Find your next tech and IT Job or contract User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User support is responsible for providing technical assistance to employees within a company. They also supervise their use of various computer and telephone equipment while taking into account the condition of materials. Their work also consists of carrying out maintenance and installation of computer systems within a company or business. They advise and provide assistance to users by training them in the use of software tools at their disposal. A user support intervenes first in case of malfunctions or incidents on the devices used by directly eradicating the malfunction or redirecting the user to better assistance. Moreover, they propose IT solutions to users in difficult situations with their electronic equipment.

Your search returns 120 results.
Permanent

Job Vacancy
Senior Interaction Designer - Ministry of Justice - G7

Government Digital & Data
Published on
microsoft

£58k-71k
United Kingdom
We’re recruiting for a senior interaction designer here at , to be part of our warm and collaborative Justice Digital, Data and Science team. This role aligns against from the Government Digital and Data Framework These are exciting times at. We have a clear vision — to develop a digitally-enabled justice system that’s simpler, faster, better for everyone. We’re looking for talented people who are passionate about this mission and ready for the challenge. You’ll be welcomed into a thriving design community and into multidisciplinary teams, alongside user researchers, product owners, delivery managers and software developers to deliver world-class, user-centred services. As well as doing great work, we’re creating a place that’s great to work in. We offer brilliant training opportunities, excellent kit and support from expert colleagues. On top of that, you’ll find flexible working, an inclusive culture, and a place where your opinion is valued. Working with the other MOJ Designers, you’ll also be a part of advancing our approach across the department, helping to grow our design culture, and standardising and systemising the way we work to enable better re-use of design components across government. To help picture your life at please take a look at our and our . Key Responsibilities: Analyse and interpret user needs and business objectives in highly complex service areas Produce design concepts that help reimagine how services can be delivered end-to-end Facilitate design workshops and design sprints with the team, senior stakeholders and users Rapidly design and test digital prototypes with users Develop and maintain design standards, ensuring patterns and components are consistent, accessible, and easy to use across our digital products & services. Mentor a junior designer If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!
Contractor

Contractor job
ERP Finance Systems Project Manager

Nexus Jobs Limited
Published on

£500-650
Northampton, England, United Kingdom
ERP Finance Systems Project Manager Our Client is looking to recruit a Qualified Accountant with ACCA with experience of working with and implementing multiple finance ERP systems globally Qualified Accountant with 3-5 years finance operations experience. Developing business case proposals, delivery full lifecycle management, user testing & training, and post go-live support and optimisation. Good working knowledge of leading cloud-based Finance solutions such as Microsoft Dynamics, SAP, Oracle or NetSuite. Expertise of integrating Finance packages with other strategic solutions including CRM and eCommerce platforms. Experience of and/or qualifications in Project Management methodologies such as Prince 2, PMP, MSP and Agile. Excellent knowledge of MS Office toolset including Excel to an Advanced level. The ERP Finance Systems Project Manager role will require an in-depth knowledge and use of leading, cloud based Finance ERP solutions in a global context - combined with sound technology and implementation experience in a global environment. Creative thinker, with the ability to proactively identify areas for potential improvement (process and functionality) Lead initiatives and solution enhancements. Translate business/operational requirements into effective and efficient systems solutions and to manage conflicting priorities/complex workload. Must have excellent communication skills at all levels. Based in Northampton, this role will require international travel. The daily rate will be very competitive. Please send your CV to us in Word format along with your daily rate and availability.
Permanent

Job Vacancy
Data Governance Manager

Nexus Jobs Limited
Published on

£75k-90k
London, England, United Kingdom
Data Governance Manager Company Description Our Client is an international bank with offices in Central London. They are now looking to recruit a Data Governance Manager with at least 5 to 10 years proven expertise ideally from a banking environment. Role Description This is a full-time role for a Data Governance Manager. The Data Governance Manager will be responsible for the day-to-day management of data governance initiatives and developing policies and procedures to support data quality and master data management. The Data Governance Manager will also collaborate with the business intelligence team to ensure that data management and analytics requirements are met. This is an on-site role located in London. Qualifications Data Governance, Data Quality, and Master Data Management skills Experience with data management and developing policies and procedures Strong analytical skills with the ability to interpret complex data Experience collaborating with cross-functional teams A Bachelor's degree in computer science, information management, or related field is required Professional certification (e.g. CDQM) in data management or related field is desired This is an exciting new position for this bank. This a hybrid position with at least 3 days in the office in Central London. The salary for this role will be circa £75K - £90K. Do send your CV to us in Word format along with your salary and notice period.
Permanent

Job Vacancy
Senior Technical Architect - HMRC - G7

Government Digital & Data
Published on
Architecture

£58k-72k
United Kingdom
Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC. Visit our to watch the full series and come and discover your potential. The HMRC Modern Workplace Platform team are looking for three Senior Technical Architects . The Modern Workplace Platform team are engaged in an exciting period of modernisation of the departmental enterprise IT platform and the services we provide, placing us in the vanguard of HMRCs modernisation strategy. This ambition is enabling us to significantly grow our team of architects, and we are therefore seeking up to three motivated technical architects who share our excitement about the opportunities we can offer. We are in the process of transitioning from a traditional Microsoft on-premises infrastructure architecture onto a cloud hosted modern workplace platform, which enables us to support HMRC’s flexible working environment. That environment includes: Personal User Devices, currently using on prem device management systems such as AD/MECM/GPO, moving to modern cloud-based device management tools and technologies such as Intune, Windows Autopilot, Apple Business Manager all underpinned by EntraID. We need to provide user device choice, zero trust access, cloud device management and effective assistive technology. Application and desktop virtualisation, moving towards cloud hosted virtualised devices. Enterprise Audio Visual collaboration tools (moving to Teams Rooms and in room AV technology) and Intelligent Building IT integration. Internal Identity and directory services (Active Directory, PingDS), including multiple directory integration and synchronisation, moving towards EntraID and modern identity management and tools. Enterprise productivity, messaging and collaboration tools, primarily Microsoft 365. Device and Infrastructure Management and Monitoring systems (Device Build, Software Delivery, Security systems, Device and User Experience monitoring). Job description Within your area of specialisation, you will be responsible for: Creating high level solution designs, service designs and technical roadmaps, underpinning our Modern Workplace architecture, and supporting HMRC’s IT strategy. Providing technical governance for new or updated solutions utilising existing group platforms, the introduction of new services or removal of end of life services. Delivering technical consultancy throughout the service lifecycle from project to service delivery and defining best practice and standards for the platform. Maintaining technology currency in your areas of focus through market research and vendor relationships and using these insights to maintain roadmaps and direction. Communicating the vision and working with customers to ensure business needs are represented in the technology roadmaps.
Contractor

Contractor job
ERP Finance Systems Implementation Project Manager

Nexus Jobs Limited
Published on

£600-800
Milton Keynes, England, United Kingdom
ERP Finance Systems Implementation Project Manager Our Client is looking to recruit a Qualified Accountant with ACCA with experience of working with and implementing multiple finance ERP systems globally Qualified Accountant with 3-5 years finance operations experience. Developing business case proposals, delivery full lifecycle management, user testing & training, and post go-live support and optimisation. Good working knowledge of leading cloud-based Finance solutions such as Microsoft Dynamics, SAP, Oracle or NetSuite. Expertise of integrating Finance packages with other strategic solutions including CRM and eCommerce platforms. Experience of and/or qualifications in Project Management methodologies such as Prince 2, PMP, MSP and Agile. Excellent knowledge of MS Office toolset including Excel to an Advanced level. The ERP Finance Systems Project Manager role will require an in-depth knowledge and use of leading, cloud based Finance ERP solutions in a global context - combined with sound technology and implementation experience in a global environment. Creative thinker, with the ability to proactively identify areas for potential improvement (process and functionality) Lead initiatives and solution enhancements. Translate business/operational requirements into effective and efficient systems solutions and to manage conflicting priorities/complex workload. Must have excellent communication skills at all levels. Based in Northampton, this role will require international travel. The daily rate will be very competitive. Please send your CV to us in Word format along with your daily rate and availability.
Permanent

Job Vacancy
Cyber Security Manager

Nexus Jobs Limited
Published on

£70k-80k
Paddington, England, United Kingdom
Cyber Security Manager Our Client to be secured and protected from increased cyber threats and compliant to industry standards. This role covers information protection, including data loss protection and data classification, and threat protection, including security information and event management (SIEM), user and entity behaviour analytics (UEBA), point products like anti-virus (AV) and intrusion detection system/intrusion prevention system (IDS/IPS) and penetration testing. The Service Delivery team consists of approximately 20 staff who support and operate the Company’s services and there is an opportunity in that team for a Cyber Security Manager to oversee and govern all security services. Reporting Lines This role reports to Head of Service Delivery Main Accountabilities Technical leadership for all security solutions, including all the 3rd party managed services Maintain the overall security of Company’s network, systems, and data Monitor security access and manage IDS/IPS configurations Establishing and implementing security 'best-practice' standards as well as departmental policies and procedures Responsible for Security scanning and the efficient remediation of vulnerabilities Responsible for analysing all security incidents to determine root cause Determine, recommend, and implement upgrade security measures and controls Delivery security responses for customer and client compliance requirements Developing and managing security plans with vendors Audit activities of administrators and conduct Security awareness training Requirements Demonstrable skills and capability in Security leadership and 3rd party management experience CISSP certification preferred. Compliance knowledge required in ISO27001, PCI and GDPR. Possibly a certified ethical hacker Knowledge of Security technologies is essential, such as network appliances, firewall administration, AD, IAM, PAM, SIEM, UEBA, AV, IDS/IPS and MDM solutions Understanding of common frameworks, such as ITIL or LEAN is preferred Good exposure of user environment management, including desktops/laptops, profile management, access control methodologies Must be very proactive in understanding and staying up to date with current security technologies and industry technology trends The job/Client is located at our head office in Paddington, London with hybrid working The Client holds a Licence to Sponsor (grade A) and will always consider sponsoring employees if needed We welcome applications from Ukrainian Refugees The salary for this position is circa £70K - £80K plus Benefits. Please do send your CV to us in Word format along with your salary.
Permanent

Job Vacancy
Human Centrerd Design - Content Designer

CGI
Published on

United Kingdom
CGI is helping organisations design digital services that are clear, inclusive, and built around real user needs. As a Content Designer within our HCD team, you will play a key role in transforming complex services into intuitive, meaningful user journeys that deliver measurable impact. Working at the intersection of strategy, design, and delivery, you will influence how content shapes experiences at scale. At CGI, you are trusted to own outcomes, encouraged to bring creativity to problem-solving, and supported by a collaborative environment where your expertise helps create lasting value for clients, users, and communities. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position.
Permanent

Job Vacancy
Telecoms New Business Consultant

Rise Technical Recruitment Ltd
Published on

£70k-80k
SW1A 2AH, City of Westminster, England, United Kingdom
Senior Telecoms Business Development Manager UK Remote with Travel £70,000 - £80,000 + Uncapped Commission + Car Allowance + Progression + Autonomy + Pension + Holidays + Laptop + Phone Are you a high-performing telecoms sales professional with an established network and the ability to generate revenue from day one? This is a standout opportunity for a senior-level Business Development Manager to join a growing, specialist telecommunications integrator where your contacts, expertise and commercial drive will have an immediate impact. The company is a highly regarded network solutions provider working with major organisations across defence, utilities and critical national infrastructure. With a strong portfolio of cutting-edge technologies and services, they are now looking for a commercially driven individual who can open doors, win new business and drive strategic growth. In this role, you will take full ownership of new business generation across the UK. You will leverage your existing relationships, develop new opportunities and position a broad portfolio of telecoms and infrastructure solutions into high-value clients. This is a role with real autonomy, where your success is directly reflected in uncapped earnings. This position offers the opportunity to shape your own pipeline, work with leading technologies and play a key role in the company's continued expansion. The Role: * Drive new business development across the UK, leveraging existing industry contacts to generate immediate opportunities * Develop and execute your own sales strategy, pipeline and client engagement approach * Build and maintain strong relationships with telecom operators, CNI organisations and enterprise clients * Sell a broad portfolio including LoRaWAN, cellular connectivity, IP networking, synchronisation/timing, and smart infrastructure solutions * Represent the business as a senior ambassador, leading commercial discussions and closing high-value deals * Collaborate with technical and delivery teams to shape solutions and support successful project outcomes The Person: * Proven senior Business Development / Sales professional within the telecoms sector * Strong existing network and ability to generate business from day one is essential * Track record of consistently winning new business and exceeding revenue targets * Experience selling complex telecoms, network or infrastructure solutions into enterprise or CNI markets * Highly self-motivated with the ability to manage your own pipeline, strategy and schedule * Strong commercial, negotiation and stakeholder management skills Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Frequently asked questions about working as a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

What is the role of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User Support is a technician who handles incidents reported by users. It can be any difficulty that users encounter. They must find the flaws and propose adequate solutions to resolve the problems encountered. In other words, User Support comes to the rescue of users to troubleshoot their issues.

How much does a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) charge

The daily rate of a User Support depends on the level of responsibility and industry sector, but on average, it is 270 euros. The average salary of a user support will be £30K per year on average.

What is the definition of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

The User Support position is one of the entry points for novice IT technicians. User Support provides technical assistance to users as its name indicates. First, they search for the source of the problem, failure, errors, bug... To do this, they can connect directly to the user's workstation to fix the issue. Then, they will quickly establish a diagnosis of the anomalies. The user assistant may also be required to intervene remotely to resolve the issue in question, whether by phone, email, or another communication medium. Regardless of the failure, User Support must quickly find ways to solve any type of problem: network, Internet, computer that won't start, connection issues, etc. These are examples of failures that often occur.

What type of mission can a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) handle

The missions of a User Support are numerous. Here are some of the main ones to know: • Receive user requests (problem, breakdown, etc.) • Record reported anomalies (malfunctions, incidents...) • Process requests received following incidents • Ensure follow-up of problem handling (reminders, analysis, consolidation...)

What are the main skills of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

Taking a User Support position is not an easy task. There are many functions that this expert must perform. Here are the main skills required for anyone who wishes to become a User Support specialist. • Master MS SQL Server databases • Have good technical knowledge (operating systems such as Linux, Mac, Windows... as well as LAN/WAN network protocols, TCP/IP, http, proxy...) • Have good administration skills in software solutions like EDM or ERP

What is the ideal profile for a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User Support is a key position within the firm. It ensures the proper functioning of user equipment. To occupy this position, here are some qualities that a user assistant must have. • Good communicator • Teaching skills • Autonomy • Versatility • Good listening skills • Responsiveness
120 results

Contracts

Contractor Permanent

Location

Remote type

Hybrid Remote On-site

Rate minimum.

£150 £1300 and more

Salary minimum

£20k £250k

Experience

0-2 years experience 3 to 5 years experience 6 to 10 years experience +10 years experience

Date posted

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