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Main responsibilities You will be: Providing service design expertise across complex user journeys Developing user-centred experiences that meet user needs and fulfil business outcomes Helping to shape the Service Design function in the team based on best practice from the wider profession Using and promoting best practice and standards to design usable and inclusive experiences Analysing pain points and failure points within the user experience and create recommendations to address any issues identified Mapping of current user journeys and design service blueprints for new or improved experiences or processes across multiple channels Effectively communicating complex information and ideas using sketches, scenarios, diagrams, maps, prototypes, and written narratives for multiple audiences Building collaborative relationships within multidisciplinary teams and with senior stakeholders across the organisation and wider DDaT Profession Effectively using facilitation skills with teams and stakeholders to build a shared understanding of problems to be solved, work through challenges and enable design-led decision making Within Department of Business and Trade this role is known as Senior Service Designer