Job Vacancy Customer Support Operative - HM Land Registry - AO
Plymouth
Government Digital & Data
Job position Customer Support Operative - HM Land Registry - AO
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Looking to start or grow your career in IT support? HM Land Registry is looking for a Customer Support Operative to provide first-line support and help keep services running smoothly for teams across the organisation.
About the role
You’ll be the first point of contact for IT queries, helping users resolve issues and requests quickly and efficiently. Working in a busy service desk environment, you’ll play a key role in delivering a high standard of customer service while gaining valuable experience in a large-scale IT operation.
This is a great opportunity to build your skills, learn from experienced colleagues, and develop a career aligned to the Government Digital and Data Framework.
What you’ll be doing
Acting as the first point of contact for IT support queries
Logging and managing requests through service management systems
Providing clear guidance and updates to users
Resolving incidents or escalating where needed
Keeping users informed on progress and outcomes
Delivering high-quality customer service at all times
Working with teams to improve service and support processes
Supporting service improvement and team targets
Candidate profile
What we’re looking for
Experience providing excellent customer service in a fast-paced environment
A strong interest in IT or technology support
Good knowledge of Microsoft applications
Strong communication skills and a helpful, patient approach
Ability to solve problems and adapt to changing situations
Team player with a positive and proactive attitude
Willingness to learn and work towards ITIL or service management qualifications
Working environment
Location: Plymouth
Interested?
This partner post gives you a quick overview
Click through to the full Civil Service Jobs advert to find out more and apply.
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Customer Support Operative - HM Land Registry - AO
Government Digital & Data