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Role Overview We are seeking experienced Project Managers and Technical Business Analysts with a strong background in telecommunications and demonstrable experience working within telecoms security, regulatory compliance and the Telecommunications (Security) Act environment. The roles will support the delivery of complex technology, security and regulatory programmes across telecommunications environments. Candidates should be comfortable working across business, technology, security, engineering and regulatory stakeholders, translating complex requirements into practical delivery outcomes. Depending on the role, responsibilities may focus on programme/project delivery, business analysis, technical requirements, security controls, regulatory compliance, process improvement or implementation. Responsibilities may include: Leading or supporting complex technology, telecoms and security projects from initiation through to delivery. Gathering, analysing and documenting business, technical, operational and security requirements. Translating regulatory and security obligations into clear, actionable requirements and deliverables. Supporting organisations in understanding and implementing requirements arising from the Telecommunications (Security) Act and associated telecoms security requirements. Working with technical teams, architects, engineers, cyber security specialists and operational teams to define appropriate solutions. Developing business requirements, user stories, process maps, functional requirements and technical documentation. Managing project plans, dependencies, risks, issues, assumptions and actions. Coordinating delivery across multiple internal teams, suppliers and third-party stakeholders. Supporting the assessment of existing security controls, processes and capabilities against regulatory and organisational requirements. Identifying gaps, defining remediation activities and supporting the development of implementation roadmaps. Facilitating workshops with business, technical, security and regulatory stakeholders. Providing clear reporting to programme and senior management, including progress, risks, dependencies and key decisions. Supporting governance, assurance and change management activities. Ensuring appropriate documentation, traceability and evidence is maintained throughout delivery. Contributing to continuous improvement of security, compliance and delivery processes. Essential Experience Candidates should demonstrate: Proven experience as a Project Manager, Technical Business Analyst, Business Analyst, Delivery Manager or similar role within a technology, telecommunications or security environment. Experience working within telecommunications / communications service provider environments or closely related sectors. Practical experience of telecoms security and regulatory requirements. Experience relating to the Telecommunications (Security) Act and/or associated telecoms security requirements, obligations and controls. Strong understanding of how regulatory and security requirements translate into technical, operational and organisational change. Experience working with multiple stakeholders across technology, security, engineering, operations and business functions. Strong analytical and problem-solving skills, with the ability to understand complex technical information and communicate it clearly to non-technical stakeholders. Experience producing high-quality documentation, requirements and governance materials. Experience managing competing priorities, dependencies and stakeholders within complex programmes. Strong communication, facilitation and stakeholder-management skills. Please share your latest CV

Desktop Support Analyst – Bank – City London We are looking to recruit a Desktop Analyst with at least 5 years experience of working in Desktop Support from 1 to 3 level in a banking environment. You ideally have experience of working within a banking environment and understanding the banking arena. Responsible for the full range of user support, including desktop and peripheral hardware support, application support, network connectivity and remote connectivity. Remote and telephone support of mobile/European users will also be required. Work within the Service Desk team in supporting and delivering all aspect of services -1/2 line support (capable of root cause analysis) -Remote branch support using Remote Assistance -Active Directory user starter/leaver process -Customer facing, support of internal banking staff, VIPs -Maintenance and support of desktops, laptops, Blackberry's -SLA targets -Ad-hoc project involvement Main skills required are: -Experience supporting desktop platforms for banking environments -Experience in operational deployments. Desktop, operating system refresh cycle -Service Desk ticket software -Market data products -ITIL, Microsoft certifications advantageous -Maintains industry recognised skills through training or self-study methods Technical Skills -Supporting Microsoft operating systems, office suite -TCP/IP, basic networking skills -Root cause analysis and remediation Technologies -Windows 7 -Office 2013 -Xenapp published applications, support -Desktop hardware, laptops, Blackberry's deployments Salary for this role will be in the region £40K - £50K. The Client is based in the City London - close to Liverpool Street. Please send your CV to us in Word format along with salary and availability.

Finance Change Business Manager A global role within Finance Change supporting Wealth and Personal Banking (WBP) reporting to the Head of Finance Change. This is a key function within the central Finance Change team and the job holder will be supporting all Finance Change including Global, Regional, Country and sub-business. Support will also be required key strategic and operational initiatives like Visualisation, Change Operating Model design and Data Quality Framework. Key Accountabilities Impact on Business Program and Business Management – Finance Change Set up an effective and efficient Program Management Coordinate all measures and initiatives within the program Ensure transparency and monitoring (e.g. monthly dashboard) Prepare and follow up on action items from global, regional and sub-business program calls Provide regular status updates to senior management including Finance and Change Prepare and coordinate all operating organisational design and change target operation model related topics Drive efficiency in change approach Coordinate program with wider change and data strategy Support and drive regulatory aspects of data sharing, data visa and compliance for the Global Private Bank Change Support ad hoc business analysis for data remediation and process efficiency on high profile change initiatives Coordinate and provide business cases for various change initiates Support additional Operational Efficiency measures, e.g. Align Cross platform changes between Saracen, tm1, Data Lake and Visualisation Align change across products, Regions and Global Finance Operations Move to Agile ways of working including adoption Agile Target Operating Model (ATOM) Knowledge of banking business (min. 5 years of experience with a major global bank or a top tier management consulting firm) Knowledge of Wealth and Personal Banking business considered as a plus Graduate degree from a top tier university, master's degree a plus Knowledge of organizational design principles and initiatives Experience in Agile methodologies Process analysis and re-engineering experience Experience in operations management Proven ability to work with a team across multiple locations Knowledge of relevant laws and regulations in key locations Preparation of high quality strategic and operational analysis Proficient in MS Office and databases Experience in managing near- and offshoring initiatives PERSONAL ATTRIBUTES Ability to conduct complex business research and analysis in a fast-paced multicultural environment and ability to support generation of business insights and actionable recommendations as a result Ability in complex problem-solving Experience in working on cross-border assignments, large and geographically dispersed projects and project teams Excellent organizational skills and the ability to effectively manage multiple demands, shifting priorities and tight timelines Flexible and adaptable nature to conduct a multi-faced role with changing priorities and assignments that are complex, unpredictable and time-sensitive Good communication skills and consultative approach to partner with WPB Finance Change Team and other stakeholders Critical thinker and is not afraid of challenging others' ideas Excellent analytical and conceptual skills Collaborative nature, able to build effective relationships with multiple stakeholders and peers internally across multiple functions and business lines Focus on delivering to high standards and quality Excellent organisational skills and an ability to juggle priorities to meet varied and sometimes ambiguous requirements. Ability to work with teams across Finance This position is based in Krakow Poland. Salary for this role will be in the range Polish Zlotys PLN 18K to PLN 20K per month. Please send your CV to us in Word format along with your salary.