Find your next tech and IT Job or contract User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User support is responsible for providing technical assistance to employees within a company. They also supervise their use of various computer and telephone equipment while taking into account the condition of materials. Their work also consists of carrying out maintenance and installation of computer systems within a company or business. They advise and provide assistance to users by training them in the use of software tools at their disposal. A user support intervenes first in case of malfunctions or incidents on the devices used by directly eradicating the malfunction or redirecting the user to better assistance. Moreover, they propose IT solutions to users in difficult situations with their electronic equipment.

Your search returns 178 results.
Permanent

Job Vacancy
Lead Technical Architect - HM Land Registry - G7

Government Digital & Data
Published on
Architecture

£66k-83k
Plymouth, England, United Kingdom
This is an opportunity to step into a Lead Technical Architect (Software) role where you’ll influence large-scale change, shape technology strategy, and work on systems that truly matter. About the role You’ll play a key role in shaping and delivering complex technology solutions across a major transformation programme. This is a strategic role where you’ll take a big-picture view of architecture while staying close to delivery, ensuring solutions are practical, secure and future-ready. Working as part of a supportive Architecture Practice, you’ll collaborate with specialists across enterprise, security and platform architecture, helping to deliver modern digital services that impact millions. What you’ll be doing Lead the design and delivery of software-based solutions Turn complex business needs into clear technical outcomes Shape architecture strategy, roadmaps and long-term direction Work closely with delivery teams, stakeholders and partners Ensure solutions are secure, scalable and aligned to standards Mentor others and contribute to a strong architecture community
Permanent

Job Vacancy
Business Systems Analyst – Insurance Systems

Nexus Jobs Limited
Published on

£65k-80k
United Kingdom
Business Systems Analyst – Insurance Systems A background in software development and / or Analysis either as part of an IT Department or a Software Vendor is preferable. A proven track record of delivery with the ability to ‘own’ projects and issues is essential. The candidate would report to the Group Operations Director or relevant Project Manager and depending on the project size, may be working alone or as part of a team. The role will often be Client facing and the ability to determine requirements, estimate costs and present completed solutions is essential. The role will often fluctuate between Analysis and Configuration to quite detailed SQL scripting and some report and system design and so it is essential that the candidate be flexible and show ability in both Business and technical areas. The ideal candidate will be a self-starter with several years’ experience and knowledge of the insurance industry. The purpose of the position is: 1. Ability to configure Insurance system to meet client specifications 2. Producing project feasibility reports. 3. Liaising with external clients or internal resources 4. Creation of Documentation and MIS Reports using Report Builder tools such as Crystal and MS Report Builder 5. Build SQL queries and use SQL to report on and modify databases. 6. Translating client requirements into highly specified project documents. 7. Identifying options for potential solutions and assessing them for both technical and business suitability. 8. Creating logical and innovative solutions to complex problems. 9. Drawing up specific proposals for modified or replacement systems. 10. Presenting proposals to clients. 11. Working closely with developers and a variety of end users to ensure technical compatibility and user satisfaction. 12. Drawing up a testing schedules for the product / model testing 13. Being responsible for implementation of projects. 14. Planning and working flexibly to a deadline. 15. Writing user manuals. 16. Providing training to users of a new system. 17. Keeping up to date with technical as well as industry sector developments. 18. Undertakes any other related duties as may be reasonably required. The essential skills for the BSA role are: Must have experience of / a strong understanding of insurance Must have configuration skills using SQL Must have Business Analysis skills – excellent communication skills Key skills require are: 1. Proven Analysis ability 2. Strong, logical investigative skills. 3. Ability to learn and understand Insurance and Financial Applications and functionality. 4. Candidate should be able to configure software applications for Client requirements 5. Ability to understand Business and System process flows and design appropriate solutions 6. Good Verbal and written communications. 7. Must assume responsibility for accuracy and timeliness of work product. 8. Ability to work autonomously and take ownership of issues / tasks. 9. The competent use and understanding of standard office IT applications The Company is based in Romford Essex – the role will be hybrid, where you can work remotely and attend meetings at the Company’s offices in the City of London or Romford several times a month. The salary for this position will be circa £65K - £80K. Please do send your CV to us in Word format along with you salary and notice period.
Permanent

Job Vacancy
IT Operations Manager

Nexus Jobs Limited
Published on

New York, United States of America
IT Operations Manager - New York Our Client - a Global organisation is looking to recruit an IT Operations Manager to manage the US IT Operations based in New York. The primary role of the IT Operations Manager is to be responsible for managing the day to day operations of the US IT support teams and services, primarily in NY and LA. This role requires a solid communicator, with an outstanding customer service and people skills, across a diverse range of IT functions. This role is instrumental in the delivery of new innovative technologies, within the bounds of existing workstreams, as well as identifying opportunities to develop, pursue and maximise our IT functionalities. This includes all operational aspects of the delivery of user service support, application support, Infrastructure management for our US regions, with key emphasis on managing IT projects and stakeholders, including assuming ownership on behalf of IT engagements within various business functions. This role is key towards promoting and representing IT practices, and requires an in-depth knowledge of Apple MAC (IOS), and its supporting desktop applications. Equally essential is a solid understanding and technical awareness of user collaboration tools, desktop and mobile telephony, asset management tools, File sharing protocols, user permission, and a solid understanding of Microsoft Technologies namely Azure and O365. Key Responsibilities/Tasks: " Responsible for oversight, maintenance and upkeep of all key IT Infrastructure components based in our NY and LA offices. " Responsible for networking & connectivity, desktops, mobile devices, server hardware, video conference facilities, vendor and supplier management, including consolidation efforts towards cost reduction on all IT services / operations. " Responsible for monitoring and control of IT Services including underlying Infrastructure, to ensure operational optimisation. " Maintain oversight of US IT assets, with specific focus on cost/budget management. " Introduce OLA's to improve US IT service levels and expectations. " Support employees and their (Mac) OS X clients, incl. web-based systems " Support for Microsoft O365 suite, Adobe CS Suite (Photoshop, InDesign), CAD (SketchUp, Vectorworks). " Maintain all aspects of IT security systems, including system efficiency optimization. " Collaborate with IT colleagues to manage global application deployments, or updates to desktop or user applications. " Manage daily user related issues and/or risks and escalate as appropriate. " Provide timely report to Global Head of IT, and key stakeholders on progress of dedicated tasks, or on-going activities. Skills/Competencies Required: " Excellent leadership qualities, ability to engage with credibility, influence and effectively collaborate with business and technical staff. " Ability to define and elaborate on improvements and vision for the US regions " Assume ownership and maintain accountability for all IT related reports " Previous experience of managing multi region IT teams " Good level of knowledge for Enterprise technologies and processes " Apple MAC Certification an advantage. " Cisco Networking technologies " Virtualisation Technologies " Disaster Recovery Processes " Business Continuity Planning " Microsoft Office365 support essential. " MAC OSX Server Administration essential. " Adobe application support (Photoshop, Indesign etc), an advantage " Exposure to JAMF Mobile Device Management (MDM) an advantage. " Microsoft O365 support an advantage (Exchange, OWA) " Ability to report on and maintain robust backup practices. " Good documentation and analytical skills, with a passion for user satisfaction. " Mobile Device support (Iphones, Ipads and Macbook's) essential Note local travel will be required between various sites in the US. Occasional travel to other sites outside US may be required. Salary for this role will be in the range $80K - $120K pa. Please do send your CV to us in Word format along with your salary and availability.
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Apprenticeship offer
Business Analyst Assessor

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Published on

United Kingdom

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Permanent

Job Vacancy
Lead UX Architect – Holborn London

Nexus Jobs Limited
Published on

£70k-85k
Holborn, England, United Kingdom
Lead UX Architect – Holborn London Our Client is a leading international consultant with offices scattered around the World. Currently, they are looking to recruit a UX Design Lead Architect for their London office. You must have be a design lead with a strong UX background, experience in Service Design and an interest in design strategy. We are looking for a seasoned, hands-on practitioner, with a can-do attitude. As a senior member of the team and design representative in the organisation, your focus will be on people – clients, users/customers, team and colleagues and on the process support and advocate for the existing systems, and with a critical eye improve upon them. You will be reporting to the Global Head of the XD Practice and programme delivery. EXPERIENCE · Senior designer with over 8 years work experience working for blue chip clients · as a Senior UX designer, Senior Product designer, UX architect, or a Service designer. · Design processes, agile development and lean UX. · Working collaboratively in an interdisciplinary team. · Creating omnichannel experiences – cross-platform and cross-device solutions. · Designing enterprise level, consumer grade digital services and products. · Ability to define key metrics and evaluate project success. · Working to strict deadlines. · Proven design track record and design agency experience. · Design degree or equivalent. You will be involved in leading pitches, presentations and support proposals. Create project estimates and plans Summary of Senior UX Architect Skills required: · Provide leadership in challenging situations through clarity, tact and diplomacy. · Ability to identify and communicate the commercial impact of design decisions. · Full command of the UX process and an understanding of the Service Design process. · Visual thinking, proof of concept, rapid prototyping, storyboarding and technical skills. · Attention to detail. · Ability to quickly turn around wireframes in an iterative environment. · Proficiency in Sketch, Axure, Adobe CS, etc. · An understanding of technology. Salary for this role will be in the range £70K - £85K + Benefits. Please send your CV to us in Word format along with your current salary and notice period/availability.
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Chemistry & Python Expert - Freelance AI Trainer

█ █ █ █ █ █ █
Published on
Matlab
MS-DOS
Numpy

Birmingham, England, United Kingdom

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Chemistry & Python Expert - Freelance AI Trainer

█ █ █ █ █ █ █
Published on
Matlab
MS-DOS
Numpy

Manchester, England, United Kingdom

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Chemistry & Python Expert - Freelance AI Trainer

█ █ █ █ █ █ █
Published on
Matlab
MS-DOS
Numpy

London, England, United Kingdom

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Permanent

Job Vacancy
Senior UX Lead Designer – Holborn London

Nexus Jobs Limited
Published on

£65k-75k
London, England, United Kingdom
Senior UX Lead Designer – Holborn London Our Client is a leading international consultant with offices scattered around the World. Currently, they are looking to recruit a UX Design Lead Designer for their London office. You must have be a design lead with a strong UX background, experience in Service Design and an interest in design strategy. We are looking for a seasoned, hands-on practitioner, with a can-do attitude. As a senior member of the team and design representative in the organisation, your focus will be on people – clients, users/customers, team and colleagues and on the process support and advocate for the existing systems, and with a critical eye improve upon them. You will be reporting to the Global Head of the XD Practice and programme delivery. EXPERIENCE · Senior designer with over 8 years work experience working for blue chip clients · as a Senior UX designer, Senior Product designer, UX architect, or a Service designer. · Design processes, agile development and lean UX. · Working collaboratively in an interdisciplinary team. · Creating omnichannel experiences – cross-platform and cross-device solutions. · Designing enterprise level, consumer grade digital services and products. · Ability to define key metrics and evaluate project success. · Working to strict deadlines. · Proven design track record and design agency experience. · Design degree or equivalent. You will be involved in leading pitches, presentations and support proposals. Create project estimates and plans Summary of Senior UX Designer Skills required: · Provide leadership in challenging situations through clarity, tact and diplomacy. · Ability to identify and communicate the commercial impact of design decisions. · Full command of the UX process and an understanding of the Service Design process. · Visual thinking, proof of concept, rapid prototyping, storyboarding and technical skills. · Attention to detail. · Ability to quickly turn around wireframes in an iterative environment. · Proficiency in Sketch, Axure, Adobe CS, etc. · An understanding of technology. Salary for this role will be in the range £65K - £75K + Benefits. Please send your CV to us in Word format along with your current salary and notice period/availability.
Permanent

Job Vacancy
Senior UX Lead Architect - Holborn

Nexus Jobs Limited
Published on

£65k-80k
Holborn, England, United Kingdom
Senior UX Lead Architect – Holborn London Our Client is a leading international consultant with offices scattered around the World. Currently, they are looking to recruit a UX Design Lead Architect for their London office. You must have be a design lead with a strong UX background, experience in Service Design and an interest in design strategy. We are looking for a seasoned, hands-on practitioner, with a can-do attitude. As a senior member of the team and design representative in the organisation, your focus will be on people – clients, users/customers, team and colleagues and on the process support and advocate for the existing systems, and with a critical eye improve upon them. You will be reporting to the Global Head of the XD Practice and programme delivery. EXPERIENCE · Senior designer with over 8 years work experience working for blue chip clients · as a Senior UX designer, Senior Product designer, UX architect, or a Service designer. · Design processes, agile development and lean UX. · Working collaboratively in an interdisciplinary team. · Creating omnichannel experiences – cross-platform and cross-device solutions. · Designing enterprise level, consumer grade digital services and products. · Ability to define key metrics and evaluate project success. · Working to strict deadlines. · Proven design track record and design agency experience. · Design degree or equivalent. You will be involved in leading pitches, presentations and support proposals. Create project estimates and plans Summary of Senior UX Architect Skills required: · Provide leadership in challenging situations through clarity, tact and diplomacy. · Ability to identify and communicate the commercial impact of design decisions. · Full command of the UX process and an understanding of the Service Design process. · Visual thinking, proof of concept, rapid prototyping, storyboarding and technical skills. · Attention to detail. · Ability to quickly turn around wireframes in an iterative environment. · Proficiency in Sketch, Axure, Adobe CS, etc. · An understanding of technology. Salary for this role will be in the range £65K - £80K + Benefits. Please send your CV to us in Word format along with your current salary and notice period/availability.
Fixed term

Job Vacancy
Senior Software Developer (Returnship Programme) - Government Digital Service - G7

Government Digital & Data
Published on
Software

18 months
£58k-63k
United Kingdom
Have you taken a career break from Software Development and are thinking about returning? The Returnship programme is intended for applicants returning from an extended career break for 18 months or more, or who is currently working outside software development, but who has previously worked as a senior software developer or in a comparable role. This returnship programme is designed for experienced software developers returning to work after an extended career break. It offers a supported route back into technical roles, recognising that returning is a transition and that confidence, working practices and tools may have changed during time away. You’ll join a delivery team in either the Home Office or the Ministry of Justice, working on real digital services with structured onboarding, support, and development opportunities provided throughout the programme. (Department‑specific information about the Home Office and Ministry of Justice, including benefits and example services, is provided in the candidate pack.) Job description This role aligns against Software Developer from the Government Digital and Data Framework As a Senior Software Developer on the returnship programme, you will contribute to building, improving and maintaining digital services that need to be secure, reliableand user‑centred. You’ll work in multidisciplinary teams and help promote good engineering practices. As a Senior Software Developer on the Returnship Programme you’ll: Design, build and maintain secure services (APIs, systems and applications), making sound engineering decisions that balance user needs, performance, resilience and security. Work confidently with existing codebases, improving quality, structure and maintainability. Improve the stability, resilience and operability of software by identifying and addressing technical risks early. Apply modern engineering practices that support continuous delivery, including automation, testing and safe deployment patterns. Collaborate across disciplines (for example: product, design, user research, delivery) to shape solutions through discovery, development and iteration. Help your team prioritise technical work, balancing new delivery with the needs of live services. Support and develop others through coaching, mentoring and technical leadership (line management may apply depending on role placement). Note: The specific services and teams you work on will vary by department. More detailed department specific examples are included in the candidate pack linked at the bottom of the page (Home Office and Ministry of Justice sections).
Contractor

Contractor job
Sungard's Front Arena Application Developer with Python

Nexus Jobs Limited
Published on

€450-650
Poland
Sungard Front Arena Developer Our Client is looking to recruit several Sungard’s Front Arena Developers/Consultants You will have at least 3 to 5 years solid back ground of working with Sungard’s or FIS Global’s Front Arena product. The role is to develop and support Front Arena applications through extending and integrating the core Front Architecture. SPECIFIC RESPONSIBILITIES: Develop highly visible applications within Front Arena. Design and develop integrations with other trading and back office applications. Support Trading Manager and the applications that utilize its output e.g. overnight risk/scenarios and Mark-to-Market. Provide occasional support for other Front Arena developed applications. Actively contribute in gaining application and business knowledge for the development team. The following skills and experience are considered essential for this role: Deep understanding of Front Arena and its programming languages: ADFL, ACM. AEL, ASQL and Python. Knowledge of Front Arena Architecture and components: ADS, ATS and Service Bus. Must be able to liaise and clearly communicate with colleagues. Experience of interacting with end users in the financial industry. Ability to work independently and solve business problems through own initiative. Ability to work in a fast changing environment Desirable skills/experience: Experience of the Front Arena 4 track. Experience of custom model integration. Experience of other Trading Systems. MS SQL Knowledge of Financial Derivatives This is a 6 month contract based in Warsaw Poland. Do send your CV to us in Word format along with your daily rate and availability.
Contractor

Contractor job
Sungard's Front Arena Application Developer

Nexus Jobs Limited
Published on

£500-750
London, England, United Kingdom
Front Arena Developer Our Client is looking to recruit several Sungard’s Front Arena Developers/Consultants You will have at least 3 to 5 years solid back ground of working with Sungard’s or FIS Global’s Front Arena product. The role is to develop and support Front Arena applications through extending and integrating the core Front Architecture. SPECIFIC RESPONSIBILITIES: Develop highly visible applications within Front Arena. Design and develop integrations with other trading and back office applications. Support Trading Manager and the applications that utilize its output e.g. overnight risk/scenarios and Mark-to-Market. Provide occasional support for other Front Arena developed applications. Actively contribute in gaining application and business knowledge for the development team. The following skills and experience are considered essential for this role: Deep understanding of Front Arena and its programming languages: ADFL, ACM. AEL, ASQL and Python. Knowledge of Front Arena Architecture and components: ADS, ATS and Service Bus. Must be able to liaise and clearly communicate with colleagues. Experience of interacting with end users in the financial industry. Ability to work independently and solve business problems through own initiative. Ability to work in a fast changing environment Desirable skills/experience: Experience of the Front Arena 4 track. Experience of custom model integration. Experience of other Trading Systems. MS SQL Knowledge of Financial Derivatives This is a 6 month contract based in London. Do send your CV to us in Word format along with your daily rate and availability.
Contractor

Contractor job
Chemistry & Python Expert - Freelance AI Trainer

█ █ █ █ █ █ █
Published on
Matlab
MS-DOS
Numpy

Glasgow, Scotland, United Kingdom

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Chemistry & Python Expert - Freelance AI Trainer

█ █ █ █ █ █ █
Published on
Deep learning
Matlab
MS-DOS

United Kingdom

Imported from

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Permanent

Job Vacancy
Senior UX Lead Architect

Nexus Jobs Limited
Published on

£60k-70k
Holborn, England, United Kingdom
Senior UX Lead Architect – Holborn London Our Client is a leading international consultant with offices scattered around the World. Currently, they are looking to recruit a UX Design Lead Architect for their London office. You must have be a design lead with a strong UX background, experience in Service Design and an interest in design strategy. We are looking for a seasoned, hands-on practitioner, with a can-do attitude. As a senior member of the team and design representative in the organisation, your focus will be on people – clients, users/customers, team and colleagues and on the process support and advocate for the existing systems, and with a critical eye improve upon them. You will be reporting to the Global Head of the XD Practice and programme delivery. EXPERIENCE · Senior designer with over 8 years work experience working for blue chip clients · as a Senior UX designer, Senior Product designer, UX architect, or a Service designer. · Design processes, agile development and lean UX. · Working collaboratively in an interdisciplinary team. · Creating omnichannel experiences – cross-platform and cross-device solutions. · Designing enterprise level, consumer grade digital services and products. · Ability to define key metrics and evaluate project success. · Working to strict deadlines. · Proven design track record and design agency experience. · Design degree or equivalent. You will be involved in leading pitches, presentations and support proposals. Create project estimates and plans Summary of Senior UX Architect Skills required: · Provide leadership in challenging situations through clarity, tact and diplomacy. · Ability to identify and communicate the commercial impact of design decisions. · Full command of the UX process and an understanding of the Service Design process. · Visual thinking, proof of concept, rapid prototyping, storyboarding and technical skills. · Attention to detail. · Ability to quickly turn around wireframes in an iterative environment. · Proficiency in Sketch, Axure, Adobe CS, etc. · An understanding of technology. Salary for this role will be in the range £60K - £70K + Benefits. Please send your CV to us in Word format along with your current salary and notice period/availability.

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Frequently asked questions about working as a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

What is the role of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User Support is a technician who handles incidents reported by users. It can be any difficulty that users encounter. They must find the flaws and propose adequate solutions to resolve the problems encountered. In other words, User Support comes to the rescue of users to troubleshoot their issues.

How much does a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) charge

The daily rate of a User Support depends on the level of responsibility and industry sector, but on average, it is 270 euros. The average salary of a user support will be £30K per year on average.

What is the definition of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

The User Support position is one of the entry points for novice IT technicians. User Support provides technical assistance to users as its name indicates. First, they search for the source of the problem, failure, errors, bug... To do this, they can connect directly to the user's workstation to fix the issue. Then, they will quickly establish a diagnosis of the anomalies. The user assistant may also be required to intervene remotely to resolve the issue in question, whether by phone, email, or another communication medium. Regardless of the failure, User Support must quickly find ways to solve any type of problem: network, Internet, computer that won't start, connection issues, etc. These are examples of failures that often occur.

What type of mission can a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) handle

The missions of a User Support are numerous. Here are some of the main ones to know: • Receive user requests (problem, breakdown, etc.) • Record reported anomalies (malfunctions, incidents...) • Process requests received following incidents • Ensure follow-up of problem handling (reminders, analysis, consolidation...)

What are the main skills of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

Taking a User Support position is not an easy task. There are many functions that this expert must perform. Here are the main skills required for anyone who wishes to become a User Support specialist. • Master MS SQL Server databases • Have good technical knowledge (operating systems such as Linux, Mac, Windows... as well as LAN/WAN network protocols, TCP/IP, http, proxy...) • Have good administration skills in software solutions like EDM or ERP

What is the ideal profile for a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User Support is a key position within the firm. It ensures the proper functioning of user equipment. To occupy this position, here are some qualities that a user assistant must have. • Good communicator • Teaching skills • Autonomy • Versatility • Good listening skills • Responsiveness
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