Find your next tech and IT Job or contract User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User support is responsible for providing technical assistance to employees within a company. They also supervise their use of various computer and telephone equipment while taking into account the condition of materials. Their work also consists of carrying out maintenance and installation of computer systems within a company or business. They advise and provide assistance to users by training them in the use of software tools at their disposal. A user support intervenes first in case of malfunctions or incidents on the devices used by directly eradicating the malfunction or redirecting the user to better assistance. Moreover, they propose IT solutions to users in difficult situations with their electronic equipment.

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Technicien Logisticien

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Hardware
Helpdesk
Migration

3 months
100-230 €
Chartres, Centre-Val de Loire
Bonjour je suis à la recherche d'un technicien informatique, dont vous trouverez la fiche de poste ci-dessous: Contexte Dans le cadre d’un projet stratégique de migration et de renouvellement du matériel des techniciens des sites parisiens vers Chartres, vous jouerez un rôle clé dans la coordination avec l’infogérant et les équipes de proximité. La mission inclut la sécurisation des flux logistiques pendant la période de transition et le respect des standards internes (ITAM, sécurité, compliance).
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Technicien Helpdesk H/F

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24k-26k €
Lyon, Auvergne-Rhône-Alpes
Ce qui vous attend : Au sein d'un client grand compte, spécialiste en assurances, vous rejoignez une équipe de techniciens support desk. Vous participez au traitement des sollicitations de niveau 1. Vos responsabilités : • Réceptionner les sollicitations des utilisateurs émis par les canaux prévus (téléphone, mail, outil de ticketing, etc.) • Enregistrer toutes les informations nécessaires au traitement dans le système prévu à cet effet • Qualifier (identifier / analyser/ synthétiser) les besoins décrits par les utilisateurs • Résoudre les incidents et traiter les demandes, à l'aide de la documentation (procédures, consignes) • Escalader au groupe support adéquat en cas de non-résolution, avec toutes les informations nécessaires recueillies auprès des utilisateurs • Accompagner les utilisateurs et s'assurer de leur satisfaction • Suivre les dossiers ouverts : relancer les utilisateurs, relancer le niveau supérieur, etc. L'environnement technique : Windows 7 et 10, Office 365, Firefox, Internet Explorer, Active Directory, Team Viewer, console Citrix, TCPIP, TOIP (formations à prévoir). Ce que nous vous proposons : Contrat : en CDI, avec un démarrage selon vos disponibilités (nous acceptons les préavis) Localisation : prestation de client grand compte sur Lyon 03 avec 1 à 2 jours de télétravail par semaine Package rémunération & avantages : • Le salaire : rémunération annuelle brute selon profil et compétences • Les basiques : mutuelle familiale et prévoyance, titres restaurant, remboursement transport en commun à 50%, avantages du CSE (culture, voyage, chèque vacances, et cadeaux), RTT (jusqu'à 12 par an), plan d'épargne, prime de participation • Nos plus : forfait mobilité douce & Green (vélo/trottinette et covoiturage), prime de cooptation de 1000 € brut, e-shop de matériel informatique à des prix préférentiels (smartphone, tablette, etc.) • Votre carrière : plan de carrière, dispositifs de formation techniques & fonctionnels, passage de certifications, accès illimité à Microsoft Learn • La qualité de vie au travail : télétravail avec indemnité, évènements festifs et collaboratifs, accompagnement handicap et santé au travail, engagements RSE Référence de l'offre : uxaxq6ouga
Fixed term

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Technicien support informatique H/F (CDD)

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GLPI
Helpdesk
Microsoft Windows

3 months
23k-24k €
Le Havre, Normandy
Technicien support informatique (CDD de 3 mois renouvelable). Localisation : Lillebonne (76) Fourchette de salaire : Entre 23 et 24K€. Date de démarrage : Immédiate (bien entendu, on vous attend si vous avez un préavis) L’ IT chez ARTEMYS NORMANDIE combine la technologie et l’humain ! Nous sommes convaincus que les compétences, le savoir-être et l’épanouissement de nos Talents sont les clés de notre réussite . 👍 Alors, vous nous rejoignez ?! Notre site Normand recrute dès à présent un Technicien Informatique de Proximité en CDD . Dans cette nouvelle étape de votre carrière, nous vous proposons d’intervenir sur de belles missions chez l'un de nos client près du Havre auprès duquel vous aurez la possibilité de : Configurer et installer des postes informatiques, Installer des logiciels bureautique et applicatifs métiers, Effectuer le déploiement des outils collaboratifs, Effectuer le support utilisateurs avec la prise en charge et la résolution des incidents de niveau 2, Assurer le support VIP, Gérer l’active Directory (comptes utilisateurs), Mettre en place et paramétrer des solutions d’impression (multifonctions), Assurer le support sur la téléphonie classique et mobile, Savoir effectuer l’assistance de 1er niveau sur le réseau (brassage, switches), Gérer l’interface avec les équipes techniques, Maintenir à jour la partie hardware sur postes informatiques (fixes et portables), Rédiger les procédures techniques.
Permanent
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Technicien Support N1 JUNIOR

Published on
Intune
Microsoft Windows
Office 365

6 months
20k-30k €
150-220 €
Paris, France
Hybrid
Au sein d’une DSI à taille humaine, vous rejoignez une équipe soudée et conviviale où l’esprit d’équipe, la bienveillance et le bon mindset sont essentiels. Le niveau d’exigence reste professionnel : chaque membre de l’équipe est considéré comme un partenaire clé du bon fonctionnement du SI. 💼 Vos missions En tant que Technicien Support Informatique , vous serez en charge du support et de la maintenance du parc informatique utilisateurs. Vos principales responsabilités incluront : Assurer le support technique de niveau 1 et 2 (poste de travail, imprimantes, réseaux, messagerie, etc.) Gérer les incidents et demandes via l’outil de ticketing Installer, configurer et maintenir les postes Windows et les outils O365 Participer à la gestion du parc matériel et logiciel Assurer le suivi et la documentation des interventions Collaborer étroitement avec le reste de la DSI sur les projets internes Contribuer activement à la bonne ambiance et au bon fonctionnement de l’équipe
Permanent
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IT HelpDesk Specialist – Finance – Aix-en-Provence (H/F)

Published on
Active Directory
Confluence
Google Workspace

3 months
32k-38k €
300-400 €
Aix-en-Provence, Provence-Alpes-Côte d'Azur
Hybrid
Contexte Notre client est une entreprise spécialisée dans la Finance et en pleine croissance. Afin d’accompagner le développement de ses activités et garantir un support technique de qualité à ses équipes internes, nous recherchons un(e) Technicien(ne) Helpdesk motivé(e), orienté(e) support interne à l'international comme sur site et doté(e) d’un excellent sens de la communication. Missions principales En lien direct avec l’équipe IT interne et sous la supervision du Responsable Technique, vous serez en charge de : Assurer la réception, le traitement et le suivi des demandes d’assistance des utilisateurs (tickets, mails, appels). Diagnostiquer et résoudre les incidents de niveau 1 et 2 (matériel, logiciel, réseau, bureautique, outils métiers). Guider les utilisateurs dans l’utilisation optimale de leurs outils informatiques. Assurer le déploiement et la configuration des postes de travail et périphériques. Participer à l’installation et la mise à jour des logiciels et applications métiers. Maintenir la base de connaissances interne et documenter les procédures. Escalader les incidents complexes vers les équipes spécialisées ou partenaires externes. Contribuer à l’amélioration continue des process support. Environnement technique Systèmes : Windows, Windows Server, notions de macOS appréciées Réseau : notions TCP/IP, VPN, Wi-Fi, configuration basique Outils collaboratifs : Google Workspace Logiciels métiers : Jira, Confluence, Active Directory Ticketing : Manage Engine
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Technicien Hotline (H/F)

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24k-25k €
La Défense, Ile-de-France
Dans le cadre de notre développement, nous sommes à la recherche d'un Technicien Hotline (H-F) basé à La Défense afin d'assister les utilisateurs dans leurs problématiques. Vous avez une première expérience en tant que technicien Hotline chez un opérateur Télécom ? Alors ce poste est pour vous ! Vos missions principales : • Assurer le support technique de premier niveau par téléphone, par e-mail ou via un système de ticketing. • Diagnostiquer et résoudre les incidents. • Guider les utilisateurs finaux dans l'utilisation des applications informatiques et des outils de productivité. • Installer, configurer et mettre à jour les logiciels et les applications selon les besoins des utilisateurs. • Assurer le suivi des incidents et des demandes d'assistance pour garantir leur résolution dans les délais impartis. • Collaborer avec les équipes techniques pour escalader les problèmes complexes et assurer un support de niveau supérieur si nécessaire. Plages horaires : 8h-20h (35 heures) du lundi au dimanche Les missions énumérées ne sont pas exhaustives, il s'agit des missions principales. Référence de l'offre : sh3rgz1p17
Permanent

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Power Apps Specialist

Published on

United Kingdom
Challenge yourself and change lives, unlocking complex system solutions as part of a highly motivated and supportive team. Our Power Apps Specialists are trusted to work closely with a wide range of clients on exciting projects with real-world purpose and impact. CGI was selected both as one of the ‘Best Places to Work’ by the Sunday Times in 2025 and one of the ‘World’s Best Employers’ by Forbes magazine in 2023. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of talent and inspiring more everyone to pursue careers in our sector. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go. We are seeking a dynamic and experienced Tech Lead or Architect to oversee the design, development, and deployment of solutions using Microsoft Power Platform and AI automation technologies. The ideal candidate will possess a strong technical background, leadership skills, and a passion for driving digital transformation initiatives.
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Calypso - Front Office / Valuation / Pricing - BA

Published on
Calypso

12 months
600 €
Ile-de-France, France
Hybrid
Notre client, Banque de Finance et d'investissement, recherche une Business Analyst Front-Office - CALYPSO (H/F) dans le cadre d'une longue mission. Accompagnement des équipes Front Office dans l'évolution et l’optimisation de la plateforme Calypso, en lien avec les problématiques de valorisation, de pricing et de gestion des risques. - Recueillir et analyser les besoins métier des utilisateurs Front Office - Participer à la conception fonctionnelle des évolutions sur Calypso - Contribuer à la configuration et au paramétrage des modules liés au pricing, à la valorisation et aux données de marché - Réaliser des analyses d’impact et garantir la cohérence fonctionnelle des solutions - Collaborer avec les équipes IT, risques et finance pour assurer l’alignement des développements - Participer aux phases de tests fonctionnels et à la validation des livrables
Fixed term

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technicien back office informatique (reconnaissance handicap RQTH) H/F

Published on
Technical support

12 months
22k-26k €
Paris, France
Dans le Cadre d'un marché réservé aux personnes en situation de handicap (RQTH), nous cherchons un technicien back office informatique : · mettre en place et paramétrer le nouveau matériel informatique, des ordinateurs aux souris, en passant par les imprimantes ou les systèmes informatiques embarqués · installer ou mettre à jour les logiciels sur les ordinateurs · contrôler régulièrement l'état du parc pour anticiper les pannes et sécuriser l'ensemble du système · diagnostiquer les problèmes en interrogeant les utilisateurs et en analysant l'outil dysfonctionnel · dépanner les éléments défectueux · apporter des solutions en cas de problème technique · remplacer le matériel non réparable · répondre aux demandes des utilisateurs et leur expliquer comment traiter leur problème · former les usagers à la mise en œuvre des logiciels et à la prise en main du matériel · organiser des sessions de présentation des nouveaux outils informatiques · coordonner la prévention des risques pour le matériel ou les logiciels, notamment les virus ou l'hameçonnage
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Senior IT Purchasing Officer

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£35k-40k
London, United Kingdom
Senior IT Purchasing Administrative Officer Summary Profile: One of key roles within the Digital Transformation (DX) Department is to manage appropriate payment and asset management of purchased IT equipment and services. The post holder will be responsible for reviewing and streamlining administrative procedures within the department as well as continuing to provide administrative support alongside others member of the administration function. Key Responsibilities: To carry out an extensive review of the current administrative procedures within the DX Department and implement appropriate changes, with management approval to internal accounting and procurement process/operation; Responsible for dealing with administrative issues/queries as they arise in a timely manner; Any other task as may be requested by the General Manager in order to meet the operational needs of the business. Organise and attend meetings with vendors - contract meetings with suppliers, assist management providing product details and prices. Research and investigate new office equipment and negotiate contracts (Vodafone, Canon, Dell, Sansan etc.) Purchase, manage and dispose company IT equipment. Place order for IT equipment, allocate devices to users and control/maintain stock, and dispose IT equipment along with appropriate processes. Process payments to vendors. Submit monthly/quarterly cost allocation for mobile device usage/IT services/quarterly expense from Head Office in Tokyo. Organise and assist business trip related such as logistics for visitors and expense claim support, and interdepartmental meetings and training, such as the annual meeting for European IT PIC’s and MS office training for EMEA users. Supervise company mobile phone rollout, lead device related project and have involvement in other projects such as PC rollout. Act as the point of contact in the EMEA for IT device contracts and answer/fix any queries or problems as they arise. Implement and deploy new devices and systems by closely liaising with Head office as well as assisting the team in various Robotic Process Automation projects. Activate, deactivate and change price plan of users’ mobile number. Develop and maintain database Relationships: Frequent communication with vendors Frequent communication with IT representatives in overseas offices. Frequent internal organisation communication Frequent reporting and communication with General Manager/Deputy General Manager in DX Department Cooperate and communicate with DX Department administrative team members Skills/Knowledge: Good basic verbal and written communication skills in English; IT skills – Word, Excel, Powerpoint; Team player with a proactive approach to work; Excellent organisation, time management and prioritisations skills; Expense accounting management knowledge; Basic accounting knowledge. Experience: Solid administrative experience, preferably gained within an IT department; Experience of managing invoice processing. This is hybrid position at the Clients office in St Pauls London. The salary for this role will be in the range £35K - £40K. Please do send your CV in Word format along with your CV in Word format along with your salary.
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User Experience Graduate - 2026

Published on

United Kingdom
At CGI, we empower the next generation of innovators to shape the future of technology and security. As part of #GenerationCGI , you’ll join a community of graduates who are turning ambition into action and possibility into progress. The Role – User Experience Graduate As a User Experience Graduate you will join CGI on the Graduate programme where you’ll step into a role where creativity and ownership are at the core. You will be joining a User Research and Design team within our Government and Justice business area where you’ll have the opportunity to be part of meaningful projects that matter. Our graduates are trusted with responsibility from day one, contributing to some of the UK’s most exciting industries. CGI is a place where your ideas and solutions are not just welcomed, but essential. You’ll collaborate with colleagues and clients, combining your creativity with our global expertise to develop innovative solutions that solve real-world problems.
Permanent

Job Vacancy
Technicien Support Helpdesk Front-Office (H/F)

Published on

23k-28k €
Toulouse, Occitania
Technicien Support Helpdesk Front-Office (H/F) - Toulouse Nous recrutons pour nos activités toulousaines un Technicien Support Helpdesk Front-Office (H/F). Vous assurerez l' analyse et la résolution des incidents sur les aspects techniques et fonctionnels des solutions logicielles et des infrastructures associées. Le poste se répartit environ à 60% sur le support applicatif et 40% sur le support technique . Les missions principales : Communiquer avec le client : conseiller, orienter et traduire le problème en termes techniques. Analyser et résoudre les problématiques techniques et fonctionnelles , des plus simples aux plus complexes. Intervenir sur les infrastructures virtualisées (VMware). Assurer la maintenance des bases de données (SQL Server 2008/2016). Gérer le matériel d'encaissement et les infrastructures réseaux et télécoms (TCP/IP, xDSL, Cisco, Fibre, radio). Assurer la maintenance logicielle des solutions d'encaissement . Fournir une assistance à l'utilisation des solutions logicielles. Enrichir la base de connaissances avec les solutions produites. Collaborer avec les ingénieurs support dans l'analyse et la résolution des problématiques complexes.
Permanent
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Technicien Support IT Confirmé(e)

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Microsoft Outlook
Office 365
SCCM

50 days
Paris, France
Technicien Support IT Confirmé(e) Poste : Accompagner support IT (île-de-France) En mission en tant que Technicien(ne) support informatique au sein d’un grand groupe bancaire, vous intégrez l’un des Bars IT pour accompagner les utilisateurs dans leurs demandes et incidents en faisant de leur satisfaction votre priorité numéro 1. Contexte : Le parc est composé d'environ 1500 postes de travail, majoritairement des ordinateurs portables. Ce parc fonctionne principalement sous Windows 10. Autour de cet environnement, plusieurs solutions (outils) sont utilisées : · SCCM qui couvre les fonctionnalités de télédistribution, d’inventaire et de prise de main à distance · McAfee qui couvre toute la sécurité du poste de travail (antivirus, chiffrement, gestion des supports amovibles …) · Ce socle applicatif est complété par l'outillage classique et commun à tout grand compte (suite office, machine JAVA, lecteur PDF, client Citrix...) Description du projet : Les objectifs sont : · Assurer la prise d’appel · Traiter les incidents et demandes sur les postes de travail, téléphonie mobile, solution d’impression, … · Assurer les déménagements au quotidien · Mise à jour des inventaires dans nos outils de gestion de parc · Intégrer les postes de travail, installer les logiciels pour nos utilisateurs · Gérer les stocks · Maintenir à jours nos procédures, documentation et bases de connaissance. · À l’aise à l’oral, capacité à animer de courtes formations interne. Description de la prestation : La prestation consiste principalement à traiter des demandes et des incidents. La mission requiert de solides compétences techniques sur : · L’OS Windows 10 · Les outils qui composent le socle bureautique (Office 2010, 2013, 365) · Les solutions de sécurité sur les postes de travail (antivirus, chiffrement du disque, gestion des supports amovibles …) · L’environnement lié à la messagerie (serveurs Exchange, Client Outlook, Outil d’archivage KVS) · Les solutions de mobilité (clef 3G/4G, client Citrix, client VPN) · L’outil SCCM 2012, utilisé pour la prise en main à distance et l’installation des applications · Les outils d’installation et de configuration des imprimantes et copieurs (Infoblox, AD) · Les smartphones et tablettes (iOS, Android) Compétences techniques : · Socle windows - Confirmé – Souhaitable · Office 365 - Confirmé – Important · Solution liée à l'environnement poste de travail - Confirmé – Souhaitable · SCCM - Confirmé – Souhaitable Expérience attendue : A partir de 3 ans d'expérience dans le support informatique · Démarrage : Dés que possible · Localisation : Charenton-le-Pont et Paris 13 · Contrat : CDI · Salaire : selon profil (posture + expérience), à négocier dès l’entretien en visio
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Cyber Security Assurance Specialist

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£42,300
PO11 0DG, Havant, England, United Kingdom
Job Title: Cyber Security Assurance Specialist Location: Various - Portsmouth/Glasgow/Barrow-In-Furness Salary: Up to £42,320 (dependent on skills and experience) What you'll be doing: Deliver cyber assurance services for the Maritime and Land Sector, covering Enterprise Systems, Operational Technologies services and Cloud Identification of risk and appropriate mitigations, development & analysis of secure solutions (covering technical / physical / procedural / personnel controls) and assessment of compliance with internal and external standards and regulations Deliver documentation to demonstrate compliance to internal and external stakeholders Assessment and provision of control effectiveness in managing Cyber security risk Provide security architecture / technical input into the development of secure solutions Support development of strategy and continual service improvement for the Cyber Assurance function Act as a subject matter expert regarding Cyber Assurance activities for the wider organisation Your skills and experiences: Industry knowledge of cyber security standards or knowledge of government standards Cyber Assurance / Auditing experience of IT Systems Knowledge of application, infrastructure and security technologies Benefits As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The BAE Systems Maritime and Land Sector Cyber Assurance Team: This is an excellent opportunity for you to join a dynamic team and take ownership and be responsible for driving activity through the business, gaining further exposure, and developing your skill sets. You will be responsible for the delivery of Cyber Security assurance activities to ensure 'secure by design' and 'effective in operation' for systems and services in scope, as well as managing the delivery of penetration tests and vulnerability analysis in support of risk mitigation strategies and engaging with stakeholders to promote a mind-set of developing secure systems and transfer knowledge of security standards and processes Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date 11th December 2025
Fixed term

Job Vacancy
Security Vetting Officer

Published on

4 months
Welwyn Hatfield, England, United Kingdom
Security Vetting Officer Location: Hatfield Office (Secure Area) SC Clearance Required: Must have been resident in the UK for the past 5 years and be willing to undergo government and customer-specific security clearance. Overview We are seeking a highly responsible and detail-oriented Security Vetting Officer to join our secure operations team in Hatfield. This role is pivotal in safeguarding our organisation and customers by ensuring that only appropriately cleared individuals gain access to sensitive environments. It requires a high level of integrity, sound judgement, and the ability to work with discretion and professionalism. You will be confident using computer systems, including Microsoft Office, and possess strong communication skills - both written and verbal. A proactive mindset, excellent organisational skills, and a commitment to continuous learning are essential. About the Team You'll join a small, trusted team operating within a secure area of our Hatfield office. The team is responsible for managing and processing security vetting applications for individuals requiring access to government and customer sites. You'll work from a defined screening policy and use a range of secure systems and third-party tools to assess applications, verify information, and make informed decisions. Full training will be provided, but the role demands a high level of personal accountability, attention to detail, and the ability to manage sensitive information with the utmost confidentiality. Key Responsibilities * Process and progress security clearance applications, proactively chasing outstanding information to avoid delays. * Monitor and manage government security clearances (CTC, SC, DV) via the UKSV portal (NSVS), ensuring compliance with national security protocols and internal policies. * Make evidence-based, risk-informed decisions on clearance outcomes in line with policy and vetting frameworks. * Conduct background checks and validate applicant information using secure third-party systems. * Maintain accurate and up-to-date records across multiple secure platforms. * Respond to queries via Microsoft Teams, email, and telephone, often requiring clarification and follow-up. * Compile and present management information reports using Microsoft Excel. * Contribute to team meetings and continuous improvement initiatives. * Uphold strict confidentiality and always adhere to data protection and information security standards. Skills & Experience * Proficient in Microsoft Office (Word, Excel, Outlook). * Strong organisational skills with the ability to manage competing priorities. * Demonstrated experience in administrative or compliance-focused roles with a high degree of accuracy. * Excellent interpersonal and written communication skills. * Analytical thinker with a proactive, problem-solving approach. * Proven ability to handle sensitive information with discretion and professionalism. Risk and Compliance Impact Security Vetting Officers play a critical role in national and organisational security. Their decisions directly impact who is granted access to sensitive environments. Errors in judgement or process can result in reputational damage, legal non-compliance, and increased risk of insider threats. This role is a specialist function requiring a high level of trust, responsibility, and alignment with government security standards. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
Permanent

Job Vacancy
Project Security Support Officer

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£43,649
Wales, United Kingdom
Job Title: Project Security Support Officer Location: Glascoed Salary: Circa £43,649 dependent on skills and experiences What you'll be doing: Assuring correct implementation of security tasks and coordinating security services based on relevant policies, standards, procedures and best practice Assessing the adequacy of the security measures within the project to ensuring that policies and procedures are up-to-date and take account of developments Provision of subject matter expertise on personnel, physical and/or information security processes and procedures Providing security advice and guidance to the project internal and external stakeholders and making recommendations to improve security solutions for the work stream Building effective relationships and coordination with key local functions and business representatives Deputising for the Project Security Lead as required Conducting musters of sensitive information/assets Occasional travel to sites may be required which would include overnight stays Your skills and experiences: Essential: Proven experience in a security or comparable role Must be able to attend Glascoed site a minimum of 3 days per week, up to 5 depending on business needs Shared ability to be on call Due diligence and attention to detail Ability to work on own and as part of a team Ability to communicate, written and orally, across the business and customers Desirable Recognised security qualification from a reputable body Experience in conducting threat assessments Knowledge of Access Control Systems Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Special Projects team: You will be appointed to a newly established project team, assuming responsibility for the delivery of security within the programme. Reporting directly to the Project Security Officer, you will be accountable for providing guidance to the team, enforcing security compliance, and developing policy. Your responsibilities will include the day-to-day management of security processes, risk identification and mitigation processes and supporting the PSO in the development of security infrastructures. The position will be based at the BAE Systems Land UK site in Glascoed, Monmouthshire on a five-day working pattern within a hybrid-working environment with occasional travel to other customer, manufacturing and test and evaluation sites. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date: 18th November 2025 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. #LI-JP1 #LI-Onsite

Frequently asked questions about working as a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

What is the role of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User Support is a technician who handles incidents reported by users. It can be any difficulty that users encounter. They must find the flaws and propose adequate solutions to resolve the problems encountered. In other words, User Support comes to the rescue of users to troubleshoot their issues.

How much does a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) charge

The daily rate of a User Support depends on the level of responsibility and industry sector, but on average, it is 270 euros. The average salary of a user support will be £30K per year on average.

What is the definition of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

The User Support position is one of the entry points for novice IT technicians. User Support provides technical assistance to users as its name indicates. First, they search for the source of the problem, failure, errors, bug... To do this, they can connect directly to the user's workstation to fix the issue. Then, they will quickly establish a diagnosis of the anomalies. The user assistant may also be required to intervene remotely to resolve the issue in question, whether by phone, email, or another communication medium. Regardless of the failure, User Support must quickly find ways to solve any type of problem: network, Internet, computer that won't start, connection issues, etc. These are examples of failures that often occur.

What type of mission can a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) handle

The missions of a User Support are numerous. Here are some of the main ones to know: • Receive user requests (problem, breakdown, etc.) • Record reported anomalies (malfunctions, incidents...) • Process requests received following incidents • Ensure follow-up of problem handling (reminders, analysis, consolidation...)

What are the main skills of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

Taking a User Support position is not an easy task. There are many functions that this expert must perform. Here are the main skills required for anyone who wishes to become a User Support specialist. • Master MS SQL Server databases • Have good technical knowledge (operating systems such as Linux, Mac, Windows... as well as LAN/WAN network protocols, TCP/IP, http, proxy...) • Have good administration skills in software solutions like EDM or ERP

What is the ideal profile for a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User Support is a key position within the firm. It ensures the proper functioning of user equipment. To occupy this position, here are some qualities that a user assistant must have. • Good communicator • Teaching skills • Autonomy • Versatility • Good listening skills • Responsiveness
801 results

Contracts

Contractor Permanent

Location

Remote type

Hybrid Remote On-site

Rate minimum.

£150 £1300 and more

Salary minimum

£20k £250k

Experience

0-2 years experience 3 to 5 years experience 6 to 10 years experience +10 years experience

Date posted

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