Find your next tech and IT Job or contract role.

As a Lead Service Designer at DBT you will identify gaps and opportunities in existing services as well as look for opportunities to create new ones. Working in a user centred multidisciplinary team alongside researchers, developers, and other designers, you’ll bring a wide view of the landscape as well as be the voice of the user and business. You'll collaborate with product managers and service owners to help understand and communicate the complexities of our services. You will create visions, strategies, and roadmaps to help guide teams and stakeholders while documenting holistic user journeys to communicate and help make and understand key decisions. We’re looking for someone who will be able to analyse existing services to understand pain and failure points as well as actively promoting good design rational with the team and to stakeholders to ensure quality outcomes. To be effective in this position, you will need to understand the needs of users and stakeholders and be able to communicate this in an engaging way, whether this is by creating prototypes to test an idea and inspire the team and stakeholders or creating design patterns that can be used across our services to ensure consistency and scalability. Main responsibilities You will: Understand and advocate for user needs, ensuring services are designed to meet them. Lead communication with colleagues across DBT to define user journeys and articulate product visions. Engage and manage stakeholder needs, driving the communication of insights and strategies to senior stakeholders and management. Track user interactions across boundaries, create user journeys to highlight pain points and improvements, and design systems across multiple services, ensuring simple and evidence-based outcomes. Demonstrate expertise in service design, helping others understand its value, and lead evidence-based design direction. Create high-quality deliverables like personas, experience maps, and service blueprints. Lead on the analysis of research findings, identify improvement opportunities, and communicate design solutions that address user needs and business outcomes and use prototyping methods to share ideas with real users and encourage collaboration. Bring the team and stakeholders along the journey, ensuring feedback is incorporated, and act as an authority on service design, managing, training, and mentoring other designers, leading the capability and promotion of service design within the department and across government. Identify cost-saving opportunities while implementing best practice service design, promoting best practice and build a collaborative culture within the Service Design team.