Find your next tech and IT Job or contract Change management

Our Digital and Data technology team are at the forefront of digital innovation. They provide best in-class solutions for our clients, helping to shape and support a data driven future for UK government. Whether it’s creating bespoke, secure software, offering programme and application support or moving an entire embassy’s servers to a Cloud platform. No matter the task, they are on hand to support. Now, you’ve got the opportunity to join them. Providing innovation to government partners. Delivering best-in-class solutions. Working at the cutting-edge of technology It all matters. Lead your team to deliver service excellence Leading the change enablement team. Navigating customer expectations to ensure they’re well informed of any developments or risks in their service delivery. Being an advisor to multiple stakeholders to facilitate process adherence. These are just some of the things you’ll be doing when you join FCDO Services as a Change and Release Manager. And that’s just the start. You’ll also be leading and managing a high-performing team, liaising with internal and external stakeholders, and making recommendations to senior managers on service improvements. Accountability is also a key part of the role. And you’ll be in charge of everything, from audits to process designs, compliance, as well as training new joiners. And of course, no managerial role can exist without the responsibility of delegation – something that you’ll have to do to ensure that FCDO Services’ resources are utilised appropriately. Work with purpose to protect the UK’s interests Qualified in Computer Science or a relevant STEM discipline, you’ve already put your IT and skills to work in roles where meeting targets and exceeding customer expectations was second nature. With ITIL Foundation certification under your belt and a solid technical understanding, you’re confident navigating service management tools and processes – ideally with some hands-on knowledge of ServiceNow. You bring strong analytical thinking to the table, using data to tell a clear story and inform smart decisions. Your communication skills help you connect with stakeholders at all levels, while your understanding of corporate strategy and values ensures everything you do aligns with wider organisational goals. Discover the support you need to grow your career further Working with us, you’ll help keep people, information, and assets safe around the world. It’s a role you can feel proud of; and we aim to make every part of your career just as rewarding. That’s why when you join us, expect to receive a competitive salary, generous holiday entitlement and a Civil Service Pension. Along with this, you’ll also have access to training and other development opportunities to help grow your career with us. Our offices have an on-site gym, nursery, café, and restaurant, and we offer interest-free loans on season tickets and bikes to help you get there. It's a great set of benefits made to support all you do and all you need. Every single colleague must be security cleared before joining us. If you’re successful in your application, we’ll ask you to undergo our vetting process to achieve Developed Vetting (DV) clearance. You can find out more about vetting at To find out more about our benefits and our organisation, please visit

We're looking for a functional business consultant or CRM Process Specialist with luxury industry experience, someone who understands how luxury brands operate, can navigate complex people and process dynamics, and has strong business acumen, especially around tools like CRM and ERP systems (even as a user, not necessarily as a tech expert). Key Attributes & Skills: Luxury Brand Experience Deep understanding of the high-touch, customer-centric nature of luxury retail or services. Familiarity with luxury-specific operational challenges (e.g., personalization, clienteling, boutique-level service standards). Business Acumen Strong understanding of core business functions: sales, supply chain, customer service, retail operations. Able to map business needs to operational processes and tools. Comfortable analyzing performance, improving workflows, and aligning operations with brand strategy. Functional Consultant Mindset Doesn’t need to code or configure software, but understands how CRM or ERP systems are used day-to-day . Can gather requirements from users, understand pain points, and communicate effectively with technical teams. Likely experience with systems like Salesforce, Oracle, SAP, Microsoft Dynamics, or luxury-specific platforms (e.g., Cegid, Tulip, etc.). People & Process Insight Skilled at understanding how people work across departments (sales, marketing, customer service). Able to bridge silos and support change management. Strong interpersonal skills; trusted advisor or “translator” between business users and tech/implementation teams. Level of experience: 2-4 years

Application Support Analyst Reporting to the IT Service Delivery Manager, the Application Support Analyst has primary responsibility for providing day to day operational support for the Company Application Portfolio, through the effective use and management of incident, requests and problems. You will be responsible for the regular monitoring and maintenance of the application portfolio. You will be responsible for the change management process for the Company, ensuring that the all changes are managed in accordance with the appropriate policies and that they have an appropriate roll-back plan and are scheduled in conjunction with the SSC and 3rd party suppliers as appropriate. In addition you will provide appropriate SharePoint expertise, in terms of support, content management and development of sites, services and functionality. Responsibilities • Provide 2nd and 3rd line support for the Company application portfolio • Monitor application systems, identifying performance trends and taking action when necessary to stop problems arising • Liaise with 3rd party suppliers, ensuring issues are escalated and dealt with as necessary and to SLA • Manage all system access requests • Own application/system documentation and the data repository that holds that information (i.e. SharePoint) • Provide technical support to the application architect and project services as required for project deliverables • Ensure that pro-formas are completed and submitted and track delivery • Provide test support for new and enhanced systems/applications • Responsible for Change Management process, ensuring that changes are managed, roll-back plans are in place and that they are appropriately scheduled and approved, liasing with SSC Change Manager • Owns Configuration Management process • Responsible for scheduled maintenance and capacity planning • Ensure that security, compliance and legislation is considered in all aspects of the role and associated processes • Responsible for the development and maintenance of the Corp data warehouse • Run reports and conduct analysis in-line with Business/Management requirements • Responsible for the provision of performance information, ensuring timely, accurate reports are provided to the necessary parties • Work with the Application Architect and Project Services to ensure that data/information analysis and reporting is considered in the development of new and enhanced systems design to ensure consideration is given to the linking, matching and cleansing of data across systems. Knowledge & Experience • Proven experience working in 1st and 2nd line support role • Experience of working with ITIL processes within an organisation, in particular, incident, request, change and problem Management • Experience working in a customer facing technical role • Proven experience working with and managing 3rd party suppliers • Experience managing assets, both hardware and software • Knowledge and understanding of the Company application portfolio Personal Attributes • Excellent team working and interpersonal communication skills • Exceptional oral and written communication skills • Good team player and collaborative • Ability to work on own initiative and with minimal supervision • Technical background in application support and maintenance • Ability to manage competing priorities • Excellent attention to detail • Analytical, with excellent problem-solving skills • Ability to put the Customer at the heart of everything they do The position is based in Central London. The salary for this role is £35K - £40K + Benefits. Please do send your CV to us in Word format along with your salary and notice period.