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Job Title: IM&T ASSOCIATE - ITIL Process Assurance Location: Barrow-In-Furness. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: Up to £39,000 depending on experience and skills What you'll be doing: Conduct audits of supplier managed ITIL processes to ensure that best practice is being followed Ensuring that the business interests are considered and protected during Major Incidents & Change Requests Customer Management - Identifying and managing key stakeholders, ensuring relationships are developed and enhanced Being the Point of contact for Services escalations & queries coming into IM&T Reviewing Service Performance reporting, taking applicable action with the Service Provider to make a necessary improvement Assisting in conducting Supplier & Contract Assurance, ensuring the successful delivery of key obligations and processes Playing an active role in Business & IM&T Product engagement, attending applicable Service Reviews Benchmarking and reviewing improved ways of working - continually seeking opportunities for productivity improvement, quality improvement and cost reductions Your skills and experiences: Essential: Experience working within an IT Department is essential Demonstrable knowledge of IM&T Service Management Applications such as Service Now Experience of working with or managing a supplier Desirable: ITIL V4 Foundation Benefits: You'll receive benefits including a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. You'll also have access to additional benefits such as flexible working, an employee assistance programme, Cycle2work and employee discounts - you may also be eligible for an annual incentive. The IM&T Service Management team: We currently have a vacancy for an IM&T Associate at our site in Barrow-In-Furness. As an IM&T Associate, you will be working with other team members to collate and action the IM&T needs for the wider business. This role will provide you with the opportunity to learn about IT service management and their implementation processes and could lead to further opportunities within the business. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals. We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles working for BAE Systems will be subject to both security and export control restrictions. These restrictions mean that factors including your nationality, any previous nationalities you have held, and your place of birth may limit those roles you can perform for the organisation. Closing Date: 27th September 2024 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. #LI-SH1 #LI-Hybrid

Job Title: ITIL Service Assurance Location: Barrow-In-Furness. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: Up to £39,000 depending on experience and skills What you'll be doing: Conduct audits of supplier managed ITIL processes to ensure that best practice is being followed Ensuring that the business interests are considered and protected during Major Incidents & Change Requests Customer Management - Identifying and managing key stakeholders, ensuring relationships are developed and enhanced Being the Point of contact for Services escalations & queries coming into IM&T Reviewing Service Performance reporting, taking applicable action with the Service Provider to make a necessary improvement Assisting in conducting Supplier & Contract Assurance, ensuring the successful delivery of key obligations and processes Playing an active role in Business & IM&T Product engagement, attending applicable Service Reviews Benchmarking and reviewing improved ways of working - continually seeking opportunities for productivity improvement, quality improvement and cost reductions Your skills and experiences: Essential: Experience working within an IT Department is essential Demonstrable knowledge of IM&T Service Management Applications such as Service Now Experience of working with or managing a supplier Desirable: ITIL V4 Foundation Benefits: You'll receive benefits including a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. You'll also have access to additional benefits such as flexible working, an employee assistance programme, Cycle2work and employee discounts - you may also be eligible for an annual incentive. The IM&T Service Management team: We currently have a vacancy for an IM&T Associate at our site in Barrow-In-Furness. As an IM&T Associate, you will be working with other team members to collate and action the IM&T needs for the wider business. This role will provide you with the opportunity to learn about IT service management and their implementation processes and could lead to further opportunities within the business. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals. We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles working for BAE Systems will be subject to both security and export control restrictions. These restrictions mean that factors including your nationality, any previous nationalities you have held, and your place of birth may limit those roles you can perform for the organisation. Closing Date: 27th September 2024 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. #LI-SH1 #LI-Hybrid

Change Analysts are responsible supporting the overall Change Management process by reviewing Change quality and supporting the overall administration of the Change Management Process The primary aim of the role is to provide Change & PMO support to the governing of school openings, mergers and closures while providing administrative support to the ENNI Management Team and providing assistance to the change management team as required. What you will be doing: -Own and facilitate Capita's responsibilities within the overarching new schools openings, mergers and closures -Own the work flows associated to the above -Own and drive change of the workflows from the existing QSM system in CSM -Supporting the Change Management Team in administering the C2k Change Management process -Supporting the Operations Management Team in producing weekly and monthly management reporting -Supporting the Operations Management Team at meetings by recording minutes and actions -Support the Change Management Team in administering the C2k change documentation within C2k Exchange -Assist and manage meeting preparation in printing Minutes, Logs etc -Progress both email and telephone requests in a timely manner What we are looking for: -Professional use of MS Office work packages ie Project, Word, Excel, Outlook and Power Point -Previous data analysing and reporting experience -Works well under pressure -Ability to work as part of a team -Ability to work to challenging deadlines -Excellent organisational skills -Able to multi-task and work on own initiative -Proven experience of working in Service Delivery / Service Management Additional desirable skills: -Proven experience of working in Service Delivery / Service Management Excellent knowledge of all ITIL service delivery and service support processes. About Capita Technology and Software Solutions (TSS) Capita Technology and Software Solutions (TSS) is a newly formed global shared service, responsible for delivering innovation and digital transformation for Capita's businesses and clients. We work collaboratively with Capita's divisions to shape the right digital technology solutions to help clients work differently, engage differently, sell differently and to be resilient to whatever next comes their way. We create innovative technology and software solutions for Capita's clients and businesses while ensuring secure, resilient and predictable service delivery. TSS brings together 5000+ colleagues from across Capita into a single function to deliver world-class technology and software solutions for Capita's businesses and clients. What's in it for you? -Opportunity to progress your career in change assurance management -The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice -Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform -Company matched pension, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave and plenty more