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IT Support Technician Purpose The role of IT Support Technician will lead and manage all day-to-day IT 2 and 3 line support activities for Schools. The IT Support Technician will liaise with School staff, the IT Service Desk and other 3 line support teams to identify, prioritise, own and resolve all IT support and service requests. The IT Support Technician will work closely with the Projects teams to assist with the seamless delivery of technology transition projects This position is a UK role and will be required to support other schools/sites as requested by the UK Service Delivery Manager. Key Responsibilities Provide 2 and 3 line support to UK School staff and students Support Transformation Projects Work alongside and support strategic technical delivery and IT Solutions Strategy Carry out routine BAU maintenance of all computer hardware and network services to maintain agreed availability. Respond to and resolve IT faults and requests through onsite visits and remote support tools to agreed service levels. Install and configure approved computer hardware and licensed software, following agreed policies and procedures. Maintain site documentation, including hardware and software inventories, to ensure accuracy of information, legal and financial compliance. Manage staff and student user accounts following agreed policies and procedures. Monitor and maintain server back-ups to ensure system and user data is protected and secure. Monitor IT (physical and network) security and report any risks or incidents to School Head teachers, IT Manager Any other reasonably requested duties Person Specification Exceptional customer service and communication skills, including written and verbal. Excellent interpersonal skills including communicating effectively and professionally with people at all levels of the organization. Effective communication skills in a technical respect with other IT professionals, and in non-technical terms with other colleagues Self-motivation, effective time management and the ability to work unsupervised. Must be able to use initiative and work under pressure, consistently employing a customer centric approach to resolving all IT issues. Demonstrable methodical problem solving, excellent analytical skills and creative thinking. Able to demonstrate good judgement and decision-making skills in resolving issues in challenging situations, knowing when to sign post, escalate and resolve issues. Experience in establishing new processes and procedures as well as following those already in place and always looking for improvements. A desire to, and demonstrable experience of supporting teaching and learning Project team member skills Effective engagement with IT service partners and 3rd parties A clean UK driving license. Technical Skills Windows Server 2012/2016 Windows 10 Active Directory support Office365 Microsoft Office 2013/2016 suites LAN & WAN technologies and protocols, including VLAN, wireless, DNS and DHCP. SIMS.net and SOLUS3 support AV and interactive boards and screens Shared printing solutions Desktop/Server Hardware support and troubleshooting Apple device management and support Experience Experience of working in a Service Desk environment (2nd - 3rd line support role) Experience of working in the education or similar sector is preferable. ITIL preferred but not essential. Key Competencies Role Specific Work Planning and Scheduling Time Management Listening and Organisation Training, Mentoring and Delegating Problem Identification and Solution Process Improvement Safeguarding Responsibilities To comply with safeguarding policies, procedures and code of conduct To demonstrate a personal commitment to safeguarding and student/colleague wellbeing To ensure that any safeguarding concerns or incidents are reported appropriately in line with policy. To engage in safeguarding training when required Remuneration Competitive salary Contributory pension scheme Private healthcare Life assurance School fee discount Professional development 25 days holiday (pro-rata’d to part time) You will be based between 2 schools in Milton Keynes. The salary will be circa £28K - £30K + Benefits. Please do send your CV to us in Word format along with your salary and notice period.

IT Applications and Infrastructure Support Analyst Our Client a bank based in Central London is looking to recruit a seasoned professional with at least 5 to 10 years hands-on expertise at 2 and 3 level support. 1st and 2nd Line Troubleshooting / Root-Cause Analysis, Documentation write ups for Knowledge Base Articles Be an integral part of the Support team in supporting and delivering all aspect of services and full range of client support including, but not limited to: Workstation Imaging, Hardware Configurations, Deployment of Software and Hardware, AD Management, Asset Management, Ticket Queuing Management (Alloy Navigator) and general overall efficiency to deliver the best service we can to our Users. Be the face and central point of all incoming IT queries and issues, with following ITIL best practice to ensure we always deliver high-standards of operations Liaise with colleagues in London and external support / 3rd party to deliver resolutions for complex matters as we’re in the process of many IT migration projects from legacy to new as well as life cycling projects Ensure all key data for IT is up-to-date, relevant and maintenance to high-level, to comply with the Bank’s auditing principals and processes. Ensure the Support Team achieve SLA targets the business outlines and be part of a proficient and proactive Support Unit Regulatory Duties: Maintain knowledge of all applicable regulatory requirements including the Bank’s Risk and Compliance policies and procedures and adhere to these to avoid exposing the Bank to undue risk. Report policy / procedure breaches and areas of potential non-compliance and suspicions promptly upon identification in accordance with the Bank’s Risk and Compliance policies. Accurately execute all controls within own area to minimise risk of policy, procedure and / or regulatory breaches. Identify new risks / control gaps within own area and escalate accordingly to your Line Manager and / or regulatory exercises. Training under a Senior IT Engineer / Head of Infrastructure in the Team during Probation period As part of the probation period, assignment of small side IT desk projects to support and deliver IT Projects Complete all annual mandatory regulatory refresher training as per the Bank’s training plans and deadlines. Proactively seek to complete recommended technical and behavioural competencies training required for your role. Technical Experience Required: Exposure to Market Data, Bloomberg, Trader Support Microsoft Windows (all versions) experience to a high level (troubleshoot and effectively resolve issues by research/using knowledge bases in a confident way). Active Directory to a medium-high level - security groups, administration/deployment, LDAP, ADSI. Citrix XenApps – Administration, Maintenance and Support of existing Citrix XenApps server farm Windows Server Environment 2012/2016 - design, deployment, maintenance and support. VM-Ware virtualisation environments. Backups (various and ability to use different applications). Networking - design/troubleshoot/installation (VLAN, routing, switching, TCP/IP and OSI) Router maintenance - wireless configuration, installation and setups. PowerShell to a competent level (backup/azure/EMC). VPN Administration and Deployment. DNS – administration of DNS internal and external. Salary will be in the range £50K - £65K. The position is hybrid with 3 days in the office in Central London. Do send your CV to us in Word format along with your salary and notice period.

Infrastructure Engineer for Specialist Devices Pay up to £52,442 plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. As an Infrastructure Engineer for Specialist Devices for DWP Digital, you will be a member of a highly motivated team that constantly drives for excellence, delivering world class specialist devices and services. DWP. Digital with Purpose. We are looking for an Infrastructure Engineer for Specialist Devices to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Experience of upgrading enterprise-scale macOS or other operating systems. Understanding of complex and diverse customer needs, taking accountability for delivering a quality service which adheres to legal, regulatory and security standards. Demonstrates a strong commitment to continuous improvement by actively enhancing processes and standards across teams and the wider engineering community. Experience of 3rd line support for incidents with the ability to apply different techniques to analyse and resolve problems. Proven ability to collaborate effectively with engineering teams and stakeholders, ensuring alignment of technical solutions with business needs and promoting shared ownership of outcomes. You and your role If you love solving tricky problems, working with cutting-edge kit, and making a real impact, this could be the role for you. You'll be part of a close knit, collaborative team that supports thousands of users across the UK, from engineers building digital solutions to citizens using devices in Jobcentres. We manage macOS environments, explore new tech and deliver smart, user-focused solutions. You'll get stuck into everything from third-line support to designing and improving infrastructure products like MacOS, Jamf and ChromeOS. We're looking for someone with solid technical experience in large enterprise environments, a curious mind, and a passion for making things better. If that sounds like you, come help us build smarter, faster and more reliable tech for the people who need it most. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Blackpool or Manchester, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £52,442. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth over £12,000 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100) Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Professional development, coaching, mentoring and career progression opportunities. Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.

Data Protection Officer – 3-month contract – Northampton My Customer is seeking a detail-oriented and proactive Data Protection Officer to join their team. This role focuses on two critical areas: operational support for GDPR compliance , particularly handling Data Subject Access Requests (DSARs ), and ensuring day-to-day adherence to their Information Security Management System (ISMS). Key Responsibilities of the Data Protection Officer: 1. GDPR Compliance & DSAR Handling Act as the main point of contact for receiving, investigating, and responding to Subject Access Requests (SARs) and other GDPR-related requests. Liaise with internal teams to gather the required data, ensure accuracy, and meet legal timeframes. Maintain clear records of request handling in line with regulatory and audit requirements. Provide input on GDPR matters where necessary, without being responsible for policy creation or process design. 2. ISMS Oversight & Compliance Support the ongoing maintenance of the Information Security Management System (ISMS) . Conduct regular checks and reviews to confirm that existing security policies and processes are being followed. Identify gaps in compliance and follow up with internal stakeholders to ensure corrective actions are taken. Assist with evidence gathering and tracking actions for internal audits and external certification reviews (e.g., ISO 27001). Skills from the Data Protection Officer: Proven experience managing GDPR-related activities, especially actioning Subject Access Requests . Familiarity with data protection regulations and handling sensitive information securely. Hands-on experience working within an ISMS framework , ideally in environments aligned to ISO 27001. A methodical and structured approach to compliance verification and policy adherence. Excellent communication skills with the ability to follow up effectively with stakeholders. The Data Protection Officer is required onsite in Northampton, 2 days per week. Apply now to speak with VIQU IT in confidence. Or reach out to Connor Smal via the VIQU IT website. Do you know someone great? We’ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on LinkedIn @VIQU IT Recruitment.

Required : Virtualisation SME Location : Basingstoke Duration : 6 Months + Clearance required : DV Level Your role will involve: As a VMware Specialist, you will play a crucial role in the creation of an Infrastructure as a Service (IaaS) platform using VMware technologies including vRealize Orchestrator (VRO), VMware Cloud Director (VCD), and NSX-T. You will collaborate with cross-functional teams to architect, deploy, and optimize virtualized environments tailored to meet the specific needs of our clients. Responsibilities: 1. Design and implement VMware-based IaaS solutions according to client requirements and industry best practices. 2. Configure and optimize VMware vRealize Orchestrator (VRO) workflows for automating provisioning, deployment, and management tasks. 3. Deploy and manage VMware Cloud Director (VCD) instances, including resource pools, organizations, virtual data centers, and networking. 4. Implement and configure NSX-T for software-defined networking and security within the virtualized environment. 5. Collaborate with infrastructure and operations teams to integrate VMware solutions with existing systems and technologies. 6. Provide technical expertise and support during the testing, troubleshooting, and resolution of issues related to VMware infrastructure. 7. Develop and maintain documentation, including architectural diagrams, standard operating procedures, and technical guides. 8. Stay updated on emerging VMware technologies, trends, and best practices to drive continuous improvement and innovatio Required Skills: 2. Proven experience designing, implementing, and managing VMware-based virtualization solutions, with a focus on vRealize Orchestrator (VRO), VMware Cloud Director (VCD), and NSX-T. 3. In-depth knowledge of virtualization concepts, VMware vSphere architecture, and related technologies. 4. Hands-on experience with scripting languages (e.g., PowerShell, Python) for automation and customization of VMware environments. 5. Strong understanding of software-defined networking (SDN) principles and experience with NSX-T configuration and management. 6. Excellent analytical, problem-solving, and troubleshooting skills with a keen attention to detail. 7. Ability to work effectively in a collaborative Agile team environment and communicate technical concepts to non-technical stakeholders. 8. VMware certifications such as VMware Certified Professional (VCP) or VMware Certified Advanced Professional (VCAP) are highly desirable. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 18 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

Required: User Researcher Location: Fully Remote Duration: 12 month initial contract IR35 Status: Inside The User Researcher will work within the agile scrum team to define, plan and conduct user research with the goal of building team empathy needed to create positive outcomes and experiences for users - both internal users and external users. They will take a lead on scoping, planning, conducting and analysing the research by creating research plans, protocols and activities using qualitative quantitative or mixed-method approaches. They will analyse and synthesise research findings to translate insights into user needs and opportunities, communicating compelling user insights to the product owner, team and wider stakeholders. They will contribute research findings to enable evidence-based product and design decisions and will champion the user to ensure that the product delivers LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

Role: AI Architect -- Agentic Systems Specialist Rate: Inside IR35 Location: 2 days a week onsite in Northampton Duration: 6 months initially Experience 12-15 years in AI/ML engineering, enterprise software, or cloud architecture. 1-2 years hands-on with LLMs and agentic systems (LangGraph, DSPy, AutoGen, Semantic Kernel). 3-5 years in AI/ML workflows (traditional ML, data engineering, orchestration). 5-7 years in cloud-native AI solutions (AWS Bedrock, SageMaker, Vertex AI with Gemini, GCP Pub/Sub). Track record of designing enterprise-scale architectures with security, compliance, and observability. Core Technical Skills Agentic Systems: Design of A2A communication patterns, ANP (Agent Network Protocols), and MCP integration. LLMs: Prompt engineering, fine-tuning, retrieval-augmented generation (RAG), evaluation frameworks. Frameworks: LangGraph, DSPy (reasoning & orchestration), AutoGen, CrewAI, Semantic Kernel. Cloud AI: AWS: Bedrock, SageMaker, Neptune, EventBridge. GCP: Vertex AI, Gemini family models, Pub/Sub, BigQuery. Architecture & Ops: Multi-agent planning, memory layers, orchestration pipelines, Kubernetes, observability. AI Safety & Governance: Guardrails, audit trails, compliance-grade monitoring. Soft Skills Communication & Presentation Clear, well-spoken communicator; can present to C-level executives, technical teams, and clients. Skilled at storytelling with architecture diagrams, simplifying A2A/ANP/MCP concepts. Engaging conference speaker, workshop leader, and trainer. Leadership Comfortable leading cross-functional teams of data scientists, engineers, and product managers. Experienced in client consulting and stakeholder management. Acts as a mentor/coach for emerging AI engineers and architects. Strategic Consulting Translates agentic AI into business value propositions (digital twins, copilots, smart city orchestration, enterprise automation). Balances innovation with compliance, cost, and operational stability. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

IT Support Engineer – 1-month contract - Hampshire My Customer is looking for an experienced IT Support Engineer to help resolve issues up to 2 line. The Customer is currently rolling out a PC replacement programme, so they are looking for an extra pair of hands to support this project as well as support 1600 users across 50 sites with any technical issues up to 2 line. IT Support Engineer - Technical Skills / Experience required: Prior experience within an IT Support / 2nd Line role Windows 10/11 – Administration and Support Microsoft 365 – Administration and Support Perform Windows OS troubleshooting, desktop/laptop imaging, and hardware deployment. Manage user accounts and permissions through Office 365 and Active Directory. Configure AV equipment and ensure meeting rooms are tech-ready. Microsoft EUC Stack – Intune, SCCM, etc. Experience with ticket management systems Travelling to various sites in the area A vehicle and valid UK driver’s license The IT Support Engineer is required to be onsite in Eastleigh, 5 days a week for the duration of the 1-month contract. This IT Support Engineer role is an immediate requirement with interview slots available this week. Apply now to speak with VIQU IT in confidence. Or reach out to Connor Smal via the VIQU IT website. Do you know someone great? We’ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on LinkedIn @VIQU IT Recruitment.

We're looking for a functional business consultant or CRM Process Specialist with luxury industry experience, someone who understands how luxury brands operate, can navigate complex people and process dynamics, and has strong business acumen, especially around tools like CRM and ERP systems (even as a user, not necessarily as a tech expert). Key Attributes & Skills: Luxury Brand Experience Deep understanding of the high-touch, customer-centric nature of luxury retail or services. Familiarity with luxury-specific operational challenges (e.g., personalization, clienteling, boutique-level service standards). Business Acumen Strong understanding of core business functions: sales, supply chain, customer service, retail operations. Able to map business needs to operational processes and tools. Comfortable analyzing performance, improving workflows, and aligning operations with brand strategy. Functional Consultant Mindset Doesn’t need to code or configure software, but understands how CRM or ERP systems are used day-to-day . Can gather requirements from users, understand pain points, and communicate effectively with technical teams. Likely experience with systems like Salesforce, Oracle, SAP, Microsoft Dynamics, or luxury-specific platforms (e.g., Cegid, Tulip, etc.). People & Process Insight Skilled at understanding how people work across departments (sales, marketing, customer service). Able to bridge silos and support change management. Strong interpersonal skills; trusted advisor or “translator” between business users and tech/implementation teams. Level of experience: 2-4 years

Pre-Sales Specialist - IT Services Hybrid (West Midlands) Permanent - Full Time Competitive Salary + Benefits TXP is seeking a versatile and proactive Pre-Sales Specialist to join our growing team. This is a hybrid role that blends pre-sales consultancy with bid support, proposal development, and sales enablement across both public and private sector clients. You'll work closely with sales owners, practice leads, and delivery teams to craft compelling, technically sound submissions that help convert opportunities into wins. From Statements of Work to case studies and RFP responses, your work will reflect our values: Client Focus, Adaptability, Responsibility, Excellence, and Success. What You'll Be Doing: Collaborating with sales and delivery teams to qualify opportunities and shape winning proposals. Creating Statements of Work, capability decks, and commercial models. Supporting bid efforts with persuasive, compliant responses. Maintaining reusable assets and knowledge libraries. Acting as a subtle influencer across teams, bringing clarity to complex engagements. What We're Looking For: Experience in pre-sales or technical account management within IT services. Strong understanding of tech concepts (e.g., SaaS, Microsoft stack, data analytics). Bid writing or bid management experience (Direct Award knowledge is a bonus). Background in both public and private sectors. Excellent writing, stakeholder engagement, and commercial acumen. A proactive, team-oriented mindset Join a collaborative, fast-paced environment where your contributions directly impact client success and business growth.

IT Support Analyst with Microsoft Technologies We are looking for an experienced IT Support Specialist. You will possess a range of computer hardware, software and infrastructure skills in a corporate environment, also have demonstrable experience working as part of a busy corporate team engaging with staff at all levels within the business. To be considered you will have spent at least 3 years in a role similar to this. You will use Zoho ManageEngine to provide high-quality technical support to the business, which will directly contribute to customer success and executive reporting. You will be troubleshooting and resolving technical issues across a broad client and technology base through in-person, remote connectivity, telephone and/or Teams. You will be primarily responsible for network management including but not restricted to, Security, Compliance, New User Set-Up, Access, Privilege and configuration management across a broad range of networking and application facilities. Technical Competencies: Extensive experience of the Microsoft Windows Desktop essential A good practical knowledge of Microsoft cloud solutions including Office 365, Outlook, SharePoint,Azure, Teams & OneDrive highly desirable Proven experience with Active Directory, Desktop & Server solutions across the Microsoft stack Experience of network, printer, AV, UPS and Security hardware Experience of working within a Cybersecurity framework Overall appreciation of client system security, requirements and proven experience with relevant software and hardware solutions A good understanding of ISP solutions and connectivity requirements Wi-Fi solution experience & knowledge An understanding of the core IT compliance competencies for ITIL, GDPR & PCI/DSS etc. Personal Attributes: Excellent written and oral communication and interpersonal skills, especially comfortable with non-technical personnel Multi-tasking capabilities and ability to thrive in a fast-paced environment under pressure. Disciplined, with the ability to prioritise Experience working with internal and external resources to achieve consistently excellent service level3 Ability and desire to expand with changing marketplace and technology. Friendly, professional Passionate about Technology Recognises the importance of frequent and clear communication and documentation Courageous in the face of the unknown This is an office based position. The Client is based in Harrow. The salary for this position is £35K - £40K. Do send your CV to me in Word format along with your salary and notice period.

CGI’s Space, Defence, and Intelligence business unit is dedicated to delivering cutting-edge technical solutions that address the most complex challenges faced by government. Our mission-critical systems are custom-built to ensure security, reliability, and innovation, helping our clients protect the nation and its people. We are currently seeking Defence & Intelligence Specialists to join our Secure Innovation & Advisory team, working collaboratively with clients to deliver impactful solutions. This role offers an exciting opportunity to engage with groundbreaking technologies in a dynamic and rewarding environment. At CGI, we are deeply committed to the growth and development of our team members, offering extensive learning opportunities to help you stay at the forefront of an ever-evolving technology landscape. Our culture values innovation, collaboration, and ownership, making it an ideal environment for self-motivated individuals to thrive. Please note, due to the highly secure nature of the project, this role is open only to UK Nationals who hold or are eligible for High-Level Clearance (HLC). While there is some flexibility for remote or hybrid work, onsite attendance at the specified location(s) will be required for secure system access.

Deskptop Support Analyst Key Accountabilities: Assisting with overseeing the security aspects of the company / project IT set-up including websites that may be hosted internally or externally. Liaison with potential and confirmed collaborators and their IT support partners / staff in coming into and operating within the Manufacturing centre. Proactive assistance with the systems implementations projects to assist with a smooth implementation and roll out. Ensuring that all IT assets are properly controlled and software is correctly licensed and that acceptable service levels are maintained across all systems. Dealing with hardware issues, desktops, laptops, printers, and mobile devices both in person and remotely. Providing Desktop/Laptop support including the following technologies: Microsoft Office 365 products – Outlook, Word, Excel, Access, Internet Explorer, Windows 7, desktops, laptops, printers, networked copiers and others as assigned. Providing investigation, diagnosis, resolution and recovery for hardware / software problems. When unable to resolve, escalating in accordance with Help Desk escalation processes. Managing service requests, software installations, new computer setups, upgrades, etc. Providing enhancement request feedback to IT regarding technology environment and customer needs through the defined processes. Support of VoIP telephony and Android mobile phones. Working with TCP/IP and resolving general networking issues. Experience: Extensive IT/Commercial experience gained within a fast-paced environment? Experience of GAMP 5 and working within a GxP environment in providing superior customer service and support. Experience of working within a technical support position, covering Windows, Microsoft Office, Internet Explorer and various business applications within a fast-paced business environment. Proven experience of 1st/2nd and 3rd line infrastructure support. Knowledge of multiple desktop programs, configuration and debugging techniques, VoIP telephony systems, Mobile phone support, network technologies. Project management skills, including the ability to effectively deploy resources and manage multiple projects of diverse scopes in a cross-functional environment. Knowledge / Skills / Competencies: Highly motivated, pragmatic and practical with a strong work ethic and eye for detail with good problem resolution, judgement and decision making skills. Able to evaluate complex situations and find solutions for them in a professional manner. Ability to manage multiple and varied tasks and prioritize workload with attention to detail. Strong interpersonal and organizational skills, with the ability to successfully work both independently and effectively within a team. Excellent oral and written communication skills, including the ability to explain technology solutions to non-technology internal client base. A good team player, with strong organisational skills. Bachelor’s or master’s degree in computer science, information systems, business administration or related field; or equivalent work experience. The position is based in Stevenage. Salary will be £32K - £35K. Please send your CV in Word format along with your salary and availability.

Digital Chief Operating Officer Circa £140,000 + employer pension contributions of 28.97% Location: Your choice of Birmingham, Blackpool, Leeds, Manchester, Newcastle, or Sheffield Shape the future of digital public services. Lead transformation at scale. We're hiring a new Digital & Transformation Chief Operating Officer to help lead one of the UK's most ambitious digital transformations. DWP Digital is a £1 billion organisation with over 4,500 digital experts. Together, we design, build and run the technology that powers services for 23 million citizens and supports 90,000 colleagues across the Department for Work and Pensions. We're a community driven by purpose and powered by capability. Our mission is to deliver better, more efficient, and more resilient public services, and we need your leadership to take us further. Your role and impact As our Digital & Transformation COO, you'll be at the heart of our transformation. You'll bring clarity, pace and precision to how we operate-ensuring our plans are well-governed, our investments deliver value, and our people have the capability and culture to thrive. You'll work closely with the Chief Digital Information Officer, CTO, and other senior leaders to shape and deliver our strategic vision. You'll be a key voice for DWP Digital-internally, across government, and with partners like GDS and HM Treasury. This is a role of real legacy. You'll help build the digital capability of the future, influencing across government and investing in the people and platforms that will serve the UK for decades to come. You will lead and deliver: Performance and Planning Own the operating model and complete view of Digital Group, ensuring governance, planning and ROI. Lead workforce planning for 4,500+ FTE and oversee multi-year investment and delivery plans. Define and track performance through OKRs and KPIs aligned to departmental strategy. Governance and Risk Lead organisational governance and risk management, identifying and resolving blockers early. Represent Digital Group at departmental committees and manage relationships with GIAA. Finance Oversee a £1bn budget and headcount, ensuring financial maturity and value for money. Advise the CDIO on strategic, policy and budgetary matters. Capability and Capacity Partner with People & Capability to build a diverse, skilled and empowered workforce. Lead talent strategy, professionalisation, and capability development across the group. Communications and Engagement Bring our strategy to life through compelling communications and engagement. Foster a culture where people feel informed, inspired and able to do their best work. The skills, experience and knowledge you'll need to demonstrate in your application: Proven senior leadership in digital and change within a mission-critical environment. Experience influencing and managing complex senior stakeholder relationships level in complex, multi-site organisations. A track record of building capability and high-performing teams and cultures through recruitment, coaching, empowerment and development. Demonstrable success in delivering business value, innovation and efficiency with significant budget accountability, in increments in line with user need. Experience setting strategy and tracking progress against deliverables, with experience using OKRs or KPIs to drive outcomes. Why join us? We offer a broad benefits package designed around your wellbeing and work-life balance, including: Flexible working patterns, hybrid working and job share options. Civil Service Pension with employer contributions of 28.97%. Generous annual leave (25-30 days) plus public and privilege days. Support for financial wellbeing, travel and lifestyle benefits. Health and wellbeing support, including counselling and HASSRA membership. Enhanced family leave policies. Funded learning and development, including coaching, mentoring and industry-recognised qualifications. An inclusive culture with active networks for women, race, disability and more. Help us build the future of digital public services. Click apply for more information and to start your application on Civil Service Jobs

Digital Chief Operating Officer Circa £140,000 + employer pension contributions of 28.97% Location: Your choice of Birmingham, Blackpool, Leeds, Manchester, Newcastle, or Sheffield Shape the future of digital public services. Lead transformation at scale. We're hiring a new Digital & Transformation Chief Operating Officer to help lead one of the UK's most ambitious digital transformations. DWP Digital is a £1 billion organisation with over 4,500 digital experts. Together, we design, build and run the technology that powers services for 23 million citizens and supports 90,000 colleagues across the Department for Work and Pensions. We're a community driven by purpose and powered by capability. Our mission is to deliver better, more efficient, and more resilient public services, and we need your leadership to take us further. Your role and impact As our Digital & Transformation COO, you'll be at the heart of our transformation. You'll bring clarity, pace and precision to how we operate-ensuring our plans are well-governed, our investments deliver value, and our people have the capability and culture to thrive. You'll work closely with the Chief Digital Information Officer, CTO, and other senior leaders to shape and deliver our strategic vision. You'll be a key voice for DWP Digital-internally, across government, and with partners like GDS and HM Treasury. This is a role of real legacy. You'll help build the digital capability of the future, influencing across government and investing in the people and platforms that will serve the UK for decades to come. You will lead and deliver: Performance and Planning Own the operating model and complete view of Digital Group, ensuring governance, planning and ROI. Lead workforce planning for 4,500+ FTE and oversee multi-year investment and delivery plans. Define and track performance through OKRs and KPIs aligned to departmental strategy. Governance and Risk Lead organisational governance and risk management, identifying and resolving blockers early. Represent Digital Group at departmental committees and manage relationships with GIAA. Finance Oversee a £1bn budget and headcount, ensuring financial maturity and value for money. Advise the CDIO on strategic, policy and budgetary matters. Capability and Capacity Partner with People & Capability to build a diverse, skilled and empowered workforce. Lead talent strategy, professionalisation, and capability development across the group. Communications and Engagement Bring our strategy to life through compelling communications and engagement. Foster a culture where people feel informed, inspired and able to do their best work. The skills, experience and knowledge you'll need to demonstrate in your application: Proven senior leadership in digital and change within a mission-critical environment. Experience influencing and managing complex senior stakeholder relationships level in complex, multi-site organisations. A track record of building capability and high-performing teams and cultures through recruitment, coaching, empowerment and development. Demonstrable success in delivering business value, innovation and efficiency with significant budget accountability, in increments in line with user need. Experience setting strategy and tracking progress against deliverables, with experience using OKRs or KPIs to drive outcomes. Why join us? We offer a broad benefits package designed around your wellbeing and work-life balance, including: Flexible working patterns, hybrid working and job share options. Civil Service Pension with employer contributions of 28.97%. Generous annual leave (25-30 days) plus public and privilege days. Support for financial wellbeing, travel and lifestyle benefits. Health and wellbeing support, including counselling and HASSRA membership. Enhanced family leave policies. Funded learning and development, including coaching, mentoring and industry-recognised qualifications. An inclusive culture with active networks for women, race, disability and more. Help us build the future of digital public services. Click apply for more information and to start your application on Civil Service Jobs

IT Support Analyst Engineer Our Client is looking to recruit an IT Support Analyst Engineer with at least 3 to 5 years experience in IT Network and Support ideally from a banking environment. Responsible for the support and maintenance of the IT infrastructure, and to provide IT support to staff and other group colleagues. To assist in the response to service outages and other IT related problems as well as maintenance and upkeep of for security of the systems in place To provide IT Support and assistance to branch staff concerning IT related matters in a timely fashion. • Responsible for the maintenance of the IT infrastructure of the Branch by providing first line support of software, hardware and networking that incudes installation, configuration and troubleshooting. Support endpoint security standards (antivirus/firewall/patching/two-factor authentication). • Manage day to day operational aspects of a project and scope. • To assist the IT Manager in delivering various IT projects. • End User Computing support for all staff. • Coordinator between the London Users and Group IT Security on all requests for systems access and to ensure that such permissions are provided promptly, are regularly updated and that the Group Access Matrix Protocol is followed at all times. • Preserve the Assets of the Branch by implementing Disaster Recovery and back up procedures and ensuring that the standards comply with Group requirements. • Provide IT support to ensure the smooth running of daily and periodic reports for the London Compliance team to ensure adherence to the Anti Money Laundering Provisions . • Undertake Data Extraction for reporting requirements for all the other stakeholders at the branch. • To hold Administrator function for some of the systems housed at the Branch”. Responsible for the granting of access and maintenance of system matrix Overall networking equipment monitoring (i.e. Network Switches, Firewall and other appliances) and support inclusive of the server room. • To plan and carry out maintenance checks to ensure IT Operations, infrastructures are running smoothly and ensure daily routine task completeness. • Manage inventory of computers, network equipment including tracking of purchased equipment and services. • To maintain and ensure that the BCP site is always ready for continuous bank operations • To maintain the branch PABX system and to ensure that the recording system is always up and running at all times. • To perform monthly infrastructure test and report for Risk Assessment. • Manage Incident Handling procedure (This includes monitoring as well as post –incident follow up • Support the Branch operations as and when needed and any other tasks assigned by the General Manager of the Branch. • To comply with all applicable FCA/PRA conduct rules. • Compliance with all mandatory training as set by the Branch/Group. Bachelor or Master’s degree or professional qualification in relevant discipline (IT/Information Systems/Computer Science/Technology/Programming/Information Science/System Engineering/Computing) At least 3 years of experience in IT ideally in the Banking/Financial industry in-depth knowledge of and troubleshooting experience with Windows, Office applications and conferencing applications. Technical/Functional skills - Proficient in common operating systems - Software proficiency - Networking (IT) - Proficient in programming languages - Project management - Data analysis Personal skills (Soft Competencies [Core/Leadership]) - Strong interpersonal skills - Strong written and verbal communication skills (in English) Strong stakeholder engagement The position is based in Central London. The salary will be in the range £40K - £45K. Please do send your CV to us in Word format along with your salary and notice period for this exciting position.