Find your next tech and IT Job or contract User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) in England

User support is responsible for providing technical assistance to employees within a company. They also supervise their use of various computer and telephone equipment while taking into account the condition of materials. Their work also consists of carrying out maintenance and installation of computer systems within a company or business. They advise and provide assistance to users by training them in the use of software tools at their disposal. A user support intervenes first in case of malfunctions or incidents on the devices used by directly eradicating the malfunction or redirecting the user to better assistance. Moreover, they propose IT solutions to users in difficult situations with their electronic equipment.

Explore the latest IT & tech jobs in England, home to numerous tech hubs and a diverse job market.

Your search returns 92 results.
Permanent

Job Vacancy
FX Options Application Support Analyst

Nexus Jobs Limited
Published on

£70k-110k
London, England, United Kingdom
Application Support with FX Options Our Client is looking to recruit an experienced Application Support Specialist FX Options to join their team in the City London. You will be providing essential support for their FX Options trading platform and ensure the smooth operation of our trading and support systems. Purpose of role: • Provide day-to-day support for our FX Options trading platform, including troubleshooting, issue resolution, and user assistance. • Collaborate with the IT team to deploy, configure, and maintain the FX Options trading applications and associated infrastructure. • Monitor system performance, identify potential issues, and implement proactive measures to ensure high availability and reliability. • Act as a primary point of contact for traders and other end users, addressing their technical queries and concerns promptly and effectively. • Investigate and diagnose software and hardware issues, escalating complex problems to senior IT staff or vendors when necessary. • Work closely with development teams to analyze and document system requirements as well as contribute to the design and implementation of enhancements or fixes. • Conduct system testing and participate in user acceptance testing (UAT) to ensure the quality and functionality of the applications. • Develop and maintain technical documentation, user guides, and support procedures. Requirements: • Proven experience in a similar role, providing application support for financial systems. • Strong knowledge of FX Options trading concepts and terminology including currency pairs, spot, forwards, options, and market conventions. • Proficiency in supporting and troubleshooting Windows applications. • Solid understanding of database concepts and SQL query language. • Strong knowledge of AWS/Azure. • Familiarity with FIX protocol and experience with FIX connectivity troubleshooting. • Excellent problem-solving skills and ability to work well under pressure in a fast-paced trading environment. • Effective communication skills, both written and verbal, with the ability to articulate technical concepts to non-technical users. • Ability to work independently as well as collaboratively in a team-oriented environment. The Client is based in the City of London. The salary for this position with be in the range £70K - £110K. Do send your CV to us in Word format along with your salary and availability.
Permanent

Job Vacancy
FIS Integrity Treasury Systems Support Analyst

Nexus Jobs Limited
Published on
C#
C/C++
Microsoft SQL Server

£45k-65k
W1W 7AE, London, England, United Kingdom
FIS Integrity Treasury Systems Support Analyst Our Client is in the process of implementing a Treasury System from FIS called Integrity. You must have at least 2 to 4 years experience of working with and supporting FIS Integrity's Treasury System. The Client may consider experience of FIS Quantum as well. Any software development skills with C# .net, C++ and SQL Server would be very useful for this role. This will be a hybrid role with 3 days in the office in Central London. The salary for this role will be in the range £45K - £65K. Do send your CV to us in Word format along with your salary and availability.
Permanent

Job Vacancy
Application Support Analyst with 2nd and 3rd Line

Nexus Jobs Limited
Published on

£35k-40k
London, England, United Kingdom
Application Support Analyst Reporting to the IT Service Delivery Manager, the Application Support Analyst has primary responsibility for providing day to day operational support for the Company Application Portfolio, through the effective use and management of incident, requests and problems. You will be responsible for the regular monitoring and maintenance of the application portfolio. You will be responsible for the change management process for the Company, ensuring that the all changes are managed in accordance with the appropriate policies and that they have an appropriate roll-back plan and are scheduled in conjunction with the SSC and 3 party suppliers as appropriate. In addition you will provide appropriate SharePoint expertise, in terms of support, content management and development of sites, services and functionality. Responsibilities Provide 2 and 3 line support for the Company application portfolio Monitor application systems, identifying performance trends and taking action when necessary to stop problems arising Liaise with 3 party suppliers, ensuring issues are escalated and dealt with as necessary and to SLA Manage all system access requests Own application/system documentation and the data repository that holds that information (i.e. SharePoint) Provide technical support to the application architect and project services as required for project deliverables Ensure that pro-formas are completed and submitted and track delivery Provide test support for new and enhanced systems/applications Responsible for Change Management process, ensuring that changes are managed, roll-back plans are in place and that they are appropriately scheduled and approved, liasing with SSC Change Manager Owns Configuration Management process Responsible for scheduled maintenance and capacity planning Ensure that security, compliance and legislation is considered in all aspects of the role and associated processes Responsible for the development and maintenance of the Corp data warehouse Run reports and conduct analysis in-line with Business/Management requirements Responsible for the provision of performance information, ensuring timely, accurate reports are provided to the necessary parties Work with the Application Architect and Project Services to ensure that data/information analysis and reporting is considered in the development of new and enhanced systems design to ensure consideration is given to the linking, matching and cleansing of data across systems. Knowledge & Experience Proven experience working in 1 and 2 line support role Experience of working with ITIL processes within an organisation, in particular, incident, request, change and problem Management Experience working in a customer facing technical role Proven experience working with and managing 3 party suppliers Experience managing assets, both hardware and software Knowledge and understanding of the Company application portfolio Personal Attributes Excellent team working and interpersonal communication skills Exceptional oral and written communication skills Good team player and collaborative Ability to work on own initiative and with minimal supervision Technical background in application support and maintenance Ability to manage competing priorities Excellent attention to detail Analytical, with excellent problem-solving skills Ability to put the Customer at the heart of everything they do The position is based in Central London. The salary for this role is £35K - £40K + Benefits. Please do send your CV to us in Word format along with your salary and notice period.
Contractor

Contractor job
Level 3/Level 4 Support Consultant

LA International Computer Consultants Ltd
Published on

6 months
SW1A 2AH, City of Westminster, England, United Kingdom
Our client is looking for a Level 3/Level 4 Support Consultant to work on an initial 6-12 month contract. This would be working on a hybrid basis in Central London with occasional travel to Warsaw required. Due to the nature of the role, an active DV clearance would be needed. Required Skills & Experience * Proven background in Level 3/4 support, escalation engineering, or senior infrastructure consultancy. * Experience with enterprise storage, distributed systems, and large scale data platforms. * Strong understanding of Linux environments (administration, troubleshooting, performance tuning). * Hands on experience with Dell hardware, including server, storage, and networking components. * Ability to troubleshoot complex data, storage, performance, and hardware/software interactions. * Excellent communication skills, capable of engaging in senior-level technical discussions and workshops. * Ability to travel internationally as required. ________________________________________ Highly Desirable Experience * Hands on work with NVIDIA GPU platforms, CUDA environments, or accelerated AI infrastructure. * Experience with Palantir (Foundry, Gotham, or related systems). * Exposure to Large Language Models (LLMs) and the operational deployment of Small Language Models (SLMs) for mission critical, real-time decision-making. * Experience in secure, mission critical, or government/defence environments. * Knowledge of modern data architecture, object storage, and next-generation storage platforms. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 18 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
Contractor

Contractor job
Junior Project Support

LA International Computer Consultants Ltd
Published on

90 months
Newcastle upon Tyne, United Kingdom
Junior Project Support - Recruitment/hiring/contingent work 3 days onsite with 2 WFH - Newcastle-upon-Tyne What you'll be doing - your accountabilities The skills you need · Delivery - Delivery of work orders to the Project & Programme Management Team as directed, on projects (or individual work orders) of varying size and complexity. This may involve owning some work orders end-to-end (with a small to medium degree of risk) or delivering work orders or project support activities as part of a wider Programme or Project Team. · Organising - Organising and controlling delivery activities, under the direction of a Project or Programme Manager. Ensure deadlines are met and documents are updated accurately. Tracking and ensuring actions are completed. · Stakeholders - Maintain effective working relationships with stakeholders across your customer, at an appropriate level. · Methodologies - Following and learning the necessary Programme & Project Management methodologies and processes to benefit now and in the future. · Tolerances - Delivering work to the necessary time, cost and quality constraints. · Risks and Issues - Managing risk and issues that are identified by managing a RAID log. · Resources - Booking and managing delivery resources. Where required, interface with 3rd party suppliers, which involves the agreement, planning, timelines and quality of deliverables. Skills Needed: Knowledge of delivery techniques or project management would be beneficial but not essential. · An ability to engage people through verbal, written and presentation skills. · Well organised and detailed orientated. · Demonstrate initiative - self-starter. · Good interpersonal skills. Great communicator, able to form relationships and build rapport. · Determination and tenacity to deliver the right outcomes. · Resilience · Team player and natural collaborator. Please send in latest CV LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
Permanent

Job Vacancy
2nd/3rd Line Support

Rise Technical Recruitment Ltd
Published on

£30k-35k
South Holland, England, United Kingdom
2/3 Line Support Spalding, Lincolnshire - On-Site £30,000 - £35,000 + Training + Holiday + Pension This is an excellent opportunity for a versatile and proactive IT professional who has previously operated at 2/3 level responsibilities. This company are a leading digital consultancy, renowned for delivering IT solutions that are tailored to unique business requirements. They cover a range of areas from CRM systems to e-commerce platforms, delivering high-quality, reliable software. In this varied role, you will serve as a vital technical resource, managing Microsoft 365 and Azure environments while ensuring seamless Audio-Visual operations. You will act as a key escalation point for technical issues, moving between remote cloud management and physical hardware configuration to maintain optimal service delivery for all clients. The ideal candidate will be highly proficient in Azure AD (Entra ID) for identity management and Microsoft Intune for automated device enrolment and policy enforcement. Beyond the cloud, you will possess a strong grasp of networking fundamentals, specifically VLANs, DNS, DHCP, and VPN configurations. Furthermore, it would be beneficial to have hands-on experience with VoIP and conferencing hardware, such as Yealink or Logitech systems. A working knowledge of PowerShell for task automation and experience with macOS/Jamf alongside Windows 10/11 will make you stand out. This is a fantastic opportunity to join a stable and professional consultancy team where your contributions directly impact client success. Working alongside senior leadership on infrastructure projects and cloud migrations, you will have the chance to deepen your technical skills in a supportive, forward-thinking environment. The Role: Administering M365 (Exchange, SharePoint, Teams) and managing Azure AD security, groups, and Conditional Access. Using Microsoft Intune for device deployment (MDM/MAM), application packaging, and maintaining hybrid environments. Configuring MS Teams Rooms (MTR) and Audio-Visual hardware (projectors, displays, microphones) for live and hybrid events. Resolving escalated 1st and 2nd line support tickets across Windows, Apple, and mobile platforms using industry-standard ITSM tools. Managing MFA and security baselines and ensuring endpoints are patched in line with GDPR and Cyber Essentials best practices. The Person: Strong experience in Microsoft 365 administration and Azure AD/Intune environments. A proven track record in 1st/2nd line IT support with a solid understanding of core networking (TCP/IP). Competent in Audio-Visual technologies and conferencing hardware; experience with Yealink equipment is a distinct advantage. Excellent interpersonal skills with the ability to document technical solutions clearly for both technical and non-technical users. Interested in learning PowerShell scripting and leading project-based work; relevant Microsoft certifications (e.g. MD-102, MS-102, or AZ-104) are highly desirable. Reference Number: BBBH267567 To apply for this role or for to be considered for further roles, please click "Apply Now" or contact Tom McLaughlin at Rise Technical Recruitment This vacancy is being advertised by Rise Technical Recruitment Ltd. The services of Rise Technical Recruitment Ltd are that of an Employment Agency Rise Technical Recruitment Ltd regrets to inform that our client can only accept applications from engineering candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed.
Permanent

Job Vacancy
Infrastructure Engineer

Huxley
Published on

£90k-110k
SW1A 2AH, City of Westminster, England, United Kingdom
Infrastructure Engineer - Investment Management About the Firm An established and highly regarded investment management firm based in London's West End is seeking a versatile Infrastructure Engineer to play a key role across cloud platforms, on‑prem systems, and internal tooling. This is a hands-on technical position supporting a sophisticated technology stack that underpins trading, analytics, data operations, and enterprise systems. You'll work within a tight‑knit engineering team, collaborating closely with front, middle, and back office stakeholders to ensure reliability, performance, and continual evolution of the firm's technology estate. The Role This is a hybrid role blending Infrastructure Engineering, Cloud (AWS), DevOps. You will be responsible for maintaining the core infrastructure, supporting production systems, and contributing to the development of internal tools and services. Infrastructure Responsibilities Manage, optimise, and secure the AWS estate (ECS, ECR, EC2, VPC networking, IAM). Oversee and maintain Office 365 environment and related identity/security policies. Maintain and enhance CI/CD pipelines using TeamCity. Administer and support Linux servers (Ubuntu preferred) and Windows workstations. 1st - 3rd line+ support to a small office Design and implement Docker containerisation strategies, including multi-stage builds. Monitor system performance and maintain logging, metrics, and alerting solutions. Automate server provisioning and configuration using infrastructure-as-code tools. Manage system upgrades, patches, and overall platform reliability. Troubleshoot complex infrastructure issues across networking, storage, and compute. Maintain and enhance C#/.NET services used for internal data processing and workflows. Develop internal Python tools, scripts, and automation solutions. Diagnose and resolve production issues in existing C# or Python services. Contribute to improving service resilience, observability, and performance. Key Skills & Experience Essential Strong background in AWS (ECS, ECR, EC2, IAM, VPC). Solid experience with Linux (Ubuntu) systems administration. Familiarity with Windows workstation management. Hands-on CI/CD experience - ideally TeamCity. Professional experience with Docker. Proficiency in C#/.NET and Python. Experience troubleshooting production systems end-to-end. Strong automation mindset and scripting capability. Comfortable working in a hybrid working environment. Desirable Exposure to infrastructure-as-code tools (e.g., Terraform, CloudFormation, Ansible). Experience with monitoring/alerting stacks (Prometheus, Grafana, CloudWatch, ELK). Knowledge of financial markets or investment management environments. Understanding of networking fundamentals (DNS, VPNs, routing, firewalls). What's on Offer Work in a high-quality engineering culture with strong autonomy. Exposure to a broad and modern tech stack across cloud, infra, and backend. Hybrid working model with a collaborative West End office environment. APPLY NOW to avoid disappointment. To find out more about Huxley, please visit Huxley, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy | Registered office | 8 Bishopsgate, London, EC2N 4BQ, United Kingdom | Partnership Number | OC387148 England and Wales
Permanent

Job Vacancy
Netsuite Solutions Architect

Nexus Jobs Limited
Published on

£55k-70k
Milton Keynes, England, United Kingdom
Netsuite Solutions Architect – Milton Keynes Our Client is a leading company who are looking to recruit a Solutions Architect with extensive Netsuite OneWorld expertise. You will have a degree in Computer Sciences with additional TOGAF or equivalent certifications. Must have technical working knowledge of NetSuite OneWorld Financials platform, including relevant NetSuite certifications. Ideally have at least 5 to 10 years experience of system design/architecture in cloud-based solutions including a minimum 5 years in NetSuite OneWorld. Multiple Finance ERP systems implementations – in complex Regional or global brown-field environments. Experience of full software delivery lifecycle including capturing business requirements, developing solutions, user testing & training, post go-live support and optimisation. Experience of integrating Finance packages with other strategic solutions including CRM and eCommerce platforms. Experience of and/or qualifications in Project Management methodologies such as Prince 2, PMP, MSP and Agile. In-depth knowledge of MS Office toolset including Excel to an Advanced level. Must be a creative thinker, with the ability to proactively identify areas for potential improvement (process and functionality). Have the ability lead initiatives and solution enhancements. With confidence and judgement to plan and accomplish goals. Ability to translate business/operational requirements into effective and efficient systems solutions. Experience to manage conflicting priorities/complex workload. The NetSuite Solution Architect role will require an in-depth knowledge and use of NetSuite’s OneWorld platform in a complex Regional or preferably Global environment - working with established, ‘brown-field’ operations. To implement NetSuite Order-to-Cash functionality in multiple schools to replace various legacy finance systems Own the design of the solution, working with third party developers to write the required code Work with the data migration specialist to ensure legacy data is migrated correctly Provide initial customer support to the user community immediately after go-live Document the solution and train the Business-as-Usual customer support team who will provide ongoing customer support to the user community Providing support to UAT phases of project to ensure issues are rectified in development environments and updated to deployment documentation and additional testing environments. Updating the solution design with improvements to be implemented at locations currently in scope of work and for future acquired entities on acquisition roadmap. Reviewing existing NetSuite system architecture and customisations Comply with safeguarding policies, procedures and code of conduct Demonstrate a personal commitment to safeguarding and student/colleague wellbeing Ensure that any safeguarding concerns or incidents are reported appropriately in line with policy Engage in safeguarding training when required Netsuite Financials knowledge Strong documentation capability Strong interpersonal skills English as primary language 5+ years solution architect and project delivery experience 5+ years systems implementation Multi-country projects Complex systems You must have extensive experience of all NetSuite financial modules is essential, as is their interfacing with other platforms. Based in Milton Keynes, this role will require an element of global travel. Salary for this role will be based on expertise – in the range of £55K - £70K plus benefits. Please send your CV to us in Word format along with your salary rate along with your availability.
Fixed term

Job Vacancy
Financial Crime Policy and Procedure expert

Huxley
Published on

6 months
SW1A 2AH, City of Westminster, England, United Kingdom
Financial Crime Policy & Procedure Specialist £568.75 per day (Inside IR35) | Contract until Dec 2026 | London (Hybrid) A leading global bank is looking for an experienced Financial Crime Policy & Procedure Expert to support the design and enhancement of FCC policies, standards, and customer‑journey‑centric controls. Key Focus Areas Drafting and maintaining clear, risk‑aligned policies, standards, and procedural documents Designing FCC control frameworks across onboarding, KYC, CDD/EDD, screening, TM, and ongoing monitoring Translating complex regulatory requirements into practical, executable procedures Conducting gap analysis on existing policies to identify inconsistencies or weaknesses Partnering with Compliance, Risk, Ops, and Product teams to align documentation to global strategy Supporting audit, assurance, and regulatory review needs Advising stakeholders on policy interpretation and implementation Contributing to transformation programmes and future‑state control design Experience Required 8-12 years in Financial Crime Compliance, Policy Governance, or Risk roles within global banks Strong background in writing and managing FCC policies, procedures, and control documentation Deep understanding of onboarding, KYC/AML, screening, TM, ongoing due diligence, and customer lifecycle controls Knowledge of global regulatory frameworks (FATF, JMLSG, OFAC, FCA, MAS, EU AMLD, FinCEN, etc.) Excellent writing and communication skills; able to simplify complex regulation Stakeholder‑management capability across multiple global teams Please click to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you will receive a Key Information Document which will be specific to the vendor set-up you have chosen and your placement. To find out more about Huxley, please visit Huxley, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy | Registered office | 8 Bishopsgate, London, EC2N 4BQ, United Kingdom | Partnership Number | OC387148 England and Wales
Contractor

Contractor job
2nd Line Network Support Engineer

LA International Computer Consultants Ltd
Published on

12 months
£190-350
Metropolitan Borough of Solihull, United Kingdom
Job Title: 2nd Line 24/7 WAN Network Support Engineer Location of role: Solihull Location requirement : Fully on site Negotiable rates Inside IR35 *** OPPORTUNITYY FOR SC SPONSOR***** Highly Desirable Skills: -Juniper SRX Platform: The ideal candidate will possess knowledge and hands-on experience with various SRX and MX platforms, along with strong CLI expertise. -Routing and Switching: A solid understanding of routing and switching protocols is essential. -BGP: In-depth knowledge of BGP, including policy-based routing, attribute manipulation, load-balancing techniques, and advanced troubleshooting skills, is required. -IPsec VPN and MPLS: Proficiency in troubleshooting IPsec VPNs and MPLS networks is a must. -PKI: The candidate should have a good understanding of PKI infrastructure and experience with certificate-based VPN authentication. Working Pattern (Mon-Fri, Shifts, on-call): Shifts 12hrs 4days on, 4day off, 4 nights on, 4 nights off LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
Permanent

Job Vacancy
Head of Digital and Data

Nexus Jobs Limited
Published on

London, England, United Kingdom
Head of Digital & Data Our Client is bank based in Central London with offices across Europe. They are looking to recruit an expert candidate for the Head of Digital position – which is an exciting new position. You will have proven track of working within the banking World and delivering digital capabilities for the bank. You must have at least 5 to 10 years expertise in the digital space within the banking World. This is a senior position and will report to the Board at the bank. The Digital & Data Lead role is responsible for overseeing the strategy and development of the Bank’s digital products and processes and design and implementation of Bank wide data governance framework. Playing an important role within the Bank’s Digital Transformation programme, the role holder will: • Work with multi-disciplinary teams responsible for researching, designing, building and/or procuring, and releasing transformative user journeys – for both customers and employees. • Responsible for engaging collaboratively with the various business and support functions in order to ensure all interests are represented in the development of the Bank’s future state digital capability and to support the adoption and embedding of new digital processes. • Define the overarching digital products and processes vision, building the roadmaps and leading the prioritisation to deliver that vision in a performant, secure and user focussed way. In doing so, ensure alignment to wider Bank strategy and ensure that maximum business value is achieved. • Accountable for delivering and then driving the continual optimisation of the digital products and processes to support the realisation of a seamless, flexible customer and colleague experience. • Responsible for design and implementation of bank wide data governance framework and ensure businesses and support functions are held accountable for ownership and maintenance of accurate data within the bank’s ecosystem. • Responsible for governance, risk management and regulatory compliance activities relating to the digital products and processes under development, forging strong, effective relationships with the 1st and 2nd line control functions. • Develop an inclusive and collaborative culture where the advice and knowledge of skilled specialists around user insights, journey and UX design, technology delivery, security and infrastructure are heard and respected in order to develop highly effective digital products through a process of research, ideation and design. • Forge a strong working relationship with Technology and partner with them on the development and delivery of the digital products and processes. • Work closely with stakeholders in Group to accelerate digital development and ensure optimal ways of working. Candidate expertise: • Outstanding SME in digital product and process management and digital user experience design, within the Financial Services industry. • Customer-centric with a strong focus on end user experience and outcomes. • Demonstrable experience in the end to end lifecycle of product and process development, including managing and delivering high quality digital products and processes to end users, from ideation through to delivery, feedback and improvement. • Experience and/or a robust understanding of the bank wide processes is highly desirable. • In-depth knowledge of agile methodologies and significant experience of working within an agile environment. • High degree of proficiency in prototyping and iterative development, with experience in building product teams desirable. • Highly positive and effective leader, who actively coaches, develops, and supports team members, sharing their experience and knowledge with others. • Be driven, have high levels of personal accountability, not being afraid to be hands-on and get into the detail. • Strong influencing skills with the ability to confidently represent the Digital Product area and gain buy-in to the strategy and roadmap with a diverse set of stakeholders. • Ability to work independently and manage multiple projects simultaneously, often with competing priorities. • Have strong people skills; approachable, empathetic and able to work with people to achieve progress. • Have strong written and verbal communication skills. • A good knowledge of the Financial Services industry. • Strong awareness of the digital banking ecosystem, keeping abreast of market trends and competitor propositions. • Relevant certifications or qualifications in agile product management or aligned disciplines. • Understanding of development processes and business case development. Role requirements: • Actively Builds Relationships • Embraces Change and Technology • Creates Business Value • Role Specific Regulations • Risk Management, Governance and Controls • Consumer Duty This is a hybrid role – at least 3 days in the office in Central London. The salary will be circa £100K - £140K plus benefits – dependent on experience. Do send your CV to us in Word format along with your salary and notice period.
Contractor

Contractor job
Senior Project Manager -Post Merger/Integration/Networks

Huxley
Published on

1 month
£700-745
SW1A 2AH, City of Westminster, England, United Kingdom
Senior Project Manager Needed! I am currently supporting one of our Insurance client who are looking to bring on a Senior IT Project Manager on an initial 6 month contract with scope of extensions. The role will require ad-hoc travel into the London based office with also occasional travel to the European head offices. The role is sitting inside IR35 paying up to £745 per day via an umbrella. Experience in a global Finance/Insurance or regulated industry is essential for this opportunity. Required Skills : At least 7+ of experience in successfully managing the delivering of multiple large IT projects within a technically complex and dynamic environment, ideally in a global Finance/Insurance or regulated industry Managed global rollouts impacting companywide users Working knowledge of Project/Programme Management, e.g., Managing Successful Programmes (MSP), Prince2 and agile project management tools and methodologies Experience leading Infrastructure & Operations projects, with good oversight of Technologies across the Networks, Workplace and Data Centres disciplines. Able to demonstrate strong management skills including project management, financial management, change management and facilitation. Ability to drive a mixture of functional and geographic workstreams and coordinate step change delivery to the business in a unified way. If this role sound of interest please apply with an updated version of your CV and I'll endeavour to get back to you if suitable. Please click to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you will receive a Key Information Document which will be specific to the vendor set-up you have chosen and your placement. To find out more about Huxley, please visit Huxley, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy | Registered office | 8 Bishopsgate, London, EC2N 4BQ, United Kingdom | Partnership Number | OC387148 England and Wales
Contractor

Contractor job
Data Migration Analyst

Nexus Jobs Limited
Published on

£300-400
Milton Keynes, England, United Kingdom
Data Migration Analyst Our Client is looking to recruit a seasoned Data Migration Analyst with excellent Data Analyst skills - at least 3 to 5 years experience as a Data Analyst. Provide support to the data migration Lead in the data migration of legacy data into NetSuite edERP in accordance with the project plan Review the legacy data to identify data quality issues Review non-legacy data for data quality & resolve issues Liaison with the schools throughout the data preparation stages Perform data extractions from the legacy system into Excel Review the legacy data to identify data quality issues such as; o missing mandatory fields o data not coherent & correctly cross-referenced o data not valid i.e. formatted correctly, consistent with NetSuite requirements o potential functional shortfalls of NetSuite Co-ordinate with Users to resolve issues identified with the quality of the data. Co-ordinate with Users in the preparation of other data that are not in the legacy system that is required for NetSuite, such as; o email addresses o third party payers o fees, discounts & academic calendar o pricing master header & lines o NetSuite contracts Review non-legacy data for data quality & resolve issues with users, where necessary obtaining acceptance from the project team and/or the Business. To comply with safeguarding policies, procedures and code of conduct and demonstrate a personal commitment to safeguarding and student/colleague wellbeing. Ensure that any safeguarding concerns or incidents are reported appropriately in line with policy and engage in safeguarding training when required. Must have at least 3 to 5 years experience of data analysing and/or cleansing and at least 3+ years experience of systems implementation. Have experience of extraction & cleansing of legacy data. Being involved in at least 2 major Data migration projects. Should have strong Excel user skills along with data migration ETL methodology. Must have excellent interpersonal skills. English as primary language. " T-SQL " Excel VBA " Accounting ETL Methodology The Client is based in Milton Keynes various offices across the UK. The role will based remotely at present with the need to attend the office as and when required. The rate for this role will be circa £300 to £400 per day. The duration for this contract assignment will be 6 months. Please send your CV to us in Word format along with your daily rate and availability.
Permanent

Job Vacancy
IT Infrastructure Engineer 2nd and 3rd Line with Japanese

Nexus Jobs Limited
Published on

£40k-50k
London, England, United Kingdom
IT Infrastructure Engineer 2 and 3 Line with Japanese Our Client an global company are looking to recruit an IT Support Engineer with 2 and 3 Line experience. You must be able speak in both English and Japanese. IT infrastructure system support and maintenance. Liaison with end user using Japanese and English, working closely with related parties to ensure a coordinated approach to IT infrastructure support and projects. Key Responsibilities: IT Infrastructure Engineer IT Infrastructure related project Communicate and coordinate with the person in charge of the project in HQ (in Japanese) Communicate and coordinate with the user in each office (in English) Provide support for to end users during system deployment/migration(User manual, user training) Global User Support Act as 2/3 line support for IT infrastructure related enquiries and incidents. Escalate the incidents to the appropriate vendors. Incident management with the ticketing system (etc. ServiceNow). Skills / Knowledge: Technical Proven working experience in IT Service management operations Basic network knowledge (e.g. TCP/IP, proxy, firewall, switching, routing and WiFi) Basic operation system knowledge (e.g. Windows10, Windows server, Azure) Basic Microsoft Office 365 knowledge Second line level technical support and problem-solving skill Communication Candidate needs to have strong interpersonal communication skills Ability to work both independently and as part of a team. Adoptability to work in a fast-changing environment Strong written and verbal communication skills Proficient in English & Japanese language skills (Reading/Writing/Speaking). User facing support skills Self-motivated and an innovative mindset Experience: 3+ years IT experience in a corporate environment. Second line technical support System Maintenance Microsoft Windows, Windows Server, Virtual desktop, Microsoft365 Cisco/Fortinet Project management experience preferred. The position is based in the City of London. The salary will be £40K - £50K. Do send your CV to us in Word format along with your salary and notice period.
Permanent

Job Vacancy
IT Infrastructure Team Lead

Nexus Jobs Limited
Published on

£65k-75k
London, England, United Kingdom
IT Infrastructure Team Lead Our Client has a great opportunity to play a key role as an IT Infrastructure Team Leader. You will be leading a team of highly skilled infrastructure professionals, third party management and will have responsibility for all infrastructure services. This covers network, hosting, and server infrastructure (on-premises and cloud). As IT Infrastructure Team Leader, you will have highly developed leadership skills, strong technical IT infrastructure skills and have proven experience effectively delivering infrastructure projects. We are looking for an Infrastructure Team Leader with at least 5 to 7 years proven hands-on expertise who has knowledge managing & improving technologies, security, and compliance for internal led standards. Main Accountabilities Responsible for managing, mentoring, and developing a team of highly skilled 3rd line infrastructure engineers, ensuring a high performing team Work closely with the IT management team, 3rd parties, and business and product owners to deliver efficient infrastructure services, ensuring excellent working relationships exist and the department benefits from collaborative working and the sharing of knowledge Management, administration, and operational support of the infrastructure Contribute to the effective governance of project deliverables to ensure solutions are fit for purpose and adhere to the IT Infrastructure roadmaps and architectural strategy Managing Incidents and Requests in line with agreed SLA's/OLA's Providing a first point of escalation for the team in respect of service/delivery issues Proactive incident, problem, change and configuration management Management of resources ensuring adequate cover is maintained to deliver the existing support requirements Ensuring effective DR/BCP plans exist to deliver the required RPOs and RTOs for all infrastructure services, including regular testing Managing effective and value adding third party relationships. Key Requirements Proven experience of supporting a large 24x7 operations, and experience of leading a multi-skilled team through change and transition Technically delivered a Cloud migration project Exceptional people management skills to inspire and motivate a team of highly technical specialists Managing internal and third-party resources as required to plan, design, build and run the enterprise IT infrastructure Experience of delivering infrastructure changes within a fast paced, high frequency change environment An excellent understanding of enterprise best practice infrastructure management, including use of automation/orchestration, monitoring, and logging Previous experience working in mixed on-premises/cloud environments e.g., Azure/AWS Working knowledge of information security threats and the best way to prevent them Minimum ITIL V3 Foundation certified and significant experience in ITIL aligned environments Excellent stakeholder management experience Have a broad understanding of relevant technologies and the opportunities they provide to enhance our service offerings – examples are: Microsoft based server infrastructures and back-office technologies Linux/open-source technologies Experience of delivering solutions using a mix of on premise, hybrid and SaaS, PaaS and IaaS models Virtualisation technologies Data Centre and Edge Networking Infrastructure and Endpoint security technologies Office 365 and Microsoft Azure Scripting, PowerShell, Ansible The Client is based in Paddington London. The salary for this position is in the range £65K - £75K plus benefits. Please do send your CV to us in Word format along with your salary and availability.
Permanent

Job Vacancy
DevOps Engineer with AWS

Nexus Jobs Limited
Published on

£60k-80k
Leeds, England, United Kingdom
DevOps Engineer with AWS To successfully build and deliver our next-generation cloud-hosted and cloud-native technology platforms. You will work within product teams responsible for the full software development life cycle, from conception to deployment. You will support the teams to ensure that solutions and products being developed consider all functional and non-functional requirements including support, maintenance, capacity, security and with a focus on performance. In addition, you will use your skills and experience to help implement DevOps practices across all of IT and drive the modernisation of our platform going forwards. Key accountabilities Build and maintain production and non-production environments to ensure high availability and cost optimization Build and maintain continuous integration and deployment pipelines to achieve fast, effect software delivery Improve performance and scalability of existing systems to meet functional and non-functional requirements Monitor and troubleshoot infrastructure related issues to minimize incidents and achieve resolution SLAs Develop and document best practices for application build and deployment (CI/CD) Contribute to ensuring that applications perform to user expectations and are continuously improved and maintained Work with the Lead Software Engineers, Architecture team and the Solution Delivery teams to contribute to the on-time delivery of solutions and applications Obtain guidance and approval as required to advance activities and resolve issues Communicate regularly regarding the status of current software delivery activities, actively participating in all relevant Scrum ceremonies Maintain an up to date working knowledge of industry best practice in the areas of software engineering and development, supporting and mentoring Solution Delivery teams where necessary BS/MS degree in Computer Science or 4-8 years related experience AWS Certification(s) such as Solutions Architect Pro, DevOps Engineer Pro, SysOps Admin, Developer Associate. Ability to work effectively within a team and autonomously with minimal supervision Be confident with Infrastructure as Code and code release strategies. Have experience with application and infrastructure monitoring. Experience implementing and designing cloud native security concepts, DevSecOps, or MLOps. Agile development techniques and Project management (SCRUM, KANBAN etc.) You’ll be familiar with a cloud-native approach You have a curiosity for new technologies and a thirst for automation, standardisation, continuous integration and continuous delivery Strong interpersonal skills with the ability to deal with individuals (internal and external) at all levels The ability to support people through change A strong problem solver and a self-starter with a ‘can do’ attitude. You will speak fluent English with excellent verbal and written communication skills Proficient with Git and Git workflows Exceptional understanding of AWS, containerisation technology, infrastructure and strong technical design skills. Experience with the full software development lifecycle and delivery using Agile practices. Automating cloud native technologies, deploying applications, and provisioning infrastructure. Infrastructure as Code, using CloudFormation, Terraform, or other tools. Azure DevOps Pipelines JIRA & Confluence Knowledge of IP networking, VPN's, DNS, load balancing and firewall. Develop platforms with scalability, security and performance in mind, leveraging the cloud. 5+ years of experience as a technical specialist. 2+ years of hands-on experience of programming in languages such as .Net, Java, C++, Python, Ruby, Go, Swift or similar object-oriented language. Experience with AWS - including but not limited to EC2, S3, RDS, Lambda and CloudFormation Experience of SQL and Windows severs would be beneficial Hands-on experience with microservices and distributed application architecture, such as containers, Kubernetes, and/or serverless technology. Proficient in leveraging CI/CD tools to automate testing and deployment An expert who can create tooling and automation which improve developer experiences and speed of delivery. Experienced in working in an agile environment (Scrum / Kanban). You’ll be someone who is happy to work independently or collaboratively on multiple tasks. Overall you are a highly motivated DevOps engineer who is passionate about writing excellent code, have strong communication skills and keen to continuously learn and share knowledge with other The Client is happy to consider 2 days a week in the office or at a push 2 days a month. Salary circa £60K - £80K + Benefits. Please do send your CV to us in Word format along with your salary and availability.

Frequently asked questions about working as a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

What is the role of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User Support is a technician who handles incidents reported by users. It can be any difficulty that users encounter. They must find the flaws and propose adequate solutions to resolve the problems encountered. In other words, User Support comes to the rescue of users to troubleshoot their issues.

How much does a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) charge

The daily rate of a User Support depends on the level of responsibility and industry sector, but on average, it is 270 euros. The average salary of a user support will be £30K per year on average.

What is the definition of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

The User Support position is one of the entry points for novice IT technicians. User Support provides technical assistance to users as its name indicates. First, they search for the source of the problem, failure, errors, bug... To do this, they can connect directly to the user's workstation to fix the issue. Then, they will quickly establish a diagnosis of the anomalies. The user assistant may also be required to intervene remotely to resolve the issue in question, whether by phone, email, or another communication medium. Regardless of the failure, User Support must quickly find ways to solve any type of problem: network, Internet, computer that won't start, connection issues, etc. These are examples of failures that often occur.

What type of mission can a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) handle

The missions of a User Support are numerous. Here are some of the main ones to know: • Receive user requests (problem, breakdown, etc.) • Record reported anomalies (malfunctions, incidents...) • Process requests received following incidents • Ensure follow-up of problem handling (reminders, analysis, consolidation...)

What are the main skills of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

Taking a User Support position is not an easy task. There are many functions that this expert must perform. Here are the main skills required for anyone who wishes to become a User Support specialist. • Master MS SQL Server databases • Have good technical knowledge (operating systems such as Linux, Mac, Windows... as well as LAN/WAN network protocols, TCP/IP, http, proxy...) • Have good administration skills in software solutions like EDM or ERP

What is the ideal profile for a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User Support is a key position within the firm. It ensures the proper functioning of user equipment. To occupy this position, here are some qualities that a user assistant must have. • Good communicator • Teaching skills • Autonomy • Versatility • Good listening skills • Responsiveness
92 results

Contracts

Contractor Permanent

Location
1

England, United Kingdom

Remote type

Hybrid Remote On-site

Rate minimum.

£150 £1300 and more

Salary minimum

£20k £250k

Experience

0-2 years experience 3 to 5 years experience 6 to 10 years experience +10 years experience

Date posted

Connecting Tech-Talent

Free-Work, THE platform for all IT professionals.

Free-workers
Resources
About
Recruiters area
2026 © Free-Work / AGSI SAS
Follow us