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As an Apprentice Configuration Analyst you’ll be involved in: Tech Asset Management Handling IT hardware/software requests, reusing stock to reduce waste, tracking assets via CMDB, and following procurement processes. Software Standards & Governance Supporting the Software Approval Group (SAWG) in reviewing software requests and ensuring all software meets organisational standards. Compliance & Audits Assisting with audits to verify legal compliance and alignment with licence agreements and policies. Version Control & Upgrades Maintaining consistent software versions and supporting the smooth rollout of updates. Tool Support Managing tools like SNOW Licence Manager and Inventory Manager, ensuring schedules, backups, and system health checks run smoothly. Process Improvement Reviewing and enhancing configuration data management, aligning with ITIL best practices. ServiceNow Tasks Handling Service Now task (via a ‘ticket’ system), updating our CMDB, maintaining the Service Catalogue, testing new features and assisting Companies House colleagues with various software and hardware requests SNOW Licence Manager Admin Adding and managing licences, monitoring compliance, resolving issues, and maintaining scanning schedules and backups. Operational Support Providing asset data to Finance, managing staff lifecycle events, labelling assets, running audits, and assisting other teams. Alongside your role, you’ll be working towards a Level 4 Digital Infrastructure Engineer qualification (find out more here: with one day a week dedicated to study time. It’s a great way to build your skills, gain a recognised qualification, and kickstart your career in tech. You can read more about a career in Digital and Data within the Civil Service in the