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Junior Presales Engineer (Networking) Farnborough £40,000-£45,000 + Progression + Training + CCNA Qualification paid for + Gym + Hybrid Working + 33 Days Annual Leave + so much more! Excellent opportunity for a NOC Engineer or 2nd/3rd Line Support Engineer from Networking with aspirations of becoming a Solutions Engineer to join a company that will train and develop you, pay for industry recognised certifications (CCNA), and has a clear route of progression! This company are at the forefront of connectivity solutions in challenging environments keeping people connected and safe. They are growing their Solutions Engineering team due to continued success and are looking to add someone they are able to train and develop into the position. In this role you will start by assisting with NOC and 3rd Line duties whilst building up your knowledge in presales, IoT, and specific Telco solutions and products. You'll predominantly be office-based at the beginning of your career here (1 year) but as your knowledge and skillset grows you'll start attending client visits and sites and discussing solutions to issues they are having. The ideal candidate will be a NOC or 2nd/3rd Line Support Engineer from a networking background with ambitions to grow and develop into a Solutions Engineer. Candidates must have strong communication skills and must be eligible for SC clearance due to the location of the office. Candidates must hold a full driver's license and have their own vehicle, again due to office location. This is a fantastic opportunity to progress your career, receive training and personal development, and attain certifications and qualifications all paid for! The Role: *NOC and 3rd Line Support Engineering to start *Learning and Developing knowledge around Solutions and Products *Travelling to customer sites (once trained) *Predominantly office-based, at least to start (circa 1 year) The Person: *NOC or 2nd/3rd Line Engineer from a networking background *Ambitious and actively looking for progression *Eligible for SC Clearance *Happy to be office-based during the training period Reference Number: BBBH262305 To apply for this role or for to be considered for further roles, please click "Apply Now" or contact Tommy Williams at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.

Job Title : Application Support Analyst - 1st Line Support Location : Shipley, West Yorkshire Salary : £24,000 - £26,000 per annum Job type : Full time - Permanent Job overview: We are seeking a proactive and customer-focused Application Support Analyst to join our 1st Line Support team. You'll be the first point of contact for our clients, resolving incidents, answering queries, and ensuring a high-quality support experience. This role offers excellent training, exposure to a wide range of technologies, and opportunities to progress into 2nd line support. Responsibilities: Act as the first line of service for customers, logging and managing tickets from phone calls, emails, and live chat. Resolve 1st line incidents and queries, ensuring timely, accurate, and professional responses. Serve as a liaison between clients and internal development teams for escalated product issues, enhancements, and bug fixes. Log, track, and follow up on incidents through to completion. Collaborate with the Account Management Team and other departments to improve processes and client communication. Test software prior to end-user deployment. Create and maintain knowledge base and training materials. About you: Efficient - Deliver high-quality work with minimal wasted effort. Proactive - Take initiative, solve problems independently, and bring new ideas. Adaptable - Manage interruptions, changing priorities, and multiple tasks professionally. Organised - Plan, schedule, and focus on priorities. Analytical - Draw clear insights from data and information. Persistent - Stay committed until resolution is achieved. Team-Oriented - Collaborate effectively with colleagues. Professional - Represent the business knowledgeably at all times. Essential Requirements: Understanding of basic IT support concepts, gained through prior work experience, formal training, or completion of a relevant IT course. Excellent written and verbal communication skills. Strong customer service mindset and the ability to explain technical concepts clearly. Desirable Skills: 2+ years of experience in customer or technical support within a complex environment. Previous 1st line support and remote troubleshooting experience. MS SQL Server (T-SQL) skills, including: Writing and executing SELECT statements Making database alterations Profiling to identify and resolve issues Manipulating client data using T-SQL Additional Opportunities: Progression pathways into 2nd line support. Support and administer hosted production environments. Perform software installations of Watermark software. Gain experience with data imports and conversions. Assist with internal server maintenance and upkeep. Benefits: Work with a strong global brand in a growing company. Competitive salary. Full training and ongoing professional development. Clear career progression opportunities. Regular staff social events. If you feel you could be an asset to our team then please click the APPLY button to send your CV and cover letter. Candidates with experience of: Helpdesk Engineer, Service Desk Technician, Infrastructure Engineer, 2nd Line Support Engineer, ICT Systems Engineer, IT Technician, IT Service Desk Technician, 3rd Line Support, 2nd Line Support Technician, Technical Support, IT Support, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support may also be considered for this role.