Problem Manager - Remote - Outside IR35 Must have an active SC Clearance The role covers Problem Records, Known Errors, Workarounds, trend analysis, Post Incident Reviews and continual service improvement. This position is suited to an experienced Problem Manager with strong IT service management expertise who is comfortable working across technical teams, customers and senior service stakeholders. Problem Manager Responsibilities Own and manage the end-to-end Problem Management process and associated governance. Lead Root Cause Analysis (RCA) investigations into major, recurring and complex incidents. Coordinate technical and service teams to identify underlying causes of service issues. Create, maintain and manage Problem Records throughout their lifecycle. Identify and document Known Errors and appropriate Workarounds. Develop and track corrective and preventative actions through to completion. Analyse incident trends and recurring service issues to identify potential problems before further disruption occurs. Lead Post Incident Reviews (PIRs) and ensure agreed actions are documented and completed. Drive continual service improvement initiatives based on problem trends, RCA findings and lessons learned. Ensure lessons learned are captured, communicated and embedded across relevant service teams. Produce clear Root Cause Analysis reports for customers, leadership and service teams. Work closely with Incident Management, Change Management, technical resolver groups and service stakeholders to improve service stability. Problem Manager Skills and Experience Strong experience working within Problem Management in complex IT service environments. Proven experience owning and governing the Problem Management lifecycle. Strong Root Cause Analysis (RCA) experience. Experience leading Post Incident Reviews (PIRs) following major or recurring incidents. Experience creating and managing Problem Records and Known Error Records. Strong understanding of Known Error Management and the development of operational Workarounds. Experience producing and managing Corrective Action Plans and Preventative Improvement Plans. Strong incident trend analysis and recurring problem identification experience. Experience driving continual service improvement and preventative action initiatives. Strong understanding of IT service management processes and the relationship between Problem, Incident and Change Management. Experience producing RCA reports, service improvement documentation and lessons learned. Strong stakeholder management and communication skills across technical teams, customers and senior leadership. Strong analytical and problem-solving skills with the ability to coordinate multiple technical teams through complex investigations. ITIL knowledge and experience within an ITIL-aligned service environment would be highly advantageous. To apply, please send your CV by pressing the apply button. Due to high volume of applications, only shortlisted CVs will be contacted. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.
Bid Manager Gloucester £45,000 - £52,000 + Holidays + Pension + Progression Are you an organised and detail-focused Bid Manager with experience managing bids, proposals or tenders from start to finish? Are you confident coordinating technical, commercial and sales teams to deliver high-quality submissions? This is an excellent opportunity to join a leading international telecommunications and technology organisation, where you'll manage strategically important bids across Defence, Government, Transport and Utilities. In this role, you will coordinate the complete bid process, from the initial opportunity stage through to submission, deal review and post-bid activity. You'll work closely with Sales, Subject Matter Experts, Commercial Leads and Technical Leads to develop compelling written and financial submissions across a broad portfolio of network solutions and services. The ideal candidate will have experience managing bids within telecoms, technology, infrastructure, the public sector or another services-led environment. They will be commercially aware, highly organised and confident managing multiple stakeholders, requirements and deadlines. Experience with Crown Commercial frameworks and an APMP qualification would be advantageous. The Role: Coordinate bids from the initial opportunity stage through to submission and post-bid activity Work with sales, commercial and technical teams to develop high-quality written and financial responses Manage requirement matrices, cost reviews, deal reviews and bid governance processes Monitor bid progress, coordinate reviews and ensure actions, decisions and changes are recorded Support presentations, win-and-loss reviews and continuous improvement across future submissions The Person: Experience managing or coordinating bids, proposals or tender activity from start to finish Strong project coordination, organisational and attention-to-detail skills Confident working with cross-functional sales, commercial, technical and operational teams Commercially aware and able to interpret customer requirements and financial bid information Eligible to obtain UK Security Clearance and NPPV3 clearance; APMP or equivalent qualifications are desirable Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
