Find your next tech and IT Job or contract iOS Mobile Developer (Swift, Objective-C...)

IT Support Analyst/Engineer with Level 1 and Level 2 Role Description This full-time IT Support Analyst/Engineer role covers both Level 1 and Level 2 support and is offered on a hybrid basis, with work primarily in London and some work from home flexibility. Day-to-day responsibilities include handling incoming support tickets, responding to user queries, and providing first-line technical assistance for hardware, software, and network issues. The role also involves performing more advanced second-line diagnostics, resolving complex incidents, escalating problems when required, and updating documentation and knowledge bases. The IT Support Analyst/Engineer will install and configure systems, manage user accounts and access permissions, monitor system performance, and assist with routine maintenance tasks and upgrades. Collaboration with other IT team members and clear communication with non-technical users are key aspects of the position. Qualifications · Candidates should possess strong Technical Support and Information Technology skills, including experience with common operating systems, hardware, and business applications. · Candidates should possess solid Analytical Skills and Troubleshooting abilities to diagnose issues, identify root causes, and deliver effective solutions. · Candidates should possess clear and professional Communication skills, with the ability to explain technical concepts to users at different levels of technical understanding. · Relevant certifications such as CompTIA A+, Network+, Microsoft, or similar credentials are beneficial, along with experience in Level 1 and Level 2 support environments. · Ability to work in a hybrid setting, manage priorities in a busy service desk environment, and maintain a customer-focused, inclusive approach when supporting diverse user groups. For this position you will have at least 5 years experience in IT as an IT Support Engineer with 1st and 2nd Level support experience - ideally in the Banking/Financial industry. In-depth knowledge of and troubleshooting experience with Windows, Office applications and conferencing applications. Responsible for the support and maintenance of the IT infrastructure and to provide IT support to staff and other group colleagues. To assist in the response to service outages and other IT related problems as well as maintenance and upkeep of for security of the systems in place. · To provide IT Support and assistance to the branch's staff in a timely manner. · Responsible for the maintenance of the IT infrastructure of the Branch by providing first & Second line support of software, hardware and networking that includes installation, configuration and troubleshooting. Support endpoint security standards (antivirus/firewall/patching/two-factor authentication). · Provide day to day support to the Admin and HR function to cover: joiners/leavers/movers process, CCTV & Paxton Card Access. · Assist the IT Manager in delivering various IT related projects by managing the day to day operational aspects of such projects. · End User Computing support for all staff. (eg Install, configure, and maintain desktops, laptops, printers, Phones/Mobiles and other IT equipment.) · Networking Fundamentals – DNS, DHCP, TCP/IP, and LAN/WAN. · Good understanding of cybersecurity measures · Coordinator between the London Users and Group IT Security on all requests for systems access and to ensure that such permissions are provided promptly, are regularly updated and that the Group Access Matrix Protocol is followed at all times. · Preserve the Assets of the Office by implementing Disaster Recovery and back up procedures and ensuring that the standards comply with Group requirements. · Provide IT support to ensure the smooth running of daily and periodic reports for the London Compliance team to ensure adherence to the Anti Money Laundering Provisions. · Undertake Data Extraction for reporting requirements for all the other stakeholders at the branch. · To hold Administrator function for some of the systems housed at the Office. Responsible for the granting of access and maintenance of system matrixOverall networking equipment monitoring (ie Network Switches, Firewall and other appliances) and support inclusive of the server room. · To plan and carry out maintenance checks to ensure IT Operations, infrastructures are running smoothly and ensure daily routine task completeness. · Manage inventory of computers, network equipment including tracking of purchased equipment and services. · To maintain and ensure that the BCP site is always ready for continuous bank operations · Important Business Services - IBS owner is to ensure the resilience of the IBS they are responsible for (Ensure appropriate RCSAs, CETs, KRIs are in place to monitor procedures and controls within their units) · Assist the HOD/Manager with implementing/putting in place, any applicable training/guidance/SOPs to staff relating to cyber security & operational resilience. · To maintain the branch Avaya IP Office Phone system and to ensure that the recording system is always up and running at all times. · To perform monthly infrastructure test and report for Risk Assessment. · Manage Incident Handling procedure (This includes monitoring as well as post-incident follow up). · Respond to IT service requests and incidents in a timely manner, prioritizing based on business impact, especially for critical banking functionsSupport the Branch operations as and when needed and any other tasks assigned by Management of the Branch. Data Integrity and Compliance Operationalize data strategy and communicate to the Data Owner or the Management any changes in their BAU requirements which involve data. · To ensure all data worked on and or/shared with internal/external clients are accurate, compliant and maintained in accordance with Company's data quality standards. · Handle all data in strict alignment with the General data protection Regulations (GDPR) principles. · Keep track of documents created by the team. · Escalate any suspected data breaches or privacy issues to the DPO promptly and without delays. · Ensuring any data sharing requests are discussed with HOD/DPO so that prior authorization is given and follows GDPR / department's SOPs. · Collaborate with DPO on data Protection Impact Assessment when introducing new systems or processes to ensure privacy risks are mitigated at the outset. Technical Skills Required - Proficient in common operating systems (Windows 11 and Linux, Server 2016 and later) - Providing AV support for branches - Software proficiency – O365, Onedrive, Teams, Sharepoint, Bloomberg, FXT, SEP, SEE, ME Endpoint Protection, Murex, Swift, 1AML, SIBS, GFMS, COP, Refinitiv, Syncovery, SQL Server, Paxton, VBR, VRO and VeeamOne - Proficient in Imaging windows machines, image creation & management, GPO, and AD - Networking Fundamentals – DNS, DHCP, TCP/IP, and LAN/WAN. - Good understanding of Vmware; ESXI, vSphere, vCenter, Fortigate Firewalls, Cisco Switches - Good understanding of patching practices and troubleshooting - Install, configure, and maintain desktops, laptops, printers, Phones/Mobiles and other IT equipment. - AV support (conference phones, Logitech meeting room solutions etc.) - Proficient in programming languages - Project management - Data analysis and reporting Bachelor or Master's degree or professional qualification in relevant discipline (IT/Information Systems/Computer Science/Technology/Programming/Information Science/System Engineering/Computing) This is a 5 days in the office role in Central London. Salary for this role will be around £55K - £60K. Do send your CV to us in Word format along with your salary and availability.

Pour l'un de nos clients, nous recherchons un(e) Tech Lead Sitecore Developer disposant d'au moins 10 ans d'expérience en développement Sitecore et d'une solide expertise en leadership technique. Le consultant pilotera les développements, accompagnera les équipes et garantira les choix d'architecture sur des applications web critiques. Une excellente maîtrise de .NET 6 (idéalement .NET 8 et .NET 9), MVC 5, TypeScript, jQuery, AngularJS, ReactJS, KnockoutJS et Hangfire est indispensable. Le profil devra justifier d'au moins 2 projets de migration ou de montée de version Sitecore, d'une expérience en DevOps, déploiement, administration d'environnements intranet et cloud, ainsi qu'en Cloudflare, Azure Front Door, Azure Application Gateway, F5 WAF et Load Balancer. Une expérience d'au moins 5 ans dans le développement logiciel du secteur ferroviaire est requise, ainsi qu'une disponibilité 24h/24 – 7j/7 à la demande pour les incidents de production. Anglais courant (niveau C minimum) obligatoire.

Data Analytics Senior Manager – Kings Cross London The Data Analytics team provides information that is accurate, consistent, timely and reliable, and ensure the information is easily available to users for direct consumption or integration with other systems. The DA team trains CSI managers and staff to use the data as an analytical tool for the purpose of understanding and option exploration. Champion enterprise-wide culture of fact-based decisions, data quality and accountability. Serve as the administrative chair facilitating a business data analytics governance council which shall review and approve information policies, data analytics priorities and resource allocations. Review and recommend approval for information related policies, procedures and standards. Directs, organizes, and leads DA workstream projects. Works on highly complex, cross-functional, and enterprise solutions. Establishes processes, roles and quality criteria for workstream planning process including inception, technical design, development, testing and delivery of DA solutions. Reviews and approves work plans, timelines, deliverables and resource commitments. Reviews and approves data architecture, data models and specifications. Establishes and publishes performance metrics and plans for DA service demand and service levels. Prepares and manages annual capital and operating budgets for DA assets, personnel and services. Recruits, hires, develops and motivates the DA team members. Reviews and approves functional requirements and business cases for DA improvements. Advises executives on how DA (processes, practices and technologies) play a critical role in improving business management and optimization. Aligns DA technologies with CSI strategic initiatives. Approves selection of tools, frameworks and mechanisms for data analytics. Responsible for strategic, tactical, operational, financial, human, and technical resource managerial responsibilities associated with the following DA and DA-related functional areas: Data governance Data preparation (sourcing, acquisition, integration) Data warehousing Reporting, analytics, data exploration Information delivery (portals, mobile) DA competency center or center of excellence (DA COE) A university degree in computer science, economics, operations, management, or a related field is required A minimum of five (5) years of progressively responsible experience in a directly related area, during which both professional and management capabilities have been clearly demonstrated. Industry/domain skills: Extensive expertise in finance, HR, sales, marketing, product lifecycle management, manufacturing and post-sales service. Medical device or pharmaceutical industry experience is preferred. Experience in and understanding of a wide variety of analytical processes (governance, measurement, etc.). Experience with agile software development. A solid understanding of key trends including machine learning and artificial intelligence. General business skills: Analytical mind with a problem-solving aptitude expressed with clear, concise written, verbal and presentation skills. Experience managing global, complex projects and teams. Ability to complete projects and achieve results in an ambiguous work environment. Ability to take initiative and be innovative. Ability to establish and articulate a vision, set goals, develop and execute strategies, and track and measure results. Ability to build and motivate a team to achieve well communicated expectations. Strong leadership and consensus building abilities across global cultures and all levels of management. The salary for this role is expected to be in the range £70K - £85K. Location is Kings Cross London. Please send your CV to us in Word format along with your salary and availability.

Data Analytics Senior Manager – Kings Cross London The Data Analytics team provides information that is accurate, consistent, timely and reliable, and ensure the information is easily available to users for direct consumption or integration with other systems. The Data Analytics team trains CSI managers and staff to use the data as an analytical tool for the purpose of understanding and option exploration. Champion enterprise-wide culture of fact-based decisions, data quality and accountability. Serve as the administrative chair facilitating a business data analytics governance council which shall review and approve information policies, data analytics priorities and resource allocations. Review and recommend approval for information related policies, procedures and standards. Directs, organizes, and leads Data Ananlytics workstream projects. Works on highly complex, cross-functional, and enterprise solutions. Establishes processes, roles and quality criteria for workstream planning process including inception, technical design, development, testing and delivery of DA solutions. Reviews and approves work plans, timelines, deliverables and resource commitments. Reviews and approves data architecture, data models and specifications. Establishes and publishes performance metrics and plans for DA service demand and service levels. Prepares and manages annual capital and operating budgets for DA assets, personnel and services. Recruits, hires, develops and motivates the DA team members. Reviews and approves functional requirements and business cases for DA improvements. Advises executives on how DA (processes, practices and technologies) play a critical role in improving business management and optimization. Aligns DA technologies with CSI strategic initiatives. Approves selection of tools, frameworks and mechanisms for data analytics. Responsible for strategic, tactical, operational, financial, human, and technical resource managerial responsibilities associated with the following DA and DA-related functional areas: Data governance Data preparation (sourcing, acquisition, integration) Data warehousing Reporting, analytics, data exploration Information delivery (portals, mobile) DA competency center or center of excellence (DA COE) A university degree in computer science, economics, operations, management, or a related field is required A minimum of five (5) years of progressively responsible experience in a directly related area, during which both professional and management capabilities have been clearly demonstrated. Industry/domain skills: Extensive expertise in finance, HR, sales, marketing, product lifecycle management, manufacturing and post-sales service. Medical device or pharmaceutical industry experience is preferred. Experience in and understanding of a wide variety of analytical processes (governance, measurement, etc.). Experience with agile software development. A solid understanding of key trends including machine learning and artificial intelligence. General business skills: Analytical mind with a problem-solving aptitude expressed with clear, concise written, verbal and presentation skills. Experience managing global, complex projects and teams. Ability to complete projects and achieve results in an ambiguous work environment. Ability to take initiative and be innovative. Ability to establish and articulate a vision, set goals, develop and execute strategies, and track and measure results. Ability to build and motivate a team to achieve well communicated expectations. Strong leadership and consensus building abilities across global cultures and all levels of management. The salary for this role is expected to be in the range £70K - £85K. Location is Kings Cross London. Please send your CV to us in Word format along with your salary and availability.

MissionAu sein d'une équipe agile spécialisée dans les produits d'assurance prévoyance, vous intervenez sur la validation des solutions destinées aux collaborateurs, au portail client et aux applications mobiles. Concevoir et organiser les tests : cas de tests, jeux de données et résultats attendus. Exécuter les tests fonctionnels et de non-régression. Automatiser les tests sur les parcours front-end, back-end, web et mobile. Identifier, déclarer et suivre les anomalies jusqu'à leur résolution. Assurer un suivi proactif des anomalies impliquant plusieurs équipes. Participer à la définition de l'approche et de la stratégie de test. Produire les résultats et réaliser le reporting auprès des acteurs du projet.

Notre client dans le secteur Assurance recherche un/une Integration Platform Engineer H/F Description de la mission : Service description – Platform engineering and automation services Context and objective of the service This service covers platform engineering and automation activities within an international, cross-functional technical environment. The service contributes to the reliability, scalability, and continuous improvement of integration platform operations, with a strong focus on automation, capacity management, and operational excellence. Scope of services / main responsibilities The service includes, but is not limited to: • Designing, developing, and maintaining automation scripts to reduce manual operational effort • Identifying repetitive operational activities and driving automation initiatives to improve efficiency • Developing automation solutions using Python, PowerShell, Shell scripting, or platform-specific tools • Managing platform capacity and performance to ensure availability, scalability, and optimal resource utilization • Designing and implementing self-healing and auto-remediation solutions for common operational failures • Driving continuous improvement initiatives to enhance platform stability and performance • Owning platform capacity management, including utilization monitoring, growth forecasting, and capacity planning • Identifying recurring issues and driving continuous service improvement • Supporting major incidents and service restoration activities • Acting as an interface between internal and external providers in an international context Deliverables The expected deliverables include: • Automation scripts and solutions for repetitive operational tasks • Self-healing and auto-remediation mechanisms for common operational failures • Platform capacity reports, including utilization monitoring, growth forecasting, and planning outputs • Technical documentation, automation runbooks, and knowledge articles • Continuous service improvement recommendations and associated implementation outputs • Expertise in transferring deliverables to support team operations Required expertise Mandatory technical expertise: • 5 to 7 years of expertise in MuleSoft platform management, focused on platform operations rather than API development • Expertise in MuleSoft Omni Gateway (Flex Gateway) • Terraform expertise • GitHub expertise • OpenShift expertise • Authentication and authorization mechanisms, including API security standards and implementation such as OAuth and OpenID • AWS foundational level • Azure foundational level • ITIL process knowledge • ArgoCD • Stakeholder engagement and communication expertise, including technical information synthesis and communication, workshop facilitation, stakeholder facilitation, and influence management in a multicultural environment Nice-to-have technical expertise: • XML, XSD, WSDL, WS-*, Java, JSON • Network fundamentals including virtual IPs, firewalls, load balancers, and related concepts • Certificate lifecycle management • SOAPUI and Postman at user level • Silva • Linux Qualifications and operating model • Degree in Computer Science or equivalent relevant field • English environment with C1 level • Ability to operate in professional cross-functional environments, including autonomous delivery when required • Ability to work in an international context alongside internal and external providers • Availability to deliver outside of standard operating hours on an occasional basis • Hybrid operating model with a minimum of 3 days per week on-site and 2 days per week remote • Availability for occasional short-term travel or temporary relocation to other countries Compétences / Qualités indispensables : MuleSoft platform management, Automation scripting (Python, PowerShell, Shell), Terraform, GitHub and OpenShift, API security (OAuth, OpenID), Capacity management and operational excellence, Stakeholder communication in an international environment Compétences / Qualités qui seraient un + : XML, XSD, WSDL, WS-*, Java, JSON, network fundamentals, certificate lifecycle management, SOAPUI, Postman, Silva, LinuxInformations concernant le télétravail : Oui — 2 jours/semaine

Architecture Fonctionnelle Plateforme de service MOBILE Contexte de la missionAu sein de la Direction des Systèmes d'Information, vous intégrez l'équipe (20 personnes) en charge de la conception, du développement, de la validation et du pilotage projet sur les plateformes de service mobile SI. Ces plateformes sont un ensemble de backends exposant des services télécoms au Système d'Information et aux partenaires de Bouygues Telecom ou configurant des services à valeurs ajoutées : envoi et réception de SMS B2C (vote, micropaiement,…), détection du mobile d'usage, souscriptions NETFLIX… Objectifs et livrablesVos principales missions sont : Participer à la construction de la roadmap Participer aux études transverses sur les projets impactant nos applications (cadrage, étude d'architecture…) Réaliser des études d'architecture fonctionnelle interne à nos applications Définir l'architecture fonctionnelle Concevoir les processus détaillés en collaboration avec les architectes techniques et logiciels Rédiger les spécifications détaillées Participer au suivi de VSR suite à la MES d'un projet Support fonctionnel aux équipes de production Vos livrables : livrables d'études, schéma d'architecture fonctionnelle chiffrages des solutions spécifications techniques de besoins logiciels spécifications techniques d'interface etc. Compétences demandéesCompétencesNiveau de compétence Diagrammes UML Avancé API REST Confirmé BASE DE DONNÉES Confirmé Conception d'application Confirmé LanguesNiveau de langue Anglais Intermédiaire

En tant que Développeur .NET / Angular Full Stack, vous développez et maintenez les composants frontaux et dorsaux des applications en utilisant les technologies Microsoft .NET et Angular. Pour cela, vous faites partie d'une équipe de développement dynamique, organisée selon la méthode Agile/Scrum. La portée de votre mission comprendra : • Développement de nouvelles fonctionnalités • Support des applications existantes • Analyse et correction des bugs • Automatisation des tests • Maintien de la documentation à jour • Installation et déploiement de nouvelles versions des logiciels • Suivi de la qualité du code et participation aux revues de code • Participation aux cérémonies Agile (Daily Meeting, Sprint Planning, Sprint Review, Rétrospective) Dans l'exécution de votre mission, vous respecterez les standards de développement, les bonnes pratiques de qualité logicielle et les directives définies par les équipes d'architecture et de gouvernance.

Intervention dans une équipe sur site auprès de notre client Clermontois Compétences : • Développement C# / .NET / Blazor • Maitrise du pattern N-LayerApp • Maitrise le SQL et base de donées (Oracle, PostgreSQL) • Gestion d'anomalies et du code source (Gitlab) • Compréhension des contraintes de performance du contexte de l'informatique de Process Compétences fonctionnelles requises : • Une expérience sur un projet industriel • Des développements en C# / .NET / Blazor déjà effectués • De préférence : expérience en framework ePC (framework Michelin) Compétences comportementales : • Méthodique (tests unitaires, non régression) • Travail en équipe • Autonomie • Respectueux des standards Michelin et de la conception définie • Forte implication dans le respect des objectifs (planning et qualité) • Dynamisme et force de proposition technique

Technical Project Manager -Financial / Banking - Hybrid - Outside IR35 DO NOT APPLY WITH NO FINANCIAL EXPERIENCE AS YOU WILL NOT BE CONSIDERED You will drive Agile delivery across multiple workstreams, ensuring projects are delivered on time, within scope, and aligned with business objectives while maintaining strong governance and stakeholder engagement. The position is ideal for an experienced Technical Project Manager with strong delivery leadership, technical understanding, and enterprise programme management experience. Technical Project Manager Responsibilities Lead the end-to-end delivery of complex technology programmes and product releases across multiple teams and business domains. Develop and manage integrated project plans, release plans, milestones, budgets, and delivery schedules. Work closely with Product Owners, Engineering, Architecture, QA, Business stakeholders, and external partners to deliver scalable technology solutions. Facilitate Agile ceremonies including sprint planning, stand-ups, reviews, retrospectives, and cross-team planning sessions. Manage risks, assumptions, issues, dependencies, and escalations (RAID), ensuring timely mitigation and executive visibility. Coordinate release planning, testing, operational readiness, deployment, and post-release support activities. Monitor delivery KPIs and programme metrics to improve execution and reporting. Ensure compliance with technology governance, security, and operational standards. Foster collaboration, continuous improvement, and delivery excellence across technical teams. Communicate programme progress, risks, and delivery status to senior stakeholders and executive leadership. Technical Project Manager Skills and Experience Proven experience delivering large-scale technology programmes and projects within complex enterprise environments. Minimum five years' experience in Technology Programme or Project Management. Experience delivering cross-functional technology initiatives. Experience with the American Express (AMEX) ecosystem is preferred. Strong experience managing end-to-end project delivery using Agile methodologies including Scrum and SAFe. Experience managing integrated project planning, release planning, testing, deployment, operational readiness, and business change. Strong RAID management experience covering risks, issues, assumptions, dependencies, and escalations. Experience delivering technology modernisation, platform transformation, cloud migration, or legacy system decommissioning projects. Strong technical understanding of software development lifecycles, enterprise architecture, systems integration, and technology delivery. Experience working with multiple technical teams and cross-functional delivery squads. Excellent stakeholder management, communication, negotiation, and influencing skills. Experience using Jira, Rally, and Confluence or similar Agile delivery tools. Strong analytical, problem-solving, and risk management capabilities. Experience using automation or AI-enabled tools to improve programme reporting and delivery visibility would be advantageous. Scrum Master (CSM/PSM), SAFe, PRINCE2, PMP, or equivalent project management certifications would be beneficial. To apply, please send your CV by pressing the apply button. Due to high volume of applications, only shortlisted CVs will be contacted. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Hardware Project Manager (Hybrid -2 days per week onsite, Tuesdays & Thursdays) Very Competitive Salary + 32 Days Holiday + Bonus + Share Incentive Plan + Healthcare Scheme + Income Protection + Life Assurance + Flexible Working Hours + 5% Pension Excellent opportunity for an experienced leader to join a growing and innovative R&D organisation, renowned for its supportive culture and investment in cutting-edge product development. This company is a well-established, international technology specialist developing advanced test and measurement solutions used by telecoms and network operators across the globe. With continued growth in product portfolio and capability, this is an ideal time to join and make a real impact on the future success of the business. In this role you will lead multi-disciplinary Engineering teams in the delivery of next-generation hardware and software solutions. You will be responsible for planning, budgeting and executing product development projects, working closely with Product Management to shape the roadmap and reporting progress to senior stakeholders. This is a fantastic opportunity for a Project Manager to influence product direction and help shape the next generation of innovative solutions. The Role: Lead Electronics, Mechanical and Software Engineering teams through the product development lifecycle Plan, budget and manage complex new product introduction projects Work closely with Product Management to define and refine product requirements and roadmap Provide leadership, direction and support to Engineers, including line management responsibilities The Person: Degree in Electronics, Software Engineering or related subject Strong project management experience delivering combined hardware and software products Proven ability to organise, prioritise and deliver in a dynamic environment Demonstrates a pragmatic and commercially aware approach to decision making Reference Number: BBBH273611 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Salesforce CRM/nCino Core Banking Platform Lead Our Client is bank based in the City of London who are looking to recruit a Core Banking Lead for the Salesforce CRM nCino Patform. You will have at least 5 to 7 years experience at expert level of working with a Core Banking system and ideally with Salesforce/nCino core banking platform. The position will report to Head of Software Engineering for Core Banking Systems at the bank. Additionally, you will be responsible for managing a team of 15 software developers, some on-shore and some off-shore to ensure a smooth delivery of projects across different global regions. Role Description This full-time Salesforce CRM/nCino Core Banking Platform Lead role is a hybrid position based in London, with flexibility to work from home part of the week. The role involves leading the design, configuration, and optimization of Salesforce CRM and the nCino core banking platform to support business and client requirements. The Lead will translate stakeholder needs into scalable solutions, manage the product backlog, and coordinate with technical teams to deliver enhancements, integrations, and releases. Day-to-day responsibilities include gathering and analyzing requirements, overseeing implementation and testing, ensuring data quality and compliance, and resolving platform-related issues. The individual will also provide guidance and training to users, collaborate with sales and relationship teams to improve customer journeys, and drive continuous improvement across CRM and banking processes. Qualifications Strong Customer Relationship Management (CRM) skills, including hands-on experience with Salesforce and understanding of nCino or similar core banking platforms. Advanced Analytical Skills to interpret business requirements, analyze data, and design effective process and system solutions. Excellent Communication skills for engaging stakeholders, documenting requirements, presenting solutions, and supporting change management. Proven Project Management experience in planning, prioritizing, and delivering platform enhancements and integrations in a structured, timely way. Experience in banking or financial services, particularly in lending or core banking operations, is highly desirable. Familiarity with agile delivery methods, system integration concepts (APIs, data flows), and testing best practices. Bachelor's degree in information systems, computer science, business, or a related field, or equivalent professional experience. Salesforce and/or nCino certifications are a strong advantage. You will be lead the software development team to produce technical solutions design. Collaborate with the Offshore developers to manage distributed delivery, ensuring clarity in requirements, timelines, and quality expectations. Act as the onshore escalation point for delivery issues and blockers. Break down high-level designs from the technical solution design/review group into actionable development tasks. Ensure onshore development follows best practices and coding standards. Conduct code reviews and provide technical guidance to developers. Work closely with Stakeholders as the primary onshore interface for business analysts, product owners, and QA teams. Serve Participate in requirement walkthroughs, sprint planning, and demos. Ensure business expectations are clearly communicated to offshore teams. Manage and coordinate development environments. Support deployment planning and execution in collaboration with the Offshore team and release managers. Encourage the use of Agile/Scrum practices and continuous improvement. Ensure thorough unit testing and documentation of deliverables. Support integration testing and UAT cycles, coordinating with offshore QA resources. The position is 3 days per week in the office in the City of London. The salary for this role will be in the range £80K - £90K. Do send your CV to us in Word format along with your salary and availability.

Service Desk Manager London - (4 days On-site, Friday WFH) £50,000 - £65,000 + 25 Days Holiday + Career Progression + Pension Are you an experienced Service Desk Manager from an IT Managed Service Provider environment looking for a pivotal leadership role where you can shape the future of a growing service operation, develop high-performing teams, improve processes, and have a direct impact on client satisfaction and business success? This is a fantastic opportunity to join a growing and ambitious business where the Service Desk sits at the heart of the operation. Reporting directly to the Managing Director, you will be responsible for driving service excellence, developing team capability, implementing best practice processes, and ensuring the highest levels of customer satisfaction. You will lead the ongoing development of the Service Desk function, overseeing service delivery performance, SLA management, reporting, customer relationships, and continuous improvement initiatives. This role will also play a key part in the implementation and growth of a 24/7/365 support operation. The ideal candidate will have previous experience managing a service desk within an MSP environment or a proven background in customer service leadership. You will possess strong organisational skills, excellent stakeholder management abilities, and sufficient technical understanding to challenge, mentor, and develop service desk engineers while driving service improvements. Offering excellent progression opportunities and the chance to influence business-wide service delivery strategy, this is an ideal role for a driven, customer-focused leader who thrives within a fast-paced environment. The Role: Manage and develop the Service Desk team, processes, and performance Oversee SLA management, reporting, service reviews, and customer satisfaction Implement and maintain ITIL-aligned processes and best practices Drive continuous improvement, automation, and operational efficiency Lead onboarding of new clients and build strong stakeholder relationships Support the development of a 24/7/365 service operation The Person Previous Service Desk Management experience within an MSP environment, or strong customer service management background Good technical understanding of IT support environments Experience with ITIL processes and service delivery best practices Knowledge of ISO9001 and ISO27001 standards advantageous Strong leadership, communication, and stakeholder management skills Highly organised, proactive, and capable of thriving under pressure Reference Number: BBBH277133 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Piloter les projets techniques et clients, depuis la définition du besoin jusqu'à la mise en service. Préparer et coordonner les déploiements en France et à l'international. Superviser les installations, essais, recettes clients et opérations de qualification. Coordonner les équipes internes, fournisseurs, partenaires et sous-traitants. Organiser le support technique, la maintenance, le SAV et le traitement des incidents. Suivre les actions correctives, produire le reporting et capitaliser sur les retours d'expérience. Environnement technique Systèmes industriels complexes associant logiciel embarqué, électronique, mécanique et optronique. Intégration, validation, qualification, cycle en V et bancs d'essais. Environnement de test et de diagnostic pouvant inclure Python, C/C++ et LabVIEW.

Contexte de la mission : Au sein du centre d'excellence logiciel de l'un de nos client acteur du secteur de la défense, vous participez au développement de modules logiciels du combat collaboratif afin de contribuer à leur mise en oeuvre opérationnelle. Vous intervenez sur la conception, l'intégration et l'évaluation de solutions algorithmiques au sein d'environnements de simulation avancés, en lien avec des problématiques de modélisation, de représentation 3D, d'exploitation cartographique et de comportement opérationnel. Responsabilités : - Concevoir et développer des innovations algorithmiques en C, C++, Java et Python ; - Participer à la modélisation et à la configuration de plateformes de combat terrestre simulées ; - Concevoir et développer des algorithmes de comportement au sein de simulateurs constructifs ou immersifs développés en C++ et Java ; - Concevoir et développer des interfaces immersives en C# et C++ ; - Développer des outils d'analyse et d'exploitation des résultats de simulation, notamment sur des approches orientées données ; - Appliquer les bonnes pratiques de développement logiciel afin de garantir la maintenabilité, la robustesse et l'évolutivité du code ; - Contribuer aux activités de conception logicielle et de modélisation UML dans le cadre de projets innovants.