Find your next tech and IT Job or contract Network and Information System Security (NIS)

Job Title: Field Engineer Location: Newbury Salary: Competitive Job Type: Full Time, Permanent At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centred around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people that make us great. About the role: As a Field Engineer, you will be responsible for delivering high-quality technical support both on-site and remotely, ensuring the smooth operation of IT systems for our clients. You will act as a key escalation point for other service desk engineers, providing advanced troubleshooting and resolution for complex technical issues. Your role will involve working closely with clients to understand their technical needs, diagnosing problems, and implementing solutions to enhance the overall IT environment. Key Responsibilities Address technical queries promptly and efficiently, prioritising them to meet KPIs and customer service expectations Providing timely updates to clients Diagnose and resolve technical issues and provide technical assistance on client sites Completing proactive maintenance onsite Respond to escalations from 2nd and 3rd Line Engineers by offering support and technical advice to resolve client queries Maintain and update accurate client site documentation via IT Glue, championing the importance of documentation Maintain company's Information Security policies and procedures Propose improvements to client systems and services to continuously enhance their systems and operations Managing your time efficiently and planning your day accordingly Keep up to date with new technologies adopted by Netteam and our client base Improve your technical knowledge through company training and self-study Provide out-of-hours or standby support to our clients on a rota basis About you: Experience: Ability to work unsupervised, independently and as part of a team IT-related degree or relevant qualifications highly desirable Demonstrable experience as a Service Desk Engineer Able to demonstrate a good all-round knowledge of IT principles Experience with PSA/RMM tools such as Autotask, AEM and IT Glue to provide enhanced support services to clients would be advantageous Experience in initial remote diagnostics, analysis and proactive monitoring would be advantageous Willingness to learn new software and hardware technologies Experience supporting Microsoft Windows Server and Desktop environments Strong working knowledge of Microsoft 365, including Exchange Online, SharePoint, Teams and related cloud services Detailed experience with Backup/DRaaS technologies, Microsoft Entra ID and Infrastructure as a Service (IaaS) Strong knowledge of Microsoft Intune, Conditional Access and Microsoft security technologies Experience supporting Voice over IP (VoIP) solutions, including 3CX, would be advantageous Knowledge of networking technologies including TCP/IP, firewalls, routing and switching Ability to run, patch and terminate cabling to support the installation of new hardware Experience within an MSP and/or the hospitality sector would be advantageous but is not essential Current and valid UK driving licence is essential Personal Attributes: Friendly and professional Excited about tech and thrives on developing understanding of new technologies Possesses good written and verbal communications skills and the ability to clearly communicate complex technical issues to non-technical clients Recognises the importance of frequent and clear communications Keen to research new products and information around technical solutions that could provide answers and solve problems which benefit the whole team Feel that every day is a day of learning Disciplined, with the ability to prioritise and execute tasks under pressure Harnesses pressure to deliver results Why join us? We make work life balance a normal, not a benefit A fun and productive place to work Great team of people to work alongside Workplace Pension Comprehensive in-house and external training offered Competitive salary that reflects your skills and experience Diversity and Inclusion: We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs. Other: In line with our recruitment policy and client expectation, some roles will be subject to a basic DBS disclosure. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of; IT Field Engineer, Field Engineer, Network Support Engineer, 2nd Line Engineer, ICT Support Engineer, IT Engineer, Technical Support Engineer, may also be considered for this role.

Sales Executive Gloucester £40,000 - £45,000 + Holidays + Pension + Other Benefits Are you an organised and commercially minded sales support professional with experience in telecoms, IT or customer service? Do you enjoy managing customer enquiries, preparing quotations and coordinating orders through to completion? This is an excellent opportunity to join a leading international telecommunications and technology organisation, where you'll work directly alongside the ercial Director and gain exposure to the complete sales lifecycle across mission and business-critical network solutions. In this role, you will act as the first point of contact for day-to-day customer enquiries. You'll work closely with procurement, operations, finance and engineering teams to obtain pricing, coordinate order fulfilment and ensure customers receive an excellent service. You will also track quotations, maintain CRM records and help qualify new opportunities generated through marketing, website activity and online sales platforms. The ideal candidate will be an experienced sales professional from a telecoms or technical background, with a strong understanding of solution-based selling. They will be confident building customer relationships, identifying new opportunities and working with technical teams to deliver commercially effective solutions. The Role: Manage customer enquiries, prepare quotations and provide product, pricing and lead-time information Process customer orders through to successful completion and invoicing Coordinate with procurement, operations, finance and engineering teams Track quotations, follow up opportunities and maintain accurate CRM records Qualify new leads and support customer retention, cross-selling and business development The Person: Experience in sales support, internal sales, administration or customer service Experience within telecoms, IT, managed services or engineering is desirable Strong commercial awareness with excellent communication and customer service skills Highly organised, adaptable and able to manage multiple priorities accurately Confident using CRM, ERP and Microsoft Office systems while working across technical and operational teams Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Technical Architect - ServiceNow Must have an Active SC Clearance The successful Technical Architect - ServiceNow will act as a trusted advisor across project teams and customer stakeholders, ensuring solutions are technically robust, aligned to best practice and governed effectively throughout delivery. This role requires strong ServiceNow architecture capability combined with leadership, governance and stakeholder engagement skills across enterprise environments. Key Responsibilities Design and deliver complex ServiceNow architecture solutions aligned to customer requirements. Create and govern high quality solution documentation and architectural artefacts. Act as the senior technical authority and decision maker across project teams. Promote ServiceNow governance, standards and best practice adoption. Support development of ServiceNow products, processes and services. Mentor junior team members and support technical capability development. Analyse complex problems and deliver effective technical solutions. Communicate technical concepts clearly to both technical and non technical stakeholders. Support customer engagements, project delivery and architectural governance activities. Required Skills and Experience ServiceNow Certified Application Developer (CAD) certification. ServiceNow Certified System Administrator (CSA) certification. ServiceNow Certified Implementation Specialist (CIS) ITSM certification. At least one additional CIS certification. Certified Technical Architect (CTA) or working towards accreditation. Experience delivering ServiceNow on premise implementations. Strong understanding of ITIL, NIST and Case Management processes. Experience with JavaScript scripting and ServiceNow customisation. Strong architectural documentation and diagramming capability. Good understanding of Microsoft technologies, cloud solutions and networking. Strong communication, leadership and problem solving capability. Additional Information Travel to customer locations may be required, including overnight stays. Occasional evening or weekend work may be required. Role involves direct engagement with customer technical teams and process owners. To apply, please send your CV by pressing the apply button Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Notre client dans le secteur Assurance recherche un/une Project Manager Data Center H/F Description de la mission : Service Request – Project Manager Context and objective A leading global insurance company is seeking a Project Manager to oversee the delivery of critical data center initiatives across Europe. Scope of services / main responsibilities • Manage the successful execution of complex data center projects, ensuring alignment with business objectives and adherence to budgets and timelines • Coordinate cross-functional teams, including IT, operations, and external vendors, to drive project implementation • Identify and mitigate risks, proactively addressing challenges to ensure seamless project delivery • Provide regular status updates and recommendations to senior stakeholders Deliverables • Develop and maintain comprehensive project plans, including scope, timeline, and resource allocation • Establish effective communication among all project stakeholders • Monitor project progress, analyze performance metrics, and implement corrective actions as needed • Ensure project documentation, including requirements, design specifications, and test results, is maintained to a high standard Required expertise and profile • Proven track record of successfully managing complex data center projects in a large, multinational organization • Solid project management expertise, with demonstrated ability to lead cross-functional teams and navigate organizational complexities • Strong technical expertise in data center infrastructure, including servers, storage, and networking • Proficiency with project management methodologies and tools such as Agile, Scrum, and Microsoft Project • Bachelor's degree in Information Technology, Engineering, or a related field • Minimum 5 years of experience in project management, preferably in the data center or IT infrastructure domain • English is required; additional European languages are considered an advantage Compétences / Qualités indispensables : Project management, Data center infrastructure, Cross-functional team coordination, Risk management, Agile / Scrum, English Compétences / Qualités qui seraient un + : PMP or PRINCE2 certification; additional European languages Informations concernant le télétravail : Oui — 2 jours/semaine

Job Title: IT Helpdesk and Field Maintenance Engineer Location:Bridgend Salary: £30,000 - £35,000 per year Job Type: Full-time, Permanent Working Hours: Monday to Friday - 9am to 5.30pm (flexible hours between 8am - 6pm) - Weekend "On-Call" Rota Who are we: Flotek Group are one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" The role: We are seeking an enthusiastic and customer-focused individual with previous experience in the ICT sector, ideally within a 2nd Line IT Helpdesk or IT Delivery role that includes face-to-face, on site support. The successful candidate will be responsible for troubleshooting, supporting, and maintaining IT systems both remotely and on customer sites. This role is primarily office-based, with regular site visits to partner premises when issues require hands-on intervention. A company vehicle will be provided for on-site work. Participation in a pre planned, rota based on call service, providing technical support during scheduled weekends will be required as part of this role. Please Note: we are required to carry out a DBS check for every open vacancy. Key Responsibilities: Respond to user enquiries and provide technical support through various channels such as phone, email, chat and on-site face-to-face. Resolve problems by applying known solutions or escalating more complex issues to higher-level support. Attend partner sites to diagnose and repair services when needed, including ticket escalations, Maintenance tasks (PC Rebuild, fault diagnosis, PC repair) and installations/setup of small projects works (Laptop delivery/setup, PC upgrades, firewall swap, etc) Perform routine maintenance on hardware, software, and networks to ensure optimal performance. Investigate and monitor all related Telecoms, ICT, network, workstation, laptop and application performance issues. Create and maintain detailed records of user requests and reported issues in a ticketing system. Install and configure software applications and operating systems. Prioritise and categorise tickets based on urgency and impact. Create documentation and knowledge base articles to assist users in resolving common issues. Ensure all open cases are updated with relevant information and customers are regularly updated. Provide excellent customer service by communicating effectively and professionally with end-users. Stay updated on industry trends, new technologies, and best practices through ongoing training and professional development. What We're looking for: A 2nd/3rd line ICT background with service desk experience preferred. Comfortable supporting partners remotely and on-site. Solid customer service experience with excellent verbal and written communication skills. Loves working as part of a team. Comfortable using CRMs and documentation solutions. Where required, you will work scheduled weekend and bank holiday shifts (08:30 - 17:00), planned and communicated in advance as part of a rota. Full UK driving licence. Benefits: Competitive salary of £30,000 - £35,000 per annum (experience depending). EMI Share Equity Scheme - own a slice of the Purple Pie. Day off for your birthday. Day off for life milestones such as weddings, moving house, child's first day at school, or religious holidays. Give back day to support your chosen charity. Savings on gym memberships, shopping and other discounts through Perkbox. Social events and team building opportunities. Additional leave. Employee discount. Free On-site parking. Store discount. Opportunities for professional growth and development. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; 2nd Line Technical Support, 1st Line IT Technician, Field IT Support Engineer, Field IT Service Engineer, IT Support Technician, 2ndLine Support Engineer, Service Desk Technician, Service Desk Support, IT Customer Service Technician, IT Support, Desktop Support, Experienced IT Support and IT Systems Support may be considered for this role.

Job Title: Comms Helpdesk Technician (Desk-Based) Location: Office-based role, Pencoed, Bridgend, South Wales Salary: £28,000 - £30,000 per annum Job Type: Full-time, Permanent Working Hours: Monday to Friday, 08:00 to 18:00, with On-Call weekend support on rotation. 5 days per week, 8.5 hours per day during these times including a 30-minute lunch break) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. About The Role: We are seeking a Comms Helpdesk Technician to provide high-quality remote support across our VoIP, connectivity, and data networking and Wi-Fi services. This desk-based role is ideal for an experienced 1st Line Technician in Comms or IT technician with strong troubleshooting skills, good customer communication, and a desire to progress within the communications engineering field. You will act as a key point of contact on our helpdesk for comms-related queries, taking inbound calls from customers who require technical assistance and immediately triaging their calls with a view to helping and close that ticket. If you are unable to assist, you will be responsible taking all relevant information from the client and escalating where appropriate and ensuring outstanding service delivery for both our internal teams and partner environments. Key Responsibilities: Incident Management: Act as the first point of contact for customers, logging, categorising, and prioritising incidents and service requests in line with ITIL best practice. Service Level Management: Manage and resolve tickets in accordance with agreed SLAs, ensuring timely responses, clear progress updates, and accurate resolution records. Ownership & Escalation Control: Take end-to-end ownership of tickets, focusing on First Contact Resolution (FCR), and escalating to 2nd/3rd Line teams where required with clear diagnostic information. Technical Troubleshooting: Diagnose and resolve issues across VoIP platforms, SIP trunks, hosted telephony, firewalls, routers, LAN/WAN, Wi-Fi and broadband services (FTTC/FTTP/SoGEA). Supplier & Carrier Management: Engage and manage third-party providers (e.g. ISPs, VoIP platforms, carriers), ensuring effective fault escalation, progress tracking, and accountability. Event, Monitoring & Major Incident Support: Investigate alerts, outages, and performance issues (e.g. latency, jitter, packet loss), supporting major incident response and service restoration. Knowledge Management & Documentation: Maintain and enhance technical documentation, known error records, and Knowledge Base articles related to telecoms and networking solutions. Collaboration & Service Improvement: Work closely with IT and Comms Specialists to improve processes, reduce escalations, and strengthen service delivery across the business. Service Communication: Maintain clear, concise, and professional communication with customers and stakeholders throughout the incident lifecycle, ensuring a positive service experience. Operational Tooling: Effectively use ticketing systems, RMM tools, and third-party platforms to manage workload, prioritise tasks, and maintain data accuracy. Out-of-Hours Support: Provide support for telecoms and connectivity services during scheduled weekend shifts, escalating to on-call specialists in line with defined processes. Customer Experience Excellence: Provide a professional, reliable support service focused on minimising disruption and maintaining strong customer satisfaction (CSAT/NPS). What we're looking for: Have an ICT and/or Telecoms background with service desk experience is essential Basic understanding of SIP, RTP, NAT, and VoIP fundamentals. Basic knowledge of routing, switching, VLANs, and firewall concepts. Engineering Mindset and a keen desire towards problem-solving and ability to diagnose issues logically. Excellent communication skills with a customer-first mindset. Ability to work effectively in a fast-paced helpdesk environment. Desire to grow skills and progress toward more advanced comms engineering roles. Exposure to hosted VoIP platforms (e.g., Yealink, Gamma, Horizon, CallSwitch, etc.) Experience with DrayTek, Unifi, Aruba, or similar networking solutions. Benefits: Inclusive EMI Share Equity Scheme - own a slice of the 'Purple Pie'. 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays) Birthday day off. Additional day off for personal life milestones. "Give Back Day" for supporting a charity of your choice. Perkbox discounts across shopping, gyms, restaurants and more. Regular social events and team-building opportunities. Career growth pathways into senior communications or network engineering. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; Telecoms Service Desk Technician, Comms Support, 2nd Line Support, 2nd Line Helpdesk Engineer, Technical Support, Helpdesk Support Technician, Fault Desk, Telecoms Service Desk and Telecommunications Support Technician will also be considered for this role.