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IT Infrastructure Engineer Our Client is a Global organisation with offices in the City of London. They are now looking to recruit an IT infrastructure system support and maintenance Engineer with at least 5 years experience in 1 to 3 level experience in support. You will be working with users using Japanese and English, working closely with related parties to ensure a coordinated approach to IT infrastructure support and projects. IT Infrastructure Engineer IT Infrastructure related project Communicate and coordinate with the person in charge of the project in HQ (in Japanese) Communicate and coordinate with the user in each office (in English) Provide support for to end users during system deployment/migration(User manual, user training) Global User Support Act as 2/3 line support for IT infrastructure related enquiries and incidents. Escalate the incidents to the appropriate vendors. Incident management with the ticketing system (etc. ServiceNow). Skills / Knowledge: Technical Proven working experience in IT Service management operations Basic network knowledge (e.g. TCP/IP, proxy, firewall, switching, routing and WiFi) Basic operation system knowledge (e.g. Windows10, Windows server, Azure) Basic Microsoft Office 365 knowledge Second line level technical support and problem-solving skill Candidate needs to have strong interpersonal communication skills Ability to work both independently and as part of a team. Adoptability to work in a fast-changing environment Strong written and verbal communication skills Proficient in English & Japanese language skills (Reading/Writing/Speaking). User facing support skills Self-motivated and an innovative mindset Experience: 3 to 5+ years IT experience in a corporate environment. Second line technical support System Maintenance Microsoft Windows, Windows Server, Virtual desktop, Microsoft365 Cisco/Fortinet Project management experience preferred. The salary for this position will be in the range £35K - £45K. The Client is based in the City of London. Do send your CV to us in Word format along with your salary and notice period.

Role: 3rd Line Infrastructure support Engineer Location : Full time onsite in either London or Basingstoke Clearance required : DV 3rd Line Support Core Engineer Are you an experienced 3rd Line Engineer? Can you work in a small, tight-knit team providing remote support to a dynamic customer environment? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people in an Agile framework to provide a first class level of support? This is your world and your opportunity to shape it for the better. We are looking for an experienced 3rd Line Engineer with knowledge of Operating Systems and VMWare to join a small embedded team on a secure customer site. You will play an integral part of a 3L team and your role will involve providing support across multi-site domains using the latest technologies with particular responsibility for Core services within a secure environment. This is an exciting opportunity for a committed, can-do individual to be involved from the build of the system to supporting it when live. Your experience Responsibilities include (but are not limited to): 3rd line support of: * VMWare and Operating Systems * MS Platform Engineering * Environment configuration, administration and maintenance covering virtual and physical assets * Environment monitoring * Linux Platform Engineering * Backup Solutions * PKI Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 18 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.