Job Vacancy Director for Working Age Services - Department for Work and Pensions - SCS2

The successful candidate must be able to demonstrate their knowledge, experience and skills against the following essential criteria: ​​

• Significant experience of delivering high performing, transformational digital services at scale and to budget.

• Experience of building and leading high performing teams, proactively setting strategic priorities, communicating delivery impact and issues to senior colleagues.  ​

• Experience in developing and continuously improving digital services, increasing service quality and performance whilst reducing cost.  ​

• High levels of digital literacy and be capable of effectively engaging with design, delivery and technical colleagues, suppliers, and stakeholders to define the best approach to service design.  ​

• Experience of building service strategy based on user-insight, driving value through delivering user-centred digital services.  ​

• Experience of adopting innovative approaches to delivering and procuring services and managing relationships with suppliers.  

Caxton House, London

Are you an inspiring digital leader ready to shape services that change lives at scale?

The Department for Work and Pensions (DWP) is looking for an exceptional Director for Working Age Services Digital Delivery.

Within DWP’s Digital and Transformation Group (DTG), you will play a central role in one of the biggest and most ambitious digital transformation programmes in Europe. DTG is the driving force behind modernising DWP services, bringing together digital expertise and project delivery to improve outcomes for millions of people. With more than 400 secure systems supporting almost £288 billion in annual payments to 23 million customers, our work directly contributes to national priorities such as boosting employment, reducing poverty, strengthening financial resilience, and delivering efficient, high quality services.

In this role, you will report to the Service Owner for Working Age Services and provide strategic and inspirational leadership to a team of around 500 civil servants, alongside colleagues from our contractor and supplier community. You will also have a wider leadership influence across 8,000 colleagues in DTG.

Your portfolio will include some of the most important digital services in the UK, including Universal Credit, the jobs and careers service, and New Style benefits. You will be responsible for both the live running and the transformation of these services, shaping how we support people of working age today and in the future. You will also play a major leadership role in the delivery of the jobs and careers service programme.

This is a unique and career defining opportunity for a bold, collaborative and forward thinking leader who thrives in a complex environment and is motivated by the chance to deliver meaningful change for society.

For more information about DWP and this role, please see the Candidate Pack attached.

Location: Caxton House, London

Details of specific sites and the geographical regions they cover can be found on page 6 of the Candidate Pack.

Virtual Engagement Session ​

Date: 27/02/26 Time: 11:15am - 12:15pm

This virtual session is an opportunity for you to find out more about the role and what it's like leading the Working Age directorate. You'll get the opportunity to hear directly from the vacancy holder, Will Garner and HR Director Beverley Morton, who will provide an overview of the role and hold a Q&A session. Join session .