Find your next tech and IT Job or contract User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User support is responsible for providing technical assistance to employees within a company. They also supervise their use of various computer and telephone equipment while taking into account the condition of materials. Their work also consists of carrying out maintenance and installation of computer systems within a company or business. They advise and provide assistance to users by training them in the use of software tools at their disposal. A user support intervenes first in case of malfunctions or incidents on the devices used by directly eradicating the malfunction or redirecting the user to better assistance. Moreover, they propose IT solutions to users in difficult situations with their electronic equipment.

Your search returns 179 results.
Permanent

Job Vacancy
Digital Engineer

Rise Technical Recruitment Ltd
Published on

£40k-55k
United Kingdom
Digital Planner (4D) Chester (hybrid working, 2 days per week in the office) £40,000 to £55,000 DOE + Pension + Private Healthcare Are you a digitally focused construction planner or BIM professional looking to develop your career within a specialist consultancy delivering advanced digital solutions across the UK's most complex infrastructure programmes? This is an excellent opportunity to join an award-winning digital transformation business that supports major utilities, defence and energy projects by improving how programmes are planned, visualised and delivered. The business works at the intersection of construction, data and technology, helping clients adopt modern digital tooling to drive better decision-making and project outcomes across large, regulated environments. In this role, you will work as part of a multidisciplinary digital delivery team, integrating live construction programmes with BIM models to produce high-quality 4D outputs. You will support project teams and stakeholders with clear visualisations that communicate sequencing, methodology and progress, from tender stage through to live delivery. This role would suit someone from a digital engineer, BIM coordinator or digital planning background who is keen to strengthen their 4D planning capability within a consultancy known for innovation, technical excellence and professional development. Due to the nature of the projects, security clearance will be required, and regular client site engagement may be necessary. The Role: Develop, manage and update 4D models to support planning and delivery Integrate project schedules with BIM models using industry-standard tools Produce 4D simulations for tendering, stakeholder engagement and delivery Collaborate with planners, engineers and digital teams to validate sequencing Support continuous improvement of digital construction processes The Person: Background in construction planning, BIM or digital project delivery Experience using Synchro, Navisworks or similar 4D software Strong understanding of BIM processes and construction methodology Experience with Primavera P6, MS Project or equivalent Comfortable working across multidisciplinary teams and client environments Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
Permanent

Job Vacancy
Lead Software Engineer

Rise Technical Recruitment Ltd
Published on

£75k-85k
SO50 7DJ, Eastleigh, England, United Kingdom
Lead Software Engineer £75,000 to £85,000 + Private Healthcare + Enhanced Pension Winchester (Hybrid, 4 days per week in the office) Are you a senior software engineer looking to take end to end ownership of a complex, real-time distributed platform that integrates directly with mission-critical hardware used in security and critical infrastructure environments? This is a principal-level technical role within a specialist engineering business developing a real-world platform that ingests, processes and surfaces live telemetry from radiation detection systems deployed in highly sensitive locations. The software underpins real-time monitoring, alerting and operational decision-making, where performance, reliability and security are non-negotiable. You will lead the technical direction of a TypeScript-based microservices platform, remaining hands-on across backend services while also owning a large Angular enterprise application used by customers in the field. Working closely with a capable onshore team and an established offshore function, you will shape architecture, standards and delivery across the full software lifecycle. This role suits an experienced engineer who enjoys deep technical ownership, architectural responsibility and building systems that have genuine real-world impact. The Role: *Technical ownership of a TypeScript-based, microservices backend platform running in Linux environments *Leading development of a large Angular front-end used for real-time dashboards, monitoring and alerting *Designing and optimising data models across PostgreSQL, MongoDB, Elasticsearch and Redis *Owning CI/CD pipelines and infrastructure delivered across on-prem, cloud and hybrid deployments using Kubernetes, Helm, Terraform and Ansible *Leading and mentoring onshore and offshore engineers while setting technical standards The Person *Strong experience building and owning distributed, microservices-based systems *Commercial experience with TypeScript on the backend and Angular on the front-end *Proven background working with multiple database technologies in performance-critical systems *Comfortable operating in Linux-heavy, security-constrained or regulated environments *Strong DevSecOps mindset with CI/CD and infrastructure-as-code exposure *Confident influencing technical direction within senior engineering teams Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
Permanent

Job Vacancy
IT Service Desk Administrator

Rise Technical Recruitment Ltd
Published on

£28k-32k
Midsomer Norton, United Kingdom
IT Service Desk Administrator £28'000 - £32'000 + Progression + Holiday + Travel + Pension + Training Chewton Mendip - Hybrid Are you looking to join a close-knit MSP that offers progression both technically and up through the business? Fantastic opportunity for an experienced individual looking for a stable platform to fine tune your infrastructure experience whilst working in a friendly and supportive company! Established for over 25 years, our client is a close-knit managed service provider that specialises in offering support, solutions and services to businesses across the UK. Known locally for a great place to work, this is a small and steady business that offers a fantastic exposure to new technologies whilst working in a supportive and varied environment. You will be responsible for providing 1st line but with some exposure to 2 line work to a range of businesses. Other administrative tasks may include, quoting, invoicing, etc. You will split working remotely at their office near bath. You will be working on Office365, Active Directory, freshworks, etc. Great role for an experienced individual from a service desk or IT support position who wants to gain valuable hands on experience within an MSP environment. This company will give you valuable training which will help you progress. The role: *On and off-site IT support * IT Service Desk Administrator *1st and 2nd line Support * Active Directory / Office 365 / Microsoft desktop environment *Working within different environments and industries The person: *IT Support or Service Desk experience *Windows Experience (Office, Desktop, server) * Active Directory / Office 365 / Microsoft desktops Reference Number:BBBH275029 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
Contractor

Contractor job
Cyber Security GRC Business Analyst (servicenow)

Groupe Aptenia
Published on
Governance, risk and compliance (GRC)
ServiceNow

12 months
€400-700
Brussels, Brussels-Capital, Belgium
Your Role: · Translate GRC process needs into ServiceNow IRM delivery: gather requirements with process owners and end users, structure them into epics/user stories, and ensure they can be implemented in a maintainable way in ServiceNow IRM. · Cover multiple IRM modules, with focus on the operational processes and user journeys across Risk Management, Compliance / Internal Control, Audit Management. · Cover TPRM-related use cases (vendor/engagement data, questionnaires, roles/personas, operational workflows) and ensure alignment with the broader IRM setup and governance model. · User-driven approach: optimize workflows for end users (clarity, minimal clicks, consistent forms/workspaces, meaningful notifications), and continuously improve usability based on feedback. · Pragmatic configuration-first mindset: prioritize out-of-the-box and configuration-driven capabilities and avoid complex customizations or heavy to maintain configurations unless there is a clear business case and long-term maintainability justification. · Write strong user stories and acceptance criteria: ensure each story is testable, traceable to a business need, and ready for implementation by the development team (including functional specs when needed). · Execute small changes independently in the platform, such as: simple form/list adaptations, field behavior, minor workflow adjustments, notifications, basic reporting/dashboard tuning, and controlled update sets; while larger changes are handled by the development team (with the BA providing clarified functional intent and supporting testing). · Support UAT and quality: define test scenarios, coordinate UAT with stakeholders, validate delivered changes vs acceptance criteria, and ensure smooth adoption. · Contribute to sustainable data/reporting needs: ensure that the solution remains reportable and scalable (consistent object relationships, clean data capture, reusable reporting approach). · Support TPRM-related use cases (vendor/engagement data, questionnaires, roles/personas, operational workflows) and ensure alignment with the broader IRM setup and governance model.
Permanent

Job Vacancy
Digital IC Design Engineer

Rise Technical Recruitment Ltd
Published on

£70k-90k
United Kingdom
Digital IC Design Engineer London, Hybrid Working (2 Days Per Week On Site Near Fenchurch Street Station) £70,000 - £90,000 + Benefits Excellent opportunity for a Frontend Digital Design Engineer to join a specialist semiconductor company working on innovative memory technology and advanced chip development. This company are building exciting next-generation semiconductor solutions in a highly technical market. They offer a modern working environment, strong technical leadership, and the chance to contribute to genuinely innovative products. In this role you will focus on frontend digital design, system-level development and verification activities across complex semiconductor products. You will work with multidisciplinary engineering teams from concept through to implementation. The ideal candidate will have strong experience in frontend digital design, RTL or system-level design, along with design verification experience. Candidates with IC design exposure and strong EDA tool knowledge will be well suited. This is a fantastic opportunity for an experienced digital engineer looking to work on complex designs, broaden their technical exposure, and join a growing specialist business. The Role: Frontend digital design for semiconductor products System-level architecture and RTL development Design verification, simulation and debugging Collaborate with analogue, layout and device teams Support product development through implementation stages The Person: Strong frontend digital design experience Experience with design verification methodologies and tools Familiar with EDA tool flows Synopsys experience highly desirable IC design experience beneficial Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
Permanent

Job Vacancy
SailPoint IAM Engineer

CGI
Published on

Widecombe-in-the-Moor, England, United Kingdom
At CGI, you’ll help organisations strengthen security, improve governance, and accelerate digital transformation through robust identity and access management solutions. As a SailPoint IAM Engineer, you will play a key role in delivering secure, scalable identity governance capabilities across complex hybrid environments, enabling clients to reduce risk, improve compliance, and enhance operational efficiency. Working alongside talented security, infrastructure, and application specialists, you’ll have the opportunity to influence strategic IAM initiatives, contribute innovative solutions, and take ownership of high-impact technical delivery while continuing to develop your expertise within a collaborative and supportive environment. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position.
Permanent

Job Vacancy
Frontend ASIC Design Engineer

Rise Technical Recruitment Ltd
Published on

£70k-90k
United Kingdom
Frontend ASIC Design Engineer London, Hybrid Working (2 Days Per Week On Site Near Fenchurch Street Station) £70,000 - £90,000 + Benefits Excellent opportunity for a Frontend Digital Design Engineer to join a specialist semiconductor company working on innovative memory technology and advanced chip development. This company are building exciting next-generation semiconductor solutions in a highly technical market. They offer a modern working environment, strong technical leadership, and the chance to contribute to genuinely innovative products. In this role you will focus on frontend digital design, system-level development and verification activities across complex semiconductor products. You will work with multidisciplinary engineering teams from concept through to implementation. The ideal candidate will have strong experience in frontend digital design, RTL or system-level design, along with design verification experience. Candidates with IC design exposure and strong EDA tool knowledge will be well suited. This is a fantastic opportunity for an experienced digital engineer looking to work on complex designs, broaden their technical exposure, and join a growing specialist business. The Role: Frontend digital design for semiconductor products System-level architecture and RTL development Design verification, simulation and debugging Collaborate with analogue, layout and device teams Support product development through implementation stages The Person: Strong frontend digital design experience Experience with design verification methodologies and tools Familiar with EDA tool flows Synopsys experience highly desirable IC design experience beneficial Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
Permanent

Job Vacancy
Dynamics 365 CE Developer (Power Platform & CRM)

CGI
Published on

United Kingdom
At CGI, we deliver secure, user-centred digital services that transform how organisations operate and serve their customers. As a Dynamics 365 CE Engineer, you will play a key role in designing, configuring and enhancing Microsoft-based solutions that drive measurable impact. Working within an Agile delivery squad, you will help shape scalable, accessible and high-performing services built on Dynamics 365 and the Power Platform. This is an opportunity to contribute to meaningful transformation programmes, collaborate with talented engineers and continuously improve how we deliver modern digital solutions, supported by a culture that values initiative, innovation and shared success. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go. This is a hybrid position with potentially 2 days a week working on site at one of the following CGI and client offices; Nottingham, Bristol, Swansea or Birmingham.
Permanent

Job Vacancy
MS Dynamics Functional Consultant

CGI
Published on

United Kingdom
At CGI, we help clients modernise critical public services through innovative, large-scale digital transformation programmes. As a Microsoft Dynamics 365 Functional Consultant, you’ll play an important role in assuring and optimising Dynamics 365 solutions that support essential client services used nationwide. You’ll work closely with stakeholders, delivery teams, and governance forums to ensure business processes, scheduling capabilities, and operational workflows are scalable, resilient, and aligned to evolving user needs. This is an opportunity to contribute to meaningful outcomes, influence strategic decisions, and grow your expertise within a collaborative environment that values innovation, accountability, and continuous development. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go. You will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position with potentially 2 days a week working on site at one of the following CGI and client offices; Nottingham, Bristol, or Birmingham.
Fixed term

Job Vacancy
Digital Content Producer - Department for Science, Innovation & Technology - HEO

Government Digital & Data
Published on
Adobe

24 months
£36k-43k
United Kingdom
DSIT is looking for a Digital Content Producer to create bold, engaging visuals that bring science and technology stories to life and show how they make a difference to people across the UK. About the role You’ll join the Digital Communications team and help shape the department’s visual identity across social media and digital campaigns. From standout graphics to motion content, you’ll create high-quality design that supports major government priorities and helps communicate complex ideas in a clear, creative and engaging way. This is a great opportunity for a designer with strong digital skills and a flair for visual storytelling to work on high-profile campaigns, influence creative direction, and produce content seen by a wide public audience. What you’ll be doing Creating eye-catching digital content for social media and campaigns Designing graphics and motion content that bring science and technology stories to life Helping shape and maintain DSIT’s visual identity and branding Working with stakeholders to deliver high-quality creative content Supporting cross-government campaigns with strong digital design Producing clear, engaging visuals for both specialist and public audiences Managing multiple projects and deadlines in a fast-paced environment Contributing to design best practice across the digital communications team
Permanent

Job Vacancy
Server Architect

Nexus Jobs Limited
Published on

£65k-80k
United Kingdom
Storage & Server Architect As an Storage & Server Architect you would be a key part of the Infrastructure unit and have overall responsibility to design, maintain and provide 2& 3 line support for all Storage & Systems hardware, Operating & Virtualisation Software, Open source and application integration. You would work towards providing a 24/7 support system. Ensure maximum availability of core systems and that performance monitoring is in place and appropriate system capacity planning is undertaken. You would also ensure that required DR and BCP provisions exist and are tested regularly. Maintenance of Infrastructure Provide storage & server hardware, virtualisation,services management, enable technical innovation that can create business value to assist with the company’s requirements and expectations. Lead large technology initiatives to build and maintain key elements of the company’s infrastructure and associated product portfolio, including but not limited to 24x7 data centre infrastructure management and evolution, remote access services and enterprise-scale database environments. Carry out annual technology and user audits. Manage the provision and maintenance of 3 party infrastructure to agreed SLA’s including hosting, personal computing support and networking at all major NGC locations. Manage all NGC owned servers, switches, firewalls and routers. Maintain appropriate licenses and subscriptions for computer hardware and software. IT Governance Manage system security, performance monitoring and alerting, ensure appropriate backups are in place and retained for all systems. Ensure a disaster recovery arrangement is maintained, as required in collaboration with the compliance team and operations are in place to ensure compliance during business continuity events. Work with Compliance Director in the development, adoption and enforcement of Information Security policies, procedures and standards. Work with the Network and Security Architect to ensure appropriate security, patching, maintain secure Internet connectivity & private network connection to/from our partners, customers and other Data & Financial Clearing House Work with Database and Development team for all compute, server and storage providing requirement & 24/7 availability. Complete annual reviews and internal audit of required ISO 27001, 9001 and 22301 standards. Competency Profile Extensive knowledge of data centre operations, , network engineering, datacentre applications, client/server computing and production operations support. Specific technologies of note include Microsoft Server & Linux Operating System. Experience with mid tier storage hardware & appliance is essential, more specifical experience with IBM Storage V37xx & V50xx series will be beneficial. Infrastructure applications, Networking, VMware, Firewall, Security and/or Enterprise-level SANs. Experience with Cloud Services & Provisioning (Experience of Oracle Cloud would be preferential) Ability to lead cross functional project teams in implementing projects of a complex nature. The Client has offices in Central London – although this position will mainly remote. The salary for this role will be circa £65K - £80K. Please do send your CV to us in Word format along with your salary and availability.
Permanent

Job Vacancy
Human Centered Design - Service Designer

CGI
Published on

United Kingdom
At CGI, we’re reimagining how digital public services are designed and delivered — putting people, insight and innovation at the heart of every experience. As a Senior Service Designer, you’ll play a key role in shaping user-centred, end-to-end services that meet real-world needs and deliver measurable value. Collaborating with multidisciplinary teams across research, design, and technology, you’ll help transform how organisations operate and make decisions. Here, your expertise will make a tangible difference, supported by a culture that values collaboration, creativity, and ownership — empowering you to shape the future of digital service design. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position and you will be expect to go to CGI offices/client site 2-3 days a week.
Permanent

Job Vacancy
Business Analyst, Media Technology

█ █ █ █ █ █ █
Published on
Cucumber
Gap Analysis

£50k-55k
London, England, United Kingdom

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Contractor job
Data Migration Analyst

Nexus Jobs Limited
Published on

£300-400
Milton Keynes, England, United Kingdom
Data Migration Analyst Our Client is looking to recruit a seasoned Data Migration Analyst with excellent Data Analyst skills - at least 3 to 5 years experience as a Data Analyst. Provide support to the data migration Lead in the data migration of legacy data into NetSuite edERP in accordance with the project plan Review the legacy data to identify data quality issues Review non-legacy data for data quality & resolve issues Liaison with the schools throughout the data preparation stages Perform data extractions from the legacy system into Excel Review the legacy data to identify data quality issues such as; o missing mandatory fields o data not coherent & correctly cross-referenced o data not valid i.e. formatted correctly, consistent with NetSuite requirements o potential functional shortfalls of NetSuite Co-ordinate with Users to resolve issues identified with the quality of the data. Co-ordinate with Users in the preparation of other data that are not in the legacy system that is required for NetSuite, such as; o email addresses o third party payers o fees, discounts & academic calendar o pricing master header & lines o NetSuite contracts Review non-legacy data for data quality & resolve issues with users, where necessary obtaining acceptance from the project team and/or the Business. To comply with safeguarding policies, procedures and code of conduct and demonstrate a personal commitment to safeguarding and student/colleague wellbeing. Ensure that any safeguarding concerns or incidents are reported appropriately in line with policy and engage in safeguarding training when required. Must have at least 3 to 5 years experience of data analysing and/or cleansing and at least 3+ years experience of systems implementation. Have experience of extraction & cleansing of legacy data. Being involved in at least 2 major Data migration projects. Should have strong Excel user skills along with data migration ETL methodology. Must have excellent interpersonal skills. English as primary language. " T-SQL " Excel VBA " Accounting ETL Methodology The Client is based in Milton Keynes various offices across the UK. The role will based remotely at present with the need to attend the office as and when required. The rate for this role will be circa £300 to £400 per day. The duration for this contract assignment will be 6 months. Please send your CV to us in Word format along with your daily rate and availability.
Permanent

Job Vacancy
Agentic AI Engineer

CGI
Published on

United Kingdom
At CGI, we are shaping the future of intelligent systems by transforming emerging AI capabilities into real-world solutions that deliver measurable value for our clients. As an Agentic AI Engineer, you will design and engineer autonomous, AI-powered systems that integrate Large Language Models into scalable, enterprise-grade architectures. Working alongside experienced architects, engineers and AI specialists, you will help organisations unlock the potential of agent-based technologies to solve complex challenges and drive innovation. This role offers the opportunity to build impactful AI solutions, contribute to evolving engineering practices and help define how agentic AI is delivered responsibly, securely and at scale across industries. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go. This is a hybrid position.
Permanent
Contractor

Job Vacancy
Senior Data Developer

█ █ █ █ █ █ █
Published on
Apache Kafka
BigQuery
CI/CD

Geology & Remote Sensing Block, Karnataka, India

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Frequently asked questions about working as a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

What is the role of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User Support is a technician who handles incidents reported by users. It can be any difficulty that users encounter. They must find the flaws and propose adequate solutions to resolve the problems encountered. In other words, User Support comes to the rescue of users to troubleshoot their issues.

How much does a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) charge

The daily rate of a User Support depends on the level of responsibility and industry sector, but on average, it is 270 euros. The average salary of a user support will be £30K per year on average.

What is the definition of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

The User Support position is one of the entry points for novice IT technicians. User Support provides technical assistance to users as its name indicates. First, they search for the source of the problem, failure, errors, bug... To do this, they can connect directly to the user's workstation to fix the issue. Then, they will quickly establish a diagnosis of the anomalies. The user assistant may also be required to intervene remotely to resolve the issue in question, whether by phone, email, or another communication medium. Regardless of the failure, User Support must quickly find ways to solve any type of problem: network, Internet, computer that won't start, connection issues, etc. These are examples of failures that often occur.

What type of mission can a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) handle

The missions of a User Support are numerous. Here are some of the main ones to know: • Receive user requests (problem, breakdown, etc.) • Record reported anomalies (malfunctions, incidents...) • Process requests received following incidents • Ensure follow-up of problem handling (reminders, analysis, consolidation...)

What are the main skills of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

Taking a User Support position is not an easy task. There are many functions that this expert must perform. Here are the main skills required for anyone who wishes to become a User Support specialist. • Master MS SQL Server databases • Have good technical knowledge (operating systems such as Linux, Mac, Windows... as well as LAN/WAN network protocols, TCP/IP, http, proxy...) • Have good administration skills in software solutions like EDM or ERP

What is the ideal profile for a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User Support is a key position within the firm. It ensures the proper functioning of user equipment. To occupy this position, here are some qualities that a user assistant must have. • Good communicator • Teaching skills • Autonomy • Versatility • Good listening skills • Responsiveness
179 results

Contracts

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£150 £1300 and more

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£20k £250k

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