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Dans le cadre de l'accompagnement d'un grand groupe bancaire, nous recherchons un(e) Business Analyst AML / LCB-FT H/F pour intervenir sur des projets liés à la Lutte Anti-Blanchiment et plus largement aux enjeux de conformité bancaire. Au sein d'une équipe projet, vous interviendrez en tant qu'interface entre les équipes métiers Compliance / AML et les équipes IT. Vous participerez au cadrage des projets, à l'analyse des besoins et à la mise en œuvre des évolutions fonctionnelles et techniques des outils dédiés à la conformité. Vos principales missions seront : Participer au cadrage des projets et évolutions AML / LCB-FT Recueillir et analyser les besoins utilisateurs Rédiger les spécifications fonctionnelles générales Comprendre et analyser les spécifications techniques Participer à la conception des solutions avec les équipes IT Définir la stratégie de tests et préparer les cas de tests Réaliser et coordonner les tests fonctionnels et la recette Assurer le suivi des anomalies et des corrections Préparer les mises en production Coordonner les différents acteurs du projet Assurer le suivi du planning et des actions Préparer les supports de comités et reportings Contribuer à la documentation et à l'amélioration continue des processus

IT Support Analyst/Engineer with Level 1 and Level 2 Role Description This full-time IT Support Analyst/Engineer role covers both Level 1 and Level 2 support and is offered on a hybrid basis, with work primarily in London and some work from home flexibility. Day-to-day responsibilities include handling incoming support tickets, responding to user queries, and providing first-line technical assistance for hardware, software, and network issues. The role also involves performing more advanced second-line diagnostics, resolving complex incidents, escalating problems when required, and updating documentation and knowledge bases. The IT Support Analyst/Engineer will install and configure systems, manage user accounts and access permissions, monitor system performance, and assist with routine maintenance tasks and upgrades. Collaboration with other IT team members and clear communication with non-technical users are key aspects of the position. Qualifications · Candidates should possess strong Technical Support and Information Technology skills, including experience with common operating systems, hardware, and business applications. · Candidates should possess solid Analytical Skills and Troubleshooting abilities to diagnose issues, identify root causes, and deliver effective solutions. · Candidates should possess clear and professional Communication skills, with the ability to explain technical concepts to users at different levels of technical understanding. · Relevant certifications such as CompTIA A+, Network+, Microsoft, or similar credentials are beneficial, along with experience in Level 1 and Level 2 support environments. · Ability to work in a hybrid setting, manage priorities in a busy service desk environment, and maintain a customer-focused, inclusive approach when supporting diverse user groups. For this position you will have at least 5 years experience in IT as an IT Support Engineer with 1st and 2nd Level support experience - ideally in the Banking/Financial industry. In-depth knowledge of and troubleshooting experience with Windows, Office applications and conferencing applications. Responsible for the support and maintenance of the IT infrastructure and to provide IT support to staff and other group colleagues. To assist in the response to service outages and other IT related problems as well as maintenance and upkeep of for security of the systems in place. · To provide IT Support and assistance to the branch's staff in a timely manner. · Responsible for the maintenance of the IT infrastructure of the Branch by providing first & Second line support of software, hardware and networking that includes installation, configuration and troubleshooting. Support endpoint security standards (antivirus/firewall/patching/two-factor authentication). · Provide day to day support to the Admin and HR function to cover: joiners/leavers/movers process, CCTV & Paxton Card Access. · Assist the IT Manager in delivering various IT related projects by managing the day to day operational aspects of such projects. · End User Computing support for all staff. (eg Install, configure, and maintain desktops, laptops, printers, Phones/Mobiles and other IT equipment.) · Networking Fundamentals – DNS, DHCP, TCP/IP, and LAN/WAN. · Good understanding of cybersecurity measures · Coordinator between the London Users and Group IT Security on all requests for systems access and to ensure that such permissions are provided promptly, are regularly updated and that the Group Access Matrix Protocol is followed at all times. · Preserve the Assets of the Office by implementing Disaster Recovery and back up procedures and ensuring that the standards comply with Group requirements. · Provide IT support to ensure the smooth running of daily and periodic reports for the London Compliance team to ensure adherence to the Anti Money Laundering Provisions. · Undertake Data Extraction for reporting requirements for all the other stakeholders at the branch. · To hold Administrator function for some of the systems housed at the Office. Responsible for the granting of access and maintenance of system matrixOverall networking equipment monitoring (ie Network Switches, Firewall and other appliances) and support inclusive of the server room. · To plan and carry out maintenance checks to ensure IT Operations, infrastructures are running smoothly and ensure daily routine task completeness. · Manage inventory of computers, network equipment including tracking of purchased equipment and services. · To maintain and ensure that the BCP site is always ready for continuous bank operations · Important Business Services - IBS owner is to ensure the resilience of the IBS they are responsible for (Ensure appropriate RCSAs, CETs, KRIs are in place to monitor procedures and controls within their units) · Assist the HOD/Manager with implementing/putting in place, any applicable training/guidance/SOPs to staff relating to cyber security & operational resilience. · To maintain the branch Avaya IP Office Phone system and to ensure that the recording system is always up and running at all times. · To perform monthly infrastructure test and report for Risk Assessment. · Manage Incident Handling procedure (This includes monitoring as well as post-incident follow up). · Respond to IT service requests and incidents in a timely manner, prioritizing based on business impact, especially for critical banking functionsSupport the Branch operations as and when needed and any other tasks assigned by Management of the Branch. Data Integrity and Compliance Operationalize data strategy and communicate to the Data Owner or the Management any changes in their BAU requirements which involve data. · To ensure all data worked on and or/shared with internal/external clients are accurate, compliant and maintained in accordance with Company's data quality standards. · Handle all data in strict alignment with the General data protection Regulations (GDPR) principles. · Keep track of documents created by the team. · Escalate any suspected data breaches or privacy issues to the DPO promptly and without delays. · Ensuring any data sharing requests are discussed with HOD/DPO so that prior authorization is given and follows GDPR / department's SOPs. · Collaborate with DPO on data Protection Impact Assessment when introducing new systems or processes to ensure privacy risks are mitigated at the outset. Technical Skills Required - Proficient in common operating systems (Windows 11 and Linux, Server 2016 and later) - Providing AV support for branches - Software proficiency – O365, Onedrive, Teams, Sharepoint, Bloomberg, FXT, SEP, SEE, ME Endpoint Protection, Murex, Swift, 1AML, SIBS, GFMS, COP, Refinitiv, Syncovery, SQL Server, Paxton, VBR, VRO and VeeamOne - Proficient in Imaging windows machines, image creation & management, GPO, and AD - Networking Fundamentals – DNS, DHCP, TCP/IP, and LAN/WAN. - Good understanding of Vmware; ESXI, vSphere, vCenter, Fortigate Firewalls, Cisco Switches - Good understanding of patching practices and troubleshooting - Install, configure, and maintain desktops, laptops, printers, Phones/Mobiles and other IT equipment. - AV support (conference phones, Logitech meeting room solutions etc.) - Proficient in programming languages - Project management - Data analysis and reporting Bachelor or Master's degree or professional qualification in relevant discipline (IT/Information Systems/Computer Science/Technology/Programming/Information Science/System Engineering/Computing) This is a 5 days in the office role in Central London. The contract duration is 3 months. The daily rate will depend upon experience. Do send your CV to us in Word format along with your daily rate and availability.

3 Level Treasury Systems Support with FIS Integrity Treasury Application Our Client is looking to recruit a Level 3 Treasury Systems Specialist will be responsible for the configuration, integrity, and controlled evolution of the Treasury Management System and its integrations, ensuring that all system changes are delivered safely, efficiently, and aligned to Treasury requirements. Technical Platform Management & Treasury System Integrity. Ensures integrity, resilience, and controlled operation of the Treasury platform, safeguarding payment execution, liquidity visibility, risk processing, and accounting accuracy.  Configure and maintain FIS Integrity TMS workflows, parameters, and reference data  Manage integration architecture across banks, trading platforms, ERP, and market data providers  Ensure system configuration aligns with Treasury processes, control standards, and SaaS constraints  Maintain technical documentation and configuration baseline to support audit and traceability Complex Issue Resolution & Treasury Risk Containment Contains and resolves high impact issues that threaten Treasury operational integrity, financial risk exposure, or regulatory compliance.  Diagnose and resolve high‑severity system and integration issues  Perform cross‑system root‑cause analysis covering data, configuration, and integration layers  Implement corrective and preventative actions to reduce recurrence of Treasury‑impacting incidents  Analyse incident trends to strengthen platform resilience and reduce operational risk Release & Regression Governance with Treasury Assurance Protects Treasury outcomes during change by ensuring releases are safe, controlled, and aligned to business risk.  Define regression testing scope based on Treasury risk and process criticality  Validate system changes prior to release against technical and control criteria  Approve production deployments and technical release readiness Ensure release execution meets governance, audit, and SaaS requirements Controls, Configuration & Audit Governance Ensures Treasury systems remain audit ready, controlled, and compliant with segregation of duties and access policies.  Maintain configuration standards and SoD controls  Monitor system access and privileged configuration changes  Support internal and external audits with traceable configuration and change evidence  Ensure ongoing compliance with Company control and governance framework Enhancements & Project Delivery Supporting Treasury Outcomes Delivers platform enhancements that improve Treasury efficiency, accuracy, and control without introducing operational risk.  Deliver system enhancements and configuration improvements  Support Treasury projects and platform upgrades  Translate approved functional requirements into robust system design aligned to SaaS constraints The role operates as the second line of defence for Treasury technology risk, safeguarding platform integrity and ensuring that system design, change, and configuration do not introduce financial, regulatory, or operational exposure to Treasury. :  System configuration supports business processes accurately  Changes are delivered safely without introducing risk  Integrations operate reliably across all connected systems  System behaviour is consistent and auditable  Release cycles are governed and aligned to Treasury operations The role acts as the technical control layer of the platform, ensuring that all system changes meet both operational and regulatory requirements. Must have the following:  1-2 years' experience 2nd/3rd Line Support capacity in FIS Integrity  Strong configuration and data model knowledge  Strong Treasury business operation understanding  Advanced SQL capability  Integration experience (APIs, SWIFT, SFTP, ERP)  Experience with SaaS release models Desirable  Experience with ATS or equivalent frameworks  Custom reporting and data modelling experience  Exposure to global Treasury implementations Qualifications  Degree in IT, Engineering, or Finance  Vendor certifications preferred This is a hybrid position with 3 days a week in the office in Central London. The salary will be in the range £80K - £100K. Do send your CV to us in Word format along with your salary and notice period.

Dans le cadre du remplacement d'un collaborateur interne, nous recherchons un Consultant Senior Tableau afin d'accompagner les équipes sur les sujets de reporting, de visualisation et d'exploitation des données. Le consultant interviendra sur l'environnement Tableau existant et contribuera à la continuité, à l'évolution et à la fiabilisation des solutions décisionnelles. Missions : Assurer le maintien et l'évolution des tableaux de bord et reportings existants. Concevoir et développer de nouvelles visualisations et analyses sur Tableau. Intervenir sur Tableau Desktop et Tableau Cloud. Analyser les besoins des utilisateurs et les accompagner dans la définition de leurs indicateurs. Optimiser les performances et la fiabilité des tableaux de bord. Participer à l'administration et à la gestion des contenus sur la plateforme Tableau. Assurer le support et l'accompagnement des utilisateurs. Documenter les solutions et contribuer à la transmission des connaissances auprès des équipes.

Software Engineer with C# and MS SQL Server Our Client is a global company based out of Trumbull CT USA. They are looking to recruit a Senior C# Developer with MS SQL Server with at least 5 to 10 years solid expertise. Must have a bachelor's degree in computer science, software engineering, or a related field. A minimum of four (4) years of progressively complex experience in a directly related area, during which both professional and technical capabilities have been clearly demonstrated. A minimum of four (4) years of design and development experience with various relevant Microsoft platforms, tools, technologies, patterns, and techniques related to Azure tools, integration, and data is required. Experience with industry/domains like pharmaceutical, finance, HR, sales, marketing, and manufacturing is highly preferred. Experience with healthcare industry regulations, data security and compliance standards (e.g. GDPR), and EDI standards (e.g. FHIR, HL7), etc. is very valuable. Developer certifications of Azure and/or Microsoft suite technologies is a big plus. Program, configure, and production support functionalities like APIs, Systems & Data integrations, MSFT suite integration, Device integration programming, ETL processes, deployment scripts, etc. Diagnose and resolve reported defects/incidents in applications. Understand and translate business requirements to technical specifications, and able to reverse engineer the code into logical documentation/specifications. Identify bottlenecks, problems, and improvement opportunities and focus on process and performance improvements. Understand, create, and maintain documents, templates, data mapping, transformation requirements, test plans, and other technical documentation. Conduct or coordinate testing to ensure that developed components are consistent with defined functional and technical needs. Execute required steps of the project life cycle, change management, and reporting processes. Collaborate and communicate with business application teams, business champions, and system analysts, Infra/Sec/Ops teams, project managers, or others to responsibly complete the projects and support tasks end-to-end. Stay abreast of technology and industry trends by the means of constant learning. Other relevant tasks as assigned by the manager. Technical skills: In-depth knowledge and thorough experience in programming, configuring, and/or integrating using/with Azure integration tools like Data factory, LogicApps, Functions, API Management, Data catalog, WebApps, Integration service environment, configuring monitoring & diagnostics, etc., and connectivity & security configurations (certificates, encryptions, etc.). In-depth knowledge and experience with Azure data storage (SQL Server, Data lake, Synapse, etc.) & access tools, APIs, cloud connectivity, and ETL processes. Knowledge and some experience of MS Office/MS Office 365 suite, SharePoint Online, Power Apps, GitHub, MS Teams, etc. In-depth knowledge & experience using Visual Studio, with one of the programming languages: C#/Java/JavaScript/Python, and PowerShell. In-depth knowledge and thorough experience of using Serverless, SOAP, XML, REST, JSON, EDI, XSLT, Async/Sync, Request/Response, Service Bus, Publish/Subscribe, Batch/Real-time, Scheduling, Event triggers, etc. In-depth knowledge and development experience using MS SQL Server (SSIS, T-SQL, Stored procedures, Functions, Views, Queries, Datatype conversions, etc.). Thorough understanding of the fundamental architecture of the cloud and on-prem MSFT Suite (e.g. Share point) and Integration platforms architecture (e.g. BizTalk, MuleSoft, or similar), etc., and version control methods. Solid fundamentals and thorough understanding of exception handling principles and production/operational support solutions (alerts, dashboards, runbooks, etc.) Experience working with Azure DevOps and CI/CD pipeline. Experience working with APIs, Postman/SOAPUI tools, MS D365, ServiceNow, Azure Analytics tools, Azure Data lake, Azure Synapse, Azure BYOD & Data verse, Informatica, BI tools, etc. is a big plus. General business skills: Clear communication to translate and explain business requirements to technology & vice-versa. Analytical & methodical mindset with a problem-solving attitude is extremely important for the success of this role. Concise written, verbal, and presentation skills. Must be a team player who can earn a team's respect quickly. Ability to take initiative and be innovative. Ability to complete projects and achieve results in an ambiguous work environment. The Software Engineer will be part of an Integration team that is accountable for technical deliveries of integration projects and system enhancements, and production support services. The candidate is expected to work closely with applications, analytics, infrastructure, security, and compliance, PMO, QA, and system analysis teams. The candidate must be a strong analytical problem solver and creative thinker with the ability to ask the right questions and develop a point of view that will influence technical decisions. The successful candidate will be a disciplined self-starter and will deliver quality solutions to our global business. Team-play and visibility through routine and precise reporting and following of methods and processes is a major aspect of the work and can be a major success factor. The role will be based in Trumbull, Connecticut USA. The salary for this role will be in the range $80K - $120K. Please do send your CV to us in Word format along with salary and availability.

🎯 Le contexte Dans le cadre du maintien en condition opérationnelle (TMA) de son environnement Oracle E-Business Suite, notre client recherche un(e) consultant(e) polyvalent(e), capable d'intervenir aussi bien sur les aspects techniques que fonctionnels, pour assurer la continuité de service et la résolution des demandes au quotidien. 🚀 Vos missions Prise en charge et qualification des tickets remontés par les utilisateurs (incidents, anomalies, demandes d'évolution) Analyse et diagnostic des dysfonctionnements, résolution technique (SQL/PL-SQL, débogage) et fonctionnelle (paramétrage des modules) Développement et maintenance des interfaces et états personnalisés (XML Publisher, Reports) Accompagnement des utilisateurs clés et rédaction de documentation Suivi et priorisation du backlog TMA en lien avec les équipes IT et métiers Participation aux tests, correctifs et mises en production Suivi des montées de version et patchs Oracle Reporting régulier de l'activité TMA (SLA, indicateurs de suivi)

Configuration Manager - Remote - Outside IR35 Must have an active SC Clearance The role covers configuration baselines, change control, status accounting, verification, auditing and CMDB management. This position is suited to an experienced Configuration Manager with strong CMDB expertise who is comfortable working across development, quality assurance, systems engineering and senior stakeholder teams. Configuration Manager Responsibilities Identify, categorise, track and maintain Configuration Items (CIs), including servers, software, infrastructure and technical documentation. Establish and maintain hardware, software and system configuration baselines. Control configuration changes and ensure changes follow agreed governance, approval and implementation processes. Support or lead Change Advisory Boards (CABs) and Configuration Control Boards (CCBs) where required. Maintain accurate historical and current configuration records to provide full traceability. Manage and maintain complex Configuration Management Databases (CMDBs). Ensure CMDB information remains accurate, complete and aligned with the live technical environment. Conduct configuration verification activities and audits to ensure actual configurations match authorised and recorded states. Identify configuration discrepancies and coordinate appropriate corrective actions. Maintain configuration status accounting and provide accurate reporting to programme and technical stakeholders. Ensure technical documentation, software builds and system configurations meet regulatory, organisational and governance standards. Work closely with developers, quality assurance teams, system engineers and senior stakeholders to maintain configuration integrity throughout the delivery lifecycle. Configuration Manager Skills and Experience Strong Configuration Management experience within complex technical environments. High proficiency in structuring, maintaining and governing complex Configuration Management Databases (CMDBs). Strong understanding of Configuration Items (CIs), configuration identification, baselines and configuration status accounting. Experience managing hardware, software, infrastructure and documentation configurations. Strong experience with configuration control and formal change management processes. Experience supporting or leading Change Advisory Boards (CABs) or Configuration Control Boards (CCBs). Strong configuration verification and auditing experience. Experience with version control and configuration management tooling. Strong understanding of governance, compliance and technical documentation requirements. Experience maintaining configuration traceability throughout the system lifecycle. Strong cross-functional leadership skills with experience working across development, quality assurance, systems engineering and operational teams. Strong communication and stakeholder management skills, including engagement with senior stakeholders. To apply, please send your CV by pressing the apply button. Due to high volume of applications, only shortlisted CVs will be contacted. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

PMO Planner Must have an Active DV Clearance PMO Planner Responsibilities Develop, maintain, and assure integrated project and programme schedules. Establish and manage baseline plans, milestones, dependencies, and critical paths. Maintain alignment between master programme plans and individual project schedules. Monitor schedule performance, identifying variances, slippage, risks, and dependencies. Produce planning metrics, dashboards, and reporting for governance forums and customer reviews. Support schedule assurance activities, health checks, and internal reviews. Promote planning best practice and ensure compliance with governance and contractual requirements. Support recovery planning and continuous improvement of planning processes, templates, and tools. Provide planning expertise and constructive challenge to Project and Programme Managers. PMO Planner Skills and Experience Proven experience within a PMO planning or scheduling role supporting complex programmes. Strong understanding of programme and project lifecycle planning. Experience maintaining integrated schedules across multiple projects or workstreams. Advanced knowledge of Microsoft Project or equivalent planning tools. Advanced Microsoft Excel with strong PowerPoint and Word skills. Experience using SharePoint and programme document repositories. Excellent analytical, organisational, and problem-solving skills. Strong communication skills with the ability to engage technical and non-technical stakeholders. Highly organised, proactive, collaborative, and delivery focused. To apply, please send your CV by pressing the apply button. Due to high volume of applications, only shortlisted CVs will be contacted. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Service Desk Agent 24/7 Must have an Active DV Clearance Service Desk Agent 24/7 Responsibilities Provide technical support across Microsoft products, operating systems, networks, applications and PCs. Diagnose and resolve customer incidents and technical enquiries within agreed timescales. Take ownership of customer problems and escalate complex issues to appropriate technical teams. Follow established service management processes and accurately document actions and resolutions. Maintain service levels and ensure customer expectations and SLAs are achieved. Support more complex escalations and unexpected technical problems. Monitor service performance through reporting and analysis. Maintain Known Errors, Workarounds and fixes within the knowledge database. Identify opportunities to improve service delivery and existing support processes. Share technical knowledge and effective resolutions across the Service Desk team. Service Desk Agent 24/7 Skills and Experience Previous Service Desk, IT Support or technical support experience. Experience supporting Microsoft products, operating systems, networks, applications and PCs. Strong technical troubleshooting and problem-solving skills. Experience working within structured service management processes and SLA-driven environments. Ability to take ownership of incidents through to resolution or appropriate escalation. Strong customer service and communication skills. Ability to remain effective when working under pressure. Strong team-working skills with the ability to demonstrate initiative and personal ownership. Experience documenting technical resolutions, Known Errors and Workarounds. Willingness to work fully onsite in London on the required 24/7 rotating shift pattern. To apply, please send your CV by pressing the apply button. Due to high volume of applications, only shortlisted CVs will be contacted. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Problem Manager - Remote - Outside IR35 Must have an active SC Clearance The role covers Problem Records, Known Errors, Workarounds, trend analysis, Post Incident Reviews and continual service improvement. This position is suited to an experienced Problem Manager with strong IT service management expertise who is comfortable working across technical teams, customers and senior service stakeholders. Problem Manager Responsibilities Own and manage the end-to-end Problem Management process and associated governance. Lead Root Cause Analysis (RCA) investigations into major, recurring and complex incidents. Coordinate technical and service teams to identify underlying causes of service issues. Create, maintain and manage Problem Records throughout their lifecycle. Identify and document Known Errors and appropriate Workarounds. Develop and track corrective and preventative actions through to completion. Analyse incident trends and recurring service issues to identify potential problems before further disruption occurs. Lead Post Incident Reviews (PIRs) and ensure agreed actions are documented and completed. Drive continual service improvement initiatives based on problem trends, RCA findings and lessons learned. Ensure lessons learned are captured, communicated and embedded across relevant service teams. Produce clear Root Cause Analysis reports for customers, leadership and service teams. Work closely with Incident Management, Change Management, technical resolver groups and service stakeholders to improve service stability. Problem Manager Skills and Experience Strong experience working within Problem Management in complex IT service environments. Proven experience owning and governing the Problem Management lifecycle. Strong Root Cause Analysis (RCA) experience. Experience leading Post Incident Reviews (PIRs) following major or recurring incidents. Experience creating and managing Problem Records and Known Error Records. Strong understanding of Known Error Management and the development of operational Workarounds. Experience producing and managing Corrective Action Plans and Preventative Improvement Plans. Strong incident trend analysis and recurring problem identification experience. Experience driving continual service improvement and preventative action initiatives. Strong understanding of IT service management processes and the relationship between Problem, Incident and Change Management. Experience producing RCA reports, service improvement documentation and lessons learned. Strong stakeholder management and communication skills across technical teams, customers and senior leadership. Strong analytical and problem-solving skills with the ability to coordinate multiple technical teams through complex investigations. ITIL knowledge and experience within an ITIL-aligned service environment would be highly advantageous. To apply, please send your CV by pressing the apply button. Due to high volume of applications, only shortlisted CVs will be contacted. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

DV Cleared Exit Manager - Contract role Duration : 6 months Location : Basingstoke IR35 determination : Inside Start : ASAP Your role We are looking for an experienced Exit Manager to join a multi-skilled team based in Basingstoke. As Exit Manager, you will take ownership of planning and executing structured exit strategies, ensuring seamless disengagement from services while maintaining operational stability and stakeholder confidence. This is a high-impact role focused on protecting business continuity, commercial outcomes, and client relationships during critical transition phases, whether that's supplier change, programme closure, or migration. This role suits someone who thrives in complexity and can bring structure, clarity and control to high pressure environments. Key Responsibilities *Lead coordination between clients, internal teams and incoming suppliers. *Design and deliver end to end exit and transition plans aligned to contractual obligations. *Ensure all exit and close down activities are completed internally. *Engage with senior stakeholders (customer and internal) *Ensure effective knowledge transfer, documentation and asset handover. *Manage and mitigate risks relating to service continuity, data integrity and commercial exposure. *Interpret and operationalise exit clauses within MSAs and SOWs *Provide clear reporting and governance across all exit activities. *Support dispute avoidance and resolution where required. Your experience *Proven experience in exit management, service transition and complex programme delivery *Background within consulting, system integration or managed services environments *Strong understanding of commercial contracts and delivery frameworks. *Excellent communication, stakeholder management, and conflict resolution skills. *Demonstrated ability to manage multiple projects and priorities under pressure. *Experience managing multi stakeholder, enterprise scale environments. *Exposure to cloud, data or Microsoft technology ecosystems. *Excellent communication, planning and leadership capability Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

nThe ideal candidate will be an ambitious and enthusiastic consultant who will nurture needs and deliver Microsoft Business Applications solutions for existing and prospective clients. Working with the Business Analysis practice and client teams to design, build, oversee, and implement solutions using the Power Platform and Dynamics 365 customer engagement first-party applications. What will the Dynamics CE Solution Architect be doing day-to-day? Advising customers on the fit of Microsoft Dynamics to their environment, infrastructure, functional and non-functional needs, and their compliance requirements Leading the architecture and technical design of Dynamics 365 CE Sales, Service and Marketing solutions, Power Platform and Field Services Interface with BAs, SME end-users and functional leads to ensure architecture and design meets their needs including integration with third party systems Guiding the design of the Dynamics functional and technical teams on the project Supporting the Delivery Lead planning delivery of solutions and their implementation What type of experience does the Dynamics 365 CE Solution Architect need to be successful in this role? Must have over 15+ years of experience in Microsoft stack with strong experience working as a Technical Consultant or Architect in Microsoft Dynamics 365 CE (CRM) Strong understanding of Microsoft Dynamics 365 CE and experience of working on full life cycle implementations across multiple versions of Dynamics CRM/365 CE (4.0, 2011, 2013, 2016, 365) Lead the design of solutions with BAs, SME end-users and Dynanmics 365 Functional Lead to understand customers environment and advise on fit of Dynamics to their needs including integration with third party systems. Able to guide work of the Dynamics Developers, and product SMEs on the project Able to write high level solution architecture and detailed Technical Design documentation Experienced in data integration and data migration Experience with onsite/offshore delivery models Experience with defined frameworks (MVC, Entity Framework and Enterprise Library) Strong client facing communication skills Experienced providing Pre-Sales demonstrations. Technically experienced in: SQL Server 2008 or above with custom report experience through SQL Server Reporting Services (SSRS) and FetchXML .NET Framework Version 4.5 or above including strong WCF\ Web API experience Knowledge of Web development, HTML, CSS, JSON, XML, Javascript and SQL C# and OOPS concepts Typescript and its conversion to JavaScript Azure Logic Apps Good to have experience and knowledge of Microsoft Azure Power Apps and Portal Field Services Customer Insight What education and certification credentials are needed for this role? Educated to degree level or equivalent TOGAF certified ideally Certified in an Agile methodology Microsoft Dynamics 365 CE/CRM certification (preferably Dynamics 365 Customer Service and Sales- MB-210) is highly desirable LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.