Find your next tech and IT Job or contract User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) in United Kingdom

User support is responsible for providing technical assistance to employees within a company. They also supervise their use of various computer and telephone equipment while taking into account the condition of materials. Their work also consists of carrying out maintenance and installation of computer systems within a company or business. They advise and provide assistance to users by training them in the use of software tools at their disposal. A user support intervenes first in case of malfunctions or incidents on the devices used by directly eradicating the malfunction or redirecting the user to better assistance. Moreover, they propose IT solutions to users in difficult situations with their electronic equipment.

View the latest IT & tech jobs across the United Kingdom, offering a wealth of opportunities in various tech sectors.

Your search returns 118 results.
Permanent

Job Vacancy
Helpdesk and Desktop Support Analyst

Published on

£40k-55k
City of London, England, United Kingdom
Helpdesk and Desktop Support Analyst Our Client a retail bank – based in the City London – is looking to recruit Helpdesk and Desktop Support Analyst with 4 to 5 years proven experience. Responsible for the full range of user support, including desktop and peripheral hardware support, application support, network connectivity and remote connectivity. Remote and telephone support of mobile/European users will also be required. -Work within the Service Desk team in supporting and delivering all aspect of services -1/2 line support (capable of root cause analysis) -Remote branch support using Remote Assistance -Active Directory user starter/leaver process -Customer facing, support of internal banking staff, VIPs -Maintenance and support of desktops, laptops, Blackberry’s -SLA targets -Ad-hoc project involvement -Ideally with experience of supporting desktop platforms for banking environments -Experience in operational deployments. Desktop, operating system refresh cycle -Service Desk ticket software -Market data products -ITIL, Microsoft certifications advantageous -Maintains industry recognised skills through training or self-study methods Technical Skills -Supporting Microsoft operating systems, office suite -TCP/IP, basic networking skills -Root cause analysis and remediation Technologies -Windows 7 -Office 2013 -Xenapp published applications, support -Desktop hardware, laptops, Blackberry’s deployments Citrix The salary for this role will be in the range £40K - £55K plus benefits. The Client is based in the City close to Liverpool Street and Bank stations. The role will require you to be in the office 3 days a week for the time being and fulltime in the office at some point in the future. Do send your CV to us in Word format along with your salary and availability.
Contractor

Contractor job
Oracle PPM Specialist

Published on

6 months
£450-545
HP21 8PA, Aylesbury, England, United Kingdom
Our Government Client is looking for an Oracle PPM Specialist. - Part time role (1-2 days per week) - 7 month initial contract - SC clearance is required - Inside IR35 - 60% on-site presence required in Buckinghamshire The key element of the role is to work closely with the Finance System Team to provide the technical 'know how' to deliver solutions from items on our plan, ensuring that those solutions work from a functional perspective and an 'ease of use' for the end user. Details of solutions, decisions, etc must be recorded and kept updated. A key part of the role is to also ensure that knowledge transfer takes place to the Subject Matter Experts in the Team to support upskilling. Skills: 5 Skills and Experience * Extensive knowledge and experience of implementing Oracle Fusion Projects in a commercial environment. * Extensive knowledge and experience of implementing capital projects within Oracle Fusion Fixed Assets. * Ability to configure business process management workflow. * Extensive knowledge of Enterprise Contracts and their use within a Project environment * Ability to implement process configurator revenue methods * Detailed knowledge of project forecasting and the ability to leverage the project forecast auto generation * Extensive knowledge and understanding of Sub Ledger Accounting (SLA) for Projects and Project transactions sources from subledgers (e.g. Purchasing, Payables and Inventory). * Experience of the Oracle Fusion RBAC model for Projects * Ability to build, test, and deploy technical solutions for data integrations and system enhancements. * Strong analytical and communication skills. * Comfortable working both independently and within a collaborative team environment * Experience integrating Oracle ERP with third-party systems using APIs or ETL tools * Experience of project management or agile tools and practices * Customer Engagement: Work closely with client ERP and business teams to drive implementation projects. * Problem Solving: Investigate and troubleshoot issues in existing integrations or ERP configurations, recommending and implementing fixes. * Produce and maintain accurate documentation for integration flows and configurations. * Contribute to team knowledge through documentation, peer collaboration, and participation in reviews. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
Permanent

Job Vacancy
User Researcher

Published on

Widecombe-in-the-Moor, England, United Kingdom
At CGI, we’re transforming how people interact with digital services that truly make a difference. As a User Researcher, you’ll play a pivotal role in shaping meaningful, evidence-led experiences that improve lives and drive measurable business and policy outcomes. You’ll lead research across complex service areas, translating deep user insight into design and strategic decisions. This is a unique opportunity to influence service design at scale, collaborate across diverse disciplines, and grow a culture of inclusive, ethical, and creative research within one of the world’s most trusted digital consultancies. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position, but you will be expected to travel to CGI offices or client sites 2-3 days per week on average.
Permanent

Job Vacancy
ICT Device & Systems Specialist - Tarian

Published on

£47,046-50,949
CF31 3HL, Bridgend, Wales, United Kingdom
Job Title: ICT Device & Systems Specialist - Tarian Location: HQ, Bridgend Salary: £47,046 - £50,949 per annum Job type: Full Time, Permanent Working Hours: 37 Hours Per Week Level of Welsh language ability required : 2 Closing Date: 30/01/2026, 15:00 Are you looking for your next career step? Do you want to be a part of an Innovative Organisation? About Us: South Wales Police is the largest police force in Wales, serving a population of approximately 1.3 million people across an area of 2,117 square miles. We are dedicated to keeping our communities safe and secure, and we rely on cutting-edge technology to support our operations. As an ICT Device and Systems Specialist, you will play a crucial role in ensuring the smooth functioning of our ICT infrastructure and providing technical assistance to our staff. We have recently invested heavily in our ICT department with exciting new projects and opportunities funded by significant investment. We are going through a period of significant growth and technological change, there has never been a better time to join! The Role: We are seeking a highly skilled and motivated ICT Device and Systems Specialist to join our dynamic IT team. To provide ICT 3rd line technical guidance and specialist advice for designated technical functions across a diverse range of technologies that underpin mission critical and operationally sensitive 24/7 emergency services and systems. Responsibilities: Develop, install and maintain various aspects of enterprise scale infrastructure, paying particular attention to wider business impact when planning maintenance and development activities. Provide technical guidance to a diverse range of infrastructure technology specialists, consisting of Network, Perimeter, Storage, Servers & Devices, and various devolved units with distinct IT provisions. Identify, propose, and implement opportunities for the continuous improvement of technology including continuity and recovery bringing mutual benefit to the force and its partners. Provide senior management specialist advice and guidance on a range of complex and/or escalated technical problems. Requirements: Essential Qualifications, Knowledge & Experience: Information Technology related Degree or proven experience in relevant areas of Information Technology Support, installation and configuration of Server or Client Devices Server or Client Operating Systems, especially Microsoft Windows Design and installation within an IT Enterprise Systems Infrastructure Administration and troubleshooting within an IT Enterprise Systems Infrastructure Active Directory Services, such as Group Policy, DNS, DFS Server or Device Security Administration Staff Management Experience Experience of configuring System or Device management and monitoring tools. E.G. Microsoft Intune, Microsoft SCCM, Azure Monitor, Microsoft SCOM Awareness of the operational necessity that IT Enterprise Infrastructure has upon the organization. Establishing IT processes and procedures Incident, Problem and Change management experience. Experience of working on Projects Where you'll fit in: The ICT Device and Systems Specialist will report to the ICT Operations Manager - TARIAN and work alongside staff for technical delivery in accordance with corporate SWP ICT standards and bespoke covert security requirements. You'll be part of a small team who work a mixed environment of on-premises and working from home. Your role will predominantly be 9-5 Monday - Friday with occasional weekend events or where required participate in out-of-hours on-call. Benefits Include: Training and professional development opportunities Local Government Pension Scheme 24 days Annual Leave increasing to 29 years after 5 years employment. Flexible working dependant of duties Free on-site parking On site fitness centre and canteen Collaborative and supportive work environment. Cycle to work scheme. Wellness programmes SWP Diolch Vectis & Blue light Discount Card Opportunity to make a meaningful contribution to public safety and community well-being. Diversity, Equality & Inclusion: South Wales Police is an equal opportunities employer and is determined to attract, employ and support a workforce which is representative of the diverse society which it serves. Applications are welcomed from all under-represented groups and support will be made available for all applicants as and when requested. The successful Candidate must be willing to undergo vetting to MV/SC Vetting. Due to the sensitive nature of the work performed by South Wales Police, all applicants will undergo a comprehensive background check as a part of the recruitment process. Shortlist announcement: 26 January 2026 In person assessment and interview: 16 February 2026 Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: IT Systems Technician, ICT Technician, IT Systems Support, IT Technician, Information Technology, IT, Technical Support Engineer, Technical Customer Support, Tech Support may also be considered for this role.
Contractor

Contractor job
VMware Specialist

Published on

2 months
£760-800
SW1A 2AH, London, England, United Kingdom
Hybrid
Our client is looking for a VMware Specialist requiring 1-2 days per week onsite in London and occasional travel to Edinburgh with the remaining days of the week to be performed remotely. This would be an initial 10 week contract with potential of extending this to 6 months. The role has been deemed Inside IR35. Responsibilities * Discovery and analysis: Lead workshops, collect configuration and operational data, validate dependencies and constraints, and confirm application criticality and SLAs. * Architecture and planning: Define target reference architectures for VCF 9.0, Dynamic Nodes, and SRDF; establish migration waves, testing, and rollback plans. * Readiness reporting: Deliver an executive summary, detailed findings, gap analysis, remediation actions, risk register, and timelines. * Migration strategy: Select appropriate tooling and methods; author detailed runbooks with cutover steps, validation checks, and acceptance criteria. * Stakeholder engagement: Align with infra, network, storage, security, and application owners; coordinate change approvals and communication plans. * Governance and documentation: Produce HLD/LLD, BOMs, standards, and operational handover materials; ensure traceability and version control. * Required skills and experience * Deep VMware expertise: vSphere/ESXi, VCF (SDDC Manager), NSX, vSAN and/or external storage integrations, Lifecycle Manager, and federation/DR constructs. * Converged/hyperconverged infrastructure: Hands-on experience with VxBlock architectures and migration to Dynamic Nodes (compute-only with external storage), including network/storage connectivity and operations. * Replication technologies: Practical expertise with RP4VM (protection groups, journals, failover) and SRDF (SRDF/S and SRDF/A design, device grouping, performance and consistency), plus cutover strategy development. * Assessment and readiness: Proven track record delivering readiness assessments, gap analyses, remediation roadmaps, and risk/issue management for large estates. * Runbook creation and execution planning: Ability to author precise runbooks, acceptance tests, rollback steps, and coordinate wave-based migrations. * Networking and security: Solid understanding of VLANs/VXLAN, routing, segmentation, firewalling, certificates, and secure operations in VMware environments. * Automation and tooling: Familiarity with host configuration automation, API/CLI toolchains, lifecycle management workflows, and observability/monitoring. * Communication: Clear, concise written and verbal communication; strong stakeholder management and executive reporting skills. Certifications (preferred) * VMware: VCP-DCV required; VCAP-DCV/VCIX/VCDX preferred. * Dell/EMC: Dell Proven Professional (storage and data center tracks) desirable. * ITIL: Foundation or higher for change and release processes. * Tools and technologies * VMware Cloud Foundation, vSphere/ESXi, NSX, vSAN. * Dell platforms commonly found in VxBlock (compute, networking, storage arrays). * SRDF management on enterprise arrays; RP4VM administration. * LCM tooling (SDDC Manager, vLCM), configuration/observability tools, and documentation platforms. Deliverables: VCF 9.0 readiness report, VxBlock-to-Dynamic Nodes migration strategy and runbooks, RP4VM-to-SRDF migration strategy and runbooks, HLD/LLD, BOM, and risk register. KPIs and success criteria * Completion of assessments and delivery of signed-off reports and strategies within agreed timelines. * Clear, actionable remediation roadmap for VCF 9.0 readiness with prioritized tasks and effort. * Migration strategy that minimizes downtime, meets RPO/RTO targets, and includes validated rollback procedures. * Stakeholder sign-off on HLD/LLD, runbooks, and acceptance criteria; readiness for execution phase. Security and compliance * Adhere to customer change control, data handling, and security policies. * Ensure designs meet compliance requirements and align with best practices for encryption, access control, and logging. * Experience in similar role. * Excellent verbal and written communication skills. * Proactive, self-starter and ability to work within deadlines. * Attention to detail. Preferred Skills * Experience working in finance or banking industry. * Experience working on a complex storage migration programme. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
Permanent

Job Vacancy
Nuclear Technical Specialist - Systems Training

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£47k-57k
Newbarns, England, United Kingdom
Job Title: Nuclear Technical Specialist - Systems Training Location: Barrow-in-Furness- Primarily onsite Salary: Competitive What you'll be doing: You will be joining a multi-skilled team charged with developing and delivering key nuclear training packages, as well as providing assurance on the wider learning and development processes and outputs that have relevance to nuclear safety Delivering strategic nuclear training goals ensuring nuclear safety is prioritised Supporting the development and delivery of key nuclear training packages for your own area of specialism to meet programme, business, and customer requirements including providing expert advice and guidance into the evolution of relevant training assets Acting as a critical friend to support development of training assets out with own specialism to improve the quality of delivery of training packages pertinent to nuclear safety Engaging with customers and stakeholder Subject Matter Experts to maximise the development of specialist nuclear skills and capabilities Maintaining compliant administration, governance, and assurance of nuclear training according to agreed policies and procedures. Maintaining and developing your own nuclear shipbuilder competence through activities within nuclear departments such as build, test and commissioning, regulatory interface or nuclear assurance. You can expect to be applying Naval Nuclear Steam Raising Plant expertise to complex engineering product, system, and process development or problem resolution Your skills and experiences: Essential: Demonstrable knowledge of nuclear systems and/or safety compliance, particularly related to build environment of Nuclear Submarines Suitable qualification and experience in the development and delivery of training packages to a wide range of audiences Good experience in the ability to tailor training to best suit audience requirements Well-honed organisation skills, agility and responsiveness to customer requirements Appreciation of risk and issue management, supported by analytical skills and problem solving Desirable: Ex-submariner with knowledge of submarine operations, in particular the reactor and reactor support systems Benefits As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Nuclear Discipline, Skills and Capability Department: We are expanding our Nuclear Skills, Capability, and Compliance Team to support the delivery of major programmes of strategic national and international importance. These are brand-new roles at BAE Systems Submarines, created to facilitate and manage training and compliance to enable a competent and resilient business resource. You will be joining a team based at Barrow-in-Furness whose main task is to deliver, govern and assure Nuclear Baseline compliance, training and licensed site arrangements. You will have the opportunity to gain product-facing skills across other nuclear departments, liaising with cross functional teams in Engineering and Manufacturing, as well working directly with Senior Nuclear Leadership teams. We offer relocation support packages across all Submarines roles, subject to meeting eligibility criteria. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks.
Fixed term

Job Vacancy
Inquiries Archivist - Cabinet Office - HEO

Published on
microsoft

24 days
£37k-42k
United Kingdom
Hybrid
Here’s a glimpse of what you’ll be doing: Delivering processes of acquisition, selection, cataloguing, storage and transfer of records as part of our Digital Archive Service; Providing e-discovery and search services; Reviewing and analysing information to identify digital records of long-term value; Assisting with systematic digital information disposal; Responding to Freedom of Information requests and other statutory information requests, including Public Inquiries, police investigations; Supporting and developing our shared Research and Library Service; Assisting with developing knowledge exploitation of the department’s corporate memory; Providing training, professional assistance and expertise to senior leaders and other internal teams; Working with the Cabinet Office Public Records and Archives team and The National Archives; Working with technical teams to assist in the delivery of services; Creating supporting documentation for any developed processes.
Fixed term

Job Vacancy
Security Vetting Officer

Published on

4 months
Welwyn Hatfield, England, United Kingdom
Security Vetting Officer Location: Hatfield Office (Secure Area) SC Clearance Required: Must have been resident in the UK for the past 5 years and be willing to undergo government and customer-specific security clearance. Overview We are seeking a highly responsible and detail-oriented Security Vetting Officer to join our secure operations team in Hatfield. This role is pivotal in safeguarding our organisation and customers by ensuring that only appropriately cleared individuals gain access to sensitive environments. It requires a high level of integrity, sound judgement, and the ability to work with discretion and professionalism. You will be confident using computer systems, including Microsoft Office, and possess strong communication skills - both written and verbal. A proactive mindset, excellent organisational skills, and a commitment to continuous learning are essential. About the Team You'll join a small, trusted team operating within a secure area of our Hatfield office. The team is responsible for managing and processing security vetting applications for individuals requiring access to government and customer sites. You'll work from a defined screening policy and use a range of secure systems and third-party tools to assess applications, verify information, and make informed decisions. Full training will be provided, but the role demands a high level of personal accountability, attention to detail, and the ability to manage sensitive information with the utmost confidentiality. Key Responsibilities * Process and progress security clearance applications, proactively chasing outstanding information to avoid delays. * Monitor and manage government security clearances (CTC, SC, DV) via the UKSV portal (NSVS), ensuring compliance with national security protocols and internal policies. * Make evidence-based, risk-informed decisions on clearance outcomes in line with policy and vetting frameworks. * Conduct background checks and validate applicant information using secure third-party systems. * Maintain accurate and up-to-date records across multiple secure platforms. * Respond to queries via Microsoft Teams, email, and telephone, often requiring clarification and follow-up. * Compile and present management information reports using Microsoft Excel. * Contribute to team meetings and continuous improvement initiatives. * Uphold strict confidentiality and always adhere to data protection and information security standards. Skills & Experience * Proficient in Microsoft Office (Word, Excel, Outlook). * Strong organisational skills with the ability to manage competing priorities. * Demonstrated experience in administrative or compliance-focused roles with a high degree of accuracy. * Excellent interpersonal and written communication skills. * Analytical thinker with a proactive, problem-solving approach. * Proven ability to handle sensitive information with discretion and professionalism. Risk and Compliance Impact Security Vetting Officers play a critical role in national and organisational security. Their decisions directly impact who is granted access to sensitive environments. Errors in judgement or process can result in reputational damage, legal non-compliance, and increased risk of insider threats. This role is a specialist function requiring a high level of trust, responsibility, and alignment with government security standards. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
Permanent

Job Vacancy
Project Management Officer

Published on

London, United Kingdom
The Space, Defence and Intelligence business unit in CGI is a true IT Systems Integrator. We work, build, and operate bespoke, technically complex, mission-critical systems which help our clients keep us all safe and secure. We bring innovation to our clients using proven and emerging technologies, agile delivery processes and our deep expertise across the breadth of space, defence, intelligence, aerospace and maritime, all underpinned by our end-to-end cyber capability. We work collaboratively with global technology companies, cutting edge SMEs and academia to deliver the optimal solution for each client. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named one of the ‘World’s Best Employers’ by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go. CGI are looking for a PMO Officer to support an existing team to work across a large, well-established programme. This role will include various opportunities for development through on-the-job training and external courses, allowing for expansion into additional projects and teams. This role will be a hybrid position, based across our Leatherhead and London offices. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance.
Permanent

Job Vacancy
User Experience Graduate - 2026

Published on

United Kingdom
At CGI, we empower the next generation of innovators to shape the future of technology and security. As part of #GenerationCGI , you’ll join a community of graduates who are turning ambition into action and possibility into progress. The Role – User Experience Graduate As a User Experience Graduate you will join CGI on the Graduate programme where you’ll step into a role where creativity and ownership are at the core. You will be joining a User Research and Design team within our Government and Justice business area where you’ll have the opportunity to be part of meaningful projects that matter. Our graduates are trusted with responsibility from day one, contributing to some of the UK’s most exciting industries. CGI is a place where your ideas and solutions are not just welcomed, but essential. You’ll collaborate with colleagues and clients, combining your creativity with our global expertise to develop innovative solutions that solve real-world problems.
Permanent

Job Vacancy
Senior IT Purchasing Officer

Published on

£35k-40k
London, United Kingdom
Senior IT Purchasing Administrative Officer Summary Profile: One of key roles within the Digital Transformation (DX) Department is to manage appropriate payment and asset management of purchased IT equipment and services. The post holder will be responsible for reviewing and streamlining administrative procedures within the department as well as continuing to provide administrative support alongside others member of the administration function. Key Responsibilities: To carry out an extensive review of the current administrative procedures within the DX Department and implement appropriate changes, with management approval to internal accounting and procurement process/operation; Responsible for dealing with administrative issues/queries as they arise in a timely manner; Any other task as may be requested by the General Manager in order to meet the operational needs of the business. Organise and attend meetings with vendors - contract meetings with suppliers, assist management providing product details and prices. Research and investigate new office equipment and negotiate contracts (Vodafone, Canon, Dell, Sansan etc.) Purchase, manage and dispose company IT equipment. Place order for IT equipment, allocate devices to users and control/maintain stock, and dispose IT equipment along with appropriate processes. Process payments to vendors. Submit monthly/quarterly cost allocation for mobile device usage/IT services/quarterly expense from Head Office in Tokyo. Organise and assist business trip related such as logistics for visitors and expense claim support, and interdepartmental meetings and training, such as the annual meeting for European IT PIC’s and MS office training for EMEA users. Supervise company mobile phone rollout, lead device related project and have involvement in other projects such as PC rollout. Act as the point of contact in the EMEA for IT device contracts and answer/fix any queries or problems as they arise. Implement and deploy new devices and systems by closely liaising with Head office as well as assisting the team in various Robotic Process Automation projects. Activate, deactivate and change price plan of users’ mobile number. Develop and maintain database Relationships: Frequent communication with vendors Frequent communication with IT representatives in overseas offices. Frequent internal organisation communication Frequent reporting and communication with General Manager/Deputy General Manager in DX Department Cooperate and communicate with DX Department administrative team members Skills/Knowledge: Good basic verbal and written communication skills in English; IT skills – Word, Excel, Powerpoint; Team player with a proactive approach to work; Excellent organisation, time management and prioritisations skills; Expense accounting management knowledge; Basic accounting knowledge. Experience: Solid administrative experience, preferably gained within an IT department; Experience of managing invoice processing. This is hybrid position at the Clients office in St Pauls London. The salary for this role will be in the range £35K - £40K. Please do send your CV in Word format along with your CV in Word format along with your salary.
Permanent

Job Vacancy
Cyber Security Assurance Specialist

Published on

£42,300
PO11 0DG, Havant, England, United Kingdom
Job Title: Cyber Security Assurance Specialist Location: Various - Portsmouth/Glasgow/Barrow-In-Furness Salary: Up to £42,320 (dependent on skills and experience) What you'll be doing: Deliver cyber assurance services for the Maritime and Land Sector, covering Enterprise Systems, Operational Technologies services and Cloud Identification of risk and appropriate mitigations, development & analysis of secure solutions (covering technical / physical / procedural / personnel controls) and assessment of compliance with internal and external standards and regulations Deliver documentation to demonstrate compliance to internal and external stakeholders Assessment and provision of control effectiveness in managing Cyber security risk Provide security architecture / technical input into the development of secure solutions Support development of strategy and continual service improvement for the Cyber Assurance function Act as a subject matter expert regarding Cyber Assurance activities for the wider organisation Your skills and experiences: Industry knowledge of cyber security standards or knowledge of government standards Cyber Assurance / Auditing experience of IT Systems Knowledge of application, infrastructure and security technologies Benefits As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The BAE Systems Maritime and Land Sector Cyber Assurance Team: This is an excellent opportunity for you to join a dynamic team and take ownership and be responsible for driving activity through the business, gaining further exposure, and developing your skill sets. You will be responsible for the delivery of Cyber Security assurance activities to ensure 'secure by design' and 'effective in operation' for systems and services in scope, as well as managing the delivery of penetration tests and vulnerability analysis in support of risk mitigation strategies and engaging with stakeholders to promote a mind-set of developing secure systems and transfer knowledge of security standards and processes Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date 11th December 2025
Permanent

Job Vacancy
Lead Specialist Engineer (Identity Automation) - UKHSA - SEO

Published on
Powershell

£41k-58k
England, United Kingdom
Hybrid
The Lead Specialist Engineer will work within the Specialist Identity and Access Management Team. The team operates an automation discipline which is managed by a Senior Identity and Access Management Architect. The Lead Specialist Engineer will work with the other team members, who between them will work within specified technical specialties and provide technical expertise in the configuration, implementation and automation of relevant technical areas. Automation is the cornerstone of all work undertaken by the team, this role will focus heavily on developing and maintaining automated processes that underpin key technologies that are supported by the Identity & Access Management Team; Identity Lifecyle Windows PowerShell Active Directory Azure Active Directory \ Entra ID DNS Group Policy Azure Administration DHCP Microsoft Certification Authority PKI End User operating System security policy SQL Microsoft Defender MBAM Azure DevOps The Lead Specialist Engineer will also have experience of administering as many of the above as possible. Your main responsibilities will include: To assist the Senior Security Architect and the Identity and Access Management Team in ensuring that Security and Identity automation services are working, documented and reliable. Administration of user accounts for network access, including creation of accounts, modification of user permissions, and removal of accounts of staff leaving the Agency. Ensuring the provision of support and service to all customers during scheduled hours. Undertake Appropriate system and service Monitoring and Auditing to ensure service state and availability. To maintain awareness of technical developments in Security and Identity Management with a view to providing advice to the Senior Security Architect on suitable technical strategies for UKHSA. To conduct such work as directed by line management consistently with departmental standards and to agreed time scales. To comply with Departmental requirements for staff management activities, including the reporting of all absences and completion of Performance Development processes. Daily operational duties will include: Incident and Request management via ITSM suite. Management and Monitoring of existing IAM automation services, predominately focusing on Microsoft PowerShell and Graph API. Development, Test and Release of additional Automation services following DevOps principals. Maintain Git repositories for IAM services. Ongoing alignment of services to best practices with Cyber Security. This is not an exhaustive list.
Permanent

Job Vacancy
Project Security Support Officer

Published on

£43,649
Wales, United Kingdom
Job Title: Project Security Support Officer Location: Glascoed Salary: Circa £43,649 dependent on skills and experiences What you'll be doing: Assuring correct implementation of security tasks and coordinating security services based on relevant policies, standards, procedures and best practice Assessing the adequacy of the security measures within the project to ensuring that policies and procedures are up-to-date and take account of developments Provision of subject matter expertise on personnel, physical and/or information security processes and procedures Providing security advice and guidance to the project internal and external stakeholders and making recommendations to improve security solutions for the work stream Building effective relationships and coordination with key local functions and business representatives Deputising for the Project Security Lead as required Conducting musters of sensitive information/assets Occasional travel to sites may be required which would include overnight stays Your skills and experiences: Essential: Proven experience in a security or comparable role Must be able to attend Glascoed site a minimum of 3 days per week, up to 5 depending on business needs Shared ability to be on call Due diligence and attention to detail Ability to work on own and as part of a team Ability to communicate, written and orally, across the business and customers Desirable Recognised security qualification from a reputable body Experience in conducting threat assessments Knowledge of Access Control Systems Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Special Projects team: You will be appointed to a newly established project team, assuming responsibility for the delivery of security within the programme. Reporting directly to the Project Security Officer, you will be accountable for providing guidance to the team, enforcing security compliance, and developing policy. Your responsibilities will include the day-to-day management of security processes, risk identification and mitigation processes and supporting the PSO in the development of security infrastructures. The position will be based at the BAE Systems Land UK site in Glascoed, Monmouthshire on a five-day working pattern within a hybrid-working environment with occasional travel to other customer, manufacturing and test and evaluation sites. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date: 18th November 2025 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. #LI-JP1 #LI-Onsite
Permanent

Job Vacancy
Senior Specialist Engineer (SRE) - UKHSA - SEO

Published on
Python

£41k-53k
United Kingdom
Hybrid
We are seeking a highly motivated and experienced SRE to join our HPC & SRE engineering team. As an SRE, you will play a critical role in ensuring the stability, scalability, and performance of our services. You will combine software engineering and systems engineering to build, improve and run reliable, scalable production systems. Key Responsibilities Service Reliability & Performance Ensure services are stable, scalable, and performant through engineering best practices and system design. Proactively identify and address system bottlenecks using advanced problem-solving and performance tuning techniques. Conduct capacity planning and implement solutions to ensure systems can support current and future workloads. Incident Response & Troubleshooting Respond swiftly to production incidents, ensuring minimal downtime and quick restoration of services. Perform root cause analysis and postmortems, implementing lessons learned to prevent recurrence. Monitoring, Alerting & Observability Contribute to the design and implementation of effective monitoring and alerting systems using tools and dashboards. Improve observability of services, ensuring issues are identified and addressed before impacting users. Continuously refine monitoring practices to reduce alert fatigue and improve response times. Automation & Tooling Develop automation to eliminate manual, repetitive tasks and improve operational efficiency. Write clear, maintainable, and well-tested code to support automation efforts and system tooling. Drive initiatives to reduce operational toil and improve reliability through Infrastructure as Code (IaC). Service Level Objectives & Operational Improvements Contribute to the definition, tracking, and continuous improvement of SLOs, Service Level Indicator’s (SLIs), and error budgets. Identify and prioritize operational improvements that align with business goals and user experience. SRE Best Practices & Advocacy Helping to evangelize SRE principles across the organization. Collaborate with stakeholders to integrate reliability practices into the development lifecycle. Collaboration & Knowledge Sharing Work closely with software engineering, DevOps, and infrastructure teams to streamline deployment and operational workflows. Improve cross-functional collaboration and promote a culture of shared responsibility for service reliability. Documentation & Training Maintain accurate technical documentation, runbooks, and post-incident reports. Provide training and mentorship to engineering teams on best practices and tools. Main duties of the job Ensure services are stable, scalable, performant and automated. Respond to incidents, troubleshooting issues, and restoring services as quickly as possible. Prioritise operational service improvements to meet or increase SLO, minimising downtime. Ensure that effective monitoring/alerting is in place to proactively identify issues using tools and dashboards. Reducing times to respond to issues. Leverage automation to streamline tasks, reduce overhead on repeatable operations, reduce manual intervention and improve efficiency. Write code that is maintainable, clear, and concise. Optimise system performance using strong problem-solving skills to identify bottlenecks with an engineering mindset. Ensure systems can handle current and future workloads through automation and capacity planning. Continuously improve services through observability, and identify ways to improve observability practices. Follow SRE principles. Guide and educate stakeholders to adopt implemented principles. Provide technical documentation for engineers. Providing training, where appropriate. Working closely with engineering and technology teams to improve operational processes, reduce manual tasks, ensure seamless collaboration/knowledge sharing, reduce risks and adapt to new ways of working. This list is not exhaustive.
Fixed term

Job Vacancy
Senior Public Inquiries Archivist - Cabinet Office - SEO

Published on
microsoft

24 days
£43k-48k
United Kingdom
Hybrid
Here’s a glimpse of what you’ll be doing: Delivering processes of acquisition, selection, cataloguing, storage and transfer of records as part of our Digital Archive Service; Providing e-discovery and search services; Reviewing and analysing information to identify digital records of long-term value; Assisting with systematic digital information disposal; Responding to Freedom of Information requests and other statutory information requests, including Public Inquiries, police investigations; Supporting and developing our shared Research and Library Service; Assisting with developing knowledge exploitation of the department’s corporate memory; Providing training, professional assistance and expertise to senior leaders and other internal teams; Working with the Cabinet Office Public Records and Archives team and The National Archives; Working with technical teams to assist in the delivery of services; Creating supporting documentation for any developed processes. This role will have line management responsibilities for one HEO. Curious about Government Digital and Data? Dive into the Candidate Pack to learn more:

Frequently asked questions about working as a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

What is the role of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User Support is a technician who handles incidents reported by users. It can be any difficulty that users encounter. They must find the flaws and propose adequate solutions to resolve the problems encountered. In other words, User Support comes to the rescue of users to troubleshoot their issues.

How much does a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) charge

The daily rate of a User Support depends on the level of responsibility and industry sector, but on average, it is 270 euros. The average salary of a user support will be £30K per year on average.

What is the definition of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

The User Support position is one of the entry points for novice IT technicians. User Support provides technical assistance to users as its name indicates. First, they search for the source of the problem, failure, errors, bug... To do this, they can connect directly to the user's workstation to fix the issue. Then, they will quickly establish a diagnosis of the anomalies. The user assistant may also be required to intervene remotely to resolve the issue in question, whether by phone, email, or another communication medium. Regardless of the failure, User Support must quickly find ways to solve any type of problem: network, Internet, computer that won't start, connection issues, etc. These are examples of failures that often occur.

What type of mission can a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) handle

The missions of a User Support are numerous. Here are some of the main ones to know: • Receive user requests (problem, breakdown, etc.) • Record reported anomalies (malfunctions, incidents...) • Process requests received following incidents • Ensure follow-up of problem handling (reminders, analysis, consolidation...)

What are the main skills of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

Taking a User Support position is not an easy task. There are many functions that this expert must perform. Here are the main skills required for anyone who wishes to become a User Support specialist. • Master MS SQL Server databases • Have good technical knowledge (operating systems such as Linux, Mac, Windows... as well as LAN/WAN network protocols, TCP/IP, http, proxy...) • Have good administration skills in software solutions like EDM or ERP

What is the ideal profile for a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User Support is a key position within the firm. It ensures the proper functioning of user equipment. To occupy this position, here are some qualities that a user assistant must have. • Good communicator • Teaching skills • Autonomy • Versatility • Good listening skills • Responsiveness
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