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ServiceNow Platform Administration & DevelopmentAdminister and maintain the ServiceNow platform within the ITSM landscape. Manage user access, security controls, instance configurations, branding, and performance optimization. Design,develop, andenhanceITSMprocesses,including:Incident Management Problem Management Change Management Request Management Knowledge Management Service Catalog Build and optimize workflows, automations, scripts, and platform customizations to support business needs. Ensure platform stability, upgrade readiness, and participation in release planning and risk mitigation activities. CMDB Management & Data QualityLead the design, population, maintenance, and continuous improvement of the CMDB. Ensure alignment with the Common Service Data Model (CSDM). Define and maintain data quality standards, governance controls, reconciliation processes, and certification activities. Drive the accuracy, completeness, and consistency of configuration data across infrastructure, cloud, application, and third-party sources. Integrations & Data IngestionDesign, implement, and maintain integrations between ServiceNow ITSM/CMDB and external systems. Workwith:MID Servers Cloud platforms Monitoring solutions ITOM tools Third-party applications and vendors Develop andmaintain:Import Sets Transform Maps Business Rules Script Includes REST APIs SOAP APIs Troubleshoot and optimize integration flows while ensuring maintainability and reliability. Collaborate with cross-functional teams to improve data exchange and platform efficiency. Data Governance & Service ModelingPromote best practices for data quality and stewardship. Implement validation controls, reconciliation rules, and governance processes. Support and drive adoption of the CSDM framework to ensure consistent service modeling and data usage across ITSM processes. Collaboration & Continuous ImprovementPartner with Infrastructure, Cloud, Security, and DevOps teams to align service models and improve data quality. Contribute to architecture discussions, technical standards, and platform best practices. Mentor and support junior ServiceNow administrators and developers. Produce and maintain technical documentation, operational procedures, and implementation guidelines.

Role Overview The Data Engineer is responsible for designing, building, and operating scalable, reliable, and secure data pipelines and data platforms that power digital products, analytics use cases, reporting, and data-driven services. Acting as a key contributor within cross-functional delivery teams, the role collaborates closely with Product, Backend, Frontend, Architecture, Data Analytics, and platform teams to deliver trusted data assets across ingestion, transformation, storage, and access layers. At Supervising Associate level, the role leads complex data engineering delivery, sets technical direction and strengthens team capability across initiatives. Key Responsibilities Lead technical delivery across complex data workstreams: Make design decisions and resolve cross-platform dependencies, governance risks, and escalations. Mentor engineers, enforce engineering and data standards, and drive improvements in architecture, quality, lineage, security, observability, cost, and technical debt management. Data Pipeline & Platform Delivery Design, implement, and maintain batch and streaming data pipelines using Python and modern data engineering frameworks. Build reliable ingestion and transformation processes from internal and external data sources, including APIs, databases, files, and events. Develop reusable data processing components and frameworks following software engineering best practices. Data Quality, Reliability & Observability Implement data validation, quality checks, and monitoring to ensure accuracy, completeness, timeliness, and trustworthiness of data. Write clean, testable code with unit and integration tests for data pipelines and processing components. Instrument pipelines with logging, metrics, alerts, and operational monitoring. Performance, Scalability & Architecture Optimize data processing performance, storage layouts, query efficiency, and platform resource usage. Design pipelines for scalability and resilience using retries, idempotency, checkpointing, and backpressure patterns. Apply partitioning, caching, and parallelization strategies where appropriate. Security, Governance & Continuous Improvement Implement secure data handling practices, including access controls, encryption, secrets management, and compliant data processing. Ensure alignment with enterprise, regulatory, privacy, data classification, retention, and lineage requirements. Support audits and data governance processes where required. What success in this role will look like Demonstrates successful leadership of complex data delivery, stronger engineering capability and consistent adoption of platform, quality and governance standards. Reliable delivery and operation of scalable data pipelines and data platform components. Trusted data assets with strong accuracy, completeness, timeliness, and observability controls. Clean, testable, documented, and maintainable Python and SQL-based data engineering solutions. Effective support for incidents, troubleshooting, root-cause analysis, and durable remediation. Provide mentorship and guidance to less experienced team members. Qualifications & Experience Bachelor's or Master's degree in Computer Science, Software Engineering, Data Engineering, Information Technology, or a related field. Professional experience building data pipelines and data platforms using Python. Strong experience with SQL and data modeling concepts, including dimensional, normalized, analytical, or lakehouse patterns. Hands-on experience with relational and analytical data stores, such as PostgreSQL, SQL Server, data warehouses, or data lakes. Experience with CI/CD, automated testing, and code reviews for data workloads. Expertise on cloud platforms, with Azure/Fabric, and relevant data services. Work effectively as part of a team, contributing to collective success while remaining open to feedback and coaching from more experienced colleagues. Strong understanding of data security, access control, observability, and production support practices. 7+ Years of Experience are required.

PMO - Exit Support Specialist Must have an Active DV Clearance You will work closely with Programme Managers, PMO teams, commercial teams, and operational stakeholders to deliver effective transition, knowledge transfer, and contract closure activities. The position is ideal for an experienced PMO professional with strong coordination, governance, and stakeholder management skills who thrives in fast-paced programme environments. PMO - Exit Support Specialist Responsibilities Support the planning, coordination, and delivery of programme and contract exit activities. Maintain and track exit plans, milestones, risks, issues, dependencies, actions, and decisions. Coordinate knowledge transfer, documentation handover, asset tracking, and service transition activities. Monitor progress against exit schedules and provide reporting to programme leadership. Support governance forums and ensure compliance with contractual and organisational requirements. Coordinate onboarding and offboarding activities associated with programme transition. Track financial, commercial, and contractual obligations throughout programme exit. Support audit, assurance, and evidence gathering activities. Contribute to continual improvement of PMO governance and transition processes. PMO - Exit Support Specialist Skills and Experience Proven experience within a PMO, Programme Support, or Project Coordination role. Strong planning, scheduling, and progress tracking capability. Experience with PMO governance, reporting, and programme controls. Strong RAID, dependency, and action management experience. Experience coordinating knowledge transfer and documentation activities. Excellent stakeholder engagement and communication skills. Strong analytical, organisational, and problem-solving abilities. Ability to manage multiple priorities within fast-paced delivery environments. Advanced Microsoft Excel, PowerPoint, SharePoint, and PMO toolset experience. Proactive, adaptable, resilient, and customer focused with excellent attention to detail. To apply, please send your CV by pressing the apply button. Due to high volume of applications, only shortlisted CVs will be contacted. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Mandatory experience required for this role includes: - Advanced Mobile Network RAN optimization/planning and RAN Performance knowledge. - Ability at making decisions in ambiguous situations using incomplete information. - Produce clear and effective communication both written and verbal to justify actions and drive business decisions. - Experience of Huawei/Ericsson/Nokia Performance counters and parameters. - RAN vendor alarm data diagnostic - Working in a live operational environment Preferred experience: - Drive survey analysis - Coverage predictions and analysis using Attoll planning system - Crowd datasets to measure actual coverage levels and serving cells. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

ServiceNow Test Roles Manager / Analyst Location: Preston, UK | Hybrid - 70% remote, 30% onsite Duration: 3 intial months contract Day rate INSIDE IR35 Analyst £411.70 - Manager £550+ SC Cleared Role Description: Role & Responsibilities The candidate should have experience in the following areas: * Experience operating within SIAM/OI environments and working with ServiceNow ITSM processes, including Incident, Major Incident, Problem, Change, Request, Knowledge and CMDB management. * Proven experience supporting Service Transition, conducting Operational Readiness Reviews (ORR), readiness assessments and supporting Early Life Support (ELS) activities. * Ability to develop and govern Test Strategies, Test Plans and support Verification & Validation (V&V) activities across cross-functional teams. * Experience facilitating workshops, leading Test Readiness Reviews (TRR), managing stakeholders and supporting governance forums and boards. * Strong supplier, stakeholder and cross-functional coordination skills, with the ability to drive delivery and readiness outcomes across multiple teams. Working Arrangements * Hybrid working model. * Travel to client sites will be required on an as-needed basis. * The resource should be flexible and capable of supporting additional workstreams ( OAT / XP etc) as the programme evolves and grows. Please share latest CV LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Technical Transformation Lead Must have an Active DV Clearance Working within the customer Design Authority, you will provide technical governance, establish engineering standards and ensure technical solutions and artefacts meet agreed quality and assurance requirements. This is a senior technical transformation position suited to someone with broad engineering knowledge who understands how to improve engineering delivery across complex, multi-supplier environments. Technical Transformation Lead Responsibilities Lead the engineering transformation across a complex MOD technology programme. Develop and maintain the programme engineering strategy, ensuring technical delivery supports agreed cost, quality and timescale commitments. Align cloud, network, infrastructure, workplace, software, support and service management workstreams. Establish consistent engineering processes, standards, governance and lifecycle guidance across technical teams. Work within the customer Design Authority and lead technical governance and assurance activities. Ensure suppliers produce consistent, governed and assured technical designs, documentation and engineering artefacts. Establish a pragmatic delivery approach using Agile, Scrum, SAFe and ITIL principles where appropriate. Support the transition from programme delivery into a stable, ITIL-aligned live service. Define engineering and automation tooling requirements across the programme. Drive improvements across DevOps, CI/CD, Infrastructure as Code and engineering automation. Lead technical teams, suppliers and the Engineering Community of Practice. Influence senior customer, programme, architecture, engineering and supplier stakeholders. Technical Transformation Lead Skills and Experience Significant experience in senior engineering, architecture or technical transformation leadership roles. Broad technical knowledge across cloud, platforms, infrastructure, networks, workplace technologies, software engineering or service operations. Strong experience of engineering governance and working within Design Authority environments. Experience implementing or improving engineering processes and standards across multiple technical workstreams. Experience delivering complex cloud, infrastructure, platform, engineering or DevOps transformation programmes. Strong understanding of Agile and ITIL delivery within complex enterprise technology environments. Experience with DevOps, CI/CD, Infrastructure as Code and automation. Experience leading technical teams and managing complex supplier relationships. Strong senior stakeholder management with the ability to influence customers, architects, programme leadership and suppliers. Experience within MOD, Defence, secure government or similarly regulated technology environments. SAFe experience is strongly desirable but not essential. Strong understanding of transitioning complex technology programmes into ITIL-aligned live service operations. To apply, please send your CV by pressing the apply button. Due to high volume of applications, only shortlisted CVs will be contacted. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Notre client dans le secteur Assurance recherche un/une AI Transformation Manager H/F Description de la mission : Job Profile – AI Transformation Manager Job Description To accelerate its AI & Digital Transformation, the organization is looking for an AI Transformation Manager who can turn strategy into concrete impact. Reporting to the Global Head of AI & Automation, the role is responsible for shaping, steering and scaling a group-wide AI Business Transformation Program, ensuring AI becomes a real driver of productivity, growth and operational excellence across all markets. This role combines strategic thinking with hands-on execution, turning high-level ambitions into clear initiatives, governance processes, KPIs and real adoption. The position works closely with Business Units, Group Functions and technical teams to identify high-impact opportunities, prioritize the most relevant initiatives and ensure that AI is deployed ethically, securely and in compliance with internal standards. The role also acts as a connector, orchestrator and catalyst, enabling countries and functions to adopt AI at scale while bringing visibility, alignment and discipline to the transformation roadmap. What you will do Group-wide Governance & Steering • Establish and run effective governance to ensure alignment across international markets and clear decision-making for AI adoption • Coordinate with IT, Security, Legal, Risk, HR and Strategy to embed AI into broader group processes Opportunity Discovery & Business Case Mastery • Work with Business Units to run structured discovery on AI use cases and assess their business value • Build strong business cases, define KPIs and help teams turn abstract ideas into actionable initiatives • Support countries in moving from successful pilots to full-scale enterprise deployments, sharing reusable assets and best practices AI Compliance & Risk Management • Establish and cascade processes and monitoring tools to ensure AI development complies with EU regulations and internal guidelines • Monitor the implementation of safety, security and ethical standards across international markets Performance Tracking & Reporting • Track adoption and value creation of flagship AI programs globally • Build dashboards and reports for senior management to communicate progress, ROI and key challenges clearly Cultural Transformation & Future-Proofing • Promote success stories and share learnings to foster a strong internal AI community • Monitor emerging AI trends and advise leadership on potential disruptions or strategic opportunities What you will bring Who You Are • Strong stakeholder management with proven ability to coordinate cross-functional teams toward a common goal • Ability to translate ambiguous business challenges into robust, secure and scalable AI opportunities with a concise, outcome-oriented style • Comfortable in fast-paced environments and able to simplify complex concepts for diverse audiences • Comfortable in a multicultural environment with C1 English proficiency Your Professional Toolkit • Master's degree in Business, Engineering, Mathematics, Physics, or a related quantitative field • 5+ years of experience in Strategy, Data, AI or Digital Transformation • Solid understanding of how enterprise AI use cases are shaped and deployed • Familiarity with LLMs, RAG and prompting, with the ability to liaise effectively with engineers • Advanced proficiency in Power BI, Excel and PowerPoint • Familiarity with Microsoft Copilot Studio is a strong plus • Experience in consulting or insurance is a major plus Compétences / Qualités indispensables : AI transformation, AI governance, Business case development, LLMs, RAG and prompting, Power BI, Stakeholder management Compétences / Qualités qui seraient un + : Experience in consulting or insurance; familiarity with Microsoft Copilot Studio Informations concernant le télétravail : Oui — 3 jours/semaine

We are looking for a number of SC cleared Cyber Security Managers to be involved in the planning and implementing of organisation-wide processes and procedures for the management of cyber risk. Responsibilities include: - Provide cyber risk expertise and advice to support the Secure by Design delivery of technology projects and programmes - Undertake cyber security risk assessments, threat assessments, and other risk management activities - Develop and update cyber risk management related policies and frameworks in accordance with regulations and wider organisational and government policies - Advise on cyber risk and validate the effectiveness of risk mitigation measures - Oversee risk management processes, reviewing their efficiency and effectiveness, and recommending improvement - Monitoring, triaging, and investigating security alerts on protective monitoring platforms to identify security incidents and perform analysis of security event data - Conduct incident response exercises include red-teaming and threat-hunting, and conduct post-incident reviews - Communicate investigation results and risk mitigations to improve the response to emerging threats and attack Vectors Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Regional Deployment Lead Rate - Negotiable Duration - 12 months Remote Overview We are seeking a Regional Deployment Lead to drive the successful delivery of projects, system implementations, and transformation initiatives across the region. You will be responsible for planning and coordinating deployments, managing stakeholders, mitigating risks, and ensuring business readiness while maintaining operational continuity. Key Responsibilities Lead end-to-end deployment and implementation activities for regional projects and transformation programmes. Develop and manage deployment plans, timelines, milestones, and deliverables. Engage with business leaders, operations teams, and key stakeholders to ensure successful delivery. Identify and manage risks, issues, and dependencies, implementing mitigation plans where required. Support change management, communications, training, and business readiness activities. Monitor project progress and provide regular reporting to leadership teams. Track deployment success metrics and drive continuous improvement initiatives. Ensure compliance with governance, policies, and regulatory requirements. Key Skills & Experience Proven experience leading large-scale deployments, implementations, or transformation projects. Strong project or programme management capabilities. Excellent stakeholder management and communication skills. Experience managing risks, issues, dependencies, and governance processes. Knowledge of change management and business readiness activities. Ability to work across multiple teams and locations in a fast-paced environment. Desirable Experience within operations, logistics, supply chain, retail, or multi-site environments. Project management qualifications such as PRINCE2, PMP, MSP, or Agile certifications. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

CONTEXTE Grand groupe du secteur assurance/prévoyance, engagé dans un plan de transformation pluriannuel (« Plateformisation ») visant l'excellence de la relation client omnicanal et l'amélioration du NPS clients et collaborateurs. La Direction du Digital et de l'Expérience Client et Conseiller pilote la trajectoire fonctionnelle des ambitions métier dans un cadre Agile SAFe. Le besoin porte sur le pilotage d'un projet d'automatisation de la mise à jour des données personnelles (ADRESSE, EMAIL, TELEPHONE) depuis l'espace client vers l'ensemble des applicatifs internes, dans le respect des exigences légales et réglementaires (protection des données personnelles). Objectif cible : livraison d'une solution opérationnelle lors de la release de février 2027. Un profil est recherché pour ce projet (1 personne). RÔLE ET RESPONSABILITÉS PRINCIPALES Phase de Maturation (démarrage – octobre 2026) Affiner le cadrage fonctionnel et technique du projet Organiser et animer le Kick-off avec les parties prenantes (début juillet) Définir les processus cibles et les flux de données ; formaliser les process outils et gestes métier Élaborer le plan projet détaillé (ressources, planning, budget) et identifier les risques potentiels Travailler en étroite collaboration avec l'architecte pour s'aligner sur la trajectoire des systèmes de circulation des données Collaborer avec le Data Owner Personnes (métier) et le Data Steward pour garantir l'adéquation de la solution et la conformité des données Phase de Build (octobre 2026 – février 2027) Piloter la conception, le développement et l'intégration de la solution d'automatisation Coordonner les équipes techniques internes et/ou les prestataires externes Assurer le suivi du planning, du budget et des livrables Organiser et superviser les phases de tests (unitaires, intégration, recette métier) Gérer la communication et le reporting auprès des parties prenantes ; anticiper les contrôles juridiques et de conformité Préparer et coordonner le déploiement et la mise en production de la solution LIVRABLES ATTENDUS Comptes-rendus d'ateliers et de réunions Spécifications fonctionnelles et techniques détaillées Plan projet (planning, budget, ressources) Matrice des risques et plan d'actions associé Stratégie de tests et cahiers de recette Process applicatifs et gestes métier (si besoin) Rapports d'avancement réguliers Documentation technique et utilisateur Plan de déploiement

Vehicle: 4x4 Skills: O&M on BTS/RAN + Microwave experience. Must be a Climber with experience. Main Vendor Equipment: Huawei BTS, Ericsson ERS, Nokia Airscale. Microwave primarily SIAE. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Problem Manager - Remote - Outside IR35 Must have an active SC Clearance The role covers Problem Records, Known Errors, Workarounds, trend analysis, Post Incident Reviews and continual service improvement. This position is suited to an experienced Problem Manager with strong IT service management expertise who is comfortable working across technical teams, customers and senior service stakeholders. Problem Manager Responsibilities Own and manage the end-to-end Problem Management process and associated governance. Lead Root Cause Analysis (RCA) investigations into major, recurring and complex incidents. Coordinate technical and service teams to identify underlying causes of service issues. Create, maintain and manage Problem Records throughout their lifecycle. Identify and document Known Errors and appropriate Workarounds. Develop and track corrective and preventative actions through to completion. Analyse incident trends and recurring service issues to identify potential problems before further disruption occurs. Lead Post Incident Reviews (PIRs) and ensure agreed actions are documented and completed. Drive continual service improvement initiatives based on problem trends, RCA findings and lessons learned. Ensure lessons learned are captured, communicated and embedded across relevant service teams. Produce clear Root Cause Analysis reports for customers, leadership and service teams. Work closely with Incident Management, Change Management, technical resolver groups and service stakeholders to improve service stability. Problem Manager Skills and Experience Strong experience working within Problem Management in complex IT service environments. Proven experience owning and governing the Problem Management lifecycle. Strong Root Cause Analysis (RCA) experience. Experience leading Post Incident Reviews (PIRs) following major or recurring incidents. Experience creating and managing Problem Records and Known Error Records. Strong understanding of Known Error Management and the development of operational Workarounds. Experience producing and managing Corrective Action Plans and Preventative Improvement Plans. Strong incident trend analysis and recurring problem identification experience. Experience driving continual service improvement and preventative action initiatives. Strong understanding of IT service management processes and the relationship between Problem, Incident and Change Management. Experience producing RCA reports, service improvement documentation and lessons learned. Strong stakeholder management and communication skills across technical teams, customers and senior leadership. Strong analytical and problem-solving skills with the ability to coordinate multiple technical teams through complex investigations. ITIL knowledge and experience within an ITIL-aligned service environment would be highly advantageous. To apply, please send your CV by pressing the apply button. Due to high volume of applications, only shortlisted CVs will be contacted. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Cloud FinOps Architect - Remote - Outside IR35 Initially, you will support customer workshops through preparation, attendance, and follow-up activities, with the opportunity to move into a longer-term engagement delivering the full Cloud FinOps strategy. The position is ideal for an experienced Cloud FinOps Architect with strong cloud architecture, financial management, governance, and enterprise transformation expertise. Cloud FinOps Architect Responsibilities Define and maintain the enterprise Cloud FinOps strategy, roadmap, and target operating model. Design governance frameworks, standards, and architectural patterns for Cloud Financial Management. Lead Cloud FinOps transformation and maturity improvement initiatives. Analyse cloud consumption and identify opportunities for rightsizing, Reserved Instances, Savings Plans, storage optimisation, SaaS licence optimisation, and cost reduction. Develop budgeting, forecasting, chargeback, showback, and cost allocation models. Build executive dashboards, KPIs, reporting frameworks, and financial governance controls. Design and govern FinOps tooling and integrations across cloud, ERP, CMDB, ITSM, and business intelligence platforms. Support governance for AI, SaaS, GPU, Machine Learning, and Large Language Model (LLM) consumption. Work closely with Finance, Procurement, Enterprise Architecture, Cloud Engineering, Product Teams, and Technology Leadership to maximise the value of cloud investments. Present cloud financial insights, optimisation opportunities, and strategic recommendations to senior stakeholders. Cloud FinOps Architect Skills and Experience Significant experience in Cloud Architecture, FinOps, Cloud Operations, or Technology Financial Management. Proven experience implementing enterprise Cloud FinOps programmes. Strong experience across Microsoft Azure, AWS, Google Cloud Platform (GCP), and hybrid cloud environments. Strong knowledge of cloud billing models, cloud financial governance, and cloud cost optimisation. Experience developing chargeback, showback, budgeting, forecasting, and cost allocation models. Hands-on experience with FinOps platforms including Apptio Cloudability, CloudHealth, Azure Cost Management, AWS Cost Explorer, and native cloud billing platforms. Experience integrating FinOps tooling with ERP platforms, CMDBs, ITSM platforms, and business intelligence solutions. Strong understanding of FinOps Foundation principles, Cloud Well-Architected Frameworks, Enterprise Architecture, ITIL, and IT Asset Management (ITAM). Experience supporting AI, SaaS, GPU, Machine Learning, and Large Language Model (LLM) cost governance would be highly advantageous. Excellent stakeholder management, commercial awareness, analytical, and executive communication skills. FinOps Certified Practitioner, FinOps Certified Professional, Azure Solutions Architect, AWS Solutions Architect, TOGAF, or ITIL certifications would be advantageous. To apply, please send your CV by pressing the apply button. Due to high volume of applications, only shortlisted CVs will be contacted. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

IT Asset Management (ITAM) Architect - Remote - Outside IR35 You will act as the technical authority for IT Asset Management, designing scalable solutions across Hardware Asset Management (HAM), Software Asset Management (SAM), Cloud Asset Management, CMDB, and ServiceNow platforms. The position is ideal for an experienced ITAM Architect with strong ServiceNow, enterprise architecture, governance, and asset lifecycle management expertise. IT Asset Management (ITAM) Architect Responsibilities Define and maintain the enterprise IT Asset Management strategy and roadmap. Design target operating models for Hardware Asset Management (HAM), Software Asset Management (SAM), and Cloud Asset Management. Lead the architecture and governance of ServiceNow ITAM solutions, including HAM Pro, SAM Pro, CMDB, Discovery, and ITSM integrations. Design scalable integrations between asset repositories, procurement systems, ERP platforms, cloud platforms, and discovery tools. Govern the complete lifecycle of hardware, software, and cloud assets from procurement through to retirement and disposal. Define software licensing strategies, entitlement management, licence optimisation, and compliance processes. Develop governance frameworks, policies, standards, KPIs, reporting, and audit controls. Support software vendor audits and asset compliance initiatives. Collaborate with Infrastructure, Security, Procurement, Finance, Enterprise Architecture, and Service Management teams. Produce architecture documentation, operating models, solution blueprints, and integration designs. IT Asset Management (ITAM) Architect Skills and Experience Significant experience in IT Asset Management (ITAM) architecture and governance. Strong hands-on experience with ServiceNow HAM Pro, ServiceNow SAM Pro, CMDB, Discovery, and ITSM. Experience designing enterprise ITAM operating models and governance frameworks. Strong understanding of Hardware Asset Management (HAM), Software Asset Management (SAM), Cloud Asset Management, and Configuration Management. Experience integrating ITAM platforms with procurement, ERP, finance, cloud, and discovery platforms. Knowledge of Microsoft Azure, AWS, and Google Cloud environments. Strong understanding of software licensing models including Microsoft, Oracle, IBM, SAP, Adobe, and VMware. Knowledge of ISO 19770 and IT Asset Management best practices. Strong stakeholder engagement, workshop facilitation, leadership, and communication skills. Experience producing enterprise architecture documentation, solution blueprints, and governance standards. ITIL Foundation certification required. ServiceNow Certified Implementation Specialist (HAM Pro and/or SAM Pro), TOGAF, IAITAM, or similar certifications would be highly advantageous. To apply, please send your CV by pressing the apply button. Due to high volume of applications, only shortlisted CVs will be contacted. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Head of IT - English and German speaker Our client is an international manufacturing company undergoing rapid growth. As Head of IT, you will ensure the company's IT foundation is secure, reliable, scalable, and able to support rapid international growth. You will own core IT operations, infrastructure, enterprise applications, cybersecurity, workplace technology, and service delivery. Responsibilities : Define and execute the company's global IT roadmap, ensuring stable and scalable technology operations across multiple international locations Own enterprise applications and business systems, including ERP, collaboration platforms, identity management, endpoint management, and future MES integrations Establish and maintain secure, cloud-based infrastructure and workplace technology environments supporting global collaboration and operational continuity Lead cybersecurity, information security, risk management, business continuity, disaster recovery, and compliance initiatives Manage external IT service providers, technology vendors, MSPs, and cybersecurity partners Build and lead the internal IT organization (IT Operations, Service Management, Cybersecurity), defining future sourcing and staffing strategies Establish IT governance, service management processes, SLAs, asset management, and operational KPIs Partner closely with Operations, Supply Chain, PMO, Quality, Finance, and Commercial functions Requirements Professional fluency in English and German Several years of leadership experience in IT, Infrastructure, Enterprise Applications, or Technology Operations, ideally within a manufacturing or industrial environment Strong experience managing enterprise applications, cloud infrastructure, cybersecurity, networks, and global technology operations Experience implementing and supporting ERP environments and business-critical systems Solid understanding of cybersecurity frameworks, IT governance, risk management, and compliance requirements Proven ability to manage external service providers, technology vendors, and outsourcing partners Experience with Microsoft Dynamics, MES environments, or industrial IoT integrations Knowledge of ISO 27001, NIST, TISAX, or similar security frameworks Benefits Competitive, market-aligned compensation Swiss-standard social security, pension, and insurance coverage Hybrid or flexible working arrangements

PMO Planner Must have an Active DV Clearance PMO Planner Responsibilities Develop, maintain, and assure integrated project and programme schedules. Establish and manage baseline plans, milestones, dependencies, and critical paths. Maintain alignment between master programme plans and individual project schedules. Monitor schedule performance, identifying variances, slippage, risks, and dependencies. Produce planning metrics, dashboards, and reporting for governance forums and customer reviews. Support schedule assurance activities, health checks, and internal reviews. Promote planning best practice and ensure compliance with governance and contractual requirements. Support recovery planning and continuous improvement of planning processes, templates, and tools. Provide planning expertise and constructive challenge to Project and Programme Managers. PMO Planner Skills and Experience Proven experience within a PMO planning or scheduling role supporting complex programmes. Strong understanding of programme and project lifecycle planning. Experience maintaining integrated schedules across multiple projects or workstreams. Advanced knowledge of Microsoft Project or equivalent planning tools. Advanced Microsoft Excel with strong PowerPoint and Word skills. Experience using SharePoint and programme document repositories. Excellent analytical, organisational, and problem-solving skills. Strong communication skills with the ability to engage technical and non-technical stakeholders. Highly organised, proactive, collaborative, and delivery focused. To apply, please send your CV by pressing the apply button. Due to high volume of applications, only shortlisted CVs will be contacted. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.