Find your next tech and IT Job or contract User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User support is responsible for providing technical assistance to employees within a company. They also supervise their use of various computer and telephone equipment while taking into account the condition of materials. Their work also consists of carrying out maintenance and installation of computer systems within a company or business. They advise and provide assistance to users by training them in the use of software tools at their disposal. A user support intervenes first in case of malfunctions or incidents on the devices used by directly eradicating the malfunction or redirecting the user to better assistance. Moreover, they propose IT solutions to users in difficult situations with their electronic equipment.

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Permanent

Job Vacancy
Senior UX Lead Design Architect

Nexus Jobs Limited
Published on

£65k-85k
Holborn, England, United Kingdom
Senior UX Lead Architect – Holborn London Our Client is a leading international consultant with offices scattered around the World. Currently, they are looking to recruit a UX Design Lead Architect for their London office. You must have be a design lead with a strong UX background, experience in Service Design and an interest in design strategy. We are looking for a seasoned, hands-on practitioner, with a can-do attitude. As a senior member of the team and design representative in the organisation, your focus will be on people – clients, users/customers, team and colleagues and on the process support and advocate for the existing systems, and with a critical eye improve upon them. You will be reporting to the Global Head of the XD Practice and programme delivery. EXPERIENCE · Senior designer with over 8 years work experience working for blue chip clients · as a Senior UX designer, Senior Product designer, UX architect, or a Service designer. · Design processes, agile development and lean UX. · Working collaboratively in an interdisciplinary team. · Creating omnichannel experiences – cross-platform and cross-device solutions. · Designing enterprise level, consumer grade digital services and products. · Ability to define key metrics and evaluate project success. · Working to strict deadlines. · Proven design track record and design agency experience. · Design degree or equivalent. You will be involved in leading pitches, presentations and support proposals. Create project estimates and plans Summary of Senior UX Architect Skills required: · Provide leadership in challenging situations through clarity, tact and diplomacy. · Ability to identify and communicate the commercial impact of design decisions. · Full command of the UX process and an understanding of the Service Design process. · Visual thinking, proof of concept, rapid prototyping, storyboarding and technical skills. · Attention to detail. · Ability to quickly turn around wireframes in an iterative environment. · Proficiency in Sketch, Axure, Adobe CS, etc. · An understanding of technology. Salary for this role will be in the range £65K - £85K + Benefits. Please send your CV to us in Word format along with your current salary and notice period/availability.
Permanent

Job Vacancy
Project Manager - Business Analyst - PM BA

Nexus Jobs Limited
Published on

£75k-90k
London, England, United Kingdom
Project Manager/ Business Analyst We are seeking a versatile Project Manager/Business Analyst (hybrid) with a strong background in both business and technology projects, specifically in the banking and financial services sector. The ideal candidate will possess an in-depth knowledge of digital platforms, front and back-office processes and technologies, and will be adept at driving projects in both Waterfall and Agile environments. Key Responsibilities: Responsible for the successful delivery of projects in line with the Bank’s project management policy and framework, ensuring that appropriate governance, communications, change control and risk management are maintained. This will require experience of the end-to-end project lifecycle. Lead end-to-end project lifecycles ensuring adherence to the bank’s project management framework. Collaborate with sponsors to craft key project artefacts throughout all phases. Define, document, and communicate business requirements in conjunction with stakeholders. Create and present business process models showcasing both current and future states. Address business challenges, ideate and implement solutions. Manage project scope, plans, budgets, and ensure timely delivery within set parameters. Monitor project expenditures, timescales, and resources; intervening when deviations arise. Uphold stringent project governance, addressing and escalating risks and issues proactively. Engage and influence stakeholders at various organizational levels. Coordinate internal and external resources to achieve project goals. Ensure all projects comply with regulatory, legal, and third-party requirements. Direct and oversee system and user testing, ensuring accuracy in all communications. Skills & Abilities: As a PM: Mastery over key project management methodologies and frameworks. Proficient in project management tools, i.e. ClickUp, Jira, and MS Project. Stellar communication and relationship-building capabilities, particularly with global teams. Ability to discern overarching patterns and potential areas of improvement. Demonstrated experience in driving positive and lasting change. As a BA: Expertise in business and systems analysis methodologies. Proven experience in investigative techniques such as stakeholder interviews and workshop facilitation. Skill in converting analysis into actionable implementations. Mastery in documenting and managing end-to-end requirements, coupled with adeptness in modelling techniques like BPMN and UML. Strong organisational skills with a proactive mind-set. Experience & qualifications: Required: 5+ years in Financial Services/Banking, with exposure to front-office (Corporate and Private Banking) and related back-office functions. 5+ years as a Business Analyst and Project Manager on significant change and transformation projects. Highly proficient with project management applications such as ClickUp as well as the overall Microsoft Office suite (Excel, Visio, PowerPoint). Desirable: Professional certifications in Business Analysis (e.g. BCS). Professional certifications in Project Management (e.g. Prince2, PMP, APM, etc). This is a hybrid FTC position for 12 months initially – 3 days in the office in Central London. The salary for this position is circa £80K - £90K. Please do send your CV to me in Word format along with your salary and notice period. T
Permanent

Job Vacancy
Junior Penetration Tester

CGI
Published on

United Kingdom
CGI Cyber Security Team in the UK is one of the largest Cyber consultancies in the UK with around 1700 members. The UK Cyber team works across a variety of domains including: Government, Defence, Critical Infrastructure, Healthcare, Utilities, Banking and Financial Services and many more. At CGI you will get the opportunity to work across a number of domains and work in all areas of Cyber Security allowing you to grow and develop your career. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named one of the ‘World’s Best Employers’ by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go. This is a good opportunity for a junior penetration tester to work alongside and learn from experienced penetration testers (CHECK Team Members and CHECK Team Leaders) at CGI, joining the Cyber Security business unit, one of the largest groups of cyber security specialists in the UK. CGI has a long-established reputation in this area, undertaking rigorous testing for a variety of commercial and public sector clients for over 30 years. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance.
Fixed term

Job Vacancy
SMBC1JP00001941 - ITAM Practioner

Huxley
Published on

40 months
SW1A 2AH, City of Westminster, England, United Kingdom
My client within the financial services is looking for a senior, hands on ITAM Practionioner to support and mature the IT Asset Management capability. Responsibilities: Own and execute end-to-end lifecycle management for hardware and software assets, from procurement through deployment, optimisation, and retirement. Manage and maintain accurate software entitlement records, deployments, and reconciliations to establish effective licence compliance positions. Act as a hands-on practitioner for ServiceNow ITAM, SAM, and CMDB modules. Maintain CI class models, relationships, and data standards aligned to ITIL and internal governance requirements. Perform data quality reviews, reconciliations, and remediation activities to improve asset and CMDB accuracy. Requirements: 5 years experience Financial Services experience (highly regulated experience may be considered) Able to work independently Logistics: 6-month contract Up to £800 p/d via umbrella IR35 2 days a week in the office Please click to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you will receive a Key Information Document which will be specific to the vendor set-up you have chosen and your placement. To find out more about Huxley, please visit Huxley, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy | Registered office | 8 Bishopsgate, London, EC2N 4BQ, United Kingdom | Partnership Number | OC387148 England and Wales
Permanent

Job Vacancy
Senior Technical Business Analyst (Contract)

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Permanent

Job Vacancy
Technology Planning and Governance Manager

Nexus Jobs Limited
Published on

£75k-100k
London, England, United Kingdom
Technology Planning and Governance Manager Be responsible for the ongoing development and maintenance of the technology alignment roadmap for Corporate working closely with senior stakeholders, systems owners and 3 parties to deliver innovation. Lead day-to-day support and management of the core business Applications Portfolio lifecycle including but not limited to Finance, Legal, Property, Pensions, Treasury, HR, Business Development, Payroll and our Corporate Intranet ensuring that delivery of change is fit for purpose, of high quality, reliable and secure. Role Responsibilities Drive customer-centricity and stakeholder engagement, work closely with Corp functions to align application roadmaps with the combined Corp IT / SSC annual technology plans and dependencies. Work with senior stakeholders to build, document and map business capability to solution architecture across the Corp. Take ownership and develop a technology roadmap that meets the application requirements of the Corp to support the wider Company businesses. Evaluate the potential impacts of application workloads moving to cloud, notwithstanding the threats and opportunities for Corp functions. Shape, create and present business cases for high level initiatives, seek approval, funding and prioritisation with senior stakeholders. Understand the capital allocation requirement across the Corp functions plus the overall impact of application change on the operational expenditure budget. Align technology roadmaps and annual budget planning, use as the foundation for reporting on the state of the Corp Application portfolio. Provide technical leadership for Corp initiatives engaging across the Company where corporate applications service the wider businesses. Solve complex business problems with process and technology that cut across Corp group such as Identity and Access Management. Document and review IT standards, procedures and policies to ensure compliance with legal and regulatory requirements. Liaise with internal and external audit teams. Develop and adapt innovation tools and processes to drive operational excellence within Corp IT. Establish and maintain a consistent and integrated approach to information security and data protection governance in line with audit requirements. Create alignment on how to utilise governance forums such as User Experience and Architecture to improve services delivered to Corp functions. Manage solution architects, contractors, 3 Parties and business analyst in the future. Experience Required Significant and relevant progressive IT experience Experience of being in a practical solution planning and technical architecture design role is essential e.g. SaaS, Identity and Access Management Good understanding of emerging and innovative technologies, how to shape, deliver and leverage those technologies Experience of architecture business capability mapping, data management governance, technology roadmaps and project delivery lifecycle processes. Experience of ensuring compliance between corporate business application roadmaps and IT roadmaps. Experience of working within an ITIL service management environment with strong knowledge of business systems or applications within a corporate environment. Ability to deal with and manage conflicts whilst building successful business relationships across a range of stakeholder groups both internal and external to the organisation. Proven leadership skills, setting objectives and ensuring delivery of services to target Proven contract management, supplier management, procurement, and vendor selection experience Experience of systems such as Microsoft Office 365, Dynamics 365, SAP Success Factors, Treasury Openlink Findur, CMS, BACs Payment Platforms, Microsoft Power BI, Integration/ETL, Azure Active Directory Single Sign On and other bespoke applications Experience in executing business continuity planning and IT DRP Creating solution and technical application architectures, IT standards and policies Day-to-Day management of the Application Portfolio, its currency, dependencies and risk Technical lead on major system changes and upgrades Responsible for the development and management of Solution Architects, Business Analyst and contract resources Provide support to Corporate functions and wider businesses to enable them to optimise their use of corporate applications Vendor Management and selection (RFIs / RFP support) The Client is based in Central London. Please do send your CV to us in Word format along with your salary and availability.
Permanent

Job Vacancy
Process Control Engineer

Rise Technical Recruitment Ltd
Published on

£45k-55k
West Lancashire, England, United Kingdom
Process Control Engineer £45,000 - £55,000 + 25 days holiday plus bank holiday + bonus scheme up to 20% + private healthcare + pension + cycle to work scheme + on-site parking + more! Ormskirk, West Lancashire Are you a Process Control Engineer looking to work with cutting-edge automation, digitalisation and advanced control technologies within a global manufacturing environment? This is a technically varied role within a specialist R&D Process Control team, responsible for developing, deploying and supporting advanced process control and inspection systems used across international manufacturing operations. You will be involved from concept through to implementation, working on systems critical to product quality, efficiency and safety. The role offers exposure to SCADA development, PLC programming and advanced control techniques including PID, AI and machine learning. You will work closely with R&D and production teams, delivering practical engineering solutions while continuously improving existing systems. This is an excellent opportunity for an engineer who enjoys problem-solving, innovation and working on technically challenging projects within a forward-thinking environment. The Role: *Design, develop and implement industrial process control systems *SCADA development and PLC programming *Apply advanced control techniques from PID to AI-based solutions *Develop and support inspection and measurement systems *Provide on-site and remote technical support, including system upgrades *Occasional overseas travel The Person: *2:1 degree or above in an engineering-related discipline *Experience within industrial process control environments *Knowledge of electrical and electronic design *Strong problem-solving and analytical skills *Confident communicator and team player *Well organised with good project and time management skills Reference Number: BBBH274160 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
Permanent

Job Vacancy
Director of ERP and CRM MS Dynamics 365 - London

Nexus Jobs Limited
Published on

£90k-110k
King's Cross, England, United Kingdom
Director of ERP and CRM MS Dynamics 365 - London The Director of ERP and CRM is a senior member of the IT leadership team and reports to the Senior Director of Business Applications. They will be responsible for managing Dynamics 365 F&O, D365 CRM, all associated independent software package integrated to D365 F&O and CRM. and legacy ERP applications (Navision, DataFlo) . The successful candidate will have experience working with senior management to collaborate on business objectives and solutions. They must have strong leadership skills to build and manage an effective team of analysts and developers to support the business's systems and reporting requirements. This position will be a key business partner to functions across the organization. Their team will support business application users globally and provide support with local and remote support teams. Responsibilities: Partner with the functional leaders and their organizations to create Dynamics365 F&O and CRM roadmaps. Oversee the successful implementation of the ERP and CRM roadmap and portfolio of projects, either directly or in conjunction with the IT PMO, that is aligned integrated with Company short term and long-term goals Establish and lead the creation of technical SOPs and work instructions Organize and lead a highly technical global team for scale and growth Specify and implement standards, methods, and procedures for inspecting, testing, and evaluating the quality, efficiency, and reliability of business applications Implement CSI's technology risk management framework, including Information security, privacy, and disaster recovery. Foster a culture of trusted partnership, service, and continuous improvement Establish and meet service level commitments to support reliable and efficient daily operations Managing significant capital and operating budgets Lead and coach the ERP and CRM team to their full potential and develop their careers Support and drive process change and communication in line with Dynamics365 F&O and CRM best practice Coordinate and contribute to end-user training, including the development of system documentation and training materials Assist with functional specifications of customizations and integrations required for Dynamics365 F&O and CRM implementations Provide pre-go-live and post-go-live end-user support Serve as the lead Dynamics365 F&O and CRM technical expert on the development team Take responsibility for the customized unit programming and overall system functionality Work with the Project Managers, Business Analyst and Consultants to understand the business/application requirements of the assigned task Take responsibility for delivering development tasks within agreed budgets and timelines Creation of technical documentation for all customizations and integrations Qualifications: The ideal candidate will have the following qualifications and capabilities: Excellent leadership, management, interpersonal and communication skills. Success managing complex systems implementation projects Functional knowledge of F&O capabilities for finance, manufacturing, and supply chain Functional knowledge of CRM capabilities for the prospect to order, marketing, and field service Experience integrating ISVs with D365 Experience with connecting D365 with Azure data lake Expertise in understanding complex technology & applying it in a practical way to create business solutions Minimum Experience: Bachelors or advanced degree in an analytic discipline such as engineering, economics, or information management Experience designing and presenting IT solutions In-depth knowledge of Dynamics 365 F&O and CRM (CE), including LCS, DevOps, BYOD, Dual-Write (DataVerse), RSAT SOX, HIPAA & GDPR knowledge preferred Senior-level application management experience (12+ years) 12+ years of people management 2+ years in a large international company preferred Excellent organizational skills with the ability to balance multiple demands Proven ability to write effective system and process documentation –including business and system requirements, process diagrams, and data flow charts Exceptional customer service skills follow up with clients and team members and takes the initiative to anticipate and solve problems Effective time management skills Ability to communicate effectively with all levels of the business Ability to establish priorities, work independently and proceed with objectives with a minimum of supervision Ability to handle and resolve conflict Salary for this role will be in the range £90K - £110K plus benefits. The position will be based in Kings Cross London – with remote working until the pandemic is resolved. Do send your CV to us in Word format along with your salary and availability.
Permanent

Job Vacancy
Senior Backend Engineer

Rise Technical Recruitment Ltd
Published on

£80k-85k
SW1A 2AH, City of Westminster, England, United Kingdom
Scala Developer London Hybrid - at least once a week in Central London Up to £85,000 DOE + Regular Pay Reviews + Healthcare + Life Insurance + Benefits Excellent opportunity for a Senior Backend Engineer with strong Scala and functional programming experience to join a small, highly technical team offering broad ownership, autonomy, regular pay reviews, and the chance to influence backend architecture and technical direction. This company are pioneers within a specialist technology-led insurance market. Having been acquired by a larger US-based organisation impressed by their product, platform, and technical capability, they are now looking to grow their permanent engineering team as they continue scaling their systems and improving the reliability, maintainability, and operability of their platform. In this role you will work across backend Scala development, architecture, infrastructure, APIs, data flows, and production systems supporting areas such as broker-facing products, pricing and underwriting workflows, claims processes, internal tooling, automation, and operational systems. You'll work closely with frontend, product, underwriting, claims, operations, and broker success teams, helping turn complex business requirements into robust, scalable technical solutions. The ideal candidate will be a Backend Engineer with strong commercial Scala experience and a good understanding of functional programming principles. You will also have experience with AWS infrastructure, and CI/CD, Terraform, APIs, databases, and production support would be beneficial. Candidates must have full right to work and live in the UK and be comfortable working autonomously in a small, high-trust engineering environment. This is a fantastic opportunity to join a growing business where you can stay close to the code, take ownership of important backend systems, influence architectural decisions, and work on complex, real-world products in a regulated, data-rich environment. The Role: Backend development using Scala and functional programming approaches Working across APIs, microservices, data flows, integrations, and distributed systems Improving backend architecture, scalability, resilience, observability, and maintainability Collaborating with product, frontend, underwriting, claims, operations, and broker success teams The Person: Strong commercial Scala development experience Good understanding of functional programming principles Experience with AWS infrastructure, CI/CD, Terraform, databases, APIs, or production systems Comfortable working autonomously and influencing technical direction in a small team Reference Number: BBBH273480A Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
Permanent

Job Vacancy
Senior Solutions Architect

Nexus Jobs Limited
Published on

£60k-70k
Leeds, England, United Kingdom
Senior Solutions Architect We have a fantastic opportunity to work for a Senior Solutions Architect with at least 5 years proven track record as a Solutions Architect. The role is based in Leeds city centre office which has been designed as a collaborative space supporting hybrid working. You will play a vital part, within your domain of responsibility, supporting the business to understand their technology landscape and how it will assist them is supporting their needs and future vision. You will be decisive in proposing and agreeing solutions within the architecture community and proactively help project teams determine how your solution designs will be implemented by the individual delivery teams and support them through implementation. Lead internal and external teams to deliver the appropriate cost-effective and innovative technology solutions in a variety of technology areas Act as a subject matter expert within your domain of responsibility, as an advocate for the architecture team, and point of contact Match the business requirements to the technology, shaping appropriate solutions across multiple global and market systems Ensure various applications and systems perform to user expectations and are continuously evolved, improved and maintained Contribute to the production of application roadmaps to identify software end-of-life risks and evolve the technology landscape Contribute to assuring designs within the architecture team, supporting peers and mentoring the wider community Contribute to ensuring all IT change is appropriately governed and aligns to application roadmaps and the overall IT Strategy, Standards and Practices Engage actively in business development activities to maintain a holistic view of the portfolio of change, in order to stay current with most effective solutions to address them Experience we need from you: A technology subject-matter expert with expertise in software architecture and design patterns and practices, with significant experience with ‘cloud’ ecosystems Practical career experience to lead teams and resources in a matrix structure. Able to demonstrate relevant technical capabilities in areas such as mobile application architecture, CRM and other customer technology solutions. Excellent knowledge and practical experience of all phases of a project lifecycle and delivery of IT solutions for a medium or large organisation. Experience of working with international teams preferably within the financial services sector. Excellent communication abilities, both written and verbal, for effective stakeholder engagement as a facilitator, communicator, peer, and mentor. This is a hybrid role – based in Leeds. The salary will be circa £60K - £70K + excellent benefits. Do send your CV to us in Word format along with your salary and notice period.
Permanent

Job Vacancy
Human Centrerd Design - Content Designer

CGI
Published on

United Kingdom
CGI is helping organisations design digital services that are clear, inclusive, and built around real user needs. As a Content Designer within our HCD team, you will play a key role in transforming complex services into intuitive, meaningful user journeys that deliver measurable impact. Working at the intersection of strategy, design, and delivery, you will influence how content shapes experiences at scale. At CGI, you are trusted to own outcomes, encouraged to bring creativity to problem-solving, and supported by a collaborative environment where your expertise helps create lasting value for clients, users, and communities. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position.
Contractor

Contractor job
Netsuite Developer with Salesforce

Nexus Jobs Limited
Published on

£350-550
London, England, United Kingdom
NetSuite Developers with SalesForce Our Client is looking to recruit a Netsuite Developer with Salesforce experience. You must have at least 5 to 7 years expertise of working with Netsuite as a Developer coupled with experience of Salesforce. Key Responsibilities: Understand the Clients business and processes to provide inputs for improved use of technology, including Salesforce. Propose system design/enhancements based on business needs and NetSuite expertise Review current implementation and propose improvements to enable us to optimise value from NetSuite's native functionality. Implement agreed changes Work on NetSuite configurations and custom development to deliver optimal solutions to support and continued growth while advising the business on risks around customisations or alterations to the platform Undertake analysis of user and business requirements, with particular regard to their impact on existing NetSuite system and environments, and produce an appropriate system design. Complete technical analysis, design, configuration, scripting, and implementation of NetSuite customizations and functionality, Manage configuration changes to fields, workflows, roles/permissions, page layouts, custom objects, custom record types, reports and dashboards Develop, test and deploy customized fields, forms, scripts, workflows, custom records, and user roles to meet business requirements Support existing custom scripts and solutions Conduct the overall analysis, testing, and deployment for ongoing NetSuite upgrades Manage incidents for NetSuite application and coordinate with external vendors and key internal teams Coordinate with NetSuite support on issues that cannot be resolved internally Develop, launch, and manage in-depth KPIs, dashboards, and reports for NetSuite functions at both management and individual level. Support end user requests for new saved searches, reports, KPIs and dashboards Manage and maintain proper system access/rights and role definitions and user access Create and maintain documentation for NetSuite customisations, workflows, processes and troubleshooting steps Develop rollout standards in line with agreed architectural principles to ensure the delivery of resilient solutions Identify application integration opportunities that can streamline business processes and improve productivity Propose and implement potential NetSuite integrations with internal and external systems working alongside the Senior Enterprise Architect Manage and support 3rd party integrations with NetSuite Qualifications, Experience and skills Act as a subject matter expert on the NetSuite Ecosystem. Provide mentoring and code review to current Netsuite developers to ensure highest standards are met. Qualifications, Experience and skills Minimum 5 years hands-on NetSuite experience General knowledge of back office business processes for Finance and Supply Chain Strong technical knowledge covering NetSuite as a technology platform including proficiency in NetSuite's SuiteScript and SuiteTalk APIs, and have experience with other cloud-based technologies. Experience with client-side technologies like JavaScript, HTML and web services (XML, SOAP, WSDL) Experience with SalesForce is a plus Expert at professional programming practices including source code control, versioning and documentation. University degree in computer science, engineering or related fields Ability to collaborate and communicate effectively across functional departments and management hierarchies. A consistent track record of working effectively on virtual teams is required Excellent analytical and problem solving skills Excellent written and verbal communication skills Experience designing and architecting solutions Willingness to learn and ability to flourish in a high growth, dynamic, and entrepreneurial environment Self-starter with the ability to run projects from origin through execution The role can be based in London or Leeds and for the time being will be working remotely. The duration for this assignment is 6 months. The rate will be circa £350 to £550 per day. Please send your CV to us in Word format.
Permanent

Job Vacancy
Director of ERP and CRM MS Dynamics 365

Nexus Jobs Limited
Published on

Trumbull, Connecticut, United States of America
Director of ERP and CRM MS Dynamics 365 The Director of ERP and CRM is a senior member of the IT leadership team and reports to the Senior Director of Business Applications. They will be responsible for managing Dynamics 365 F&O, D365 CRM, all associated independent software package integrated to D365 F&O and CRM. and legacy ERP applications (Navision, DataFlo). The successful candidate will have experience working with senior management to collaborate on business objectives and solutions. They must have strong leadership skills to build and manage an effective team of analysts and developers to support the business's systems and reporting requirements. This position will be a key business partner to functions across the organization. Their team will support business application users globally and provide support with local and remote support teams. Responsibilities: Partner with the functional leaders and their organizations to create Dynamics365 F&O and CRM roadmaps. Oversee the successful implementation of the ERP and CRM roadmap and portfolio of projects, either directly or in conjunction with the IT PMO, that is aligned integrated with Company short term and long-term goals Establish and lead the creation of technical SOPs and work instructions Organize and lead a highly technical global team for scale and growth Specify and implement standards, methods, and procedures for inspecting, testing, and evaluating the quality, efficiency, and reliability of business applications Implement CSI's technology risk management framework, including Information security, privacy, and disaster recovery. Foster a culture of trusted partnership, service, and continuous improvement Establish and meet service level commitments to support reliable and efficient daily operations Managing significant capital and operating budgets Lead and coach the ERP and CRM team to their full potential and develop their careers Support and drive process change and communication in line with Dynamics365 F&O and CRM best practice Coordinate and contribute to end-user training, including the development of system documentation and training materials Assist with functional specifications of customizations and integrations required for Dynamics365 F&O and CRM implementations Provide pre-go-live and post-go-live end-user support Serve as the lead Dynamics365 F&O and CRM technical expert on the development team Take responsibility for the customized unit programming and overall system functionality Work with the Project Managers, Business Analyst and Consultants to understand the business/application requirements of the assigned task Take responsibility for delivering development tasks within agreed budgets and timelines Creation of technical documentation for all customizations and integrations Qualifications: The ideal candidate will have the following qualifications and capabilities: Excellent leadership, management, interpersonal and communication skills. Success managing complex systems implementation projects Functional knowledge of F&O capabilities for finance, manufacturing, and supply chain Functional knowledge of CRM capabilities for the prospect to order, marketing, and field service Experience integrating ISVs with D365 Experience with connecting D365 with Azure data lake Expertise in understanding complex technology & applying it in a practical way to create business solutions Minimum Experience: Bachelors or advanced degree in an analytic discipline such as engineering, economics, or information management Experience designing and presenting IT solutions In-depth knowledge of Dynamics 365 F&O and CRM (CE), including LCS, DevOps, BYOD, Dual-Write (DataVerse), RSAT SOX, HIPAA & GDPR knowledge preferred Senior-level application management experience (12+ years) 12+ years of people management 2+ years in a large international company preferred Excellent organizational skills with the ability to balance multiple demands Proven ability to write effective system and process documentation –including business and system requirements, process diagrams, and data flow charts Exceptional customer service skills follow up with clients and team members and takes the initiative to anticipate and solve problems Effective time management skills Ability to communicate effectively with all levels of the business Ability to establish priorities, work independently and proceed with objectives with a minimum of supervision Ability to handle and resolve conflict Salary for this role will be in the range $140K - $210K plus benefits. The position will be based in Trumbull CT USA – with remote working until the pandemic is resolved. Do send your CV to us in Word format along with your salary and availability.
Permanent

Job Vacancy
IT Technology Planning & Governance Manager with Enterprise Architect Solutions

Nexus Jobs Limited
Published on

£90k-110k
London, England, United Kingdom
IT Technology Planning & Governance Manager with Enterprise Architect Solutions Our Client is a leading company in the UK who are looking to recruit a candidate with at least 10 years expertise in IT technology and governance planning with Enterprise Architect Solutions experience. The role is Technology Planning Manager where you be responsible for the ongoing development and maintenance of the technology alignment roadmap for Corporate working closely with senior stakeholders, systems owners and 3 parties to deliver innovation. Lead day-to-day support and management of the core business Applications Portfolio lifecycle including but not limited to Finance, Legal, Property, Pensions, Treasury, HR, Business Development, Payroll and our Corporate Intranet ensuring that delivery of change is fit for purpose, of high quality, reliable and secure. Role Responsibilities Drive customer-centricity and stakeholder engagement, work closely with Corp functions to align application roadmaps with the combined Corp IT / SSC annual technology plans and dependencies. Work with senior stakeholders to build, document and map business capability to solution architecture across the Corp. Take ownership and develop a technology roadmap that meets the application requirements of the Corp to support the wider Company businesses. Evaluate the potential impacts of application workloads moving to cloud, notwithstanding the threats and opportunities for Corp functions. Shape, create and present business cases for high level initiatives, seek approval, funding and prioritisation with senior stakeholders. Understand the capital allocation requirement across the Corp functions plus the overall impact of application change on the operational expenditure budget. Align technology roadmaps and annual budget planning, use as the foundation for reporting on the state of the Corp Application portfolio. Provide technical leadership for Corp initiatives engaging across the Company where corporate applications service the wider businesses. Solve complex business problems with process and technology that cut across Corp group such as Identity and Access Management. Document and review IT standards, procedures and policies to ensure compliance with legal and regulatory requirements. Liaise with internal and external audit teams. Develop and adapt innovation tools and processes to drive operational excellence within Corp IT. Establish and maintain a consistent and integrated approach to information security and data protection governance in line with audit requirements. Create alignment on how to utilise governance forums such as User Experience and Architecture to improve services delivered to Corp functions. Manage solution architects, contractors, 3 Parties and business analyst in the future. Experience Required Significant and relevant progressive IT experience Experience of being in a practical solution planning and technical architecture design role is essential e.g. SaaS, Identity and Access Management Good understanding of emerging and innovative technologies, how to shape, deliver and leverage those technologies Experience of architecture business capability mapping, data management governance, technology roadmaps and project delivery lifecycle processes. Experience of ensuring compliance between corporate business application roadmaps and IT roadmaps. Experience of working within an ITIL service management environment with strong knowledge of business systems or applications within a corporate environment. Ability to deal with and manage conflicts whilst building successful business relationships across a range of stakeholder groups both internal and external to the organisation. Proven leadership skills, setting objectives and ensuring delivery of services to target Proven contract management, supplier management, procurement, and vendor selection experience Experience of systems such as Microsoft Office 365, Dynamics 365, SAP Success Factors, Treasury Openlink Findur, CMS, BACs Payment Platforms, Microsoft Power BI, Integration/ETL, Azure Active Directory Single Sign On and other bespoke applications Experience in executing business continuity planning and IT DRP Creating solution and technical application architectures, IT standards and policies Day-to-Day management of the Application Portfolio, its currency, dependencies and risk Technical lead on major system changes and upgrades Responsible for the development and management of Solution Architects, Business Analyst and contract resources Provide support to Corporate functions and wider businesses to enable them to optimise their use of corporate applications Vendor Management and selection (RFIs / RFP support) The Client is based in Central London. The salary for this role will be in the range of £90K - £110K + Benefits. Please do send your CV to us in Word format along with your salary and availability.
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ERP Finance Systems Project Manager

Nexus Jobs Limited
Published on

£500-650
Northampton, England, United Kingdom
ERP Finance Systems Project Manager Our Client is looking to recruit a Qualified Accountant with ACCA with experience of working with and implementing multiple finance ERP systems globally Qualified Accountant with 3-5 years finance operations experience. Developing business case proposals, delivery full lifecycle management, user testing & training, and post go-live support and optimisation. Good working knowledge of leading cloud-based Finance solutions such as Microsoft Dynamics, SAP, Oracle or NetSuite. Expertise of integrating Finance packages with other strategic solutions including CRM and eCommerce platforms. Experience of and/or qualifications in Project Management methodologies such as Prince 2, PMP, MSP and Agile. Excellent knowledge of MS Office toolset including Excel to an Advanced level. The ERP Finance Systems Project Manager role will require an in-depth knowledge and use of leading, cloud based Finance ERP solutions in a global context - combined with sound technology and implementation experience in a global environment. Creative thinker, with the ability to proactively identify areas for potential improvement (process and functionality) Lead initiatives and solution enhancements. Translate business/operational requirements into effective and efficient systems solutions and to manage conflicting priorities/complex workload. Must have excellent communication skills at all levels. Based in Northampton, this role will require international travel. The daily rate will be very competitive. Please send your CV to us in Word format along with your daily rate and availability.
Permanent

Job Vacancy
Salesforce CRM/nCino Core Banking Platform Lead

Nexus Jobs Limited
Published on

£80k-90k
London, England, United Kingdom
Salesforce CRM/nCino Core Banking Platform Lead Our Client is bank based in the City of London who are looking to recruit a Core Banking Lead for the Salesforce CRM nCino Patform. You will have at least 5 to 7 years experience at expert level of working with a Core Banking system and ideally with Salesforce/nCino core banking platform. The position will report to Head of Software Engineering for Core Banking Systems at the bank. Additionally, you will be responsible for managing a team of 15 software developers, some on-shore and some off-shore to ensure a smooth delivery of projects across different global regions. Role Description This full-time Salesforce CRM/nCino Core Banking Platform Lead role is a hybrid position based in London, with flexibility to work from home part of the week. The role involves leading the design, configuration, and optimization of Salesforce CRM and the nCino core banking platform to support business and client requirements. The Lead will translate stakeholder needs into scalable solutions, manage the product backlog, and coordinate with technical teams to deliver enhancements, integrations, and releases. Day-to-day responsibilities include gathering and analyzing requirements, overseeing implementation and testing, ensuring data quality and compliance, and resolving platform-related issues. The individual will also provide guidance and training to users, collaborate with sales and relationship teams to improve customer journeys, and drive continuous improvement across CRM and banking processes. Qualifications Strong Customer Relationship Management (CRM) skills, including hands-on experience with Salesforce and understanding of nCino or similar core banking platforms. Advanced Analytical Skills to interpret business requirements, analyze data, and design effective process and system solutions. Excellent Communication skills for engaging stakeholders, documenting requirements, presenting solutions, and supporting change management. Proven Project Management experience in planning, prioritizing, and delivering platform enhancements and integrations in a structured, timely way. Experience in banking or financial services, particularly in lending or core banking operations, is highly desirable. Familiarity with agile delivery methods, system integration concepts (APIs, data flows), and testing best practices. Bachelor’s degree in information systems, computer science, business, or a related field, or equivalent professional experience. Salesforce and/or nCino certifications are a strong advantage. You will be lead the software development team to produce technical solutions design. Collaborate with the Offshore developers to manage distributed delivery, ensuring clarity in requirements, timelines, and quality expectations. Act as the onshore escalation point for delivery issues and blockers. Break down high-level designs from the technical solution design/review group into actionable development tasks. Ensure onshore development follows best practices and coding standards. Conduct code reviews and provide technical guidance to developers. Work closely with Stakeholders as the primary onshore interface for business analysts, product owners, and QA teams. Serve Participate in requirement walkthroughs, sprint planning, and demos. Ensure business expectations are clearly communicated to offshore teams. Manage and coordinate development environments. Support deployment planning and execution in collaboration with the Offshore team and release managers. Encourage the use of Agile/Scrum practices and continuous improvement. Ensure thorough unit testing and documentation of deliverables. Support integration testing and UAT cycles, coordinating with offshore QA resources. The position is 3 days per week in the office in the City of London. The salary for this role will be in the range £80K - £90K. Do send your CV to us in Word format along with your salary and availability.

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Frequently asked questions about working as a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

What is the role of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User Support is a technician who handles incidents reported by users. It can be any difficulty that users encounter. They must find the flaws and propose adequate solutions to resolve the problems encountered. In other words, User Support comes to the rescue of users to troubleshoot their issues.

How much does a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) charge

The daily rate of a User Support depends on the level of responsibility and industry sector, but on average, it is 270 euros. The average salary of a user support will be £30K per year on average.

What is the definition of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

The User Support position is one of the entry points for novice IT technicians. User Support provides technical assistance to users as its name indicates. First, they search for the source of the problem, failure, errors, bug... To do this, they can connect directly to the user's workstation to fix the issue. Then, they will quickly establish a diagnosis of the anomalies. The user assistant may also be required to intervene remotely to resolve the issue in question, whether by phone, email, or another communication medium. Regardless of the failure, User Support must quickly find ways to solve any type of problem: network, Internet, computer that won't start, connection issues, etc. These are examples of failures that often occur.

What type of mission can a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) handle

The missions of a User Support are numerous. Here are some of the main ones to know: • Receive user requests (problem, breakdown, etc.) • Record reported anomalies (malfunctions, incidents...) • Process requests received following incidents • Ensure follow-up of problem handling (reminders, analysis, consolidation...)

What are the main skills of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

Taking a User Support position is not an easy task. There are many functions that this expert must perform. Here are the main skills required for anyone who wishes to become a User Support specialist. • Master MS SQL Server databases • Have good technical knowledge (operating systems such as Linux, Mac, Windows... as well as LAN/WAN network protocols, TCP/IP, http, proxy...) • Have good administration skills in software solutions like EDM or ERP

What is the ideal profile for a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User Support is a key position within the firm. It ensures the proper functioning of user equipment. To occupy this position, here are some qualities that a user assistant must have. • Good communicator • Teaching skills • Autonomy • Versatility • Good listening skills • Responsiveness
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