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Role Overview The ServiceNow Solutions Architect is responsible for designing, governing, and delivering scalable ServiceNow solutions that align with business objectives and enterprise architecture standards. This role serves as the technical authority across ServiceNow implementations, ensuring best practices, performance, security, and long-term platform sustainability. The Solutions Architect partners closely with business stakeholders, product owners, developers, and integration teams to translate requirements into well-architected ServiceNow solutions while maintaining platform integrity and minimizing technical debt. Key Responsibilities Lead the end-to-end architectural design of ServiceNow solutions across one or more modules (e.g., ITSM, ITOM, HRSD, CSM, SecOps, GRC, SPM). Define solution architecture that aligns with enterprise standards, security policies, and ServiceNow best practices. Translate business requirements into scalable, maintainable technical designs and implementation roadmaps. Provide architectural guidance and technical leadership to development teams throughout the delivery lifecycle. Own platform governance, including design reviews, customization standards, and upgrade readiness. Design and oversee integrations between ServiceNow and external systems using REST, SOAP, MID Server, and event-based integrations. Ensure optimal use of out-of-the-box ServiceNow capabilities while minimizing unnecessary customization. Support platform upgrades, migrations, and module implementations with a focus on stability and performance. Collaborate with stakeholders to prioritize demand and align solutions with strategic business outcomes. Produce and maintain architecture documentation, including solution designs, data models, and integration diagrams. Identify risks, dependencies, and architectural trade-offs, providing clear recommendations to leadership. Required Skills & Experience Extensive hands-on experience designing and implementing ServiceNow solutions in enterprise environments. Deep understanding of ServiceNow architecture, data model, CMDB, security model, and application framework. Strong experience with at least one core ServiceNow product suite (e.g., ITSM, ITOM, HRSD, CSM). Proficiency in ServiceNow development concepts, including: Flow Designer and Workflow Business Rules, Client Scripts, UI Policies Script Includes and scoped applications Experience designing and implementing integrations using REST/SOAP APIs and MID Servers. Strong knowledge of platform performance optimization and upgrade-safe development practices. Ability to communicate complex technical concepts clearly to both technical and non-technical audiences. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 18 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

3rd Line Support Core Engineer Are you an experienced 3rd Line Engineer? Can you work in a small, tight-knit team providing remote support to a dynamic customer environment? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people in an Agile framework to provide a first class level of support? This is your world and your opportunity to shape it for the better. We are looking for an experienced 3rd Line Engineer with knowledge of Operating Systems and VMWare to join a small embedded team. You will play an integral part of the team and your role will involve providing support across multi-site domains using the latest technologies with particular responsibility for Core services within a secure environment. This is an exciting opportunity for a committed, can-do individual to be involved from the build of the system to supporting it when live. 3rd Line roles in London are working between the hours of 7am and 7pm, on a rotational basis. Your experience Responsibilities include (but are not limited to): 3rd line support of: * VMWare and Operating Systems * MS Platform Engineering * Environment configuration, administration and maintenance covering virtual and physical assets * Environment monitoring * Linux Platform Engineering * Backup Solutions * PKI Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 18 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

Role Overview The ServiceNow Developer / Configurator is responsible for configuring, developing, and supporting ServiceNow applications to meet business and technical requirements. This role focuses on building reliable, maintainable, and upgrade-safe solutions using ServiceNow best practices, while collaborating closely with architects, product owners, and stakeholders. The Developer / Configurator plays a key role in delivering platform enhancements, automations, and integrations that improve service delivery and user experience across the organization. Key Responsibilities Configure and develop ServiceNow applications in alignment with approved solution designs and architectural standards. Build and maintain platform components such as: Business Rules Client Scripts UI Policies Script Includes Flows and Workflows Configure ServiceNow modules such as ITSM, ITOM, HRSD, CSM, SecOps, GRC, or SPM as required. Implement forms, lists, catalogs, and portal components to support business processes. Develop and support integrations using REST and SOAP APIs, MID Servers, and data imports. Ensure all configurations and customizations are upgrade-safe and adhere to platform best practices. Support testing activities, including unit testing, system testing, and UAT defect resolution. Troubleshoot and resolve platform defects, performance issues, and user-reported incidents. Maintain technical documentation for developed solutions and configurations. Collaborate with architects and senior developers during design reviews and sprint planning. Participate in platform upgrades, patching, and release management activities. Required Skills & Experience Hands-on experience developing and configuring ServiceNow in a professional environment. Strong understanding of ServiceNow scripting and configuration, including JavaScript fundamentals. Experience working with core ServiceNow development tools and features, including: Flow Designer Service Catalog CMDB and Discovery (where applicable) Familiarity with ServiceNow security concepts such as roles, ACLs, and data protection. Experience working in Agile / Scrum delivery teams. Ability to interpret functional requirements and translate them into technical solutions Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 18 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.