Find your next tech and IT Job or contract Systems and Networks Manager in Wales

Job Title: ICT Senior Network Engineer Location: Bridgend Salary: £47,046 - £50,949 per annum Job type: Full Time / Permanent Level of Welsh language ability required: 2 Working Hours: 37 hours per week Closing Date: 13/02/2026, 15:00 About Us: South Wales Police is the largest police force in Wales, serving a population of approximately 1.3 million people across an area of 2,117 square miles. We are dedicated to keeping our communities safe and secure, and we rely on cutting-edge technology to support our operations. As an ICT Senior Network Engineer, you will play a crucial role in ensuring the smooth functioning of our ICT infrastructure and providing technical assistance to our staff. We have recently invested heavily in our ICT department with exciting new projects and opportunities funded by significant investment. We are going through a period of significant growth and technological change, there has never been a better time to join! The Role: We are seeking a highly skilled and motivated Senior Network Engineer to join our dynamic IT team. In this role you will support the development, implementation, and maintenance of the network infrastructure. The ICT Senior Engineer - Networks will provide the technical resources necessary to support business continuity for a 24/7 emergency policing service and its external partners. Responsibilities: Implement network security including firewall configurations, intrusion detection/prevention systems, and access control lists To maintain the network architecture including Cisco routers and switches and Cisco ASA / Firepower firewalls & troubleshoot any issues that develop To manage Meraki firewalls / SD-WAN Appliances To assist with the maintenance of Cisco AnyConnect VPN / NAM / ISE To assist with the implementation and maintenance of a CISCO ACI network To manage the performance of major routing protocols such as EIGRP and OSPF. To conduct network capacity planning and support the roll-out of upgrades and improvements across LAN / WLAN / WAN / Wi-Fi / MPLS / SD-Access and Data Centre Requirements: Must possess any of the following: A bachelor's degree in an ICT related subject, Cisco Certified - preferably CCNP or demonstratable equivalent skills or experience in networking Must have experience of designing, installing, configuring and managing an on-premise network infrastructure including layer 2 and 3 switching and routing. Must have experience of managing network security hardware and software, including firewalls and network intrusion detection systems. Experience of network hardware and software including Cisco and Meraki solutions Must demonstrate in-depth understanding of datacentre network architectures, ICT disaster recovery strategies, and LAN / WLAN / WAN / Wi-Fi / MPLS / SD-Access networking technologies. Benefits Include: Training and professional development opportunities Local Government Pension Scheme 24 days Annual Leave increasing to 29 days after 5 years employment Flexible working dependant of duties Free on-site parking On site fitness centre and canteen Collaborative and supportive work environment. Cycle to work scheme Wellness programmes SWP Diolch Vectis & Blue light Discount Card Opportunity to make a meaningful contribution to public safety and community well-being. Diversity, Equality & Inclusion: As a Force, we are committed to developing the overall structure of equality, diversity and inclusion across South Wales Police: in our workforce and in the services we provide. South Wales Police is an equal opportunities employer and is determined to attract, employ and support a workforce which is representative of the diverse society which it serves. We are committed to achieving a working environment which is free from any form of harassment, intimidation, bullying or victimisation. Applications are welcomed from all under-represented groups and support will be made available for all applicants as and when requested. Additional Information: The successful Candidate must be willing to undergo vetting to MV/SC Vetting. Note: Due to the sensitive nature of the work performed by South Wales Police, all applicants will undergo a comprehensive background check as a part of the recruitment process. Shortlist Date: 23 February 2026 Interview Date: 2 March 2026 Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: IT Systems Technician, ICT Technician, IT Systems Support, IT Technician, Information Technology, IT, 1st Line, 2nd Line, Technical Support Engineer, Network Engineer, IT Networks Technician, IT, Customer Services may also be considered for this role.

Job Title: Senior Field Based Comms Engineer Location: Pencoed, Bridgend (Field Based) Salary: £33,000 - £37,000 per annum depending on experience Job Type: Full time, Permanent Working Hours: Monday to Friday - 8am to 6pm (8.5 hour day / 42.5 hours in between these times) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About the Role: We are seeking a skilled Communications Engineer, with extensive experience in data networking and structured cabling to join our technical team. The ideal candidate will be responsible for the design, installation, and maintenance of VoIP systems, network infrastructure, and data cabling within our group and Partner environments. This is a hands-on role combining both network engineering expertise and practical on-site cabling and deployment work. Travel, nights away, and occasional weekend work will be required, but notice will always be given in advance. Responsibilities: Install, configure, and support VoIP phone system Manage and maintain PBX systems, SIP trunks, and related network components. Work with ISPs and SIP providers to resolve connectivity and call routing issues. Design, deploy, and maintain LAN/WAN infrastructure including switches, routers, and firewalls. Configure VLANs, DHCP, DNS, VPNs, and QoS policies to support voice and data networks. Conduct site surveys and assist in planning network topologies. Perform diagnostics, monitoring, and performance tuning on network equipment. Install Cat6, and fibre cabling systems according to best practices. Fluke Test and certify new cabling installations. Maintain accurate documentation of network layouts, configurations, and cabling routes. Provide Level support for escalated network and VoIP issues. Working away is required in this role to support our partners Liaise with internal teams and third-party vendors to ensure project delivery and uptime What we're looking for: Proven experience in VoIP engineering and network administration. Strong understanding network routing/switching. Experience with structured cabling installation and cable testing tools. Familiarity with Routers DrayTek, and Aruba Wi-Fi Hands-on experience with PoE switches, IP phones, and network monitoring tools. Full UK driving licence and willingness to travel to sites. Benefits: Competitive salary of £33,000 - £37,000 (experience depending). Inclusive EMI Share Equity Scheme - own a slice of the "Purple Pie." Day off for your birthday. Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays. Give back day to support your chosen charity. Savings on gym memberships, shopping and other discounts available through Perkbox. Variety of social events & team building opportunities are available. Opportunities for professional growth and development. Collaborative and supportive work environment. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; Communications Engineer, Telecoms Support, 2nd Line Support, VoIP Engineer, IT Network Engineer, VoIP, Network Administrator and Telecommunications Support Technician may also be considered for this role

Job Title: Telecoms Helpdesk Engineer Location: Office-based role, Pencoed, Bridgend, South Wales Salary: £28,000 - £32,000 per annum (depending on experience) Job Type: Full-time / Permanent Working Hours: 40 hours per week between 8am-6pm Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About the Role: We are seeking a Comms Helpdesk Engineer to provide high-quality remote support across our VoIP, connectivity, and data networking services. This desk-based role is ideal for an experience Comms Helpdesk Engineer with strong troubleshooting skills, good customer communication, and a desire to progress within the communications engineering field. You will act as a key point of contact on our helpdesk for comms-related queries, resolving issues efficiently, escalating where appropriate, and ensuring outstanding service delivery for both our internal teams and partner environments. Responsibilities: Provide 2nd and 3rd line remote support for VoIP, broadband, hosted PBX systems, and data networking issues. Troubleshoot call quality problems, registration failures, device provisioning issues, and SIP configuration faults. Support partners with router, firewall, VLAN, QoS and basic networking changes (within defined scopes). Diagnose and resolve WAN/LAN connectivity problems using monitoring and diagnostic tools. Manage tickets end-to-end, ensuring timely updates, clear communication, and excellent customer experience. Escalate complex issues to senior engineers with detailed technical notes and findings. Maintain accurate documentation of systems, network diagrams, configurations, and troubleshooting steps. Collaborate with internal teams - Including IT and Field Engineering - to ensure seamless service. What we're looking for: Experience in VoIP or communications support roles (1-2 years ideal). Good understanding of SIP, RTP, NAT, and VoIP fundamentals. Basic knowledge of routing, switching, VLANs, and firewall concepts. Strong problem-solving skills and ability to diagnose issues logically. Excellent communication skills with a customer-first mindset. Ability to work effectively in a fast-paced helpdesk environment. Desire to grow skills and progress toward more advanced comms engineering roles. Exposure to hosted VoIP platforms (e.g., Yealink, Gamma, Horizon, CallSwitch, etc.) Experience with DrayTek, Unifi, Aruba, or similar networking solutions. Relevant certifications (CompTIA Network+, vendor-specific VoIP or networking). Benefits: Salary of £28,000 - £32,000 per annum (depending on experience). Inclusive EMI Share Equity Scheme - own a slice of the 'Purple Pie'. Birthday day off. Additional day off for personal life milestones. "Give Back Day" for supporting a charity of your choice. Perkbox discounts across shopping, gyms, restaurants and more. Regular social events and team-building opportunities. Career growth pathways into senior communications or network engineering. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; Telecoms Service Desk Technician, Comms Support, 2nd Line Support, 2nd Line Helpdesk Engineer, Technical Support, Helpdesk Support Technician, Fault Desk, Telecoms Service Desk and Telecommunications Support Technician will also be considered for this role.

Job Title: IT Field Maintenance Engineer Location: St Asaph, North Wales Salary: £27,000 - £29,000 per annum Job Type: Full-time / Permanent Working Hours: 5 days a week 9am to 5.30pm, Flexible hours from 8am - 6pm Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About the Role: We are looking for an enthusiastic customer service-focused individual with previous experience working within the ICT sector, preferably in 2nd line with experience being on site with Customers. The successful candidate will be responsible for troubleshooting and maintaining IT systems onsite (Use of Pool vehicles). When not performing on site visits you will be responsible for assisting the IT Helpdesk in resolving IT cases remotely from our Flotek North office, In St Asaph. Responsibilities: Attend customer sites to diagnose and repair services where applicable Perform routine maintenance on hardware, software, and networks to ensure optimal performance. Diagnose and resolve technical issues across a variety of systems, including desktops, servers, and networking equipment. Install and configure software applications and operating systems. Provide technical support to users, assisting with hardware and software-related concerns. Maintain detailed documentation of IT assets, maintenance activities, and troubleshooting procedures. Collaborate with other IT professionals and departments to improve system reliability and efficiency. Ensure compliance with IT policies, security protocols, and best practices. Answering the phone to inbound calls from customers who require technical help Troubleshoot and resolve software and hardware issues remotely over the phone and by email Investigate and monitor all related IT issues ensuring customer faults and incidents are resolved within SLAs Communicate clearly and effectively with end-users, colleagues, and management to quickly resolve issues and ensure customer satisfaction ensuring all open cases are updated with relevant information and customers are regularly updated Responsible for always giving a world-class service What we're looking for: Have an ICT background with 2nd Line Experience Practical knowledge of being on site to support Customers with IT issues. Solid experience in customer service (excellent verbal and written communication skills required) Full UK driving licence Benefits: Competitive salary of £27,000 - £29,000 per annum (experience depending). Inclusive EMI Share Equity Scheme - own a slice of the "Purple Pie." Day off for your birthday. Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays. Give back day to support your chosen charity. Savings on gym memberships, shopping and other discounts available through Perkbox. Variety of social events & team building opportunities are available. Opportunities for professional growth and development. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; IT Support Engineer, Field Based IT Customer Support, Helpdesk, IT Support, IT Support Technician, 2nd Line Infrastructure Engineer, 3rd Line Infrastructure Engineer, 2nd Line Support Engineer, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, Technical Support Technician, may also be considered for this role.

Job Title: Senior IT Helpdesk Technician Location: Pencoed, Bridgend, South Wales Salary: £28,000 - £35,000 per annum (experience depending) Job Type: Full-time / Permanent (Flexible hours between 8am - 6pm, core hours 9am - 5:30pm) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About the Role: We are now seeking a Senior IT Technician to join our team in Bridgend. This is a senior-level role ideal for a highly skilled and experienced IT professional with strong 3rd Line support capabilities and a proactive approach to problem-solving and service delivery. This role will also include attending our partners' sites, when on-site assistance is needed. Responsibilities: Provide expert-level technical support across a wide range of technologies including servers, networks, cloud platforms, and end-user devices. Act as a senior escalation point for complex incidents and service requests, ensuring timely and effective resolution. Lead root cause analysis and implement long-term solutions to recurring issues. Support and manage infrastructure projects such as server migrations, network upgrades, and cloud deployments. Maintain and improve internal documentation, processes, and knowledge base articles. Deliver on-site support for critical issues and project work as required. Collaborate with junior technicians to mentor and support their development. Ensure SLAs and KPIs are met consistently, with a focus on customer satisfaction and service quality. Stay up to date with emerging technologies and recommend improvements to systems and processes. What we're looking for: Minimum 3-5 years' experience in a 2nd/3rd Line IT support role, ideally within a managed service provider or multi-client environment. Strong technical knowledge in: Windows Server (2016/2019/2022) Microsoft 365 administration and support Active Directory, Group Policy, DNS/DHCP Networking (VLANs, firewalls, routers/switches) Virtualisation technologies (Hyper-V, VMware) Backup and disaster recovery solutions Experience with remote monitoring and management (RMM) tools and ticketing systems. Excellent troubleshooting and diagnostic skills. Strong communication and interpersonal skills, with a customer-first mindset. Ability to work independently and manage multiple priorities. Full UK driving licence required - travel to client sites is part of the role. Benefits: Competitive salary of £28,000 - £35,000 per annum (experience depending). Inclusive EMI Share Equity Scheme - own a slice of the "Purple Pie." Day off for your birthday. Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays. Give back day to support your chosen charity. Savings on gym memberships, shopping and other discounts available through Perkbox. Variety of social events & team building opportunities are available. Opportunities for professional growth and development. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; Senior IT Support Engineer, Senior IT Service Engineer, IT Service Desk Technician, 1st Line Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, Support Technician, IT Support Engineer, 1st Line Support Technician, Technical Support, IT Support, Telecoms Support Engineer may also be considered for this role.

f complex IT environments motivate you and you enjoy improving networks, devices, and user experiences, CGI has an opportunity for you. Across the UK, we’re delivering digital transformation that supports public services and commercial organisations alike. Our teams work at the heart of essential systems, ensuring technology performs reliably, securely, and efficiently. When you join CGI, you won’t just support IT — you’ll help enable services that make everyday life better for communities and organisations. At CGI, you are more than an employee — you are a Partner. Recognised in the Sunday Times Best Places to Work List 2025 and named one of the World’s Best Employers by Forbes, we offer a competitive salary, strong pension, private healthcare, and a share scheme (3.5% + 3.5% matching). We are committed to building an inclusive and diverse workplace and proudly hold a Gold Award in support of the Armed Forces Corporate Covenant. This is a field-based role across North Wales, supporting multiple client sites. You must hold, or be eligible and willing to obtain, NPPV3 clearance.