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Helpdesk and Desktop Support Analyst Our Client a retail bank – based in the City London – is looking to recruit Helpdesk and Desktop Support Analyst with 4 to 5 years proven experience. Responsible for the full range of user support, including desktop and peripheral hardware support, application support, network connectivity and remote connectivity. Remote and telephone support of mobile/European users will also be required. -Work within the Service Desk team in supporting and delivering all aspect of services -1/2 line support (capable of root cause analysis) -Remote branch support using Remote Assistance -Active Directory user starter/leaver process -Customer facing, support of internal banking staff, VIPs -Maintenance and support of desktops, laptops, Blackberry's -SLA targets -Ad-hoc project involvement -Ideally with experience of supporting desktop platforms for banking environments -Experience in operational deployments. Desktop, operating system refresh cycle -Service Desk ticket software -Market data products -ITIL, Microsoft certifications advantageous -Maintains industry recognised skills through training or self-study methods Technical Skills -Supporting Microsoft operating systems, office suite -TCP/IP, basic networking skills -Root cause analysis and remediation Technologies -Windows 7 -Office 2013 -Xenapp published applications, support -Desktop hardware, laptops, Blackberry's deployments Citrix The salary for this role will be in the range £40K - £55K plus benefits. The Client is based in the City close to Liverpool Street and Bank stations. The role will require you to be in the office 3 days a week for the time being and fulltime in the office at some point in the future. Do send your CV to us in Word format along with your salary and availability.

Site Infrastructure Engineer South East England - Field Based (Southampton, Kent and up to Cardington) £30,000 - £35,000 + £5,000 Car Allowance Excellent opportunity for an IT Support or Infrastructure Engineer looking for a varied, field-based position where you will become the go-to technical contact for multiple operational sites across the South East. This organisation is a well-established national business providing essential services to customers across the public and private sectors. Operating from a large network of UK locations, they are continuing to invest in their technology, infrastructure and operational capabilities. The wider group employs approximately 2,600 people across 72 sites, providing the stability of a national organisation alongside plenty of local responsibility and autonomy. In this varied role, you will support the network, IT and communications infrastructure across sites throughout the South East. You'll troubleshoot LAN and WAN equipment, install hardware, support Microsoft 365 and Windows 11 environments, and assist with data and voice cabling. You will also coordinate third-party suppliers and act as an escalation point between central support teams and site-based colleagues. The territory stretches from Southampton across to Kent and as far north as Cardington, with much of the current activity concentrated around Rainham and the wider Kent area. This is a genuinely field-based role, so you'll need to be comfortable travelling between sites and managing your own workload. The ideal candidate will have hands-on experience supporting networks and end-user IT equipment within a multi-site, field-based or operational environment. You will need a full UK driving licence and should be confident working independently, communicating with non-technical colleagues and representing the IT function on site. This is a fantastic opportunity to join a secure and nationally recognised organisation in an autonomous position offering technical variety and the chance to become the trusted face of IT across the region. The Role: *Supporting IT, network and communications infrastructure across multiple sites *Troubleshooting LAN, WAN, switches, routers and wireless access points *Installing and decommissioning laptops, desktops, printers, scanners and mobile devices *Supporting Microsoft 365 and Windows 11 environments *Assisting with data and voice cabling, termination and site interconnections *Acting as an escalation point for incidents affecting operational sites *Coordinating third-party suppliers during installations and fault resolution *Producing and maintaining accurate technical documentation *Monday to Friday, approximately 9:00am-5:30pm, with flexibility around start times *Field based across the South East from Southampton to Kent & Rainham The Person: *Experience in an IT Support, Infrastructure, Field Engineer or similar position *Practical knowledge of network infrastructure and LAN/WAN troubleshooting *Experience supporting Microsoft 365 and Windows 11 *Familiarity with laptops, desktops, printers, wireless equipment and handheld scanners *Any experience with data and voice cabling or termination would be advantageous *Comfortable working independently across geographically dispersed sites *Strong communication and stakeholder-management skills *Full UK driving licence and willing to travel regularly across the South East Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Information Security Manager Role Description This is a full-time role as an Information Security Manager for Bank in Central London. The Information Security Manager will be responsible for day-to-day tasks related to information security management, including implementing and maintaining Information Security Management Systems (ISMS), ensuring cybersecurity and network security, and protecting sensitive information. This is a hybrid role, based in London with the flexibility for some remote work. Qualifications Information Security Management, ISMS, and Cybersecurity skills Network Security and Information Security knowledge Experience in implementing and maintaining ISMS Proficient in identifying and addressing information security vulnerabilities Strong analytical and problem-solving skills Excellent communication and interpersonal skills Certifications such as CISSP, CISM, or equivalent are preferred Bachelor's degree in Information Security, Computer Science, or related field Information Security Manager role (permanent) reporting into Head of IT (CIO | CISO) Need an individual with a strong hands on network and security background Cisco networking Cisco firewalls (Firepower / Threat Detection) Palo Alto firewalls SIEM experience (Logarithm desirable) Web proxy (Forcepoint desirable) Governance skills Policy writing / reviewing Reporting KPI monitoring Certifications like CCNP / CISM would be desirable but strong experience is preferable. The Client is based in Central London and the position is hybrid - 3 days in the office every week. Salary circa £60K - £75K + Benefits. Please do send your CV to us in Word format along with your salary and notice period.

IT Support Analyst Engineer Our Client is looking to recruit an IT Support Analyst Engineer with at least 3 to 5 years experience in IT Network and Support ideally from a banking environment. Responsible for the support and maintenance of the IT infrastructure, and to provide IT support to staff and other group colleagues. To assist in the response to service outages and other IT related problems as well as maintenance and upkeep of for security of the systems in place To provide IT Support and assistance to branch staff concerning IT related matters in a timely fashion. • Responsible for the maintenance of the IT infrastructure of the Branch by providing first line support of software, hardware and networking that incudes installation, configuration and troubleshooting. Support endpoint security standards (antivirus/firewall/patching/two-factor authentication). • Manage day to day operational aspects of a project and scope. • To assist the IT Manager in delivering various IT projects. • End User Computing support for all staff. • Coordinator between the London Users and Group IT Security on all requests for systems access and to ensure that such permissions are provided promptly, are regularly updated and that the Group Access Matrix Protocol is followed at all times. • Preserve the Assets of the Branch by implementing Disaster Recovery and back up procedures and ensuring that the standards comply with Group requirements. • Provide IT support to ensure the smooth running of daily and periodic reports for the London Compliance team to ensure adherence to the Anti Money Laundering Provisions . • Undertake Data Extraction for reporting requirements for all the other stakeholders at the branch. • To hold Administrator function for some of the systems housed at the Branch”. Responsible for the granting of access and maintenance of system matrix Overall networking equipment monitoring (i.e. Network Switches, Firewall and other appliances) and support inclusive of the server room. • To plan and carry out maintenance checks to ensure IT Operations, infrastructures are running smoothly and ensure daily routine task completeness. • Manage inventory of computers, network equipment including tracking of purchased equipment and services. • To maintain and ensure that the BCP site is always ready for continuous bank operations • To maintain the branch PABX system and to ensure that the recording system is always up and running at all times. • To perform monthly infrastructure test and report for Risk Assessment. • Manage Incident Handling procedure (This includes monitoring as well as post –incident follow up • Support the Branch operations as and when needed and any other tasks assigned by the General Manager of the Branch. • To comply with all applicable FCA/PRA conduct rules. • Compliance with all mandatory training as set by the Branch/Group. Bachelor or Master's degree or professional qualification in relevant discipline (IT/Information Systems/Computer Science/Technology/Programming/Information Science/System Engineering/Computing) At least 3 years of experience in IT ideally in the Banking/Financial industry in-depth knowledge of and troubleshooting experience with Windows, Office applications and conferencing applications. Technical/Functional skills - Proficient in common operating systems - Software proficiency - Networking (IT) - Proficient in programming languages - Project management - Data analysis Personal skills (Soft Competencies [Core/Leadership]) - Strong interpersonal skills - Strong written and verbal communication skills (in English) Strong stakeholder engagement The position is based in Central London. The salary will be in the range £40K - £45K. Please do send your CV to us in Word format along with your salary and notice period for this exciting position.

IT Technician Bridgend £28,000 - £31,000 + Development + Progression + Holidays + Pension 6-Month Fixed-Term Contract - Immediate Start Are you an IT Technician or IT Support professional looking to join a growing Managed Service Provider where you will provide essential on-site support within a secondary school environment? Brilliant opportunity on offer to develop your technical experience while supporting a wide range of computer hardware, software, network systems and digital learning platforms within a busy educational environment. This growing Managed Service Provider delivers technical support to schools and educational organisations. Due to continued growth, they are now looking for a proactive Secondary School IT Technician to provide on-site support at a school in the Bridgend area. In this role, you will provide first-line technical support, diagnose hardware, software and network issues, manage helpdesk tickets and configure IT equipment. You will also support Windows, Mac and Chrome operating systems alongside Office 365, Google Workspace and mobile-device-management platforms. This is an ideal opportunity for an IT enthusiast with strong problem-solving and customer-service skills looking to develop their career within a growing technology business that can offer further opportunities. THE ROLE: * Providing first-line support for hardware, software and network-related issues * Managing helpdesk tickets and completing tasks within agreed SLA timeframes * Building, configuring and installing PCs, laptops and software applications * Supporting Windows, Mac and Chrome operating systems, Office 365 and Google Workspace * Troubleshooting printers, scanners, photocopiers, audiovisual equipment and Wi-Fi networks * Supporting mobile devices through Microsoft Intune, Google Workspace for Education and the Hwb Digital Learning Platform THE PERSON: * IT qualification at Level 2 or five GCSEs at grades A-C, or equivalent * Experience providing IT support or a strong interest in developing within the IT sector * Familiarity with hardware, software and basic network troubleshooting * Highly organised with strong problem-solving and workload-management skills * Comfortable working independently while being supported by the wider Cardiff-based team * Customer-focused with a professional and approachable manner Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Dans le cadre du renforcement de ses infrastructures de stockage et de sauvegarde, notre client recherche un Expert Stockage & Sauvegarde pour intervenir sur des environnements critiques mêlant stockage Block, Fichiers, Objet et sauvegarde. Le consultant évoluera dans un environnement majoritairement Linux, avec des infrastructures SAN/NAS Hitachi, NetApp et Dell, des solutions de sauvegarde Dell-EMC NetWorker, Commvault et DataDomain, ainsi que des fabrics Fibre Channel Cisco ou Brocade. Missions : - Assurer le maintien en conditions opérationnelles des infrastructures de stockage et de sauvegarde - Superviser les plateformes et traiter les alertes, incidents et demandes de changement - Administrer les baies SAN/NAS Hitachi, NetApp et Dell - Gérer le provisioning, zoning, masking, volumes, LUN et partages NAS - Administrer les snapshots, réplications et mécanismes de haute disponibilité - Exploiter les solutions de stockage objet compatibles S3 - Administrer Dell-EMC NetWorker, Commvault et DataDomain - Gérer les politiques de sauvegarde, restauration, rétention et déduplication - Administrer les réseaux Fibre Channel Cisco et Brocade - Participer aux analyses de performance et à la gestion de capacité - Contribuer aux projets de migration et d'évolution des infrastructures - Produire et maintenir la documentation technique et les procédures d'exploitation - Assurer la coordination avec les équipes systèmes, réseau, sécurité, cloud et fournisseurs Profil attendu : Nous recherchons un Expert Stockage & Sauvegarde disposant d'une solide expérience sur les infrastructures SAN/NAS, les solutions de sauvegarde d'entreprise et les environnements Fibre Channel. Le candidat devra être autonome sur les activités RUN et BUILD, maîtriser les environnements DataDomain et posséder une bonne compréhension des systèmes Linux et des interactions avec les couches virtualisation, cloud et applicatives.

Group IT Manager Tamworth (5 days on-site) £60,000 - £70,000 + Holiday + Pension Are you an experienced IT leader looking to take full ownership of a multi-site infrastructure environment while shaping the long-term technology strategy of a growing international organisation? You will oversee day-to-day IT operations including networks, servers, and cloud platforms, while also leading key projects such as system upgrades, migrations, and infrastructure improvements. Alongside this, you will manage vendors, budgets, and service delivery, ensuring a high-performing and customer-focused IT function. The ideal candidate will possess broad technical expertise across enterprise infrastructure technologies, including Microsoft 365, Azure AD/Entra ID, Intune, Windows Server, VMware, alongside cloud platforms such as Azure, AWS, and GCP. They will have strong networking knowledge covering Cisco, Fortinet, and Ruckus environments, WAN connectivity, network security, backup and disaster recovery solutions, and wider cybersecurity and compliance practices. The role also involves leading and developing a team of skilled engineers and Helpdesk staff, promoting a collaborative culture and driving continuous improvement across the department. This position offers the opportunity to influence technology direction while working within a modern and evolving IT landscape. The Role: Lead IT infrastructure operations across multiple global sites Manage and mentor a team including Helpdesk and 3rd Line Engineers Oversee networks, servers, cloud platforms, and security protocols Deliver infrastructure projects including upgrades and migrations Manage IT budget, vendors, and service level agreements The Person: Proven experience in an Infrastructure Manager or similar leadership role Strong networking and systems knowledge (Cisco, Fortinet, Microsoft stack, cloud platforms) Experience managing teams and driving service improvements Strong understanding of IT security, backup, and disaster recovery Excellent stakeholder management and communication skills Reference Number: BBBH275917 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.