Application Support Analyst Reporting to the IT Service Delivery Manager, the Application Support Analyst has primary responsibility for providing day to day operational support for the Company Application Portfolio, through the effective use and management of incident, requests and problems. You will be responsible for the regular monitoring and maintenance of the application portfolio. You will be responsible for the change management process for the Company, ensuring that the all changes are managed in accordance with the appropriate policies and that they have an appropriate roll-back plan and are scheduled in conjunction with the SSC and 3 party suppliers as appropriate. In addition you will provide appropriate SharePoint expertise, in terms of support, content management and development of sites, services and functionality. Responsibilities Provide 2 and 3 line support for the Company application portfolio Monitor application systems, identifying performance trends and taking action when necessary to stop problems arising Liaise with 3 party suppliers, ensuring issues are escalated and dealt with as necessary and to SLA Manage all system access requests Own application/system documentation and the data repository that holds that information (i.e. SharePoint) Provide technical support to the application architect and project services as required for project deliverables Ensure that pro-formas are completed and submitted and track delivery Provide test support for new and enhanced systems/applications Responsible for Change Management process, ensuring that changes are managed, roll-back plans are in place and that they are appropriately scheduled and approved, liasing with SSC Change Manager Owns Configuration Management process Responsible for scheduled maintenance and capacity planning Ensure that security, compliance and legislation is considered in all aspects of the role and associated processes Responsible for the development and maintenance of the Corp data warehouse Run reports and conduct analysis in-line with Business/Management requirements Responsible for the provision of performance information, ensuring timely, accurate reports are provided to the necessary parties Work with the Application Architect and Project Services to ensure that data/information analysis and reporting is considered in the development of new and enhanced systems design to ensure consideration is given to the linking, matching and cleansing of data across systems. Knowledge & Experience Proven experience working in 1 and 2 line support role Experience of working with ITIL processes within an organisation, in particular, incident, request, change and problem Management Experience working in a customer facing technical role Proven experience working with and managing 3 party suppliers Experience managing assets, both hardware and software Knowledge and understanding of the Company application portfolio Personal Attributes Excellent team working and interpersonal communication skills Exceptional oral and written communication skills Good team player and collaborative Ability to work on own initiative and with minimal supervision Technical background in application support and maintenance Ability to manage competing priorities Excellent attention to detail Analytical, with excellent problem-solving skills Ability to put the Customer at the heart of everything they do The position is based in Central London. The salary for this role is £35K - £40K + Benefits. Please do send your CV to us in Word format along with your salary and notice period.
Project Manager with Salesforce – Central London Our Client is a global brand with the UK head office in Central London. They are now looking to recruit a seasoned Project Manager with at least 5 to 10 years experience as a Project Manager with experience of the full project life-cycle. Must have at least 3 to 5 years experience of working on Siebel or Salesforce projects. Experience as PM, Product Owner or Senior BA with an enterprise CRM package (preferably Siebel or Salesforce) is a MUST Experience as PM, Product Owner or Senior BA with an enterprise data warehouse and business intelligence tool (preferably Oracle products like OBIEE or Hyperion, or SAP Business Objects) is preferred Minimum Bachelor degree in IT or Business Minimum 5 years IT Project Management experience, preferably within Transformation Programme environment, ideally within the following sectors; Marketing, Creative, Information Technology or Fine Art Experience in Change Management delivery Experience in decommissioning legacy applications Strong business acumen Business planning, strategic prioritisation and pipeline management Highly organised and capable to operate in a multi-stakeholder, fast paced environment Exceptional written and oral communication skills - ability to conduct 'one on one' business as well to present in front of large, senior audiences International (ideally Global) business exposure Business English required; additional languages preferred Salary will be in the range £60K to £75K depending on expertise. Will be based in Central London. Please send your CV to us in Word format.
Project Manager with Siebel – Central London Our Client is a global brand with the UK head office in Central London. They are now looking to recruit a seasoned Project Manager with at least 5 to 10 years experience as a Project Manager with experience of the full project life-cycle. Must have at least 3 to 5 years experience of working on Siebel or Salesforce projects. Experience as PM, Product Owner or Senior BA with an enterprise CRM package (preferably Siebel or Salesforce) is a MUST Experience as PM, Product Owner or Senior BA with an enterprise data warehouse and business intelligence tool (preferably Oracle products like OBIEE or Hyperion, or SAP Business Objects) is preferred Minimum Bachelor degree in IT or Business Minimum 5 years IT Project Management experience, preferably within Transformation Programme environment, ideally within the following sectors; Marketing, Creative, Information Technology or Fine Art Experience in Change Management delivery Experience in decommissioning legacy applications Strong business acumen Business planning, strategic prioritisation and pipeline management Highly organised and capable to operate in a multi-stakeholder, fast paced environment Exceptional written and oral communication skills - ability to conduct 'one on one' business as well to present in front of large, senior audiences International (ideally Global) business exposure Business English required; additional languages preferred Salary will be in the range £70K to £75K depending on expertise. Will be based in Central London. Please send your CV to us in Word format.
* Support implementation of the schedule for main asset physical security surveys. * Contribute to the development and implementation of appropriate/ proportionate Physical security controls - policies, processes, standards and guidance, with input from internal and external stakeholders as required. * Support Physical Security incidents and investigations, if required. * Support the People Security team, if required. The role is nationally recruited and is suitable for home working but is likely to require significant reimbursable travel for liaison and site visits. Essential * Experience and comfortable working in a change management environment. * Experience in applying Govt. security and National Technical Authority security principles. * Expertise in * conducting physical security/risk assessment surveys. * physical security controls and requirements. * producing, updating and reviewing security policies and processes. * Ability to work both unsupervised or as part of a team. * High level of literacy with experience in using MS suite of products. * Ability to visit customers estate estate, some of which are remote (Driving). BPSS/SC eligible LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.
