. Company van provided for business travel. The van is to be used in line with Flotek company vehicle policies. Occasional overnight stays may be required. About you: Essential Skills & Experience: 3+ years in MSP, Infrastructure, IT Support or Field Engineering. Strong Microsoft 365 administration and troubleshooting skills. Windows desktop and server support experience. Knowledge of Active Directory and Microsoft Entra ID. Networking fundamentals including switching, wireless, VLANs and firewalls. Excellent communications and documentation skills. Desirable Skills: VoIP and hosted telephony experience. Experience with Gamma, CallSwicth, and Teams Voice or similar platforms. Ticketing system experience. Cyber security awareness and best-practice knowledge. Benefits: Birthday day off. Additional day off for personal life milestones. "Give Back Day" for supporting a charity of your choice. Perkbox discounts. Company van provided for business use. Regular social events and team-building opportunities. Career growth pathways into senior communications or network engineering. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; IT Field Engineer, Field Engineer, Network Support Engineer, 2nd Line Engineer, ICT Support Engineer, IT Engineer, Technical Support Engineer, may also be considered for this role.