Find your next tech and IT Job or contract User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User support is responsible for providing technical assistance to employees within a company. They also supervise their use of various computer and telephone equipment while taking into account the condition of materials. Their work also consists of carrying out maintenance and installation of computer systems within a company or business. They advise and provide assistance to users by training them in the use of software tools at their disposal. A user support intervenes first in case of malfunctions or incidents on the devices used by directly eradicating the malfunction or redirecting the user to better assistance. Moreover, they propose IT solutions to users in difficult situations with their electronic equipment.

Your search returns 137 results.
Permanent

Job Vacancy
Lead UAS Navigation Engineer (SC Cleared)

Rise Technical Recruitment Ltd
Published on

£50k-90k
BS1 2HP, Bristol, England, United Kingdom
Lead Navigation & PNT Systems Engineer (SC Cleared) Bristol - 3 days a week onsite £ Negotiable + Comprehensive Benefits Package This is an excellent opportunity for a subject matter expert in Positioning, Navigation, and Timing (PNT) to join a high-impact team at its inception. Whether you are a specialist in Kalman filtering, GNSS resilience, or novel RF positioning, this role offers the chance to redefine how Unmanned Aircraft Systems (UAS) navigate within the most contested and complex environments. This company is building a dedicated Navigation & PNT capability group focused on the development of resilient, high-integrity technologies. As a foundational hire, you will be at the forefront of navigation capability, ensuring that our autonomous platforms remain operational even when traditional systems fail. In this varied role, you will take ownership of the PNT architecture, moving from high-level design to hands-on implementation. You will design and simulate advanced algorithms tailored for UAS flight profiles, evaluate system performance in GNSS-denied environments through flight test analysis, and support the integration of software with high-grade IMUs and flight control hardware. The ideal candidate will possess a deep technical background in aerospace or robotics. You should be comfortable performing complex error-budget analysis and have a passion for solving the "GNSS-denied" challenge using non-traditional methods like Vision-Based Navigation (VBN) or Terrain Referenced Navigation (TRN). This is a fantastic opportunity to act as a technical authority within the program and work in a collaborative, cross-functional environment, alongside Flight Control and Mission Systems engineers to deliver a cohesive, world-class navigation suite. The Role: Develop advanced navigation fusion (EKF/UKF) and resilient GNSS algorithms. Define modular "Plug and Play" PNT architectures for UAS platforms. Conduct GNSS-denied simulation and Hardware-in-the-Loop (HIL) testing. Provide technical authority and roadmap guidance for PNT capabilities. The Person: Degree-qualified in Aerospace/Robotics with deep sensor fusion expertise. Proven experience in GNSS-denied navigation (UAS, Missiles, or Robotics). Highly proficient in modelling, simulation, and complex error-budget analysis. Must be eligible for UK SC Clearance. Reference Number: BBBH270460 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
Permanent

Job Vacancy
Senior Front-End Engineer

Rise Technical Recruitment Ltd
Published on

£60k-80k
SW1A 2AH, City of Westminster, England, United Kingdom
Senior Front-End Engineer (Angular) Greater London (Remote/Hybrid - Flexible Working) £60,000 - £80,000 + Growth + Leadership + Equity Opportunities An excellent opportunity awaits a strong Frontend Engineer with solid Angular experience who is looking to take a leading role within a growing, well-funded early-stage start-up. This position offers real ownership, shaping architecture, influencing product direction, and helping scale an engineering function from the ground up. This company is a well-backed early-stage start-up with major commercial contracts already secured and founders who have previously built and exited successful businesses. They are building a data-driven platform that streamlines complex, multi-step processes through modelling, optimisation and workflow automation. In this role, you will take ownership of the frontend, leading architecture and driving end-to-end development of the user-facing platform. Working closely with an experienced, backend-leaning CTO and the founders, you will help define technical direction as the team grows. With planned hires over the next 18 months, this role naturally progresses into a broader leadership position. The role is based in Central London, with flexible remote working and collaborative in-person time throughout the month. The ideal candidate will have strong frontend architecture and engineering experience, ideally with latest versions of Angular. Experience with NgRx, RxJS and deploying to cloud environments is desirable. More importantly, they will be motivated by ownership, leadership and the opportunity to grow within a scaling business. This is a fantastic opportunity for an ambitious frontend engineer who wants impact, progression and visibility in a funded start-up environment, helping shape both the product and the engineering team from an early stage The Role: Lead the frontend development and take ownership of the Angular platform Deliver features end to end and help define technical standards Work closely with the founders and CTO Support the growth of the engineering team as new hires join Based in Central London with flexible remote working and regular in-office collaboration The Person: *Strong frontend development experience, ideally using modern Angular *Experience with state management tools such as NgRx or RxJS *Familiar with deploying applications into cloud environments (AWS, Azure, GCP) *Interested in taking on responsibility and contributing to technical direction *Looking to grow within an early-stage, scaling business Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
Fixed term

Job Vacancy
Lead DevOps Engineer - Department for Science, Innovation & Technology - G7

Government Digital & Data
Published on
RStudio

10 days
£54k-65k
United Kingdom
This role is central to DSIT’s ambition to unlock the full value of departmental data by replacing fragmented systems with a unified analytical tooling and data platform. By helping deliver this platform, you will directly enable analysts across the department to access tools and data quickly and securely. This will allow them to improve the evidence-base for key AI, science and emerging technologies policy decisions. This work will also provide the foundation for future AI tools, automation, and streamlined cross team collaboration in DSIT. The new platform will ensure analysts have: Timely, reliable access to high-value datasets Tools to carry out reproducible, secure, and efficient analysis Clear processes for procuring, ingesting, and sharing data A shared environment that reduces duplication and enables joined-up insights across teams Our design draws on the Ministry of Justice’s open source Analytical Platform, widely recognised as a leading model across government and has been adapted to meet DSIT’s needs as the digital centre of government. A platform in two parts The DSIT analytical platform is being delivered through two interconnected strands: 1. Analytical tooling – delivering the secure, scalable tools analysts need, such as JupyterLab, RStudio, VS Code, Git integration, and cloud-based workflow orchestration. 2. Data platform – delivering the pipelines, storage, and ingestion processes that ensure analysts can find and use trusted data efficiently. Overall, the technical side of the platform team consists of two Lead DevOps Engineers, two Lead Data Engineers and three Software Developers. The team is led by a Product Owner, with support from a Technical Lead. Initially, this role will focus on strengthening and extending the analytical tooling infrastructure to meet the needs of analysts in DSIT. As the platform matures, you’ll also have opportunities to tackle broader DevOps challenges across the department, including data science and AI applications that improve operational efficiency and widen access to data for non-technical users. Timelines: Phase 1: establishing the core tooling, cloud services, controls and user interfaces. This will already be complete. Phase 2: User onboarding and refinement. You will join for this phase. We will support a core group of analysts as early users on the platform and then expand the user base as we migrate from old solutions. Your role will be to ensure the environment performs as expected under real workloads, refine the infrastructure in response to feedback, and develop new features ready for broader adoption across the department. Where this role sits The role is part of DSIT’s central Data Science and Engineering team, part of the department’s Analysis function. This team plays a key role in shaping DSIT’s analytical capability and works closely with technical colleagues in the Integrated Corporate Services (ICS) Digital team. By sitting within Analysis, the team ensures the platform is developed with analysts’ needs front and centre—owned by the analytical community and built to serve it. As a G7 DevOps Engineer in the analytical tooling strand of the project, you will own and extend the infrastructure and tools that enable analysts to work securely, reproducibly and efficiently. You’ll take forward the platform to ensure it is a secure, cloud-based environment for analysis at scale, drawing on best practice across government. Your work will directly improve evidence-based policymaking, unlock efficiency savings across the department, and create the foundations for future innovation and AI-enabled tools.
Contractor

Contractor job
Senior Netsuite Developer with Javascript and SQL

Nexus Jobs Limited
Published on

£350-500
Holborn, England, United Kingdom
Senior Netsuite Developer Our Client is a leading company who are looking to recruit a Senior Netsuite Developer with Javascript and SQL with extensive Netsuite OneWorld expertise. You will have a degree in Computer Sciences or equivalent certifications. Must have technical working knowledge of NetSuite OneWorld Financials platform, including relevant NetSuite certifications. Ideally have at least 5 to 7 years experience of developing in Javascript and Oracle SQL in order to develop applications for Netsuite including a minimum 5 years in NetSuite OneWorld. Experience of full software delivery lifecycle including capturing business requirements, developing solutions, user testing & training, post go-live support and optimisation. Experience of integrating Finance packages with other strategic solutions including CRM and eCommerce platforms. Must be a creative thinker, with the ability to proactively identify areas for potential improvement (process and functionality). Have the ability lead initiatives and solution enhancements. With confidence and judgement to plan and accomplish goals. Ability to translate business/operational requirements into effective and efficient systems solutions. Experience to manage conflicting priorities/complex workload. You must have extensive experience of all NetSuite financial modules is essential, as is their interfacing with other platforms. The Client has offices in Holborn London. Please send your CV to us in Word format along with your rate along with your availability.
Contractor

Contractor job
Salesforce Developer

LA International Computer Consultants Ltd
Published on

£300-350
SW1A 2AH, City of Westminster, England, United Kingdom
Position : Salesforce Developer Day Rate : 350 GBP/Day (Outside IR35) Duration : 6 Months to Start Location & Travel : London / Manchester / Portsmouth / Glasgow ( Weekly 3 days at Office) Job Description Main purpose of role: * Responsible for designing, developing and implementing high-quality Salesforce solutions that align with strategic objectives and the long-term platform vision. * Acts as a senior technical contributor, providing depth of expertise, strong delivery capability and pragmatic problem-solving across the Salesforce platform. Key responsibilities: * Design and develop robust Salesforce solutions using Apex, Lightning Web Components, integrations and other Salesforce ecosystem technologies, in line with agreed architectural standards. * Deliver business change on the Salesforce platform in alignment with agreed priorities, roadmap and delivery plans. * Produce clear and accurate technical documentation, including design notes, configuration details and deployment considerations. * Support and mentor less experienced developers through pairing, knowledge sharing and informal guidance, without formal line-management responsibility. * Ensure Salesforce support activity is delivered within agreed SLAs, taking ownership of complex or high-impact incidents when required. * Contribute to the impact analysis of Salesforce seasonal releases (Spring, Summer, Winter), identifying potential impacts and supporting adoption of relevant new features. Skill Detail Problem solving * Diagnose and resolve complex Salesforce issues related to performance, scalability, data integrity and user experience. * Monitor solution effectiveness and adoption, identifying improvement opportunities. * Take ownership of difficult technical problems through to resolution. Decision making * Apply Salesforce best practices and established standards when making technical decisions. * Effectively prioritise workload and manage competing demands. * Identify risks early and raise them appropriately to the Lead Salesforce Developer or delivery team. Innovation * Stay current with Salesforce releases and ecosystem enhancements. * Propose practical improvements using automation, declarative features and modern development patterns. Key: * Lead Salesforce Developer * Work in close partnership to implement agreed designs and architectural direction. * Provide feedback, alternative options and technical insight to support sound decision-making * Escalate risks, constraints and technical concerns in a timely and constructive way. * DevOps Direct Team LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
Permanent

Job Vacancy
Lead Technical Architect - Government Digital Service - G6

Government Digital & Data
Published on
microsoft

£69k-107k
England, United Kingdom
We are hiring 2 Lead Technical Architects in the campaign, one for the Cyber Services Team and one for the Cyber Products team - Please let us know if you have a preference for one of the roles in your application. As a Lead Technical Architect you’ll: define and own a coherent suite of digital cyber defence services or products that are best delivered centrally, for the whole of the public sector. work closely with the Heads of Cyber Services and Products to support the delivery of the services and products according to the agreed roadmap. The services and products may be owned and operated internally by the team, by other parts of DSIT, by third party public sector bodies or by commercial organisations. provide technical leadership for the Cyber Services strategy and a coherent suite of services, ensuring that services are feasible, roadmaps align to underlying technology roadmaps, and that services work coherently together provide technical leadership for the coherent suite of products, ensuring that products are feasible, roadmaps align to underlying technology roadmaps, and that products work coherently together. maintain knowledge of the global cyber security landscape, including threats, vulnerabilities and how they are mitigated maintain knowledge of the global cyber security marketplace, and the opportunities it provides for the public sector own the overall prioritisation of service or product development, and work with the Head of Cyber Services, Head of Cyber Products and Service Owners to ensure that the suite continues to evolve coherently to meet new threats and challenges engage with industry and government specialists to understand their current cyber security challenges and how they are meeting them, ultimately looking for opportunities to share best practices or develop new central services and products manage and develop staff so that they reach their full potential, thrive and contribute effectively to the team’s objectives
Permanent

Job Vacancy
Telecoms Engineer

Rise Technical Recruitment Ltd
Published on

£45k-55k
Thornbury, United Kingdom
Telecoms Engineer Gloucester £45,000 - £55,000 + Progression + Industry Training + Pension + Holidays Are you an experienced Telecommunications Specialist looking to take ownership of complex network solutions within a highly technical environment? This is an excellent opportunity for a senior-level engineer to join a growing communications technology organisation, where you will play a key role across technical design, pre-sales, project delivery and operational support. The company is an established provider of advanced wired and wireless network solutions, delivering infrastructure projects and ongoing support to a diverse portfolio of commercial and public sector clients across the UK. Due to continued growth and project demand, they are looking to strengthen their senior engineering capability. In this role, you will work across wireless, cellular, transport and IP network technologies, supporting solution design, Proof of Concept builds, project implementation and high-level troubleshooting. You will also play an important role in mentoring engineers, supporting governance processes and engaging in pre-sales technical activities. This position offers strong technical autonomy, leadership exposure and the opportunity to work on varied and complex infrastructure projects. The Role: * Capture requirements and design end-to-end wired and wireless network solutions * Support cellular, radio, transport, IoT and IP network technologies * Configure and troubleshoot Layer 2/3 routing, switching and security environments * Deliver Proof of Concepts, technical evaluations and pre-sales support * Produce design documentation, BoMs and test plans * Support project delivery, governance, migration planning and risk management * Provide technical oversight and collaborate with engineering and project teams The Person: * Degree-qualified or equivalent experience in telecommunications or network engineering * Strong experience across wireless, transport and IP networking technologies * Solid understanding of Layer 2/3 routing and switching * Experience in pre-sales, solution design and customer engagement * Comfortable managing projects from design through to commissioning * Eligible for security clearance * Strong communication and documentation skills * Proficient in Microsoft 365 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
Contractor

Contractor job
ERP Finance Systems Implementation Project Manager

Nexus Jobs Limited
Published on

£600-800
Milton Keynes, England, United Kingdom
ERP Finance Systems Implementation Project Manager Our Client is looking to recruit a Qualified Accountant with ACCA with experience of working with and implementing multiple finance ERP systems globally Qualified Accountant with 3-5 years finance operations experience. Developing business case proposals, delivery full lifecycle management, user testing & training, and post go-live support and optimisation. Good working knowledge of leading cloud-based Finance solutions such as Microsoft Dynamics, SAP, Oracle or NetSuite. Expertise of integrating Finance packages with other strategic solutions including CRM and eCommerce platforms. Experience of and/or qualifications in Project Management methodologies such as Prince 2, PMP, MSP and Agile. Excellent knowledge of MS Office toolset including Excel to an Advanced level. The ERP Finance Systems Project Manager role will require an in-depth knowledge and use of leading, cloud based Finance ERP solutions in a global context - combined with sound technology and implementation experience in a global environment. Creative thinker, with the ability to proactively identify areas for potential improvement (process and functionality) Lead initiatives and solution enhancements. Translate business/operational requirements into effective and efficient systems solutions and to manage conflicting priorities/complex workload. Must have excellent communication skills at all levels. Based in Northampton, this role will require international travel. The daily rate will be very competitive. Please send your CV to us in Word format along with your daily rate and availability.
Permanent

Job Vacancy
ICT Engineer

Bluetown
Published on

£24,500
CO9 1RT, Braintree, England, United Kingdom
Job Title: ICT Engineer Location: Great Notley, Essex Salary: £24,500 per annum Job Type: Permanent / Full Time. Please note - candidates are required to be based onsite, we don't offer remote working due to business needs. About us: We are a family-owned IT Asset disposal organisation based in Great Notley, Essex who believe in strong team spirit and are seeking an IT Engineer to join our expanding team. About the role: The ideal candidate will possess a strong technical background and have an understanding of IT equipment and its functions. You will be responsible for engineering equipment coming into our facility from our clients and the erasure of all data using approved software and have a focus on data security, networking and compliance. About you: Requirements: Strong knowledge of IT equipment, including networking Record test data and note nonconformities Ability to work independently as well as part of a team, although full training will be given Strong communication skills, both verbal and written Attention to detail Accuracy Use of database experience Must live within 30 minute drive of our facility in Great Notley, Braintree Essential: 5 x GCSE's including Maths, English and an IT qualification What we offer: Free onsite parking Christmas shutdown in addition to annual entitlements Staff events Free staff refreshments Funded training opportunities Uniform supplied Additional Information: We are a Disability Confident and Living Wage employer and are committed to providing equal opportunities to all applicants. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of; IT, IT Helpdesk, IT Support Engineer, IT Customer Support, Helpdesk, IT Support, IT Support Technician, Infrastructure Engineer, 2nd Line Infrastructure Engineer, 3rd Line Infrastructure Engineer, 2nd Line Support Engineer, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, 3rd Line Support, 2nd Line Support Technician, Technical Support, Technical Support Technician, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support, IT Technician, Information Technology, IT, 1st Line, 2nd Line, Technical Support Engineer, Technical Customer Support, Tech Support, Tech Support Services, Customer Support, IT, Customer Services, Remote Support, Engineer may also be considered for this role.

Frequently asked questions about working as a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

What is the role of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User Support is a technician who handles incidents reported by users. It can be any difficulty that users encounter. They must find the flaws and propose adequate solutions to resolve the problems encountered. In other words, User Support comes to the rescue of users to troubleshoot their issues.

How much does a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) charge

The daily rate of a User Support depends on the level of responsibility and industry sector, but on average, it is 270 euros. The average salary of a user support will be £30K per year on average.

What is the definition of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

The User Support position is one of the entry points for novice IT technicians. User Support provides technical assistance to users as its name indicates. First, they search for the source of the problem, failure, errors, bug... To do this, they can connect directly to the user's workstation to fix the issue. Then, they will quickly establish a diagnosis of the anomalies. The user assistant may also be required to intervene remotely to resolve the issue in question, whether by phone, email, or another communication medium. Regardless of the failure, User Support must quickly find ways to solve any type of problem: network, Internet, computer that won't start, connection issues, etc. These are examples of failures that often occur.

What type of mission can a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) handle

The missions of a User Support are numerous. Here are some of the main ones to know: • Receive user requests (problem, breakdown, etc.) • Record reported anomalies (malfunctions, incidents...) • Process requests received following incidents • Ensure follow-up of problem handling (reminders, analysis, consolidation...)

What are the main skills of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

Taking a User Support position is not an easy task. There are many functions that this expert must perform. Here are the main skills required for anyone who wishes to become a User Support specialist. • Master MS SQL Server databases • Have good technical knowledge (operating systems such as Linux, Mac, Windows... as well as LAN/WAN network protocols, TCP/IP, http, proxy...) • Have good administration skills in software solutions like EDM or ERP

What is the ideal profile for a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User Support is a key position within the firm. It ensures the proper functioning of user equipment. To occupy this position, here are some qualities that a user assistant must have. • Good communicator • Teaching skills • Autonomy • Versatility • Good listening skills • Responsiveness
137 results

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Contractor Permanent

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£150 £1300 and more

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£20k £250k

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0-2 years experience 3 to 5 years experience 6 to 10 years experience +10 years experience

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