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Job Title: Platform Operations Engineer Location: Hemel Hempstead / Hybrid / Remote Salary: £45,000 per annum Job Type: Full Time, Permanent Shift Pattern: Between 6am to 10pm Monday to Friday Total hours 40 per week. On Call rotation provide 24-hour call support. (Overtime and weekend shifts are a requirement of this position) About The Company: Eckoh is a market leader of Customer Engagement Security Solutions, supporting an international client base from our offices in the U.S. and the U.K. Eckoh is owned by Bridgepoint one of the world's leading private asset growth investors, with over $75 billion of assets under management. About The Role: We are looking for a Platform Operations Analyst to join our 24/7 Platform Operations team, responsible for the performance, stability, and resilience of Eckoh's AWS-hosted SaaS platforms within a regulated environment. This role is centred on cloud operations, incident triage, and service ownership. You will proactively monitor platform health, assess alerts, determine business impact, and drive incidents through to resolution in line with SLAs. Strong analytical thinking is essential - you must be able to quickly interpret technical signals, prioritise effectively, and coordinate the right response. You will have solid experience using Atlassian Jira Service Management, confidently managing ticket queues, owning incidents end-to-end, and maintaining accurate communication throughout the lifecycle. A broad technical foundation across AWS, infrastructure, networking, and security is required, along with experience in telecoms, VoIP, or voice platforms. Above all, you are a calm, customer-focused communicator who can translate technical issues into clear, professional updates and build trust during live service events. Key responsibilities: Act as the primary operational contact within the 24/7 Platform Operations function, owning frontline triage across AWS-hosted SaaS and voice platforms. Proactively monitor platform health, alerts, and service dashboards to identify, assess, and prioritise incidents based on business impact and SLA commitments. Manage tickets end-to-end using Jira Service Management, ensuring accurate categorisation, clear documentation, timely escalation, and structured lifecycle control. Apply strong analytical thinking to diagnose issues across cloud infrastructure, VoIP/telecoms services, and integrated application components. Coordinate with Engineering, Network, Security, and Development teams to drive effective and timely resolution of incidents. Provide clear, concise, and professional communication to clients and internal stakeholders throughout incident and service request lifecycles. Contribute to continuous improvement by identifying recurring issues, documenting knowledge articles, and refining monitoring and triage practices. Key Requirements: Your Profile: Naturally analytical, with a structured and methodical approach to problem-solving and incident triage. Calm and composed under pressure, able to assess impact quickly and make sound decisions in live service environments. Customer-focused communicator who can confidently translate technical issues into clear, professional updates. Operationally minded, with a strong sense of ownership and accountability for service outcomes. Detail-oriented and disciplined, with an appreciation for process and ITIL-aligned ways of working. Comfortable working within a fast-paced 24/7 environment, managing competing priorities with focus and resilience. Technically curious, with a solid foundational understanding of AWS cloud infrastructure. Self-motivated and dependable, able to work autonomously while collaborating effectively across teams. Desired Skills & Experience: 2-4 years' experience supporting AWS-hosted production environments, with working knowledge of Linux fundamentals and cloud-based infrastructure. Exposure to telecoms, VoIP, or voice platforms within a live operational setting. Experience working within an ITIL-aligned environment, with practical understanding of incident and problem management (certification desirable). Confident user of Atlassian Jira Service Management (or similar), managing incidents, service requests, prioritisation, and escalation. Strong first-line diagnostic capability, able to follow runbooks, interpret alerts, and resolve common cloud and infrastructure issues. Clear understanding of when and how to escalate, ensuring well-structured handovers with appropriate technical context. Experience contributing to knowledge bases and improving documentation to enhance operational efficiency. Familiarity with monitoring tools (e.g. Cloudwatch / CheckMK / Splunk / Homer) and interpreting alerts within AWS environments. Solid networking fundamentals and awareness of security best practices in regulated environments. This role offers strong development exposure across AWS cloud operations, voice infrastructure, and incident leadership within the wider TechOPs functions. Company benefits: 25 days holiday and increases with service Excellent Share Incentive Scheme Life insurance Simply Health scheme Access to group Bupa membership scheme Pension scheme Discretionary annual bonus Employee Recognition schemes Free tea, coffee, fresh fruit and snacks Relaxation floor (lunch area, quiet room, pool table, Xbox) Well-being initiatives, such as in-house and Sports Massage Discounted offers Team days and Volunteering events Christmas & summer company events Focused on education and training (conference attendance, higher education sponsorship) Tech Fests Please click the APPLY button to send your CV & Cover Letter for this role. Candidates with experience or relevant job titles of; Senior Developer, Platform Developer, Software Engineer, Platform Engineer, Cloud Engineer, Senior Infrastructure Engineer, Cloud Infrastructure, Cloud Development, AWS Engineer may also be considered for this role.

Senior Solutions Architect Our Client is an international consultancy with over 3000 employees. They are now looking to recruit a Senior Solutions Architect to be based at the Company's Central London Offices. You will extensive and deep Expertise in following Application Development areas: " Expertise in application architecture using modern technologies such as cloud native development, 12 factor Apps, microservices, serverless, API management, Kafka, etc. " Deep knowledge of Microservices, Containers, REST APIs development, API Management tools (e.g. MuleSoft, Apigee), Kafka " Solution architect with broad expertise in wide range of digital technologies in areas of application platform development, web and mobile development, cloud, integration, security, etc. " Application dev experience with at least one of the cloud providers - Amazon AWS or MS Azure " Understanding of distributed computing paradigm and exposure to building highly scalable systems. " Experience with platform modernization and cloud migration projects " Expertise in Agile development methodologies like TDD, BDD, Performance/Load testing etc. " DevOps experience - CI/CD, Test Automation, Containerization - tools and processes " Should be conversant with emerging technologies - chatbots, voice/conversational interfaces, RPA, Machine Learning, etc. " In-depth, hands-on experience in developing web /mobile applications or platform with either Java/J2EE or .NET tech stack and database technologies such as Oracle, MySQL, etc. " Exposure to polyglot programming languages like Scala, Python and Golang will be a plus " Ability to read/write code and expertise with various design patterns " Have used NoSQL database such as MongoDB, Cassandra, etc. " Work on opportunities along with sales, practice, delivery teams through the pre-sales process " Develop customer proposals - solution architecture, pitch decks, estimating solution effort, resourcing and timelines " Translate requirements into solution architecture diagrams, implementation roadmap, delivery approach and other artifacts " Understand business & technology issues /challenges and translate that to modern technology solutions " Engage with business and IT groups to align solution architecture with strategic business direction " Build a trusted advisor relationship with business and technology leaders Stay periodically engaged throughout the entire project lifecycle to ensure ongoing alignment to established solution vision " Bachelors or master's degree in engineering (computer, electronics, etc.) " 20+ years of Solutions Architecture experience (or equivalent enterprise architecture experience) and in customer-facing roles " Vertical domain knowledge in Financial Services will be an advantage " Excellent written and verbal communication skills " Experience in client-driven large-scale application platform implementation projects " Experience and desire to work in a global delivery environment Ability to travel up to 40% " Familiarity with architecture modeling tools. TOGAF experience / certification desired but not necessary " Proven track record of designing / developing scalable solutions at the enterprise level " Demonstrated success in quickly understanding business needs and aligning it to technology solutions " Experience delivering solutions using an Agile / Scrum methodology Strong communications skills (e.g. active listening, requirements elicitation, oral, written, presentation, workshop facilitation, consensus building) The Clients offices as based in Holborn - Central London. The salary for this position will be based on expertise and will be in the range £70K - £100K. Please do send your CV to us in Word format along with you salary and availability.