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IT Security Manager Our Client is a large international organisation who are looking to recruit an IT Security Manager with at least 5 to 8 years proven expertise. Provide advice, support and guidance to all Company Corporate functions to assist them to maintain and improve their information security maturity. To work collaboratively with all areas of the Company Corporate and build networks and relationships to promote Information Security. Act as subject matter expert on for IT Security, including legal and regulatory compliance Advise Company Corporate functions on how to achieve the required controls and assist with solutions to support them. Eg Support in the development of standards and their application in line with Group security policies. Participate in Company BU's Projects giving support, guidance, control validation and overall security assurance. This could also involve sitting on major project steering committees. Support and encourage the ethos and methodology of security by design. Aid GRC to build, implement and facilitate a mechanism to aid BU's to assess and measure their security compliance to policies. Drive the development of BU/Divisional security roadmaps. Giving oversight of key non-conformities to feed into the CISO roadmap. Coach, train and educate the Company IT and Functions to up skill and increase the security maturity in BU's. Be an active member of the Company's IS Security community, contributing to and leveraging the experience and lessons learned from other BU's Produce, implement and standardise protocol and guidance material to support Business unit activities – examples – Asset register templates, third party due-diligence. Facilitate and chair the security working group meetings Engage and manage third party relationships to support the Company and its affiliates Aid Procurement and the tendering process Raising the security baseline controls and standardising where it makes sense to do so. Understanding the different business requirements and aligning to their objectives Support Security operations to continuously improve information security awareness across the group, including phishing campaigns and associated reporting Experience Experience in an information security risk leadership role within a large organisation. Confident in presenting, discussing and championing ideas and concepts with senior stakeholders. Experience of running information security risk governance processes and structures Familiarity with relevant industry standards for information security (e.g. ISO27001, NIST CSF) Experience of creating, implementing and assessing against information security policies and standards Creativity Able to analyse complex, ambiguous problems and summarise clearly with a view to establishing practical solutions Able to “bridge the gap” between technologists and business-people, bringing to life information security risks to the business, while maintaining a pragmatic outlook on likelihood and impact of the risk and cost/complexity of the mitigation. Ensuring initiatives/programmes are anchored in best practice whilst still being highly practical/pragmatic. Ability to defuse situations and resolve conflict to a win-win outcome Influence others understand their views and agree ways of working that are acceptable to all parties. Business acumen to understand business risks and the information security implications Able to identify when information security risks need to be escalated to achieve the right level of management visibility. Able to prioritise security risks and controls, differentiating the essential from the “nice to have”. Able to judge how to communicate messages to people to maximise buy-in and/or understanding. Able to analyse data with rigour & reach sound conclusions Can assess when further data gathering, or analysis will bring diminishing returns. Can place appropriate weight on prevailing (sometimes conflicting) evidence. Support and manage budget Responsibility Responsibility of information security incident management Responsibility for security assessments and assurance activities (e.g. penetration testing) and when to use them. Oversee and management of security compliance management and reporting in relation to any relevant regulatory or legal requirements Operational responsibility of management of third parties Responsibility for managing change management around project and change leadership. Able to judge the political and other people aspects of a situation, and tailor messages and approach to bring people along. Able to work with others, setting challenging but realistic targets for team members, and through coaching and appropriate guidance, securing a successful outcome. A positive collegiate approach to developing relationships and networks at all levels across the Company and the gravitas to work persuasively with senior stakeholders. Is aware of different styles of stakeholders and can adjust own leadership style successfully to bridge any gaps. The Client and the role is based in Central London – and you will be required to be in the office at least 3 days week. The salary for this position will be £75K + £85K plus Benefits. Please do send your CV to us in Word format for this exciting new position along with your salary and availability.

Head of IT Infrastructure - City of London Our Client is looking to recruit a Head of IT Infrastructure with at least 7 to 10 years solid hands-on expertise to run the IT Infrastructure at this City based bank. Must be someone has been through the cycle from 1st to 3rd line support and subsequently moved in to project management or Head of IT Infrastructure. You will be involved with project planning and delivering upgrades to hardware and software and decisions with senior management. You must therefore be able work at all levels and understand the full project life-cycle. Must have experience of the following as a minimum: Active Directory and SCCM server management. Disaster Recovery Swift Messaging Windows Server EMC SAN Ability to communicate effectively at all levels. You will be working in a small team. Any experience from the banking World would be handy. The role will be based in the City of London. The salary for this position will be in the range £70K - £90K plus benefits. Please send your CV to us in Word format along with your daily rate and availability.

IT Manager Purpose To be part of the IT Leadership Team in Europe focused on education and learning through the delivery of quality IT services and associated support to schools, departments, and associated businesses. This role will manage the IT services and technicians in two of London's most prestigious and innovative schools. Crucial to this role is the ability to build strong relationships with school leaders, work in the bustling environment of schools, communicate clearly and pro-actively, and lead a team of school-based IT technicians. Key Accountabilities Control and governance of school / businesses IT services ensuring that all infrastructure, hardware, software and cloud services are deployed, managed, maintained, supported and changed effectively. Facilitate Stakeholder Management with business leaders and leadership teams through regular engagement and reporting regarding performance, business requirements and continuous improvement. To manage the on-site 2 line IT Support provided by IT Technicians using the Group ITSM tool and following IT policies, processes, procedures, and standards as deployed in line with the ITIL framework. Leadership of a group of school-based IT technicians. To be the primary IT contact for the leadership teams in your assigned schools and associated business units. Understand the role of technology in the provision of education and learning. Conduct regular school / site inspection to identify weaknesses in technology deployment, improve quality and drive continuous improvement. Conduct a formal service review each term with the school / business unit, present support performance, identify opportunities and risks, and develop areas for improvement and investment. Identify and champion school/business improvement requirements associated with technology, ensuring alignment with Group, Regional and Country Policies and Standards. Attend and represent IT at School, POD, and Regional meetings (Including School Governance in Autumn and Summer Term). Identify, document, and define critical services / processes and associated KPIs to be measured. Create periodic dashboards, scorecards and reports to demonstrate IT performance against SLA / KPI. Define and maintain a list of all IT services and applications in use for allocated schools / business units as part of the IT service catalogue. Maintain site documentation (technical, financial, and legal), ensuring the accuracy of information is preserved, kept up to date, and readily available to colleagues. Plan and manage all changes to IT services to ensure they are approved, deployed effectively, and have appropriate support agreements in place. Manage service problems and customer complaints through to resolution, engaging / updating where required with Executives and School Leadership Team members. Facilitate periodic auditing of all IT hardware, software, services, and user accounts within a school/business unit to ensure accuracy of data held in the ITSM/CMDB. Build, Manage and Develop a team of highly skilled School IT Technicians who work in the allocated schools / business units. Collaborate with the EdTech team to ensure technology and associated support in schools is aligned. Ensure all support incidents and requests allocated to technicians are correctly assigned and prioritised to ensure efficient resolution of 2nd line IT work within agreed SLAs. Provide technical escalation support and/or assist IT colleagues in troubleshooting faults To own and manage all Significant and Major Incidents in your assigned schools / business units; especially communication, incident review and follow up actions. Conduct periodic appraisals of team members, setting objectives, identify areas for development and facilitate training. Implement and monitor the adoption of ITIL process with specific focus on Stakeholder, Incident, Change, Problem and Asset Management. Support and/or manage projects and initiatives as directed by the European IT Director or European IT Service Delivery Manager. IT Management & Leadership IT Support environment (2nd & 3rd line support) ITSM tools and methodology ITIL practice and methodology Team Management (including Matrix Management of staff) Supporting diverse / remote businesses Education or similar sector Windows Desktop & Server MAC Desktop & Server Server Rooms & Cloud Services Device Management (e.g. InTune / JAMF) Network technologies and protocols Cyber Security Business Systems (e.g. Finance, MIS, CRM) Exceptional customer service and communication skills, including written and verbal. Excellent interpersonal skills including communicating effectively and professionally with people at all levels of the organisation. Ability to adjust communication style (especially in terms of language) to impart technical information to non-IT colleagues. Strong leadership ability and team spirit with a can-do attitude. Self-motivation, effective time management and the ability to work unsupervised. Must be able to use initiative and work under pressure, consistently employing a customer centric approach. Part of the role will be based on site in Central London for 4 days a week and the remaining day will be remote. The salary for this position if £50K - £55K. Do send your CV to us in Word format along with your salary and notice period.

IT Security Manager Our Client is a large international organisation who are looking to recruit an IT Security Manager with at least 5 to 8 years proven expertise. Provide advice, support and guidance to all Company Corporate functions to assist them to maintain and improve their information security maturity. To work collaboratively with all areas of the Company Corporate and build networks and relationships to promote Information Security. Act as subject matter expert on for IT Security, including legal and regulatory compliance Advise Company Corporate functions on how to achieve the required controls and assist with solutions to support them. Eg Support in the development of standards and their application in line with Group security policies. Participate in Company BU's Projects giving support, guidance, control validation and overall security assurance. This could also involve sitting on major project steering committees. Support and encourage the ethos and methodology of security by design. Aid GRC to build, implement and facilitate a mechanism to aid BU's to assess and measure their security compliance to policies. Drive the development of BU/Divisional security roadmaps. Giving oversight of key non-conformities to feed into the CISO roadmap. Coach, train and educate the Company IT and Functions to up skill and increase the security maturity in BU's. Be an active member of the Company's IS Security community, contributing to and leveraging the experience and lessons learned from other BU's Produce, implement and standardise protocol and guidance material to support Business unit activities – examples – Asset register templates, third party due-diligence. Facilitate and chair the security working group meetings Engage and manage third party relationships to support the Company and its affiliates Aid Procurement and the tendering process Raising the security baseline controls and standardising where it makes sense to do so. Understanding the different business requirements and aligning to their objectives Support Security operations to continuously improve information security awareness across the group, including phishing campaigns and associated reporting Experience Experience in an information security risk leadership role within a large organisation. Confident in presenting, discussing and championing ideas and concepts with senior stakeholders. Experience of running information security risk governance processes and structures Familiarity with relevant industry standards for information security (e.g. ISO27001, NIST CSF) Experience of creating, implementing and assessing against information security policies and standards Creativity Able to analyse complex, ambiguous problems and summarise clearly with a view to establishing practical solutions Able to “bridge the gap” between technologists and business-people, bringing to life information security risks to the business, while maintaining a pragmatic outlook on likelihood and impact of the risk and cost/complexity of the mitigation. Ensuring initiatives/programmes are anchored in best practice whilst still being highly practical/pragmatic. Ability to defuse situations and resolve conflict to a win-win outcome Influence others understand their views and agree ways of working that are acceptable to all parties. Business acumen to understand business risks and the information security implications Able to identify when information security risks need to be escalated to achieve the right level of management visibility. Able to prioritise security risks and controls, differentiating the essential from the “nice to have”. Able to judge how to communicate messages to people to maximise buy-in and/or understanding. Able to analyse data with rigour & reach sound conclusions Can assess when further data gathering, or analysis will bring diminishing returns. Can place appropriate weight on prevailing (sometimes conflicting) evidence. Support and manage budget Responsibility Responsibility of information security incident management Responsibility for security assessments and assurance activities (e.g. penetration testing) and when to use them. Oversee and management of security compliance management and reporting in relation to any relevant regulatory or legal requirements Operational responsibility of management of third parties Responsibility for managing change management around project and change leadership. Able to judge the political and other people aspects of a situation, and tailor messages and approach to bring people along. Able to work with others, setting challenging but realistic targets for team members, and through coaching and appropriate guidance, securing a successful outcome. A positive collegiate approach to developing relationships and networks at all levels across the Company and the gravitas to work persuasively with senior stakeholders. Is aware of different styles of stakeholders and can adjust own leadership style successfully to bridge any gaps. The Client and the role is based in Central London – and you will be required to be in the office at least 3 days week. The salary for this position will be £75K + £85K plus Benefits. Please do send your CV to us in Word format for this exciting new position along with your salary and availability.

Je recherche un Product Design (UX/UI) sur des parcours web et mobile, idéalement dans un environnement grand compte, banque, assurance ou secteur réglementé ayant plus de 6ans d' experience Le contexte Au sein du pôle e-commerce de Hello bank!, vous rejoignez une équipe pluridisciplinaire de Product Designers et Product Owners, engagée dans l'amélioration continue de l'expérience utilisateur sur des interfaces web et mobile. Rattaché(e) directement au responsable e-commerce, vous travaillerez en étroite collaboration avec lui pour garantir une expérience fluide, cohérente, performante et centrée sur les besoins utilisateurs, en cohérence avec les enjeux stratégiques de l'entreprise. Vos missions • Concevoir (idéation) des parcours web et mobile, sur toute typologie de produits et de clientèles. • Animer des ateliers de cadrage avec les différentes parties prenantes (marketing, legal, IT…), dans un objectif d'excellence du design (ergonomie, microcopie). • Réaliser les maquettes à destination des développeurs, en mobilisant les composants du design system mobile existant, ou en créant des composants locaux selon les besoins des projets. • Concevoir les éléments iconographiques de vos parcours (icônes, illustrations). • Réaliser vous-même des recherches utilisateurs et animer des sessions terrain sur les projets de l'équipe. L'équipe et l'environnement de travail Vous contribuez à des projets particulièrement stratégiques pour la banque. Vous serez épaulé(e) par l'équipe Design & Product, une équipe pluridisciplinaire (PO, Product Designers), dynamique, dotée d'une très bonne culture digitale. Ce que cette mission vous apporte Un environnement digital en perpétuelle évolution, au sein d'une équipe structurée et collaborative, œuvrant pour des millions de clients. Vous renforcerez vos compétences en conception de parcours utilisateurs multi-devices, dans une vision bout en bout exigeante. Profil recherché • Expérience confirmée en Product Design (UX/UI) sur des parcours web et mobile, idéalement dans un environnement grand compte, banque, assurance ou secteur réglementé. • Maîtrise experte des outils de conception (Figma) et bonne connaissance des design systems. • Aisance dans l'animation d'ateliers avec des interlocuteurs variés (marketing, legal, IT). • Sensibilité forte à l'ergonomie, à la microcopie et à l'accessibilité. • Autonomie sur la conduite de recherches utilisateurs (entretiens, tests, sessions terrain). • Capacité d'adaptation, sens du résultat, rigueur, organisation et créativité.

Notre client, grand opérateur télécom français, mène un programme stratégique de transformation du SI dédié à ses interventions terrain sur le réseau fibre. Le périmètre outille directement les techniciens : un back-office de gestion des rendez-vous et d'orchestration des interventions, et une application mobile utilisée sur le terrain pour consulter les plannings et exécuter les interventions. L'environnement fonctionne aujourd'hui en mode hybride entre Salesforce Field Service et une application historique. Un programme de migration est en cours pour basculer progressivement les parcours restants vers FSL et sortir définitivement de l'ancien socle, avec trois jalons majeurs : migration du back-office, migration des parcours SAV, puis migration du périmètre raccordement d'ici la fin de l'année. L'enjeu est de mettre fin à la coexistence des deux solutions et aux coûts de double dépendance technologique et de licences. Le contexte impose de fortes contraintes : usage terrain intensif, fonctionnement en faible couverture réseau ou hors connexion, volumétrie photo importante, géolocalisation, nombreuses interfaces avec les systèmes techniques internes, exigences d'API, de sécurité et de conformité, reprise et conservation des historiques d'intervention. Le dispositif compte une vingtaine de personnes réparties entre activités projet et TMA, dont une équipe d'environ 10 personnes dédiée à la migration, en organisation distribuée multi-sites. Le consultant remplace un développeur Salesforce expérimenté et intervient directement sur les développements de finalisation de la migration. Sur des sujets similaires, un cabinet de conseil spécialisé est intervenu chez un acteur du secteur pour la réarchitecture d'une plateforme métier vers une cible microservices (DDD, micro front-ends, APIs partenaires, GED et signature électronique) et chez une banque pour la modernisation d'un écosystème hybride monolithe + microservices à forte volumétrie, avec industrialisation CI/CD et réduction du time-to-market. MissionsConcevoir et développer les fonctionnalités sur Salesforce Field Service. Migrer les parcours encore portés par l'ancien SI (back-office, SAV, raccordement). Développer et configurer les composants Salesforce nécessaires au projet. Intervenir sur les Flows, automatisations et objets Salesforce. Travailler sur le modèle de données Field Service : Service Resources, Service Appointments, Work Orders, créneaux et disponibilités, utilisateurs et profils techniciens. Contribuer aux évolutions de l'application mobile Field Service, en intégrant les contraintes offline / faible connectivité. Développer les mécanismes de synchronisation avec les systèmes externes. Intervenir sur les échanges API et l'architecture événementielle (Platform Events / Event Platform). Traiter les sujets de mapping, reprise et historisation des données. Maintenir les historiques d'intervention lors des changements de statut ou de typologie des techniciens. Garantir la qualité, la maintenabilité et la performance des développements. Participer aux revues de code et à l'amélioration des bonnes pratiques. Contribuer à la structuration de l'environnement CI/CD. Collaborer avec les équipes projet, architecture, TMA et intégration. TechnologiesIndispensables (must-have) Salesforce : excellente maîtrise, expérience significative en développement Salesforce Field Service / FSL : expérience concrète et significative Configuration Salesforce et Flows Objets standards Field Service (Work Orders, Service Appointments, Service Resources) Apex Lightning / LWC APIs REST et intégrations Salesforce avec des SI externes Architectures asynchrones / événementielles Problématiques de synchronisation de données CI/CD, Git / gestion de versions, environnement industrialisé Expérience des problématiques techniciens terrain et interventions Capacité à intervenir à la fois sur la conception technique et le développement Souhaitées (nice-to-have) Salesforce Field Service Mobile et fonctionnement offline Event Platform / Platform Events Reprise et migration de données, gestion d'historiques d'intervention Géolocalisation Manipulation et transfert de photos depuis une application terrain ServiceNow Middleware Java ou .NET Einstein / fonctionnalités IA Salesforce, Agentforce Certifications Salesforce : Platform Developer, App Builder, Field Service, Architecture Démarrage & duréeDémarrage : ASAP, idéalement sous 2 à 3 semaines maximum. Durée : mission longue durée, visibilité supérieure à 12 mois. Charge : temps plein. Localisation & télétravailLocalisation : Île-de-France Rythme : présence importante sur site. Full site (ou quasi) pendant la phase d'intégration, puis cible d'environ 3 jours de présence par semaine.

Data & MI Manager Our Client is a bank based in Central London who are looking to recruit Data & MI Manager with at least 3 to 5 years' experience of working with Data. The position is to ensure the effectiveness of data extraction and data reporting capabilities within the Bank • To support the Senior Management and Head of Compliance in the management of compliance and regulatory risks through MI analytics and reporting. Key Responsibilities • Ensure collation of client data, transactional data/activity by respective Business Units are managed and tracked accurately • Single point of reference for any data related matters within the branch • Prepare daily Transaction Monitoring report for review • Prepare monthly name screening file for Group Financial Crime Compliance (GFCC) to generate 1AML alerts • Ensure master file on full client information is managed and tracked alongside with CMS team • Prepare daily/weekly/monthly branch transaction volume by business unit, client segment etc. • Develop presentations, dashboards, reports, and other project communications and documentation, where required • Provide support to develop/test data analytic trends for profiling, quality and cost performance scoring, risk modelling, program evaluation, where relevant. • Provide recommendations on department policies, objectives and initiatives, based on MI capabilities. • Manage business expectations, manage process performance, conduct continuous improvement and causal analysis activities with business teams. • Participate as independent participant in IT, Data and Project working committees where data related considerations and insights are required. • Support the senior management other Head of Departments at the bank in London • Any other responsibilities / tasks as assigned by the Head of Compliance from time to time Experienced in SAS modelling platforms. • Basic ETL programming skills (SQL, SAS, etc) a must. • 3 years of experience of relevant banking/compliance in established bank / financial institutions. Technical/Functional skills • Knowledge of risk best practices and Models infrastructure coupled with working with data models. • Experienced in SAS modelling platforms. • Basic ETL programming skills (SQL, SAS, etc) a must. • The required understanding of the business/business units. Personal skills (Soft Competencies [Core/Leadership]) • Good judgment in enabling the provision of sound advice on regulation and practice, proactive management of compliance and regulatory risks. • Good presentation and influencing skills, required in guiding and assisting teams in putting forward proposals for clients, whenever necessary. Qualifications (Basic Degree/Diploma etc) • Bachelor's Degree or Professional Qualification in the relevant discipline (Degrees in Statistic, Information Systems, or similar This is an exciting position within a bank with interesting projects. The salary for this position is in the range £45K- £60K. Please do send your CV to us in Word format along with you salary and availability.

🎯 Dans le cadre d'un projet e-commerce, vos missions seront les suivantes : Gestion et Intégration de contenus web et mobile / collections catalogue • Réceptionner et analyser les briefs • Intégrer les contenus éditoriaux et médias • Assurer la qualité, la cohérence et la conformité des contenus intégrés • Manipuler et analyser les données via Excel • Collaborer avec les équipes web et mobile • Participer aux échanges avec les différentes squad afin de garantir la bonne livraison des projets • Contribuer à l'amélioration continue des processus d'intégration et de gestion de contenu (outils, méthodes, bonnes pratiques...)

Dans le cadre de l'évolution de solutions digitales d'un acteur du secteur des services, vous intervenez en tant qu'Analyste Fonctionnel pour accompagner la conception et l'amélioration d'applications couvrant la gestion des offres, des contrats et des flottes. Vous participez au recueil et à l'analyse des besoins fonctionnels en animant des ateliers avec les équipes métier afin d'identifier, clarifier et challenger les attentes. Vous formalisez les besoins sous forme de user stories détaillées et exploitables par les équipes de développement, accompagnées de critères d'acceptation précis. Vous intervenez également dans la validation des maquettes UX/UI afin de garantir la cohérence des parcours utilisateurs et leur adéquation avec les besoins métier. Vous contribuez activement aux phases de recette fonctionnelle en concevant les scénarios de test, en exécutant les campagnes UAT et en assurant le suivi des anomalies jusqu'à leur résolution. Tout au long du projet, vous jouez un rôle d'interface entre les équipes métier et les équipes techniques, notamment les développeurs et architectes, afin de garantir la bonne traduction des besoins et le bon déroulement des travaux. L'environnement applicatif couvre plusieurs plateformes : Applications mobiles Android et iOS Applications web Angular Services backend et API Java Le projet est mené dans un contexte Agile avec une forte interaction entre les différentes parties prenantes.

ContexteDans le cadre de l'administration et de l'évolution de la plateforme Mobile Device Management (MDM) du Groupe BPCE, nous recherchons un Expert MDM Workspace ONE pour assurer le support de niveau 3, l'administration de la plateforme et le maintien en condition opérationnelle des environnements de mobilité. Vous interviendrez sur des sujets d'administration, d'intégration, de sécurité, d'automatisation et d'accompagnement des équipes Infrastructure, Sécurité et Support. MissionsAssurer le support N3 et traiter les incidents complexes via ServiceNow. Administrer la plateforme Workspace ONE UEM et ses composants associés. Gérer les profils utilisateurs, politiques de sécurité, applications, certificats et configurations. Garantir le maintien en condition opérationnelle et la disponibilité de la plateforme. Réaliser les opérations d'administration courante et les évolutions techniques. Déployer les nouvelles versions et les correctifs de la solution MDM. Homologuer les nouveaux terminaux et les nouvelles versions des systèmes d'exploitation. Participer aux phases de qualification, de recette et de validation des évolutions. Assurer l'intégration avec les services d'entreprise : Active Directory Entra ID (Azure AD) PKI VPN Messagerie SSO Participer aux projets liés à la mobilité d'entreprise. Développer des scripts d'automatisation (PowerShell). Produire la documentation technique et les procédures d'exploitation. Réaliser les reportings et le suivi des indicateurs de conformité. Contribuer à l'amélioration continue de la plateforme. Environnement techniqueWorkspace ONE UEM Workspace ONE Access Workspace ONE Intelligence Workspace ONE Hub Services API Workspace ONE Mobile Device Management (MDM) Active Directory Microsoft Entra ID (Azure AD) PKI VPN SSO ServiceNow PowerShell iOS Android Windows Compétences indispensablesExpertise en Mobile Device Management (MDM) Administration de Workspace ONE UEM Support N3 Gestion des politiques de sécurité et de conformité Intégration avec Active Directory et Entra ID Déploiement et administration de terminaux mobiles Analyse et résolution d'incidents complexes Compétences appréciéesPowerShell ServiceNow Automatisation des tâches d'exploitation Connaissances en PKI, VPN et SSO Profil recherchéExpérience confirmée en administration de solutions MDM. Très bonne maîtrise de Workspace ONE et de son écosystème. Solides connaissances des environnements Windows et de la mobilité d'entreprise. Capacité à intervenir sur des sujets Build & Run. Esprit d'analyse, autonomie et excellent sens du service. Anglais professionnel.

En tant que Développeur Java / Flutter (H/F), vous assurez les missions suivantes : - La conception et le développement d'applications mobiles avec Flutter. - Le développement et la maintenance des services back-end en Java. - L'écriture de tests unitaires et fonctionnels durant vos développements. La stack technique : - Java, Spring Boot, Flutter, Dart - API REST - Outils : Git, Jenkins, Jira Alors ? Prêt à devenir Amiltonien ? N'hésitez pas à postuler si vous vous reconnaissez : - Diplômé(e) Bac+5 (Master ou école d'ingénieur), vous disposez d'au moins 3 années expérience en développement Java et Flutter. - Vous maîtrisez impérativement le développement d'applications mobiles avec Flutter ainsi que le développement back-end en Java. - Vous aimez découvrir de nouveaux contextes fonctionnels et comprendre les objectifs des applications que vous développez. Outre vos compétences techniques, nous nous intéressons également à votre potentiel et à votre motivation. Nos postes sont ouverts aux personnes en situation de handicap.

Service Desk Manager London - (4 days On-site, Friday WFH) £50,000 - £65,000 + 25 Days Holiday + Career Progression + Pension Are you an experienced Service Desk Manager from an IT Managed Service Provider environment looking for a pivotal leadership role where you can shape the future of a growing service operation, develop high-performing teams, improve processes, and have a direct impact on client satisfaction and business success? This is a fantastic opportunity to join a growing and ambitious business where the Service Desk sits at the heart of the operation. Reporting directly to the Managing Director, you will be responsible for driving service excellence, developing team capability, implementing best practice processes, and ensuring the highest levels of customer satisfaction. You will lead the ongoing development of the Service Desk function, overseeing service delivery performance, SLA management, reporting, customer relationships, and continuous improvement initiatives. This role will also play a key part in the implementation and growth of a 24/7/365 support operation. The ideal candidate will have previous experience managing a service desk within an MSP environment or a proven background in customer service leadership. You will possess strong organisational skills, excellent stakeholder management abilities, and sufficient technical understanding to challenge, mentor, and develop service desk engineers while driving service improvements. Offering excellent progression opportunities and the chance to influence business-wide service delivery strategy, this is an ideal role for a driven, customer-focused leader who thrives within a fast-paced environment. The Role: Manage and develop the Service Desk team, processes, and performance Oversee SLA management, reporting, service reviews, and customer satisfaction Implement and maintain ITIL-aligned processes and best practices Drive continuous improvement, automation, and operational efficiency Lead onboarding of new clients and build strong stakeholder relationships Support the development of a 24/7/365 service operation The Person Previous Service Desk Management experience within an MSP environment, or strong customer service management background Good technical understanding of IT support environments Experience with ITIL processes and service delivery best practices Knowledge of ISO9001 and ISO27001 standards advantageous Strong leadership, communication, and stakeholder management skills Highly organised, proactive, and capable of thriving under pressure Reference Number: BBBH277133 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.