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Job Description ServiceNow Technical Support - London We require a ServiceNow Technical Support Analyst with 8+ years (SA / M Level);- 2.5 to 3 years of ServiceNow relevant experience. Job Description : • Service now Implementation Specialist & Admin • Core module (Normal Incident, MIM, Problem, Knowledge, Change, ESS, CMS(optional ) ) • Good Communication and presentation skills, Client handling. • Java Scripting knowledge and hands on experience on it. • Hands-on with ITIL Process implementation. • Service-now for custom Application Design & Development. • Hands-on technical delivery including required documentation of cost-effective Service-now solutions, Ability to create and Modify Workflows. • Hands-on design, development and deployment experience with the Service-now platform. • Hands-on migrating data from different tools into ServiceNow. • Hands-on to SNow Integration • Good at creating required information for Reporting and Dashboards • Knowledge of ITIL methodologies and processes. Technical Expertise : • Creation of script based Assignment and Approval rule. • Creation of Business Rule, UI Action by using Glide script. • Creation of Glide Record object and use of several other important objects as these objects are created for you when your script is called. • Creation of custom related list. • Creation of Access Control List with the help of Scripting. • Creation of Script based UI Policy and Client Script. • Glide Ajax, Glide Form (g_form), Glide User (g_user), Glide Record, Glide System, Glide Element, Glide Aggregate • Querying the table by using Glide Record • Referencing Glide List • Debugging script • Creating and customizing UI and pages using Jelly • Working with complex Log Files. • Render forms, lists, UI Pages, and many other things in SXX XX XX XX XX with the help of Jelly • Designing of Macros and Formatters. • User Administration • Web Service Integration • User Interface Level Integration • MID Server Integration • Use of Import Sets for data loading from external file or database to the XX XX XX XX XX Knowledge of ITIL V3 processes This is a 3 month contract based in Central London. Please forward your CV in Word format.

Job title: Service Design and Transitions Manager Location: Frimley / Preston. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: £ 50,000 - £ 60,000 What you'll be doing: Designing Services for optimal availability via introduction of robust proactive service management processes and designing for end user consumption ensuring positive User Experiences are delivered Creation of Service Design Packs and implementation of Service Transition Plans to realise new Services meeting agreed requirements Delivering Service Design for multiple projects within a programme in compliance with the organisation's delivery frameworks and as a co-ordinated, seamless transition Being accountable for the transition activities on behalf of the programme, ensuring effective co-ordination and communication between project managers, the programme leads and the customers Running operational readiness reviews prior to project go-live, ensuring a smooth transition to live service Your skills and experiences: Essential: Knowledge of IT Service Management, Service Design and Service Transition Management ITIL / Six Sigma qualifications desirable. Training and sponsorships provided for strong candidates without Understanding of Service Design principles and artefacts Ability to engage and run workshops with service owners, project managers and other relevant stakeholders to foster good collaboration and build trusted relationships Ability to produce high quality documentation using Microsoft Office and Visio Desirable: ITIL / Six Sigma qualifications Benefits: You'll receive benefits including a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. You'll also have access to additional benefits such as flexible working, an employee assistance programme, Cycle2work and employee discounts - you may also be eligible for an annual incentive. The Service Operations team: You will be joining a professional and dynamic team, which is going through a period of sustained growth with an Enterprise international agenda. The team operate within an existing framework using standard repeatable processes/templates. Autonomy and flexibility is encouraged to foster creativity and innovation. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals. We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles working for BAE Systems will be subject to both security and export control restrictions. These restrictions mean that factors including your nationality, any previous nationalities you have held, and your place of birth may limit those roles you can perform for the organisation. Closing Date: 11th December 2024. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Job Description Our Client is a retail technology software company. They are urgently looking to recruit a Service Desk Manager with at least 3 to 5 years commercial helpdesk support experience. Key skills required: • Supporting various teams across the CS Department and the Company to ensure the highest quality of service to our Customers - both internal and external. • Overall ticket workflow management and ownership, including 1st line triage and escalation of tickets to 2nd and 3rd line. • Troubleshooting, fault diagnosis and providing resolution to customer issues as appropriate. • Processing all enquiries professionally and efficiently, ensuring customers are regularly and fully updated on the progress of all logged tickets throughout their lifecycle. • Implementation of ITIL processes for Incident, Problem, and Change Management to introduce operational efficiencies and better support our Customers. • Monitoring agreed SLA's and ensuring daily/weekly targets are met Reporting on SLA targets, numbers and types of requests Maintain a sense of humour whilst working in a fast-paced dynamic team! Essential Skills ... At least 2+ years of experience in a customer facing Service Desk role , ideally in a SaaS environment within the Internet industry. • Working knowledge and experience of ITIL Service Management concepts, and how these are applied to the everyday issues which typically arise. • Demonstrable experience using front-end ticketing systems such as FreshDesk/Service, ZenDesk or similar. • Excellent working knowledge of Microsoft Office, particularly Excel, as well as web browsers and Internet applications. • Understanding of tracking tags and a basic understanding of web languages including HTML, JavaScript, XML a major bonus. • Demonstrable experience at working both independently and in a team-oriented, collaborative, customer facing environment Based in Central London. The salary for this role will be £25K - £35K. Please send your CV to us in Word format.