Notre client dans le secteur Énergie et ressources naturelles recherche un/une Ingénieur(e) support senior – Systèmes IT / Consultant(e) senior H/F Description de la mission : Contexte La mission s'effectue au sein d'une équipe Identity & Access Operations de 15 personnes, chargée du support de niveau 2 sur les services Identity & Access, du monitoring des plateformes et de la gestion des opérations, notamment la mise en conformité, le patching et les changements de routine. L'équipe répond aux demandes de catalogue et aux escalades d'incidents non résolus par le support de niveau 1. Mission Assurer le support et la coordination des opérations liées aux services Identity & Access, contribuer à l'amélioration continue du support et faire le lien entre l'équipe Operations, l'équipe Engineering et les équipes de support de niveau 1. Principales responsabilités Intervenir sur le support des processus et outils d'Identity Governance, notamment OKTA Identity Governance et Saviynt, y compris la coordination des actions liées aux mobilités internes au groupe Coordonner et prioriser l'activité de support de l'équipe Identity & Access Operations Consolider et analyser les cas de support récurrents afin de mettre en place des plans d'action Assister les correspondants des entités sur les processus, les outils et les formations Maintenir à jour les bases de connaissances (KB) destinées aux équipes de support de niveau 1 Maintenir à jour les procédures opérationnelles standard (SOP) de l'équipe Operations Encadrer les membres de l'équipe ayant moins de séniorité Être le référent de l'équipe Operations auprès de l'équipe Identity & Access Engineering pour le suivi des escalades et l'amélioration continue Être le référent du département Identity & Access auprès des équipes de support de niveau 1 pour le suivi des escalades et l'amélioration continue Environnement technique Gestion des identités et des accès : CyberArk, OKTA, Saviynt, Active Directory Systèmes et sécurité : Windows Server, Wallix, DigiCert Livrables attendus Bases de connaissances à jour pour les équipes de support de niveau 1 Procédures opérationnelles standard à jour pour l'équipe Operations Analyse des cas récurrents et plans d'action associés Suivi des escalades et contribution à l'amélioration continue Profil recherché Expérience Profil senior, tel que mentionné dans l'intitulé du poste Compétences techniques Support de niveau 2 sur les services et processus Identity & Access Identity Governance et outils associés Monitoring et opérations de plateformes Compétences personnelles Coordination et priorisation de l'activité de support Analyse des incidents récurrents et mise en place de plans d'action Accompagnement et encadrement de collaborateurs Communication et coopération avec des équipes de support et d'ingénierie Compétences / Qualités indispensables : Support de niveau 2 Identity & Access, Identity Governance (OKTA, Saviynt), Coordination et priorisation du support, Analyse des incidents récurrents et amélioration continue, Gestion des connaissances et des procédures opérationnelles Compétences / Qualités qui seraient un + : /Informations concernant le télétravail : A preciser par le manager
Data Protection Solution Architect - Remote Working Must have an Active SC Clearance - The Data Protection Solution Architect will support high-profile customer workloads while ensuring Data Protection solutions remain secure, resilient and aligned with operational requirements. Data Protection Solution Architect Responsibilities - Provide Data Protection Solution Architecture expertise across project and operational activities. - Support Data Centre Exit activities and associated infrastructure transformation. - Design Data Protection solutions that meet customer, technical and operational requirements. - Provide architectural direction for the migration and transition of Data Protection services. - Work across Service Operations, Managed Services, Applications, Cloud, Networks and Security teams. - Support the transition and migration of business-critical customer workloads. - Ensure Data Protection requirements are incorporated into wider infrastructure and solution designs. - Work with technical teams and stakeholders to support successful project delivery. - Maintain service quality, resilience and operational support throughout transformation activities. - Provide architectural guidance for current and future Data Protection requirements. Data Protection Solution Architect Skills and Experience - Strong Data Protection Solution Architecture experience. - Experience designing Data Protection solutions within complex enterprise infrastructure environments. - Experience supporting large-scale infrastructure transformation or Data Centre Exit programmes. - Strong understanding of enterprise Data Protection technologies, architecture and infrastructure. - Experience supporting Data Protection migration and transformation activities. - Strong understanding of Service Operations and operational support environments. - Experience working across Managed Services, Applications, Multi-Cloud, Networks and Security environments. - Experience supporting business-critical or high-profile customer workloads. - Strong understanding of operational resilience, availability and service continuity. - Experience working within complex, highly governed enterprise environments. - Strong technical stakeholder management and communication skills. - Experience working within Government or Public Sector environments would be advantageous. To apply, please send your CV by pressing the apply button. Due to high volume of applications, only shortlisted CVs will be contacted. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.
Data Storage Solution Architect - Remote Working Must have an Active SC Clearance - The Data Storage Solution Architect will support high-profile customer workloads while ensuring storage solutions remain resilient, scalable and aligned with operational requirements. Data Storage Solution Architect Responsibilities - Provide Data Storage Solution Architecture expertise across project and operational activities. - Support Data Centre Exit activities and associated infrastructure transformation. - Design Data Storage solutions that meet customer, technical and operational requirements. - Provide architectural direction for the migration and transition of enterprise storage services. - Work across Service Operations, Managed Services, Applications, Cloud, Networks and Security teams. - Support the transition and migration of business-critical customer workloads. - Ensure storage requirements are incorporated into wider infrastructure and solution designs. - Work with technical teams and stakeholders to support successful project delivery. - Maintain service quality, resilience and operational support throughout transformation activities. - Provide architectural guidance for current and future storage requirements. Data Storage Solution Architect Skills and Experience - Strong Data Storage Solution Architecture experience. - Experience designing enterprise storage solutions within complex infrastructure environments. - Experience supporting large-scale infrastructure transformation or Data Centre Exit programmes. - Strong understanding of enterprise storage technologies, architecture and infrastructure. - Experience supporting storage migration and transformation activities. - Strong understanding of Service Operations and operational support environments. - Experience working across Managed Services, Applications, Multi-Cloud, Networks and Security environments. - Experience supporting business-critical or high-profile customer workloads. - Strong understanding of operational resilience, availability and service continuity. - Experience working within complex, highly governed enterprise environments. - Strong technical stakeholder management and communication skills. - Experience working within Government or Public Sector environments would be advantageous. To apply, please send your CV by pressing the apply button. Due to high volume of applications, only shortlisted CVs will be contacted. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.
