Application Support Analyst Reporting to the IT Service Delivery Manager, the Application Support Analyst has primary responsibility for providing day to day operational support for the Company Application Portfolio, through the effective use and management of incident, requests and problems. You will be responsible for the regular monitoring and maintenance of the application portfolio. You will be responsible for the change management process for the Company, ensuring that the all changes are managed in accordance with the appropriate policies and that they have an appropriate roll-back plan and are scheduled in conjunction with the SSC and 3 party suppliers as appropriate. In addition you will provide appropriate SharePoint expertise, in terms of support, content management and development of sites, services and functionality. Responsibilities Provide 2 and 3 line support for the Company application portfolio Monitor application systems, identifying performance trends and taking action when necessary to stop problems arising Liaise with 3 party suppliers, ensuring issues are escalated and dealt with as necessary and to SLA Manage all system access requests Own application/system documentation and the data repository that holds that information (i.e. SharePoint) Provide technical support to the application architect and project services as required for project deliverables Ensure that pro-formas are completed and submitted and track delivery Provide test support for new and enhanced systems/applications Responsible for Change Management process, ensuring that changes are managed, roll-back plans are in place and that they are appropriately scheduled and approved, liasing with SSC Change Manager Owns Configuration Management process Responsible for scheduled maintenance and capacity planning Ensure that security, compliance and legislation is considered in all aspects of the role and associated processes Responsible for the development and maintenance of the Corp data warehouse Run reports and conduct analysis in-line with Business/Management requirements Responsible for the provision of performance information, ensuring timely, accurate reports are provided to the necessary parties Work with the Application Architect and Project Services to ensure that data/information analysis and reporting is considered in the development of new and enhanced systems design to ensure consideration is given to the linking, matching and cleansing of data across systems. Knowledge & Experience Proven experience working in 1 and 2 line support role Experience of working with ITIL processes within an organisation, in particular, incident, request, change and problem Management Experience working in a customer facing technical role Proven experience working with and managing 3 party suppliers Experience managing assets, both hardware and software Knowledge and understanding of the Company application portfolio Personal Attributes Excellent team working and interpersonal communication skills Exceptional oral and written communication skills Good team player and collaborative Ability to work on own initiative and with minimal supervision Technical background in application support and maintenance Ability to manage competing priorities Excellent attention to detail Analytical, with excellent problem-solving skills Ability to put the Customer at the heart of everything they do The position is based in Central London. The salary for this role is £35K - £40K + Benefits. Please do send your CV to us in Word format along with your salary and notice period.
Contexte de la missionDans le cadre du maintien en conditions opérationnelles de produits et services digitaux, nous recherchons un Process Manager spécialisé en Incident Management et Change Management. Vous serez responsable de la stabilité, de la disponibilité et de la fiabilité des services, en coordonnant les équipes techniques et les parties prenantes afin de garantir une gestion efficace des incidents et des changements. Missions principales1. Pilotage de l'Incident ManagementCoordonner la gestion des incidents majeurs et piloter leur résolution dans le respect des engagements de service (SLA/OLA). Assurer la communication et la coordination entre les équipes techniques et les parties prenantes. Identifier, enregistrer, documenter et classifier les incidents critiques. Initier les post-mortems dans un délai de 48 heures et piloter les plans d'actions associés. Assurer le suivi des actions correctives jusqu'à leur clôture. Maintenir un backlog d'incidents fiable, structuré et régulièrement mis à jour. Identifier les incidents récurrents et contribuer à leur éradication dans une démarche d'amélioration continue. Produire et suivre les indicateurs de performance liés à la gestion des incidents. 2. Pilotage du Change ManagementQualifier, planifier, coordonner et sécuriser les changements affectant les plateformes. Participer aux comités de validation des changements (CAB/ECAB). Évaluer les risques et vérifier la conformité des demandes de changement aux processus et règles en vigueur. Garantir la qualité des demandes de changement (RFC) et des informations associées. Maintenir et actualiser le calendrier des changements. Suivre les mises en production, les revues post-implémentation (PIR) et les actions d'amélioration. Veiller à la maîtrise des risques et à la limitation des impacts sur la continuité de service. 3. Suivi de la performance et amélioration continueDéfinir, suivre et analyser les indicateurs de performance des processus Incident et Change Management. Identifier les axes d'amélioration et proposer des actions concrètes. Contribuer à la réduction du nombre d'incidents, des réouvertures et des transferts multiples. Suivre la qualité et l'ancienneté du backlog ainsi que le taux de réalisation des post-mortems. Mesurer l'efficacité des changements et le respect des processus de validation.
Nous recherchons un(e) Consultant Cloud Adoption chargé d'accélérer l'adoption du cloud au sein du Groupe. Ce rôle devient le lien crucial entre les Business Units, les Régions et les équipes Cloud Services, permettant de structurer et de maximiser la valeur des technologies cloud. Responsabilités :Accompagnement de la stratégie Move to Cloud des régions. Support aux équipes Cloud Adoption dans les initiatives et feuilles de route. Contribution à la gouvernance Cloud Adoption. Participation aux initiatives Easy Cloud & Customer Journey. Développement des frameworks de Cloud Adoption. Exigences clés :Expérience en transformation digitale, cloud ou gestion de programme. Bonne compréhension des enjeux d'adoption et de modernisation Cloud. Capacité à animer des ateliers avec des parties prenantes internationales. Excellentes capacités de structuration, synthèse et communication. Anglais professionnel courant. Atouts :Change Management : Confirmé. Cloud : Expert. Cloud Adoption : Expert. Training : Avancé. Project Management : Confirmé. Cloud Migration : Expert. Cloud Governance : Avancé. Azure : Avancé. Lieu : La Défense, Durée : > 12 mois, Démarrage : ASAP, Télétravail : 2 jours / semaine.
Technical IT Manager Our Client a financial institution with offices in Reading, are looking to recruit an IT Manager to manage the infrastructure and technology for the company. You must be hands-on and have at least 7 to 10 years proven track record. The following are a list of functions for this position: Monitoring and management of the relationship with the managed service provider, including performance against SLAs, charges for non-standard items, complaints, changes to service System changes (software upgrades, introduction of new systems Non-standard requests (new software requests, different/more powerful laptops, etc) Acquisitions of businesses - guidance on how to absorb people and systems Security system monitoring - interpreting and managing output from the SOC (security operations centre) Software licensing (Microsoft, Mimecast, other systems (time recording, billing, marketing, etc) Change management (internal authorisation for significant system changes) Assistance to senior management in relation to IT issues (for example, integration with a new time/billing system) Response to technological change (e.g. major updates to Microsoft software, introduction of AI-based systems) Accreditation for security certificates (Cyber Essentials Plus, possibly ISO 27001) Assistance with AAF and other audits Management of joiner/leaver process Business continuity plan & disaster recovery This is a hybrid position with 2 to 3 days in the office at the offices in Reading. The salary for this position is circa £60K to £80K. Please do send your CV to us in Word format along with your salary and notice period.
An Insurance client of mine is seeking a Senior Project Manager to drive expansion initiatives within its operations and change management team. This role is pivotal in supporting the Programme Manager to deliver against strategic growth objectives across multiple locations, ensuring the successful implementation of business and IT capabilities, as well as operating models aligned with approved business plans. The role is for an initial 6 months with scope of extensions paying up to £850 per day inside IR35 requiring 2 days in London office. Experience with developing and rolling out products such as professional indemnity, Surety, Construction & Engineering, Property and Renewable Energy, Casualty & Health lines of business is essential for this role, along with experience leading functional work streams across underwriting, claims, finance, IT, operations, HR, and legal. Strong stakeholder management, organisational, analytical, and communication skills. You will be responsible for defining project scope and objectives, developing and maintaining detailed project plans, and managing resources across portfolios. You will oversee budget creation and monitoring, conduct impact analyses, and ensure effective communication and coordination among stakeholders, including external parties and senior management. Risk management and quality assurance are integral, requiring proactive identification and mitigation of risks, as well as ensuring project documentation meets governance standards. If this role is of interest please apply with an updated version of your CV and I'll get back to you if suitable. Please click to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you will receive a Key Information Document which will be specific to the vendor set-up you have chosen and your placement. To find out more about Huxley, please visit Huxley, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy | Registered office | 8 Bishopsgate, London, EC2N 4BQ, United Kingdom | Partnership Number | OC387148 England and Wales
Service Manager Cloud Souverain (H/F)Dans le cadre de l'exploitation d'une plateforme Cloud Souveraine stratégique opérée en France, mon client recherche un Service Manager expérimenté pour piloter la gouvernance opérationnelle, garantir la qualité de service et assurer la satisfaction des parties prenantes. Cette fonction clé se situe à l'interface entre les équipes techniques, les instances de gouvernance et les métiers, dans un environnement critique soumis à des engagements de service élevés. Vos missionsPiloter la gouvernance des services et animer les comités opérationnels. Assurer le suivi des SLA, KPI et plans d'amélioration continue. Coordonner la gestion des incidents majeurs, des problèmes récurrents et des changements. Superviser les communications clients et les escalades opérationnelles. Produire les reportings, tableaux de bord et synthèses à destination du management. Garantir la bonne application des processus ITIL (Incident, Problem, Change Management). Coordonner les actions liées à la conformité, aux audits et aux exigences réglementaires. Accompagner les équipes techniques dans l'identification des risques et des axes d'amélioration. Contribuer à la performance globale du service et à la satisfaction client. Environnement : ServiceNow, ITIL, Cloud, OpenStack, Kubernetes, reporting opérationnel, gouvernance de services, SLA/KPI et amélioration continue.
