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Helpdesk and Desktop Support Analyst Our Client a retail bank – based in the City London – is looking to recruit Helpdesk and Desktop Support Analyst with 4 to 5 years proven experience. Responsible for the full range of user support, including desktop and peripheral hardware support, application support, network connectivity and remote connectivity. Remote and telephone support of mobile/European users will also be required. -Work within the Service Desk team in supporting and delivering all aspect of services -1/2 line support (capable of root cause analysis) -Remote branch support using Remote Assistance -Active Directory user starter/leaver process -Customer facing, support of internal banking staff, VIPs -Maintenance and support of desktops, laptops, Blackberry's -SLA targets -Ad-hoc project involvement -Ideally with experience of supporting desktop platforms for banking environments -Experience in operational deployments. Desktop, operating system refresh cycle -Service Desk ticket software -Market data products -ITIL, Microsoft certifications advantageous -Maintains industry recognised skills through training or self-study methods Technical Skills -Supporting Microsoft operating systems, office suite -TCP/IP, basic networking skills -Root cause analysis and remediation Technologies -Windows 7 -Office 2013 -Xenapp published applications, support -Desktop hardware, laptops, Blackberry's deployments Citrix The salary for this role will be in the range £40K - £55K plus benefits. The Client is based in the City close to Liverpool Street and Bank stations. The role will require you to be in the office 3 days a week for the time being and fulltime in the office at some point in the future. Do send your CV to us in Word format along with your salary and availability.

ContexteLe bénéficiaire souhaite une prestation d'accompagnement dans la contribution aux projets de transformation autour des infrastructures d'accès distants, des firewalls, de l'anti-intrusion, également à d'autres programmes autour de la cyber sécurité. MissionsDéfinition des standards et des architectures de référence et garantie de leur intégration et adaptation aux nouvelles architectures telles que le Cloud (hybride ou publique) dans le respect des exigences de sécurité (GDPR, LPM, …) Élaboration et évolution des roadmaps des produits : nouvelles solutions et fonctionnalités, nouvelles gammes hardware et versions software, … Validation dans les environnements de LAB des nouvelles gammes HW et des nouvelles versions SW et contribution à leur intégration dans les outils d'exploitation Rédaction de la documentation d'architecture, d'installation/migration, d'exploitation… (HLD, LLD, Admin Guide, consignes de résolution d'incidents, …) Accompagnement des métiers dans la mise en œuvre de nouveaux projets ou services Assurance du support N3 sur les incidents (investigation avancée, contact des éditeurs, documentation et accompagnement dans l'implémentation des solutions, …) Audition des infrastructures et proposition des plans d'actions adéquats pour optimiser et fiabiliser les architectures et services TechniquesArchitecture et ingénierie du service d'accès distants : Gateways VPN, User identity, IAM, Filtrage, … Architectures et ingénierie Firewalls (physiques et virtuels) : solutions de plusieurs fournisseurs majeurs du marché Console de management firewalls : FMGR/FAZ, Panorama, MDS/MDSL Architecture et ingénierie FortiOs, Palo Alto, Check Point EndPoint Check Point, FortiClient Architecture des infrastructures accès distants (authentification, tunneling, VRF, NAC, …) Déploiement des solutions Cisco : Gateway VPN SSL ASA, Client VPN AnyConnect Authentification multi-facteurs (MFA) (machine, utilisateurs, ) Authentification et filtrage dynamique des utilisateurs Solutions d'anti-intrusion IDS/IPS sur les technologies Fortinet et Palo Alto VPN C2S, S2S, IPsec, SSL Architectures LAN, MPLS, TCP-IP, NAT, NAC, routage... IPv4, IPv6, http, http2, https, TLS, Socks, DNS, … Troubleshooting et analyse des traces réseaux CertificationsCCIE Security Cisco ASA Specialist NSE 4 - Fortinet Security Professional NSE 5 - Fortinet Network Security Analyst NSE 7 - Fortinet Enterprise Firewall NSE 8 - Network Security Expert PCNSA - Palo Alto Networks Certified Network Security Administrator PCNSE - Palo Alto Networks Certified Network Security Engineer PCSAE - Palo Alto Networks Certified Security Automation Engineer

AV Engineer Swansea £30,000 - £40,000 + Training + Progression + Healthcare + Life Insurance Are you a driven AV/IT Engineer with leadership experience, looking to take ownership of exciting nationwide projects while developing your technical skills within a highly respected business? This is an excellent opportunity to join a well-established organisation known for delivering high-quality AV and IT solutions across the UK. With over 30 years of success, the business continues to invest in its people, offering training, progression routes, and the chance to work on a wide variety of modern projects. In this role, you will travel across the UK alongside a team of engineers, delivering AV and IT projects involving networking, servers, switches, system installations, and cabling. You will take a lead role on projects, ensuring delivery from start to finish while maintaining high technical standards. You will also act as a mentor to junior engineers, supporting their development and contributing to a positive, high-performing team environment. This position offers the opportunity to showcase leadership skills while remaining hands-on with cutting-edge technology. The Role: Travel across the UK delivering AV and IT installation projects Work on networking, servers, switches, hardware assembly, and cabling Lead projects from initial setup through to completion Mentor and support junior engineers within the team Contribute technical expertise to ensure successful delivery The Person: Experienced engineer within AV/IT projects. Strong leadership skills with the ability to mentor others Full UK driving licence and willingness to travel ECS/CSCS card desirable (training provided if required) Reference Number: BBBH276500 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.