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IT Support Analyst/Engineer with Level 1 and Level 2 Role Description This full-time IT Support Analyst/Engineer role covers both Level 1 and Level 2 support and is offered on a hybrid basis, with work primarily in London and some work from home flexibility. Day-to-day responsibilities include handling incoming support tickets, responding to user queries, and providing first-line technical assistance for hardware, software, and network issues. The role also involves performing more advanced second-line diagnostics, resolving complex incidents, escalating problems when required, and updating documentation and knowledge bases. The IT Support Analyst/Engineer will install and configure systems, manage user accounts and access permissions, monitor system performance, and assist with routine maintenance tasks and upgrades. Collaboration with other IT team members and clear communication with non-technical users are key aspects of the position. Qualifications Candidates should possess strong Technical Support and Information Technology skills, including experience with common operating systems, hardware, and business applications. Candidates should possess solid Analytical Skills and Troubleshooting abilities to diagnose issues, identify root causes, and deliver effective solutions. Candidates should possess clear and professional Communication skills, with the ability to explain technical concepts to users at different levels of technical understanding. Relevant certifications such as CompTIA A+, Network+, Microsoft, or similar credentials are beneficial, along with experience in Level 1 and Level 2 support environments. Ability to work in a hybrid setting, manage priorities in a busy service desk environment, and maintain a customer-focused, inclusive approach when supporting diverse user groups. For this position you will have at least 5 years experience in IT as an IT Support Engineer with 1 and 2 Level support experience - ideally in the Banking/Financial industry. In-depth knowledge of and troubleshooting experience with Windows, Office applications and conferencing applications. Responsible for the support and maintenance of the IT infrastructure and to provide IT support to staff and other group colleagues. To assist in the response to service outages and other IT related problems as well as maintenance and upkeep of for security of the systems in place. To provide IT Support and assistance to the branch's staff in a timely fashion. Responsible for the maintenance of the IT infrastructure of the Office by providing first & Second line support of software, hardware and networking that incudes installation, configuration and troubleshooting. Support endpoint security standards (antivirus/firewall/patching/two-factor authentication). Provide day to day support to the Admin and HR function to cover: joiners/leavers/ movers process, CCTV & Paxton Card Access. Assist the IT Manager in delivering various IT related projects by managing the day to day operational aspects of such projects. End User Computing support for all staff. (e.g. Install, configure, and maintain desktops, laptops, printers, Phones/Mobiles and other IT equipment.) Networking Fundamentals – DNS, DHCP, TCP/IP, and LAN/WAN. Good understanding of cybersecurity measures Coordinator between the London Users and Group IT Security on all requests for systems access and to ensure that such permissions are provided promptly, are regularly updated and that the Group Access Matrix Protocol is followed at all times. Preserve the Assets of the Office by implementing Disaster Recovery and back up procedures and ensuring that the standards comply with Group requirements. Provide IT support to ensure the smooth running of daily and periodic reports for the London Compliance team to ensure adherence to the Anti Money Laundering Provisions . Undertake Data Extraction for reporting requirements for all the other stakeholders at the branch. To hold Administrator function for some of the systems housed at the Office. Responsible for the granting of access and maintenance of system matrix. Overall networking equipment monitoring (i.e. Network Switches, Firewall and other appliances) and support inclusive of the server room. To plan and carry out maintenance checks to ensure IT Operations, infrastructures are running smoothly and ensure daily routine task completeness. Manage inventory of computers, network equipment including tracking of purchased equipment and services. To maintain and ensure that the BCP site is always ready for continuous bank operations Important Business Services - IBS owner is to ensure the resilience of the IBS they are responsible for (Ensure appropriate RCSAs, CETs, KRIs are in place to monitor procedures and controls within their units) Assist the HOD/Manager with implementing/putting in place, any applicable training/guidance/SOPs to staff relating to cyber security & operational resilience. To maintain the branch Avaya IP Office Phone system and to ensure that the recording system is always up and running at all times. To perform monthly infrastructure test and report for Risk Assessment. Manage Incident Handling procedure (This includes monitoring as well as post –incident follow up). Respond to IT service requests and incidents in a timely manner, prioritizing based on business impact, especially for critical banking functions Support the Company's operations as and when needed and any other tasks assigned by Management of the Office. Data Integrity and Compliance Operationalise data strategy and communicate to the Data Owner or the Management any changes in their BAU requirements which involve data. To ensure all data worked on and or/shared with internal/external clients are accurate, compliant and maintained in accordance with Company's data quality standards. Handle all data in strict alignment with the General data protection Regulations (GDPR) principles. Keep track of documents created by the team. Escalate any suspected data breaches or privacy issues to the DPO promptly and without delays. Ensuring any data sharing requests are discussed with HOD/DPO so that prior authorisation is given and follows GDPR / department's SOPs. Collaborate with DPO on data Protection Impact Assessment when introducing new systems or processes to ensure privacy risks are mitigated at the outset. Technical Skills Required Proficient in common operating systems (Windows 11 and Linux, Server 2016 and later) Providing AV support for branch Software proficiency – O365, Onedrive,Teams, Sharepoint, Bloomberg, FXT, SEP, SEE, ME Endpoint Protection, Murex, Swift, 1AML, SIBS, GFMS, COP, Refinitiv, Syncovery, SQL Server, Paxton, VBR, VRO and VeeamOne Proficient in Imaging windows machines, image creation & management, GPO, and AD Networking Fundamentals – DNS, DHCP, TCP/IP, and LAN/WAN. Good understanding of Vmware; ESXI, vSphere, vCenter, Fortigate Firewalls, Cisco Switches Good understanding of patching practices and troubleshooting Install, configure, and maintain desktops, laptops, printers, Phones/Mobiles and other IT equipment. AV support (conference phones, Logitech meeting room solutions etc) Proficient in programming languages Project management Data analysis and reporting Bachelor or Master's degree or professional qualification in relevant discipline (IT/Information Systems/Computer Science/Technology/Programming/Information Science/System Engineering/Computing) This is a 5 days in the office role in Central London. Salary for this role will be circa £55K - £60K. Do send your CV to us in Word format along with your salary and availability.

IT Support Analyst/Engineer with Level 1 and Level 2 Role Description This full-time IT Support Analyst/Engineer role covers both Level 1 and Level 2 support and is offered on a hybrid basis, with work primarily in London and some work from home flexibility. Day-to-day responsibilities include handling incoming support tickets, responding to user queries, and providing first-line technical assistance for hardware, software, and network issues. The role also involves performing more advanced second-line diagnostics, resolving complex incidents, escalating problems when required, and updating documentation and knowledge bases. The IT Support Analyst/Engineer will install and configure systems, manage user accounts and access permissions, monitor system performance, and assist with routine maintenance tasks and upgrades. Collaboration with other IT team members and clear communication with non-technical users are key aspects of the position. Qualifications · Candidates should possess strong Technical Support and Information Technology skills, including experience with common operating systems, hardware, and business applications. · Candidates should possess solid Analytical Skills and Troubleshooting abilities to diagnose issues, identify root causes, and deliver effective solutions. · Candidates should possess clear and professional Communication skills, with the ability to explain technical concepts to users at different levels of technical understanding. · Relevant certifications such as CompTIA A+, Network+, Microsoft, or similar credentials are beneficial, along with experience in Level 1 and Level 2 support environments. · Ability to work in a hybrid setting, manage priorities in a busy service desk environment, and maintain a customer-focused, inclusive approach when supporting diverse user groups. For this position you will have at least 5 years experience in IT as an IT Support Engineer with 1st and 2nd Level support experience - ideally in the Banking/Financial industry. In-depth knowledge of and troubleshooting experience with Windows, Office applications and conferencing applications. Responsible for the support and maintenance of the IT infrastructure and to provide IT support to staff and other group colleagues. To assist in the response to service outages and other IT related problems as well as maintenance and upkeep of for security of the systems in place. · To provide IT Support and assistance to the branch's staff in a timely manner. · Responsible for the maintenance of the IT infrastructure of the Branch by providing first & Second line support of software, hardware and networking that includes installation, configuration and troubleshooting. Support endpoint security standards (antivirus/firewall/patching/two-factor authentication). · Provide day to day support to the Admin and HR function to cover: joiners/leavers/movers process, CCTV & Paxton Card Access. · Assist the IT Manager in delivering various IT related projects by managing the day to day operational aspects of such projects. · End User Computing support for all staff. (eg Install, configure, and maintain desktops, laptops, printers, Phones/Mobiles and other IT equipment.) · Networking Fundamentals – DNS, DHCP, TCP/IP, and LAN/WAN. · Good understanding of cybersecurity measures · Coordinator between the London Users and Group IT Security on all requests for systems access and to ensure that such permissions are provided promptly, are regularly updated and that the Group Access Matrix Protocol is followed at all times. · Preserve the Assets of the Office by implementing Disaster Recovery and back up procedures and ensuring that the standards comply with Group requirements. · Provide IT support to ensure the smooth running of daily and periodic reports for the London Compliance team to ensure adherence to the Anti Money Laundering Provisions. · Undertake Data Extraction for reporting requirements for all the other stakeholders at the branch. · To hold Administrator function for some of the systems housed at the Office. Responsible for the granting of access and maintenance of system matrixOverall networking equipment monitoring (ie Network Switches, Firewall and other appliances) and support inclusive of the server room. · To plan and carry out maintenance checks to ensure IT Operations, infrastructures are running smoothly and ensure daily routine task completeness. · Manage inventory of computers, network equipment including tracking of purchased equipment and services. · To maintain and ensure that the BCP site is always ready for continuous bank operations · Important Business Services - IBS owner is to ensure the resilience of the IBS they are responsible for (Ensure appropriate RCSAs, CETs, KRIs are in place to monitor procedures and controls within their units) · Assist the HOD/Manager with implementing/putting in place, any applicable training/guidance/SOPs to staff relating to cyber security & operational resilience. · To maintain the branch Avaya IP Office Phone system and to ensure that the recording system is always up and running at all times. · To perform monthly infrastructure test and report for Risk Assessment. · Manage Incident Handling procedure (This includes monitoring as well as post-incident follow up). · Respond to IT service requests and incidents in a timely manner, prioritizing based on business impact, especially for critical banking functionsSupport the Branch operations as and when needed and any other tasks assigned by Management of the Branch. Data Integrity and Compliance Operationalize data strategy and communicate to the Data Owner or the Management any changes in their BAU requirements which involve data. · To ensure all data worked on and or/shared with internal/external clients are accurate, compliant and maintained in accordance with Company's data quality standards. · Handle all data in strict alignment with the General data protection Regulations (GDPR) principles. · Keep track of documents created by the team. · Escalate any suspected data breaches or privacy issues to the DPO promptly and without delays. · Ensuring any data sharing requests are discussed with HOD/DPO so that prior authorization is given and follows GDPR / department's SOPs. · Collaborate with DPO on data Protection Impact Assessment when introducing new systems or processes to ensure privacy risks are mitigated at the outset. Technical Skills Required - Proficient in common operating systems (Windows 11 and Linux, Server 2016 and later) - Providing AV support for branches - Software proficiency – O365, Onedrive, Teams, Sharepoint, Bloomberg, FXT, SEP, SEE, ME Endpoint Protection, Murex, Swift, 1AML, SIBS, GFMS, COP, Refinitiv, Syncovery, SQL Server, Paxton, VBR, VRO and VeeamOne - Proficient in Imaging windows machines, image creation & management, GPO, and AD - Networking Fundamentals – DNS, DHCP, TCP/IP, and LAN/WAN. - Good understanding of Vmware; ESXI, vSphere, vCenter, Fortigate Firewalls, Cisco Switches - Good understanding of patching practices and troubleshooting - Install, configure, and maintain desktops, laptops, printers, Phones/Mobiles and other IT equipment. - AV support (conference phones, Logitech meeting room solutions etc.) - Proficient in programming languages - Project management - Data analysis and reporting Bachelor or Master's degree or professional qualification in relevant discipline (IT/Information Systems/Computer Science/Technology/Programming/Information Science/System Engineering/Computing) This is a 5 days in the office role in Central London. Salary for this role will be around £55K - £60K. Do send your CV to us in Word format along with your salary and availability.

PMO - Exit Support Specialist Must have an Active DV Clearance You will work closely with Programme Managers, PMO teams, commercial teams, and operational stakeholders to deliver effective transition, knowledge transfer, and contract closure activities. The position is ideal for an experienced PMO professional with strong coordination, governance, and stakeholder management skills who thrives in fast-paced programme environments. PMO - Exit Support Specialist Responsibilities Support the planning, coordination, and delivery of programme and contract exit activities. Maintain and track exit plans, milestones, risks, issues, dependencies, actions, and decisions. Coordinate knowledge transfer, documentation handover, asset tracking, and service transition activities. Monitor progress against exit schedules and provide reporting to programme leadership. Support governance forums and ensure compliance with contractual and organisational requirements. Coordinate onboarding and offboarding activities associated with programme transition. Track financial, commercial, and contractual obligations throughout programme exit. Support audit, assurance, and evidence gathering activities. Contribute to continual improvement of PMO governance and transition processes. PMO - Exit Support Specialist Skills and Experience Proven experience within a PMO, Programme Support, or Project Coordination role. Strong planning, scheduling, and progress tracking capability. Experience with PMO governance, reporting, and programme controls. Strong RAID, dependency, and action management experience. Experience coordinating knowledge transfer and documentation activities. Excellent stakeholder engagement and communication skills. Strong analytical, organisational, and problem-solving abilities. Ability to manage multiple priorities within fast-paced delivery environments. Advanced Microsoft Excel, PowerPoint, SharePoint, and PMO toolset experience. Proactive, adaptable, resilient, and customer focused with excellent attention to detail. To apply, please send your CV by pressing the apply button. Due to high volume of applications, only shortlisted CVs will be contacted. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Software Developer Blackburn £42,000 - £55,000 + 26 Days Holiday plus Bank Holidays + Progression + Pension + Life Insurance + Training This is a great opportunity for a Software Developer who wants to join a market-leading business that will provide on-the-job training and a clear framework to support your long-term career progression. This company is a market leader in digital systems and is currently experiencing rapid growth. They have built a strong reputation within the industry for excellence and quality and are now actively looking to add a new team member who can hit the ground running. Through structured training and progression, you could become a senior technical expert within a foreseeable future all while receiving an excellent benefits package. Within this role, you will develop software in Java, using frameworks such as Spring Boot and Hibernate, working with MySQL, PostgreSQL, or similar databases, and using Git for version control, including merging and participating in code reviews. You will work collaboratively to manage tickets, identify software issues, communicate with customers, and design effective solutions. Continuous improvement and software efficiency are at the forefront, ensuring the delivery of high-quality solutions to customers. The ideal candidate will be an experienced developer with strong Java skills, alongside experience using Spring Boot, MySQL, Git, and modern IDEs such as Eclipse or Visual Studio Code, as well as a solid understanding of object-oriented programming principles and design patterns. Experience in backend development using C#, or familiarity with Java unit testing frameworks such as Jenkins and JUnit, would be advantageous. This is an excellent opportunity for an experienced developer to broaden their skill set and progress into a senior position with a market-leading company that can support you long-term. The Role: * Continuously reviewing development processes and code efficiency * Managing and resolving tickets collaboratively as part of a team * Working with Java, Spring Boot, Hibernate, MySQL and Git *Working on projects with your peers and contributing to the development of new products and technical architecture planning *Office-based, Monday to Friday 8:30 - 5:00pm The Person: * Experience working across the full software development lifecycle in a commercial environment * Commercial experience in backend development using Java (6-11), with hands-on experience in frameworks such as Spring Boot and Hibernate * Experience with relational databases (MySQL, PostgreSQL, or similar) and Git version control (branching, merging, code reviews) Reference Number: BBBH275305 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Infrastructure Engineer Must have an Active DV Clearance The position is ideal for an experienced Infrastructure Engineer who enjoys working within collaborative technical teams and supporting complex enterprise environments. Infrastructure Engineer Responsibilities Administer and support secure Windows and VMware infrastructure environments. Implement approved infrastructure changes through established change management processes. Proactively monitor system performance and identify opportunities for service improvement. Support the creation, execution, and continual improvement of operational processes. Maintain secure and resilient infrastructure services across multiple technology platforms. Work closely with security, service management, and engineering teams. Troubleshoot infrastructure issues and support operational stability. Produce and maintain technical documentation and operational procedures. Infrastructure Engineer Skills and Experience Strong Windows Server administration experience. Experience with Active Directory Domain Services. Experience with Active Directory Certificate Services. Strong experience administering VMware ESXi and VMware vCenter 7.x environments. Experience supporting VMware Horizon environments. Strong troubleshooting, analytical, and problem-solving skills. Experience working within secure or highly regulated environments. Ability to work effectively within Agile, multi-disciplinary engineering teams. Excellent communication skills with a collaborative and proactive approach. To apply, please send your CV by pressing the apply button. Due to high volume of applications, only shortlisted CVs will be contacted. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Join CGI and help deliver an exceptional digital workplace experience for our clients. As an End User Compute (EUC) Engineer, you'll play a vital role in keeping people connected, productive, and supported through responsive, face-to-face technical expertise. Working onsite, you'll resolve issues that matter, improve the end-user experience, and contribute to the reliable delivery of critical IT services. You'll have the opportunity to take ownership of your work, collaborate with experienced colleagues, and develop your skills in an environment that values innovation, continuous improvement, and professional growth. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This position is onsite in Manchester.

Job Title: Systems Administrator Location: Leeds Salary: £40,200 per year Job Type: Full time, Permanent We are looking for a proactive and technically skilled Systems Administrator to support, maintain, and continuously improve our IT infrastructure. This is a key role within the organisation, ensuring our systems and services remain secure, reliable, and high performing to support the delivery of essential housing services. You will play a central role in the administration and development of our Microsoft-based infrastructure environment, alongside supporting wider IT operations and end-user technology. What you'll do: Monitor infrastructure systems to ensure maximum availability, performance, and security of IT services Administer and support infrastructure systems including Microsoft stack, Sophos, Servers & Laptops Assist with maintenance of Infrastructure platforms in a secure, stable, and fully operational state Provide technical advice and recommendations regarding procurement of end-user hardware and software Create, review, and maintain technical documentation and user guidance materials Ensure company laptops and mobile devices comply with organisational security and compliance policies Deploy, maintain, and upgrade IT infrastructure systems and associated technologies Assist with Infrastructure deployments and upgrades to completed in line with agreed change control procedures, with minimal disruption to users and services Maintain that systems remain secure, supported, and operational following implementation Act as an escalation point for first-line IT support staff Provide professional and effective technical support What we're looking for: Can demonstrate experience of administering and supporting Microsoft 365 environments Experience with managing user accounts, permissions, and access controls Able to support and maintain Windows Server environments Experienced in supporting and troubleshooting Microsoft Office applications and end-user productivity tools within a business environment. Able to diagnose, troubleshoot, and resolve technical infrastructure and systems issues effectively Able to travel regularly between Leeds Federated Hubs, Head Office, and other operational sites to support service delivery in all areas of the role. Strong communication skills with the ability to explain technical concepts clearly to both technical and non-technical colleagues Can work independently, using own initiative to resolve issues, while also collaborating effectively within a wider IT team. If you are ready to take the next step in your career and want to be part of a purpose-driven organisation, apply today! Closing Date: 16th July 2026 Interviews Date: Week Commencing 27th July We reserve the right to close this vacancy if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible. Leeds Federated is an equal opportunities employer and promotes diversity in everything we do and therefore welcomes applications from all sections of the community. The Company: Leeds Federated is a housing association with around 4,500 properties across Leeds, Wakefield, and North Yorkshire. Our mission is to enable the maximum number of people to access and live sustainably in good-value, affordable housing. Please click on the APPLY button to be redirected to our careers page to apply for this role. Candidates with the experience or relevant job titles of; Systems Administrator, IT Systems Administrator, Senior Systems Administrator, Infrastructure Administrator, Network & Systems Administrator, Windows Systems Administrator, Linux Systems Administrator, Cloud Systems Administrator, Server Administrator, IT Administrator, Technical Support Administrator, Systems Support Administrator, Infrastructure Support Engineer, Platform Administrator, IT Operations Administrator, DevOps Administrator, Systems Engineer, Infrastructure Engineer, IT Support Engineer, Technical Systems Engineer. may also be considered for this role.

Skills: O&M on BTS/RAN + Microwave experience. Must be a Climber with experience. Main Vendor Equipment: Huawei BTS, Ericsson ERS, Nokia Airscale. Microwave primarily SIAE required. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Infrastructure Engineer Must have an Active DV Clearance The position is ideal for an experienced Infrastructure Engineer who enjoys working within collaborative technical teams and supporting complex enterprise environments. Infrastructure Engineer Responsibilities Administer and support secure Windows and VMware infrastructure environments. Implement approved infrastructure changes through established change management processes. Proactively monitor system performance and identify opportunities for service improvement. Support the creation, execution, and continual improvement of operational processes. Maintain secure and resilient infrastructure services across multiple technology platforms. Work closely with security, service management, and engineering teams. Troubleshoot infrastructure issues and support operational stability. Produce and maintain technical documentation and operational procedures. Infrastructure Engineer Skills and Experience Strong Windows Server administration experience. Experience with Active Directory Domain Services. Experience with Active Directory Certificate Services. Strong experience administering VMware ESXi and VMware vCenter 7.x environments. Experience supporting VMware Horizon environments. Strong troubleshooting, analytical, and problem-solving skills. Experience working within secure or highly regulated environments. Ability to work effectively within Agile, multi-disciplinary engineering teams. Excellent communication skills with a collaborative and proactive approach. To apply, please send your CV by pressing the apply button. Due to high volume of applications, only shortlisted CVs will be contacted. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Service Architect Must have an Active DV Clearance You will work closely with solution architects, project teams, operational stakeholders, and customers to develop service designs that meet both business and contractual objectives. The position is ideal for an experienced Service Architect with a strong background in service design, operating model development, governance, and live service transition. Service Architect Responsibilities Design end-to-end service solutions for low, medium, and high-complexity projects transitioning into live service. Develop service operating models, governance frameworks, and support strategies. Produce service acceptance criteria, operational support requirements, and transition plans. Define and contribute to SLA, KPI, service catalogue, and underpinning contract requirements. Conduct impact assessments of current operating models and design future service models. Define early life support requirements and facilitate service readiness activities. Identify and manage service-related RAID items, constraints, exclusions, and single points of failure. Design service processes, tooling integration, and supporting operational artefacts. Produce technical service documentation, build guides, work instructions, and operational procedures. Work closely with solution owners to ensure service stability, resilience, and operational efficiency. Service Architect Skills and Experience Minimum 5 years' experience in Service Architecture or Service Management. Strong understanding of service management principles, methodologies, and best practice. Experience designing service operating models for large-scale IT environments. Strong knowledge of service supply chains and operational support models. Experience delivering service transition, operational readiness, and live service acceptance. Ability to produce clear, concise, and high-quality technical documentation. Experience managing service risks, governance, and operational dependencies. Strong stakeholder management with the ability to influence technical and business leaders. Experience leading virtual and co-located teams within fast-paced delivery environments. ITIL, ISO20000, IT4IT, or equivalent Service Management qualifications desirable. To apply, please send your CV by pressing the apply button. Due to high volume of applications, only shortlisted CVs will be contacted. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Job Title: Digital Junior Project Manager Location: Birmingham Salary: £28,000 - £34,000 per annum Position: Permanent, Full-Time About The Company: The Company is a long-established web and app development agency based in the Jewellery Quarter, specialising in AI integration, SaaS products, apps and portals. We build high-quality web and mobile solutions for a wide range of clients, from innovative start-ups to established enterprises. We embrace modern technologies, and have frontier adoption of AI. We take pride in a team culture that values high control, continuous learning, and delivering work we can stand behind. All roles are 'hybrid', meaning we expect our teams to be able to come into the office in the Jewellery Quarter in Birmingham while working effectively from home. Job Role: You will join as a Junior Project Manager, reporting to and supporting the Programme Manager. You will help run projects day to day: coordinating tasks, communicating with customers, and keeping delivery on time and on budget. With support and guidance, you will also take the lead on small to medium projects of your own. We understand you may not have worked in an app development company before, so we are looking for evidence of transferable skills: someone who works well with the team, picks things up quickly, and is ready to grow into the role. Deliverables and Responsibilities: Support project delivery by liaising with customers by email and phone, providing regular updates Coordinate and maintain project systems, logging and progressing issues, tasks, and client requests promptly Attend internal and external meetings, capturing clear notes, actions, and outcomes Test web and mobile applications from an end-user perspective, capturing and tracking customer feedback Liaise with external suppliers to coordinate outputs and keep them aligned with project requirements and timelines Contribute to project documentation, including describing features from wireframes and updating specifications Monitor project progress, maintain a simple RAID log, and escalate concerns appropriately Run assigned projects from initiation to delivery, meeting agreed scope, timelines, and communication standards About you: Skills: To perform this role well, you should be able to demonstrate: A strong willingness and ability to learn on the job, picking up new skills quickly using available resources and team support Understanding of customer requirements, needs, and motivations, responding with empathy and care A proactive, problem-solving mindset, analysing situations logically Strong organisational skills, prioritising work effectively across multiple projects and deadlines Clear, professional written and verbal communication, explaining information confidently A customer-focused approach, delivering a high standard of service while staying fair and balanced Competence with common productivity and project management tools, including Word, Excel (basic formulas), and Jira, plus confidence using AI productivity tools Strengths: Strengths are the traits we enjoy using, do often, and are good at. To perform this role well, you should bring: Integrity Attention to detail Perseverance Team player Curiosity Customer excellence Additional Information: We value a diverse workforce and believe that people from different backgrounds can bring fresh ideas, thinking and approaches to the way we work. We welcome everyone from everywhere to come and join our team. Applicants must have the right to work in the UK. We are unable to offer visa sponsorship for this role. The job title and salary offered will be dependent on the candidate's experience and demonstrated capability. Please click APPLY to submit your CV and Cover Letter for this role. Candidates with experience of the following may also be suitable to apply for this role; Project Admin, Project Manager, Senior project manager, Project administrator, Technology project manager, scrum project manager, scrum master, Agile Practitioner, SCRUM Practitioner, Scrum manager, Agile Manager, Digital admin, UX project manager, UI project manager, web project manager, AWS project manager, tech project manager, General admin assistant, lead assistant, lead enquiries assistant, app project administrator, app project assistant, project manager, project management, web project administrator, web project assistant, account manager, digital account manager, project support analyst, assistant project manager, junior project assistant.

Job Title: Digital Project Manager Location: Birmingham Salary: £34,000 - £42,500 per annum Position: Permanent, Full-Time About The Company: The Company is a long-established web and app development agency based in the Jewellery Quarter, specialising in AI integration, SaaS products, apps and portals. We build high-quality web and mobile solutions for a wide range of clients, from innovative start-ups to established enterprises. We embrace modern technologies, and have frontier adoption of AI. We take pride in a team culture that values high control, continuous learning, and delivering work we can stand behind. All roles are 'hybrid', meaning we expect our teams to be able to come into the office in the Jewellery Quarter in Birmingham while working effectively from home. Job Role: You will own delivery from discovery and planning through to handover, managing mid to high-tier projects with light oversight: scope, timeline, budget, quality, risk, dependencies, customer communication, and delivery outcomes. You will keep projects under control, surface risks early, escalate with options and context, and maintain forward motion. You will work confidently across both Agile and waterfall delivery, with strong stakeholder management, commercial awareness, attention to detail, and clear, decision-ready communication. You will be confident with stakeholders at all levels, including senior or assertive ones, while staying calm, constructive, and outcome-focused. You will translate business objectives into clear requirements, priorities, specifications, tickets, and delivery plans, working across customers, internal teams, and external suppliers to manage expectations, resolve issues, influence decisions, and guide delivery towards the right outcome. Deliverables and Responsibilities: Deliver end-to-end project management across both Agile and waterfall, owning scope, timeline, budget, quality, risk, dependencies, and outcomes Lead discovery and planning, turning business objectives into clear requirements, priorities, specifications, tickets, and delivery plans Own client success by managing expectations, setting boundaries, resolving issues early, and guiding customers towards the right outcome Maintain project control with a live RAID view of risks, issues, assumptions, dependencies, and decisions, escalating early with options and a recommendation Protect scope, budget, margin, and commercial value through disciplined change control Communicate clearly across meetings, email, phone, video, and in person, and produce decision-ready reporting for customers and internal stakeholders covering status, risks, budget, and next actions Coordinate internal teams and external suppliers, keeping responsibilities, dependencies, handovers, and outputs well defined Oversee quality and acceptance, including UAT coordination, ensuring work meets agreed specifications, designs, and end-user needs Manage support workflow where required, handling client requests and issues clearly and promptly Drive continuous improvement by spotting recurring issues and improving documentation, reporting, templates, and ways of working About you: Skills: Ability to run mid to high-tier, complex IT projects independently with light oversight, across both Agile and waterfall Strong stakeholder management across different business levels and stakeholder styles Clear, executive-ready communication of status, risks, decisions, options, and next steps Ability to influence decisions and maintain forward motion without direct authority Strong listening and requirements gathering, turning business objectives into clear specifications, tickets, and delivery plans Excellent attention to detail, spotting risks, dependencies, knock-on effects, and wider impacts Sound problem-solving, risk management, escalation judgement, and practical mitigation Commercial awareness: scope protection, budget tracking, change control, and margin impact Ability to manage trade-offs across customer needs, budget, timeline, quality, scope, and internal capacity Competence with project management tools, spreadsheets, documents, and AI-enabled productivity methods Ability to work under pressure, manage competing priorities, and hold quality, control, and clear communication Willingness to learn quickly, use resources well, and seek support appropriately Additional Information: We value a diverse workforce and believe that people from different backgrounds can bring fresh ideas, thinking and approaches to the way we work. We welcome everyone from everywhere to come and join our team. Applicants must have the right to work in the UK. We are unable to offer visa sponsorship for this role. The job title and salary offered will be dependent on the candidate's experience and demonstrated capability. Please click APPLY to submit your CV and Cover Letter for this role. Candidates with experience of the following may also be suitable to apply for this role; Project Admin, Project Manager, Senior project manager, Project administrator, Technology project manager, scrum project manager, scrum master, Agile Practitioner, SCRUM Practitioner, Scrum manager, Agile Manager, Digital admin, UX project manager, UI project manager, web project manager, AWS project manager, tech project manager, General admin assistant, lead assistant, lead enquiries assistant, app project administrator, app project assistant, project manager, project management, web project administrator, web project assistant, account manager, digital account manager, project support analyst, assistant project manager, junior project assistant.

SAP SuccessFactors Senior/Lead Consultant required on a permanent basis, working hybrid with our clients HQ in London. The role is paying £80,000 – £90,000 per annum + benefits. We are seeking an experienced SAP SuccessFactors Senior/Lead Consultant with extensive expertise in delivering large-scale HR transformation programmes across multiple industries. The successful candidate will possess deep functional and technical knowledge of the SAP SuccessFactors suite, SAP HCM, integrations, reporting, and solution architecture, whilst providing leadership across project delivery, stakeholder management, and team development. This role requires a highly experienced consultant capable of leading end-to-end implementations, defining solution strategy, managing client relationships, and ensuring successful delivery of complex SAP SuccessFactors programmes. Key Responsibilities Solution Architecture & DeliveryLead the design, configuration, and implementation of SAP SuccessFactors solutions across multiple modules. Define solution architecture for cloud, hybrid, and side-by-side SAP HCM landscapes. Conduct requirements gathering workshops and translate business requirements into scalable SAP SuccessFactors solutions. Prepare and maintain key project documentation, including: High Level Designs (HLDs) Detailed Design Document Business Requirement Specifications (BRS) Functional Specifications Implementation and Deployment Documentation Support solution governance and ensure adherence to SAP best practices. Integration & Technical DeliveryDesign and support integrations between: SAP SuccessFactors and SAP HCM SAP SuccessFactors and third-party applications Payroll systems and external vendors Utilise: SAP CPI/HCI/BTP Integration Suite SFAPI OData APIs Compound Employee APIs Business Integration Builder Support data migrations, replication, interface design, and testing activities. Reporting & AnalyticsDevelop and support SAP HCM and SuccessFactors reporting solutions. Deliver management information (MI) reporting and analytics. Build and optimise: Ad Hoc Reports Dashboard Reporting ORD and PRD Reports SAP BI Reporting Solutions Support data warehousing and business intelligence initiatives. Stakeholder & Client ManagementEngage with senior business stakeholders, HR leaders, and programme teams. Provide strategic guidance on HR transformation and system optimisation. Facilitate workshops, solution demonstrations, and executive presentations. Manage project risks, dependencies, and solution decisions. Team Leadership & Mentoring • Lead, coach, and mentor consultants and project teams. • Support capability development within SAP SuccessFactors practices. • Drive delivery excellence and continuous improvement initiatives. • Contribute to pre-sales, bids, estimations, and solution design activities. Essential Skills & Experience • SAP SuccessFactors implementation and consulting experience. • Proven experience leading multiple end-to-end SAP SuccessFactors implementations. • Strong consulting experience working with global organisations. • Experience across full project lifecycles including design, build, testing, deployment, and hypercare. Preferred Qualifications • SAP SuccessFactors Employee Central Certification. • Additional SAP SuccessFactors certifications across Talent Management, Recruiting, Learning, or Compensation modules. • SAP HCM experience. • Experience with SAP Business Intelligence and Data Warehousing solutions. • Experience within regulated and complex enterprise environments Investigo is a leading specialist in SAP recruitment. As a trusted global partner, we work with clients on contract, permanent, and fixed-term opportunities. We are dedicated to delivering exceptional service and building lasting relationships with both candidates and clients in markets where we have genuine expertise and passion. At Investigo, we are proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all, regardless of race, ethnicity, gender, disability, age, sexual orientation, or background.

Service Architect Must have an Active DV Clearance Join a high-performing delivery team responsible for designing and transitioning complex services into live operational environments. This role offers the opportunity to act as the service subject matter expert across major project deliveries, ensuring service stability, supportability, and operational excellence. Service Architect Responsibilities Develop end-to-end service designs for low, medium, and high-complexity deliveries. Assess customer operational environments and support model requirements. Define service operating models, governance structures, and support arrangements. Develop service acceptance criteria, support requirements, and transition plans. Contribute to SLA, KPI, and underpinning contract development. Identify and manage service-related RAID items, constraints, exclusions, and SPOFs. Define early life support requirements and service readiness activities. Design and integrate service processes and tooling requirements. Produce service documentation, operational procedures, and supporting artefacts. Support the successful transition of services into live operation. Influence solution design decisions to ensure service stability and operational efficiency. Service Architect Skills and Experience Significant experience in Service Architecture or Service Management. Strong understanding of service management concepts, principles, and best practices. Experience designing service operating models for major IT systems. Strong knowledge of service supply chains and operational environments. Experience developing service transition, support, and governance models. Ability to produce clear, concise, and high-quality technical documentation. Experience working within complex delivery programmes and tight timescales. Strong stakeholder management and influencing skills. Experience leading virtual and co-located teams. Service Management qualifications such as ITIL, ISO20000, or IT4IT desirable. To apply, please send your CV by pressing the apply button. Due to high volume of applications, only shortlisted CVs will be contacted. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Cloud Technical Lead - VCF Must have an Active DV Clearance The position is ideal for an experienced cloud professional with strong VMware expertise who enjoys leading technical teams and solving complex infrastructure challenges. Cloud Technical Lead - VCF Responsibilities Lead technical activities across cloud infrastructure and support services. Respond to complex escalations from 2nd Line support teams. Monitor systems using event management tooling and resolve technical incidents. Deliver planned infrastructure changes through established change management processes. Carry out readiness assessments for new services entering production. Produce and maintain technical documentation including Work Instructions and Patching Schedules. Provide technical leadership and guidance to engineering teams. Support continual service improvement and operational excellence. Cloud Technical Lead - VCF Skills and Experience Strong experience administering VMware Cloud Foundation (VCF). This is essential. Extensive experience across the VMware stack including VCF, vCenter, ESXi, NSX, SDDC Manager, and vCloud Director. Significant VMware administration and support experience. Experience with event management tools such as SCOM and Aria Operations. Strong troubleshooting, analytical, and problem-solving skills. Experience providing technical leadership within infrastructure environments. Automation and scripting experience using PowerShell. Windows Server administration experience. Experience with software distribution tools such as MECM. Good understanding of ITSM processes and service management best practice. Experience working within highly secure environments. To apply, please send your CV by pressing the apply button. Due to high volume of applications, only shortlisted CVs will be contacted. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Our Telecoms client is looking for a Principal Security Engineer. This is a 6 months contract initially and the role is outside IR35. Vast majority of work is expected to be remote - however there may be occasional travel to customer sites: Warwick / Wokingham / Corsham / Farnborough. Please note that due to the nature of the role SC clearance is required. Deliverables: -Technical Ownership of the Customers Security infrastructure estate, processes procedures, documentation and life cycle management. -Senior Technical point of reference for all Security related projects, Changes or modifications to firewall rule bases - Senior technical point of reference/escalation and interface into vendor support for all Incidence related to the security infrastructure. - Design of customer networks including the support of High Level and Low Level designs. Providing technical support, Change management, for hard (physical) and soft (remote) changes. Customer inventory management, Hardware software, EOL. Required skills and experience: -Must Have F5, Zscaler & Palo Alto knowledge and recent hands on with these technologies. - Nice to have is Checkpoint, Juniper, Bluecoat, and knowledge of Cisco networking solutions including all the major switching families and understanding of Wireless Technologies and Cisco IPT /QoS /802.1x/ Inflobox DNS. - VPN Technologies (ipsec, SSL VPN, DMVPN and Wide Area network technologies including routing protocols. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.