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Senior Solutions Architect We have a fantastic opportunity to work for a Senior Solutions Architect with at least 5 years proven track record as a Solutions Architect. The role is based in Leeds city centre office which has been designed as a collaborative space supporting hybrid working. You will play a vital part, within your domain of responsibility, supporting the business to understand their technology landscape and how it will assist them is supporting their needs and future vision. You will be decisive in proposing and agreeing solutions within the architecture community and proactively help project teams determine how your solution designs will be implemented by the individual delivery teams and support them through implementation. Lead internal and external teams to deliver the appropriate cost-effective and innovative technology solutions in a variety of technology areas Act as a subject matter expert within your domain of responsibility, as an advocate for the architecture team, and point of contact Match the business requirements to the technology, shaping appropriate solutions across multiple global and market systems Ensure various applications and systems perform to user expectations and are continuously evolved, improved and maintained Contribute to the production of application roadmaps to identify software end-of-life risks and evolve the technology landscape Contribute to assuring designs within the architecture team, supporting peers and mentoring the wider community Contribute to ensuring all IT change is appropriately governed and aligns to application roadmaps and the overall IT Strategy, Standards and Practices Engage actively in business development activities to maintain a holistic view of the portfolio of change, in order to stay current with most effective solutions to address them Experience we need from you: A technology subject-matter expert with expertise in software architecture and design patterns and practices, with significant experience with 'cloud' ecosystems Practical career experience to lead teams and resources in a matrix structure. Able to demonstrate relevant technical capabilities in areas such as mobile application architecture, CRM and other customer technology solutions. Excellent knowledge and practical experience of all phases of a project lifecycle and delivery of IT solutions for a medium or large organisation. Experience of working with international teams preferably within the financial services sector. Excellent communication abilities, both written and verbal, for effective stakeholder engagement as a facilitator, communicator, peer, and mentor. This is a hybrid role – based in Leeds. The salary will be circa £60K - £70K + excellent benefits. Do send your CV to us in Word format along with your salary and notice period.

Director of ERP and CRM MS Dynamics 365 - London Our Client is looking to recruit The Director of ERP and CRM is a senior member of the IT leadership team and reports to the Senior Director of Business Applications. You must have expert level experience of MS Dynamics 365 F & O coupled with MS Dynamics 365 CRM. Must have over 5 years proven track record of working with MS Dynamics 365 F & O coupled with MS Dynamics 365 CRM and ERP applications. They will be responsible for managing MS Dynamics 365 F&O, MS D365 CRM, all associated independent software package integrated to MS D365 F&O and MS D365 CRM and legacy ERP applications (Navision, DataFlo). The successful candidate will have experience working with senior management to collaborate on business objectives and solutions. They must have strong leadership skills to build and manage an effective team of analysts and developers to support the business's systems and reporting requirements. This position will be a key business partner to functions across the organization. Their team will support business application users globally and provide support with local and remote support teams. Responsibilities: Partner with the functional leaders and their organizations to create Dynamics365 F&O and CRM roadmaps. Oversee the successful implementation of the ERP and CRM roadmap and portfolio of projects, either directly or in conjunction with the IT PMO, that is aligned integrated with Company short term and long-term goals Establish and lead the creation of technical SOPs and work instructions Organize and lead a highly technical global team for scale and growth Specify and implement standards, methods, and procedures for inspecting, testing, and evaluating the quality, efficiency, and reliability of business applications Implement CSI's technology risk management framework, including Information security, privacy, and disaster recovery. Foster a culture of trusted partnership, service, and continuous improvement Establish and meet service level commitments to support reliable and efficient daily operations Managing significant capital and operating budgets Lead and coach the ERP and CRM team to their full potential and develop their careers Support and drive process change and communication in line with Dynamics365 F&O and CRM best practice Coordinate and contribute to end-user training, including the development of system documentation and training materials Assist with functional specifications of customizations and integrations required for Dynamics365 F&O and CRM implementations Provide pre-go-live and post-go-live end-user support Serve as the lead MS Dynamics 365 F&O and MS Dynamics CRM technical expert on the development team Take responsibility for the customized unit programming and overall system functionality Work with the Project Managers, Business Analyst and Consultants to understand the business/application requirements of the assigned task Take responsibility for delivering development tasks within agreed budgets and timelines Creation of technical documentation for all customizations and integrations Qualifications: The ideal candidate will have the following qualifications and capabilities: Excellent leadership, management, interpersonal and communication skills. Success managing complex systems implementation projects Functional knowledge of MS Dynamics 365 F&O capabilities for finance, manufacturing, and supply chain Functional knowledge of MS Dynamics D365 CRM capabilities for the prospect to order, marketing, and field service Experience integrating ISVs with D365 Experience with connecting MS Dynamics D365 with Azure data lake Expertise in understanding complex technology & applying it in a practical way to create business solutions Minimum Experience: Bachelors or advanced degree in an analytic discipline such as engineering, economics, or information management Experience designing and presenting IT solutions In-depth knowledge of MS Dynamics D365 F&O and CRM (CE), including LCS, DevOps, BYOD, Dual-Write (DataVerse), RSAT SOX, HIPAA & GDPR knowledge preferred Senior-level application management experience (12+ years) 12+ years of people management 2+ years in a large international company preferred Excellent organizational skills with the ability to balance multiple demands Proven ability to write effective system and process documentation –including business and system requirements, process diagrams, and data flow charts Exceptional customer service skills follow up with clients and team members and takes the initiative to anticipate and solve problems Effective time management skills Ability to communicate effectively with all levels of the business Ability to establish priorities, work independently and proceed with objectives with a minimum of supervision Ability to handle and resolve conflict Salary for this role will be in the range £100K - £150K or $140K - $210K plus benefits. The position will be based in Trumbull CT USA or Kings Cross London – with remote working until the pandemic is resolved. Do send your CV to us in Word format along with your salary and availability.

1. Contexte : Notre client est une société française de capital-investissement indépendante et l'un des leaders mondiaux de l'investissement privé. L'entreprise gère environ 200 milliards de dollars d'actifs à travers le monde. Elle intervient principalement dans trois grandes classes d'actifs : le Private Equity (capital-investissement), l'Infrastructure/Real Assets et la Dette Privée. Comptant plus de 1 000 collaborateurs répartis dans une vingtaine de bureaux internationaux, la société a son siège à Paris. 2. Descriptif du poste Au sein du Pôle applicatif IR&TS de la DSI, l'ingénieur Sénior Azure spécialiste Observabilité Azure et CRM, aide l'équipe CRM, mais également les équipes Infrastructures IT, à comprendre les métriques remontées par le système d'observabilté de la CRM Microsoft (AppInsight et Dynatrace) et de l'écosystème Azure afin de diagnostiquer des problèmes de performance. AppInsight est en place, et Dynatrace est en cours d'implémentation. Le client utilise actuellement un MS Dynamics 365, dont certaines fonctions métier sont implémentées dans des Azure Functions appelées par des pages Angular. Le tout est terraformé, sécurisé et respecte les bonnes pratiques MS dans Azure (Azure API Management notamment). Nos utilisateurs nous remontent des lenteurs non systématiques, non reproductibles, d'intensité variables, mais souvent sur une plage 9h30-11h et 14h30-16h. Ces lenteurs peuvent concerner aussi bien l'utilisation de la CRM proprement dite que l'utilisation des fonctionnalités métiers accessibles par le chemin : Utilisateur -> Angular -> AzureFonction -> CRM Nous avons besoin d'un spécialiste pour nous aider à comprendre d'où peuvent provenir ces ralentissements, sans se limiter à la CRM et à son écosystème, mais en incluant également toutes les dimensions d'Azure, des Webservice, les réseaux et les postes de travail. Les activités dominantes de l'ingénieur Sr Azure spécialiste Observabilité Azure et CRM sont les suivantes : 1. Savoir exploiter les informations relevées par AppInsight afin de diagnostiquer l'optimisation à réaliser par les équipes CRM dans une optique d'optimisation de performance. 2. Savoir exploiter le RUM de AppInsight/Dynatrace pour en tirer des métriques pertinentes 3. Savoir exploiter la métrologie remontée par Dynatrace au fur et à mesure de sa mise en place 4. Aider l'équipe à sa prise en main d'AppInsight 5. Construire les dashboards permettant de suivre, diagnostiquer et monitorer l'activité 6. Rédiger les manuels d'exploitations à dérouler en cas de problème déjà rencontré 7. En bonne coordination avec l'ensemble des équipes IT (ICOE, SaS, IT Security, IT Workplace, IT Systems…), comprendre les exigences, les configurations des systèmes afin de pouvoir faire des recommandations de remédiation à l'équipe CRM. 8. Rédaction des Ordres du Jour des comités, de leur compte rendu et suivi des actions. 9. Rédaction ou vérification de la complétude de la documentation associée aux applications 10. Enrichissement des référentiels de l'entreprise (wiki, glossaire métier, référentiel des processus) 11. Etre le garant du respect de la gouvernance de la DSI par les applications sur lesquelles il travaille.