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Permanent

Job VacancyApplication Support Analyst with 2nd and 3rd Line

Nexus Jobs Limited
Published on

£35k-40k
Cambridgeshire, United Kingdom
Application Support Analyst 2 and 3Line Our Client an international company a looking to recruit an Application Support Analyst with experience of 2 and 3 line support. The main responsibility for providing day to day operational support for the Clients Application Portfolio, through the effective use and management of incident, requests and problems. You will be responsible for the regular monitoring and maintenance of the application portfolio. In addition you will provide appropriate SharePoint expertise, in terms of support, content management and development of sites, services and functionality. Responsibilities Provide 2 and 3 line support for the Clients application portfolio Monitor application systems, identifying performance trends and taking action when necessary to stop problems arising Liaise with 3 party suppliers, ensuring issues are escalated and dealt with as necessary and to SLA Manage all system access requests Own application/system documentation and the data repository that holds that information (i.e. SharePoint) Provide technical support to the application architect and project services as required for project deliverables Ensure that pro-formas are completed and submitted and track delivery Provide test support for new and enhanced systems/applications Responsible for Change Management process, ensuring that changes are managed, roll-back plans are in place and that they are appropriately scheduled and approved Owns Configuration Management process Responsible for scheduled maintenance and capacity planning Ensure that security, compliance and legislation is considered in all aspects of the role and associated processes Responsible for the development and maintenance of the Clients data warehouse Run reports and conduct analysis in-line with Business/Management requirements Responsible for the provision of performance information, ensuring timely, accurate reports are provided to the necessary parties Work with the Application Architect and Project Services to ensure that data/information analysis and reporting is considered in the development of new and enhanced systems design to ensure consideration is given to the linking, matching and cleansing of data across systems. Experience Proven experience working in 1 and 2 line support role Experience of working with ITIL processes within an organisation, in particular, incident, request, change and problem Management Experience working in a customer facing technical role Proven experience working with and managing 3 party suppliers Experience managing assets, both hardware and software Knowledge and understanding of the application portfolio Excellent team working and interpersonal communication skills Exceptional oral and written communication skills Good team player and collaborative Ability to work on own initiative and with minimal supervision Technical background in application support and maintenance The position will be based in Peterborough. The salary for this role will be in the range £35K - £40K. Please do send your CV to us in Word format along with your notice period and availability.
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Contractor

Contractor job[FBO] Technicien support niveau 1 - Lyon - 1952

ISUPPLIER
Published on

8 months
100-180 €
Lyon, Auvergne-Rhône-Alpes
Contexte de la mission Mission principale : Assurer le support technique de premier niveau auprès des utilisateurs internes et externes, en garantissant la résolution rapide des incidents et la qualité du service conformément aux procédures client. Responsabilités : Réceptionner et enregistrer les demandes (incidents et requêtes) via téléphone, mail ou outil de ticketing. Diagnostiquer les problèmes techniques de niveau 1 (matériel, logiciel, réseau basique). Appliquer les procédures standards pour résoudre les incidents ou escalader vers le niveau 2 si nécessaire. Assurer le suivi des tickets jusqu'à leur clôture et informer les utilisateurs. Maintenir la base de connaissances (FAQ, procédures). Respecter les SLA (Service Level Agreement) et les normes de sécurité client. Compétences requises : Techniques : Connaissance des environnements Windows (poste de travail, Active Directory). Notions de réseau (TCP/IP, VPN). Maîtrise des outils bureautiques (Office 365). Utilisation d'outils de ticketing (ex. GLPI). Relationnelles : Sens du service et de la communication. Capacité à vulgariser les termes techniques. Gestion du stress et des priorités. Objectifs et livrables Réceptionner et enregistrer les demandes (incidents et requêtes) via téléphone, mail ou outil de ticketing. Diagnostiquer les problèmes techniques de niveau 1 (matériel, logiciel, réseau basique). Appliquer les procédures standards pour résoudre les incidents ou escalader vers le niveau 2 si nécessaire. Assurer le suivi des tickets jusqu'à leur clôture et informer les utilisateurs. Maintenir la base de connaissances (FAQ, procédures). Respecter les SLA (Service Level Agreement) et les normes de sécurité client.
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Contractor
Permanent
Fixed term

Job VacancyConsultant SAP Functional Lead | Solution Lead (H/F)

QODEXIA
Published on
SAP
SAP S/4HANA

10 days
Ile-de-France, France
QODEXIA est une société de services informatiques implantée en France et en afrique du nord. Partenaire performant, innovant, agile pour aider les entreprises dans leur transforamtion digitale. QODEXIA s'est spécialisée dans le digital, SAP et les nouvelles technologies, accompagne au quotidien les plus grands acteurs de l'industrie, de l'énergie, du Luxe, de la Banque et de l'Assurance sur leurs projets. L'IT est notre passion, les valeurs humaines sont notre capital,c'est de quoi notre ADN est composé Informations mission Démarrage : ASAP Durée : Mission longue - visibilité 1 an minimum Localisation : Télétravail majoritaire avec déplacements ponctuels Dans le cadre d'un programme international de transformation ERP, notre client souhaite mettre en place une solution centralisée de gestion des workflows d'approbation basée sur une hiérarchie opérationnelle commune. Cette plateforme servira de référentiel unique pour la détermination des approbateurs et l'orchestration de workflows transverses couvrant plusieurs domaines métiers (Achats, Supply Chain, Ventes et Finance). Le consultant interviendra en tant que Senior SAP Functional Workflow Consultant / Delivery Coordinator, avec un rôle central dans la coordination fonctionnelle, la conception détaillée et la préparation du déploiement de la solution.
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Contractor

Contractor jobExpert SAP S/4HANA (H/F)

LeHibou
Published on
SAP
SAP S/4HANA

3 months
750 €
Toulouse, Occitania
Notre client dans le secteur Aérospatial et défense recherche un/une Expert SAP S/4HANA H/F Description de la mission : Dans le cadre d'un programme de transformation des systèmes d'information, notre client du secteur spatial recherche un consultant SAP S/4HANA expérimenté afin d'accompagner la migration de son environnement SAP vers S/4HANA. Missions principales Accompagner les équipes dans les différentes phases de migration vers SAP S/4HANA ; Participer au cadrage du projet et à la définition de la feuille de route ; Assurer le pilotage opérationnel et le suivi des actions ; Coordonner les différentes parties prenantes internes et externes ; Contribuer à la gestion des risques et à la sécurisation des jalons du projet ; Accompagner la conduite du changement auprès des utilisateurs ; Participer à la communication projet et à l'adoption des nouveaux processus et outils. Profil recherché Solide expertise SAP S/4HANA ; Expérience confirmée sur des projets de migration ou de transformation SAP ; Compétences en gestion de projet et coordination d'équipes pluridisciplinaires ; Capacité à accompagner les métiers et les utilisateurs dans le changement ; Excellentes qualités relationnelles et de communication. Compétences / Qualités indispensables : SAP, S/4HANA Compétences / Qualités qui seraient un + : Gestion / Cooridnation de projet Informations concernant le télétravail : Oui — 2 jours/semaine
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Premium Job
Permanent

Job VacancySenior Data Analyst with SQL Server SSIS and Network Engineering

Nexus Jobs Limited
Published on
LAN
Microsoft Power BI
Microsoft SQL Server

£60k-75k
SW1V 1SW, London, England, United Kingdom
Senior Data Analyst with SQL Server SSIS and Network Engineering Our Client a bank based in Central London is seeking a highly motivated Data Analyst to play a key role in building and maintaining a robust digital data infrastructure. This position supports data users across the business, ensuring high-quality data extraction, reporting, and analytics capabilities. Working closely with the IT Manager and various business units, you will help strengthen compliance and regulatory risk management through effective management information (MI) reporting and analytical insights. The Client would ideally like you to have experience of Network Engineering in addition to the Data Engineering skills. Must have at least 7 to 10 years solid Data Engineering experience and ideally 1 to 2 years Networking Engineering and Support experience. Ideally have the following skills LAN/WAN Administer, maintain, and optimize Windows and Linux server environments. · Manage VMware virtualized infrastructure (vSphere 8 and above). · Oversee enterprise backup and disaster recovery solutions using Veeam Backup & Replication. · Manage Veeam ONE monitoring and Veeam Recovery Orchestrator (VRO) environments. · Administer endpoint security and encryption solutions, including Symantec Endpoint Protection (SEP) and Symantec Endpoint Encryption (SEE). · Support endpoint DLP, SIEM, and security monitoring tools (e.g., Splunk, Tenable). · Manage patching processes using Manage Engine Patch Manager Plus. · Support Microsoft 365 services and related cloud technologies. The candidate must have strong technical expertise in Windows/Linux, VMware, Microsoft 365, networking, cybersecurity, and infrastructure management who also enjoys solving complex challenges and driving operational excellence Responsibilities Develop, maintain, and enhance the Branch's digital data infrastructure to ensure reliability and accessibility. Deliver accurate and timely data extraction, MI analysis, and reporting to support operational, compliance, and regulatory needs. Work collaboratively with IT and business departments to understand data requirements and provide analytical support. Explore, evaluate, and propose new technologies/tools to improve data management, governance, and reporting efficiency. Ensure data integrity and support the implementation of best practices in data governance. Assist in identifying and managing data-related risks, supporting the Branch's compliance and regulatory frameworks. Must have: Strong analytical skills with experience in data extraction, transformation, and reporting. Proficiency in SQL Server, data visualisation tools (e.g., Power BI, Tableau), and data management technologies. Understanding of data governance, regulatory reporting, and compliance requirements (banking/financial sector experience a plus). Excellent problem-solving skills and attention to detail. Ability to collaborate effectively with cross-functional teams and communicate complex information clearly. Coming from an IT support function is a bonus Data Analysis and Management  Maintain and develop SSIS packages  Perform ad-hoc data extraction and analytics based on requirements from business  Develop data visualization for business  Work with business to enhance the data available to the data warehouse  Assist in testing reporting solutions developed by external vendors  Support and maintain the generation of internal MI reports  Support and advise the business on data related matters and automation possibilities  Any other responsibilities / tasks as assigned by the Head of IT from time to time Business Performance  Support the department's operations as and when needed and any other tasks assigned by the business stakeholders.  Work with the Managers to ensure the business is in compliant with applicable rules and regulations that falls within the department's remit.  Work with the business to ensure timely submission of relevant department's reports  To adhere and follow all applicable Bank/Group policies and procedures. Data accuracy and ownership duties  To ensure all data worked on and or/shared with internal/external clients are accurate.  Escalate any data issues to the business promptly and without delays.  Ensuring any data sharing requests are discussed with business/DPO so that prior authorization is given and follows GDPR / department's SOPs. Regulatory Compliance duties Comply with all applicable individual conduct rules (especially the FCA Conduct Rules, Regulations, Bank policies and procedures and the banking Compliance. Technical/Functional skills - Knowledge in SQL query is essential - Working experience in administration and development with SQL (experience with SQL Server and SQL Server Integration Service is preferred) - Experience in working with data visualization tools such as Power BI - Experience in working with scripting language such as VBA and Python - Experience working with Power Automate is a plus - Required understanding of the business and business units Personal skills (Soft Competencies [Core/Leadership]) - Personal integrity and ethics - Good judgment in enabling the provision of sound advice on regulation and practice, proactive management of compliance and regulatory risk You will have at least 7 to 10 years' relevant experience working in the data field, preferably in an established bank or financial institution. Qualifications (Basic Degree/Diploma) Bachelor's Degree or Professional Qualification in the relevant discipline (Degrees in Statistics, Information Systems, or similar) This is an exciting position within a bank with interesting projects based in Central London. The salary for this position is in the range £60K- £75K. Please do send your CV to us in Word format along with you salary and availability.
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Permanent

Job VacancyData Analyst

Nexus Jobs Limited
Published on

£40k-45k
Holborn, England, United Kingdom
Data Analyst - Holborn London Our Client is looking to recruit a Data Analyst with at least 5 years proven experience. As a Data Analyst you will ensure that all data is processed and quality assured so that it can be analysed through appropriate systems with a view to the production of reports that can assist the Client services and other stakeholders make effective decisions and support the assessment of indicators and other business intelligence processes.. Key responsibilities: Day to day implementation and overview of the business's data strategy to ensure that organisational data is systematised with a view to optimising business intelligence and decision-making. Clear knowledge of all the data sources within the organisation, including the CRM and other information systems, and ability to work on those sources either individually, together or identify new sources that can inform effective operation. Knowledge of all relevant procedures to ensure that optimal data is used, including the cleaning, analysis and processing of data. Putting in place effective and robust systems of quality to ensure the highest integrity of data. Working with the IT department on data analysis, including developing key formulas, working with APIs and data mining, particularly through appropriate relational and other data bases, with a view to extracting the information that is needed for the growth of the organisation. Enabling the effective and accurate production of all reports, visuals, dashboards and other outputs to allow different parts of the organisation to make better individual and collective decisions. Facilitating the transformation of data to information and knowledge, and helping the different parts of the organisation to share such information and knowledge so as to maximise collaboration and the aims of the organisation. Supporting business intelligence so that the decisions are underpinned by key, effective and relevant data. Enabling the organisation to measure key performance and other indicators and score carding, and contributing to the development of metric and indicator-based systems that allow for integration and a system of continuous improvement. Collaborating with all departments including the IT department, education and training, marketing and policy and research on data usage. Minimising all data risks, security breaches, financial and other risks and working with relevant services to ensure that data is handled in a way that is compliant with relevant legislation and other frameworks. Furthering a data culture that enables the organisation to meet the needs of its stakeholders, both nationally and internationally, including its members. The following skills are Essential: Relevant higher education qualification in data analysis, including programming languages such as Python and SQL. Substantial experience working in data analysis within an organisational setting. Excellent problem solving, analytical and business intelligence skills, especially working with large datasets. Excellent written and verbal communication skills in the English language. Ability to manage multiple projects adhering to logistics, timescales and deadlines. IT literate and experience of using MS Dynamics and Office (including Word, Excel and Outlook). Experience of using visualisation tools such as PowerBI. The Client is based in Holborn London. The salary for this role will be in the range £40K - £45K. Do send your CV to us in Word format and include your salary availability.
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