Find your next tech and IT Job or contract User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User support is responsible for providing technical assistance to employees within a company. They also supervise their use of various computer and telephone equipment while taking into account the condition of materials. Their work also consists of carrying out maintenance and installation of computer systems within a company or business. They advise and provide assistance to users by training them in the use of software tools at their disposal. A user support intervenes first in case of malfunctions or incidents on the devices used by directly eradicating the malfunction or redirecting the user to better assistance. Moreover, they propose IT solutions to users in difficult situations with their electronic equipment.

Your search returns 183 results.
Fixed term

Job Vacancy
M365 Engineer

VIQU IT
Published on
Active Directory

1 month
Northampton, England, United Kingdom

M365 Engineer (Microsoft Teams Specialist) – 3-month contract – Northampton (Hybrid) My Customer is seeking a highly skilled M365 Engineer with a strong focus on Microsoft Teams to join their dynamic IT team. This role will involve the administration, configuration, and scripting of Microsoft Teams, with an emphasis on integrating telephony solutions within the Teams environment. You will be instrumental in optimizing and managing our Microsoft Teams infrastructure to enhance collaboration and communication across the organization. Key responsibilities of the M365 Engineer: Administer, configure, and support Microsoft Teams , including policy management, governance, and troubleshooting. Develop and maintain PowerShell scripts to automate Teams administration and optimize operational efficiencies. Implement and manage Microsoft Teams Phone System (Telephony) , Direct Routing, and Operator Connect. Integrate Microsoft Teams with third-party applications and ensure seamless interoperability. Monitor Teams performance, security, and compliance, implementing best practices for governance and data retention . Assist in incident management and problem resolution related to Teams and M365 services. Collaborate with cross-functional teams to train and support end-users on Teams features and best practices. Skills required: Proven experience in administering and configuring Microsoft Teams within an enterprise environment. Strong PowerShell scripting skills for automation and management tasks. Hands-on experience with Microsoft Teams Phone System, Direct Routing, and SBC configurations . Experience integrating Microsoft Teams with telephony systems (SIP Trunking, PBX, Operator Connect, Calling Plans, etc.). The M365 Engineer is required onsite 3 days a week in Northampton. To discuss this exciting M365 Engineer opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Connor Smal, by exploring the VIQU IT Recruitment website. To be the first to hear about other exciting IT Job opportunities, technology, and recruitment news, please also follow us at ‘VIQU IT Recruitment’ on LinkedIn, and Twitter: @VIQU_UK

Permanent

Job Vacancy
Lead Digital Practice Support Manager

DWP Digital
Published on

£55,557
Newcastle upon Tyne, United Kingdom

DWP. Digital with Purpose. We are looking someone who can lead coordination, communication, and capability-building efforts across our digital communities as a Lead Digital Practice Support Manager. Our Practice Support Managers champion digital culture and community in DWP. We help our Communities of Practice be at their best, most connected, skilled and engaged. From making sure our apprentices flourish, to arranging community events, building skills training to supporting recruitment and lots more, they have a crucial role in defining what it is like to work in DWP. DWP is the UK's largest government department. Our digital teams are transforming the way we help people into work, and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. You and your role As a Lead Digital Practice Support Manager at DWP Digital, you'll drive the development and delivery of strategic community engagement and capability-building plans within our Business Services Practice. You'll work closely with senior leaders, including Heads of Practice and Heads of Role, to coordinate recruitment, learning opportunities, and events that support over 1800 engineers. Your role involves leading a team, managing communications, and creating engaging content to strengthen community identity and collaboration. You'll also oversee the delivery of complex communication plans, resolve escalations, and implement performance metrics to improve practice maturity. By sharing best practices and building strong relationships across departments, you'll help shape a consistent and effective support framework for the wider digital community. What skills, knowledge and experience will you need? How will this be assessed? The application process for these roles includes both a technical statement and a personal statement. This is your opportunity to showcase clear examples and evidence of how you meet the following: Technical statement: Impact - Your experience of introducing, promoting and encouraging new ideas (complementing and supporting organisational objectives) that engage and enliven a large and diverse community (ie - 1000+ people) leading to discernible improvements in engagement. An initial sift will be conducted using the technical statement. Candidates who pass the initial sift will be progressed to a full sift. Personal Statement: Has significant demonstrable experience of introducing different methods for communication which have made the most of digital resources whilst getting value for money and monitoring the effectiveness of own and team communications, taking action to improve where necessary. Can demonstrate excellent written and verbal communication skills, setting and embedding standards for communication and providing overall editorial control to ensure appropriate content, messaging, tone and consistency in all communication. Extensive experience and proven track record of identifying evaluation criteria to analyse the effectiveness of communication against objectives and subsequently using data analysis and excellent presentational skills to confidently present the findings in a compelling and engaging format. Influential, with demonstrable experience of working across boundaries to successfully deliver large-scale events both virtual and in-person, realising value for money whilst meeting the diverse and complex needs of the target audience. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and sometime collaborating face to face in a hub. Pay: We offer pay of £55,557. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £16,094 per year. Holidays: A generous leave package starting at 25 days and rising to 30 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100) Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. CLICK APPLY for more information and to start your application.

Permanent

Job Vacancy
Lead Digital Practice Support Manager

DWP Digital
Published on

£55,557
City of Bristol, United Kingdom

DWP. Digital with Purpose. We are looking someone who can lead coordination, communication, and capability-building efforts across our digital communities as a Lead Digital Practice Support Manager. Our Practice Support Managers champion digital culture and community in DWP. We help our Communities of Practice be at their best, most connected, skilled and engaged. From making sure our apprentices flourish, to arranging community events, building skills training to supporting recruitment and lots more, they have a crucial role in defining what it is like to work in DWP. DWP is the UK's largest government department. Our digital teams are transforming the way we help people into work, and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. You and your role As a Lead Digital Practice Support Manager at DWP Digital, you'll drive the development and delivery of strategic community engagement and capability-building plans within our Business Services Practice. You'll work closely with senior leaders, including Heads of Practice and Heads of Role, to coordinate recruitment, learning opportunities, and events that support over 1800 engineers. Your role involves leading a team, managing communications, and creating engaging content to strengthen community identity and collaboration. You'll also oversee the delivery of complex communication plans, resolve escalations, and implement performance metrics to improve practice maturity. By sharing best practices and building strong relationships across departments, you'll help shape a consistent and effective support framework for the wider digital community. What skills, knowledge and experience will you need? How will this be assessed? The application process for these roles includes both a technical statement and a personal statement. This is your opportunity to showcase clear examples and evidence of how you meet the following: Technical statement: Impact - Your experience of introducing, promoting and encouraging new ideas (complementing and supporting organisational objectives) that engage and enliven a large and diverse community (ie - 1000+ people) leading to discernible improvements in engagement. An initial sift will be conducted using the technical statement. Candidates who pass the initial sift will be progressed to a full sift. Personal Statement: Has significant demonstrable experience of introducing different methods for communication which have made the most of digital resources whilst getting value for money and monitoring the effectiveness of own and team communications, taking action to improve where necessary. Can demonstrate excellent written and verbal communication skills, setting and embedding standards for communication and providing overall editorial control to ensure appropriate content, messaging, tone and consistency in all communication. Extensive experience and proven track record of identifying evaluation criteria to analyse the effectiveness of communication against objectives and subsequently using data analysis and excellent presentational skills to confidently present the findings in a compelling and engaging format. Influential, with demonstrable experience of working across boundaries to successfully deliver large-scale events both virtual and in-person, realising value for money whilst meeting the diverse and complex needs of the target audience. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and sometime collaborating face to face in a hub. Pay: We offer pay of £55,557. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £16,094 per year. Holidays: A generous leave package starting at 25 days and rising to 30 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100) Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. CLICK APPLY for more information and to start your application.

Permanent

Job Vacancy
Vulnerability Manager

LA International Computer Consultants Ltd
Published on

£30k-36k
United Kingdom

Key Responsibilities Vulnerability Management Lead the full lifecycle of vulnerability management-from discovery and assessment to prioritisation and remediation tracking Administer and optimise scanning tools (e.g., Tenable, Nessus) Conduct regular scans of networks, systems, and applications to identify vulnerabilities Classify and prioritise vulnerabilities using severity ratings, business impact, and threat intelligence Remediation & Coordination Collaborate with Service Operations, Cloud, and Infrastructure teams to ensure timely remediation within agreed SLAs Track remediation efforts and report progress to key stakeholders and leadership Maintain processes for vulnerability exceptions and risk acceptance SOC Integration & Threat Correlation Work closely with SOC analysts and threat intelligence teams to align vulnerabilities with emerging threats and exploitation trends Support incident response efforts by identifying potential weaknesses during investigations and post-incident reviews Reporting & Metrics Produce clear, actionable vulnerability reports and dashboards for both technical and non-technical audiences Provide regular metrics and KPIs to measure the effectiveness of the vulnerability management program Policy & Process Development Develop and maintain vulnerability management policies, procedures, and operational standards Contribute to security architecture reviews and hardening documentation Required Qualifications 3+ years of experience in cybersecurity, with at least 2 years focused on vulnerability management Experience working in or alongside a Security Operations Centre (SOC) Proficiency with vulnerability scanning tools and management frameworks Familiarity with standards such as CVSS, NIST, and MITRE ATT&CK Solid understanding of operating systems (Windows, Linux), network infrastructure, and cloud platforms (AWS, Azure, GCP) Experience with SIEM, EDR, and asset inventory tools Preferred Certifications Bachelor's degree in Computer Science, Information Security, or a related field (or equivalent experience) Industry certifications such as CISSP, CISM, GIAC GCIH, OSCP, or equivalent Vendor-specific certifications (e.g., Tenable Certified Specialist, QualysGuard Certified Specialist) Key Skills Strong organisational and attention to detail skills Excellent communication abilities across technical and non-technical teams Ability to work independently as well as collaboratively in a fast-paced environment Strong analytical and problem-solving mindset Working Environment Primarily onsite at our Stoke-on-Trent office, with hybrid working arrangements available (to be discussed during interview) Flexibility for after-hours or on-call support when required Opportunities for continuous learning, certifications, and career development LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

Permanent

Job Vacancy
Lead Digital Practice Support Manager

DWP Digital
Published on

£55,557
The Humbers, England, United Kingdom

DWP. Digital with Purpose. We are looking someone who can lead coordination, communication, and capability-building efforts across our digital communities as a Lead Digital Practice Support Manager. Our Practice Support Managers champion digital culture and community in DWP. We help our Communities of Practice be at their best, most connected, skilled and engaged. From making sure our apprentices flourish, to arranging community events, building skills training to supporting recruitment and lots more, they have a crucial role in defining what it is like to work in DWP. DWP is the UK's largest government department. Our digital teams are transforming the way we help people into work, and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. You and your role As a Lead Digital Practice Support Manager at DWP Digital, you'll drive the development and delivery of strategic community engagement and capability-building plans within our Business Services Practice. You'll work closely with senior leaders, including Heads of Practice and Heads of Role, to coordinate recruitment, learning opportunities, and events that support over 1800 engineers. Your role involves leading a team, managing communications, and creating engaging content to strengthen community identity and collaboration. You'll also oversee the delivery of complex communication plans, resolve escalations, and implement performance metrics to improve practice maturity. By sharing best practices and building strong relationships across departments, you'll help shape a consistent and effective support framework for the wider digital community. What skills, knowledge and experience will you need? How will this be assessed? The application process for these roles includes both a technical statement and a personal statement. This is your opportunity to showcase clear examples and evidence of how you meet the following: Technical statement: Impact - Your experience of introducing, promoting and encouraging new ideas (complementing and supporting organisational objectives) that engage and enliven a large and diverse community (ie - 1000+ people) leading to discernible improvements in engagement. An initial sift will be conducted using the technical statement. Candidates who pass the initial sift will be progressed to a full sift. Personal Statement: Has significant demonstrable experience of introducing different methods for communication which have made the most of digital resources whilst getting value for money and monitoring the effectiveness of own and team communications, taking action to improve where necessary. Can demonstrate excellent written and verbal communication skills, setting and embedding standards for communication and providing overall editorial control to ensure appropriate content, messaging, tone and consistency in all communication. Extensive experience and proven track record of identifying evaluation criteria to analyse the effectiveness of communication against objectives and subsequently using data analysis and excellent presentational skills to confidently present the findings in a compelling and engaging format. Influential, with demonstrable experience of working across boundaries to successfully deliver large-scale events both virtual and in-person, realising value for money whilst meeting the diverse and complex needs of the target audience. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and sometime collaborating face to face in a hub. Pay: We offer pay of £55,557. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £16,094 per year. Holidays: A generous leave package starting at 25 days and rising to 30 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100) Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. CLICK APPLY for more information and to start your application.

Permanent

Job Vacancy
Lead Digital Practice Support Manager

DWP Digital
Published on

£55,557
The Humbers, England, United Kingdom

DWP. Digital with Purpose. We are looking someone who can lead coordination, communication, and capability-building efforts across our digital communities as a Lead Digital Practice Support Manager. Our Practice Support Managers champion digital culture and community in DWP. We help our Communities of Practice be at their best, most connected, skilled and engaged. From making sure our apprentices flourish, to arranging community events, building skills training to supporting recruitment and lots more, they have a crucial role in defining what it is like to work in DWP. DWP is the UK's largest government department. Our digital teams are transforming the way we help people into work, and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. You and your role As a Lead Digital Practice Support Manager at DWP Digital, you'll drive the development and delivery of strategic community engagement and capability-building plans within our Business Services Practice. You'll work closely with senior leaders, including Heads of Practice and Heads of Role, to coordinate recruitment, learning opportunities, and events that support over 1800 engineers. Your role involves leading a team, managing communications, and creating engaging content to strengthen community identity and collaboration. You'll also oversee the delivery of complex communication plans, resolve escalations, and implement performance metrics to improve practice maturity. By sharing best practices and building strong relationships across departments, you'll help shape a consistent and effective support framework for the wider digital community. What skills, knowledge and experience will you need? How will this be assessed? The application process for these roles includes both a technical statement and a personal statement. This is your opportunity to showcase clear examples and evidence of how you meet the following: Technical statement: Impact - Your experience of introducing, promoting and encouraging new ideas (complementing and supporting organisational objectives) that engage and enliven a large and diverse community (ie - 1000+ people) leading to discernible improvements in engagement. An initial sift will be conducted using the technical statement. Candidates who pass the initial sift will be progressed to a full sift. Personal Statement: Has significant demonstrable experience of introducing different methods for communication which have made the most of digital resources whilst getting value for money and monitoring the effectiveness of own and team communications, taking action to improve where necessary. Can demonstrate excellent written and verbal communication skills, setting and embedding standards for communication and providing overall editorial control to ensure appropriate content, messaging, tone and consistency in all communication. Extensive experience and proven track record of identifying evaluation criteria to analyse the effectiveness of communication against objectives and subsequently using data analysis and excellent presentational skills to confidently present the findings in a compelling and engaging format. Influential, with demonstrable experience of working across boundaries to successfully deliver large-scale events both virtual and in-person, realising value for money whilst meeting the diverse and complex needs of the target audience. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and sometime collaborating face to face in a hub. Pay: We offer pay of £55,557. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £16,094 per year. Holidays: A generous leave package starting at 25 days and rising to 30 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100) Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. CLICK APPLY for more information and to start your application.

Permanent

Job Vacancy
Lead Digital Practice Support Manager

DWP Digital
Published on

£55,557
United Kingdom

DWP. Digital with Purpose. We are looking someone who can lead coordination, communication, and capability-building efforts across our digital communities as a Lead Digital Practice Support Manager. Our Practice Support Managers champion digital culture and community in DWP. We help our Communities of Practice be at their best, most connected, skilled and engaged. From making sure our apprentices flourish, to arranging community events, building skills training to supporting recruitment and lots more, they have a crucial role in defining what it is like to work in DWP. DWP is the UK's largest government department. Our digital teams are transforming the way we help people into work, and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. You and your role As a Lead Digital Practice Support Manager at DWP Digital, you'll drive the development and delivery of strategic community engagement and capability-building plans within our Business Services Practice. You'll work closely with senior leaders, including Heads of Practice and Heads of Role, to coordinate recruitment, learning opportunities, and events that support over 1800 engineers. Your role involves leading a team, managing communications, and creating engaging content to strengthen community identity and collaboration. You'll also oversee the delivery of complex communication plans, resolve escalations, and implement performance metrics to improve practice maturity. By sharing best practices and building strong relationships across departments, you'll help shape a consistent and effective support framework for the wider digital community. What skills, knowledge and experience will you need? How will this be assessed? The application process for these roles includes both a technical statement and a personal statement. This is your opportunity to showcase clear examples and evidence of how you meet the following: Technical statement: Impact - Your experience of introducing, promoting and encouraging new ideas (complementing and supporting organisational objectives) that engage and enliven a large and diverse community (ie - 1000+ people) leading to discernible improvements in engagement. An initial sift will be conducted using the technical statement. Candidates who pass the initial sift will be progressed to a full sift. Personal Statement: Has significant demonstrable experience of introducing different methods for communication which have made the most of digital resources whilst getting value for money and monitoring the effectiveness of own and team communications, taking action to improve where necessary. Can demonstrate excellent written and verbal communication skills, setting and embedding standards for communication and providing overall editorial control to ensure appropriate content, messaging, tone and consistency in all communication. Extensive experience and proven track record of identifying evaluation criteria to analyse the effectiveness of communication against objectives and subsequently using data analysis and excellent presentational skills to confidently present the findings in a compelling and engaging format. Influential, with demonstrable experience of working across boundaries to successfully deliver large-scale events both virtual and in-person, realising value for money whilst meeting the diverse and complex needs of the target audience. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and sometime collaborating face to face in a hub. Pay: We offer pay of £55,557. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £16,094 per year. Holidays: A generous leave package starting at 25 days and rising to 30 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100) Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. CLICK APPLY for more information and to start your application.

Permanent

Job Vacancy
Lead Digital Practice Support Manager

DWP Digital
Published on

£55,557
Birmingham, United Kingdom

DWP. Digital with Purpose. We are looking someone who can lead coordination, communication, and capability-building efforts across our digital communities as a Lead Digital Practice Support Manager. Our Practice Support Managers champion digital culture and community in DWP. We help our Communities of Practice be at their best, most connected, skilled and engaged. From making sure our apprentices flourish, to arranging community events, building skills training to supporting recruitment and lots more, they have a crucial role in defining what it is like to work in DWP. DWP is the UK's largest government department. Our digital teams are transforming the way we help people into work, and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. You and your role As a Lead Digital Practice Support Manager at DWP Digital, you'll drive the development and delivery of strategic community engagement and capability-building plans within our Business Services Practice. You'll work closely with senior leaders, including Heads of Practice and Heads of Role, to coordinate recruitment, learning opportunities, and events that support over 1800 engineers. Your role involves leading a team, managing communications, and creating engaging content to strengthen community identity and collaboration. You'll also oversee the delivery of complex communication plans, resolve escalations, and implement performance metrics to improve practice maturity. By sharing best practices and building strong relationships across departments, you'll help shape a consistent and effective support framework for the wider digital community. What skills, knowledge and experience will you need? How will this be assessed? The application process for these roles includes both a technical statement and a personal statement. This is your opportunity to showcase clear examples and evidence of how you meet the following: Technical statement: Impact - Your experience of introducing, promoting and encouraging new ideas (complementing and supporting organisational objectives) that engage and enliven a large and diverse community (ie - 1000+ people) leading to discernible improvements in engagement. An initial sift will be conducted using the technical statement. Candidates who pass the initial sift will be progressed to a full sift. Personal Statement: Has significant demonstrable experience of introducing different methods for communication which have made the most of digital resources whilst getting value for money and monitoring the effectiveness of own and team communications, taking action to improve where necessary. Can demonstrate excellent written and verbal communication skills, setting and embedding standards for communication and providing overall editorial control to ensure appropriate content, messaging, tone and consistency in all communication. Extensive experience and proven track record of identifying evaluation criteria to analyse the effectiveness of communication against objectives and subsequently using data analysis and excellent presentational skills to confidently present the findings in a compelling and engaging format. Influential, with demonstrable experience of working across boundaries to successfully deliver large-scale events both virtual and in-person, realising value for money whilst meeting the diverse and complex needs of the target audience. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and sometime collaborating face to face in a hub. Pay: We offer pay of £55,557. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £16,094 per year. Holidays: A generous leave package starting at 25 days and rising to 30 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100) Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. CLICK APPLY for more information and to start your application.

Fixed term

Job Vacancy
2nd Line 24/7 WAN Network Support Engineer

LA International Computer Consultants Ltd
Published on

6 months
Metropolitan Borough of Solihull, United Kingdom

2nd Line 24/7 WAN Network Support Engineer Start Date: ASAP Duration: 6 months (extensions expected) IR35: Inside Rate: £300/day (negotiable) Location: Solihull Clearance Required: SC or Eligible for SC (Sole UK Nationals only) Working Pattern: Shift working: 12-hour shifts, 4 days on, 4 days off, and then 4 nights, and 4 off. On call 1 week in 3 Brief Overview of role / project: * We are seeking a 2nd Line WAN Network Engineer to support and configure SRX series routers as part of our BAU operations, ensuring the global delivery of secure network services. * If you're an experienced 2nd line network engineer, join our skilled team to manage and maintain our Customer Network WAN estate. * Your daily responsibilities will involve a combination of technical network support, handling escalations, and working on project implementations. You will also provide guidance and support to 1st line engineers while collaborating closely with 3rd line engineers to share knowledge and enhance the 2nd line team's skills. Mandatory Skills: We are looking for a capable engineer with expertise in configuring and troubleshooting Juniper network devices. The ideal candidate will possess in-depth knowledge of configuring key network components: * Juniper SRX platform * BGP * IPSEC * MPLS * PKI Highly Desirable Skills: * Juniper SRX Platform: The ideal candidate will possess knowledge and hands-on experience with various SRX and MX platforms, along with strong CLI expertise. * Routing and Switching: A solid understanding of routing and switching protocols is essential. * BGP: In-depth knowledge of BGP, including policy-based routing, attribute manipulation, load-balancing techniques, and advanced troubleshooting skills, is required. * IPsec VPN and MPLS: Proficiency in troubleshooting IPsec VPNs and MPLS networks is a must. * PKI: The candidate should have a good understanding of PKI infrastructure and experience with certificate-based VPN authentication. APPLY NOW to avoid disappointment LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

Fixed term

Job Vacancy
2nd Line 24/7 WAN Network Support Engineer

LA International Computer Consultants Ltd
Published on

6 months
Birmingham, United Kingdom

Target End Date: 31/01/2026 Recruitment Type (Contractor or Temp): Contractor Rate: £300 Location of role: Birmingham Location requirement: Fully on site Clearance Required: SC or eligible (Sole British nationals due to the nature of the project) Working Pattern (Mon-Fri, Shifts, on-call): 4 days (12hr shifts - 7am - 7pm), 4 days off 4 nights (12hr shifts - 7pm - 7am) 4 nights off. Repeat days and nights. Job Description 2nd Line 24/7 WAN Network Support Engineer Brief overview on the role/project: We are seeking a 2nd Line WAN Network Engineer to support, manage and configure SRX series routers as part of our 24/7 BAU operations team, ensuring the global delivery of secure network services. If you're an experienced 2nd line network engineer, join our skilled team in Birmingham to manage and maintain our Customer Network WAN estate. Your daily responsibilities will involve a combination of technical network support, handling escalations, and working on project implementations. You will also provide guidance and support to 1st line engineers while collaborating closely with 3rd line engineers to share knowledge and enhance the 2nd line team's skills. Mandatory skills: We are looking for a capable engineer with expertise in configuring and troubleshooting Juniper network devices. The ideal candidate will possess good knowledge of configuring key network components. BGP IPSEC MPLS Juniper SRX Platform: The ideal candidate will possess knowledge and hands-on experience with various SRX and MX platforms, along with strong CLI expertise. Routing and Switching: A solid understanding of routing and switching protocols is essential. BGP: In-depth knowledge of BGP, including policy-based routing, attribute manipulation, load-balancing techniques, and advanced troubleshooting skills, is required. IPsec VPN and MPLS: Proficiency in troubleshooting IPsec VPNs and MPLS networks is a must. PKI: The candidate should have a good understanding of PKI infrastructure and experience with certificate-based VPN authentication. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

Permanent

Job Vacancy
Senior Prudential and Financial Risk Management Auditor

Starling Bank
Published on

London, United Kingdom

Description Hello, we're Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 4,000 people across our London, Southampton, Cardiff and Manchester offices. We're looking for a talented Prudential and Financial Risk Management Senior Auditor to join our growing Internal Audit team. You should be an experienced Prudential and Financial Risk Management Auditor, ideally with a background working in the banking or regulated financial services sector. You will be passionate about making a real impact to the Bank's controls and business processes because this is key to our mission. With limited supervision, you will be required to develop relationships with management and to plan and execute audits in Prudential and Financial Risk and other areas of Starling Bank. You will support and help Starling's senior management to protect the assets, reputation and sustainability of Starling as it continues on its growth path and delivers fantastic products and services. This position focuses on areas such as Prudential, Treasury and Finance (e.g. Regulatory Reporting) and Model Risk management. What you will be doing Contribute to audits over Prudential / Financial Risk, Model Risk management and remediation areas respectively, using the support of Starling's in-house team and co-source providers. Undertaking specialist regulatory reviews on areas such as ICAAP/ILAAP documentation, and ALM activities (e.g. IRRBB, Capital etc) and the Resolvability Assessment Framework Planning audits, documenting processes to be reviewed, identifying risks and the key actual controls in place to mitigate the identified risks, and attending meetings with internal/external stakeholders Document work papers to ensure consistency with audit methodology and quality standards, including formulation of logical and supportable conclusions Support the delivery of value-add and insightful audit reports, ensuring factual accuracy is agreed upon and managing stakeholder communications Draw and articulate well-formulated conclusions and pragmatic recommendations, as well as inspire and be an agent of positive change throughout Starling Build and maintain strong professional relationships at all levels Demonstrable influencing and negotiating skills, able to manage challenging conversations and also challenge in a constructive manner to support sustainable growth and ensure appropriate outcomes for our customers Liaise with Prudential and Financial Risk management in tracking progress in addressing audit recommendations and confirming their closure Develop and maintain broad regulatory knowledge and experience. Stay abreast of business/industry changes and their effect on the team's audit plan, audit methodology and risk assessments Contributes proactively to achieving Internal Audit's performance objectives and works effectively as part of a team

Permanent

Job Vacancy
EU IT Solution Manager

Nexus Jobs Limited
Published on

£55k-60k
London, United Kingdom

EU IT Solution Manager To be part of the IT Leadership Team and working closely with the European IT Director in supporting the transformation of the IT department to deliver quality IT services and associated support to our businesses across Europe. Accountable for the strategy, design, and deployment of technology solutions for IT systems and services across all Company European businesses to ensure they are simplified, standardised, reliable, and cost effective. Ensure that the Capacity and Availability of the IT systems and services can support core business functionality as and when it is required. Provide specialist 3rd line support when required. Define, measure and record service KPIs that will identify areas for development and deliver continuous improvement of IT services, processes, and support. Facilitate the education and development of 1st and 2nd line support teams. This role will enjoy hybrid working, splitting time between home and the IT Support Office, with occasional travel to the London office and other schools / business locations. Support the design, build and deployment of core IT systems and services: o Platforms – Physical hosts, virtual hosts (ESXi), Storage & Databases, SAAS Solutions, Monitoring, & backups. Networks – WAN, LAN, VPN, Wi-Fi, Firewalls, & Filtering. Cyber Security – Protection, Education, Audit, Disaster Recovery, & Business Continuity. • Review, develop and enhance the continued delivery of 1st class student learning through IT. • Identify and design solutions to enhance operations and solve business problems. • Support IT Teams in all activities that lead to the successful implementation of new solutions. • Direct the maintenance, monitoring and backup/restore of the European IT Services. • Facilitate the provision of 3rd line support to Europe IT Services, escalating to Group IT as required. • Manage major service incidents and problems through to resolution as directed. • ITIL process owner for Capacity and Performance; Availability; IT Service Continuity. • Provide technical escalation support and/or assist to IT colleagues in troubleshooting faults. • Support, guide and/or manage IT projects as directed by the European IT Director. • Audit and review the technical integrity of core systems and services. • Review operating efficiencies to facilitate and accommodate business growth. • Define, document and disseminate IT procedures, and standards. • Manage and maintain a knowledge base for core systems and services. • Any other reasonably requested duties. Excellent interpersonal skills including communicating effectively and professionally with people at all levels of the organisation. • Strong technical leadership ability and team spirit with a can-do attitude. • Self-motivation, effective time management and the ability to work unsupervised. • Must be able to use initiative and work under pressure, consistently employing a customer centric approach. • Able to demonstrate excellent analytical skills, problem solving, creative thinking and decision-making to design solutions and resolve issues. • Flexibility to work in various locations when required. IT Support environment (3rd line support) ITSM tools and methodology ITIL practice and methodology IT Project Delivery IT Architecture Must be degree educated with an ITIL Foundation. Salary for this position will be up to £60K. The position will be hybrid/remote with meetings in Central London. Please dos end your CV to us in Word format along with your salary and notice period.

Contractor

Contractor job
Senior Liferay DXP Software Developer - Reading

Nexus Jobs Limited
Published on

£300-500
Reading, England, United Kingdom

Senior Liferay DXP Software Developer We urgently require a Senior Liferay DXP Software Developer with at least 3 to 5 years expertise of working Liferay and Java. The project involves a Liferay DXP Upgrade. You will be involved in the technical discussions to how best to change current hooks in 6.2 in a way that can easily be migrated to Liferay DXP. There will also be some technical consultancy required to define strategy and approach for content migration and content structure. The following are some elements of what will be required: script to migrate snippet portlet preferences to Liferay Content template to display the migrated content via Liferay content portlet automatic replacement of the existing snippet portlet with a Liferay content portlet displaying appropriate content. Additionally part of the project will contain department knowledge transfer and training on best practise use of Liferay DXP to include: Deployment workstation/developer environment setup dependency management continuous integration This is a 6 month contract assignment. Will be based in Reading. Please send your CV to us in Word format along daily rate and availability.

Permanent

Job Vacancy
Lead Dynamics Developer - IPO - G7

Government Digital & Data
Published on
Scrum

£64k-76k
Newport, Wales, United Kingdom

Main duties consist of but are not limited to: Be responsible for the team’s design, coding, testing and documentation of large, complex or mission critical applications in a cloud first environment using Dynamics and Power Apps in MS Azure Work alongside the Head of Development and Digital Engineering to support staff, provide guidance and facilitate issue resolution on a day-to-day basis Day-to-day line management activities such as 1-2-1s and development of IDPs Support in the recruitment of permanent and contract technical specialists for the delivery teams Configuration and customisation of Dataverse / Dynamics entities and forms Development of PowerApps integrations with other Azure components such as Logic Apps, Azure Service Bus and Azure Functions Supporting upgrades and maintenance of the PowerApps platform Identify and manage problems, incidents, risks and issues Build automated tests to support our continuous deployment environments Implement APIs for purposes such as integration, performance optimisation, security and scalability Understanding yourself to be a leader (and the impact of your behaviour on others in a project team focused on results) Work alongside the Head of Digital Engineering to support staff, provide guidance and facilitate issue resolution on a day to day basis

Permanent

Job Vacancy
Lead Business Architect - NCA - G7

Government Digital & Data
Published on
Design

£67k-68k
England, United Kingdom

The Enterprise Design Authority for Business (EDA-B) provides strategic, architectural and design expertise and direction for the National Crime Agency. EDA-B works with all areas of the NCA to make sure initiatives are aligned to strategies, mission priorities and relevant Operating Models as appropriate. This role sits within the EDA-B team, which works across the Agency to develop and establish mechanisms for aligning the enterprise, technological solutions and technology architectures to the NCA's strategic direction. The role will work closely with Digital, Data and Technology (DDaT) through the Architecture Community of Practice that aligns all architecture domains across the Agency. DDaT are at the heart of everything we do within the NCA, enabling the Agency to lead the UK s fight against serious and organised crime (SOC). The pace of change within the digital and tech world means we need to be agile and innovative in how we respond to threats while exploiting the opportunities this presents. We are responsible for defining and delivering our data and technology strategy, policy and architecture, building and sustaining resilient services which are critical to our mission success. We work closely with our operational teams to help them do their job in the most effective and efficient way, understanding their challenges and combining this with emerging technologies/techniques to obtain and exploit data in innovative ways to ensure we stay ahead of the criminals who are committing some of most serious crimes and inflicting harm to our society. Are you ready to join the team? Duties and Responsibilities Support the Head of EDA-B to lead the Business Architecture and Design activities that support NCA strategy and delivery of the Transformation Programme and related projects. Provide specialist business architecture expertise to the Chief Architect, other members of the architecture team, and the wider NCA, leading on working with business directorates across the Agency. Support the development and maintenance of, and adherence to, the NCA’s Business and Enterprise Architecture to facilitate delivery strategies, operating models and programmes. Build the enterprise business capabilities model, working with the team to help define and maintain enterprise wide business standards, practices and design patterns, ensuring these align with the enterprise architectural plan, HMG strategies, policies, standards and industry good practice. Create and maintain a roadmap for business strategy for operational needs and ensure these align with strategic direction. Build artefacts such as business capability maps and value streams to help bridge the gap between strategy and execution. Establish and embed standards for business quality and its measurement. Act as a key stakeholder in the NCA’s approach to the assurance of programme and project design and delivery. Collaborate with the EDA team on design assurance, standards, practices and making recommendations to design authorities as needed. Lead workshops and similar consultations with users and others to identify business needs. Support the delivery of the NCA’s portfolio through business-led design. Provide business architecture and design leadership, architectural and design assurance and delivery advice. Look across the Agency and externally to identify and learn from business information architecture developments and trends.

Permanent

Job Vacancy
Senior Data Architect - MoD - G7

Government Digital & Data
Published on
Architecture

£59k-78k
England, United Kingdom

Defence Digital are seeking a creative individual to advance their career in Data & Information Management and help the MoD integrate data-driven changes. You will join the Chief Data Office, Enterprise Data & Information Architecture Team. The team ensures the adoption of data standards and best practices, supporting data architects across the Ministry of Defence. Reporting to the Head of Enterprise Data Architect, you will build our data architecture capability, drive coherence, and reduce inefficiencies. You will also implement best practices and governance, liaising with senior architects and non-technical subject matter experts We champion the development of coherent data architecture strategies across the nineteen different Defence organisations to ensure that Defence’s data landscape is more than just the sum of its parts, minimising the time-to-data-value for data users and reducing the burden on data producers. Responsibilities 1. Delivering the data architecture function across the Ministry of Defence: Liaising with business areas’ data architecture leads, Data SMEs and supporting them to produce local data architecture strategies, create/update policies and designs & delivery plans Provide supporting to data architects in enhancing their technical data skills Working with data architects to continually refine data architecture activities and processes Create or Review Conceptual and Logical Data Models to ensure that these models are comprehensive and align with the overall data strategy. They should accurately represent the data requirements and relationships within the organisation. Contribute to Creating an Enterprise Data Model for MoD by integrating various data models into a cohesive enterprise-wide model. It should support data consistency, quality, and governance across the organisation. 2.Acting as a key data architecture governance stakeholder Supporting data architecture leads to bring their outputs for review and sign-off at the Data Architectural Reference Authority or Technical Design Authority Acting as critical friend to lead data architects of different business functions and informally supporting their data & information architectural design work For more information on the Data Architect role please see the Government Digital and Data Framework;

Frequently asked questions about working as a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

What is the role of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User Support is a technician who handles incidents reported by users. It can be any difficulty that users encounter. They must find the flaws and propose adequate solutions to resolve the problems encountered. In other words, User Support comes to the rescue of users to troubleshoot their issues.

How much does a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) charge

The daily rate of a User Support depends on the level of responsibility and industry sector, but on average, it is 270 euros. The average salary of a user support will be £30K per year on average.

What is the definition of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

The User Support position is one of the entry points for novice IT technicians. User Support provides technical assistance to users as its name indicates. First, they search for the source of the problem, failure, errors, bug... To do this, they can connect directly to the user's workstation to fix the issue. Then, they will quickly establish a diagnosis of the anomalies. The user assistant may also be required to intervene remotely to resolve the issue in question, whether by phone, email, or another communication medium. Regardless of the failure, User Support must quickly find ways to solve any type of problem: network, Internet, computer that won't start, connection issues, etc. These are examples of failures that often occur.

What type of mission can a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) handle

The missions of a User Support are numerous. Here are some of the main ones to know: • Receive user requests (problem, breakdown, etc.) • Record reported anomalies (malfunctions, incidents...) • Process requests received following incidents • Ensure follow-up of problem handling (reminders, analysis, consolidation...)

What are the main skills of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

Taking a User Support position is not an easy task. There are many functions that this expert must perform. Here are the main skills required for anyone who wishes to become a User Support specialist. • Master MS SQL Server databases • Have good technical knowledge (operating systems such as Linux, Mac, Windows... as well as LAN/WAN network protocols, TCP/IP, http, proxy...) • Have good administration skills in software solutions like EDM or ERP

What is the ideal profile for a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User Support is a key position within the firm. It ensures the proper functioning of user equipment. To occupy this position, here are some qualities that a user assistant must have. • Good communicator • Teaching skills • Autonomy • Versatility • Good listening skills • Responsiveness
183 results

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Contractor Permanent

Location
1

United Kingdom

Remote type

Hybrid Remote On-site

Rate minimum.

£150 £1300 and more

Salary minimum

£20k £250k

Experience

0-2 years experience 3 to 5 years experience 6 to 10 years experience +10 years experience

Date posted

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