Find your next tech and IT Job or contract Functional / Business Consultant (E-commerce, HR, Finance, Supply Chain, BPM, Procurement...) in Warrington

***SC CLEARED*** Incident and Problem Management Analyst 6 Month contract initially + Extensions Based: Hybrid - 1 day onsite p/w in Warrington Rate: £250 - £300 p/d - (via Umbrella company) We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a Incident and Problem Management Analyst to join the team. Key Responsibilities; * Act as a point of contact for all Incidents and Problem Records * Monitor the incidents to ensure that the Service Level Agreement are respected * Identify, initiate, schedule, and conduct incident reviews * Ensure the closure of all resolved and end-user confirmed Incident records * Provide guidance to the Incident Process Coordinators * Set and Chair bridge calls on Incidents, as per process * Possess working knowledge on other ITSM and SIAM processes and help if required * Coordinate with other SIAM, ITSM and Business teams * Working knowledge and Safe and Agile DevOps methodology * Act as a point of contact for all Incidents and Problem Records * Monitor the incidents to ensure that the Service Level Agreement are respected * Identify, initiate, schedule, and conduct incident reviews * Ensure the closure of all resolved and end-user confirmed Incident records * Provide guidance to the Incident Process Coordinators * Deliver & manage high standard communications across Customers and IT to ensure that Issues are dealt with by priority and customer needs, providing regular communications to Customers across the organisation. * Co-ordinate with Service Desk and other teams in the identification of Major/ High Incidents; manage these Incidents, to ensure that these are diagnosed and escalated to appropriate and consistent quality standards; co-ordinate Service Desk, IT support staff and Customers to ensure accurate and appropriate communications during these Incidents. * Produce trends analysis of recurring Problems/Incidents - extract trends on Incident types, Customer types, departments, hardware types etc. as instructed * Experience with Knowledge in SLA Measurement, Reporting and Major Incident Management * Owning delivery to ensure the BAU deliverables are met with required Turn Around Time with required Quality * Responsibility for identifying Process Enhancement opportunities, prepare solution, estimation, get customer sign-off and execution of the projects. * Manage Problems, to ensure that these are diagnosed, logged and escalated to appropriate and consistent quality standards; co-ordinate Service Desk, IT staff and Customers to ensure accurate and appropriate communications during Problems. * Call and chair Problem Review meetings following priority Incidents; issue a written Postmortem report to IT management; ensure Problem actions are completed in a timely manner. * Customer Interface: delivering & managing high standard communications across Customers and IT to ensure that Problems are dealt with by priority and customer needs, providing regular communications to Customers across the organisation. * Co-ordinate with Service Desk and Incident coordinator in the identification of priority Incidents; manage these Incidents, to ensure that these are diagnosed and escalated to appropriate and consistent quality standards; co-ordinate Service Desk, IT support staff and Customers to ensure accurate and appropriate communications during Major Incidents. * Hold regular meetings with IT support groups to review recurring Problems and press for final resolutions - or escalate; produce 'Escalation Reports' on recurring issues and issues not being resolved. Key Skills & Experience: 1. Must be ITIL certified or demonstrate strong knowledge - Essential. 2. Responsible to meet Process SLAs and KPIs - Essential. 3. Possess excellent soft skills, verbal and written communication skills - Essential. 4. Ability to participate and lead, when needed, project meetings with the customer - Essential. 5. Demonstrable customer management / service skills/ proactivity 6. Experience of working within a busy first level service desk environment in Incident and Problem management role 7. Very good understanding and awareness of the ITIL Incident management process and procedures 8. Sound technical knowledge across the ITSM tools, applications including MS Office, Teams, etc., 9. Decision maker with an operational viewpoint 10. Available to support on-call outside of business hours 11. Work with onsite & Offshore Team This is an excellent opportunity on a great project of work, If you are looking for your next exciting opportunity, apply now for your CV to reach me directly, we will respond as soon as possible. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

***SC Cleared*** Service Desk Analyst Warrington + Remote (1 day p/w onsite) 6 Month contract initially, good scope for extension Rates negotiable (Umbrella-PAYE) One of our blue chip clients are looking for a number of Service Desk Analysts to join the team on a long term programme of work. Key responsibilities: The IT Service Desk Analyst will be the first point of contact for providing technical support to the accounts designated users. It will required a competent aptitude for working with applications / computer systems / handheld devices and to undertake analysis, diagnosis and resolution of issues which may range from straightforward to more complicated technical issues to their desired resolution. * The normal working schedule will be no more than 40 hours per week, exclusive of a 30 minute unpaid lunch break each day. * To act as a single point of contact for phone calls and emails from staff regarding IT issues and queries * Receiving, logging and managing calls to their conclusion from internal staff via telephone and email. Key Skills / Experience: * Responsibility for troubleshooting IT related problems from software / applications to hardware, such as desktops, laptops, printers and iPhones of the accounts designated users * Responsible for troubleshoot basic issues operating system, network, email and shared resources such as network shares, printers etc. * Log all customer contacts in CRM tool and take ownership of incidents to their desired conclusion * Installation of all applications and resetting passwords to all enterprise applications * Escalate unresolved calls to various application and infrastructure support teams * Participate in enterprise application release / maintenance activities on request * Closely monitor and meet ticket SLA targets * Effective time / task management, as well as the ability to be flexible and creative on any given task * Willingness to take on extra responsibility, as and when required * Responsible for monitor and maintaining defined SLA's * Act as the designated backup for Incident Manager when reasonably instructed to do so * Quantifiable experience of operating in a face paced moving client facing engagement. * In depth quantifiable knowledge and hands on experience in troubleshooting IT related issues. * Constantly seeks to improve technical knowledge and researches new product capabilities. * Possess excellent inter-personnel skills. * Possess excellent soft skills, verbal and written communication skills. * Willingness to participate and lead project meetings with the customer on request. * Should be flexible with Multiple Shifts as and when required in 24x7 environment * Should ready to work in shifts and out of hours (based on project requirement) This is a great opportunity on a long running programme of work. Apply now for your CV to reach me directly and we will reply as soon as possible. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

***SC CLEARED*** Azure Virtual Desktop - DevOps Engineer 6 Month contract initially + Extensions Based: Hybrid - 1 day onsite p/w in Warrington or Gloucester Rate: £300 - £350 p/d - (via Umbrella company) We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a Azure Virtual Desktop - DevOps Engineer to join the team. You will work as an Azure Virtual Desktop (AVD) - DevOps Engineer for the Virtual Devices Team following Scaled Agile Framework. You will be involved in running, operating, and developing the AVD Environment which supports over 5000 users from various geographies around the world. The AVD environment consist of Single and Multisession AVDs which is managed from Azure Portal and Infrastructure as a Code with DevOps CI/CD pipelines using Terraform, Azure CLI, ARM Templates and PowerShell Scripts. You will also need to support and maintain the Windows environment and related infra (Group Policies, OU, Application Configuration, patching etc.) which is provided in AVD. You are also expected to participate in knowledge transfer, documentation, and cross skilling the Team comprising of Junior SMEs. Key Responsibilities; * Running, operating, and developing the AVD Environment * Maintain and Manage Windows Environment hosted in AVD * Maintain and Manage policies/configuration which supports AVD * Maintain and Manage applications hosted in AVD * Develop and execute Infrastructure as a Code pipelines using Terraform and PowerShell * Maintaining and Managing CI/CD Pipelines via GitHub Repos. * Develop competency in the team and cross skill junior SMEs Key Skills & Experience: * In-depth understanding of the Azure and AVD architecture including good understanding of AVD design best practices and Migration best practices. * High proficiency in Management, Configuration and Deployment best practices of Azure Virtual Desktop (AVD). * Highly Proficient in configuring and managing Resource Pool, Host Groups, Images, Apps and User Access * Highly proficient in configuring user customization through FSlogix * Good Understanding of Virtual Desktop and Application strategies and best practices * Proficient in Windows Operating System principals, Group Policy Management, PowerShell and Application Troubleshooting. * Sound knowledge of Cloud Computing Fundamentals and Azure Desirable: * Hands on Experience of Azure DevOps, CI/CD Pipelines, Managing GitHub Repos, ARM Templates, Azure CLI, Terraform and PowerShell * Understanding of Agile frameworks like SCRUM * Good Communication skills, Interpersonal skills, and customer responsiveness * Working knowledge of tools like JIRA and Service Now This is an excellent opportunity on a great project of work, If you are looking for your next exciting opportunity, apply now for your CV to reach me directly, we will respond as soon as possible. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.