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CONTEXTE DE LA MISSION L'entreprise souhaite renforcer l'expertise autour de sa solution de Gestion des Identités et des Accès afin d'en assurer l'évolution, le maintien en conditions opérationnelles et de sécurité, ainsi que l'optimisation. La solution intervient dans un environnement international et multisites d'environ 30 000 utilisateurs et est interconnectée avec l'ensemble du système d'information. La prestation couvre à la fois les activités d'exploitation du périmètre existant et l'accompagnement des nouveaux projets dans l'intégration des services d'authentification et d'autorisation. Le prestataire interviendra en qualité d'expert auprès des équipes infrastructure, sécurité, architecture et applicatives. OBJECTIFS DE LA PRESTATION • Garantir le maintien en conditions opérationnelles et de sécurité de l'environnement de Gestion des Identités et des Accès • Assurer la gestion des incidents, changements, correctifs et évolutions du périmètre • Réaliser une rétro-ingénierie de l'environnement existant et recenser les règles actuellement appliquées • Optimiser et faire évoluer les services de gestion des identités et des accès • Accompagner les projets applicatifs dans la définition de leur architecture d'authentification et d'autorisation • Piloter techniquement l'intégration des services de gestion des identités et des accès dans les nouveaux projets • Maintenir et enrichir les référentiels, documentations techniques et documents d'exploitation • Garantir le respect des exigences de cybersécurité, de gouvernance des identités et des processus internes de l'entreprise ENVIRONNEMENT TECHNIQUE • Environ 30 000 utilisateurs internes, externes et prestataires • Environnement international et multisites • Gestion des Identités et des Accès (IAM) • Active Directory (AD) • Microsoft Entra ID • Environnements hybrides • Authentification unique (SSO) • Authentification multifacteur (MFA) • Contrôle d'accès basé sur les rôles (RBAC) • Contrôle d'accès conditionnel • Gestion du cycle de vie des identités • Gouvernance des identités et des accès (IGA) • SAML, OAuth 2.0, OpenID Connect, LDAP • Solutions PAM : CyberArk, Delinea ou équivalent • AWS • Bases de données Oracle • AIX, Linux et environnements Microsoft • PowerShell, Python, API REST, Perl, Bash • Référentiels ISO 27001, NIST et ANSSI Objectifs et livrables PRESTATIONS ATTENDUES • Assurer la gestion globale de l'exploitation du périmètre IAM • Gérer les incidents et les changements • Assurer le maintien en conditions opérationnelles et de sécurité et les opérations de patching • Contribuer à la mise à jour et au maintien du catalogue des services IAM • Assurer le reporting et le suivi global de l'activité • Respecter les normes et exigences de sécurité des systèmes d'information • Respecter les processus internes de l'entreprise • Réaliser et mettre à jour les documentations d'exploitation • Effectuer la rétro-ingénierie de l'environnement IAM existant • Recenser et documenter les règles IAM actuellement appliquées • Définir les architectures IAM nécessaires aux projets applicatifs • Accompagner les architectes sur les spécifications, le dimensionnement, la disponibilité et les performances • Accompagner techniquement l'intégration des environnements IAM dans les solutions applicatives • Élaborer les référentiels techniques IAM • Produire les dossiers d'architecture technique détaillés et les dossiers de mise en exploitation • Participer aux réunions hebdomadaires de suivi et présenter les activités, difficultés et pistes d'amélioration • Contribuer aux diagnostics d'incidents complexes et aux audits d'infrastructures techniques PROFIL RECHERCHÉ • Niveau Expert • Expertise IAM et Active Directory dans des environnements complexes et internationaux • Solide maîtrise des solutions IAM d'entreprise • Expérience du déploiement et de l'intégration de solutions IAM complexes • Expertise Active Directory, Microsoft Entra ID et environnements hybrides • Maîtrise de SAML, OAuth 2.0, OpenID Connect et LDAP • Maîtrise des mécanismes SSO, MFA, RBAC et contrôle d'accès conditionnel • Compétences en automatisation : PowerShell, Python, API REST, Perl et Bash • Bonne maîtrise des environnements AIX et Linux • Connaissance des solutions PAM : CyberArk, Delinea ou équivalent • Maîtrise des problématiques de cybersécurité et de gouvernance des identités • Connaissance des référentiels ISO 27001, NIST et ANSSI • Expérience Oracle fortement appréciée • Connaissance des environnements AWS appréciée • Capacité à définir des architectures et piloter des intégrations techniques • Capacité à travailler avec les équipes sécurité, infrastructure et applicatives • Autonomie, leadership et bon relationnel • Capacité à animer des comités et à communiquer avec différents interlocuteurs • Bonnes capacités rédactionnelles : comptes rendus, documentation et présentations • Français courant • Anglais lu, parlé et écrit à un niveau soutenu pour des échanges réguliers avec les équipes internationales LIVRABLES • Dossiers d'intégration des environnements IAM • Dossiers d'exploitation des environnements IAM • Dossiers d'architecture technique détaillés • Dossiers de mise en exploitation • Modes opératoires et documentation d'exploitation • Rapports et documents techniques liés au périmètre • Documentation issue de la rétro-ingénierie de l'environnement existant • Documentation des règles IAM existantes • Rapport hebdomadaire d'activité à remettre chaque vendredi avant 16h • Comptes rendus remis aux dates attendues • Rapports ponctuels liés aux incidents complexes, diagnostics ou audits à remettre sous 5 jours ouvrés • Documentation définitive sous format non modifiable, notamment PDF, et sous format compatible Microsoft Office 2016 • Documentation intégrée dans la base de connaissances de l'entreprise MODALITÉS PRATIQUES • Localisation : Villaroche (vivre à -1h de route MAX) • Démarrage souhaité : 21 septembre 2026 • Durée : 6 mois renouvelables • Télétravail : 2j/ Semaine • Possibilité d'astreinte • Matériel : PC autorisé par l'entreprise à fournir par le prestataire et masterisé selon les standards du groupe

ContexteDans le cadre de l'exploitation et de l'évolution de sa plateforme Digital Workplace, notre client recherche un Ingénieur / Administrateur Microsoft 365 expérimenté afin d'assurer l'administration, le support et les projets de migration de son environnement Microsoft 365. Le consultant interviendra notamment sur des projets de migration de tenant Microsoft 365, d'administration de la plateforme collaborative et d'amélioration continue des services Digital Workplace. Vos missionsAdministration Microsoft 365Administrer l'environnement Microsoft 365 Gérer Exchange Online Administrer SharePoint Online Administrer Microsoft Teams Gérer OneDrive for Business Administrer Microsoft Entra ID (Azure AD) Administrer la Power Platform Gérer les utilisateurs, groupes et permissions Administrer les licences Microsoft 365 Assurer la sécurité, la conformité et la gouvernance du tenant Migration Microsoft 365Réaliser les audits et analyses de pré-migration Piloter des migrations tenant vers tenant Mettre en œuvre les migrations via ShareGate et/ou BitTitan Déployer la Cross Tenant Synchronisation Contrôler la qualité et l'intégrité des données migrées AutomatisationDévelopper et maintenir des scripts PowerShell Automatiser les tâches d'administration Industrialiser les opérations récurrentes Support & ExploitationDiagnostiquer et résoudre les incidents Microsoft 365 Escalader les incidents lorsque nécessaire Assurer le suivi jusqu'à leur résolution Garantir le respect des engagements de qualité de service Amélioration continueDocumenter les procédures techniques Enrichir la base de connaissances Participer aux recettes applicatives Contribuer à l'amélioration des processus d'exploitation Profil recherchéMinimum 5 ans d'expérience sur Microsoft 365 Solide expérience en administration d'un tenant Microsoft 365 Expérience significative des migrations tenant-to-tenant Très bonne maîtrise des environnements Digital Workplace Capacité à travailler dans un environnement international Compétences techniques obligatoiresMicrosoft 365Microsoft 365 Exchange Online SharePoint Online Microsoft Teams OneDrive for Business Microsoft Entra ID (Azure Active Directory) Power Platform MigrationShareGate BitTitan Cross Tenant Synchronisation ScriptingPowerShell (niveau confirmé) AdministrationGestion des utilisateurs Gestion des groupes Administration des licences Sécurité Microsoft 365 Conformité Microsoft 365 Compétences appréciéesAzure Documentation technique Support N2/N3 ITSM (ServiceNow, Jira ou équivalent) LanguesAnglais courant (C1 minimum) – Obligatoire

Job Title: IT Support Engineer - Third Line Location: Manchester Salary: £40,000 - £50,000 per annum DOE Job Type: Full Time, Permanent At Netteam tX, we recognize and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centered around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people that make us great. About the role: You will provide senior third Line technical support across Netteam's managed client base, acting as the technical escalation point for complex incidents, recurring problems and engineering-level change. You will own advanced investigation through to resolution, drive Root Cause Analysis and Problem Management, and work with vendors and internal teams to deliver permanent fixes, reduce repeat demand and improve service resilience. You will maintain clear technical documentation and provide knowledge transfer to enable resolution at the lowest appropriate support tier. Responsibilities: Own complex First Line and Second Line escalations in the PSA system, with complete technical evidence, time entries, dependencies and next actions Lead advanced diagnosis and resolution across infrastructure, Microsoft cloud, networking, security, backup/DR and telephony, prioritised to SLA and customer impact Provide clear and timely customer updates throughout complex incidents, Problems and engineering activity Own assigned Problem records, identify recurring incidents, complete Root Cause Analysis, and maintain Known Errors and workarounds Validate escalations, provide technical guidance, and return those that do not meet agreed escalation standards Deliver permanent remediation through configuration change, scripting, automation, upgrades and vendor engagement, following Netteam change and security controls Maintain accurate IT Glue documentation and create technical knowledge, RCA and Known Error content to support effective shift-left Provide senior technical support during Major Incidents, including diagnosis, recovery validation and Post Incident Review / RCA activity Identify recurring demand, technical debt, security weaknesses and resilience risks, and propose improvements that reduce repeat incidents Work with AI & Automation to automate repeatable technical fixes and manual activity where appropriate Lead vendor and third-party technical engagement on complex issues while retaining ownership through to resolution Plan and prioritise BAU escalations, Problems, scheduled engineering activity and proactive service improvement Provide out-of-hours support to our clients on a rota basis, including critical technical escalation and clear handover Maintain Information Security, ISMS, data protection and change-control requirements and escalate material technical or security risk About you: Experience: Ability to work independently, take technical ownership and drive complex issues through to resolution IT related degree or relevant industry qualifications are highly desirable Demonstrable experience in senior second Line, third Line, infrastructure or MSP support, owning complex technical escalations Strong structured troubleshooting skills, including log analysis, evidence-based diagnosis and root-cause thinking Experience with Autotask, Datto RMM and IT Glue, including monitoring, scripting, time recording and technical documentation Experience of Problem Management, Root Cause Analysis, Known Error / knowledge creation and remediation validation Experience supporting Major Incidents and vendor or third-party technical escalations Detailed experience of Microsoft Windows Server/Desktop environments, Active Directory, Group Policy, DNS and DHCP Detailed experience with Microsoft 365, Azure and related technologiesExchange Online Microsoft Entra ID / Azure Active Directory and hybrid identity Conditional Access / MFA Microsoft Intune / Mobile Device Management Microsoft Defender, Information Protection / DLP Detailed experience with Backup/DRaaS technologies, Azure IaaS and restoration / recovery processes Strong networking knowledge including TCP/IP, DNS, DHCP, firewalls, routing/switching and monitoring Knowledge of S2S/P2S VPN, VLAN, LACP, NAT/PAT/ACLs, SSL Certificates, WatchGuard, Voice/3CX and email security is desirable Current and valid UK driving licence is desirable; PowerShell or equivalent scripting capability would be advantageous Experience of working within an MSP and/or Hospitality environment is advantageous but not essential Personal Attributes: Friendly, professional and credible with technical and non-technical clients Technically curious and proactive, with a strong drive to research unfamiliar technologies and improve solutions Strong written and verbal communication skills with the ability to explain complex technical issues clearly Recognizes the importance of frequent and clear communication during incidents, escalations and dependency-driven work Analytical and evidence-led, focused on identifying underlying causes rather than repeatedly treating symptoms Actively shares knowledge and supports First and Second Line development without creating technical silos Disciplined, with the ability to prioritise and execute technical tasks effectively under pressure Accountable and outcome-focused, taking ownership through to validated resolution Note: This description is not intended to establish a total definition of the job but an outline of the duties. In line with our recruitment policy and client expectation, some roles will be subject to a basic DBS disclosure. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of: Infrastructure Engineer, Windows Server Infrastructure Engineer, Server Support Technician, ICT Systems Engineer, 3rd Line Support, Field Support Technician, Technical Support Engineer, 3 Line Support Engineer may also be considered for this role.

BeyondTrust SME (Privileged Access Management) 6 months Location: Manchester and Inverness | 5 days onsite £550 inside IR35 We are seeking two experienced BeyondTrust SMEs to support the transition and ongoing operation of a Privileged Access Management (PAM) service. The successful candidates will provide hands-on administration, support, troubleshooting, and knowledge transfer activities across the BeyondTrust platform, working closely with customer SMEs and operational teams. They will play a key role in ensuring secure management of privileged access, supporting integrations with Active Directory and Microsoft Entra ID, and assisting with the transfer of service knowledge into the run organisation. Key Responsibilities 🔷 Provide hands-on administration and support for the BeyondTrust platform, including Privileged Access Management (PAM) capabilities. 🔷 Support knowledge transfer sessions and documentation review during transition activities. 🔷 Manage and maintain privileged access policies, user access controls, and security configurations. 🔷 Work with Active Directory and Microsoft Entra ID to support authentication, authorisation, group management, and role-based access controls. 🔷 Configure and maintain integrations between BeyondTrust and identity services including SAML, MFA, and directory services. 🔷 Support troubleshooting and resolution of operational incidents, service requests, and platform issues. 🔷 Assist with onboarding and offboarding privileged users and privileged accounts. 🔷 Support policy management and Group Policy-related configurations that interact with BeyondTrust services. 🔷 Participate in hypercare activities and provide operational support during service stabilisation. 🔷 Produce and maintain technical documentation, operational procedures, and support knowledge articles. 🔷 Collaborate with infrastructure, security, and service management teams to ensure service continuity and compliance. Essential Skills & Experience 2-3+ years hands-on experience supporting and administering BeyondTrust. Good understanding of Privileged Access Management (PAM) concepts and best practices. Experience with: BeyondTrust Password Safe BeyondTrust Privileged Remote Access (PRA) BeyondTrust Endpoint Privilege Management (EPM) Strong Active Directory administration experience. Experience with Microsoft Entra ID (Azure AD). Active Directory Group Policy administration and troubleshooting. Knowledge of: SAML authentication Single Sign-On (SSO) Multi-Factor Authentication (MFA) Role-Based Access Control (RBAC) Experience supporting production services in a secure enterprise environment. Strong troubleshooting and documentation skills. Desirable Skills Experience working in financial services or highly regulated environments. Exposure to service transition, KT, and hypercare activities. Understanding of ITIL processes and operational support models. Experience working within secure or restricted-access environments. Candidate Profile The ideal candidate will be a practical, hands-on engineer who can quickly become productive within an existing BeyondTrust environment, absorb knowledge from incumbent teams, support transition activities, and provide ongoing operational expertise as the service moves into BAU. Please share your latest Cv LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Server Tooling and Orchestration Specialist - Remote - Outside IR35 Must have or be eligible to obtain SC Clearance The role combines hands-on SCORCH runbook development and troubleshooting with PowerShell automation and integrations across ServiceNow, SCOM, Active Directory and Microsoft Entra ID. This position is suited to an experienced SCORCH specialist who understands enterprise automation and is comfortable taking ownership of critical production services within an ITIL-aligned environment. Server Tooling and Orchestration Specialist Responsibilities Administer, support and maintain Microsoft System Center Orchestrator (SCORCH) environments. Maintain the availability, health, performance and resilience of production and non-production SCORCH platforms. Design, maintain, test, deploy and optimise SCORCH runbooks. Develop and support PowerShell-based automation workflows for request fulfilment and operational automation. Diagnose failed automations, integration failures and workflow errors. Manage integrations between SCORCH, ServiceNow, SCOM, Active Directory, Azure AD / Entra ID, Exchange Online and Microsoft Teams. Support ServiceNow ITSM workflows, automated ticket creation, request fulfilment and REST API integrations. Support SCOM alert processing, event management and monitoring integrations. Plan and deliver patching, upgrades, releases, capacity management and platform lifecycle activities. Investigate incidents and problems affecting automation services and contribute to root cause analysis. Support service restoration and major incidents involving automation, monitoring or integration services. Produce and maintain operational documentation, runbook guidance, knowledge articles and support procedures. Deliver changes in line with ITIL processes, security controls, SLAs and agreed change windows. Server Tooling and Orchestration Specialist Skills and Experience Strong hands-on Microsoft System Center Orchestrator (SCORCH) experience is essential. Proven experience supporting, troubleshooting and maintaining SCORCH runbooks and automation services. Experience designing, testing and deploying Orchestrator runbooks within enterprise environments. Advanced PowerShell scripting and automation experience. Desirable Experience of ServiceNow Integration experience Experience with Kelverion Integration Packs would be advantageous. Experience with SQL Always On Availability Groups, Hyper-V Replica or highly available SCORCH architectures would be beneficial. VMware PowerCLI, virtualisation, hybrid Data Centre or wider infrastructure automation experience would be advantageous. Experience supporting secure, regulated or highly governed environments would be beneficial. Flexibility to support out-of-hours activities where required. To apply, please send your CV by pressing the apply button. Due to high volume of applications, only shortlisted CVs will be contacted. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Technicien de support utilisateur F/H - Quimper ContexteDans le cadre du renforcement d'une équipe IT, vous intervenez sur des missions de support, d'administration et d'exploitation de premier niveau. Véritable point de contact des utilisateurs, vous assurez la prise en charge des incidents, le suivi des demandes et contribuez à la qualité de service délivrée par le support informatique. Vos missionsAssurer le support utilisateurs de niveau 1 : prise en charge, diagnostic et résolution des incidents courants. Administrer les comptes et services Microsoft (Active Directory, Entra ID, Exchange, Microsoft 365). Déployer, configurer et maintenir les postes Windows 11, équipements mobiles et solutions de visioconférence (MTR). Réaliser les premiers diagnostics systèmes et réseaux (Wi-Fi, VPN, DNS, DHCP, impression). Gérer le cycle de vie du matériel informatique et maintenir à jour l'inventaire du parc. Garantir la qualité du traitement des tickets dans le respect des processus ITSM et des SLA. Contribuer à l'amélioration continue de la base de connaissances et collaborer avec les équipes N2/N3 sur les escalades et projets techniques.