Find your next tech and IT Job or contract User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) in England

User support is responsible for providing technical assistance to employees within a company. They also supervise their use of various computer and telephone equipment while taking into account the condition of materials. Their work also consists of carrying out maintenance and installation of computer systems within a company or business. They advise and provide assistance to users by training them in the use of software tools at their disposal. A user support intervenes first in case of malfunctions or incidents on the devices used by directly eradicating the malfunction or redirecting the user to better assistance. Moreover, they propose IT solutions to users in difficult situations with their electronic equipment.

Explore the latest IT & tech jobs in England, home to numerous tech hubs and a diverse job market.

Your search returns 95 results.
Contractor

Contractor job
Qlik Developer

LA International Computer Consultants Ltd
Published on

6 months
£450-500
Three Rivers, England, United Kingdom
Qlik Developer 6 Month contract initially + Extensions Based: Watford/Hybrid - 1-2 days p/w onsite Rate: £450 - £500 p/d - (via Umbrella company) We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a Qlik Developer to join the team. Ky Responsibilities; * Support business teams by delivering high performing data cubes for reporting users. * Maintain clear documentation of the Qlik data design and mappings * Create high quality & compelling story telling through simple to understand data visualizations that support the business decision-making and provide insight into the business data * Provide a narrative view to support the client-facing teams provision of quarterly customer account reviews * Manage escalations and troubleshooting requests from the Commercial, Finance or other Qlik users and App Support in IT. * Monitor the day-to-day operation of the data loads and refreshes. * Communicate effectively with reporting stakeholders and build relationships with users around the business. * Work with users to ensure requirements are understood and achievable. * Working with third party developers / partners to formulate technical solutions to meet business needs. * Ensure compliance of the Qlik platform with IT policies by reviewing and amending security, data protection, data retention and storage, change management procedures. * Proactively identify opportunities to improve process effectiveness and/or deliver strategic goals. * Ensure Qlik knowledge is up to date. Key Skills & experience: * Strong understanding of Qlik view design / visualization with at least 5 years' experience and at least 2 year as a Qlik developer * Knowledge of Oracle / SQL would be highly desirable and beneficial * Understanding of data warehousing and ETL * Tenacity to see multiple tasks through to successful completion at any given time * Ability to work to tight deadlines and demanding targets * Strong attention to detail with an excellent customer service ethos * Personal presence and credibility; demonstrating enthusiasm and self-motivation * Ability to build relationships with Internal and external stakeholders * Ability to "think outside the box" and provide solutions * Highly motivated and enthusiastic * Honest * Acts with Integrity * Holds a can do attitude * Strong relationship skills * Excellent people management skills * Problem solving skills * Calm and professional * Works well under pressure * Responsible for end-to-end design and development of Qlik Cloud reporting applications, in addition to the performance and integrity of our Qlik application * Mentoring of the reporting users of Qlik and a point of escalation for queries * Responsible for ensuring the compliance of the Qlik Cloud platform with IT policies including security, data protection, data retention and storage, change management This is an excellent opportunity on a great project of work, If you are looking for your next exciting opportunity, apply now for your CV to reach me directly, we will respond as soon as possible. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
Permanent

Job Vacancy
Director for Working Age Services - Department for Work and Pensions - SCS2

Government Digital & Data
Published on
microsoft

£100k-136k
London, England, United Kingdom
You will report to the Service Owner of Working Age Services. You will be responsible for up to 7 direct reports, a team of c500 civil servants with additional responsibility for contractors and suppliers and annual spend of c. £100m. In addition, you will be a leadership role model for 8000 colleagues in Digital and Transformation Group (DTG). ​ The Director for Working Age Services Digital Delivery is responsible for a wide-ranging portfolio covering support for live services, digitally enabled transformation and priority policy reforms. For Working Age Services, they will lead the digital services that support both the current and future services the department provides to people of Working Age. This includes Universal Credit, the jobs and careers service, and New-Style benefits.​ The Director will be accountable for both the live running and transformation activities for services including playing a key leadership role in the jobs and careers service programme. You will own the delivery strategy delivering transformation outcomes through our services, including working across Directorates to deliver policy intent through user-centred digital services. Ensuring that the right processes, procedures, and technologies align to delivering improved user, policy, and business-related outcomes. ​ Development and execution of comprehensive roadmaps for those services, aligning organisational design, governance practices, capability, and 3rd party services to enable delivery of service design and delivery. ​ Lead design, development, and delivery of large-scale user-centred services, utilising innovative technologies and data, integrated with DWP’s core platform capabilities. ​ Lead multi-disciplinary teams to design, plan, deliver and maintain products - including user experience, development, data models, real-time analytics, machine-learning, APIs, development, and behaviour-driven testing​. Lead creation of core capabilities to support the service and make available across DWP though loosely coupled services, leading and influencing matrixed architecture, security, and infrastructure operations teams. ​ Play an active role within the DWP Director community, and as a senior Digital leader across the Government. ​ Lead and embed new ways of working and technology-enabled innovation, driving and building sustainable digital capability across the Department to support Civil Service Reform. ​ Role modelling inclusive leadership behaviours and creating the culture and conditions to empower people to work across organisational boundaries, in multi-disciplinary teams, in service of our priorities. ​ Provide assurance and oversight of transformation programme activity, ensuring they are managed effectively and represent value to taxpayers. ​ Maintain outstanding financial management and control standards, which require financial budgets to be managed to within 1% variance per quarter and per budget allocation. ​ ​In addition, the role will require you to: ​ Contribute to and actively participate in the executive leadership of DWP as we deliver unprecedented change to the welfare system, and to the products and services it delivers. ​ Manage complex relationships with a wide range of internal and external stakeholders including partners and vendors​
Fixed term

Job Vacancy
Senior Infrastructure Engineer / Back and Storage 

LA International Computer Consultants Ltd
Published on

6 months
Stantonbury, England, United Kingdom
Role Title: Senior Infrastructure Engineer / Back and Storage IR35: Inside IR35 Contract Length: 6months initially Location: 3 days onsite in Milton Keynes Clearance: DV clearance required The Storage & Backup SME will provide specialist support for enterprise storage and data protection platforms, with a focus on Veeam and physical storage technologies. The role is critical to ensuring data availability, integrity and recoverability within a secure, regulated environment. The resource will support backup, restore and disaster recovery capabilities, assist with platform optimisation and ensure data protection services meet operational and compliance requirements. Strong technical depth and experience supporting business critical systems are essential. Be a key lead in conversations around Environment development and growth utilising automation techniques to improve the infrastructure. Key Responsibilities & Expertise * Deep experience with Veeam Backup & Replication * Strong knowledge of NetApp storage platforms * Backup, restore and disaster recovery design and testing * Data protection in secure and regulated environments * Capacity planning and performance optimisation * Understanding of backup encryption, retention and compliance requirements Relevant Qualifications: * Veeam Certified Engineer (VMCE) and/or NetApp Certified Data Administrator (NCDA), or equivalent demonstrable experience * Proven experience supporting enterprise backup, restore and storage platforms Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 18 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
Contractor

Contractor job
Netsuite Developer with Salesforce

Nexus Jobs Limited
Published on

£350-550
London, England, United Kingdom
NetSuite Developers with SalesForce Our Client is looking to recruit a Netsuite Developer with Salesforce experience. You must have at least 5 to 7 years expertise of working with Netsuite as a Developer coupled with experience of Salesforce. Key Responsibilities: Understand the Clients business and processes to provide inputs for improved use of technology, including Salesforce. Propose system design/enhancements based on business needs and NetSuite expertise Review current implementation and propose improvements to enable us to optimise value from NetSuite's native functionality. Implement agreed changes Work on NetSuite configurations and custom development to deliver optimal solutions to support and continued growth while advising the business on risks around customisations or alterations to the platform Undertake analysis of user and business requirements, with particular regard to their impact on existing NetSuite system and environments, and produce an appropriate system design. Complete technical analysis, design, configuration, scripting, and implementation of NetSuite customizations and functionality, Manage configuration changes to fields, workflows, roles/permissions, page layouts, custom objects, custom record types, reports and dashboards Develop, test and deploy customized fields, forms, scripts, workflows, custom records, and user roles to meet business requirements Support existing custom scripts and solutions Conduct the overall analysis, testing, and deployment for ongoing NetSuite upgrades Manage incidents for NetSuite application and coordinate with external vendors and key internal teams Coordinate with NetSuite support on issues that cannot be resolved internally Develop, launch, and manage in-depth KPIs, dashboards, and reports for NetSuite functions at both management and individual level. Support end user requests for new saved searches, reports, KPIs and dashboards Manage and maintain proper system access/rights and role definitions and user access Create and maintain documentation for NetSuite customisations, workflows, processes and troubleshooting steps Develop rollout standards in line with agreed architectural principles to ensure the delivery of resilient solutions Identify application integration opportunities that can streamline business processes and improve productivity Propose and implement potential NetSuite integrations with internal and external systems working alongside the Senior Enterprise Architect Manage and support 3rd party integrations with NetSuite Qualifications, Experience and skills Act as a subject matter expert on the NetSuite Ecosystem. Provide mentoring and code review to current Netsuite developers to ensure highest standards are met. Qualifications, Experience and skills Minimum 5 years hands-on NetSuite experience General knowledge of back office business processes for Finance and Supply Chain Strong technical knowledge covering NetSuite as a technology platform including proficiency in NetSuite's SuiteScript and SuiteTalk APIs, and have experience with other cloud-based technologies. Experience with client-side technologies like JavaScript, HTML and web services (XML, SOAP, WSDL) Experience with SalesForce is a plus Expert at professional programming practices including source code control, versioning and documentation. University degree in computer science, engineering or related fields Ability to collaborate and communicate effectively across functional departments and management hierarchies. A consistent track record of working effectively on virtual teams is required Excellent analytical and problem solving skills Excellent written and verbal communication skills Experience designing and architecting solutions Willingness to learn and ability to flourish in a high growth, dynamic, and entrepreneurial environment Self-starter with the ability to run projects from origin through execution The role can be based in London or Leeds and for the time being will be working remotely. The duration for this assignment is 6 months. The rate will be circa £350 to £550 per day. Please send your CV to us in Word format.
Permanent

Job Vacancy
Test Engineer - Infected Blood Compensation Authority - SEO

Government Digital & Data
Published on
QA

£47k-51k
Newcastle upon Tyne, England, United Kingdom
As a Test Engineer, you will play a key role in ensuring the quality and reliability of digital programmes and products. The Test Engineer will focus on designing and executing comprehensive, automated, and manual test strategies within Agile environments to ensure software quality. You will work within multidisciplinary teams to design, develop, and execute comprehensive testing activities, moving away from manual processes toward automated, "shift-left" practices. You will be responsible for ensuring that software meets functional, performance, and accessibility requirements before it reaches the user. Responsibilities As a Test Engineer, you will: Analyse business requirements and technical specifications to design comprehensive test plans, scenarios, and test cases for functional and non-functional requirements (e.g., performance, security, accessibility); Conduct various testing activities, including integration, regression, performance, accessibility, and supporting User Acceptance Testing (UAT); Take a hands-on approach to testing, contributing to automated test suites and helping teams deliver quality through automation and shift-left practices; Design, develop, and execute manual and automated Test cases within Xray to ensure robust requirement coverage; Proactively identify, document, and track software defects in JIRA, performing root-cause analysis and working closely with developers to ensure timely resolution; Build and maintain automated test frameworks and scripts using tools like Cypress or Playwright, REST Assured, or similar; Develop and maintain automated test scripts and support their integration into CI/CD pipelines (e.g., GitLab); Support the maintenance of test environments, test data management, and the tracking of quality metrics; Collaborate with Product Owners, Business Analysts, and Developers to refine complex requirements into clear, verifiable, and testable acceptance criteria; Provide stakeholders with clear, data-driven insights into product health, test coverage, and release readiness.
Permanent

Job Vacancy
Senior UX Lead Designer – Holborn London

Nexus Jobs Limited
Published on

£65k-75k
London, England, United Kingdom
Senior UX Lead Designer – Holborn London Our Client is a leading international consultant with offices scattered around the World. Currently, they are looking to recruit a UX Design Lead Designer for their London office. You must have be a design lead with a strong UX background, experience in Service Design and an interest in design strategy. We are looking for a seasoned, hands-on practitioner, with a can-do attitude. As a senior member of the team and design representative in the organisation, your focus will be on people – clients, users/customers, team and colleagues and on the process support and advocate for the existing systems, and with a critical eye improve upon them. You will be reporting to the Global Head of the XD Practice and programme delivery. EXPERIENCE · Senior designer with over 8 years work experience working for blue chip clients · as a Senior UX designer, Senior Product designer, UX architect, or a Service designer. · Design processes, agile development and lean UX. · Working collaboratively in an interdisciplinary team. · Creating omnichannel experiences – cross-platform and cross-device solutions. · Designing enterprise level, consumer grade digital services and products. · Ability to define key metrics and evaluate project success. · Working to strict deadlines. · Proven design track record and design agency experience. · Design degree or equivalent. You will be involved in leading pitches, presentations and support proposals. Create project estimates and plans Summary of Senior UX Designer Skills required: · Provide leadership in challenging situations through clarity, tact and diplomacy. · Ability to identify and communicate the commercial impact of design decisions. · Full command of the UX process and an understanding of the Service Design process. · Visual thinking, proof of concept, rapid prototyping, storyboarding and technical skills. · Attention to detail. · Ability to quickly turn around wireframes in an iterative environment. · Proficiency in Sketch, Axure, Adobe CS, etc. · An understanding of technology. Salary for this role will be in the range £65K - £75K + Benefits. Please send your CV to us in Word format along with your current salary and notice period/availability.
Permanent

Job Vacancy
Senior UX Lead Architect - Holborn

Nexus Jobs Limited
Published on

£65k-80k
Holborn, England, United Kingdom
Senior UX Lead Architect – Holborn London Our Client is a leading international consultant with offices scattered around the World. Currently, they are looking to recruit a UX Design Lead Architect for their London office. You must have be a design lead with a strong UX background, experience in Service Design and an interest in design strategy. We are looking for a seasoned, hands-on practitioner, with a can-do attitude. As a senior member of the team and design representative in the organisation, your focus will be on people – clients, users/customers, team and colleagues and on the process support and advocate for the existing systems, and with a critical eye improve upon them. You will be reporting to the Global Head of the XD Practice and programme delivery. EXPERIENCE · Senior designer with over 8 years work experience working for blue chip clients · as a Senior UX designer, Senior Product designer, UX architect, or a Service designer. · Design processes, agile development and lean UX. · Working collaboratively in an interdisciplinary team. · Creating omnichannel experiences – cross-platform and cross-device solutions. · Designing enterprise level, consumer grade digital services and products. · Ability to define key metrics and evaluate project success. · Working to strict deadlines. · Proven design track record and design agency experience. · Design degree or equivalent. You will be involved in leading pitches, presentations and support proposals. Create project estimates and plans Summary of Senior UX Architect Skills required: · Provide leadership in challenging situations through clarity, tact and diplomacy. · Ability to identify and communicate the commercial impact of design decisions. · Full command of the UX process and an understanding of the Service Design process. · Visual thinking, proof of concept, rapid prototyping, storyboarding and technical skills. · Attention to detail. · Ability to quickly turn around wireframes in an iterative environment. · Proficiency in Sketch, Axure, Adobe CS, etc. · An understanding of technology. Salary for this role will be in the range £65K - £80K + Benefits. Please send your CV to us in Word format along with your current salary and notice period/availability.
Contractor

Contractor job
Senior Netsuite Developer with Javascript and SQL

Nexus Jobs Limited
Published on

£350-500
Holborn, England, United Kingdom
Senior Netsuite Developer Our Client is a leading company who are looking to recruit a Senior Netsuite Developer with Javascript and SQL with extensive Netsuite OneWorld expertise. You will have a degree in Computer Sciences or equivalent certifications. Must have technical working knowledge of NetSuite OneWorld Financials platform, including relevant NetSuite certifications. Ideally have at least 5 to 7 years experience of developing in Javascript and Oracle SQL in order to develop applications for Netsuite including a minimum 5 years in NetSuite OneWorld. Experience of full software delivery lifecycle including capturing business requirements, developing solutions, user testing & training, post go-live support and optimisation. Experience of integrating Finance packages with other strategic solutions including CRM and eCommerce platforms. Must be a creative thinker, with the ability to proactively identify areas for potential improvement (process and functionality). Have the ability lead initiatives and solution enhancements. With confidence and judgement to plan and accomplish goals. Ability to translate business/operational requirements into effective and efficient systems solutions. Experience to manage conflicting priorities/complex workload. You must have extensive experience of all NetSuite financial modules is essential, as is their interfacing with other platforms. The Client has offices in Holborn London. Please send your CV to us in Word format along with your rate along with your availability.
Permanent

Job Vacancy
Senior Front-End Engineer

Rise Technical Recruitment Ltd
Published on

£60k-80k
SW1A 2AH, City of Westminster, England, United Kingdom
Senior Front-End Engineer (Angular) Greater London (Remote/Hybrid - Flexible Working) £60,000 - £80,000 + Growth + Leadership + Equity Opportunities An excellent opportunity awaits a strong Frontend Engineer with solid Angular experience who is looking to take a leading role within a growing, well-funded early-stage start-up. This position offers real ownership, shaping architecture, influencing product direction, and helping scale an engineering function from the ground up. This company is a well-backed early-stage start-up with major commercial contracts already secured and founders who have previously built and exited successful businesses. They are building a data-driven platform that streamlines complex, multi-step processes through modelling, optimisation and workflow automation. In this role, you will take ownership of the frontend, leading architecture and driving end-to-end development of the user-facing platform. Working closely with an experienced, backend-leaning CTO and the founders, you will help define technical direction as the team grows. With planned hires over the next 18 months, this role naturally progresses into a broader leadership position. The role is based in Central London, with flexible remote working and collaborative in-person time throughout the month. The ideal candidate will have strong frontend architecture and engineering experience, ideally with latest versions of Angular. Experience with NgRx, RxJS and deploying to cloud environments is desirable. More importantly, they will be motivated by ownership, leadership and the opportunity to grow within a scaling business. This is a fantastic opportunity for an ambitious frontend engineer who wants impact, progression and visibility in a funded start-up environment, helping shape both the product and the engineering team from an early stage The Role: Lead the frontend development and take ownership of the Angular platform Deliver features end to end and help define technical standards Work closely with the founders and CTO Support the growth of the engineering team as new hires join Based in Central London with flexible remote working and regular in-office collaboration The Person: *Strong frontend development experience, ideally using modern Angular *Experience with state management tools such as NgRx or RxJS *Familiar with deploying applications into cloud environments (AWS, Azure, GCP) *Interested in taking on responsibility and contributing to technical direction *Looking to grow within an early-stage, scaling business Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
Permanent

Job Vacancy
ICT Engineer

Bluetown
Published on

£24,500
CO9 1RT, Braintree, England, United Kingdom
Job Title: ICT Engineer Location: Great Notley, Essex Salary: £24,500 per annum Job Type: Permanent / Full Time. Please note - candidates are required to be based onsite, we don't offer remote working due to business needs. About us: We are a family-owned IT Asset disposal organisation based in Great Notley, Essex who believe in strong team spirit and are seeking an IT Engineer to join our expanding team. About the role: The ideal candidate will possess a strong technical background and have an understanding of IT equipment and its functions. You will be responsible for engineering equipment coming into our facility from our clients and the erasure of all data using approved software and have a focus on data security, networking and compliance. About you: Requirements: Strong knowledge of IT equipment, including networking Record test data and note nonconformities Ability to work independently as well as part of a team, although full training will be given Strong communication skills, both verbal and written Attention to detail Accuracy Use of database experience Must live within 30 minute drive of our facility in Great Notley, Braintree Essential: 5 x GCSE's including Maths, English and an IT qualification What we offer: Free onsite parking Christmas shutdown in addition to annual entitlements Staff events Free staff refreshments Funded training opportunities Uniform supplied Additional Information: We are a Disability Confident and Living Wage employer and are committed to providing equal opportunities to all applicants. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of; IT, IT Helpdesk, IT Support Engineer, IT Customer Support, Helpdesk, IT Support, IT Support Technician, Infrastructure Engineer, 2nd Line Infrastructure Engineer, 3rd Line Infrastructure Engineer, 2nd Line Support Engineer, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, 3rd Line Support, 2nd Line Support Technician, Technical Support, Technical Support Technician, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support, IT Technician, Information Technology, IT, 1st Line, 2nd Line, Technical Support Engineer, Technical Customer Support, Tech Support, Tech Support Services, Customer Support, IT, Customer Services, Remote Support, Engineer may also be considered for this role.
Permanent

Job Vacancy
Lead Technical Architect - Government Digital Service - G6

Government Digital & Data
Published on
microsoft

£69k-107k
England, United Kingdom
We are hiring 2 Lead Technical Architects in the campaign, one for the Cyber Services Team and one for the Cyber Products team - Please let us know if you have a preference for one of the roles in your application. As a Lead Technical Architect you’ll: define and own a coherent suite of digital cyber defence services or products that are best delivered centrally, for the whole of the public sector. work closely with the Heads of Cyber Services and Products to support the delivery of the services and products according to the agreed roadmap. The services and products may be owned and operated internally by the team, by other parts of DSIT, by third party public sector bodies or by commercial organisations. provide technical leadership for the Cyber Services strategy and a coherent suite of services, ensuring that services are feasible, roadmaps align to underlying technology roadmaps, and that services work coherently together provide technical leadership for the coherent suite of products, ensuring that products are feasible, roadmaps align to underlying technology roadmaps, and that products work coherently together. maintain knowledge of the global cyber security landscape, including threats, vulnerabilities and how they are mitigated maintain knowledge of the global cyber security marketplace, and the opportunities it provides for the public sector own the overall prioritisation of service or product development, and work with the Head of Cyber Services, Head of Cyber Products and Service Owners to ensure that the suite continues to evolve coherently to meet new threats and challenges engage with industry and government specialists to understand their current cyber security challenges and how they are meeting them, ultimately looking for opportunities to share best practices or develop new central services and products manage and develop staff so that they reach their full potential, thrive and contribute effectively to the team’s objectives
Contractor

Contractor job
Salesforce Developer

LA International Computer Consultants Ltd
Published on

£300-350
SW1A 2AH, City of Westminster, England, United Kingdom
Position : Salesforce Developer Day Rate : 350 GBP/Day (Outside IR35) Duration : 6 Months to Start Location & Travel : London / Manchester / Portsmouth / Glasgow ( Weekly 3 days at Office) Job Description Main purpose of role: * Responsible for designing, developing and implementing high-quality Salesforce solutions that align with strategic objectives and the long-term platform vision. * Acts as a senior technical contributor, providing depth of expertise, strong delivery capability and pragmatic problem-solving across the Salesforce platform. Key responsibilities: * Design and develop robust Salesforce solutions using Apex, Lightning Web Components, integrations and other Salesforce ecosystem technologies, in line with agreed architectural standards. * Deliver business change on the Salesforce platform in alignment with agreed priorities, roadmap and delivery plans. * Produce clear and accurate technical documentation, including design notes, configuration details and deployment considerations. * Support and mentor less experienced developers through pairing, knowledge sharing and informal guidance, without formal line-management responsibility. * Ensure Salesforce support activity is delivered within agreed SLAs, taking ownership of complex or high-impact incidents when required. * Contribute to the impact analysis of Salesforce seasonal releases (Spring, Summer, Winter), identifying potential impacts and supporting adoption of relevant new features. Skill Detail Problem solving * Diagnose and resolve complex Salesforce issues related to performance, scalability, data integrity and user experience. * Monitor solution effectiveness and adoption, identifying improvement opportunities. * Take ownership of difficult technical problems through to resolution. Decision making * Apply Salesforce best practices and established standards when making technical decisions. * Effectively prioritise workload and manage competing demands. * Identify risks early and raise them appropriately to the Lead Salesforce Developer or delivery team. Innovation * Stay current with Salesforce releases and ecosystem enhancements. * Propose practical improvements using automation, declarative features and modern development patterns. Key: * Lead Salesforce Developer * Work in close partnership to implement agreed designs and architectural direction. * Provide feedback, alternative options and technical insight to support sound decision-making * Escalate risks, constraints and technical concerns in a timely and constructive way. * DevOps Direct Team LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

Frequently asked questions about working as a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

What is the role of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User Support is a technician who handles incidents reported by users. It can be any difficulty that users encounter. They must find the flaws and propose adequate solutions to resolve the problems encountered. In other words, User Support comes to the rescue of users to troubleshoot their issues.

How much does a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) charge

The daily rate of a User Support depends on the level of responsibility and industry sector, but on average, it is 270 euros. The average salary of a user support will be £30K per year on average.

What is the definition of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

The User Support position is one of the entry points for novice IT technicians. User Support provides technical assistance to users as its name indicates. First, they search for the source of the problem, failure, errors, bug... To do this, they can connect directly to the user's workstation to fix the issue. Then, they will quickly establish a diagnosis of the anomalies. The user assistant may also be required to intervene remotely to resolve the issue in question, whether by phone, email, or another communication medium. Regardless of the failure, User Support must quickly find ways to solve any type of problem: network, Internet, computer that won't start, connection issues, etc. These are examples of failures that often occur.

What type of mission can a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) handle

The missions of a User Support are numerous. Here are some of the main ones to know: • Receive user requests (problem, breakdown, etc.) • Record reported anomalies (malfunctions, incidents...) • Process requests received following incidents • Ensure follow-up of problem handling (reminders, analysis, consolidation...)

What are the main skills of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

Taking a User Support position is not an easy task. There are many functions that this expert must perform. Here are the main skills required for anyone who wishes to become a User Support specialist. • Master MS SQL Server databases • Have good technical knowledge (operating systems such as Linux, Mac, Windows... as well as LAN/WAN network protocols, TCP/IP, http, proxy...) • Have good administration skills in software solutions like EDM or ERP

What is the ideal profile for a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User Support is a key position within the firm. It ensures the proper functioning of user equipment. To occupy this position, here are some qualities that a user assistant must have. • Good communicator • Teaching skills • Autonomy • Versatility • Good listening skills • Responsiveness
95 results

Contracts

Contractor Permanent

Location
1

England, United Kingdom

Remote type

Hybrid Remote On-site

Rate minimum.

£150 £1300 and more

Salary minimum

£20k £250k

Experience

0-2 years experience 3 to 5 years experience 6 to 10 years experience +10 years experience

Date posted

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