Find your next tech and IT Job or contract User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) in England

Helpdesk and Desktop Support Analyst Our Client a retail bank – based in the City London – is looking to recruit Helpdesk and Desktop Support Analyst with 4 to 5 years proven experience. Responsible for the full range of user support, including desktop and peripheral hardware support, application support, network connectivity and remote connectivity. Remote and telephone support of mobile/European users will also be required. -Work within the Service Desk team in supporting and delivering all aspect of services -1/2 line support (capable of root cause analysis) -Remote branch support using Remote Assistance -Active Directory user starter/leaver process -Customer facing, support of internal banking staff, VIPs -Maintenance and support of desktops, laptops, Blackberry’s -SLA targets -Ad-hoc project involvement -Ideally with experience of supporting desktop platforms for banking environments -Experience in operational deployments. Desktop, operating system refresh cycle -Service Desk ticket software -Market data products -ITIL, Microsoft certifications advantageous -Maintains industry recognised skills through training or self-study methods Technical Skills -Supporting Microsoft operating systems, office suite -TCP/IP, basic networking skills -Root cause analysis and remediation Technologies -Windows 7 -Office 2013 -Xenapp published applications, support -Desktop hardware, laptops, Blackberry’s deployments Citrix The salary for this role will be in the range £40K - £55K plus benefits. The Client is based in the City close to Liverpool Street and Bank stations. The role will require you to be in the office 3 days a week for the time being and fulltime in the office at some point in the future. Do send your CV to us in Word format along with your salary and availability.

***SC CLEARED*** User Researcher 6 Month contract initially Based: Remote/Max 1 day per month Rate: Market rates p/d - (via Umbrella company) We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a User Researcher to join the team. The User Experience Researcher will be primarily responsible for management of the research team. Implementation and management of research processes. Overseeing and assigning appropriate workloads (sprint planning) and ensuring the team is working efficiently and in line with the SME priorities. Providing roadmaps and timelines of completion for project work with strategic insight. Supervision and collaboration on; designing, conducting, analysing, and reporting on user-centered design research and usability testing for the channels, including identification of user needs and goals, task and workflow modeling, ethnography and persona development as well as rapid iterative usability testing, and more formal, in-depth testing. A successful Senior User Experience Researcher must be able to mentor and manage a team of UX professionals and work without supervision on multiple concurrent projects. Key Responsibilities: As a User Researcher you will be accountable for: ? Managing the User research team and assume responsibility for outputs/deliverables ? Working alongside the Digital Performance & Optimisation Lead to define, implement and champion user centered design strategy and processes ? Ownership of the SME Customer Research Panel - recruitment, engagement and controls ? Designing and conducting usability research both online and in the field and provide recommendations for improvement ? Serve as a member of a team that acts as a 'repository' of research-based usability knowledge ? Work with project Stakeholders and team members to test business requirements using the most appropriate method ? Lead, develop and motivate the User Research Team ? Determine user needs by conducting in-depth analysis across a range of research practices ? Work with Designers & Content Designers to test proposed look & feel initiatives, working together to develop the most appropriate solution for customers ? Manage and develop other researchers to assure and improve research practice ? Lead moderated user testing and workshops. ? Observe UX Team conducting user testing and workshops to ensure done in a complaint and effective way, providing feedback as appropriate ? Promote user centered design principles and best practice across Digital, SME and the Bank - developing a culture of research first ? Conduct in-house research to test new product and concept developments (including user requirements gathering and early stage concept and prototype testing, and other approaches to ensure the user need is fully understood in the service design) ? Consumer Duty - Maintain knowledge of and adherence to all relevant regulatory requirements Key Skills & Experience: ? Usability moderating (all types, particularly one-on-one) ? Experimental design ? Test method selection ? Statistical/qualitative/quantitative analysis ? Presentations (verbal and written) KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED: ? Excellent communication and presentation skills, both written and oral ? Excellent relationship skills - able to operate effectively with internal stakeholders and with external suppliers and partners ? Proven experience of mentorship and management skills ? Proven experience of effective time management of self and others ? Ability to impact assess workload and manage delivery expectations and deadlines appropriately ? Choose appropriate methods and advise on application of research methods to assure best practice ? High level of customer focus and understanding of customer needs ? Experienced in usability test moderating (all types, particularly one-on-one) ? Participant recruiting/screener creation ? Proven experience of managing, executing and analysing usability test sessions ? Proven experience of working in an agile development environment with User Experience teams, designers and developers to create new digital products and services ? Demonstrable ability to take initiative and seek out opportunities to innovate and create effective change ? Precise and high attention to detail ? Be passionate about uses of information architecture/usability/accessibility. ? Experience within a research and digital environment. ? Uses strategic insight and aligns user research activities to inform decision making and action. This is an excellent opportunity on a great project of work, If you are looking for your next exciting opportunity, apply now for your CV to reach me directly, we will respond as soon as possible. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

* Lead the design and delivery of the OT Security Strategy, policies, and standards. * Define governance processes for OT security, ensuring alignment with enterprise security frameworks. * Conduct OT risk assessments and gap analyses against recognised standards (IEC 62443, NIST CSF, CAF). * Identify, prioritise, and oversee the implementation of security controls across OT systems and networks. * Provide technical oversight and assurance when engaging with MSPs and third-party vendors. * Collaborate with enterprise security teams to align OT security with broader cyber programmes. * Support OT incident response activities, including escalation paths to SOC teams where relevant. * Mentor and support junior team members in OT security concepts and practices. * Track and report on OT security maturity progress against roadmap milestones. * Essential Experience: o Demonstrable experience in maturing OT security within ICS or critical infrastructure environments. o Proven ability to create and implement OT security strategies, policies, and standards. o Strong knowledge of OT security frameworks and standards (IEC 62443, NIST CSF, CAF, ISO 27001). o Experience conducting OT security risk assessments, gap analysis, and remediation planning. o Knowledge of OT networks, segmentation, and common industrial protocols. o Experience working with operations and engineering teams in OT environments. o Ability to provide technical oversight for MSPs or third-party security service providers. o Strong communication and documentation skills, particularly in policy/standards creation. * Desirable Experience: o Experience in Solution Architecture o Familiarity with SIEM/SOC integration for OT environments. o Experience with OT asset discovery, monitoring, and security tool deployment. o Exposure to regulatory compliance in critical infrastructure (e.g., NIS Directive, UK CAF). o May be requested to represent the Group in OT security working groups, act as an SME in OT-related projects, and contribute to the development of internal security capability through training and mentoring. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Vehicle Solutions Specialist Bristol - Hybrid £40,000 - £50,000 + Bonus + Pension + Private Healthcare + 28 days Holiday + Hybrid Working Are you looking to join a company that can propel your career forward, and also provide you with a brilliant package so you enjoy your life inside and outside of work? Are you looking to play a key part in an exciting team in a highly reputable business? You will be joining a team that manages complex service, maintenance, and repair operations. Working closely with manufactures, dealers, and internal teams, you will resolve complaints, and escalations providing solutions to customers and clients. In this role you will work with a small team of operations specialists to manage vehicle service, repair & maintenance cases, liaise with manufacturers and dealers, and ensure cases are resolved efficiently. You will be responsible for tracking and reporting cases, influencing outcomes, and driving continuous improvement. The ideal candidate will come from a customer service automation background and be confident under pressure, proactive in resolving complex issues, and skilled in negotiation and relationship management. You will have experience in vehicle service, complaint handling, and case management. Strong analytical skills and attention to detail are essential to identify root causes and implement improvements. This is a fantastic opportunity for a Vehicle Engagement Specialist to join a rewarding and supportive team and continue your career growth while delivering exceptional service outcomes. The Role: Manage complex vehicle complaints, escalations, and cases. Act as the key liaison for manufacturers, dealers, and internal teams. Track, coordinate, and report on cases while identifying trends and opportunities for process improvement. The Person: Confident, proactive problem-solver who remains calm under pressure. Excellent communicator with strong negotiation and stakeholder management skills. Analytical mindset with attention to detail to identify trends and implement improvements. Proven experience in service, maintenance, and repair operations or a related automotive environment. Skilled in complaint handling, case management, and issue resolution. Able to manage multiple complex cases with sound judgment and integrity. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Senior IT Purchasing Administrative Officer Summary Profile: One of key roles within the Digital Transformation (DX) Department is to manage appropriate payment and asset management of purchased IT equipment and services. The post holder will be responsible for reviewing and streamlining administrative procedures within the department as well as continuing to provide administrative support alongside others member of the administration function. Key Responsibilities: To carry out an extensive review of the current administrative procedures within the DX Department and implement appropriate changes, with management approval to internal accounting and procurement process/operation; Responsible for dealing with administrative issues/queries as they arise in a timely manner; Any other task as may be requested by the General Manager in order to meet the operational needs of the business. Organise and attend meetings with vendors - contract meetings with suppliers, assist management providing product details and prices. Research and investigate new office equipment and negotiate contracts (Vodafone, Canon, Dell, Sansan etc.) Purchase, manage and dispose company IT equipment. Place order for IT equipment, allocate devices to users and control/maintain stock, and dispose IT equipment along with appropriate processes. Process payments to vendors. Submit monthly/quarterly cost allocation for mobile device usage/IT services/quarterly expense from Head Office in Tokyo. Organise and assist business trip related such as logistics for visitors and expense claim support, and interdepartmental meetings and training, such as the annual meeting for European IT PIC’s and MS office training for EMEA users. Supervise company mobile phone rollout, lead device related project and have involvement in other projects such as PC rollout. Act as the point of contact in the EMEA for IT device contracts and answer/fix any queries or problems as they arise. Implement and deploy new devices and systems by closely liaising with Head office as well as assisting the team in various Robotic Process Automation projects. Activate, deactivate and change price plan of users’ mobile number. Develop and maintain database Relationships: Frequent communication with vendors Frequent communication with IT representatives in overseas offices. Frequent internal organisation communication Frequent reporting and communication with General Manager/Deputy General Manager in DX Department Cooperate and communicate with DX Department administrative team members Skills/Knowledge: Good basic verbal and written communication skills in English; IT skills – Word, Excel, Powerpoint; Team player with a proactive approach to work; Excellent organisation, time management and prioritisations skills; Expense accounting management knowledge; Basic accounting knowledge. Experience: Solid administrative experience, preferably gained within an IT department; Experience of managing invoice processing. This is hybrid position at the Clients office in St Pauls London. The salary for this role will be in the range £35K - £40K. Please do send your CV in Word format along with your CV in Word format along with your salary.

Job Title: IT Support Assistant Location: Acton Salary: Competitive: on application, based on experience and skills Job Type: Full time permanent - This role will suit candidates looking for long-term employment About us: Clearspring is a leading organic food company supplying customers both nationally and internationally. We are looking for an enthusiastic on-site IT support engineer with good communication skills. About the role: This position serves as an Assistant to the IT department. The main duties and specific roles include: 1st Line Office PC Hardware & Software Support Ad Hoc IT Related Project Work Candidates must be prepared to be flexible and work temporarily in other areas of the business when the need arises. About you: Candidates must have the unrestricted right to work in the UK. Training is provided for the right candidate. The following requirements are essential: A minimum of 18 months of working experience with the following requirements Any 1st and 2nd line PC support experience Microsoft Office (especially with Excel) Command/Shell scripting Experience (or an active interest) in any of the following would be ideal: Excel workbook formula optimising and/or macro debugging Script Writing (e.g. JavaScript, Python, PowerShell, etc) SQL query writing Useful skills and experience include: Microsoft Azure Microsoft SharePoint Microsoft Entra ID Oracle NetSuite, particularly SuiteScript Microsoft SQL Server administration and query writing JavaScript Freemarker What we offer: 28 days of holidays (including bank holidays) increasing with service Purchase of Clearspring products at 50% discount from retail price Auto Enrolment Company Pension Plan A bonus may be paid to all team members annually, based on the profitability of the company. Cooking facility to prepare lunches Additional Information: Probation Period: 6 months Starting Date: Immediate Location Note: Fully office-based at our Acton office (W3 7QE) Working Hours: Monday - Friday, 8:30 - 17:30 (1 hour unpaid lunch break) Reporting to: IT manager Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of; 1st Line Support, 2nd Line Support, IT Desktop Support, ICT Technician, Helpdesk Analyst, Technical Support Assistant, or Junior IT Engineer may also be considered for this role.

REQUIRED: CLINICAL SAFETY OFFICER LOCATION: HYBRID ROLE SPLIT BETWEEN WORKING REMOTELY AND ONSITE IN CENTRAL LONDON DURATION: 12 MONTH INITIAL CONTRACT IR35 STATUS: INSIDE Clinical Safety Officer - Digital Screening Programme Role Description: The Clinical Safety Officer (CSO) for the Digital Screening programme provides end-to-end clinical safety assurance across the product lifecycle, ensuring digital solutions comply with mandatory clinical safety standards (DCB0129 and DCB0160) and NHSE governance. The CSO leads clinical risk identification and hazard analysis, determines Safety Assurance Levels (SAL), advises on clinical design to mitigate patient-safety risks, produces and reviews Clinical Safety Case Reports and hazard logs, assesses and supports incident investigations and post-implementation risk reviews, attends and presents to Clinical Safety Group (CSG) and programme governance, and embeds clinical safety into agile and User-Centred Design delivery practices. The role requires documenting risks and assurance activities in programme tooling (e.g. Aspyre) and driving improvements in workflows and tooling to enable safe, more frequent releases. This is a highly collaborative role requiring strong stakeholder management across clinical, technical, and senior leadership groups. The CSO must act as a trusted advisor and enabler, working proactively and positively to facilitate progress when clinical safety challenges arise, rather than acting as a blocker. Success depends on building strong relationships, communicating complex clinical risks clearly to diverse audiences, and maintaining an enthusiastic, solution-focused attitude that helps multidisciplinary teams navigate safety requirements whilst maintaining delivery momentum. The role must be filled by a clinically registered professional with specialist clinical safety training and hands-on experience in digital delivery. Without effective and timely Clinical Risk Management delivered through this role, digital solutions within Digital Screening cannot be successfully delivered and used. Key Skills and Experience: * Clinical credentials and certification: Clinically/medically qualified and currently registered with relevant UK regulatory body (e.g. GMC, NMC, HCPC), plus recognized Clinical Safety Officer training and evidence of CPD in clinical safety. * Deep practical knowledge of clinical safety standards and governance: Demonstrable experience applying DCB0129 and DCB0160, developing Clinical Safety Cases, managing Hazard Logs, determining SALs, and working within NHSE Clinical Safety Management System and governance structures. * Hands-on digital delivery experience: Several years delivering digital health solutions in complex NHS or equivalent environments; strong understanding of agile delivery, User-Centred Design, DevOps/continuous delivery practices, and proven ability to balance release velocity with safety rigor. * Risk management and incident response: Expert facilitation of hazard workshops and collaborative risk assessment sessions; quantitative and qualitative risk assessment skills; experience documenting and tracking risks (e.g. in Aspyre); proven ability to assess incidents for clinical risk, advise investigations, and guide remediation. * Technical appreciation: Familiarity with digital health system architectures, interoperability issues, regulatory contexts (medical device regulations, ISO 14971, IEC 62304 where relevant), ability to translate clinical risks into technical requirements, and awareness of emerging technology risks (e.g. AI/ML). * Exceptional stakeholder management and communication: Proven ability to build and maintain strong relationships with diverse stakeholders across clinical, technical, product, delivery, and senior leadership groups; excellence in communicating complex clinical safety concepts clearly to both clinical and non-clinical audiences; experience managing upward to governance boards; strong written communication for safety documentation and presentations; ability to influence and negotiate with tact and diplomacy. * Collaboration and teamwork: Strong collaborative mindset with proven ability to work effectively across multidisciplinary teams; experience embedding clinical safety thinking across agile teams rather than operating in isolation; ability to coach Clinical Safety Co-ordinators and build capability in others; track record of fostering a "one team" mentality; active listening skills and openness to diverse perspectives. * Proactive, positive and solution-focused attitude: Demonstrates a proactive, enthusiastic, and positive approach to clinical safety challenges; acts as an enabler and facilitator rather than a blocker, helping teams find pragmatic solutions that balance safety with delivery pace; solution-oriented mindset; ability to anticipate issues early and take ownership of resolving them; resilience and adaptability in complex or high-pressure situations; maintains composure and constructive approach when facing resistance or competing priorities. * Problem-solving and continuous improvement: Analytical thinking and systematic problem-solving abilities; track record of improving clinical safety workflows, governance processes, and tooling adoption to support faster, safer releases; process improvement mindset; comfortable with ambiguity and capable of working pragmatically within evolving frameworks. * Leadership and professional influence: Ability to provide professional leadership in clinical safety across the programme; credibility to challenge and influence product, technical, and delivery decisions when patient safety is at risk; comfortable speaking up and raising concerns constructively whilst maintaining positive working relationships; role modelling of professional standards and clinical safety best practice. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

QA Specialist - Project Support – 12 month Fixed Term Contract Our Client is looking to recruit a QA Specialist with at least 5 to 10 years expertise within a clinical environment. The Client is based in Stevenage Hertfordshire. The salary for this position is in the range £45K - £50K. Please send your CV to us in Word format along with your salary and availability.

IT Support Engineer with 1 and 2 Level Support Our Client is a very successful bank with offices across Europe and the Middle East. The Client is looking to recruit a 1st & 2nd Line IT Support Engineer for the Bank’s Mayfair London office. You will have at least 3 to 5 years experience of 1 and 2 Level Support as an Engineer. Covering a range of various duties from; Desktop and Mobile support, to supporting our 150 + User base with 5-days a week onsite support with very limited to zero working from home, AV Support and other IT side-desk tasks. Your role will also allow you to work and learn from our Infrastructure, Communications, iSeries and Development Teams – semi-involved with various streams of IT work for 2024 (new imaging process – new ITSM tool – and many more projects coming in 2024). Main skills for the position: Required to cover onsite IT Support – Monday to Friday between our business hours of 08:00am -> 17:30pm (UK). As we work closely with our parent company in the Middle East and our European Branches, we require supporting ad-hoc out of hours support on Bank Holidays/Weekends which is rota based between the engineers in the team. • 1st and 2nd Line Troubleshooting / Root-Cause Analysis, Documentation write ups for Knowledge Base Articles • Be an integral part of the Support team in supporting and delivering all aspect of services and full range of client support including, but not limited to: Workstation Imaging, Hardware Configurations, Deployment of Software and Hardware, AD Management, Asset Management, Ticket Queuing Management and general overall efficiency to deliver the best service we can to our Users. • Be the face and central point of all incoming IT queries and issues, with following ITIL best practice to ensure we always deliver high-standards of operations • Liaise with colleagues in London, Europe and Jordan (middle-east) and external support / 3rd party to deliver resolutions for complex matters as we’re in the process of many IT migration projects from legacy to new as well as life cycling projects • Ensure all key data for the Bank's IT is up-to-date, relevant and maintenance to high-level, to comply with the Bank’s auditing principals and processes. • Ensure the Support Team achieve SLA targets the business outlines and be part of a proficient and proactive Support Unit • Ability to educate and support User bases of varied level of IT knowledge • High standard support for our VIPs (C – Level and Heads of Departments) Technical Skills Required: • Exposure to Market Data, Bloomberg, Trader Support (bonus) • Microsoft Windows (all versions) experience to a high level (troubleshoot and effectively resolve issues by research/using knowledge bases in a confident way). • Active Directory to a medium-high level - security groups, administration/deployment, LDAP, ADSI. • Know-how of Citrix XenApps – Administration, Maintenance and Support of existing Citrix XenApps server farm • Windows Server Environment 2012/2016 - design, deployment, maintenance and support. • Networking - design/troubleshoot/installation (DNS – DHCP – VLAN – Proxy Understanding - TCP/IP and OSI) to a moderate to advance level • PowerShell to a moderate level • VPN troubleshooting and Support understanding necessary. • Router maintenance - wireless configuration, installation and setups This is a 12 month FTC position. The salary will be negotiable in the range £30K - £40K. Do send your CV to us in Word format along with your salary and notice period/availability.

Your world of expertise You will utilise a broad knowledge of technology and architecture to design and assure robust, scalable, and secure technical solutions, allowing Met Office data and expertise to be utilised by the UK Citizen in a variety of products. You will work in an agile and fast paced environment where teamwork and collaboration help to deliver cost effective, secure and user centric outputs to multiple internal and external users. Working in Partnership with the Products and Services Domain Architects to ensure that best use of technologies is at the forefront of how we work. Your key duties: Working with the area Lead Technical Architects to ensure delivery of supported, robust, secure and cost-effective solutions to meet user needs. Owning the technical relationship between the developers and the architects, ensuring that best practice is followed. Working with the Product Manager and Delivery Manager to ensure technical priorities are given due weight and consideration when planning work to be delivered by the development team(s).

A Lead Business Analyst will have a good understanding of strategic arenas, leading large/complex projects. Strong people management, mentoring and coaching skills. Able to develop best practice and assist with communities of practice. Ensuring outcomes are aligned to service vision/ business strategy by connecting the current/future business models whilst delivering future business architecture strategy. Support and inform iteration, evolution and optimisation. Strong stakeholder management skills, forming strategic relationships with senior stakeholders. Challenge constructively, acting as a critical voice to stakeholders and delivery colleagues to achieve outcomes. Lead effective communications to support design, build and delivery teams which meet user needs and business objectives. Job summary As Lead Business Analyst, you’ll play a key role in this multi‑disciplinary team, shaping our early project lifecycle and benefits approach. The team identifies new opportunities, defines and delivers benefits across the project lifecycle and establishing a long‑term, sustainable automation and AI function for the department. You’ll develop tools and processes to support feasibility assessments, manage and track financial benefits throughout delivery, and ensure benefits are realised once solutions go live. You’ll also help build wider understanding of benefits management and create resources that support business leads outside technology when assessing changes to ways of working. A self‑starter, you’ll be confident managing a diverse range of stakeholders and leading the triage and benefits journey end to end. Main Responsibilities Developing a specialist area and delivering coaching and mentoring to staff within this area to develop their Business Analysis and professional skillset, confidence and strategic thinking. Overseeing the work of other business analysts to ensure work is focused on the right solution to deliver business value. Understanding and defining the problem to be solved and ensuring strategic decision-making supports business outcomes as well as user needs. Planning and leading significant areas of Business Analysis delivery, leading the challenge and driving through to conclusions. Defining, planning and leading Business Analysis delivery on significant assignments. This will include providing recommendation and rationale to programme/project leads to critically shape project scope and to the Principal Business Analyst to accurately and dynamically inform resource planning across the Profession. Advising the business around which metrics to put in place to ensure the product is adding business value and to identify service improvement opportunities. Modelling complex processes/procedures using established techniques with understanding of their purpose and importance. Working with the Head of Role to develop and embed clear and consistent Business Analysis standards, guidance and templates across the Profession.

Banking Operations Officer with SWIFT Messaging We are recruiting for a Banking Operations Officer with at least 5 plus years experience to join the team at this bank based in Central London. Familiarity with MX SWIFT messaging, including formats such as pacs.008 and pacs.009, is desirable but not mandatory. Exposure to MX SWIFT messaging is preferred however, candidates without this experience will be considered, provided they demonstrate the ability to learn quickly Strong customer handling skills are essential, as the role involves direct communication with customers and delivering a high standard of customer experience Candidate should possess knowledge of financial crime, principles and demonstrate the ability to apply these effectively within payment processing activities. Treasury Settlements  Processing SWIFT payment instructions received from Head Office, branches and subsidiaries in the core banking system.  Processing MUREX entries in the core banking system for corporate customers and vostros.  To prepare and update incoming and outgoing pacs.009.  To inform Treasury of inward and outward pacs.009, when required. Swift Alliance  Create/modify/approve SWIFT messages when required.  Monitor and complete EOD reconciliation of SWIFT messages.  Ensure MT110, MT195, MT196, MT199, MT910, and MT999 are attended to in a timely manner. BACS Payment  Maker or Checker function for BACS Payment Periodic Instruction and earmarks on the core banking system and Bottomline PT-X. Teller Duties  To assist with counter service duties and input Teller Transactions in the core banking system.  To wait to encashment of checks, deposits of cash and pay-in checks.  Answering customers' questions over the counter and via telephone.  To maintain cash until cash counter is open. Candidates with less than 2 years of relevant experience may be considered. The position is 5 days in the office. Salary will be in the range £35K - £40K. Do send your CV to us in Word format along with your salary and availability.

IT Support Technician Our Client is an Entertainment, a live entertainment platform that owns and operates over 100 major music festivals in the UK, Europe and Australia. They are looking to hire an IT Support Technician to work within the UK division of the business. This role offers a self-starting candidate the ability to support a dynamic and fast-growing business, with future opportunities for personal development and career growth within the group. The IT Support Technician will report to the Director of Information Technology, and will support users both at global head office in Central London and in our operating businesses across the UK. The role will be instrumental in ensuring that users benefit from the highest standards of service, including with regards to information security, system availability and change management. Our current core tech stack consists of MS365 + Azure AD, box.com, Airtable, Zoom (+ Zoom Phone), Slack and Salesforce and we support user access to Google Workspace together with various other line of business products. Prior experience administering Azure Active Directory tenancies would be particularly valuable, together with exposure to deployment and maintenance of security tools such as endpoint management and anti-virus. We support both Windows and Mac devices and our users access our services both on corporate machines and BYOD. We are 100% cloud native with no on-premises systems. Specific tasks will include: First line support for users both in person and via support channels. Resolve or escalate issues Hardware setup and configuration, patching and upgrades Support audio-visual / conference room equipment and printers Monitoring and maintaining local networking equipment such as access points, firewalls etc Responsible for maintenance and upkeep of our backup Infrastructure, including laptops and relevant server(s) and other designated cloud backup locations. Provide timely report to senior management on progress of dedicated tasks, or on-going activities. Configuration and monitoring of core systems Administration for IT processes such as: Support ticketing Equipment inventories Hardware purchases, repairs and disposals Joiner-Mover-Leaver process Managing license count Assisting with change projects such as data migration, office reconfiguration and platform or service changes Personal Attributes: Detail and precision in aspects of approach to tasks Ability to prioritise conflicting workflows Team player, ability to communicate effectively with non-technical users and senior management Excellent presentation and time keeping Experience 3 years experience in equivalent setting Microsoft Office 2019+ support essential Mac (iOS) support exposure desirable Exposure to endpoint device management systems desirable S Azure support essential Good documentation and analytical skills, with a passion for end-user satisfaction. Evidence of commitment to training and knowledge The Client is based in Central London with some attendance at operating business offices elsewhere in London and across the UK. This is a 3 month contract assignment for 3 days per week initially. The rate will depend on your experience but will be in the range £150 to £200 per day. Do send your CV to us in Word format along with your daily rate and availability.

IT Support Officer – Islington Our Client is looking to recruit an IT Support Analyst with at least 3 years experience. As an IT Support Officer (administrator) you will provide effective 1st line IT assistance across all aspects of the business. Responsibilities are focused primarily on general IT support functions. The position provides exposure to a broad range of IT-related projects and visibility across several departments in the organisation. As IT Support Officer you will benefit from direct exposure to the senior leaders of the company. IT is responsible for supporting and maintaining the Company’s IT systems and for providing efficient desktop support to number of business users. The Officer will be responsible for addressing IT-related faults quickly and efficiently, including a broad range of queries from setting up email accounts to system diagnostics, from enhancing and developing the IT policies to working with the IT team to improve cybersecurity. Main Responsibilities: Diagnose and resolve technical issues Provide recurrent IT security education/training to users Manage the on boarding and off boarding IT-related process, including setting up new users and disabling expired accounts in accordance with HR requirements. Coordinate and conduct IT training and orientation programs for users. In conjunction with the Group IT Manager and with relevant approval, develop and implement training and documentation policies, standards and procedures. Set up and configure desktops, laptops, printers, IP and landlines phones Manage the IT procurement activities Ensure all software purchased licensing is recorded and maintained. Report faults and maintaining logs on servers, desktops and laptops. Ensure all logs for equipment and users are maintained. Work with vendors to diagnose, reproduce, and resolve technical problems. Monitor attacks, intrusions and unusual, unauthorised, or illegal activity, investigate security alerts and provide incident response. Maintain physical local network and telephone cabling, switches, and hubs. Provide assistance and support to colleagues in IT-related matters. QUALIFICATIONS AND SKILLS REQUIRED Windows and MacOS troubleshooting skills Experience with Google Workspace and Office365 Networking troubleshooting Analytical and Organisational skills Ability to work under pressure. Proven experience in an IT-related support role, experience of troubleshooting and supporting desktops/laptops. Ability to multi-task and work well in a multicultural team. Exceptionally detail focused Impressive verbal and written communication skills Able to follow instructions accordingly and can work autonomously The Client is based in Islington London. The position is office based. Salary will be £32K - £35K. Please do send your CV to us in Word format along with your salary and notice period.

IT Support Technician – UK Our Client is an Entertainment, a live entertainment platform that owns and operates over 100 major music festivals in the UK, Europe and Australia. They are looking to hire an IT Support Technician to work within the UK division of the business. This role offers a self-starting candidate the ability to support a dynamic and fast-growing business, with future opportunities for personal development and career growth within the group. The IT Support Technician will report to the Director of Information Technology, and will support users both at global head office in Central London and in our operating businesses across the UK. The role will be instrumental in ensuring that users benefit from the highest standards of service, including with regards to information security, system availability and change management. Our current core tech stack consists of MS365 + Azure AD, box.com, Airtable, Zoom (+ Zoom Phone), Slack and Salesforce and we support user access to Google Workspace together with various other line of business products. Prior experience administering Azure Active Directory tenancies would be particularly valuable, together with exposure to deployment and maintenance of security tools such as endpoint management and anti-virus. We support both Windows and Mac devices and our users access our services both on corporate machines and BYOD. We are 100% cloud native with no on-premises systems. Specific tasks will include: First line support for users both in person and via support channels. Resolve or escalate issues Hardware setup and configuration, patching and upgrades Support audio-visual / conference room equipment and printers Monitoring and maintaining local networking equipment such as access points, firewalls etc Responsible for maintenance and upkeep of our backup Infrastructure, including laptops and relevant server(s) and other designated cloud backup locations. Provide timely report to senior management on progress of dedicated tasks, or on-going activities. Configuration and monitoring of core systems Administration for IT processes such as: Support ticketing Equipment inventories Hardware purchases, repairs and disposals Joiner-Mover-Leaver process Managing license count Assisting with change projects such as data migration, office reconfiguration and platform or service changes Personal Attributes: Detail and precision in aspects of approach to tasks Ability to prioritise conflicting workflows Team player, ability to communicate effectively with non-technical users and senior management Excellent presentation and time keeping Experience 3 years experience in equivalent setting Microsoft Office 2019+ support essential Mac (iOS) support exposure desirable Exposure to endpoint device management systems desirable S Azure support essential Good documentation and analytical skills, with a passion for end-user satisfaction. Evidence of commitment to training and knowledge The Client is based in Central London with some attendance at operating business offices elsewhere in London and across the UK. The salary is in the range £30K - £35K. Do send your CV to us in Word format along with your salary and availability.

IT Support Technician – UK Our Client is an Entertainment, a live entertainment platform that owns and operates over 100 major music festivals in the UK, Europe and Australia. They are looking to hire an IT Support Technician to work within the UK division of the business. This role offers a self-starting candidate the ability to support a dynamic and fast-growing business, with future opportunities for personal development and career growth within the group. The IT Support Technician will report to the Director of Information Technology, and will support users both at global head office in Central London and in our operating businesses across the UK. The role will be instrumental in ensuring that users benefit from the highest standards of service, including with regards to information security, system availability and change management. Our current core tech stack consists of MS365 + Azure AD, box.com, Airtable, Zoom (+ Zoom Phone), Slack and Salesforce and we support user access to Google Workspace together with various other line of business products. Prior experience administering Azure Active Directory tenancies would be particularly valuable, together with exposure to deployment and maintenance of security tools such as endpoint management and anti-virus. We support both Windows and Mac devices and our users access our services both on corporate machines and BYOD. We are 100% cloud native with no on-premises systems. Specific tasks will include: First line support for users both in person and via support channels. Resolve or escalate issues Hardware setup and configuration, patching and upgrades Support audio-visual / conference room equipment and printers Monitoring and maintaining local networking equipment such as access points, firewalls etc Responsible for maintenance and upkeep of our backup Infrastructure, including laptops and relevant server(s) and other designated cloud backup locations. Provide timely report to senior management on progress of dedicated tasks, or on-going activities. Configuration and monitoring of core systems Administration for IT processes such as: Support ticketing Equipment inventories Hardware purchases, repairs and disposals Joiner-Mover-Leaver process Managing license count Assisting with change projects such as data migration, office reconfiguration and platform or service changes Personal Attributes: Detail and precision in aspects of approach to tasks Ability to prioritise conflicting workflows Team player, ability to communicate effectively with non-technical users and senior management Excellent presentation and time keeping Experience 3 years experience in equivalent setting Microsoft Office 2019+ support essential Mac (iOS) support exposure desirable Exposure to endpoint device management systems desirable S Azure support essential Good documentation and analytical skills, with a passion for end-user satisfaction. Evidence of commitment to training and knowledge The Client is based in Central London with some attendance at operating business offices elsewhere in London and across the UK. You will be required to work in the office at least 3 days per week. The salary is in the range £30K - £45K. Do send your CV to us in Word format along with your daily rate and availability.