LA International Computer Consultants Ltd
Our client requires a Procurement Services Consultant to support one of their retail sector customers on contract until 31/01/2027. START: ASAP DURATION: 31/01/2027 RATE: €250 LOCATION: NETHERLANDS (REMOTE) In this role you will independently manage and contribute to the delivery of defined client engagements, acting as a trusted advisor for clients and an escalation point for internal teams. You will be accountable for agreed outcomes, service quality, client satisfaction and continuous improvement. You combine strong customer-facing consulting skills with solid IT and software licensing knowledge, commercial awareness and the ability to translate client requirements into practical service improvements. Responsibilities of your role include: * Responsible for the high-quality delivery, governance and continuous improvement of assigned Procurement Services and Software Asset Management activities. Activities and responsibilities may include: * Act as a primary consultant and trusted advisor for assigned clients, building strong working relationships and understanding their business priorities, procurement processes and software lifecycle requirements * Provide advanced advice and guidance for client licensing, administration, purchasing and procurement questions, using service management portals, email, telephone and client meetings as appropriate * Coordinate and oversee service desk workflow, including ticket allocation, prioritisation, quality control, escalation management and timely resolution in line with agreed service levels * Monitor service performance against agreed Service Levels, identify risks or trends, and proactively initiate corrective actions or service improvement activities * Managing multiple concurrent tasks: tracking progress against deadlines and expectations, working with your colleagues to understand anomalies, overcome conflicts or issues * Lead regular client service reviews, prepare status updates, explain operational performance and recommend practical improvements to enhance service delivery and client value * Administering new order requests on the client's behalf, ensuring a smooth, accurate and timely process * Taking care of the software delivery, from purchase to registration and implementation, reducing cycle times, increasing visibility and user satisfaction * Assist the client's procurement departments in the management of contracts * Keep track of maintenance and support renewals and ensure these are managed and processed prior to their expiration date * Functional management of Software Asset Management tooling * Identify, validate and present cost saving, cost avoidance and optimisation opportunities related to renewals, software license purchases, contracts and services * Deliver projects or workstreams as a consultant, taking ownership of defined deliverables, timelines, stakeholder communication, risks and quality assurance * Build and maintain strong relationships with SLS Consultants, Local Account Sales Teams, vendors and client stakeholders, supporting collaboration across commercial, operational and technical teams * Mentor junior team members by sharing knowledge, reviewing work, supporting onboarding activities and contributing to a culture of service excellence * Contribute to and, where appropriate, lead activities relating to standard operating procedures, process documentation, training material, knowledge sharing and team meetings * Take a proactive approach to learning, service innovation and the further development of Insight's Procurement Services capability LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.
