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Job Title: Comms Specialist Engineer Location: Bridgend or St Asaph (Post to Bridgend) Salary: £30,000 to £35,000 per annum (depending on experience) Job Type: Full-time, Permanent Why join Flotek? Flotek Group is one of the fastest-growing technology companies in the UK, helping small and medium-sized businesses with IT, cyber security and communications technology. You will join our "Purple Army", a collaborative and fast-paced team that values expertise, trust, recognition and delivering a genuine "Wow" for our partners. Every employee shares ownership of the group, so you are genuinely invested in our success. The role: You will be a key point of contact on our comms helpdesk, providing high-quality remote support across VoIP, connectivity and data networking. You will resolve issues efficiently, escalate with clear diagnostics where needed, and make sure both our internal teams and partner environments get outstanding service. This is a full-time, office-based role and you can be based at either our Pencoed office in Bridgend, South Wales, or our St Asaph office in North Wales - whichever suits you best. You must be able to commute reliably to one of these offices. We cannot offer sponsorship or relocation assistance, so you must already have the right to work in the UK. What you will be doing: Incident management: Be the first point of contact for telecoms incidents, logging, categorising and prioritising faults in line with ITIL best practice. Service level management: Resolve tickets within agreed SLAs with timely responses, accurate updates and clear documentation. Ownership and escalation: Own incidents end to end, aim for First Contact Resolution, and escalate to Comms Specialists or carriers with clear diagnostics. Technical troubleshooting: Diagnose VoIP systems, SIP trunks, handsets, routers, broadband circuits (FTTC, FTTP, SoGEA) and internal network connectivity. Supplier coordination: Liaise with broadband carriers and hosted voice providers to progress faults and drive timely resolution. Service monitoring: Spot and respond to outages, call quality issues, latency and performance concerns before they escalate. Continual improvement: Document known issues, workarounds and fixes in the Knowledge Base to speed up future resolution. Service communication: Give clear, confident updates to customers and stakeholders, managing expectations during incidents. On-call support: Support telecoms services during scheduled weekend and out-of-hours cover, following major incident escalation paths. What we are looking for: Essential Requirements: You will be a logical problem-solver with a customer-first mindset who thrives in a busy helpdesk environment. 1 to 2 years' experience in a VoIP or communications support role. A good understanding of SIP, RTP, NAT and VoIP fundamentals. Basic knowledge of routing, switching, VLANs and firewall concepts. Strong problem-solving skills and the ability to diagnose issues logically. Excellent communication skills and a genuine customer-first approach. The ability to work effectively in a fast-paced helpdesk environment. A desire to grow your skills and progress into more advanced comms engineering roles. Useful, but not essential: Exposure to hosted VoIP platforms such as Gamma, Horizon, CallSwitch or Yealink handsets. Awareness of Microsoft Teams Phone, Operator Connect and Teams Calling Plans. Experience with DrayTek, UniFi, Aruba or SonicWall networking solutions. Experience using a ticketing system such as HaloPSA. Relevant certifications such as CompTIA Network+ or vendor-specific VoIP and networking qualifications. Technologies you will work with: Voice & Telephony Hosted VoIP: FloCX (Gamma/Cisco), FloOne, Floline+ Microsoft Teams Phone and Operator Connect SIP trunking (Gamma and Voicehost) Yealink handsets and desk phone estates Call routing, IVR, call queues and voicemail FloAnywhere and mobile solutions Connectivity & Networking SoGEA, FTTC, FTTP and leased lines DrayTek, UniFi and Aruba networking SonicWall firewalls and VLAN configuration Carrier and broadband fault management HaloPSA ticketing and service records Monitoring tools for call quality and latency Working pattern: Monday to Friday, working 8 hours per day between 08:00 and 18:00. A 30-minute lunch break each day. Weekend on-call support on a shared rotation. Office-based at either Pencoed (Bridgend) or St Asaph. What you will get: Inclusive EMI Share Equity Scheme - own a slice of the "Purple Pie". Birthday day off. An additional day off for personal life milestones. A Give Back Day to support a charity of your choice. Perkbox discounts across shopping, gyms, restaurants and more. Regular social events and team-building opportunities. Career growth pathways into senior communications or network engineering. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; Telecoms / VoIP Support Engineer, Telecoms Engineer, Telecoms Support Technician, IT & Telecoms Helpdesk Engineer, Telecoms Support Specialist, Telecoms Helpdesk Engineer may also be considered for this role.

Mission de l'équipe : Dans le cadre d'un chantier visant à sécuriser la trajectoire de performance de l'activité Protection sur le périmètre France, la mission intervient sur la revue des allocations de coûts et la construction d'une vision complète du cost to serve. Deux objectifs principaux sont poursuivis : Revoir et challenger les allocations par métier sur le périmètre concerné. Déterminer un cost to serve complet intégrant coûts et commissions, afin d'identifier les services rémunérés par les commissions, de contribuer à la revue de leur classification comptable et d'évaluer les impacts sur la rentabilité IFRS 17.

Our client requires a Project Coordinator to support a Luxury Retail customer with an internal IT project focussed on domains to support with project slippage. START: ASAP DURATION: 31/12/2026 RATE: €200.00 PER DAY LOCATION: MILAN - ON-SITE HOURS: 40 PER WEEK LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Nous accompagnons un leader du secteur bancaire à Nantes dans la recherche de Data Engineers expérimentés, spécialisés dans l'alimentation de datamarts via des solutions ELT. Le contexte : Notre client est à la recherche de collaborateurs avec au minimum 2 à 3 ans d'expérience, capables de comprendre fonctionnellement les données pour soutenir les phases d'analyse métier, et non uniquement du développement technique. Ce besoin est crucial pour assurer la continuité et la qualité des projets, notamment dans un environnement évolutif et industriel.

Dans le cadre d'un grand projet, nous recherchons pour notre client basé dans le canton du Valais un collaborateur technique senior hautement qualifié. Ce rôle offre une opportunité unique de travailler au cœur de l'administration publique sur des dossiers complexes de construction et de développement territorial. Vous serez responsable de l'instruction de projets importants et de la coordination avec les services cantonaux et communaux. Votre expertise en construction et en droit du bâtiment sera déterminante pour le succès de ce role à moyen terme. Le Rôle Instruire les dossiers de constructions déposés auprès de la Commission cantonale des constructions (contrôle en vue de la mise à l'enquête publique, publication dans le système d'information, consultation des services et entités concernés, traitement des oppositions et préparation des projets de décision) Assurer le suivi des informations et dénonciations selon le processus de priorisation (constatation des faits, inspections locales, rapports, auditions, demandes de détermination et consultation des services cantonaux) Instruire les demandes de permis d'habiter après annonce de la fin des travaux : comparaison des plans d'exécution et des plans autorisés, vérification des éléments sécuritaires, constatation des non-conformités, visions locales, rédaction des rapports de constatation et élaboration des décisions Représenter l'autorité de contrôle lors des visions locales et des séances organisées par les organes de l'État et les communes, en collaboration avec les sections concernées Convoquer les séances par l'envoi des invitations et des ordres du jour selon le calendrier prédéfini ou sur demande Élaborer et présenter les projets de décision, et tenir les procès-verbaux des séances Notifier les décisions via les plateformes officielles Facturer les décisions et en assurer le suivi financier Contrôler le respect des décisions rendues Collaborer avec les services de l'État et les administrations communales Conseiller les administrations communales dans le domaine des constructions Participer à la gestion du concept d'archivage des dossiers : classement, prêts et suivi Requirements Votre Profil Formations Diplôme d'architecte EPF ou HES, diplôme fédéral de directeur des travaux du bâtiment, CFC de dessinateur orientation architecture, ou formation jugée équivalente Attestation de formation en sécurité des bâtiments (un atout) Compétences Maîtrise du français au niveau C2, à l'oral et à l'écrit Bonnes connaissances de l'allemand, niveau B1 au minimum Connaissance démontrée du régime des constructions hors zone à bâtir selon le droit suisse Capacité démontrée de lecture, d'analyse et de contrôle de plans de construction et d'exécution Capacité rédactionnelle administrative en français démontrée (rapports de contrôle, projets de décision) Maîtrise des outils bureautiques Microsoft Office ; la connaissance de SAP constitue un atout Capacité démontrée à conduire la communication avec les administrations, les communes et les particuliers Aptitude démontrée à travailler de manière autonome comme en équipe Expériences Au moins 1 an d'expérience dans un poste en lien avec l'architecture, la direction de travaux ou le suivi de chantiers de construction Au moins une expérience pertinente dans un poste en lien avec le traitement de dossiers d'autorisation de construire Une expérience pertinente dans un poste au sein d'une administration publique suisse (communale, cantonale ou fédérale) constitue un atout Benefits Si cette opportunité pourrait être d'intérêt pour vous ou pour une personne que vous connaissez, n'hésitez pas à prendre contact avec nous. Nous vous contacterons dans les 48 heures et payons 500 CHF pour tout placement d'une personne recommandée.

Notre client, une maison de mode française d'envergure internationale, fait évoluer la DSI de sa Division Mode vers un modèle Produit. Sur le périmètre Distribution, un dispositif complet se met en place autour d'un Solution Owner, d'un Solution Architect et d'un Delivery Service Manager. Le rôle s'inscrit dans le programme de remplacement du Core ERP Mode et son déploiement progressif sur les marchés internationaux, dont un pilote déjà engagé au Royaume-Uni. Missions :Piloter et cadencer le delivery de l'ensemble des équipes contributrices (intégration division, corporate, support) pour maintenir une roadmap unique et synchronisée Garantir la cohérence des livraisons applicatives entre le Corporate et les Régions, sur le périmètre Distribution (aval) et ses articulations avec les achats et la production (amont) Accompagner le déploiement régional de l'ERP : suivi des chantiers engagés, plans de déploiement, phases de bascule (cutover) et actions associées, en vue de la généralisation internationale Inscrire le delivery dans les rituels agiles à l'échelle de la DSI : PI Planning, revues de backlog, gestion des adhérences inter-équipes Identifier, tracer et attribuer les points de blocage et dépendances dans Jira, jusqu'à leur résolution Couvrir un périmètre applicatif incluant le Core ERP sur les processus O2C et P2P (commandes, achats, stocks), le catalogue produit et le référentiel pricing, les outils de réapprovisionnement boutique, ainsi que le TMS et les flux transport

Data Engineer with C# Dot Net asp.net with SQL Server SSIS SSRS Our Client is a bank based in Central London who are looking to recruit at least 7 years plus experience as a Data Engineer with the ability to work with C# Dot net and SQL Server with SSIS. You must have solid expertise of at least 7 years experience of working with and developing software with C# Dot Net and MS SQL Server and SSIS, SSRS and SSAS – SSIS is very important for this position. Must be an excellent problem solver and adept writing documentation for all projects. You ideally have worked on banking systems particularly Core Banking. Responsible for the development and delivery of new systems to automate and streamline processes required by different departments. To support the internal IT department with changes and upgrades to software platforms. To be primary contact for all technical questions relating to in-house bespoke systems and interfacing. Analysis of issues pertaining to problems or errors raised by in-house systems, i.e. CORE, SharePoint interface, Equation, Kondor, Eximbills, end of day cycle. Support Supporting budgeting and financial planning processes for Finance department, including loading and refreshing of data based on requirements. Understand and conduct the front-end functionality to amend and change hierarchical structures within the environment. Build data flows within the SQL environment in SSIS and SSAS packages. Integrate the SharePoint environment and Forms with Equation system to introduce automation of processes thereby eliminating the need for duplicate entry. Utilise web services to integrate from cutting edge technology into legacy systems such as Equation. Integrate with all the systems using data abstraction and connectivity layers, i.e. ODBC, ADO.net. Duties Maintain knowledge of all applicable regulatory requirements including the Bank's Risk and Compliance policies and procedures and adhere to these to avoid exposing the Bank to undue risk. Report policy/procedure breaches and areas of potential non-compliance and suspicions promptly upon identification in accordance with the Bank's Risk and Compliance policies. Accurately execute all controls within own area to minimise risk of policy, procedure, and/or regulatory breaches. Identify new risks/control gaps within own area and escalate accordingly to your Line Manager. Must Have Skills Software analysis and design. SQL Server query language with SSIS. Data warehouse design concepts, (Inmon or Kimball) Experience of developing software with C# Dot Net and asp.net and SQL Server is a must. Must have solid experience of working with SSIS and building data warehouses. The Client is a Bank based in the Central London. Must have a degree qualification. This is a 12 month FTC position with a salary of circa £55K - £70K. This is a hybrid position - you will be required to be in the office at least 3 days week. Do send your CV to us in Word format along with your salary and availability.

//MISSION A POURVOIR ENTRE TOULOUSE , PARIS ET LYON// Dans le cadre du renforcement d'une équipe spécialisée en protection des données et sécurité des environnements collaboratifs, nous recherchons un(e) Expert(e) Sécurité M365 / Protection des données. Intégré(e) à une équipe de plusieurs experts sécurité, vous contribuerez au maintien en condition de sécurité de l'environnement Microsoft 365 ainsi qu'au pilotage de solutions de protection des données et des stockages bureautiques. Vos principales missions seront les suivantes : Définir, paramétrer et améliorer les règles de sécurisation de l'environnement M365. Réaliser les analyses de sécurité liées aux nouveaux services M365. Accompagner la sécurisation des projets intégrés au tenant M365. Déployer et piloter les campagnes de revue des accès et des partages M365. Assurer le suivi et l'amélioration des indicateurs de sécurité et tableaux de bord associés. Assurer le maintien en condition opérationnelle et de sécurité des solutions de protection des données bureautiques et des stockages NAS. Prendre en charge le suivi des incidents, leur analyse et leur remédiation en support N2/N3. Participer à l'application et au contrôle de la politique de sécurité. Contribuer aux audits et à la mise en œuvre des recommandations et actions de remise en conformité. Rédiger et maintenir les guides, standards et procédures de sécurité. Assurer une veille technologique et proposer des améliorations des dispositifs de sécurité existants.

Mission à temps partiel : Dans le cadre du renforcement de son infrastructure IT et de projets autour de la gestion des identités et des accès, notre client recherche un Administrateur Réseau & Système expérimenté, disposant d'une expertise avancée sur les environnements Microsoft Active Directory. Le consultant interviendra sur des sujets de maintien en conditions opérationnelles, sécurisation et évolution de l'infrastructure. Missions Administration Système Gestion et administration des environnements Windows Server. Maintien en conditions opérationnelles des infrastructures. Gestion des sauvegardes et plans de reprise. Supervision et traitement des incidents de niveau 2/3. Expertise Active Directory Administration avancée Active Directory. Gestion des GPO. Gestion des OU, droits et délégations. Mise en œuvre des bonnes pratiques de sécurité AD. Audits et optimisation des architectures existantes. Gestion des identités et des accès. Participation aux projets de migration et d'évolution. Administration Réseau Gestion des équipements réseau (switchs, routeurs, firewalls). Support sur la connectivité et les flux. Gestion DNS, DHCP, VPN. Participation aux diagnostics et résolutions d'incidents complexes. Sécurité Application des politiques de sécurité. Gestion des habilitations. Durcissement des infrastructures Microsoft. Contribution aux plans de remédiation sécurité.

Job title: Security Architect Location: Hybrid - London or Manchester Contract Length: 12 months Sector: Public Sector The Role We are looking for an experienced Security Architect to support a major transformation programme involving a large-scale legacy application. The Security Architect will be responsible for designing and defining security architecture for the programme, maintaining security documentation, and developing reusable security architecture patterns. You will work closely with architecture, engineering and security teams to ensure appropriate security controls are embedded into designs at an early stage of the development lifecycle. Key Responsibilities * Create and design security architecture for the programme. * Develop and maintain security architecture documentation. * Define and develop reusable security architecture patterns. * Review high-level architecture designs to ensure appropriate security controls are embedded early in the development lifecycle. * Work with Security teams to define enterprise security patterns. * Ensure high-level solution architecture designs align with relevant security standards and architectural principles. * Identify security and architectural gaps through risk assessment. * Document residual security risks and provide clear remediation paths. * Work collaboratively with architects, engineers and wider programme stakeholders throughout the design and build phases. * Provide security architecture input across simultaneous high-level and low-level design activities. Programme Background The programme is focused on the transformation of a significant legacy application containing an extensive COBOL codebase. Business processes within the existing COBOL codebase are inadequately documented, creating challenges in supporting the system, debugging issues, training support teams and accommodating new requirements. Following an initial feasibility exercise, a refactoring approach was proposed. The programme subsequently moved into a design and analysis phase to analyse the existing COBOL code, create a high-level design and scope the first wave of the delivery plan. The programme is now in the build phase, with the first wave of build activity completed, while high- and low-level design continues across the remaining features. Key Experience The successful Security Architect should be able to demonstrate experience in: * Security architecture within complex enterprise environments. * Reviewing high-level solution and architecture designs. * Embedding security controls throughout the development lifecycle. * Developing security architecture patterns and standards. * Security risk assessment and identification of architectural gaps. * Documenting residual risks and defining remediation approaches. * Producing and maintaining security architecture documentation. * Working effectively with security, architecture and engineering stakeholders. * Supporting complex transformation, modernisation or legacy-system programmes. Experience working with legacy applications, COBOL environments or large-scale application refactoring programmes would be advantageous. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Job Title: IT Specialist Team Leader Location: Pencoed, South Wales (in office) Salary: £32,000 - £37,000 per annum Job Type: Full-time, Permanent Working Hours: Monday to Friday, 08:00 to 18:00, with On Call weekend support on rotation. 5 days per week, 8 hours per day during these times with a 30-minute lunch break) About Flotek: Flotek Group are a fast-growing Tech Company based throughout the UK providing IT and Comms technology to small & medium businesses. We have regional sales and support locations across the UK. Our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the role: We are looking for a highly motivated and technically capable Team Leader to lead Flotek's IT Specialist function. You will be responsible for the day-to-day leadership, development and performance of our 2nd Line Engineers, 3rd Line Engineers and Maintenance Engineers, ensuring technical incidents, service requests and proactive maintenance activities are delivered to the highest standards. The successful candidate will combine strong technical capability with excellent leadership skills, helping drive operational excellence, continuous improvement, and exceptional partner experiences. Key Responsibilities: Team Leadership & People Management Lead, coach and develop IT Specialist Engineers and Maintenance Engineers Conduct regular one-to-ones, probation reviews and performance discussions Support recruitment, onboarding and training of new team members Create personal development plans and technical growth pathways for engineers Promote accountability, ownership and a positive team culture Specialist Queue Management Oversee all 2nd Line, 3rd Line and Maintenance ticket queues Ensure tickets are prioritised correctly and worked within agreed SLAs Manage workload distribution based on skillset, capacity and business priorities Monitor ticket backlog, ticket ageing and escalation trends Ensure engineers maintain high-quality ticket updates and documentation Technical Escalation Management Act as the primary escalation point for complex and high-impact technical incidents Support engineers with troubleshooting across Microsoft 365, Azure, Networking, Servers, Security and Infrastructure technologies Lead technical investigations and root cause analysis activities Work with third-party vendors and partners where escalation is required Ensure critical and major incidents are managed effectively through to resolution Maintenance & Proactive Services Management Lead Flotek's Maintenance Engineering function Ensure completion of scheduled maintenance visits and preventative maintenance activities Monitor patch compliance, system health checks and proactive monitoring activities Drive initiatives that reduce reactive support demand through proactive service improvements Ensure maintenance activities are documented and reported accurately Service Quality & Continuous Improvement Maintain high levels of service quality and partner satisfaction Review repeat incidents and implement preventative solutions Identify opportunities for automation, efficiency improvements and service optimisation Develop and maintain technical standards, procedures and knowledge base articles Work closely with Service Leadership to improve operational performance KPI & Performance Management Monitor and report on:Response SLA Performance Resolution SLA Performance Ticket Backlog Ticket Ageing Escalation Volumes Re-open Rates Team Utilisation CSAT Performance Produce regular performance reports for the Head of Service Identify trends, risks and improvement opportunities Collaboration & Stakeholder Management Work closely with Helpdesk Team Leaders to ensure effective ticket escalation and workload balancing Support service reviews, operational meetings and major incident reviews Assist with onboarding of new partners and technical projects Build strong relationships with internal teams, suppliers and partners Customer Experience Excellence Ensure every engineer delivers a professional, consistent and customer-focused service Support achievement of company CSAT and NPS objectives Act as an escalation point for partner concerns and service issues Drive a culture of ownership and exceptional service delivery What We're looking for: Previous experience leading technical support teams within an MSP environment Minimum 5 years' experience supporting Microsoft-based environments Strong experience across:Microsoft 365 Azure Active Directory Windows Server Networking Cyber Security Technologies Excellent troubleshooting and root cause analysis skills Strong communication and stakeholder management skills Experience using HaloPSA or similar PSA platforms Experience producing and interpreting service performance metrics Full UK Driving Licence. Benefits: Staff Share Equity Scheme New Customer Referral Incentive Onsite Parking 21 Days Holiday increasing to 25 with 4 years of service (+ Bank Holidays) Perkbox Employee Assistance Programme (EAP) Ongoing Training & Certification Support Career Development Opportunities Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; IT Technician, IT Support Engineer, IT Service Engineer, IT Team Leader, IT Manager, IT Supervisor, IT Technician, IT Support Technician, Technical Support, IT Support, IT Systems Support, 2nd Line Technical Support Advisor, 2nd Line Technical Support Analyst, IT Service Engineer, may also be considered for this role.

Contexte Nous recherchons un Senior Product Designer UX/UI capable de concevoir des expériences utilisateurs simples et intuitives sur des produits SaaS intégrant des technologies d'intelligence artificielle et d'agents IA. Le profil recherché devra intervenir directement avec les fondateurs, les équipes produit et les développeurs afin de transformer des problématiques métier complexes en expériences utilisateur fluides et efficaces. Missions principalesDiscovery & Compréhension métier Participer aux ateliers clients. Comprendre les besoins utilisateurs et les enjeux métier. Challenger les demandes fonctionnelles. Identifier les irritants et opportunités d'amélioration. Conception UX Construire les parcours utilisateurs. Réaliser les user flows. Concevoir les wireframes. Créer des prototypes interactifs. Optimiser les parcours d'activation et de conversion. Design UI Réaliser les maquettes haute fidélité. Définir et maintenir un Design System. Garantir la cohérence graphique du produit. Produire des composants réutilisables pour les équipes techniques. Collaboration Produit & Tech Travailler quotidiennement avec les développeurs. Préparer les spécifications fonctionnelles. Accompagner l'intégration des maquettes. Participer à l'amélioration continue du produit. Profil recherchéExpérience obligatoire Minimum 5 ans d'expérience en Product Design ou UX/UI Design Expérience démontrée sur des produits SaaS B2B Expérience en startup, scale-up ou environnement produit Portfolio présentant des produits réellement utilisés en production Compétences obligatoires UX User Research User Journey Mapping Wireframing Prototypage Tests utilisateurs Design Thinking UI Figma expert Design System Responsive Design Accessibilité Atomic Design Produit Le candidat doit comprendre : les KPI produit les problématiques de conversion les parcours utilisateurs les enjeux d'adoption d'un SaaS