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IT Support Analyst/Engineer with Level 1 and Level 2 Role Description This full-time IT Support Analyst/Engineer role covers both Level 1 and Level 2 support and is offered on a hybrid basis, with work primarily in London and some work from home flexibility. Day-to-day responsibilities include handling incoming support tickets, responding to user queries, and providing first-line technical assistance for hardware, software, and network issues. The role also involves performing more advanced second-line diagnostics, resolving complex incidents, escalating problems when required, and updating documentation and knowledge bases. The IT Support Analyst/Engineer will install and configure systems, manage user accounts and access permissions, monitor system performance, and assist with routine maintenance tasks and upgrades. Collaboration with other IT team members and clear communication with non-technical users are key aspects of the position. Qualifications · Candidates should possess strong Technical Support and Information Technology skills, including experience with common operating systems, hardware, and business applications. · Candidates should possess solid Analytical Skills and Troubleshooting abilities to diagnose issues, identify root causes, and deliver effective solutions. · Candidates should possess clear and professional Communication skills, with the ability to explain technical concepts to users at different levels of technical understanding. · Relevant certifications such as CompTIA A+, Network+, Microsoft, or similar credentials are beneficial, along with experience in Level 1 and Level 2 support environments. · Ability to work in a hybrid setting, manage priorities in a busy service desk environment, and maintain a customer-focused, inclusive approach when supporting diverse user groups. For this position you will have at least 5 years experience in IT as an IT Support Engineer with 1st and 2nd Level support experience - ideally in the Banking/Financial industry. In-depth knowledge of and troubleshooting experience with Windows, Office applications and conferencing applications. Responsible for the support and maintenance of the IT infrastructure and to provide IT support to staff and other group colleagues. To assist in the response to service outages and other IT related problems as well as maintenance and upkeep of for security of the systems in place. · To provide IT Support and assistance to the branch's staff in a timely manner. · Responsible for the maintenance of the IT infrastructure of the Branch by providing first & Second line support of software, hardware and networking that includes installation, configuration and troubleshooting. Support endpoint security standards (antivirus/firewall/patching/two-factor authentication). · Provide day to day support to the Admin and HR function to cover: joiners/leavers/movers process, CCTV & Paxton Card Access. · Assist the IT Manager in delivering various IT related projects by managing the day to day operational aspects of such projects. · End User Computing support for all staff. (eg Install, configure, and maintain desktops, laptops, printers, Phones/Mobiles and other IT equipment.) · Networking Fundamentals – DNS, DHCP, TCP/IP, and LAN/WAN. · Good understanding of cybersecurity measures · Coordinator between the London Users and Group IT Security on all requests for systems access and to ensure that such permissions are provided promptly, are regularly updated and that the Group Access Matrix Protocol is followed at all times. · Preserve the Assets of the Office by implementing Disaster Recovery and back up procedures and ensuring that the standards comply with Group requirements. · Provide IT support to ensure the smooth running of daily and periodic reports for the London Compliance team to ensure adherence to the Anti Money Laundering Provisions. · Undertake Data Extraction for reporting requirements for all the other stakeholders at the branch. · To hold Administrator function for some of the systems housed at the Office. Responsible for the granting of access and maintenance of system matrixOverall networking equipment monitoring (ie Network Switches, Firewall and other appliances) and support inclusive of the server room. · To plan and carry out maintenance checks to ensure IT Operations, infrastructures are running smoothly and ensure daily routine task completeness. · Manage inventory of computers, network equipment including tracking of purchased equipment and services. · To maintain and ensure that the BCP site is always ready for continuous bank operations · Important Business Services - IBS owner is to ensure the resilience of the IBS they are responsible for (Ensure appropriate RCSAs, CETs, KRIs are in place to monitor procedures and controls within their units) · Assist the HOD/Manager with implementing/putting in place, any applicable training/guidance/SOPs to staff relating to cyber security & operational resilience. · To maintain the branch Avaya IP Office Phone system and to ensure that the recording system is always up and running at all times. · To perform monthly infrastructure test and report for Risk Assessment. · Manage Incident Handling procedure (This includes monitoring as well as post-incident follow up). · Respond to IT service requests and incidents in a timely manner, prioritizing based on business impact, especially for critical banking functionsSupport the Branch operations as and when needed and any other tasks assigned by Management of the Branch. Data Integrity and Compliance Operationalize data strategy and communicate to the Data Owner or the Management any changes in their BAU requirements which involve data. · To ensure all data worked on and or/shared with internal/external clients are accurate, compliant and maintained in accordance with Company's data quality standards. · Handle all data in strict alignment with the General data protection Regulations (GDPR) principles. · Keep track of documents created by the team. · Escalate any suspected data breaches or privacy issues to the DPO promptly and without delays. · Ensuring any data sharing requests are discussed with HOD/DPO so that prior authorization is given and follows GDPR / department's SOPs. · Collaborate with DPO on data Protection Impact Assessment when introducing new systems or processes to ensure privacy risks are mitigated at the outset. Technical Skills Required - Proficient in common operating systems (Windows 11 and Linux, Server 2016 and later) - Providing AV support for branches - Software proficiency – O365, Onedrive, Teams, Sharepoint, Bloomberg, FXT, SEP, SEE, ME Endpoint Protection, Murex, Swift, 1AML, SIBS, GFMS, COP, Refinitiv, Syncovery, SQL Server, Paxton, VBR, VRO and VeeamOne - Proficient in Imaging windows machines, image creation & management, GPO, and AD - Networking Fundamentals – DNS, DHCP, TCP/IP, and LAN/WAN. - Good understanding of Vmware; ESXI, vSphere, vCenter, Fortigate Firewalls, Cisco Switches - Good understanding of patching practices and troubleshooting - Install, configure, and maintain desktops, laptops, printers, Phones/Mobiles and other IT equipment. - AV support (conference phones, Logitech meeting room solutions etc.) - Proficient in programming languages - Project management - Data analysis and reporting Bachelor or Master's degree or professional qualification in relevant discipline (IT/Information Systems/Computer Science/Technology/Programming/Information Science/System Engineering/Computing) This is a 5 days in the office role in Central London. Salary for this role will be around £55K - £60K. Do send your CV to us in Word format along with your salary and availability.

Pour l'un de nos clients, nous recherchons un(e) Tech Lead Sitecore Developer disposant d'au moins 10 ans d'expérience en développement Sitecore et d'une solide expertise en leadership technique. Le consultant pilotera les développements, accompagnera les équipes et garantira les choix d'architecture sur des applications web critiques. Une excellente maîtrise de .NET 6 (idéalement .NET 8 et .NET 9), MVC 5, TypeScript, jQuery, AngularJS, ReactJS, KnockoutJS et Hangfire est indispensable. Le profil devra justifier d'au moins 2 projets de migration ou de montée de version Sitecore, d'une expérience en DevOps, déploiement, administration d'environnements intranet et cloud, ainsi qu'en Cloudflare, Azure Front Door, Azure Application Gateway, F5 WAF et Load Balancer. Une expérience d'au moins 5 ans dans le développement logiciel du secteur ferroviaire est requise, ainsi qu'une disponibilité 24h/24 – 7j/7 à la demande pour les incidents de production. Anglais courant (niveau C minimum) obligatoire.

Notre client dans le secteur Assurance recherche un/une Integration Platform Engineer H/F Description de la mission : Service description – Platform engineering and automation services Context and objective of the service This service covers platform engineering and automation activities within an international, cross-functional technical environment. The service contributes to the reliability, scalability, and continuous improvement of integration platform operations, with a strong focus on automation, capacity management, and operational excellence. Scope of services / main responsibilities The service includes, but is not limited to: • Designing, developing, and maintaining automation scripts to reduce manual operational effort • Identifying repetitive operational activities and driving automation initiatives to improve efficiency • Developing automation solutions using Python, PowerShell, Shell scripting, or platform-specific tools • Managing platform capacity and performance to ensure availability, scalability, and optimal resource utilization • Designing and implementing self-healing and auto-remediation solutions for common operational failures • Driving continuous improvement initiatives to enhance platform stability and performance • Owning platform capacity management, including utilization monitoring, growth forecasting, and capacity planning • Identifying recurring issues and driving continuous service improvement • Supporting major incidents and service restoration activities • Acting as an interface between internal and external providers in an international context Deliverables The expected deliverables include: • Automation scripts and solutions for repetitive operational tasks • Self-healing and auto-remediation mechanisms for common operational failures • Platform capacity reports, including utilization monitoring, growth forecasting, and planning outputs • Technical documentation, automation runbooks, and knowledge articles • Continuous service improvement recommendations and associated implementation outputs • Expertise in transferring deliverables to support team operations Required expertise Mandatory technical expertise: • 5 to 7 years of expertise in MuleSoft platform management, focused on platform operations rather than API development • Expertise in MuleSoft Omni Gateway (Flex Gateway) • Terraform expertise • GitHub expertise • OpenShift expertise • Authentication and authorization mechanisms, including API security standards and implementation such as OAuth and OpenID • AWS foundational level • Azure foundational level • ITIL process knowledge • ArgoCD • Stakeholder engagement and communication expertise, including technical information synthesis and communication, workshop facilitation, stakeholder facilitation, and influence management in a multicultural environment Nice-to-have technical expertise: • XML, XSD, WSDL, WS-*, Java, JSON • Network fundamentals including virtual IPs, firewalls, load balancers, and related concepts • Certificate lifecycle management • SOAPUI and Postman at user level • Silva • Linux Qualifications and operating model • Degree in Computer Science or equivalent relevant field • English environment with C1 level • Ability to operate in professional cross-functional environments, including autonomous delivery when required • Ability to work in an international context alongside internal and external providers • Availability to deliver outside of standard operating hours on an occasional basis • Hybrid operating model with a minimum of 3 days per week on-site and 2 days per week remote • Availability for occasional short-term travel or temporary relocation to other countries Compétences / Qualités indispensables : MuleSoft platform management, Automation scripting (Python, PowerShell, Shell), Terraform, GitHub and OpenShift, API security (OAuth, OpenID), Capacity management and operational excellence, Stakeholder communication in an international environment Compétences / Qualités qui seraient un + : XML, XSD, WSDL, WS-*, Java, JSON, network fundamentals, certificate lifecycle management, SOAPUI, Postman, Silva, LinuxInformations concernant le télétravail : Oui — 2 jours/semaine

En tant que Développeur .NET / Angular Full Stack, vous développez et maintenez les composants frontaux et dorsaux des applications en utilisant les technologies Microsoft .NET et Angular. Pour cela, vous faites partie d'une équipe de développement dynamique, organisée selon la méthode Agile/Scrum. La portée de votre mission comprendra : • Développement de nouvelles fonctionnalités • Support des applications existantes • Analyse et correction des bugs • Automatisation des tests • Maintien de la documentation à jour • Installation et déploiement de nouvelles versions des logiciels • Suivi de la qualité du code et participation aux revues de code • Participation aux cérémonies Agile (Daily Meeting, Sprint Planning, Sprint Review, Rétrospective) Dans l'exécution de votre mission, vous respecterez les standards de développement, les bonnes pratiques de qualité logicielle et les directives définies par les équipes d'architecture et de gouvernance.

Architecture Fonctionnelle Plateforme de service MOBILE Contexte de la missionAu sein de la Direction des Systèmes d'Information, vous intégrez l'équipe (20 personnes) en charge de la conception, du développement, de la validation et du pilotage projet sur les plateformes de service mobile SI. Ces plateformes sont un ensemble de backends exposant des services télécoms au Système d'Information et aux partenaires de Bouygues Telecom ou configurant des services à valeurs ajoutées : envoi et réception de SMS B2C (vote, micropaiement,…), détection du mobile d'usage, souscriptions NETFLIX… Objectifs et livrablesVos principales missions sont : Participer à la construction de la roadmap Participer aux études transverses sur les projets impactant nos applications (cadrage, étude d'architecture…) Réaliser des études d'architecture fonctionnelle interne à nos applications Définir l'architecture fonctionnelle Concevoir les processus détaillés en collaboration avec les architectes techniques et logiciels Rédiger les spécifications détaillées Participer au suivi de VSR suite à la MES d'un projet Support fonctionnel aux équipes de production Vos livrables : livrables d'études, schéma d'architecture fonctionnelle chiffrages des solutions spécifications techniques de besoins logiciels spécifications techniques d'interface etc. Compétences demandéesCompétencesNiveau de compétence Diagrammes UML Avancé API REST Confirmé BASE DE DONNÉES Confirmé Conception d'application Confirmé LanguesNiveau de langue Anglais Intermédiaire

MissionAu sein d'une équipe agile spécialisée dans les produits d'assurance prévoyance, vous intervenez sur la validation des solutions destinées aux collaborateurs, au portail client et aux applications mobiles. Concevoir et organiser les tests : cas de tests, jeux de données et résultats attendus. Exécuter les tests fonctionnels et de non-régression. Automatiser les tests sur les parcours front-end, back-end, web et mobile. Identifier, déclarer et suivre les anomalies jusqu'à leur résolution. Assurer un suivi proactif des anomalies impliquant plusieurs équipes. Participer à la définition de l'approche et de la stratégie de test. Produire les résultats et réaliser le reporting auprès des acteurs du projet.

Intervention dans une équipe sur site auprès de notre client Clermontois Compétences : • Développement C# / .NET / Blazor • Maitrise du pattern N-LayerApp • Maitrise le SQL et base de donées (Oracle, PostgreSQL) • Gestion d'anomalies et du code source (Gitlab) • Compréhension des contraintes de performance du contexte de l'informatique de Process Compétences fonctionnelles requises : • Une expérience sur un projet industriel • Des développements en C# / .NET / Blazor déjà effectués • De préférence : expérience en framework ePC (framework Michelin) Compétences comportementales : • Méthodique (tests unitaires, non régression) • Travail en équipe • Autonomie • Respectueux des standards Michelin et de la conception définie • Forte implication dans le respect des objectifs (planning et qualité) • Dynamisme et force de proposition technique

Technical Project Manager -Financial / Banking - Hybrid - Outside IR35 DO NOT APPLY WITH NO FINANCIAL EXPERIENCE AS YOU WILL NOT BE CONSIDERED You will drive Agile delivery across multiple workstreams, ensuring projects are delivered on time, within scope, and aligned with business objectives while maintaining strong governance and stakeholder engagement. The position is ideal for an experienced Technical Project Manager with strong delivery leadership, technical understanding, and enterprise programme management experience. Technical Project Manager Responsibilities Lead the end-to-end delivery of complex technology programmes and product releases across multiple teams and business domains. Develop and manage integrated project plans, release plans, milestones, budgets, and delivery schedules. Work closely with Product Owners, Engineering, Architecture, QA, Business stakeholders, and external partners to deliver scalable technology solutions. Facilitate Agile ceremonies including sprint planning, stand-ups, reviews, retrospectives, and cross-team planning sessions. Manage risks, assumptions, issues, dependencies, and escalations (RAID), ensuring timely mitigation and executive visibility. Coordinate release planning, testing, operational readiness, deployment, and post-release support activities. Monitor delivery KPIs and programme metrics to improve execution and reporting. Ensure compliance with technology governance, security, and operational standards. Foster collaboration, continuous improvement, and delivery excellence across technical teams. Communicate programme progress, risks, and delivery status to senior stakeholders and executive leadership. Technical Project Manager Skills and Experience Proven experience delivering large-scale technology programmes and projects within complex enterprise environments. Minimum five years' experience in Technology Programme or Project Management. Experience delivering cross-functional technology initiatives. Experience with the American Express (AMEX) ecosystem is preferred. Strong experience managing end-to-end project delivery using Agile methodologies including Scrum and SAFe. Experience managing integrated project planning, release planning, testing, deployment, operational readiness, and business change. Strong RAID management experience covering risks, issues, assumptions, dependencies, and escalations. Experience delivering technology modernisation, platform transformation, cloud migration, or legacy system decommissioning projects. Strong technical understanding of software development lifecycles, enterprise architecture, systems integration, and technology delivery. Experience working with multiple technical teams and cross-functional delivery squads. Excellent stakeholder management, communication, negotiation, and influencing skills. Experience using Jira, Rally, and Confluence or similar Agile delivery tools. Strong analytical, problem-solving, and risk management capabilities. Experience using automation or AI-enabled tools to improve programme reporting and delivery visibility would be advantageous. Scrum Master (CSM/PSM), SAFe, PRINCE2, PMP, or equivalent project management certifications would be beneficial. To apply, please send your CV by pressing the apply button. Due to high volume of applications, only shortlisted CVs will be contacted. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Piloter les projets techniques et clients, depuis la définition du besoin jusqu'à la mise en service. Préparer et coordonner les déploiements en France et à l'international. Superviser les installations, essais, recettes clients et opérations de qualification. Coordonner les équipes internes, fournisseurs, partenaires et sous-traitants. Organiser le support technique, la maintenance, le SAV et le traitement des incidents. Suivre les actions correctives, produire le reporting et capitaliser sur les retours d'expérience. Environnement technique Systèmes industriels complexes associant logiciel embarqué, électronique, mécanique et optronique. Intégration, validation, qualification, cycle en V et bancs d'essais. Environnement de test et de diagnostic pouvant inclure Python, C/C++ et LabVIEW.

Hardware Project Manager (Hybrid -2 days per week onsite, Tuesdays & Thursdays) Very Competitive Salary + 32 Days Holiday + Bonus + Share Incentive Plan + Healthcare Scheme + Income Protection + Life Assurance + Flexible Working Hours + 5% Pension Excellent opportunity for an experienced leader to join a growing and innovative R&D organisation, renowned for its supportive culture and investment in cutting-edge product development. This company is a well-established, international technology specialist developing advanced test and measurement solutions used by telecoms and network operators across the globe. With continued growth in product portfolio and capability, this is an ideal time to join and make a real impact on the future success of the business. In this role you will lead multi-disciplinary Engineering teams in the delivery of next-generation hardware and software solutions. You will be responsible for planning, budgeting and executing product development projects, working closely with Product Management to shape the roadmap and reporting progress to senior stakeholders. This is a fantastic opportunity for a Project Manager to influence product direction and help shape the next generation of innovative solutions. The Role: Lead Electronics, Mechanical and Software Engineering teams through the product development lifecycle Plan, budget and manage complex new product introduction projects Work closely with Product Management to define and refine product requirements and roadmap Provide leadership, direction and support to Engineers, including line management responsibilities The Person: Degree in Electronics, Software Engineering or related subject Strong project management experience delivering combined hardware and software products Proven ability to organise, prioritise and deliver in a dynamic environment Demonstrates a pragmatic and commercially aware approach to decision making Reference Number: BBBH273611 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.