Job Vacancy ServiceNow Business process Consultant

Berkshire

VIQU IT

Business Analyst

Job position ServiceNow Business process Consultant

Fixed term

As soon as possible

1 month

Berkshire, United Kingdom

Published on 29/07/2025

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Do you love all things process?
Are you passionate about shaping how ServiceNow is delivered to customers?

Morela is proud to be supporting our client in their search for an experienced ServiceNow Business Process Consultant to play a key role in a high-impact transformation project.

Contract Role – ServiceNow Business Process Consultant (CSM)
UK-Based (Remote with some on-site)
⏳ 3-Month Initial Contract (Extension Likely)
Outside IR35
Rate £550 per day
ASAP Start

Our client is delivering a major ServiceNow programme and needs a consultant who can own and improve end-to-end customer service processes using the CSM module. You’ll work closely with stakeholders, map workflows, and ensure the platform truly supports the business.

Key Responsibilities:

Analyse, map, and redesign customer service processes

Lead discovery sessions and define business requirements

Work with ServiceNow delivery teams to ensure platform alignment

Support testing, documentation, and user adoption

✅ Experience Needed:

Proven experience in ServiceNow CSM

Strong background in business process mapping and optimisation

Confident working with stakeholders and delivery teams

Familiar with agile or iterative delivery environments

Message me or send your CV (Word format) to -hidden email- for more info or immediate consideration.

Discover VIQU IT

Birmingham, United Kingdom

20 - 99 employees

Recruitment agency

At VIQU IT, we’re focused on bringing a knowledgeable and honest approach to IT recruitment, devoting ourselves to improving the quality of life for our candidates through excellent IT job opportunities, our clients with high-quality customer service, and our team through continual support and training. As an IT recruitment agency based in Birmingham and Southampton, our recruitment team works with everyone from global conglomerates to innovative SMEs, identifying high-quality IT contractors and permanent employees, in addition to providing consultancy services for IT project-based work.

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ServiceNow Business process Consultant

VIQU IT