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At CGI, we deliver critical transport and infrastructure services that underpin the UK’s transport networks, ensuring new solutions are introduced seamlessly into live environments. As a Service Transition Manager, you will play a key role in enabling operational readiness across complex programmes, ensuring services are robust, supportable, and aligned to business outcomes. Working at the heart of delivery and operations, you will help shape how services evolve while driving consistency, governance, and quality. You will be empowered to take ownership, bring forward innovative approaches, and grow within a collaborative environment that values expertise, accountability, and continuous development. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position with some monthly travel to client sites in Birmingham and Leeds.

Our Digital and Data technology team are at the forefront of digital innovation. They provide best-in-class solutions for our customers, helping to shape and support a data driven future for the UK government. Whether it’s creating bespoke, secure software, offering programme and application support or moving an entire embassy’s servers to a Cloud platform, no matter the task, they’re on hand to provide support. Now, you’ve got the opportunity to join them. Providing innovation to government partners Delivering best-in-class solutions Working at the cutting-edge of technology It all matters Deliver and integrate world-class software for our global customers When you join our collaborative and creative team of software developers, it will be your task to design, code, test, correct and document large programmes and modifications from supplied specifications, and provide costs, timescales and estimate the resources required to effect change. Using all your skills as you collaborate with our clients and users on the content and appearance of complex web pages, we’ll also expect you to create and test pages with specified content and layout, and develop web interfaces to new or existing applications. You’ll have a number of other important responsibilities – these include analysing data requirements to establish, modify or maintain object and data models, evaluating potential solutions and demonstrating, installing and commissioning the selected products. Using application management software and tools to collect performance statistics to ensure targets are met, you’ll perform essential maintenance and identify and resolve any problems you encounter. In addition, you’ll maintain your knowledge of specific technical specialisms, use this to execute a range of specific tasks, and provide detailed advice regarding their application. Use all your specialist development skills as you help defend the UK’s interests With Agile and ITIL Foundation level qualifications or relevant practical experience in a similar role to this one, you should hold Microsoft role-based certification and be skilled at working with technologies in a secure enterprise environment. It’s also important that you possess well developed knowledge of database concepts, architectures, software and facilities, such as Azure DevOps Developer / Cloud/Azure Hub,/Git Hub/ Languages - Typescript/Go/.Net/MS SQL Server and have a good understanding of object and data modelling techniques and design principles. It goes without saying that you’ll have excellent numerical and analytical skills, and extensive knowledge of relevant programming languages. In addition, subject matter expertise in a key technology, tool or product would be desirable, as would experience of working in a variety of ITIL3 environments. Discover the support you need to grow your career further But we’re always looking to improve – just like you. That’s why when you join us, expect to receive a competitive salary, generous holiday entitlement and a Civil Service Pension. Along with this, you’ll also have access to training and other development opportunities to help grow your career with us. Our offices have an on-site gym, nursery, café, and restaurant, and we offer interest-free loans on season tickets and bikes to help you get there. It's a great set of benefits made to support all you do, and all you need. Want to see your future team’s work in action? Step into our Virtual Embassy and select a guide to take you round to see how we deliver for government customers and how you could help. Explore the embassy now at Every single colleague must be security cleared before joining us. If you’re successful in your application, we’ll ask you to undergo our vetting process to achieve Security Cleared (SC) clearance. You can find out more about vetting at To find out more about our benefits and our organisation, please visit It takes a diverse team to protect a diverse world The vital work we do takes an incredible community of colleagues, with different skills, backgrounds, cultures and identities. We support every individual, so that you always know you’re welcome and valued. It’s what makes us a Disability Confident employer. And why we’re recognised as a ‘Carer Confident’ workplace. And it’s how you know you’re joining an inspiring, inclusive organisation.

Your role We are looking for an experienced Capacity Manager to join a support team to ensure VMware based infrastructure capacity meets current and future business needs in a cost-effective, reliable, and scalable manner. In this role, you will ensure the effective management of service operations, and continuous improvement of IT service performance. The ideal candidate has a strong capacity management background, deep knowledge of ITIL practices, a strong understanding of VMware infrastructure Capacity and a proven ability to manage service teams and client expectations in a dynamic environment. Key Responsibilities · Oversee end-to-end delivery of Capacity Management services across infrastructure, support functions and close collaboration with the customer. · Own and execute the ITIL Capacity Management process, including Business, Service, and Component Capacity Management. · Develop and maintain capacity plans, forecasts, and models for VMware environments. · Monitor service performance metrics, analyse trends, forecast capacity allocation and consumption. · Identify capacity risks, constraints, and performance bottlenecks before they impact services. · Drive service improvement initiatives based on capacity data, customer feedback, and technology developments. · Coordinate with internal IT teams (e.g., infrastructure, development, support) to resolve issues and implement improvements. Your experience · Strong experience managing Capacity · Strong understanding of IT service management frameworks (ITIL v3 or v4 certification preferred). · Experience with VMware infrastructure capacity Management. · Excellent communication, stakeholder management, and conflict resolution skills. · Strong analytical and problem-solving capabilities. · Experience managing cross-functional teams in a complex technical environment. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.