Find your next tech and IT Job or contract Change management

Overall purpose of role:The Operational Change Team manages non-technical delivery, which supports the internal CSO capability & operation, ensuring robust governance wrapper applied to all activity. Working independently or interlocked with CSO technical transformation activity delivering embed & business readiness capability in lockstep.The Operational Change Manager is responsible for delivering change activities supporting the development of CSO. They will be responsible for ensuring all aspects of assigned are scoped, planned, tracked, and managed to successful completion. As the business strategy alters over the time, the manager will need to adjust or re-align delivery / priorities accordinglyKey Accountabilities:* The Operational Change manager will lead in the creation, communication and implementation of Operational Change Initiatives in CSO. * They will work with the PMO to support initiative as necessary; creation & maintenance of detailed project plans covering all deliverables (process, people, IT, control) and dependencies while actively assessing and managing risk; removing / reducing barriers towards realizing goals, ensuring mitigation actions are in place & managed. * Deliver status reporting by providing against milestones, and transparency of risks and issues and will have to coordinate direct and matrix management of internal and third party resources. * They will be responsible for creating communication materials for multiple levels of stakeholders and actively manage day to day activities while ensuring delivery accountability is in place. * They will ensure that their projects and initiatives meet the agreed delivery requirements and that acceptance are managed against agreed acceptance criteria and to a defined plan.Stakeholder Management and Leadership: * The Operational Change Manager role will require the ability to influence and negotiate at all levels of the organisation, in order to guide, influence and convince peer and VP stakeholders across BUK COO of the impact of a change and the need to adopt any recommended mitigation required.* They will work collaboratively with business teams/stakeholders and project/programme stakeholders to ensure that the change meets the needs of the business from a colleague and customer perspective. * They will manage relationships with key stakeholders across the business area and technical community, ensuring continued buy-in to the portfolio projects. * They will engage with Business sponsors and stakeholders and develop a network of support across the operation to enable change delivery.* They will use their knowledge of business areas across CSO, bringing in specialist functions as appropriate, to provide advice and recommendations to influence decisions to ensure seamless landing of changeDecision-making and Problem Solving: * The Operational Change Manager will demonstrate decision making skills, and evidence good organisational and prioritisation skills. * They should be resilient and innovative and eager to consider new and better ways of working.* They will identify risks based on information gathered from projects and programmes and pulling on previously acquired technical experience and learns in order to make evaluative judgements to support decision making across the Retail Bank* They will make recommendations to Operational Change Lead on corrective actions that need to be made in the change portfolio in order to mitigate potential operational or change execution issues.Risk and Control: Take ownership for managing risk and strengthening controls in relation to the work you do. Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Bank's Policies and Policy StandardsEssential Skills/Basic Qualifications:* Experience of working on Operational Change activity with good understanding of the Bank's Change frameworks. * Relationship building, stakeholder management and great communication skills. * Through Agility in approach and thinking, demonstrate ability to challenge and offer alternative creative solutions to progress at speed and with quality. * Ability to make evaluative judgements based on analysis to resolve problems by identifying and selecting solutions through the application of acquired technical experience. Desirable skills/Preferred Qualifications:* Experience in leading and managing multiple stakeholders within a complex matrix environment across multiple geographies.* Experience of project mobilisation, initiation and planning in addition to management of established projects.* Demonstrable security awareness, and understanding of security in the broad business context * Skilled in the use of Microsoft Office, including spreadsheets, presentation tools, word processing and Project, and Programme Management software tools.LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

The Change & Release manager will oversee the implementation, integration and effectiveness of change management processes, and ensure compliance with the change management process, usually directly aligned to a specific customer. Also responsible for the day to day operational delivery of the Incident and Problem processes. Join our dynamic team a Capita as we fulfil the requirements for a large Public Sector client based in Dublin. This is a hybrid role that will require you to be on site in Central Dublin one day a week to manage the client stakeholders. We are looking for a passionate and experienced IT Change Manager to lead our change management initiatives and ensure seamless transitions within our IT infrastructure. What you will be doing: - Support and maintain adherence within the Change & Release Management process within Capita IT&N Services and Customer base. - Experience across Problem and Incident management to assist with Change. - Ensure day-to-day service including validation and quality checks for new Changes, chair review forums, and CAB. - Deliver the process role of "Change Manager", chair and participate in internal and customer-facing Change Advisory Boards (CABs). - Support the operational management of all types of Change and Release CRQs via Remedy. - Coordinate and prioritize Change Management process to achieve targets and expectations, including customer satisfaction, KPIs, SLA, and OLAs. - Drive the continual improvement of Change Management process and procedures. What we are looking for: - Strong communication skills with an excellent grasp of the English language, able to communicate clearly at all levels. - Proven track record showing experience in a similar role within an ITIL-based Service Operation environment. - Working knowledge of operational Change, Incident, and Problem Management in an infrastructure environment. - Knowledge and practical use in operating an IT Service Management toolset for the core process e.g., Change Management. - Minimum ITIL Foundation V4. - Knowledge of the value of Change and Configuration Management, the links from Change to Configuration, and impact on Availability. What's in it for you? - 23 days' holiday (rising to 27) with the opportunity to buy extra leave - Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more - Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology - The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice - Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform About Capita Technology and Software Solutions Capita Technology and Software Solutions (TSS) is a 5000 people strong global shared service, responsible for delivering innovation and digital transformation for Capita's colleagues, businesses and clients. We design, build and run the right technical competencies and partnerships to enable Capita to deliver seamless public and customer services - from working collaboratively with Capita's businesses to shape the right technology and software solutions to take to market, to ensuring colleagues have access to resilient, predictable IT services and support, that enables them to work effectively and securely. TSS is right at the heart of Capita, as we work to create a technology-led organisation. You'll be part of a Capita-wide network of 45,000 experienced, innovative and dedicated individuals across multiple disciplines, sectors and countries. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you . What we hope you'll do next: Choose 'Apply now' to fill out our short application, so that we can find out more about you.

Pay up to 37,497, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. As a Change and Implementation Manager, you will oversee the end-to-end business implementation of the digital projects that our Desktop Release Team are across. You will work with different teams within DWP's Digital Group to deliver services to that are viable and deliver value. A vital part of this role is ensuring that the relevant changes to services and products are implemented and delivered into the business at a pace which meets needs and requirements. You will plan collaboratively with the Digital WorkPlace Team, Product Areas and Business Teams to ensure the successful, agile deployment. This is all about your ability to establish priorities, communicate conflicts and issues and to support these teams in navigating a complex business environment. This role is part of in wider Delivery community - the biggest and best in the government. You will work across a range of projects, with lots of good people, to enhance your skills and build your capability, supported by loads of learning and development opportunity. DWP. Digital with Purpose. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work, and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Understand and own their roles, responsibilities, and business priorities. Advise on priorities, objectives, and expectations to get the best out of people. Communicate with others in a clear, honest, and enthusiastic way to build trust. Explain complex issues in a way that is easy to understand. Consider people's individual needs, introducing different methods for communication. Deliver difficult messages with clarity and sensitivity, being persuasive when required. Consider the impact of the language used. Remain open-minded and impartial in discussions, whilst respecting the diverse interests and opinions of others. Identify and compare the best processes or delivery methods to use, including measuring and evaluating outcomes. Able to recognize when something does not work and encourages a mindset of experimentation. Can adapt and remain resilient and can see outside of the process. Details. Wages. Perks. Location: You'll join us in our brilliant digital hubs in Manchester or Blackpool whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £37,497. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £10,800 per year. Holidays: A generous leave package starting at 24 days and rising to 26 days after one year. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100) Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.

Job Title: IT Change Analyst Location: Preston. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: £38,000 - £40,000 What you'll be doing: Delivering the IT Change Management role, working with a team of internal and supplier experts to deliver change management functions for the BAE SIAM organisation The team uses ServiceNow and the CAB workbench module to manage all changes and a number of ServiceNow dashboards to manage the change process Ensuring the Change Management function is delivered to tight timescales and to quality standards Chairing the Change Approval Board twice weekly Working with Change Approvers to ensure their verdicts are captured accurately and on time to allow decisions on all changes Delivering monthly reporting Setting up meetings and reporting on the results of failed changes so that lessons can be learned to improve the process and quality in the future Setting up and administering templates for the Standard Change process Assisting in the development of new or improved practises and organisational processes or standards and facilitating localised improvements to the services Your skills and experiences: Skilled in using ServiceNow and ServiceNow reporting functions, familiarity with the Change module Experience in developing effective working relationships with technical experts and suppliers Knowledge of working within a SIAM operating model would be beneficial Attention to detail and ability to work in a busy environment Knowledge of BAE systems or other defence organisation would be beneficial Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Enterprise IT team: Would you like to play a key role in the service reporting to the Enterprise IT Services? This role will provide you with the opportunity to grow and expand your skills in an IT environment. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals. We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date: 23rd January 2025 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. #LI-SH1 #LI-Hybrid

Job Title: Automation RPA Support Engineer Location: Various locations across the UK. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: £35,000 - £40,000 Depending on skills and experience What you'll be doing: Responsible for supporting the smooth and efficient operation of automated business processes created using Robotic Process Engineering (RPA) tools Provide technical support, troubleshoot issues and monitor performance Contribute to the ongoing maintenance and improvement of automation workflows Communicating with Automation software supplier on software related issues, suggested improvements and participating with other users in the RPA community Ensure as part of Change Management process any changes to automations are developed in accordance with standard Automation Anywhere design principles and conventions and development best practice Your skills and experiences: Essential: Strong knowledge of working within an RPA environment Experience in computer programming languages (C/C++, C#, Python, VB Script, Ruby, Java, JS, .Net) Familiarity with IT infrastructure, databases (SQL/NoSQL) and APIs Experience with debugging and diagnostic tools Excellent understanding of Excel, its formulas and demonstrable record of creating macros Desirable: Experience in computer programming languages (C/C++, C#, Python, VB Script, Ruby, Java, JS, .Net) Familiarity with IT infrastructure, databases (SQL/NoSQL) and APIs Experience working with business and IT teams to understand requirements and support automation solutions Knowledge of incident tracking and change management tools (e.g. Jira, ServiceNow) Leading User Acceptance Testing (UAT) and showing work to technical/non-technical teams through written and verbal communication Experience of quality assurance of documentation and processes Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Automation Team: You will be advising and assisting the Data Analytics Management Team. Part of a new fast-growing department you will be interacting with a wide range of stakeholders on exciting new projects that have a real bearing on the company. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals. We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date: 13th January 2025 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. #LI-JM1 #LI-Hybrid

Job Description Application Support Analyst Our Client is looking to recruit an Application Support Analyst with at least 3 to 5 years 1 st and 2 nd Line Support experience. Reporting to the Service Delivery Manager, the Application Support Analyst has primary responsibility for providing day to day operational support for the Application Portfolio, through the effective use and management of incident, requests and problems. ou will be responsible for the regular monitoring and maintenance of the application portfolio. You will be responsible for the change management process, ensuring that the all changes are managed in accordance with the appropriate policies and that they have an appropriate roll-back plan and are scheduled in conjunction with the SSC and 3 rd party suppliers as appropriate. Responsibilities • Provide 2 nd and 3 rd line support for the application portfolio • Monitor application systems, identifying performance trends and taking action when necessary to stop problems arising • Liaise with 3 rd party suppliers, ensuring issues are escalated and dealt with as necessary and to SLA • Own application/system documentation and the data repository that holds that information (i.e. SharePoint) • Provide technical support to the application architect and project services as required for project deliverables • Provide test support for new and enhanced systems/applications • Responsible for Change Management process, ensuring that changes are managed, roll-back plans are in place and that they are appropriately scheduled and approved by CAB, liaising with Change Manager • Owns Configuration Management process • Responsible for scheduled maintenance and capacity planning • Ensure that security, compliance and legislation is considered in all aspects of the role and associated processes • Responsible for the development and maintenance of the data warehouse • Run reports and conduct analysis in-line with Business/Management requirements • Responsible for the provision of performance information, ensuring timely, accurate reports are provided to the necessary parties • Work with the Application Architect and Project Services to ensure that data/information analysis and reporting is considered in the development of new and enhanced systems design to ensure consideration is given to the linking, matching and cleansing of data across systems. Experience • Proven experience working in 2 nd /3 rd line support role • Experience of working with ITIL processes within an organisation, in particular, incident, request, change and problem Management • Experience working in a customer facing technical role • Proven experience working with and managing 3 rd party suppliers • Experience managing assets, both hardware and software The Client has offices in Peteborough. Salary for this role is £35K - £40K + Benefits. Please do send your CV to us in Word format along with your salary and availability

Job Description Application Support Analyst Our Client is looking to recruit an Application Support Analyst with at least 3 to 5 years 1 st and 2 nd Line Support experience. Reporting to the Service Delivery Manager, the Application Support Analyst has primary responsibility for providing day to day operational support for the Application Portfolio, through the effective use and management of incident, requests and problems. ou will be responsible for the regular monitoring and maintenance of the application portfolio. You will be responsible for the change management process, ensuring that the all changes are managed in accordance with the appropriate policies and that they have an appropriate roll-back plan and are scheduled in conjunction with the SSC and 3 rd party suppliers as appropriate. Responsibilities • Provide 2 nd and 3 rd line support for the application portfolio • Monitor application systems, identifying performance trends and taking action when necessary to stop problems arising • Liaise with 3 rd party suppliers, ensuring issues are escalated and dealt with as necessary and to SLA • Own application/system documentation and the data repository that holds that information (i.e. SharePoint) • Provide technical support to the application architect and project services as required for project deliverables • Provide test support for new and enhanced systems/applications • Responsible for Change Management process, ensuring that changes are managed, roll-back plans are in place and that they are appropriately scheduled and approved by CAB, liaising with Change Manager • Owns Configuration Management process • Responsible for scheduled maintenance and capacity planning • Ensure that security, compliance and legislation is considered in all aspects of the role and associated processes • Responsible for the development and maintenance of the data warehouse • Run reports and conduct analysis in-line with Business/Management requirements • Responsible for the provision of performance information, ensuring timely, accurate reports are provided to the necessary parties • Work with the Application Architect and Project Services to ensure that data/information analysis and reporting is considered in the development of new and enhanced systems design to ensure consideration is given to the linking, matching and cleansing of data across systems. Experience • Proven experience working in 2 nd /3 rd line support role • Experience of working with ITIL processes within an organisation, in particular, incident, request, change and problem Management • Experience working in a customer facing technical role • Proven experience working with and managing 3 rd party suppliers • Experience managing assets, both hardware and software The Client has offices in Peteborough. Salary for this role is £35K - £40K + Benefits. Please do send your CV to us in Word format along with your salary and availability

Job Description Application Support Analyst Our Client is looking to recruit an Application Support Analyst with at least 3 to 5 years 1 st and 2 nd Line Support experience. Reporting to the Service Delivery Manager, the Application Support Analyst has primary responsibility for providing day to day operational support for the Application Portfolio, through the effective use and management of incident, requests and problems. ou will be responsible for the regular monitoring and maintenance of the application portfolio. You will be responsible for the change management process, ensuring that the all changes are managed in accordance with the appropriate policies and that they have an appropriate roll-back plan and are scheduled in conjunction with the SSC and 3 rd party suppliers as appropriate. Responsibilities • Provide 2 nd and 3 rd line support for the application portfolio • Monitor application systems, identifying performance trends and taking action when necessary to stop problems arising • Liaise with 3 rd party suppliers, ensuring issues are escalated and dealt with as necessary and to SLA • Own application/system documentation and the data repository that holds that information (i.e. SharePoint) • Provide technical support to the application architect and project services as required for project deliverables • Provide test support for new and enhanced systems/applications • Responsible for Change Management process, ensuring that changes are managed, roll-back plans are in place and that they are appropriately scheduled and approved by CAB, liaising with Change Manager • Owns Configuration Management process • Responsible for scheduled maintenance and capacity planning • Ensure that security, compliance and legislation is considered in all aspects of the role and associated processes • Responsible for the development and maintenance of the data warehouse • Run reports and conduct analysis in-line with Business/Management requirements • Responsible for the provision of performance information, ensuring timely, accurate reports are provided to the necessary parties • Work with the Application Architect and Project Services to ensure that data/information analysis and reporting is considered in the development of new and enhanced systems design to ensure consideration is given to the linking, matching and cleansing of data across systems. Experience • Proven experience working in 2 nd /3 rd line support role • Experience of working with ITIL processes within an organisation, in particular, incident, request, change and problem Management • Experience working in a customer facing technical role • Proven experience working with and managing 3 rd party suppliers • Experience managing assets, both hardware and software The Client has offices in Peteborough. Salary for this role is £35K - £40K + Benefits. Please do send your CV to us in Word format along with your salary and availability

Project Manager - SC cleared Inside IR35 3-6 month contract We're working with a global managed service provider who need 2 SC cleared Project Managers to work with them on an Associate basis, supporting a secure end-customer account across several UK locations. Must hold a currently active SC security clearance (that has been demonstrably used in the past 12m) Trained in project management methodology, for example; Prince2 or Agile Techniques. A demonstrable track record of delivering less-complex large assignments and successful project outcomes. General IT and IT Infrastructure project experience required Demonstrable leadership skills. Additionally, experience in the following areas is useful, change management, business management, contract management, and being able to responsibly and effectively manage project finances and teams.

Business Analyst / Consultant - Culture & Engagement - Hybrid / London - £70K + Benefits Overview: An exciting opportunity has arisen within one of the world's largest financial institutions, which is embarking on a transformative and innovative business change journey. This role focuses on managing technology operations, fostering innovation, and supporting the technology lead in ensuring efficient departmental performance. Key responsibilities include: Operational efficiency, leadership collaboration, culture and engagement, change management, AI and innovation, cultural leadership. Role & Responsibilities: Oversee the daily operations of the Technology department, ensuring smooth and efficient workflows. Manage and monitor special projects, tracking progress and ensuring milestones are achieved on time. Serve as the key liaison between Technology and the business, preparing Management Information (MI) packs. This includes coordinating the rollout of AI initiatives and communicating their impact to business users clearly and promptly. Lead the Culture & Engagement agenda for Technology in partnership with HR, encompassing initiatives such as Women in Tech, the Graduate Accelerator Program, and overall employee engagement. Identify and implement operational efficiencies within the team and effectively communicate technology initiatives across the organization. Advocate for an inclusive, diverse, and values-driven workplace culture. Set an example by building strong relationships, cultivating a robust peer network, and fostering collaboration across teams. Essential Skills & Requirements: Prior experience as a business manager within a large organization, ideally within the technology sector. Demonstrated expertise in project management, with the ability to manage multiple initiatives simultaneously. Familiarity with culture and employee engagement programs is highly desirable. Strong stakeholder management skills, including the ability to effectively negotiate and influence outcomes. Proficiency in presenting complex data in a clear, structured, and compelling manner through storytelling techniques. Solid understanding of the scope and objectives of core banking functions. Package: £65,000 - £70,000 basic salary 15% bonus Hybrid - 3 days per week in London Private medical Excellent pension (up to 12%) Additional lifestyle, wealth and wellbeing benefits Business Analyst / Consultant - Culture & Engagement - Hybrid / London - £70K + Benefits