Desktop Support Analyst – Bank – City London We are looking to recruit a Desktop Analyst with at least 5 years experience of working in Desktop Support from 1 to 3 level in a banking environment. You ideally have experience of working within a banking environment and understanding the banking arena. Responsible for the full range of user support, including desktop and peripheral hardware support, application support, network connectivity and remote connectivity. Remote and telephone support of mobile/European users will also be required. Work within the Service Desk team in supporting and delivering all aspect of services -1/2 line support (capable of root cause analysis) -Remote branch support using Remote Assistance -Active Directory user starter/leaver process -Customer facing, support of internal banking staff, VIPs -Maintenance and support of desktops, laptops, Blackberry's -SLA targets -Ad-hoc project involvement Main skills required are: -Experience supporting desktop platforms for banking environments -Experience in operational deployments. Desktop, operating system refresh cycle -Service Desk ticket software -Market data products -ITIL, Microsoft certifications advantageous -Maintains industry recognised skills through training or self-study methods Technical Skills -Supporting Microsoft operating systems, office suite -TCP/IP, basic networking skills -Root cause analysis and remediation Technologies -Windows 7 -Office 2013 -Xenapp published applications, support -Desktop hardware, laptops, Blackberry's deployments Salary for this role will be in the region £40K - £50K. The Client is based in the City London - close to Liverpool Street. Please send your CV to us in Word format along with salary and availability.
préparer des plans de validation et protocoles d'essais ; effectuer les tests et mesures directement sur site ; analyser les résultats et rédiger les rapports d'essais ; diagnostiquer des problèmes sur des réseaux IP et RF ; intervenir sur des infrastructures réseau complexes, notamment des réseaux en anneau. 1. Réseaux informatiques Switchs / routeurs, notamment Nokia Architectures réseau et infrastructures Réseaux en anneau Protocoles ARP, SNMP, ICMP, UDP Wireshark pour captures et analyse de trafic/logs Diagnostic et dépannage réseau 2. Radio / RF Réalisation de mesures radio Utilisation d'analyseurs de spectre Diagnostic de problèmes sur des réseaux RF Dépannage sur site
