Find your next tech and IT Job or contract ITIL in England

Designing engineering solutions. Earthquake-proofing embassies. Managing construction contracts in challenging locations. Just a few examples of the incredible work our Engineering team does. They're the people who plan, design, and deliver innovation across all corners of the globe. Now, you've got the opportunity to join them. Bringing energy to embassies. Designing systems that protect. Realising the power of your skills. It all matters. On-site support, organisation-wide productivity As an Engineer End User Computing, you’ll be crucial to the seamless running of technology operations at FCDO Services. This will be achieved through the management of the product life cycle of all service-raised incidents and requests, in support and maintenance of end user services. You’ll be responsible for informing customers on progress, and when necessary, advising on workarounds. Predominantly, you’ll work on-site, engaging directly with end-users, on-hand to fix hardware and technical problems as swiftly as possible. You’ll need to prioritise tasks based on business needs and dependencies. Importantly, you’ll provide resolutions through troubleshooting and diagnosing, as well as escalating faults to service desk, incident and problem managers for their expertise. You’ll build and carry out routine (re)configuration and installation of secure managed devices, optimising performance. Throughout, you’ll apply agreed methodologies, standards and processes to make and validate decisions. Plus, you’ll be responsible for secure disposals of equipment, as well as reviews of high and low-level technical and operational process documentation. Overall, your goal will be to minimize downtime and ensure the productivity of the organisation. We’d like you to be passionate about maintaining your own professional development and expertise in the latest technologies, to support and grow the business. Sharing and coaching associates on any useful knowledge gained. Add your IT expertise to our outstanding team You’ll bring Agile and ITIL Foundation level or equivalent experience. This will be matched with Microsoft Fundamentals role-based certification. Plus, Level 3 Information Communication Technician or equivalent level 3 qualification in IT, Computer Science or relevant experience. You’re confident working with relevant technologies for FDCO Services, including Windows 10/11, Microsoft365, Apple IOS. Significant experience working with technologies in enterprise and or secure environments has led to the development of a strong technical understanding of hardware, operating systems and software. You remain composed and effective in high-pressure, fast-paced environments. The following would be nice to see: experience working within ITIL environments, Microsoft role-based certification – Microsoft Associate, use of ServiceNow, Microsoft Azure, Intune & SCCM and a knowledge of relevant components, devices, processes, and protocols. Discover the support you need to grow your career further But we’re always looking to improve – just like you. That’s why when you join us, expect to receive a competitive salary, generous holiday entitlement and a Civil Service Pension. Along with this, you’ll also have access to training and other development opportunities to help grow your career with us. Our offices have an on-site gym, nursery, café, and restaurant, and we offer interest-free loans on season tickets and bikes to help you get there. It's a great set of benefits made to support all you do, and all you need. Every single colleague must be security cleared before joining us. If you’re successful in your application, we’ll ask you to undergo our vetting process to achieve Developed Vetting (DV) clearance. You can find out more about vetting at To find out more about our benefits and our organisation, please visit

This is an exciting opportunity to be the Technical Service Desk Manager for the One Login programme. Reporting into the Senior Technical Service Desk Manager, the Technical Service Desk Manager will play a critical role in ensuring that the One Login service is operating as intended having responsibility for keeping reliant parties and the One Login for Government Technical Service Desk informed of events, actions and opportunities that are likely to impact their day-to-day activities, providing an essential interface with IT operational staff and other supporting referral groups. As a Technical Service Desk Manager you’ll: act as the routine escalation contact point, receiving and handling requests for support. Responds to a broad range of service requests for support by providing information to fulfil requests or enable resolution; support the Technical Service Desk Analysts providing investigation and diagnosis and promptly allocates unresolved issues as appropriate. Assists with the development standards, and applies these to track, monitor, report, resolve or escalate issues; identify and engages with users / stakeholders to collate evidence, and understands and defines research which fits user needs. Working with Supplier Management, manages and monitors Service Desk service level agreements (SLAs/SLOs) and performance; initiate and monitor actions to investigate patterns and trends to resolve problems. Effectively consult specialists where required, determine the appropriate resolution and assist with its implementation; translate user stories and propose design approaches or services to meet these needs, and engage in meaningful interactions and relationships with users. Puts users first and can manage competing priorities; drive the analysis, identification, prioritisation and implementation of service improvements and efficiencies, thereby ensuring that the organisation derives maximum value from services. Uses data analytics skills to make decisions that enhance business performance; use results of customer satisfaction measurements to improve services and has successful relationships with the customer; take ownership of problems, and proactively resolves technical problems, ensuring that technical solutions continue to meet business requirements. Takes full accountability for actions taken and decisions made.

Our Digital and Data technology team are at the forefront of digital innovation. They provide best-in-class solutions for our clients, helping to shape and support a data driven future for the UK government. Whether it’s creating bespoke, secure software, offering programme and application support or moving an entire embassy’s servers to a Cloud platform, no matter the task, they’re on hand to provide support. Now, you’ve got the opportunity to join them. Providing innovation to government partners Delivering best-in-class solutions Working at the cutting-edge of technology It all matters Deliver and integrate world-class software for our global customers When you join our collaborative and creative team of software developers, it will be your task to design, code, test, correct and document large programmes and modifications from supplied specifications, and provide costs, timescales and estimate the resources required to effect change. Using all your skills as you collaborate with our clients and users on the content and appearance of complex web pages, we’ll also expect you to create and test pages with specified content and layout, and develop web interfaces to new or existing applications. You’ll have a number of other important responsibilities – these include analysing data requirements to establish, modify or maintain object and data models, evaluating potential solutions and demonstrating, installing and commissioning the selected products. Using application management software and tools to collect performance statistics to ensure targets are met, you’ll perform essential maintenance and identify and resolve any problems you encounter. In addition, you’ll maintain your knowledge of specific technical specialisms, use this to execute a range of specific tasks, and provide detailed advice regarding their application. Use all your specialist development skills as you help defend the UK’s interests With Agile and ITIL Foundation level qualifications or relevant practical experience in a similar role to this one, you should hold Microsoft role-based certification and be skilled at working with technologies in a secure enterprise environment. It’s also important that you possess well developed knowledge of database concepts, architectures, software and facilities, and have a good understanding of object and data modelling techniques and design principles. It goes without saying that you’ll have excellent numerical and analytical skills, and extensive knowledge of relevant programming languages. In addition, subject matter expertise in a key technology, tool or product would be desirable, as would experience of working in a variety of ITIL3 environments. Discover the support you need to grow your career further But we’re always looking to improve – just like you. That’s why when you join us, expect to receive a competitive salary, generous holiday entitlement and a Civil Service Pension. Along with this, you’ll also have access to training and other development opportunities to help grow your career with us. Our offices have an on-site gym, nursery, café, and restaurant, and we offer interest-free loans on season tickets and bikes to help you get there. It's a great set of benefits made to support all you do, and all you need. Want to see your future team’s work in action? Step into our Virtual Embassy and select a guide to take you round to see how we deliver for government customers and how you could help. Explore the embassy now at Every single colleague must be security cleared before joining us. If you’re successful in your application, we’ll ask you to undergo our vetting process to achieve Developed Vetting (DV) clearance. You can find out more about vetting at To find out more about our benefits and our organisation, please visit

Job Profile In this critical role as Network Performance Manager, you will lead performance strategy and continuous improvement across EV charging network operations activity. Your primary goal is to drive year-on-year improvement by leveraging data analytics, digital tools, and stakeholder collaboration to enhance operational efficiency and service delivery. You will work with multiple service delivery contractors to optimise performance assuring our network availability. Key Responsibilities Reporting to the Head of Network Operations you will be responsible for: Supporting the Head of Network Operations in the development of the future operating model for the management of the network. Owning and managing supplier performance frameworks and ensuring that KPIs and SLAs related to EV charging infrastructure are met or exceeded. Working collaboratively with suppliers and internal teams to ensure seamless EV charging service delivery and rapid fault resolution. Leading regular supplier performance reviews, ensuring issues are addressed and continuous improvement plans are implemented. Supporting onboarding of new EV charging suppliers with clear expectations and performance metrics. Collaborating with procurement, commercial and operations teams to monitor, report, and improve supplier delivery and compliance. Using data-driven insights and performance dashboards to identify trends, root causes of failure, and areas for supplier improvement working with the Network Manager to implement required remedial activities. Driving initiatives to improve contractors' reliability and efficiency of the charging network Developing and embedding tools, processes, and training to standardise supplier performance management across regions. Supporting product development and operational delivery of EV charging infrastructure and services. Tracking progress of operational development plans and ensure long-term sustainability. Ensuring contractors are adhering to regulatory safety and environmental standards and achieving compliance with the Public Charge Point Regulations (PCPR). Identifying risks and ensuring they are managed appropriately. Experience: Proven experience managing performance at scale, ideally in energy, infrastructure, or EV sectors. Strong analytical, strategic thinking, and data-driven decision-making skills. Experience leading cross-functional teams and delivering results in a fast-paced environment. IT-literate, with strong skills in data analysis and reporting tools. Passion for innovation and operational excellence. Proven ability to manage KPIs, analyse performance data, and influence outcomes with suppliers. Excellent communication, negotiation, and stakeholder management skills. Strategic mindset with a hands-on approach to operational problem-solving. Skilled in reporting and analytics tools for monitoring supplier performance. Experience delivering results across cross-functional teams and complex supply chains. Understanding of network protocols, hardware and software OCPP and ability to understand ITIL fundamentals of service management. Providing excellent customer service to ensure that our customers love every electric journey in line with our strategic vision. Proficient in the use of Microsoft Excel, Word, Power BI & PowerPoint. Strong analytical, organisational, and multitasking skills. Ability to identify opportunities for improvement and work on implementation plans and business cases.